Pulse is Africa’s leading innovative media company, informing and engaging Africa’s young audience – and providing expansive media reach and creative marketing solutions to partners. We run news websites and social channels and marketing and production across Francophone and Anglophone West Africa and East Africa.
We are recruiting to fill the following positions below:
Define and develop a distinctive brand identity for each vertical within Pulse Picks, ensuring that each one has a unique yet coherent visual language that aligns with our overarching brand ethos.
Create compelling logos and brand identity that capture the essence of each vertical, resonating with our target audience and differentiating each vertical’s offerings.
Oversee the design of web assets, ensuring a seamless and visually engaging user experience across our platforms.
Collaborate with the UX/UI teams to implement design that not only looks great but also optimizes user flow and interaction.
Produce innovative motion graphics that enhance our storytelling across various channels, including video content and digital advertising.
Craft visually stunning social media templates for our content marketing activities that capture & drive user interaction and sharing.
Lead and inspire a team of designers, providing direction and feedback to ensure high-quality outputs.
Collaborate closely with marketing, content, and product teams to ensure design supports business and marketing strategies.
Skills
A strong portfolio showcasing expertise in brand identity, web design, motion graphics, and social media material creation.
Proficiency in design software such as Adobe Creative Suite and familiarity with web design tools.
An ability to translate brand strategy into visual concepts and designs that communicate the desired message to the target audience.
A keen understanding of design trends and how they can be leveraged to keep the brand current and appealing.
A collaborative spirit that thrives in cross-functional team environments, with excellent communication skills to articulate design concepts and rationales.
Experience in managing and directing a team of creatives, fostering a culture of innovation and excellence.
Strong organizational and project management skills, with the ability to lead multiple design projects from concept through completion
Application Closing Date
31st July, 2024.
How to Apply
Interested and qualified candidates should send their CV to: careers@pulse.ng using the Job Title as the subject of the mail.
2.) Graphic Designer
Job Title: Graphic Designer
Location: Lagos
Employment Type: Full-time
Key Responsibilities
Define and develop a distinctive brand identity for each vertical within Pulse Picks, ensuring that each one has a unique yet coherent visual language that aligns with our overarching brand ethos.
Create compelling logos and brand identity that capture the essence of each vertical, resonating with our target audience and differentiating each vertical’s offerings.
Oversee the design of web assets, ensuring a seamless and visually engaging user experience across our platforms.
Collaborate with the UX/UI teams to implement design that not only looks great but also optimizes user flow and interaction.
Produce innovative motion graphics that enhance our storytelling across various channels, including video content and digital advertising.
Craft visually stunning social media templates for our content marketing activities that capture & drive user interaction and sharing.
Lead and inspire a team of designers, providing direction and feedback to ensure high-quality outputs.
Collaborate closely with marketing, content, and product teams to ensure design supports business and marketing strategies.
Skills
A strong portfolio showcasing expertise in brand identity, web design, motion graphics, and social media material creation.
Proficiency in design software such as Adobe Creative Suite and familiarity with web design tools.
An ability to translate brand strategy into visual concepts and designs that communicate the desired message to the target audience.
A keen understanding of design trends and how they can be leveraged to keep the brand current and appealing.
A collaborative spirit that thrives in cross-functional team environments, with excellent communication skills to articulate design concepts and rationales.
Experience in managing and directing a team of creatives, fostering a culture of innovation and excellence.
Strong organizational and project management skills, with the ability to lead multiple design projects from concept through completion.
Application Closing Date
31st August, 2024.
How to Apply
Interested and qualified candidates should send their CV to: career@pulse.ng using the Job Title as the subject of the mail.
3.) Managing Editor
Job Title: Managing Editor
Location: Lagos
Employment Type: Full-time
Job Description
Define and uphold the editorial vision and strategy for Pulse Picks, ensuring content aligns with the brand’s voice and business objectives.
Develop editorial guidelines to uphold brand integrity and voice.
Manage and mentor the editorial team, including writers, editors, and content strategists to meet and surpass KPIs.
Lead editorial planning, overseeing the creation and curation of content that engages and grows the platform’s audience.
Maintain the highest editorial standards across all content, while integrating SEO best practices to enhance discoverability and rank in search engine results.
Work closely with marketing, design, and product teams to ensure a cohesive content strategy that supports product launches and brand campaigns.
Adjust editorial strategy based on data-driven insights to meet engagement and conversion goals.
Skills
Proven experience in an Editor in Chief role or similar leadership position within a content-driven organization.
A portfolio that demonstrates excellence in editorial content creation and management.
Experience in editorial roles with a focus on content commerce platforms and familiarity with the FMCG sector
An analytical approach to understanding audience data and translating it into actionable editorial strategies.
A creative thinker with a knack for identifying and telling stories in a way that captivates and engages a diverse audience.
Ability to innovate content delivery to stay relevant in a rapidly changing media environment.
Familiarity with content management systems, SEO best practices, and digital analytics tools.
Understanding of the digital media landscape, including social media dynamics and multimedia content.
Application Closing Date
31st August, 2024.
How to Apply
Interested and qualified candidates should send their CV to: career@pulse.ng using the Job Title as the subject of the mail.
4.) Finance Officer
Job Title: Finance Officer
Location: Lagos
Employment Type: Full-time
Job Responsibilities
Generating, booking and clearing of invoices accurately for customers using the ERP
Ensure timely and accurate booking and realization of revenues
Handling supplier payments and management of account payables
Reconciliation of client account statements working closely with the Sales department
Handling tax reconciliation, payment and filling
Ensure the correct recording of COGS from all Ad Managers and realize corresponding revenue in real time
Compute monthly commissions, variable salaries and bonuses for the Sales department and Other Executives
Ensures all invoices, purchase orders, tax certificates, contracts and other relevantdocumentation are compliant according to local tax regulations and uploaded/ referenced in the ERP and Finance Google Drive
Support in all efforts for timely funds recovery and to minimise bad debt risk
Ensure a high-level of accuracy, regulatory compliance, initiative and timeliness in performing all tasks
Actively identify and propose improved processes that can have a positive impact and help to achieve business goals
Stay up to date with relevant regulatory guidelines and industry best practice
Maintain strong, trusting relationships with all internal collaborators and external stakeholders
Ensure all activities align with the company Code of Conduct.
Requirements
Minimum academic qualification of a Bachelor’s degree in Accounting or Finance or any related discipline from an accredited university.
Minimum of 2 years of proven work experience.
Professional Qualification: ICAN/ CFA/ ACCA etc will be an added advantage
Excellent verbal and written communication skills.
Excellent knowledge of Google Workshop.
Familiarity with Quickbooks Accounting Software.
Application Closing Date
3rd June, 2024
How to Apply
Interested and qualified candidates should send their updated CV to: careers@pulse.ng with the job position as the subject of the email.
Tempkers is a tech-outsourcing and freelance community that takes a human centered design thinking approach to bring employers and skilled workers together.
We are recruiting to fill the following positions below:
1.) Personal Assistant (Female) 2.) Personal Technical Assistant to the Chief Strategist 3.) Social Media Manager (Male) 4.) Accountant (Female) 5.) Front Desk Representative (Female) 6.) Marketing Executive
See job details and how to apply below.
1.) Personal Assistant (Female)
Job Title: Personal Assistant (Female)
Location: Abuja (FCT)
Employment Type: Full-time
Responsibilities
Acting as the point of contact among executives, employees, clients and other external partners
Managing information flow in a timely and accurate manner
Managing executives’ calendars and set up meetings
Make travel and accommodation arrangements
Rack daily expenses and prepare weekly, monthly or quarterly reports
Oversee the performance of other clerical staff
Act as an office manager by keeping up with office supply inventory
Format information for internal and external communication – memos, emails, presentations, reports
Take minutes during meetings
Screen and direct phone calls and distribute correspondence
Organize and maintain the office filing system
Send emails
Analysing and reading incoming memos, submissions and distributing them as necessary
Preparing documents to be reviewed and presented by the board of directors, executives and other committees
Performing basic accounting tasks
Requirements
2-4 years experience as an executive assistant
Ability to use Ms-Excel, Ms- PowerPoint, Ms-word, administrative software application etc
Project management and event planning
Ability to maintaining Confidentiality & Discretion
Proficient in managing Office Operations & Administrative Tasks
Ability to liaisewith Internal & External Stakeholders
Should be familiar with handling Expense Reports & Budgeting
Should be available to work Monday to Saturday 8am to 5:30 pm.
Must be a Female.
Application Closing Date
13th May, 2024.
Method of Application
Interested and qualified candidates should send their CV to: applications@tempkers.com using the job title as the subject of the mail.
2.) Personal Technical Assistant to the Chief Strategist
Job Title: Personal Technical Assistant to the Chief Strategist
Location: Lagos
Employment Type: Part-time
About the Role
We are hiring a Personal Technical Assistant to support our client, a Transformational Catalyst and thought leader in strategy, system thinking, personal development, and faith in her multifaceted role. As Chief Strategist, author, speaker, trainer, coach, and content creator, we require technical and administrative assistance to focus on strategic tasks effectively.
In this role, the successful candidate will collaborate closely with the Chief strategist, other leaders, and team members to coordinate various activities and special projects aimed at developing and implementing strategic plans and initiatives.
Your responsibilities will encompass a wide range of executive support tasks, including conducting research, analyzing data, preparing reports, and facilitating client interactions.
As the right hand, you will play a pivotal role in ensuring seamless operations and effective execution across all fronts. Your contribution will be instrumental in driving our mission forward and making a meaningful impact in the realms of strategy, personal development, and faith.
Responsibilities
Conduct research on topics including strategy, innovation, market trends, and customer behavior.
Analyze data using tools such as Excel, Python, R, and Power BI to generate insights.
Support project management/coordination, including developing frameworks, models, and methodologies for strategic planning.
Support media and brand management activities, including book management, publicity, and online event setup.
Manage social media profiles to maintain a strong online presence.
Expertly manage calendar, schedule appointments, and handle email communications.
Act as a strategic communication liaison for internal and external stakeholders.
Uphold confidentiality and ensure security of sensitive information.
Schedule, organize, and prepare agendas for meetings, and track action items.
Requirements
Bachelor’s Degree in relevant fields such as Business, Economics, Statistics, Engineering, Computer Science, or Mathematics.
Proven experience as a technical/virtual assistant, preferably supporting executives.
Forward thinker with high business acumen.
Strong analytical and problem-solving skills.
Excellent interpersonal, communication, and presentation skills.
Exceptional organizational skills with attention to detail.
Proficient use of calendar and email management tools, such as Microsoft Outlook or Google Calendar.
Ability to build relationships, negotiate, and problem-solve.
High level of integrity and emotional maturity.
Proficiency in Microsoft Office, social media platforms, virtual collaboration software, and data analysis tools.
Project management skills with experience coordinating projects.
Ability to thrive in a fast-paced environment to manage multiple priorities, work independently, and meet or beat deadlines with no errors.
Benefits
Salary: N100,000 – N150,000 / month.
Hybrid work structure with schedule flexibility (Local commute to office location within Lagos up to 4 days/month with 24–48-hour notice).
On-the-job coaching and mentoring with a strategic executive for professional growth.
Continuous learning through multiple online platforms.
Access to medical bonuses.
Application Closing Date
13th May, 2024.
Method of Application
Interested and qualified candidates should send their Resume to: applications@tempkers.com using “Personal Technical Assistant” as the subject of the mail.
Collaborate with marketing team to implement social media campaigns
Qualifications
1-3 years of relevant experience
Familiarity with social media platforms and their respective best practices
Preferred candidate should be living on Lagos Island.
Application Closing Date
7th June, 2024.
How to Apply
Interested and qualified candidates should send their CV to: applications@tempkers.com using “Social Media Manager (Male)” as the subject of the mail.
4.) Accountant (Female)
Job Title: Accountant (Female)
Location: Wuye, Abuja
Employment Type: Full-time
Responsibilities
Prepare and analyze financial reports for the company.
Maintain accurate and up-to-date financial records.
Manage accounts payable and accounts receivable.
Perform bank reconciliations and ensure accuracy of financial statements.
Prepare journal entries and ensure compliance with accounting standards.
Assist with budgeting and forecasting processes.
Conduct financial analysis and provide recommendations to management.
Prepare tax returns and ensure compliance with tax regulations.
Liaise with auditors and other external stakeholders as required.
Requirements
Bachelor’s Degree in Accounting or related field.
2-5 years of experience in accounting or a related field.
Should be available to work Monday to Saturday.
Strong analytical and problem-solving skills.
Excellent attention to detail and organizational skills.
Proficient in accounting software, such as QuickBooks or Xero.
Ability to work independently and as part of a team.
Excellent communication and interpersonal skills.
Application Closing Date
7th May, 2024.
How to Apply
Interested and qualified candidates should send their CV to: vacancy@tempkers.comusing the job title as the subject of the mail.
Generate new sales, and establish new clientsby careful planning and execution.
Service existing accounts and develop new business with existing customers.
Adjust the content of sales presentations by studying the type of sales targets.
Keep the management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
Monitor the competition by gathering current marketplace information on pricing, products, new products, delivery schedules, etc.
Recommend changes in products, services, and policies by evaluating results and competitive developments.
Requirements
3 -5 years experience as a marketing executive in the FMCG industry
Ability to manage customers in the FMCG industry
Proper bookkeeping
Market Research and analysis
Meeting and exceeding sales targets for assigned products or territories.
Conducting market research to identify new business opportunities.
Establishing and maintaining relationships with key clients and distributors.
Preparing sales reports and forecasts for management.
Collaborating with marketing teams to develop effective promotional strategies.
Bachelor’s degree in Business, Marketing, or a related field.
Proven experience in FMCG sales with a track record of achieving targets.
Excellent communication and negotiation skills.
Strong analytical abilities to interpret sales data and market trends.
Adaptability and a results-driven mindset.
Should be available to work Monday to Saturday 8am to 5:30pm.
Salary
We offer a competitive Salary and Benefits.
Application Closing Date
7th May, 2024.
How to apply
Interested and qualified candidates should send their CV to: applications@tempkers.com using “Marketing Executive” as the subject of the mail.
Lafarge Africa Plc is a member of the LafargeHolcim Group – the biggest building and concrete solutions company in the world. It is a publicly quoted company on the Nigerian Stock Exchange (NSE) and serves Nigeria with a wide range of building and construction solutions designed to meet housing and construction needs from small projects like individual home buildings to major construction and infrastructure projects.
We are recruiting to fill the following positions below:
The primary objective of Lubrication Technician is to organise and follow up proper established lubrication programme of all plant equipment.
The role holder is also responsible for keeping of records of the lubricant’s consumption of the equipment.
Also, he/she liaises with the Warehouse unit to monitor lubricant inventory.
What you’ll be doing
Lubrication / greasing of the followings: – All drives, Shafts, Rollers and Gearboxes
Checking of all drives oil level.
Inspection of plant.
Fitting jobs.
Changing of lubrication oil as per schedules.
Routine checks of all drives.
Monitors the equipment daily and provides proper feedback for recording of data for future analysis and reference.
Quality of repair on all equipment.
Create work orders.
Operate machines for maintenance use (drills, lathes, etc.).
Plumbing.
Studies recurring problems of equipment reliability or problems related to safety and work conditions
Who you’ll work with
Internal:
Other Lubrication Technicians
Mechanical Inspectors
Planners
Maintenance Execution Team
Other Mechanical/Electrical Technicians
Warehouse Unit
External:
OEM, Vendors as well as third party or subcontracted personnel
Direct Reports:
Not Applicable
What we are looking for
Level of education/qualifications normally required: Minimum of Trade Test, Diploma or equivalent in an engineering discipline (with mechanical engineering as main subject).
Specific Work experience: A 2-3 years post graduate experience preferably in a cement manufacturing setting.
Technical / Functional Skills: Strong Excel and MS Office proficiency (including good knowledge of PowerPoint). Good knowledge SAP and SAP FC is a plus. Proficient in PPM systems both in theory and in practice.
Behavioral competence: Ability to work effectively under time pressure, in a demanding environment, while maintaining the highest professional standards.
Ability to self-organize, prioritize tasks, take initiatives, and make recommendations while engaging with Senior Leaders.
Leadership and managerial abilities: Build informal networks across functions to ensure smooth flow inputs for own deliverables.
Top presentation skills to be able to convey clear and synthetic messages (verbally or on paper).
Mobility requirements: Working conditions are normal for a plant environment with occasional stretches to meet strict timelines. Work may occasionally require some local travel with overnight stay
Requisition ID: 5815 Location: Mfamosing Plant, Cross River
About the Job
The Electrical Inspector primary objective is to coordinate and control execution of inspections, analyse all process and auxiliary equipment so that the condition of each piece of equipment can be monitored and maintained at a high level of operating performance.
What you’ll be doing
The Inspector communicates regularly with the operations personnel to gain information on any problems or concerns they may have about the equipment and the way it is affecting the process.
The incumbent also analyses situations to determine whether it is a mechanical, electrical or operating problem and recommends solutions to correctly utilize all resources available.
Studies equipment problems and recommends modifications or replacements of it.
Investigates repetitive problems and initiates corrective maintenance procedures.
Continually informs Production, Process and Maintenance of the operating condition of equipment and advises those responsible when a piece of equipment should be shut down in order to prevent damage to said equipment or injury to any of the plant personnel.
The incumbent will ensure compliance with safety practices and procedures, availability of safety equipment and that first aid treatment is provided when required.
The incumbent is responsible and should have data pertaining to reliability so that he can analyze, and advise departments on the information needed to perform RCFA (i.e. vibrations, temperatures, hours, causes, Pareto charts etc.)
Ensures that there has been a work order entered in CMMS to cover adjustments or repairs to equipment, checks for the proper equipment number, adequate description of the request, appropriate priority code and workshop or plant code.
Administers a Thermo graphic Analysis Program for all critical pieces of electrical equipment and reports results to all concerned including recommendations when required.
Preparation of the daily work schedule for the PMR tasks in accordance with equipment needs while utilizing CMMS to document and monitor equipment history files.
Assist in the planning of systematic overhauls of major equipment.
Participate in the Maintenance Supervisor On-Call Program.
Record all temperatures, pressures and any relevant information, which may be used for analysis from CCR.
The incumbent is also the plant person in charge of the Electrical integrity of the plant’s machinery.
Ensure regular participation and engagement of the team for RCA/RCM process as and when required for assign machines performs other duties such as maintaining work records and maintenance repair history logs, attending regular meetings with maintenance engineers.
Who you’ll work with
List of direct reports: None
Key interfaces, stakeholders and relationships:
Inspector
Electrical Planner
Electrical Execution
Area Manager
Shift Leader.
Key Performance Indicators
Modifications / additions in the existing system to facilitate easy maintenance & trouble free operation of equipment. – To achieve and maintain the Availability more than 90 %.
For the main equipment (Raw Mill, Kiln, Cement Mills and Packers)
100% Compliance with the inspection plans preventive and predictive.
Requirements
What we are looking for:
First degree in Electrical /Electronics or 3 years of work experience in Cement manufacturing.
Computer literacy is essential.
Technical / Functional Skills:
Technical knowledge of Electrical operations.
Adequate Knowledge related to equipment function & maintenance (Crusher, Stacker, Reclaimer, Raw mill, Belt Conveyors & Aux. Equipment)
Ability to trouble shoots the problem and corrective actions.
Knowledge of tools (vibration analysis, oil analysis, thermography, liquid penetrant, ultrasonic, magnetic particle)
Behavioral Competence:
Effective communications and ability to foresee the situation.
The Key Accounts Manager is responsible for effectively managing business dealings with contractors and customers by building amazing relationships, prescriptive selling of tailored solutions to project needs and influencing specifications to ensure the company is the supplier of choice where possible.
The KAM is also responsible for converting business leads into sales, generating revenue and driving profitability for the business.
What You’ll be Doing
Business Development:
Searches and collects information on new and upcoming projects, especially within region/channel of coverage. Monitors such development and establishes contact with appointed contractors with the objective of influencing the project cement specifications.
Gathers and shares up-to-date market information & trends relevant to the company (market trends, market players, new products and innovations, feedback on products/solutions) etc., with the purpose of supporting the development of impactful commercial and product development strategies (new products, market penetration, market development, etc).
Involves in the bidding and pre-selling phases of projects to offer professional advice to contractors, recommend VAPs where necessary with the aim to prescriptively sell our products and lock up projects.
Constantly estimates the size of the contractors segment with a view to increasing the business SOW and build market growth forecast into the total business volume model/plan
Contractors & Institutional Customers Management:
Maintains up to date information on customers’ portfolio; profile, products in use, new/on-going projects and priorities. Execute delivery plans in line with customers’ schedule, and advises on ETA for critical projects. Ensures a minimum of 70% of customers in database are active.
Positions self to be an integral part of customers’ business by developing a detailed understanding of customers’ business – needs, structure, operations, organization, pain points, gains and competition.
Improves customers’ operation by effective planning and communication of deliveries, introduction ofnnew/alternative products/solutions and best practices.
Addresses cement and cement application problems that may arise and is associated with the business product usage.
Enables price and margin optimization especially on VAPs by creating additional value through demonstrating vast knowledge of the distinctive features and benefits of the business products in application
Establishes relevance with all levels and stakeholders along the customers’ structure, from the top most management down.
Categorizes customers’ according to size, value and potential and establishes callage plan – type of visit, frequency of visit, etc
Carries out periodic shortage reconciliation on bulk transactions with the objective of refunding customer with products for under-deliveries
Builds loyalty to the LH brand and manages customer relationships through all phases of the selling cycle, including customer complaints or inquiries related to products, services, or solutions.
Sales Strategy Planning & Execution:
Estimates and prepares forecasts of demand on a monthly, quarterly and yearly basis across products, SKUs and plants.
Develops and maintains a sales plan for the Tier I customers; executes the sales strategy & customer action plans focusing on customers/opportunities bringing the most sustainable returns to the company – In compliance with all sales policies in place.
Analyses the required Logistics/bulk assets to meet the monthly, quarterly and yearly demand forecast in collaboration with the Logistics team in such a way that the bulks are sufficient enough during the high tides to max out on all opportunities available in the market and suffer only a minimal idle time during the low tides
Matches project location with the most accessible business products with a view to manage product application performance and possible solutions or alternatives where necessary
Volume, Profitability & Credit Management:
Consistently strives to meet the customers’/project’s cement need in the most profitable way by seeking to deliver from the plant with the most overall benefit, recommending the SKU with the most margin and ensuring functional, calibrated weighbridges on site for bulk related deals.
Explores premium/differentiated pricing on specific projects by capitalizing on available technical services and special project needs that our products meet
Provides customers with accurate information on pricing, payment terms related to the customer contract, investigates and resolves any irregularities or enquiries.
Provides all necessary information to sales administration to ensure timely and accurate invoicing of customers.
Provides customers with a monthly SOA and reconciles any differences
Effectively manages credit lines and maintains DSO < 45 days by ensuring customers get invoices on a bi-monthly basis along with a schedule and credit payments are matched off with specific invoices paid for so as to be in alignment with customers records on outstanding/unpaid invoices for ease of reconciliation.
Coordinates timely collection of payments and drives recoupment of failed/overdue payments.
OH&S:
Is accountable for ensuring the health and safety of self, colleagues and customers by complying with the company policies, procedures, guidelines, rules and regulations of Occupational Health & Safety
Tools – CRM/SFDC Usage/Sales Planning:
Creates contacts and prospects and keeps the database up to date
Plans and reports customer visits in the tool in a timely manner and with quality information
Registers and follows-up opportunities & customer action plans
Follows-up on customer complaints and finds solutions by involving all relevant team members
Customer Engagement:
Involves in quotation and bidding activities where necessary
Introduces array of products to customers and request for leads/referrals to pitch
Organizes avenues for top managements of the business to meet and bond with top management of customers
Creates brand affinity by participating in memorable events in the International communities within the construction space – The Chinese festivities, The Indians, etc
Maintains a professional and business-like appearance at all times
Who you’ll be working with:
Technical Sales Engineers on key account sales and quality related issues.
Customer Services Manager for prompt and satisfactory services
Logistics Managers for product distribution
Sales Admin Manager for sales processes.
Industrial team and planning team
Educational Qualifications
B.Sc/HND preferably in Civil Engineering
Additional qualification will be an added advantage
Work Experience:
Minimum 8 years of working experience, with at least 2 years in a technical role and 6 years in in Sales supervisory position
Achieving Health Nigeria Initiative (AHNi) is a non-profit organization that promotes socio-economic development by supporting global health and economic initiatives in Nigeria. AHNi currently has its headquarters in Abuja, Nigeria.
To strengthen our operations and interventions in the country, we are seeking qualified candidates to fill the following position below:
The Communications Specialist will support the ‘Accelerating Control of the HIV Epidemic in Nigeria project (ACE – 1) project by managing all internal and external communications of the project and representing the project to external audiences.
H/She should possess exceptional public speaking and writing skills.
H/She is expected to be a strategic thinker with meticulous attention to detail, working well under pressure, and meeting deadlines.
H/She should be able to write, compile publications, plan events and prepare advocacy briefs.
H/She will be responsible for developing quality and visually appealing presentations, content management for AHNi website and Social Media channels, communication materials through graphic design and web optimization solutions.
The successful candidate must possess excellent organizational skills and ability to work with people from diverse backgrounds and experiences.
Responsibilities
Support the development and implementation of internal and external communications strategies for the organization.
Support maintenance of social media platforms, databases, and knowledge management systems
Provide support towards content development for AHNi ACE – 1. Assist in the production of day-to-day content across all AHNi’s communications platforms, focusing on newsletter and digital content, website articles, blogs, press releases and updates and content for social media.
In coordination with all AHNi projects, develop regular communication material highlighting ACE – 1 activities and achievements and/or engagements.
Assist in rolling out media events such as press conferences/media briefings, external interviews with media houses, campaigns, etc.
Draft, translate and disseminate media products (media advisories, press releases, brief notes, etc.).
Development of communication materials for marketing and awareness-raising campaigns, including briefing materials and press releases in coordination with the ACE – 1 project management team and AHNi Senior leadership.
Review of reference materials, identification of reference materials for retention. Maintenance of information database and photo library.
Take part in communication activities including information campaigns where applicable (World AIDS Day, etc.)
In collaboration with other Program team, assist in identifying and drafting success stories and compiling lessons learnt.
Assist in implementing social media strategy and campaign, including content development, dialogue monitoring as well as feedback collection.
Updating and maintaining online platforms, support design of content including graphic designs for digital distribution.
Content development and design of high-quality Information Education and Communication (IEC) materials, factsheets, and other publications.
Deliver creative infographics and technical solutions for print, electronic and animated presentations.
Minimum Recruitment Standard
Minimum of BA/MA/MSc in Communications, or Business Computing, with Public Health Bias.
Minimum of 4 years’ experience working in a similar role with a local or International Organization.
Industry’s certification and membership.
Excellent written and verbal communication skills.
Knowledge, Skills and Abilities:
Knowledge of and experience with strategic communication on HIV prevention, care and treatment.
Brand management and ability to create new ideas, products, including creative contributions.
Exceptional creative and adaptive writing skills that cuts across writing and review of program reports, success stories, advocacy briefs and preparation of scene setters.
Design and graphics skill and ability to represent program results with graphics, messaging to diverse audiences, identification of the best suited communication channels based on target audience, and dissemination techniques and methods.
Ability to work in a team under tight deadlines in a dynamic and fast-paced work environment.
Very good mastery of English. Ability to understand and communicate in Hausa, Kanuri and Fulfulde will be an added advantage.
Proficient in the use of computer applications related to the tasks.
Highly proficient in Adobe Illustrator.
Experience working with local NGOs, INGOs and government bodies would be an advantage.
Ability to pay meticulous attention to detail.
Application Closing Date
30th April, 2024.
Method of Application
Interested and qualified candidates should forward a suitability statement (Application) and Resume (CV) as a single MS Word documentto: AHNi-HRJobs@ahnigeria.orgusing the Job Title as the subject of the email.
Only applications sent electronically (i.e., by e-mail) with the job title and location clearly indicated as the subject of the mail will be considered and only short-listed candidates will be contacted.
AHNi is an Equal Opportunity Employer.
AHNi does not charge Candidates a fee for a test or interview
2.) Senior Finance Officer
Job Title: Senior Finance Officer
Location: Anambra
Employment Type: Full-time
Responsibilities
Candidates will be responsible for accounting and finance operations for the state office and ensure compliance with the contractual requirements of Nigeria’s programs/projects with the objective of providing professional accountancy services consistent with generally accepted accounting principles.
The SFO will vouch all payment request from staff and vendors to ensure completeness of documentation and correctness of payment amount, review and process payment request on the online payment portal, review program memo to ensure that activity work plans agree with approved budget and maintain accounting files, tracking and following up on outstanding advances and ensure timely reconciliation.
S/He will also review monthly financial report to ensure accuracy and completeness in transaction classification and posting, use the Budget Expenditure tracker to monitor actual expenditure against standard amounts, identify cost savings and work with state program team in processing approval for reprogramming.
The SFO will supervise and review all procurement activities to ensure they are conduct in line with the organization policy guidelines and international best practices and supervise the activities of the finance personnel at the state level.
Minimum Recruitment Standard
BS/BA Degree in Accounting, Finance and Business Administration or its recognized equivalent, and 5 – 7 years relevant experience.
Or MS/MA degree in Accounting, Finance and Business Administration or its recognized equivalent, and 3 – 5 years relevant experience
Minimum of 3 years supervisory experience in office management and administration.
CPA, ACA, ICAN, CIMA, CFE or any other relevant professional qualification is required.
Experience in managing financial records of donor-funded organizations, and familiarity with donor and local contractual procedures is an advantage.
Application Closing Date
30th April, 2024
Method of Application
Interested and qualified candidates should forward a suitability statement (Application) and Resume (CV) as a single MS Word documentto: AHNi-F&AJobs@ahnigeria.orgusing the Job Title as the subject of the email.
Only applications sent electronically (i.e., by e-mail) with the job title and location clearly indicated as the subject of the mail will be considered and only short-listed candidates will be contacted.
AHNi is an Equal Opportunity Employer.
AHNi does not charge Candidates a fee for a test or interview
Candidates will work with the Technical Officer-PSL to provide technical assistance and capacity building to IAs and Partners and to AHNI to strengthen national/state systems for procurement and supply chain management of health commodities.
Ensure that all distribution documentation for health commodities in AHNi, with funding agencies, suppliers, implementing partners and regulatory bodies is complete and compliant.
Assist in providing technical coordination in product selection, quality assurance, receipt of commodities and efficient storage and distribution systems.
Work with the Technical Officer-PSL in developing, maintaining and improving a logistics management information system and an electronic inventory control system for tracking commodities as well as facilitate data entries into the district health information system. HIV/AIDS.
Minimum Recruitment Standard
B-Pharm, BS/BA in Logistics, Pharmacy, Microbiology, Biochemistry, or any relevant field with 3 to 5 years post-national youth service experience in managing a PSM cycle (including rational health commodities selection, forecasting /quantification).
1-year progressive experience in supporting Health Systems Strengthening activities (such as health financing, human resource for health and or other related areas) is required
Or MPH MBBS/MD or MLS in relevant fields with at least 2 years post-national youth service experience in managing a PSM cycle (including rational health commodities selection, forecasting /quantification.
Application Closing Date
30th April, 2024
Method of Application
Interested and qualified candidates should forward a suitability statement (Application) and Resume (CV) as a single MS Word documentto: AHNI-PSMJobs@ahnigeria.orgusing the Job Title as the subject of the email.
Only applications sent electronically (i.e., by e-mail) with the job title and location clearly indicated as the subject of the mail will be considered and only short-listed candidates will be contacted.
AHNi is an Equal Opportunity Employer.
AHNi does not charge Candidates a fee for a test or interview
Will be responsible for providing technical support to all HIV-related prevention, care and treatment activities for children, adolescents, pregnant and breastfeeding women.
S/he will support interventions related to integrated services for triple elimination of HIV, Hepatitis and Syphilis among pregnant women, retention and early infant diagnosis.
The successful candidate will provide technical support to ensure facilities provide integrated and holistic PMTCT and Pediatrics care and treatment, provide support for quality pediatric HIV care including diagnosis and management of Opportunistic Infections, ARV Optimization, and monitoring children on ART for drug resistance.
The ATO will also coordinate facility and community-level strategies to ensure tracking mother-baby pairs, and adherence and retention activities for children on ART and provide technical support in viral load testing, monitoring and coverage for children on ART as well as pregnant and breastfeeding women.
Minimum Recruitment Standard
Medical Degree (MD, MBBS, Nursing, Public Health), with 2-3 years of proven experience in implementation of PMTCT programs.
Master of Public Health (MPH) is an added advantage.
Experience in providing mentorship and training.
Self-motivated and demonstrated success in building effective programs in resource-limited settings.
Extensive clinical experience in care of HIV-infected adults, pregnant and breastfeeding women in resource-limited settings.
Application Closing Date
Tuesday, 30th April, 2024.
Method of Application
Interested and qualified candidates should forward their Suitability Statement (Application) and Resume (CV) as a single MS Word document to: AHNi-PCTJobs@ahnigeria.org using the Job Title and Location as the subject of the email.
Only applications sent electronically (i.e., by e-mail) with the job title and location clearly indicated as the subject of the mail will be considered and only short-listed candidates will be contacted.
AHNi is an Equal Opportunity Employer.
Disclaimer: AHNi does not charge Candidates a fee for a test or interview
Paga is a licensed financial services company and a leading payments company in Nigeria with a massive transformative purpose – to make it simple for one billion people to access and use money. It was founded on the simple belief that the ubiquity of mobile phones can be leveraged in building an ecosystem that enables people to digitally send and receive money and creating simple financial access for everyone.
We are recruiting to fill the following positions below:
1.) Product Marketer 2.) Growth Data Analyst 3.) Territory Sales Executive 4.) Regional Sales Manager 5.) Key Account Manager 6.) Sales Manager 7.) Territory Sales Executive (Consumer via Agent) – Ogun 8.) Territory Sales Executive (Consumer via Agent) – Abia
As the Product Marketing Manager for Paga, you’ll play a crucial role in increasing product adoption and revenue growth.
Your responsibilities include developing and executing comprehensive go-to-market plans.
These plans should leverage targeted downstream distribution channels and engage key stakeholders.
Primary Responsibilities
Take ownership of the product narrative. Create compelling value propositions for consumers and translate product features into customer-centric messaging frameworks.
Advocate for the customer’s voice within the product organization, prioritizing customer needs and problems in product development and roadmap planning. Collect and interpret customer feedback, transforming it into actionable insights for product teams.
Collaborate cross-functionally, partnering closely with product teams, sales, customer experience, and risk departments to ensure seamless product launches.
Take the lead in all product innovation initiatives to help transform the Paga brand.
Take ownership and assess the success of go-to-market initiatives, showing a clear impact on product adoption and revenue metrics.
Requirements
Bachelor’s Degree required
Product Marketing expertise
Strong communication skills
Data Analysis
Project management skills
Experience: Minimum of 3-5 years of relevant experience
Key Competencies:
Proven experience in B2C product marketing, ideally within the payments or financial services industry.
Strong understanding of go-to-market strategies, customer segmentation, and messaging development is necessary.
Exceptional written and verbal communication skills, with the ability to adapt messages to diverse audiences.
Passionate about understanding customer needs and converting them into actionable insights for product development.
A strategic thinker with analytical and problem-solving skills, capable of developing and executing data-driven go-to-market plans, and able to pivot when necessary.
A collaborator who excels in a fast-paced, cross-functional environment and enjoys establishing strong relationships with stakeholders throughout the organization.
Being familiar with global markets and having the ability to adapt strategies to various cultural contexts is an advantage.
As a Business Data Analyst, you will be a crucial part of Paga’s Growth unit. Your role will involve merging product and marketing data with business acumen to boost consumer adoption and retention in collaboration with business partners across the organization.
This role requires strategic, analytical, and administrative skills, as you will be providing support and data-driven direction within the Growth team.
The Business Data Analyst at Paga is a blend of traditional roles in strategy, product marketing, and business intelligence. In this dynamic role, you will focus on consumer behavior and transaction data.
Your responsibilities include conducting qualitative and quantitative consumer research, analyzing and synthesizing trends, crafting actionable insights, managing projects, and reporting. All these efforts aim to achieve the business goals of consumer acquisition and retention sustainably.
You are expected to work closely with stakeholders across the company, and your deliverables will involve executing your strategic recommendations.
The successful candidate will have a passion for innovative analysis, strong communication skills, scalable processes, and the ability to develop findings and recommendations that go beyond the numbers.
Primary Responsiobilities
Develop, evaluate, and report on targeted marketing strategies and initiatives
Create a variety of models to predict and better understand consumer behavior
Design and launch experiments, determine campaign targeting strategies, and develop category-specific KPIs, forecasts, and goals
Build dashboards, reports, and alerting systems for ongoing analysis and monitoring of marketing campaigns, categories, and channels
Identify process and system improvement opportunities by monitoring existing metrics, analyzing data, and partnering with internal teams as needed
Support the ongoing analysis of business performance to inform marketing and product development decisions
Enable effective decision-making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format
Develop and maintain strong working relationships with internal business partners and external vendors to improve strategies and make recommendations
Conduct user/transaction analysis
Conduct market and consumer behavior trend analysis
Stay updated on industry and market trends
Undertake other roles as assigned by the Growth leadership.
Requirements
Bachelor’s Degree Required
Proficiency in Ms Office – Visio, Excel, Word, and PowerPoint, Power Bi, Amplitude
Minimum of 3-5 years of relevant experience
Communicates tactfully and effectively both verbally and in writing
Flexibility and adaptability to new instructions and/or dynamic organizational priorities
Must be a team player and able to work collaboratively with others.
Key Competencies:
Data Fluency: Expert quantitative analysis and logical reasoning; 3+ years’ experience using database languages (e.g., SQL or BigQuery) and visualization tools (PowerBI and Tableau) on large data sets to extract trends and insights
Proficiency in Microsoft Excel and the rest of the Microsoft Office suite
Hands-on experience conducting customer segmentation, cohort performance, and product funnel analyses is preferred
Strong focus on metrics to measure and demonstrate success
Excellent team player with strong interpersonal skills and the ability to collaborate with cross-functional teams
Excellent verbal, non-verbal, and written communication skills
Quick thinking, bright, and self-confident
Demonstrated ability to multi-task and manage competing priorities
Intrapreneurial, self-driven, hardworking, and proactive
Strong planning, organization, presentation, project management, technical, and analytical skills
A keen eye for details, market, and consumer insights, and how to utilize them for a commercial advantage
Proven problem-analysis and problem-solving skills, good judgment, and decision-making ability
Location: Ikeja, Lagos
Job Schedule: Full time
Department: Sales & Distribution
Reports to: Territory Sales Manager, Lagos
About the Role
The Territory Sales Executive (TSE) oversees assigned areas to deliver all commercial targets in their territory.
The TSE is responsible for assigned team’s sales productivity and directs effort to have overall impact on company results.
The TSE manages all aspects of running an efficient sales team, including supervising, coaching, disciplining, and motivating direct reports to deliver on sales targets.
Primary Responsibilities
Achievement of commercial targets set for the territory:
A Territory Sales Executive has ownership for achieving the overall commercial targets set for all areas within their territory. These targets include targets for active agent count, transaction mix, transaction value, transaction volume, among others.
Coaching/Mentoring Agents, PSPs & Aggregators in the assigned territory:
Train and retrain PSPs & Aggregators under their supervision to ensure that they train agents to expected standard.
Mentor, coach and provide immediate correction to agents, PSPs, aggregators, and escalate issues to State Managers where applicable.
Communicate important company updates to the PSPs & Aggregators in their zone and ensuring that the information is understood.
Assess the activities and performance of PSPs & Aggregators under their supervision and report to the State Managers where applicable.
Representing Paga in the assigned territory:
Verify agent outlet before account is created.
Conduct agent knowledge assessment, within 4 weeks, after agent is trained.
Develop and maintain a positive and professional relationship with all agency principals and outlet assistants across their territory.
Report issues and communicate insights internally to ensure that relevant resources are deployed to strengthen the Paga business in their territory.
Requirements
Bachelor’s Degree from an accredited university or college with 2-3 years experience
Must be proficient with Microsoft Excel and other Microsoft Office applications
Must be able to understand and report issues appropriately
Strong analytical and problem-solving skills
Provide outstanding customer service
Key Competencies:
Strong leadership skills
Strong interpersonal/communication skills
Takes initiative and ownership
Must be self-driven and excited about winning
Detail oriented
Flexible: willingness to test ideas quickly and take learnings
Location: Abuja, FCT
Job Schedule: Full time
Sector: Financial Services
Department: Consumer via Agent
Reports to: National Sales Manager, Consumer via Agent
About the Role
The Regional Sales Manager is responsible for delivering on agent, customer, merchant and revenue growth targets through effective development and management of a distribution network.
The role involves hands-on supervision of a 50+ person field sales/operational support team, ensuring teamwork and capability development, and delivering on commercial targets defined for each period.
To be successful you will need to be comfortable spending significant time in the field motivating the team and agents and driving both to exceed set targets.
You must be someone with a strong ability to influence and work collaboratively with teams that do not report into you.
The ideal candidate must have a clearly-demonstrated track record in channel recruiting and management and should have produced meaningful sales revenues at a fast-moving consumer goods company or similar.
The candidate must also have demonstrated skills in driving volumes through a channel, relationship building, monitoring and evaluating results to devise strategies.
The candidate must also have demonstrated an ability to motivate a team, provide mentorship, and understand how to grow sales staff.
The successful candidate will also need to be someone who cares about others, relatable, trustworthy, takes initiative, calm under pressure, and have great communication skills – verbal, non-verbal, and written.
Primary Responsibilities
Responsible for providing leadership to the region by ensuring that the appropriate structures, systems, and competencies and sales values are developed to exceed revenue targets
Working via the field team to manage recruitment, activation and ongoing support of agents across the region
Delivering on revenue targets for all products through agent-related transactions
Selection, training, and ongoing performance management of regional staff
Focus on optimization of team performance, enhancement of morale and productivity
Drive collaboration (regional) with cross functional teams who support the activities of the agent network (Brand Strategy & Marketing, Product Development, Customer Experience, Finance etc.)
Budgeting and accounting for utilization of regional funds, human and material resources, and other assets
Keeping abreast of global trends and best practices relevant to the business, with a view to interpret and adapt same to fit our environment
Ensure regional stakeholders’ compliance with regulatory requirements and Company standards
Preparing weekly, monthly and annual operational and management reports
Overall leadership in the region, including representing the Company and its management when and as needed
Requirements
Bachelor’s Degree required
At least 5years of relevant experience in sales at an FMCG with at least regional management experience
Excellent knowledge of MS Office and sales tracking software
Must be able to work in a high-velocity, high performance environment.
Must be able to develop and communicate competitive landscape analysis
Ability to lead cross functional teams
A detailed understanding of the wholesale and retail distribution marketplace, including their potential customers, partner suppliers, and competitors. In addition, knowledge of what motivates and drives retailers in most northern states
Drive channel satisfaction improvement
Key Competencies:
Strong leadership
Excellent Analytical, tactical and strategic thinking
Strong ability to motivate, influence and advice people
Strong planning and organizational skills
Good understanding of northern state markets, consumer preferences and trends
Attention to detail
Initiative and curiosity
Ability to multi-task and manage competing priorities
Good judgement and decision-making ability
Conflict resolution
Excellent communication skills – verbal, non-verbal and written
The Account Manager will be responsible for bringing onboard high net worth sellers, merchants, and FMCG businesses on Doroki and driving activities to deliver on set targets.
The main goal is to acquire new small and medium scale Merchants / Sellers / Businesses and manage relationships with existing ones.
To be successful you will need to be comfortable spending significant time in the field with merchants and businesses and working with them to exceed set targets.
You must be someone with a strong ability to influence and work collaboratively across teams.
Primary Responsibilities
Achieve commercial targets – the account manager has the ownership of achieving the overall commercial targets set for the territory of coverage. The targets include but are not limited to active merchant recruitment, Merchant retention and Revenue.
Proactively acquire new FMCG merchants and deepen existing relationships, by building a healthy pipeline of prospects using approved sales CRM tools.
Develop a solid and trusting relationship between major key FMCG clients and the company
Regular virtual meetings with FMCG merchants or sales visits to demonstrate and present Doroki product offerings.
Develop in-store visibility plans for Doroki in collaboration with FMCG merchants’ management; and follow up to achieve timely & effective implementation.
Resolving key client issues and complaints
Strategic planning to improve client results
Negotiating contracts with the client and establishing a timeline of performance
Expand relationships and bringing in new clients
Manage merchants’ expectations, adhere to company policies, procedures & controls, and ensure compliance with rules & regulations
Analyse & monitor FMCG merchant operations and channel trends to be able to make recommendations on business and service enhancements
Work with support teams to ensure that FMCG businesses get adequate support and proper communication to drive satisfaction and usage
Conduct regular spot checks on merchant activities and share feedback with the team
Identify emerging markets and market shifts while being fully aware of new products and competition status
Analyse data using available tools/dashboard
Understand, utilise, and support the service architecture created for the support of Key Doroki merchants
Give timely updates or gather market intelligence on Doroki service efficiency and effectiveness and channel issues and concerns to the appropriate unit
Pilot new services initiatives for key Doroki merchants and provide feedback for enhancements
Identifies service enhancements/service improvements, document them and discuss them with the line manager
Conduct periodic surveys on merchants for service improvement
Use trends to engage proactively, and support key merchant business by introducing new ways to optimize channels.
Generates and reports daily/ weekly key merchant Performance to the line manager
Work with the marketing team and line manager, to ensure proper branding support is delivered to key merchants on time
Key Competencies:
Strong leadership
Strong interpersonal/communication skills
Takes initiative and ownership
Company and Customer expertise
Skilled negotiator
Value-based selling
Strong ability to motivate, influence and advice people
Strong planning and organizational skills
Attention to detail
Ability to multi-task and manage competing priorities
Good judgement and decision-making ability
Excellent communication skills – verbal, non-verbal and written
Strategic thinking skills
Problem-solving skills
Qualifications, Knowledge and Skill Requirements
Bachelor’s Degree from an accredited university or college
Previous experience working in the FMCG or Service industry
Must be able to work in a high-velocity, high-performance environment.
Must be able to develop and communicate competitive landscape analysis
Location: Yaba, Lagos
Employment Type: Full Time
Department: Doroki
Reports To: General Manager, Sales & Distribution
About Doroki
Doroki is a collaborative commerce product developed to digitize Small and Medium Enterprises (SMEs’) business operations. SMEs’ business needs are growing quickly, and Doroki is well-positioned to meet these needs.
Doroki provides a dynamic all-in-one point-of-sale solution to simplify and manage merchants’ Billing, Inventory, Payments, Credit sales, eStore, CRM and loyalty Program, and much more.
The product is focused on increasing affordability and inclusivity for SMEs to digitize their business operations and make and accept digital payments through a mobile device in emerging markets like Nigeria.
About the Role
Our sales team is the engine that drives the acquisition, growth, and expansion of the market reach of our business solutions.
We’re seeking a qualified sales manager who can help keep this engine running with their own sales skills as well as the leadership of a team of driven Key account managers.
The ideal sales manager must have deep experience with the entire sales process, excelling at lead generation, relationship building, and deal closing.
We’re looking for a quick learner who has strong negotiating skills – someone with a successful track record who can inspire the same performance in others. The role demands a leader who has a sharp mind and the ability to coach, advise, motivate, or replace sales representatives while building and maintaining a high-performance team across the nation.
To be successful in this role, you will need to be comfortable with creating processes and execution strategies, leading a high-performance sales team, and spending significant time in the field (leading from the front) meeting the merchants and working with them to exceed set targets.
You must be someone with a strong ability to influence and work collaboratively across teams.
The ideal candidate must have a demonstrated track record in sales team management, key merchant recruitment and management and should have produced meaningful sales revenues within a similar industry.
The candidate must also have demonstrated skills in driving volumes, relationship building, monitoring, and evaluating results to implement strategies.
The candidate must also have demonstrated an ability to motivate a team, provide leadership and mentorship, and understand how to grow sales employees.
You will also need to be someone who cares about others, is relatable, trustworthy, takes initiative, is calm under pressure, and has great communication skills – verbal, non-verbal, and written.
Primary Responsibilities
Create and execute a strategic sales plan that expands our merchant base and extends Doroki’s national reach.
Achieve overall commercial targets set for the Doroki sales team; by managing and overseeing that the targets are in line with the objectives, numbers, and general goals
Develop key growth sales strategies, tactics, and action plans for the team.
Prospect, onboard, and meet with potential clients and grow long-lasting relationships that address their needs.
Expand relationships with existing and new top merchants by connecting with key stakeholders and proposing insights that deepen trust and provide opportunities to grow
Work closely with internal departments to co-create new operational advantages and solve challenges that may impact or affect merchants
Communicate important company updates to the team and ensure that the information is understood.
Plan and direct the day-to-day activities of the team towards the achievement of set targets and ensure the efficient utilization of resources
Identify knowledge gaps within the team and develop plans for filling them.
Mentor & Coach account managers on practical strategies and methods for closing sales and managing partners/key accounts
Work with relevant internal teams to ensure that merchants get adequate support and proper communication to drive satisfaction and usage
Use trends to engage proactively, and support merchant business by introducing new ways to optimize channel
Engage the product team where required to provide user experience and required enhancement for product usage improvement
Identify emerging markets and market shifts while being fully aware of new products and competition status
Identifying emerging markets to find new sales opportunities.
Tracking and analyzing sales statistics based on key quantitative metrics.
Making data-informed decisions to drive performance and resource allocation.
Knowledge and Skill Requirements
Bachelor’s Degree from an accredited university or college
Must be able to work in a high-velocity, high performance environment.
Must be able to develop and communicate competitive landscape analysis
Proficient in the use of sales CRM tools.
At least 7 years’ relevant experience in sales
Strong analytical and problem-solving skills
Provide outstanding customer service
Key Competencies:
Strong leadership
Strong interpersonal/communication skills
Takes initiative and ownership
Company and Customer expertise
Skilled negotiator
Value based selling
Strong ability to motivate, influence and advice people
Strong planning and organizational skills
Attention to detail
Ability to multi-task and manage competing priorities
Good judgement and decision-making ability
Excellent communication skills – verbal, non-verbal and written
Note: We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices.
7.) Territory Sales Executive (Consumer via Agent) – Ogun
Job Title: Territory Sales Executive (Consumer via Agent)
Location: Sango Ota, Ogun
Employment Type: Full Time
Department: Consumer via Agent
Reports To: Territory Sales Manager, Lagos
About the Role
The Territory Sales Executive (TSE) oversees assigned areas to deliver all commercial targets in their territory.
The TSE is responsible for assigned team’s sales productivity and directs effort to have overall impact on company results.
The TSE manages all aspects of running an efficient sales team, including supervising, coaching, disciplining, and motivating direct reports to deliver on sales targets.
Primary Responsibilites
Achievement of commercial targets set for the territory:
A Territory Sales Executive has ownership for achieving the overall commercial targets set for all areas within their territory. These targets include targets for active agent count, transaction mix, transaction value, transaction volume, among others.
Coaching/Mentoring Agents, PSPs & Aggregators in the assigned territory:
Train and retrain PSPs & Aggregators under their supervision to ensure that they train agents to expected standard.
Mentor, coach and provide immediate correction to agents, PSPs, aggregators, and escalate issues to State Managers where applicable.
Communicate important company updates to the PSPs & Aggregators in their zone and ensuring that the information is understood.
Assess the activities and performance of PSPs & Aggregators under their supervision and report to the State Managers where applicable.
Representing Paga in the assigned territory:
Verify agent outlet before account is created.
Conduct agent knowledge assessment, within 4 weeks, after agent is trained.
Develop and maintain a positive and professional relationship with all agency principals and outlet assistants across their territory.
Report issues and communicate insights internally to ensure that relevant resources are deployed to strengthen the Paga business in their territory.
Knowledge and Skill Requirements
Bachelor’s Degree from an accredited University or College
2 – 3 years relevant work experience.
Must be proficient with Microsoft Excel and other Microsoft Office applications
Must be able to understand and report issues appropriately
Strong analytical and problem-solving skills
Provide outstanding customer service.
Key Competencies:
Strong leadership skills
Strong interpersonal/communication skills
Takes initiative and ownership
Must be self-driven and excited about winning
Detail oriented
Flexible: willingness to test ideas quickly and take learnings
Note: We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices.
8.) Territory Sales Executive (Consumer via Agent) – Abia
Job Title: Territory Sales Executive (Consumer via Agent)
Location: Aba, Abia
Employment Type: Full Time
Department: Consumer via Agent
Reports To: Territory Sales Manager, Lagos
About the Role
The Territory Sales Executive (TSE) oversees assigned areas to deliver all commercial targets in their territory.
The TSE is responsible for assigned team’s sales productivity and directs effort to have overall impact on company results.
The TSE manages all aspects of running an efficient sales team, including supervising, coaching, disciplining, and motivating direct reports to deliver on sales targets.
Primary Responsibilites
Achievement of commercial targets set for the territory:
A Territory Sales Executive has ownership for achieving the overall commercial targets set for all areas within their territory. These targets include targets for active agent count, transaction mix, transaction value, transaction volume, among others.
Coaching/Mentoring Agents, PSPs & Aggregators in the assigned territory:
Train and retrain PSPs & Aggregators under their supervision to ensure that they train agents to expected standard.
Mentor, coach and provide immediate correction to agents, PSPs, aggregators, and escalate issues to State Managers where applicable.
Communicate important company updates to the PSPs & Aggregators in their zone and ensuring that the information is understood.
Assess the activities and performance of PSPs & Aggregators under their supervision and report to the State Managers where applicable.
Representing Paga in the assigned territory:
Verify agent outlet before account is created.
Conduct agent knowledge assessment, within 4 weeks, after agent is trained.
Develop and maintain a positive and professional relationship with all agency principals and outlet assistants across their territory.
Report issues and communicate insights internally to ensure that relevant resources are deployed to strengthen the Paga business in their territory.
Knowledge and Skill Requirements
Bachelor’s Degree from an accredited University or College
2 – 3 years relevant work experience.
Must be proficient with Microsoft Excel and other Microsoft Office applications
Must be able to understand and report issues appropriately
Strong analytical and problem-solving skills
Provide outstanding customer service.
Key Competencies:
Strong leadership skills
Strong interpersonal/communication skills
Takes initiative and ownership
Must be self-driven and excited about winning
Detail oriented
Flexible: willingness to test ideas quickly and take learnings
Note: We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices.
Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.
We are recruiting to fill the following positions below:
1.) Treasury Administrator 2.) Database Administrator 3.) System Administrator 4.) Business Relationship Manager 5.) Field Verification Officer 6.) Business Operations Manager (Monnify Payment Gateway) 7.) Technical Support Engineer 8.) Graphics Designer 9.) Copywriter 10.) Content Writer
See job details and how to apply below.
1.) Treasury Administrator
Job Title: Treasury Administrator
Location: Remote
Employment Type: Full-time
Job Summary
We require an excellent candidate who is result-driven, prioritizes integrity and possesses strong leadership potential.
The Treasury Administrator will be working with large data, perform multiple tasks and submit reports regularly to his/her supervisor.
It is expected that the Treasury Administartor would have a firm understanding of accounting, financial practices and regulations and exhibit high-level proficiency in using computers and applications as well as possess excellent communication skills.
This position has the potential for further career development and interesting and satisfying professional challenges and benefits.
Job Responsibilities
Assist the Treasurer in establishing and maintaining systems and procedures to monitor and measure compliance with all liquidity metrics.
Assist the Treasurer in modeling and reporting the outcomes of each measure of liquidity risk to under set policies and procedures.
Daily, weekly, monthly, quarterly, and annual reporting on current and historical compliance or non-compliance with limits and guidelines with appropriate commentary.
Give prompt attention to breaches of limits and guidelines
Assist in the budget and balance sheet forecasting process.
Assist with the development of the bank’s funding plan, including modeling alternative funding strategies.
Understand and support the Treasurer in the FTP computation and advise ALCO on the necessary FTP changes. Ensure fairness in the adopted methodologies.
Prepare and submit daily ALM and monthly ALCO reports, including comprehensive commentary to ALCO.
Ensure the creation and maintenance of records for audit purposes and ensure processes are in line with internal policies.
Support the Treasury team in the execution of ALCO responsibilities and strategies, conduct and review balance sheet metrics including but not limited to pipeline analysis, and assessing funding requirements.
Collate information to support the Treasurer in drafting presentations for ALCO.
Ensure that all business units and support functions manage their ALM responsibilities effectively.
A behavioral and technical interview with a member of the Executive team
All interview stages are Virtual.
2.) Database Administrator
Job Title: Database Administrator
Location: Remote
Employment Type: Full-time
Job Purpose
We are looking for an experienced Database Administrator to join our team!
As a Database Administrator at our company, you will be responsible for designing, testing, planning, implementing, protecting, operating, managing and maintaining our company’s databases.
You will provide technical support to other team members and evaluate new database solutions and technologies, the goal is to provide a seamless flow of information throughout the company.
What you’ll get to do
Create, monitor and maintain the company’s databases
Diagnose and resolve problems quickly
Proactively and regularly make recommendations for system improvements
Implement and manage company data management policies
Managing database access and permissions.
Ensuring that databases meet users’ requirements.
Liaise with programmers, applications/operational staff, IT project managers and other technical staff.
Reviewing and managing database security, integrity and backup procedures and performance tuning.
Devising and implementing processes for resolving faults and data loss.
Writing disaster recovery plans.
Archiving data.
Replicating data for disaster recovery
To succeed in this role, we think you should have
Bachelor’s Degree in Computer Science or a related information technology field
3-5 years of experience as a Database Administrator or similar role
Extensive knowledge of database technology, networks and server operating systems and hardware.
Extensive experience in administering, managing and tuning databases
Good understanding of data and schema standards and concepts
Good understanding of database design, implementation, troubleshooting and maintenance
Expertise in SQL and hands-on experience with MySQL, Cloud Spanner, BigTable and Clickhouse or other DBMS
Meticulous attention to detail
Critical thinking and problem-solving skills
Ability to work independently and as part of a team.
What we can offer you
Culture – We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
Learning – We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
Compensation – You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.
A behavioural and technical interview with a member of the Executive team.
3.) System Administrator
Job Title: System Administrator
Location: Lagos
Employment Type: Full-time
Job Summary
As a System administrator, you will be responsible for the maintenance, configuration, and reliable operation of computer systems and servers.
You will install hardware and software, and participate in research and development to continuously improve and keep up with the IT business needs of the organization.
As a system administrator, you will also actively resolve problems and issues with computer and server systems to limit work disruptions within the company.
Principal Duties and Responsibilities
Responsible for the maintenance, configuration, and reliable operation of computer systems and networking routers, switches and access points
Upgrading, installing, and configuring application software and computer hardware.
Develop and implement automation scripts using tools like Ansible.
Troubleshooting system errors
Providing technical support to employees in a timely manner with limited disruptions.
Creating and managing user accounts, workstations and system permissions.
Ensure systems are secure and protected from breach or viruses.
Create documentations for staff to follow.
Work collaboratively in a team environment.
Qualifications, Competencies & Skills Required
A Degree / Diploma in Computer Science, Engineering or related field.
3 years experience in a system administrator role.
Proven ability to write and maintain automation scripts using scripting languages like Python, PowerShell, Bash, etc.
Familiarity with configuration management tools like Ansible, Puppet, Chef, etc.
Strong knowledge of systems and networking software, hardware, and networking protocols
Hands-on experience with various operating systems & platforms (Android, Windows, Linux, and Mac systems).
Ability to create scripts in any scripting language and working with automation tools
Excellent problem-solving and communication skills.
You possess good analytical & debugging skills.
Good communication skills and the ability to collaborate effectively with team members.
What we can offer you
Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
Learning – We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
Compensation – You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.
A technical interview with a member of the Infrastructure team.
A behavioral and technical interview with a member of the Executive team.
All interview stages are Virtual.
4.) Business Relationship Manager
Job Title: Business Relationship Manager
Location: Borno
Employment Type: Full-time
Job Description
We are currently looking to hire a Business relationship manager, the ideal candidate will be responsible for Merchant Acquisition, developing sales strategies and identifying business growth opportunities.
What you’ll get to do
Engage in business development activities and solicitation of new business; Customer acquisition through sale of the bank’s products and services.
Cross selling of bank products and services.
Actively seeking out new sales opportunities through cold calling, networking and social media
Create marketing strategies to achieve sales targets.
Conducts daily meetings with the sales team and carry out reviews on the previous day and jointly plan for the week ahead
Manages and maintains current business relationships
Conducting market research to identify selling possibilities and evaluate customer needs
Participate in market storms, community fairs and cluster marketing events e.g. Trade Fairs
Implement best practices to meet customers’ needs and requirements.
Prepare and deliver appropriate presentations on products and services
Collaborate with team members to achieve better results
Gather feedback from customers or prospects and share with internal teams
Understand customer financial needs and objectives.
Recommend appropriate financial product or service to the customer.
Requirements
To succeed in this role, we think you should have:
4-5 years in-depth sales experience, preferably in the banking, fintech or similar industries.
Strong understanding of the local financial services industry
Experience in marketing/sales within the banking sector with emphasis on onboarding and managing Merchants.
Experience selling lending services and merchant POS devices to corporates should be an added advantage (Good network of enterprise merchants)
Strong business acumen and analytical thought process.
Ability to execute goals independently with little or no supervision.
As a field verification officer, you would be responsible for carrying out different kinds of field verifications leveraging on your experience and our standard operating procedures to help in identifying and eliminating potential default red flags prior to the disbursement of a loan facility or in verification of general KYC information of customers, employees or any other relevant parties.
You would also be responsible for making deductions from several information sources at the various verification locations in order to ensure the accuracy and legitimacy of the information being verified. You should be very creative, meticulous and observant, collecting any data outside of the standard required information that may be relevant to the verification in question.
You are expected to work with the highest integrity as any falsified information provided during verification would be considered fraud and the relevant legal processes would be initiated.
Job Responsibilities
Embark on physical visitation to potential borrowers’ business places for evaluation of business books, taking inventory and turnover into consideration
Ensure that all verifications are completed thoroughly, according to the standard operating procedures and within the specified timelines
Physical visitation of locations to verify residential or business address information provided
Physical visitation of other parties such as the loan guarantors, employee references and so on to ensure they are aware of their responsibilities and can easily be located if necessary
Prepare comprehensive and accurate reports on daily verification activities
Perform all other functions as may be assigned by a supervisor
Qualifications
A minimum of a B.Sc / H.ND in any Business-related discipline
In-depth geographical knowledge of the local environment
A minimum of 2 years experience in credit risk or field verification is an added advantage
Relevant Skills:
Apt attention to details
Proven simple/complex analytical skills
Excellent communication, presentation and interpersonal skills
6.) Business Operations Manager (Monnify Payment Gateway)
Job Title: Business Operations Manager (Monnify Payment Gateway)
Location: Lagos
Employment Type: Full-time
What you’ll get to do
Manage day-to-day post-launch activities required for smooth operation of Monnify’s products and services.
Work with other functional unit heads in defining, documenting and implementing an effective operations structure.
Manage and improve the operation processes and procedures of all units through constant review and optimisation of each process, as well as facilitating effective coordination and communication between all units within the organisation.
Working with other functional unit heads, define, document, and track processes, working procedures, policies and KPI for all units within the operations team.
Liaise with both internal and external stakeholders on matters relating to the operation of Monnify services. This includes compliance initiatives, settlement and reconciliation activities, fraud management, payment recovery, disputes etc.
Liaise with both external and internal technical partners in prompt identification, resolution and documentation of issues that may arise during the operation of Monnify services.
Build customer intimacy and drive speed and quality through an empowered divisional structure.
Work with internal teams in ensuring merchants and customer issues are promptly resolved.
Work with the product development, marketing and digital communications team in communicating effectively with merchants on service downtimes, product updates and any other important information relevant to Monnify’s merchants.
Gather product feedback for the product team by directly engaging with merchants to understand their pain points or from analysis of customer support tickets.
Contribute to product roadmap planning, prioritisation and execution.
To succeed in this role, we think you should have
Proven experience in banking or payment operations.
Excellent understanding of how payments work.
Good knowledge and understanding of how software products work.
Excellent communication skills (both written and verbal).
Strong interpersonal skills and ability to form alliances and partnerships with other organisations.
Strong project management and execution skills.
Intermediate knowledge of data analysis tools e.g. SQL, Excel etc. (Optional)
Minimum of 6 years experience in Banking Operations with at least 3 years in a supervisory role in operations management in Banking or Financial services sector.
Strong process discovery and improvement skills.
Strong customer empathy.
Resourcefulness and grit.
What we can offer you
Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
Learning – We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
Compensation – You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.
We are looking for an Application Technical Support Engineer to provide enterprise-level assistance to our production applications and services. You will be responsible for the stability, integrity, and operation of our production applications by supporting, monitoring and driving optimizations while also providing root cause analysis with recommendations for improvements.
You will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner.
What you’ll get to do
Provide tier two application support to production systems and identify any issue in production.
Taking ownership of customer issues reported and seeing problems through to resolution.
Collaborate with product and engineering teams to fix bugs.
Participate in regular rotations for weekday and weekend on-call coverage, providing emergency support to customers, or working with the SRE team to coordinate incident communications.
Monitor performance metrics for various production systems, identify root cause for all technical issues and work with the engineering team to resolve them.
Manage team ticket queue and resolve in a timely manner.
Develop and maintain accurate technical, software operations and support related documentation.
Work with software vendors to have application issues fixed, both short term and long term (root cause).
Act as a technical resource during other projects as required.
Requirements
To succeed in this role, we think you should have
B.Sc Degree in Information Technology, Computer Science or relevant field
Proven work experience as a Technical Support Engineer or similar role.
Minimum of 3 years experience supporting software applications.
Experience in a support or other service-oriented customer facing role.
Experience in managing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand off to the development team, and case resolution.
Experience being on-call and can jump into a complex situation and make sense of and communicate clearly to stakeholders what’s going on.
Basic Understanding of OOP concepts and other programming concepts.
In depth knowledge of SQL databases particularly MYSQL.
Familiarity with basic network concepts and tools.
Experience troubleshooting using stack traces and log file.
Familiarity with Git and continuous integration, delivery, and deployment principles
Experience interacting with APIs and troubleshooting related requests.
Hands-on experience with Windows/Linux/Mac OS environments.
What we can offer you
Culture – We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
Learning – We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
Compensation – You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.
The Graphics Designer job includes producing and overseeing digital and print creative solutions to address our marketing needs.
The SDJ should have in-depth knowledge of graphic design, styles and layout techniques.
The SDJ should also have experience executing marketing projects from conception to production, including websites, brochures and product packaging. Ultimately, the SDJ ensures the design team promotes our brand by delivering high-quality pieces on tight deadlines.
Responsibilities
What you’ll get to do:
Overseeing all design projects, from conception to delivery
Designing original pieces, including illustrations and infographics
Reviewing junior designers’ work to ensure high quality
Oversee all design projects, from conception to delivery
Design original pieces, including illustrations and infographics
Review junior designers’ work to ensure high quality
Refine images, fonts and layouts using graphic design software
Apply typography techniques
Generate ideas to portray concepts and advertise products/services
Increase user-friendliness in digital products
Maintain brand consistency throughout all our marketing projects
Liaise with marketing and design teams to ensure deadlines are met
Stay up-to-date with industry developments and tools
Requirements
To succeed in this role, we think you should have:
Proven work experience as a Senior Designer, Graphic Designer or similar role
Portfolio of completed design projects
Hands-on experience with image editing software, like Photoshop and Adobe Illustrator
Strong aesthetic skills with the ability to combine various colors, fonts and layouts
Attention to visual details
Ability to meet deadlines and collaborate with a team
We are looking for a copywriter to join our marketing team. The marketing team at Moniepoint is responsible for developing, evolving, and building Moniepoint’s brand.
Ultimately, we are continuing to build a brand we are proud of and that people talk about. We are looking for a writer that understands brand marketing and can flex between supporting larger campaigns, all the way down to mid to low funnel work that is more educational in nature.
We work closely with leadership, global creative, marketing, social, and comms teams to create compelling work that maintains our brand consistency across our many channels.
Responsibilities
What you’ll get to do:
Write creative copy with well thought through execution
Continually test and improve our communication and challenge convention
Write original copy and edit content for a range of video content and communications materials.
Collaborate closely with our internal social, brand, and design teams to drive the creative concept and execution of our brand initiatives
Present your work articulately to a small team, with a clear rationale
Deliver creative work against a strategy
Requirements
To succeed in this role, we think you should have:
3-5 years experience in copywriting at an agency or brand
Thrive in rapidly evolving environments and love brainstorming new concepts, thinking on your feet
Self-motivated, willing to roll your sleeves up to work collaboratively and effectively in a cross-functional team environment
Ability to proactively prioritize, manage and complete multiple projects within time constraints and with strong attention to detail
Positive, go-getter attitude; passion for storytelling and helping build a growing brand
Can make great work that is both creative and effective High on talent, low on ego
Self-motivated, problem solver who thrives in a collaborative team environment
A behavioral and technical interview with a member of the Executive team
Note: All our interviews stages are Virtual.
10.) Content Writer
Job Title: Content Writer
Location: Lagos
Job Summary
The job of a content writer is to create print and digital content to provide information or showcase the products and services the company offers. This includes conducting thorough research on industry-related topics, generating ideas for new content types and proofreading articles before publication.
Responsibilities
Produce well-researched content for publication online and in print
Organize writing schedules to complete drafts of content or finished projects within deadlines
Utilize industry best practices and familiarity with the organization’s mission to inspire ideas and content
Communicate and cooperate with a writing team, including a content manager, editors, and web publishers
Follow an editorial calendar, collaborating with other members of the content production team to ensure timely delivery of materials
Develop related content for multiple platforms, such as websites, email marketing, product descriptions, videos, and blogs
Monitor and analyze the performance of key performance indicators (KPIs) to offer suggestions for improvement
Use search engine optimization (SEO) strategies in writing to maximize the online visibility of a website in search results
Requirements
At least 5 years of proven record of excellent writing demonstrated in a professional portfolio
An impeccable grasp of the English language, including idioms and current trends in slang and expressions
Ability to work independently with little or no daily supervision
Strong interpersonal skills and willingness to communicate with clients, colleagues, and management
Ability to work on multiple projects with different objectives simultaneously
Strict adherence to the style guides of each company and their policies for publication
Good time management skills, including prioritizing, scheduling, and adapting as necessary
Familiarity with each client’s requirements and the company’s brand image, products, and services.
Flour Mills of Nigeria Plc has been a part of the lives of Nigerians at home and abroad. Our global vision is to be a leading foods company in Africa providing high quality and affordable products in the most convenient ways to consumers through world class brands like Golden Penny Flour, Golden Penny Semovita, Goldenvita, Golden Pasta and Golden Noodles. The Company’s flagship brand, Golden Penny, remains one of the best known and the preferred brands amongst bakers, confectioneries and consumers in Nigeria.
We are recruiting to fill the following positions below:
1.) Customer Service Officer – Golden Fertilizer 2.) Mechanical Fitter – Golden Fertilizer 3.) HSE Officer – Golden Fertilizer 4.) Regional Assistant Manager, Trade Marketing – North & East Regions 5.) Machinist 6.) Crushing Welder – Premium Edible oil Products 7.) Hygiene Manager 8.) Health, Safety and Environment (HSE) Officer
See job details and how to apply below.
1.) Customer Service Officer – Golden Fertilizer
Job Title: Customer Service Officer – Golden Fertilizer
Location: Enugu
Job type: Full-time
Purpose of the Job
Responsible for handling inquiries, addressing complaints, and ensuring customer satisfaction. Acting as the main point of contact for customers, collaborating with the sales team and internal stakeholders to meet customer needs, and maintaining precise data reporting.
The Job
Report formatting and presenting of memoranda documentation of sales performance in the various channels as may be required periodically.
Collate and summarize area/territory sales support reports for sales management.
Oversee the management and administration of customer complaints on quality/trade term-related matters including communication and inter-departmental interface.
Management – collation and update – of customer database.
Provide the essential EDP/IT resource link between the Head office& field sales team.
Provide periodic sales performance summary/ report, as may be required.
Efficiently process customer orders, ensuring accuracy and timely fulfillment.
Collaborate with the sales team to address any order-related inquiries or issues.
Qualifications
First Degree in a relevant discipline.
Intermediate/Advanced Excel skills will be an added advantage.
Experience:
2 years of cognate experience in FMCG
The Person Must:
Have an excellent verbal and written communication skill.
Must be experienced in customer service, sales support, or operations
Strong organizational and multitasking abilities.
Proficiency in using Axapta, MS Dynamics 365 & CRM systems and other sales-related software.
Analytical mindset with the ability to derive insights from data.
To prepare, plan, and carry out the preventive and corrective maintenance schedule for optimal performance of mechanical machines in fertilizer plants.
The Job
Diagnose and repair mechanical and pneumatics malfunctions to keep the machines running efficiently.
Carry out why-why analysis on repeated problems and troubleshoot problems to aid effective maintenance.
Calibrate packing machines to achieve the required productive level.
Carry out maintenance strictly with the use of machine drawing and checklist.
Report the general condition of equipment and recommend replacement when necessary to the supervisor.
Keep proper record of time taken for job completion, and spare parts replaced, and report observations made for future planning.
Qualifications
O’ Level WAEC/NECO/NABTEB/Trade Test.
OND Certificate in Science will be an added advantage.
Experience:
2 years cognate experience.
The Person Must:
Have effective communication and collaboration skills.
Good knowledge of mechanical engineering designs, installations, maintenance, and repairs.
Great organizational and time management abilities.
To further FMN’s commitment to improving Health, Safety and Environment (HSE) performance by implementing health safety and environment objectives and compliance with local regulatory requirements, to prevent injury and maintain a safe working environment at the Enugu Fertilizer Blending Plant
The Job
To design, implement and communicate the HSE management system to meet OHSAS ISO 45001: 2018 requirements and ISO 14001:2015 requirements.
To prioritize and provide advice promptly on OHSAS 18001 standards.
To advise on HSE trends and indicators.
Develop programs and plans to achieve OHS objectives.
To develop, implement, execute, and manage strategies to prevent workplace injuries, and environmental incidences and achieve the annual target set by management for HSE performance.
To supervise the plant’s Health, Safety and Environment program. Facilitate internal audits of the safety management systems.
To promote HSE practice to ensure staff compliance with health, environmental, and safety rules and regulations.
To review all safety rules regularly and, where necessary, recommend suitable changes.
Qualifications
B.Sc./ HND in Engineering, Environmental Sciences or related course.
Occupational Health & Safety qualification (HSE level 3) is an added advantage.
NEBOSH Certificate, Membership of the Institute of Safety Professionals of Nigeria ISPON will be a plus.
Experience:
3 years of cognate experience in FMCG
The Person Must:
Have an excellent verbal and written communication skill.
Be able to pay attention to details.
Have strong analytical skills
Possess the ability to adapt to changing situations and prioritize tasks.
4.) Regional Assistant Manager, Trade Marketing – North & East Regions
Job Title: Regional Assistant Manager, Trade Marketing – North & East Regions
Location: Apapa, Lagos
Job type: Full-time
Purpose of the Job
Develop and execute regional trade and channel-specific trade marketing plans, working closely with the sales team, brand team, and our trade partners.
Also contributing significantly to the achievement of channel financial objectives and our goal of becoming our trade partner’s most valued supplier.
The Job
Manage and drive volume growth by aligning trade activation initiatives to regional peculiarities that help the customer grow based on true insights and Brand Performance Standards.
Strengthen trade marketing plans by collecting and reporting data and insights on customer and trade environment issues and trends.
Execute trade marketing activities for all our brands, taking full responsibility for trade marketing activations in assigned regions.
Identify Point of Sales Marketing opportunities and verify merchandising activations.
Support in monitoring and evaluation of trade promotion result and follow up plan.
Measure and evaluate the effectiveness of trade marketing initiatives to ensure sustainable business profit growth.
Provide coordination and administrative support to team and handle ad-hoc tasks as assigned.
Qualifications
B.SC / HND in Social Science discipline or any related course.
Relevant post graduate degree is an added advantage.
Experience:
Minimum of 2 years experience in Trade, Customer marketing, Retail merchandising, Shopper marketing, Channel management etc.
Experience in the FMCG sector is desirable.
Solid experience in leading a team for retail sales/trade marketing/business development and key account management.
The Person Must:
Have excellent interpersonal and communication skills.
Possess excellent analytical and problem-solving abilities.
Thrive on innovative thinking and the exploration of diverse perspectives that go beyond the usual norms.
Have strong organizational skills and an ability to meet timelines in a disciplined manner.
Be proficient in IT and numerical skills, particularly in MS Excel & Power Point.
To guarantee the site maintains a high level of hygiene standards and effectively manages all aspects of Pest Management services for optimal delivery.
The Job
Provide a high level of hygiene service in and around the mills and ensure that it is maintained to the required standard around the Mills.
Develop and maintain detailed cleaning instructions and schedules for every hygiene activity that meets the food safety standard requirements.
Oversee and manage the cleaning of wheat and finished product silos, ensuring adherence to safety and sanitation protocols.
Manage pest control contracts properly and implement all precautions to prevent pests.
Drives the coordination internal and external hygiene audits in a timely manner and ensuring all gaps identified are addressed.
Supervise the segregation, storage, and timely removal of all waste from the site.
Deliver key performance indicators data as required and comply with all internal and external audit requirements.
Qualifications
Candidates should possess an HND/B.Sc., NABIM/ PGD in Milling Technology.
Added advantage: Hygiene Certification.
Experience:
Minimum requirement: 3-5 years cognate experience.
Experience managing hygiene and food safety.
The Person Must:
Have excellent verbal and written communication skills.
Possess good interpersonal skills and have excellent team spirit.
Possess the ability to adapt to changing situations and prioritize tasks.
Have utmost attention to detail and good planning ability.
Job Title: Health, Safety and Environment (HSE) Officer
Location: Apapa, Lagos
Job Type: Full Time
Purpose of the Job
To further FMN PLC’s commitment to improving Health, Safety, and Environment (HSE) performance by facilitating adherence to health safety and environment objectives and compliance with local regulatory requirements, to prevent injury and maintain a safe working environment.
The Job
Design, implement and communicate HSE management system to meet OHSAS ISO 45001: 2018 requirement and ISO 14001:2015 requirements.
Prioritize and provide advice in a timely manner on OHSAS 18001 standards.
Develop programs and plans to achieve OHS objectives.
Develop, implement, execute management strategies to prevent workplace injuries, and environmental incidences and achieve the annual target set by management for HSE performance.
Supervise the plant’s Health, Safety, and Environment program and Facilitate internal audits of the safety management systems.
Promote HSE practice to ensure staff compliance with health, environmental, and safety rules and regulations.
Review all safety rules on a regular basis and, where necessary, recommend suitable changes.
Qualifications
B.Sc./ HND in Engineering, Environmental Sciences or related course.
Occupational Health & Safety qualification (HSE level 3) is an added advantage.
NEBOSH Certificate, Membership of the Institute of Safety Professionals of Nigeria ISPON will be a plus.
Experience:
3 years of cognate experience in FMCG.
The Person Must:
Have an excellent verbal and written communication skill.
Be able to pay attention to details.
Have strong analytical skills
Possess the ability to adapt to changing situations and prioritize tasks.
Konga is a leading player in the Nigerian e-commerce space, with over a thousand (1000) employees across the country, over 35 offline retail stores and many growing business subsidiaries such as KongaPay, Konga Travels and Tours, Konga Express, Konga Health, Konga Food, etc.
We are recruiting to fill the following positions below:
1.) Sales Lead (Shop Manager) 2.) Production / Market Place Operations Officer 3.) Direct Sales Agent (x2) 4.) Category Manager
See job details and how to apply below.
1.) Sales Lead (Shop Manager)
Job Title: Sales Lead (Shop Manager)
Location: Lagos
Employment Type: Full-time
Department / Division Unit: Konga Retail
Reports to The Store Manager
Hours of work 8 am – 6 pm
Job Objectives / A Brief Overview of the Role
The Shop Manager will monitor sales metrics and manage the entire sales administration process.
They will collaborate with various professionals, so it’s essential that they have excellent communication skills and feel comfortable working in a team environment.
They should also be able to lead and motivate the sales team to achieve specific goals.
Manage the floor sales representatives and other members of the team
Set and track sales targets for your team
Suggest and implement improvements in the sales administration process
Report on sales metrics and suggest improvements
Prepare monthly, quarterly, and annual sales forecasts
Use customer feedback to generate ideas about new development or products
Research and discover methods to increase customer engagement and sales output.
Ensure sales, finance, and legal policies and procedures are met
Build an open-communication environment for your team
Liaise with your Line Manager and Retail Operation Team to ensure consistency and increase sales
Key Performance Indicators
Near zero incidence of customer complaint/adverse.
Near zero incidence of untimely response to an escalation
Near zero incidence of untimely order delivery
Knowledge and Experience
Knowledge:
Degree in Sales, Business Administration, or a certificate in a relevant field
Proven work experience as an Inside sales manager
Hands-on experience with CRM software and MS Excel
In-depth understanding of the sales administration process
Excellent interpersonal and team management skills
Strong analytical and organizational skills
Numerical abilities and problem-solving attitude.
Qualifications
Essential:
Strong interpersonal and communication skills,
A Degree in Business or related fields
Microsoft package proficiency.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their CV to: careers@konga.com using the Job Title as the subject of the mail.
2.) Production / Market Place Operations Officer
Job Title: Production / Market Place Operations Officer
Location: Lagos
Employment Type: Full-time
Reports to: Manager, Production & MarketPlace Operations
Hours of Work: 8:00 am – 5:00 pm
A Brief Overview of the Role
Products: QC of products listed. Manage all products on the site
Constantly having processes that will checkmate problems around product creation & management.
Key Duties
Managing and maintaining accurate content for existing products and push new product updates including product copy and images to Konga.com on a regular basis.
Assisting in the resolution of Konga mails in a timely matter by investigating and troubleshooting for product descriptions, dimensions and packaging.
Managing the items listed by Merchants on Seller listing platform.
Creating new categories and managing the existing category tree.
Managing the existing categories on the Konga.com’s Navigation Bar.
Managing the site products.
Providing insights using product data available
Ensuring the verification of High End Brands listed by Merchants on Seller HQ
Ensuring that products have all required attributes to enhance sale.
Relationship Building:
Name the regular contacts and relationships this position will develop which have impact on the performance of this position
Relationship – External / Internal:
Customer – External
Merchant – External
Line Manager – Internal
Colleagues / Operations Team – Internal
Qualifications
HND / B.Sc in any field.
Experience:
A minimum of 1 year related working experience
Experienced user of Microsoft Office packages (word, excel)
Great attitude and strong work ethic.
Excellent written and oral communication skills
Has knowledge/has worked within an e-commerce business
Computer, Internet and mobile proficiency
Ability to work with minimal supervision; organized and able to handle multiple tasks / rojects simultaneously
Comfortable working in a fast-paced, deadline-oriented environment.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their CV to: careers@konga.com using the Job Title as the subject of the mail.
3.) Direct Sales Agent (x2)
Job Title: Direct Sales Agent
Locations: Lagos and Owerri, Imo
Employment Type: Full-time
Job Objectives / A Brief Overview of the Role
DSA are responsible for communicating the benefits of the company’s products to drive sales.
The World Bank Group – Established in 1944, the WBG is one of the world’s largest sources of funding and knowledge for development solutions. In fiscal year 2018, the WBG committed $67 billion in loans, grants, equity investments and guarantees to its members and private businesses, of which $24 billion was concessional finance to its poorest members. It is governed by 188-member countries and delivers services out of 120 offices with nearly 15,000 staff located globally.
We are recruiting to fill the following positions below:
Job ID: req26900 Location: Abuja
Grade: GF
Duration: 4 years 0 months
Sector: Private Sector Development
Scope of Work
This recruitment is for a Financial Sector Specialist based in Abuja, Nigeria with a reporting line to the Regional FCI Practice Manager (EAWF2).
The focus of the role is on buttressing financial stability and integrity within Nigeria’s financial systems with potential responsibilities in the broader financial sector work program and elsewhere in the West Africa unit sub-region.
Amongst other tasks, the selected candidate will be expected to:
Monitor and identify potential sources of systemic risk in the Nigerian financial system, with a focus on the banking and securities market. This requires both qualitative and quantitative systemic risk monitoring, in particular quantitative analysis leveraging large, granular proprietary datasets and harnessing market intelligence. It also entails the tracking and analysis of banking regulations issued by CBN from time to time. These analyses feeds into policy discussions at the highest levels and is a core component of the World Bank’s semi-annual Nigeria Development Update.
Undertake regular review of the financial safety net and crisis management frameworks in the country to identify changes that may be needed as the sources of risks evolve and in adapting best practices and standards that may be issued by international standard setting bodies, drawing on the expertise of FCI’s global teams, as necessary.
Provide technical support in rectifying existing Anti-Money Laundering/Terrorist Financing (AML/CFT) deficiencies in the country.
Support quality implementation of ongoing FCI lending operations, analytical and advisory services work.
Work closely with FCI’s focal point for financial sector development, program leaders/country economists and the country management unit (CMU) to ensure the integration of relevant financial stability and integrity issues in country strategies such as Systemic Country Diagnostic, Country Partnership Framework, Country Private Sector Diagnostic.
Produce technical notes, briefings, presentations, etc. as requested by management.
Selection Criteria
Master’s Degree in the areas of Finance, Business, Management, Economics, or related discipline. Central Bank experience is an added advantage.
At least 5 years of relevant professional experience with a focus on macroprudential policies, financial stability, systemic risk assessment and financial regulation and supervision.
Knowledge and experience of policy and regulatory reforms related to financial sector development in emerging markets.
Strong understanding of stakeholders in the financial sector landscape in Nigeria across policymakers, regulators, market participants, and users.
Strong skills in conducting policy analysis, identifying policy reforms, and implementing policy actions across financial stability and integrity.
Solution-oriented approach focusing on problem-solving and achieving results.
Ability to operate effectively in a matrix management environment, both as a team leader and team member.
Ability to deal sensitively in multi-cultural environments and build effective working
Job ID: req26901 Location: Abuja
Grade: GF
Duration: 4 years 0 months
Sector: Private Sector Development
Scope Work
This recruitment is for a Private Sector Specialist based in Abuja, Nigeria with a reporting line to the Regional FCI Practice Manager (EAWF2).
Amongst other tasks, the selected candidate will be expected to:
Support the FCI dialogue in country with a focus on private sector development: Support the policy dialogue with counterparts on issues relating to private sector development, particularly focusing on creating opportunities for investments supporting economic transformation and employment.
Serve, when needed, as team member or co-TTL/TTL (Task Team Leader) for lending operations, advisory, and analytical work, and contribute to the delivery and quality of financing and knowledge engagements for Nigeria, provide inputs to other Global Practices on private sector related issues.
Analytical & Advisory work: Support the development and implementation of high-quality analytical and advisory work. Lead/support policy dissemination events with policy makers, stakeholders, and private sector.
Support the dialogue with the country management unit (CMU) and with the region: Work closely with FCI’s focal point for private sector development, program leaders/country economists and the CMU to prepare inputs for briefings and strategic documents such as CPFs, SCDs and CPSDs.
Work collaboratively with global teams, the International Finance Corporation (IFC) and other GPs to develop a comprehensive private sector development agenda to support private investment in Nigeria at the Federal and at the State level.
Produce technical notes, briefings, presentations, etc. on private sector development, competitiveness/entrepreneurship, and innovation; Investment climate reforms as requested by management.
Relationship management: cultivate strategic relationships with government counterparts and other key stakeholders.
Development Partner Collaboration: Support the partnership with the development partner community and facilitate/participate in formal and informal meetings with key development partners, civil society, private sector representatives, and other stakeholders.
Selection Criteria
Master’s Degree or PhD in Economics, Business, International Relations, Finance, or similar.
At least 5 years of relevant professional experience since completing university degree (i.e., Master’s).
Strong experience in private sector development, particularly focused on productivity, growth, investment climate reforms, innovation and entrepreneurship, small and medium enterprise development, trade and competition policies, for private investment, domestic and foreign, export promotion, and value chain development.
Experience and understanding of Nigeria’s private sector issues.
Knowledge and experience of policy and regulatory reforms related to private sector development in emerging markets.
Strong understanding of stakeholders in the private sector landscape in Nigeria across policymakers, regulators, market participants.
Strong skills in conducting policy analysis, identifying policy reforms, and implementing policy actions on private sector development.
Solution-oriented approach focusing on problem-solving and achieving results.
Ability to operate effectively in a matrix management environment, both as a team leader and team member.
Ability to deal sensitively in multi-cultural environments and build effective working
MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
We are recruiting to fill the following positions below:
1.) Senior Manager – Digital Marketing 2.) Senior Architect – Billing, Charging and VAS 3.) Manager – Master Brand 4.) Account Partner – Public Sector.Enterprise Business 5.) Manager – EB Sales Large and Medium Enterprise SouthSouth, Enterprise Business 6.) Partner – Client Success LE and Public LSW, Enterprise Business 7.) Manager – Project, Network 8.) Officer – Outbound and Support Desk, Customer Services 9.) Analyst – CVM Operations, Marketing 10.) Manager – CRM, Bayobab 11.) Analyst – Service Integration, Customer Relations
See job details and how to apply below.
1.) Senior Manager – Digital Marketing
Job Title: Senior Manager – Digital Marketing
Job Identification: 3931 Location: Ikoyi,Lagos
Mission
To drive MTN’s Digital strategy and execution across all digital channels and touchpoints. This includes but is not limited to digital media, digital advertising, content strategy, corporate identity and advertising, social media, and Group digital properties.
To conceptualize, execute and manage all digital media communication campaigns for the MTN Brand, in line with the overall marketing strategy and other divisional initiatives.
Implement a robust digital marketing acquisition vision and optimize all digital platforms’ financial and operational performance by inspiring a team of onsite, Social Media, Content, Paid media/SEO and Analytics/ CRO leads.
Description
Develop MTN’s Digital strategy and execution across all digital channels and touchpoints. This includes but is not limited to digital media, digital advertising, content strategy, corporate identity and advertising, social media, and all MTN Group digital properties.
Conceptualize and execute all digital media communication campaigns for the MTN Brand, in line with the overall marketing strategy and other divisional initiatives.
Drive customer acquisition, leads, and revenue generation across designated digital channels /platforms
Lead the development of content strategy and innovative social media engagement initiatives to drive brand differentiation and affinity
Use of data analytics for campaign optimization, tracking, and predictive learnings for future proposition development and social engagements
Proficiency in the use of Martech and Digital Marketing tools like Google Analytics, Mix Panel, Apps flyer, Metabase, Data studio, MailChimp for real-time performance tracking, revenue generation, and the development of competitive strategies
Ensure adherence to legal, compliance, and communication policies to forestall breaches and reputational backlash on the MTN brand
Lead the maintenance, management and performance of the MTN website www.mtn.ng and all associated websites
Improve the design, usability, content, and conversion points of the company’s website to meet relevant KPIs
Lead and manage in-house creative development to ensure faster route-to-market
Monitor projects and ensure they are delivered to budget and on time
Define new digital products and requirements based on the technological roadmap & business strategy of MTN Nigeria working with key business stakeholders
Analyze and interpret user journey stats in order to improve customer experience
Lead team to prioritize and sign off on all projects based on strategic importance; resource availability etc.
Determine and track man-hour requirements
Work closely with Information systems on website functionality and proper change request processes
Monitor and evaluate relevant media agencies to deliver on strategy, creativity, and output.
Lead the digital marketing team in establishing a strong cross-departmental relationship with other Lines of Businesses (LOBs), Legal, etc.
Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.
Education
First Degree in Marketing, Social Sciences etc.
A master’s Degree or post-graduate diploma in Marketing, Digital Marketing, Business Administration or a related discipline
APCON Certification
Relevant certification in Digital Marketing
Fluent in English
Experience:
Experience: 9 – 17 years’ experience which includes:
8+ years of experience in Marketing, Digital marketing, APCON certification
4+ years experience in a leadership role driving large-scale digital media strategy
Experience in managing agency relationships and in, planning and buying display media, building campaigns, implementing bidding strategies
Expert knowledge of Digital analytics, Funnel optimization, lead generation, customer acquisition and revenue generation on digital platforms
Proficiency in campaign development, A/B testing, media buying and channeling, UX, SEO & campaign optimization
Proficiency in the use of Digital Marketing tools like, Google analytics, Mix Panel, Apps flyer, Metabase, Data studio, MailChimp etc.
Campaigns and deriving customer insights a major plus
Exceptional troubleshooting skills and should thrive in high expectation scenarios with many stakeholders
Exceptional communicator who inspires the team and can engage C-level audience on relevant topics in a time-efficient manner
Strong communication and writing skills
Interpersonal skills
Strategic Marketing Management Skills
Project Management Skills.
Application Closing Date
22nd March, 2024; 10:59 PM
Job Title: Senior Architect – Billing, Charging and VAS
Job Identification: 3607 Location: Ikoyi,Lagos
Mission
Create an architecture vision and blueprint for Business Support Systems (BSS) and Value-Added Services (VAS) across the technology value chain and ensure alignment with MTN group standards and framework covering OSS and BSS system deployment and integration and associated applications and infrastructure across the value chain.
Responsible for the overall design of the application and mapping client business requirements to systems and technical requirements; ensuring sound architectural principles are consistently enforced; ensuring development standards are in place and adhered to; preparing architecture documents, artifacts, and presentations; and responsible for developing system architecture, roadmaps, scopes, and defining key capabilities and other non-functional requirements.
Description
Evaluate developments in architecture in the local and international business environment and recommend value-adding improvements to MTNN’s VAS architecture roadmap.
Leads the improvement in the utilization of current Enterprise VAS “Portfolio” capabilities
Lead the coordination of the evolution of existing BSS and VAS platforms to support enterprise strategy, avoid platform/capabilities duplication, and ensure optimal asset utilization (hence, avoid asset wastage).
Provide strategic context for system evolution in response to the constantly changing business environment.
Develop a change strategy with respect to BSS and VAS systems.
Defines standards and guidelines for systems/solutions procurement or deployment for BSS and VAS/IN platforms.
Defines value chain, and enterprise capabilities as it relates to BSS and VAS/IN platforms/applications & services.
Determines overall modeling standards, guidelines, best practices, modeling techniques (TOGAF 9), and other industry frameworks.
Ensures architectural validity (completeness) and compliance with the MTN Group Enterprise Architecture Framework and Principles.
Develops and documents appropriate architecture activities, reports, etc. per functional area.
Define BSS and VAS/IN applications architecture and design.
Design the architectural landscape to accomplish cross-system objectives and advantageous trade-offs across the ecosystem.
Ensure the alignment of enterprise architecture with the business strategy throughout the cycle of innovation, planning, and delivery.
Develop the architecture (current state, transition state, and future state) considering the logical grouping of activities.
Document the concept models and describe the interfaces and functions of the architectural elements.
Develop solution sets and case studies as a body of knowledge and reference point for reuse and fast delivery.
Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Education
First Degree in Computer Science, Engineering, or its equivalent
Possession of a postgraduate degree in related disciplines such as IT or engineering will be an advantage.
Fluent in English
Experience:
6 -13 years’ experience, which includes:
A minimum of 3 years’ experience in an area of specialization, with experience in supervising or managing others
Experience working in a medium- to large organization
Experience in Enterprise Architecture (Business, Applications, VAS/IN)
Experience in integrating applications and technology in a complex environment.
Practicable Telco 2.0 experience
Experience in Service Delivery Platforms, BSS, and VAS/IN Implementation and Solution Delivery
In-depth experience in architecture governance and standards, business capability and value chain analysis, and application portfolio management (APM)
Good experience in IT architecture and underlying frameworks such as TOGAF and SOA, including the development and ensuring adherence to architecture principles and standards
Possess the experience of translating business requirements into systems, scope, solutions, and architecture definitions.
Good working knowledge of eTOM, TOGAF, Value Added services applications, prepaid management systems, Customer Management & Billing, Service Delivery platforms, and SOA.
Good working knowledge of NPV, IRR, ROI, and TCO
Deep knowledge of service delivery platforms or telco service development, particularly mobile data, and converged services
Deep knowledge of industry standards and trends related to service delivery platforms, value-added services, and intelligent network systems
Good knowledge of Agile delivery methodologies
Application Closing Date
26th March, 2024; 10:59 PM
Job Identification: 3094 Location: Ikoyi, Lagos
Job Schedule: Full time
Division: Marketing
Job Category: MTN Level 3
Reports To: Senior Manager Brand Management
Description
Develop and execute campaigns that drive brand preference and product adoption for MTN’s VAS/MFS and promotions.
Manage the strategic framework for the development of VAS, MFS, and Promotional campaigns.
Develop rollout plans and a route-to-market strategy for all promotional campaigns.
Develop, execute, and manage brand equity and affinity-growing projects that deliver on volume and value, working with VAS and Proposition managers.
Conceptualize consumer acquisition and usage increment promotions in conjunction with VAS managers to drive revenue and brand affinity.
Leverage MTNF initiatives to enhance brand equity (develop a cause marketing advertising campaign with Corporate Services) through digital-related activities.
Provide Brand support to other functions like HR, Network Group, IS, and CR.
Supervise and manage all relevant advertising agencies.
Manage the production of advertising creative materials, e.g., Outdoor, TV, press, and radio.
To develop communication messages that will position MTN as the network of choice in the minds of individual customers and business entities, thereby achieving mental leadership in the adoption of products, services, and solutions.
Strategic Management of all VAS proposition initiatives, National consumer promotions, and MFS initiatives to stimulate adoption amongst customers and business communities.
Ensure prominent visibility of VAS promotions and MFS campaigns across the country, using both traditional and digital mediums of advertising.
Manage the documentation and coordination of the creative agency. Documentation will include, but not be limited to, raising contracts, processing payments, resolving any issues, etc.
Ensure compliance with the MTN brand CI rules across all branding materials, including POS materials, merchandising materials, etc.
Ensure VAS, MFS, and National Consumer promotion campaigns are deployed effectively to deliver set business objectives to the brand.
Formulating marketing communication strategies that contribute to effective brand building and product or service adoption
Coordinate all Advertising and communication deployment for VAS, MFS, and promotions.
Monitor key market indices as they affect brand preference, affinity, equity, revenue, and market share.
Requirements
Educational Qualification:
Tertiary qualification in Marketing, Economics, or any other Social Science
An MBA will be an additional advantage
A professional qualification from CIM or any other marketing related professional body
Member of NIM (Nigerian Institute of Marketing)
Fluent in English
Experience:
6–13 years’ experience, which includes:
Minimum of 3 years’ experience in an area of specialization, with experience in supervising or managing others
Experience working in a medium- to large organization
Experience in brand management in a marketing department or advertising
Experience in Brand strategy, Positioning, and Communication strategy with broad knowledge of brand management
Excellent Marketing communication skills, especially in the development of communication messages.
Experience in stakeholder management and engagement
Experience in the FMCG or telecommunications markets
Eligible Females and People with Disabilities are encouraged to apply.
MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.
4.) Account Partner – Public Sector.Enterprise Business
Job Title: Account Partner – Public Sector.Enterprise Business NG
Job Identification: 4148 Location: Maitama, Abuja
Job Schedule: Full time
Job Category: MTN Level 2
Requirements
Interested candidates should possess a Bachelor’s Degree
Eligible Females and People with Disabilities are encouraged to apply.
MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.
5.) Manager – EB Sales Large and Medium Enterprise SouthSouth, Enterprise Business
Job Title: Manager – EB Sales Large and Medium Enterprise SouthSouth, Enterprise Business
Job Identification: 4147 Location: Rivers
Job Schedule: Full time
Division: Enterprise Business
Job Category: MTN Level 3
Reports To: Senior Manager – Enterprise Business Sales East
Mission
To develop and drive the Regional Enterprise Business to include SME, corporate, and public sector sales strategies in the regions to ensure return on investment, profitability, and customer satisfaction.
Description
Implement standard sales strategies developed by EB Senior Manager Regional Sales, ensuring that they are tailored to the needs of the region or sales campaign.
Review market and internal conditions, develop a sales strategy that grows MTN Business revenue streams, exceeds individual targets and objectives, and assists the department in planning and developing budgets for the upcoming year.
Integrate quality management procedures into all business processes within the regional sales function and their effective deployment on a day-to-day basis.
Ensure cost-effective management and sales campaigns for all Enterprise Business accounts in the regions in the following areas:
Key Performance Indicators (KPI) and Objective Setting
Target allocation and assignment
Account assignment
Account management
Contact and sales campaign strategy
Account Development Plans (ADP)
Customer satisfaction
Coaching of Account Partners
Effective resource allocation for regional coverage
Use appropriate performance metrics and Customer Relationship Management (CRM) to routinely monitor progress against targets, taking appropriate managerial action to ensure all sales targets and KPI’s are met or exceeded.
Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Requirements
Educational Qualification:
First Degree in any related discipline
A master’s degree in business administration will be an added advantage.
Fluent in English
Experience:
6–13 years’ experience, which includes:
A minimum of 3 years’ experience in an area of specialization, with experience in supervising or managing others
Experience working in a medium- to large-sized organization.
Experience in the enterprise market and sales management in the telecommunications industry
Experience in developing key accounts as well as sourcing new business opportunities.
Knowledge of the functions and operations of the telecommunications industry.
Eligible Females and People with Disabilities are encouraged to apply.
MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.
6.) Partner – Client Success LE and Public LSW, Enterprise Business
Job Title: Partner – Client Success LE and Public LSW, Enterprise Business
Job Identification: 4126 Location: Victoria Island, Lagos
Job Schedule: Full time
Division: Fixed Broadband
Job Category: MTN Level 2
Reports To: Manager – Customer Management Broadband LSW
Mission
Identify and assess customer needs to achieve customer satisfaction.
Provide a higher level of quality customer support to all Fixed Broadband (FBB) customers.
Effective use of customer management systems and practices.
Description
Analysis of customer requests for prompt resolution
Ensure end-to-end account management for broadband customers.
Review new and existing customer service contracts to identify and escalate clauses with a negative impact on customer support and relationship management.
Implement new initiatives to simplify customers’ journeys across all digital channels and regularly review FAQs to address customers’ needs.
Pro-active analysis of all support systems (charging, CLM, DCLM, etc.) as well as broadband products with a view to identifying customer pain points and resolving issues before escalation
Liaise with support teams (within and outside Fixed Broadband) to resolve any customer-identified issue.
Achieve at least an 80% score in FBB NPS internal surveys.
Work with product, UAT, and support teams to validate new products, new systems, and upgrades.
Ensure resolution of all service provisioning and sales support PPPs items.
Ensure end-to-end account management for broadband customers.
Educating customers about available broadband plans, features, and promotions and assisting them in selecting the most suitable options based on their needs.
Requirements
Educational Qualifications:
A First Degree or equivalent in Social Science, Business Management Accountancy, or a related discipline Course
Fluent in English
Experience:
3–7 years’ experience in an area of specialization, with experience working with others
Experience working in a multinational organization.
Experience in a customer service role in the telecommunications industry.
Practical experience in the use of CRM software, helpdesk software, Salesforce software, and customer management tools.
Advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word
Professional certification in customer service and relationships will be an added advantage.
Eligible Females and People with Disabilities are encouraged to apply.
MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.
7.) Manager – Project, Network
Job Title: Manager – Project, Network
Job Identification: 4121 Location: Ikoyi, Lagos
Job Schedule: Full time
Division: Network
Job Category: MTN Level 2
Reports To: Senior Manager – Radio Access Implementation
Mission
Manage Radio Access Radio Projects.
Description
Compile, approve and manage assigned budget for the project, ensuring projects are completed on time within budget and to specifications.
Work with stakeholders and the project team to develop cost effective and value-adding solutions on each project.
Plan resources for assigned projects, defining responsibilities and scope of work for each team member.
Conduct a post-implementation review and documentation and follow up on outstanding items.
Manage documentation process, ensuring completeness and easy referral to project documents.
Compile risk and issue matrices, assisting with analysis process, and resolve issues escalated by internal customers.
Ensure timely collation and alignment of reports with the Project Support office on all special Radio projects for Business reporting
Manage the requirement gathering for the end-to-end deployment of all Special-Radio-Requests to ensure quality delivery.
Requirements
Educational Qualifications:
First Degree in Elect/Elect, Computer Sc./Engineering or Project Management
Formal Project Management certification or training would be an advantage.
Fluent in English
Experience:
6 – 13 years’ experience, which includes:
Experience working in a medium organization.
Experience in a Radio and Microwave Projects delivery
Experience in operations or planning background in Telecommunications.
Eligible Females and People with Disabilities are encouraged to apply.
MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.
8.) Officer – Outbound and Support Desk, Customer Services
Job Title: Officer – Outbound and Support Desk, Customer Services
Job Identification: 4082 Location: Ikoyi, Lagos
Job Schedule: Full time
Division: Customer Relations
Job Category: MTN Level 2
Reports To: Manager, Outbound & Support Desk
Mission
Contribute to the sustenance of the MTN brand by providing high quality customer care to all MTN’s customers through assigned media within designated location.
Description
Anticipate and identify customers’ needs and dissatisfaction for proactive customer engagement.
Actively engage in cross selling/up selling to increase the net present value of customer.
Participate in and execute actions that affect the NPS of customers in the churn bucket.
Resolve complex issues that have results in a customer disconnection through negotiation while working within MTN policies and procedures.
Liaise with the relevant teams on SIM Swap and SIM Registration Eyeballing for accurate Reporting in a timely manner using the enterprise PowerBI platform.
Carry out data analytics, cost modelling and predictive projections of related business records on eyeballing
Build relationships with customers to overcome churn and increase retention.
Identify process, procedure and workflow improvements and to assist in their implementation.
Identify gaps through Voice of Customer and engage the relevant support team in ensuring closure and service improvement.
Collect, organize and analyze data to assist in the decision-making of the Consumer Operations Support department along with other operational departments of the business.
Carry out Segmentation and analysis of nursery customer base to gain insights on potential implications on retention and acquisition.
Convert at risk customers to promoters and ensure good NPS.
Ensure growth in the net value of assigned customers across multiple segments
Ensure revenue retention through life cycle management of an assigned portfolio of commercial accounts.
Collaborate with external stakeholders in relation to SIM Reg and Mobile Number portability activities.
Provide regular status and updates on all retention marketing programs/campaigns and present business cases, program strategy and results to executive leadership team on a regular basis.
Requirements
Educational Qualification:
First Degree in any relevant discipline
Fluent in English
Experience:
3 – 7 years’ experience including:
Experience working in a medium-sized organization
Experience in a call center (Prepaid/Postpaid) environment (Customer Care Representative (Retention & Churn)
Eligible Females and People with Disabilities are encouraged to apply.
MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.
9.) Analyst – CVM Operations, Marketing
Job Title: Analyst – CVM Operations, Marketing
Job Identification: 4054 Location: Ikoyi, Lagos
Job Schedule: Full time
Division: Marketing
Job Category: MTN Level 2
Reports To: Manager, CVM Operations
Mission
Identifies, develops, and maintains the suite of technological tools, through which all customer contacts are initiated and managed, required for the successful execution of CVM strategy.
End to End Campaign operation from definition, configuration, testing, and managing the delivery of customer life cycle programs and activities developed by the CVM team and segment owners; project management support; and customer support for new campaigns and promotions
Manage the relationship with and define the CVM activities, customer experience, and processes that are executed through different channels to ensure that all CVM governance processes and principles are implemented and strictly adhered to.
Description
Collect, analyze, interpret, and summarize data in preparation for the generation of campaign implementation reports and provide intelligence that supports decision-making.
Utilize specified models to analyze and interpret research data, as appropriate to the individual position.
Extract qualifying data, based on defined campaigns and according to the approved campaign road map.
Provide support to campaign analytics and commercial teams as required.
Contribute and participate in campaign idea generation meetings and cross-functional Customer Lifecycle Management meetings as required.
Ensure that all channels and the Campaign Management System are properly managed and utilized for CVM campaign communication.
Implement simple, efficient, and quick to launch CVM campaigns and promotions through advanced knowledge of the Intelligent Network and VAS network platforms.
Project manage CVM campaign development to ensure they are launched within specified timelines.
Design, facilitate, and conduct customer surveys and produce value-adding reports for informed decision-making.
Requirements
Educational Qualifications:
First Degree in Mathematics, Computer Science, Engineering or other related Marketing or Social Science discipline
Fluent in English
Experience:
3–7 years’ experience, which includes:
Campaign Development
Product Development
Project Management experience
Excellent working knowledge of data mining and analysis using SQL, problem solving, reporting, and presentation
A good understanding of data manipulation and interrogation techniques
An overview of the features and inter-workings of charging systems
Eligible Females and People with Disabilities are encouraged to apply.
MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.
10.) Manager – CRM, Bayobab
Job Title: Manager – CRM, Bayobab
Job Identification: 4012 Location: Nigeria
Job Schedule: Full time
Job Category: MTN Level 3
Mission / Core Purpose of the Job
The CRM Manager will form a part of a highly skilled group of commercial, technical and management experts who are responsible for wholesaling and leveraging Bayobab global fixed / mobile connectivity infrastructure, within the MTN Group and developing the external business for 3rd party carrier providers.
The role will overview the CRM Management needs of Bayobab. The Manager will cater to internal customers (MTN Group OpCos) and external customers (3rd parties, e.g. global carriers, ISPs, MNOs and digital players) when it comes to the fulfilment of orders.
The role will develop and define initiatives to assist in strategic positioning of connectivity services to maximise revenues from MTN Group’s fixed / mobile network capacity and connectivity, as well as other assets (e.g. satellite).
The Manager will lead Bayobab CRM platform, the main tool for the following teams: sales, pre-sales, commercial, provisioning. Legal & Finance teams also support the sales activities.
Key Performance Areas
Core, essential responsibilities / outputs of the position (KPA’s)
The Manager: CRM and Digital will be accountable for the following:
Assist the Sales Teams to drive the global wholesale business to capture incremental revenue both internally (from OpCos) and externally (from 3rd party customers)
Manage the customer relationship throughout the sales lifecycle while adhering to the wholesale strategic guidelines to sell fixed infrastructure for global 3rd party customers, such as digital players and global carriers
Ensure on-time implementation and delivery of systems around the CRM platform and customer corridor (call-to-cash processes)
Measure full customer satisfaction over the wholesale sales/delivery process
Tailor and customize the pipeline tool/CRM to effectively manage and report on opportunities from inception to delivery and implementation
Responsible for CRM plan & road map
Develop a connected internal data source to provide a user-friendly reporting system with visual reporting and can present activities in progress
Enrich internal data with external data sources
Ensure digital tools are flexible, future-proof and developed based on the Bayobab operating model and processes
Simplify, improve and reduce time to market (cash-to-call)
Ensure automation with external parties (when necessary)
Act as CRM Evangelist within Bayobab (with ambassadors) to engage colleagues with CRM best practices (e.g. capturing all customer interactions)
Work on business cases for both internal and external sales forecasts to assist in forecasting revenues and demand for Bayobab services
Grow product demand via innovative combination of GTM strategies, pricing, financing and services
Manage performance of the wholesale activities and provide it as input to consolidated reports
Job Requirements (Education, Experience and Competencies)
Educational Qualification:
Minimum 4 Year Academic Degree in (Business Administration, Commerce or Marketing/Engineering)
English, French and Arabic (as advantage)
Experience:
3+ years’ experience in CRM combing strong business and digital solution skills within the telecommunication space, preferably in the wholesale/ enterprise / and carrier environment
Salesforce and/or Siebel projects implementation is essential
Project Management & Agile Scrum skills
Fixed connectivity and submarine cable business experience (desired)
Competencies:
Understanding of the fixed connectivity infrastructure wholesale landscape with a focus on emerging markets
Good understanding of internal processes to manage fulfilment of orders effectively
Strong networking skills to build Bayobab professional relationships
Effective oral and written communication skills
Strong analytical, organisational and planning skills to execute commercial reports
Eligible Females and People with Disabilities are encouraged to apply.
MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.
11.) Analyst – Service Integration, Customer Relations
Job Title: Analyst – Service Integration, Customer Relations
Job Identification: 3992 Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 2
Division: Customer Relations
Reports To: Manager Service Integration & Special Projects
Description
Provide data and analysis to support the business planning process by management.
Ensure generation of relevant report (daily, weekly and monthly across all retail channels for management decision making purposes.
Audit and review of data to ensure data integrity and adherence to data governance policies.
Provide intelligence to support business planning
Establish logistics of delivery schedules, monitor/supervise progress and contact clients, vendors and suppliers to resolve problems
Maintain brand alignment in rendering sales and services in service center environment.
Collaborate with relevant departments’ e.g. Marketing in deploying promos.
Analyze and report customer impacting trends, including Competitive Intelligence to guide management decisions
Co-ordinate document vetting activities and ensure the completeness and accuracy of all documents and information.
Develop key account management tactics in line with the organization’s value proposition.
Participate in developing and improving project management capability, standards, methods, processes that will improve performance and efficiency of the unit.
Create, maintain and deliver high quality process documentation and process re-engineering.
Ensure proper design, implementation and availability of technical support for user systems within assigned division/ department.
Co-ordinate activities of Franchise outlets as regards service delivery and ensure optimum stock levels and sales in the outlets.
Provide feedback on consumer usage and perceptions of MTNN product and services for product evaluation & business development.
Oversee technical activities and associated administrative duties in the franchise outlets.
Co-ordinate document vetting activities and ensure the completeness and accuracy of all documents and information.
Develop compelling business case, problem statement and project charter for management consideration and implementation across MTN Walk-in touch points
Analysis and Reporting of Fortnightly regional performance using Power BI tools for management decision making
Analysis and computation of commission due to all franchise outlets pan Nigeria
Analyze and report customer-impacting trends, Including Competitive Intelligence, data mining using customers behavioral and spend patterns
Maintain brand alignment in rendering sales and services in service Centre environment.
Implementation of service initiatives in Franchise Outlets and facilitate prompt and complete dissemination of relevant information to the franchise outlets.
Requirements
Educational Qualification:
First Degree in any relevant discipline
Fluent in English
Experience:
3 – 7 years’ experience which includes:
Experience working in a medium-sized organization
Experience in Change Management
Experience in Business planning and analysis
Experience in Project Management
Proficient use of MS Office Suite – Excel, PowerPoint
Eligible Females and People with Disabilities are encouraged to apply.
MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.
Pulse is Africa’s leading innovative media company, informing and engaging Africa’s young audience – and providing expansive media reach and creative marketing solutions to partners. We run news websites and social channels and marketing and production across Francophone and Anglophone West Africa and East Africa.
Tempkers is a tech-outsourcing and freelance community that takes a human centered design thinking approach to bring employers and skilled workers together.
Lafarge Africa Plc is a member of the LafargeHolcim Group – the biggest building and concrete solutions company in the world. It is a publicly quoted company on the Nigerian Stock Exchange (NSE) and serves Nigeria with a wide range of building and construction solutions designed to meet housing and construction needs from small projects like individual home buildings to major construction and infrastructure projects.
Achieving Health Nigeria Initiative (AHNi) is a non-profit organization that promotes socio-economic development by supporting global health and economic initiatives in Nigeria. AHNi currently has its headquarters in Abuja, Nigeria.
Paga is a licensed financial services company and a leading payments company in Nigeria with a massive transformative purpose – to make it simple for one billion people to access and use money. It was founded on the simple belief that the ubiquity of mobile phones can be leveraged in building an ecosystem that enables people to digitally send and receive money and creating simple financial access for everyone.
Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.
Flour Mills of Nigeria Plc has been a part of the lives of Nigerians at home and abroad. Our global vision is to be a leading foods company in Africa providing high quality and affordable products in the most convenient ways to consumers through world class brands like Golden Penny Flour, Golden Penny Semovita, Goldenvita, Golden Pasta and Golden Noodles. The Company’s flagship brand, Golden Penny, remains one of the best known and the preferred brands amongst bakers, confectioneries and consumers in Nigeria.
Konga is a leading player in the Nigerian e-commerce space, with over a thousand (1000) employees across the country, over 35 offline retail stores and many growing business subsidiaries such as KongaPay, Konga Travels and Tours, Konga Express, Konga Health, Konga Food, etc.
The World Bank Group – Established in 1944, the WBG is one of the world’s largest sources of funding and knowledge for development solutions. In fiscal year 2018, the WBG committed $67 billion in loans, grants, equity investments and guarantees to its members and private businesses, of which $24 billion was concessional finance to its poorest members. It is governed by 188-member countries and delivers services out of 120 offices with nearly 15,000 staff located globally.
MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.