🇳🇬 Job Vacancies @ MTN Nigeria – 9 Positions

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the following positions below:

1.) Analyst - Customer Acquisition and Compliance, Sales and Distribution
2.) Analyst - Customer Acquisition and Compliance, Sales and Distribution
3.) Senior Manager - Value Delivery, Marketing NG
4.) Engineer - Broadband System Planning, Network NG
5.) Officer - Warehouse, Finance
6.) Manager - Operations Integration and Channels, Information Technology
7.) Manager - Customer Support, Commercial
8.) Specialist - Operational Risk, Risk Management
9.) Engineer - Customer Acquisition, Information Technology

Job Title: Analyst - Customer Acquisition and Compliance, Sales and Distribution

Job Identification: 1802
Location: Borno
Job Category: MTN Level 2
Job Schedule: Full time
Division: Sales & Distribution
Reports To: Manager Customer Acquisition

Description

• Collect, analyze and interpret a wide variety of Channel data and develop weekly/monthly reports in preparation for business review meetings.
• Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives.
• Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and providing information enabling channel business decisions to be made.
• Prepare monthly, quarterly and year to date (YTD) measurement reports.
• Provide functional support to Customer Acquisition Manager
• Evaluate performance measured against SIM registration channel objectives   in the following areas:
  • Trade Partner and Sub – Trade Partner  Environments
  • Walk-in-Centers
  • Mobile Lite
  • Connect Stores and Connect Points
  • Other Sim Registration Agents
• Report and analyze SIM Card registration, SIMS availability/Supply and Distribution, Activations, Customer Retention/Churn trends and activity plans.
• Maintain Customer Acquisition Channel members’ database (SIM Registration Point and End Users Details).
• Establish and maintain contact with external intelligence both locally and internationally, and verify the authenticity of the information received
• Analyze relevant best practices and provide recommendations to Customer Acquisition Manager.

Educational Qualification

• First Degree in Economics, Business Administration, Accounting or any related discipline
• Fluent in English

Experience:

• 3-7 years’ work experience comprising:
• Experience working in a medium-sized organization:
• Project  planning  and reporting, sales/marketing or related function
• Experience using Data Mining Tools
• Telecoms experience would be an added advantage

Application Closing Date
22nd December, 2022; 23:59

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Analyst - Customer Acquisition and Compliance, Sales and Distribution

Job Identification: 1801
Location: Sokoto
Job Category: MTN Level 2
Job Schedule: Full time
Division: Sales & Distribution
Reports To: Manager Customer Acquisition

Description

• Collect, analyze and interpret a wide variety of Channel data and develop weekly/monthly reports in preparation for business review meetings.
• Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives.
• Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and providing information enabling channel business decisions to be made.
• Prepare monthly, quarterly and year to date (YTD) measurement reports.
• Provide functional support to Customer Acquisition Manager
• Evaluate performance measured against SIM registration channel objectives   in the following areas:
  • Trade Partner and Sub – Trade Partner  Environments
  • Walk-in-Centers
  • Mobile Lite
  • Connect Stores and Connect Points
  • Other Sim Registration Agents
• Report and analyze SIM Card registration, SIMS availability/Supply and Distribution, Activations, Customer Retention/Churn trends and activity plans.
• Maintain Customer Acquisition Channel members’ database (SIM Registration Point and End Users Details).
• Establish and maintain contact with external intelligence both locally and internationally, and verify the authenticity of the information received
• Analyze relevant best practices and provide recommendations to Customer Acquisition Manager.

Educational Qualification

• First Degree in Economics, Business Administration, Accounting or any related discipline
• Fluent in English

Experience:

• 3-7 years’ work experience comprising:
  • Experience working in a medium-sized organization:
  • Project  planning  and reporting, sales/marketing or related function
  • Experience using Data Mining Tools
  • Telecoms experience would be an added advantage

Application Closing Date
22nd December, 2022; 23:59

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Engineer - Broadband System Planning, Network NG

Job Identification: 1799
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 2

Qualification

• Candidates should possess a Bachelor's Degree

Application Closing Date
22nd December, 2022; 23:59

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Officer - Warehouse, Finance

Job Identification: 1797
Location: Ikoyi, Lagos
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Manager - Logistics and Warehouse Lagos and South West
Division: Finance

Description

• Move physical stocks within warehouse i.e. from receiving to bulk to fulfilment to staging/dispatch and storage of materials and updating the records in oracle
• Maintain storage area by organizing floor space; adhering to storage design principles; recommending improvements
• Observe health and safety regulations; maintain warehouse in a clean, safe and orderly condition
• Ensure materials are handled in appropriate manner in the warehouse
• Kitting and packaging of the materials for fulfilment of the sales order
• Creation of work order for the repair of materials
• Perform inventory count (physical and cycle count) based on the instructions from Supervisor and be accountable for the count result
• Maintain hygiene in the warehouse
• Prepare documents required for the movement of stocks within warehouse
• Coordinate with the logistics department for transportation of goods
• Participate and provide inputs in ad-hoc meetings
• Prepare monthly/quarterly/yearly reports with respect to warehouse transactions and submit to the relevant authority
• Resolve operational issues
• Escalate issues and requests as required
• Act as a first point of contact for Inventory and Warehouse related information/queries
• Affix bar code labels on the materials with supplier/own serial numbers
• Ensure prompt processing of authorized Material Requests from internal and external clients.

Requirements
Education:

• First Degree in Warehouse Management or any related discipline
• Fluent in English.

Experience:

• 3 - 7 years’ experience in an area of specialization; with experience working with others
• Experience working in a small to medium organization
• Working knowledge of Oracle business application.

Application Closing Date
22nd December, 2022 (06:00 PM).

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager - Operations Integration and Channels, Information Technology

Job Identification: 1704
Location: Ikoyi, Lagos
Job Category: MTN Level 3
Job Schedule: Full time

Job Requirement

• Candidates should possess a Bachelor's Degree qualification.

Application Closing Date
19th December, 2022 (06:00 PM).

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager - Customer Support, Commercial

Job Identification: 1774
Location: Victoria Island, Lagos
Job Category: MTN Level 3
Job Schedule: Full time
Reports To: Head Banking Operations
Division: MoMo Payment Service Bank

Description

• Execute policies, procedures and guidelines cascaded by the functional lead and ensure compliance with the same
• Comply with the set governance mechanisms, under supervision from the functional lead
• Evaluate the efficiency and effectiveness of Customer escalations management strategies and propose and offer suggestions for improvements
• Ensure queries and complaints on merchant, customer and agent setup on relevant portals are addressed under agreed SLAs
• Collaborate with CR and continuously improve relationship between the first line and the Back office
• Constantly checking the turnaround time for main agent, merchant and customer queries in collaboration with CR team
• Develop and implement training programs to build capability and alignment on MoMo products and processes for all stakeholders
• Input into Products and Services Testing, Support and Implementation
• Ensure support to MoMo distribution and GTM teams on all agents/merchant related complaints is provided
• Prepare and timely share all relevant Fintech reports for internal and external stakeholders
• Other tasks and duties, as assigned

Educational Qualifications

• First Degree in any related discipline or its equivalent in area of specialization
• Relevant post graduate qualification is an advantage

Experience:

• 6 - 13 Years' experience including:
• Experience in back office operations & support is mandatory
• Experience in Fintech, banking or Mobile Money industries is preferred
• Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred

Application Closing Date
19th December, 2022; 18:00

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Specialist - Operational Risk, Risk Management

Job Identification: 1782
Location: Victoria Island, Lagos
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Manager Enterprise Risk Management
Division: MoMo Payment Service Bank

Description

• Implement the Operational Risk & Assurance management framework for Momo PSB in line with MTN Group Risk & Compliance frameworks and guard rails
• Ensure adherence to directives guidelines & frameworks issued by MTN Group Risk & Compliance
• Ensure and support the adoption and implementation of the defined frameworks within Momo PSB
• Utilize appropriate models for analyzing potential risks to the business, taking a 360 degree view of the Momo PSB risk profile
• Facilitate risk assessments for all operational processes to identify risks inherent to the design, management, or performance of business processes, procedures, systems, and people
• Facilitate product risk assessment with the product teams and other key stakeholders
• Lead the development of risk mitigation controls and recommendation of internal controls with ownership by the business units, for controls and mitigation action plans
• Work with the Internal Controls team to determine effectiveness/ineffectiveness of defined controls using control testing or validation methods and arrive at the residual risk
• Ensure ongoing risk identification, assessment, and reporting to the stakeholders
• Perform regular reviews of the risk processes followed by the business units and report on progress
• Monitor and report on exposures as well as perform in depth evaluations on key risks within the organization
• Analyze and advise on costs associated with risk noncompliance maintenance and prevention
• Assist business in developing risk controls, risk prevention strategies, and business continuity plans
• Assist in testing Risk Programs and related systems, processes, and procedures to ensure their ongoing effectiveness and provide recommendations, where necessary
• Conduct all work according to implemented risk policies
• Provide Risk Management analytics data across all possible internal and external risks
• Perform Business Impact Trend Analyses on both internal and external risks that need to be addressed to sustain business operations stability
• Design stress scenarios to measure the impacts of unusual market and operational conditions
• Ensure the ongoing implementation of Combined Assurance within the Momo PSB
• Ensure preparation of operational risk management reports to stakeholders when required (i.e., Risk exposure reports, Exco reports)
• Prepare Risk Committee, Exco, and all necessary reports required for the Momo PSB
• Identify possible implications arising out of the Trend Analyses and propose recommendations on corrective actions to be pursued
• Distil the results of the Business Impact Analysis into concise reports for the supervisor’s attention
• Write recovery procedures and/or workflows, in accordance with areas specific Enterprise Risk Management requirements
• Make any updates and/or changes to area specific Enterprise Risk documentation, on instruction from the Enterprise Risk Manager, as and when required
• Monitor implementation of action plans to ensure risk mitigation efforts are proceeding, as required
• Drive best practice, continuous improvement, and innovation of the Risk Management program at the process and procedural level
• Prepare and deliver high level risk reports for Management by defining risks that require immediate attention, to assist in enhancing the effective and efficient operation of the MoMo PSB
• Provide inputs to the Manager, as required, relating to progress made within risk assessment and reporting, in accordance with the measurement metrics set by company
• Utilize insights gathered in the reports to make suggestions for continuous improvement to the Risk Management Framework and seek guidance from the supervisors and management on more complex issues.

Requirements
Education:

• First Degree in Risk Management, Finance, Economics or a related field
• Professional qualification in Risk Management (CRM Prac, CRM Prof, CRMA, PRM, CRISC) is advantageous
• Membership of a Professional body is advantageous.

Experience:
3 - 7 Years' experience including:

• At least 3 years’ experience within a traditional Telecommunication or FinTech or Banking Operations
• Experience at the management level in the financial sector
• Experience in data analysis and management, business performance management and or reporting within the Fintech, financial sector or banking industry
• Experience working in a medium to large organization
• Experience in e-commerce and electronic payment business is advantageous.

Application Closing Date
19th December, 2022 (11:50 PM).

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Engineer - Customer Acquisition, Information Technology

Job Identification: 1794
Location: Ikoyi, Lagos
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Manager - Operations Customer Management
Division: Information Technology

Description

• Assist in developing maintenance plans per application and carry out the maintenance of applications, re-configuring, building and testing components in accordance with OLAs and SLAs.
• Code applications in accordance with good security coding practices to ensure the application is free of most common coding vulnerabilities.
• Create and execute/coordinate technical test plans for application change, new deployment and upgrades.
• Participate in transitions of the application or technical architecture components to the testers.
• Fix any defects and performance problems discovered in testing.
• Continuous monitoring of Service Performance to ensure maximum service availability
• Effective management of changes to minimize service disruption and maximize service availability and quality
• Effectively work with other dependent teams such as Vendors, Service Management, Security team, Delivery and Engineering team, other Operations teams.
• Provide information timely for Audits and Security requests and ensure any gaps raised are closed
• Effective access controls to supported systems.
• Broad knowledge of the business processes within the Telecommunications sector.
• Specialized knowledge of IT support procedures, application construction, hardware technologies, systems integration and development techniques.
• Regular Stakeholder Engagement to understand business drivers and ensure system availability and performance to support the business.
• Work with other developers, designers, and architects to make sure that the configuration and custom components meet application requirements and performance goals.
• Ensure Incident and Problem resolution within SLAs

Requirements
Education:

• First Degree in Computer Science or any related discipline
• UNIX shell scripting
• Application Developer/Business Intelligence
• PL/SQL and RDBMS knowledge
• Fluent in English.

Experience:

• 3 - 7 years’ experience which includes:
  • 2 to 3 years of experience in IT Development or IT Operations
  • Experience working in a medium or large organization
• Working knowledge of:
  • Project management principles, Agile principles and general technical management
  • Broad knowledge base of application development using an array of application development tools
  • Service Monitoring
  • Application development lifecycles
  • User Requirements analysis standards and methods
  • DEVOPS Practices and Tools
  • Managing Cloud Services and Licenses.

Application Closing Date
19th December, 2022 (11:59 PM).

Method of Application
Interested and qualified candidates should:
Click here to apply online