🇳🇬 Job Vacancies @ Tizeti Network Limited – 9 Positions

Tizeti Network Limited (Wifi.com.ng) is a growing NCC licensed Internet Service Provider for Africa. We offer commercial and residential Internet to estates, hotels and multi-tenant buildings.

We are recruiting to fill the following positions below:

1.) Graduate Trainee (Account)
2.) Graduate Trainee (Customer Service)
3.) Field Service Personnel
4.) Graduate Trainee (Sales)
5.) Front-end Developer
6.) Digital Campaign and Content Marketing Specialist
7.) Social Media Manager
8.) HR Personnel
9.) Quality Assurance Specialist

Job Title: Graduate Trainee (Account)

Location: Nigeria

Key Responsibilities of the Job

• Prepare, examine and analyse accounting records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.
• Compute taxes owed and prepare tax returns, ensuring compliance with payment, reporting and other tax requirements.
• Report to management regarding the finances of establishment.
• Establish tables of accounts, and assign entries to proper accounts.
• Develop, implement, modify and document record keeping and accounting systems, making use of current computer technology.
• Develop, maintain and analyse budgets, preparing periodic reports that compare budgeted costs to actual costs.
• Prepare and updates the Company’s fixed assets register (if required)
• Assemble, review and verify invoices and check requests
• Assist with month and year end closing.
• Provide supporting documentation for audits
• Post transactions to journals, ledgers and other records.
• Perform other duties as assigned by the Manager.

Requirements

• B.Sc and HND in Accounting or similar field with minimum of 2.1 or upper credit Professional certification in ACCA or ICAN will be added advantage
• Knowledge and Skills:
• Must be proficient in the use of Microsoft Office and relevant accounting software
• Self-driven individual with ability to work with minimum supervision
• Good communication skills, both verbal and written
• Deep knowledge of best practices in financial management
• Ability to maintain the highest standards of ethics, confidentiality and professionalism
• Strong time-management and organisation skills
• Ability to multi-task and work under pressure
• Attention to detail with a high level of accuracy
• Analytical and problem solving skills.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Customer Service Graduate Trainee

Location: Nigeria

Job Description

• The Customer Service Representative, CSR will be primarily responsible for answering all incoming calls and emails, from customers who want to make inquiries, request, complaints etc. about Tizeti’s products and services.

Key Responsibilities

• Answer incoming calls and respond to customer’s emails
• Manage and resolve customer complaints
• Identify and escalate issues promptly to team lead/supervisor/manager.
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Route calls to appropriate department
• Document all call information according to standard operating procedures
• Provide customers with information about packages on products or services.
• Follow up customer calls where necessary.
• Upsell products and services.
• Complete call logs and reports
• Perform other tasks and duties as assigned by superiors periodically.

Requirements

• University Degree or HND with a 2.1/Upper Credit, minimum.
• 0-2 years’ Experience in a customer facing role
• Fluency in the English Language, other Nigerian languages will be an added advantage.
• Excellent oral and written communication skills
• Must possess essential customer service skills – empathy, patience, attention to details, etc.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Field Service Personnel

Location: Nigeria

Job Description

• The field service engineer interacts with our customers and are responsible for the design, Installation, troubleshooting, repair and maintenance of wireless devices at client location.
• He/she will install new hardware and software and keep track of existing problems, solving complex local network issues within the customers premises ensuring customer satisfaction.

Key Responsibilities

• Responsible for installation and configuration of customer premise equipment (CPE) at client locations.
• Provide post-installation education to client on simple troubleshooting
• Diagnosing and resolving technical hardware and software issues involving installations and internet connectivity.
• Maintain accurate service logs and enter them in the database
• Resolution of trouble ticket
• Application of configuration changes via our change control systems and processes.
• Liaise with customer service and sales teams with regards customer complaints and enquiries
• Carry out preventive maintenance to ensure uptime is maintained and corrective maintenance.
• Perform equipment upgrade and configuration
• Draft and submit reports.

Requirements

• Must Possess B.Sc (2.1) or HND (Upper credit) in Electrical and Electronics engineering, Computer science, Information technology, or any other related discipline.
• Sound knowledge in networking will be an added advantage (Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA).
• Strong customer service skills
• Written and verbal communication skill to understand issues customers have and to explain technical information to customers in clear terms
• Good analytical and problem-solving skills to diagnose issues.
• Time management skills to handle appointments and stay on schedule.
• Attention to details and ability to multi-task
• Organisational skills.
• Computer and technical skills.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Graduate Trainee (Sales) 

Location: Nigeria

Job Description

• We are looking for a highly motivated and results-driven sales personnel to join our growing team.
• The successful candidate will be responsible for prospecting, securing, and maintaining new business, as well as developing and managing relationships with existing clients.
• The ideal candidate must have excellent communication and interpersonal skills, a strong work ethic, and the ability to work independently as well as part of a team.

Key Responsibilities

• Develop and implement a sales plan to meet or exceed established sales targets.
• Prospect for new business opportunities through cold calling, networking, and other lead- generation activities.
• Build and maintain relationships with existing customers through regular follow-up and communication.
• Prepare and deliver presentations and demonstrations of our products and services to potential and existing clients.
• Negotiate and close deals with new and existing customers.
• Provide exceptional customer service and support to ensure customer satisfaction and retention.
• Maintain accurate and up-to-date records of all sales activities and customer interactions in our CRM system.
• Stay current with industry trends, market conditions, and competition to identify new sales opportunities.

Requirements

• A minimum of 2 years of sales experience in a similar role.
• Proven track record of meeting and exceeding sales targets.
• Excellent communication and interpersonal skills.
• Strong negotiation and closing skills.
• Ability to work independently and as part of a team.
• Excellent knowledge of Microsoft Office: Word, Excel, PowerPoint, etc.
• Excellent knowledge of Sales and Marketing Strategies
• Fast learner with and passion for sales
• Excellent interpersonal and presentation skills

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Front-end Developer

Location: Nigeria

Requirements

• University Degree or HND in Engineering, Computer Science, Information Technology, or any other related discipline
• An added advantage to have certifications, Extensive experience as well as samples of completed projects and portfolio
• Knowledge of React JS
• Using HTML, JavaScript and CSS to bring concepts to life.
• Developing and maintaining the user interface.
• Implementing design on mobile websites.
• Creating tools that improve site interaction regardless of the browser.
• Managing software workflow.
• Building on existing systems and features implementation
• Fixing bugs and testing for usability.
• Using APIs and RESTful services.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Digital Campaign and Content Marketing Specialist

Location: Nigeria

Job Description

• The Digital Campaign and Content Marketing Strategist will spearhead the development and implementation of the Tizeti team’s content strategy.

Key Responsibilities

• Planning content marketing strategies and establishing short-term goals
• Liaise with Tech and Sales departments to stay updated on new products and features
• Coordinate with Marketing, PR and Communications teams to ensure brand consistency
• Grow engagement across all social media channels
• Undertaking content marketing actions to achieve business targets
• Collaborating with R and D team to ensure website is optimized for excellent customer experience.
• Developing an editorial calendar
• Ensuring deadlines are met
• Delivering engaging content regularly
• Proofread, editing, and improve the content
• Optimizing written content while respecting SEO and Google Analytics
• Analyzing and enhancing web traffic by using metrics
• Sharing different types of content through various channels
• Ensuring a substantial and continual web presence.

Requirements

• 3 - 5 years of hands-on experience as a Content Marketer & Creator
• Knowledge of online marketing
• Attention to detail, critical thinking, and problem-solver.
• Knowledge of web publishing requirements.
• Worked in a target-based role and meet up with deadlines
• Profound familiarity with various social media platforms
• Ability to identify and track relevant KPIs
• Hands-on experience with SEO and web traffic metrics
• Excellent knowledge of Microsoft Office: Word, Excel, PowerPoint, etc.
• Excellent 3D Rendering and modeling skills.
• Excellent knowledge of WordPress and Applicable Plugins.
• Excellent Content Creation skills in Audacity, Corel Draw, PowerPoint, and Adobe Suite
• Excellent interpersonal and presentations skills
• Hands-on experience with email marketing
• Ability to interpret website traffic

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Social Media Manager

Location: Nigeria

Job Description

• As the social media and Community Intern for our service, your primary focus is to engage, grow and delight our community and audience through social media marketing strategy and implementation.
• Simplified – we simply want you to create fun, engaging, exciting content that will be disseminated to our different audiences digitally.
• All content must take a creative spin on storytelling and be in line with the overall brand messaging and guidelines.

Key Responsibilities

• PSet and implement social media and communication campaigns to align with marketing strategies
• Provide engaging text, image, and video content for social media accounts
• Respond to comments and customer queries in a timely manner
• Monitor and report oxn feedback and online reviews
• Organize, register, and participate in events to build community and boost brand awareness
• Coordinate with Marketing, PR, and Communications teams to ensure brand consistency
• Grow engagement across all social media channels
• Liaise with Tech and Sales departments to stay updated on new products and features
• Build relationships with customers, potential customers, industry professionals, and journalists
• Stay up-to-date with digital technology trends.

Requirements

• Ability to create engaging content
• 1-2 years of Hands-on experience with social media management for brands
• Excellent verbal and written communication skills – Strong sense of brand voice
• Ability to think quickly and independently.
• Public Relations / Business Development skills
• Reputation Management skills
• Strong copywriting skills
• A sense of humour
• An understanding of conventions and purposes of specific marketing processes and methods.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: HR Personnel

Location: Nigeria

Key Responsibilities of the Job

• Provide support and participate with managers in the recruitment of new staff.
• Organize, coordinate and carry out all human resource department and processes for Tizeti Network Limited.
• Work directly with and assist the Human Resources Supervisor and Executive to fulfil a variety of necessary HR/Admin tasks. This includes all hiring, onboarding, retention, employee engagement and training procedures for new or existing employees.
• Track and maintain all employee data in a HR module.
• Plan, co-ordinate Internship work experience placements, ensuring that these meet the needs of the organization as well as those of the student.
• Work closely with management and employees to improve work relationships, build morale, increase productivity and retention.
• Responsible for cascading the departmental objectives into task for the associates and also conducting appraisals when appropriate.
• Provides day to day performance management guidance to line management (coaching, counseling, career development, disciplinary actions).
• Review and ensures that the company policy is updated adequately.
• Ensures that all staff has a good understanding of the company policy and HR procedures.
• Implement and maintain HR procedures to ensure effective, fair and consistent management of staff throughout the organization.
• Provide advice and guidance on individual employee relations cases, ensuring that these are well managed and meet the requirements of the Company policies, best practice and employment legislation
• Maintain positive employee relations and work to ensure worker satisfaction through education of HR policies and by fostering a positive work environment.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance e.g. Nigeria Labour Law, International Labour Organization (ILO).

Requirements

• Minimum of B.Sc or HND or its equivalent in any related discipline of Administration with minimum of 2.1 (Second Class, Upper Division) or upper credit Professional certification in CIPM will be added advantage

Knowledge and skills:

• HR competence and knowledge of HR process and computer programs
• Comfortable working in a highly visible role
• Possess strong computer and clerical skills including proficiency in Microsoft office
• Understanding, empathetic and relatable
• Professional integrity and sense of responsibility and accountability
• Administrator and coordinator experience
• Attentive listener
• Highly organized, detail-oriented and most importantly, personable and approachable.
• Self-driven individual with ability to work with minimum supervision
• Good communication skills, both verbal and written
• Deep knowledge of best practices in Human Capital management
• Ability to maintain the highest standards of ethics, confidentiality and professionalism
• Strong time-management and organisation skills
• Ability to multi-task and work under pressure
• Attention to detail with a high level of accuracy
• Excellent collaborator.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Quality Assurance Specialist

Location: Nigeria

Job Description
The Quality Assurance Officer is responsible for:

• Ensuring that set standards on call and email handling are met and are handled with excellence.
• Daily monitoring and evaluation of agents’ activities on all Contact Center channels (incoming/outgoing calls, Emails, etc) and providing regular feedback for training, coaching and mentoring.
• Delivering a consistent approach to standardize customer interactions.
• Training /coaching agents to develop and imbibe excellent call - handling skills.
• Develop standard scripts for calls.
• Plan and foresee potential business and operational risks. Initiate plans and actions to mitigate/protect the company.
• Prepare and submit bi-weekly and monthly call quality assessment reports for all agents.

Key Responsibilities

• Assess the quality of the performance of the C all C enter advisors who deal with our existing and potential customers across available communication channels (Phone, Em ail, etc.), by rating the effectiveness of Contact Center advisors; providing quality rati​ngs against set quality monitoring scorecard; identifying training needs; developing training programs; conduct training.
• Review inbound and outbound voice and emails interactions, to ensure that agents’ performance are in line with the pre-defined standards.
• Ensure compliance with standard operating procedures.
• Conduct timely and objective performance evaluations across all the interaction channels within the teams
• Use quality monitoring data management tools to compile and track performance at team and individual levels.
• Coordinate and facilitate call collaboration sessions for customer operations staff, coaching and alignment purposes to improve Service Quality.
• Prepare and analyze internal and external quality reports for management staff review.
• Collaborate with other members of our team to ensure that all target s are met and optimized.

Requirements

• University Degree or HND with a 2.1/Upper Credit, minimum.
• A Master’s Degree or other professional qualification will be an added advantage.
• Minimum of 3 years experience working in quality assurance, customer service and/or Contact Center environments.
• Have an instinct for anticipating and handling problems, crafting solutions, and communicating them to management.
• Listening attentively to customers' complaints and compliments.
• Good Analytical skills.
• Excellent verbal, written and interpersonal communication skills.
• Ability to multitask, collaborate with other team members, and successfully operate in a fast-paced environment.
• Must adapt well to change and successfully set and adjust priorities as needed.
• Must be proficient with Microsoft Office (Excel, PowerPoint, and MS word ).
• Fluency in multiple languages may be desired.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online