Saro Agrosciences is the flagship company of Saroafrica International group and was established in 1991 as Saro Pharma & Chemical Co. Limited.
Saro Agrosciences has grown into a leading player in the agriculture industry. We are passionately committed to empowering the Nigerian farmer with superior agro-inputs like crop protection products, seeds, fertilizers, and knowledge that will enable these farmers to increase their yield and livelihood in a sustainable manner.
We are recruiting to fill the following positions below:
1.) Van Sales Representative – Niger 2.) Storekeeper – Niger 3.) Van Sales Representative 4.) Account Officer 5.) Storekeeper 6.) Van Sales Representative 7.) Storekeeper 8.) Van Sales Representative 9.) Account Officer
He/she is responsible for using a Vehicle to ensure retail customers are served; and Saro Agrosciences products are available & visible across in assigned routes at all times.
Primary Responsibilities
Prepares route plan & adhere to it strictly.
Develop & maintain customer list that capture Name, Contact Person, Address, and Phone Numbers of customers in assigned routes.
Sell company products to current & potential retail outlets / customers.
Deliver set targets on all sales KPIs- Call, IMS, Collection, Strike Rate, Average Order Size/Call etc.
Ensure products are sold as communicated in official company price list in all sales outlets
Ensure proper maintenance of the van is carried out in accordance with guidelines.
Maintain a driver’s logbook showing details of itineraries, fuel consumption, maintenance records, etc.
Assist in the development (information generation) and implementation of marketing plans regarding his / her assigned territory.
Report issues relating to satisfaction of customers, & consumers in assigned routes.
Develop existing & new retail customers to achieve daily, weekly, monthly, & annual volume / revenue targets.
Qualifications
Candidateshould possess an OND in Accounting / Economics / Business Management, etc
Must have 2 years experience in similar role
Required age: 23 – 32 years.
Special Skills and Key Behavioural Competencies:
Good Communication skill
Good interpersonal skills
High integrity and must be able to work under pressure
Must be able to speak the local language of the area
He/she ensures proper accounting records/information are kept and treated appropriately at the business depots & company assets, stock, cash, etc are always secure.
Responsiblities
Prepare reliable & timely report comprising of IMS raw data, customers’ ledger, stock records, purchases, health check as well as other designated reports.
Issue invoice, receipts etc for all transactions and proper recording and filing of all documents including payment tellers.
Ensure company assets -stock, cash, vehicles, documents, etc are properly secured.
Ensure there’s no cash loss.
Maintain incident free record on company assets -Cash, Product, Motor vehicle, Computer, etc.
Execute activities within approved budgets.
Post transactions and analyse account Records
Special Skills and Compentencies:
Smart
Good numeric ability
Computer literate
Must be resident in City of interest
High integrity and must be able to work under pressure.
He/she is responsible for using a Vehicle to ensure retail customers are served; and Saro Agrosciences products are available & visible across in assigned routes at all times.
Primary Responsibilities
Prepares route plan & adhere to it strictly.
Develop & maintain customer list that capture Name, Contact Person, Address, and Phone Numbers of customers in assigned routes.
Sell company products to current & potential retail outlets / customers.
Deliver set targets on all sales KPIs- Call, IMS, Collection, Strike Rate, Average Order Size/Call etc.
Ensure products are sold as communicated in official company price list in all sales outlets
Ensure proper maintenance of the van is carried out in accordance with guidelines.
Maintain a driver’s logbook showing details of itineraries, fuel consumption, maintenance records, etc.
Assist in the development (information generation) and implementation of marketing plans regarding his / her assigned territory.
Report issues relating to satisfaction of customers, & consumers in assigned routes.
Develop existing & new retail customers to achieve daily, weekly, monthly, & annual volume / revenue targets.
Qualifications
Candidateshould possess an OND in Accounting / Economics / Business Management, etc
Must have 2 years experience in similar role
Required age: 23 – 32 years.
Special Skills and Key Behavioural Competencies:
Good Communication skill
Good interpersonal skills
High integrity and must be able to work under pressure
Must be able to speak the local language of the area
He / she ensures proper accounting records / information are kept and treated appropriately at the business depots & company assets, stock, cash, etc are always secure.
Responsibilities
Post transactions and analyse account Records
Be engaged in inventory, customers and sales reconciliation
Maintain General Ledge schedules
Prepare reliable & timely report comprising of IMS raw data, customers ledger, stock records, purchases, health check as well as other designated reports.
Issue invoice, receipts etc for all transactions and proper recording and filing of all documents including payment tellers
Manage the interface between the front office and the Back office finance team.
Ensure there’s no cash loss
Maintain the Fixed Assets Register
Qualification
OND in Accounting
2 years experience in similar role
Age: 23 – 32 years.
Special Skiils & Key Behavioural Competencies:
Ability to work under tight schedule
Excellent analytical and communication skills
Dependability – Reliable, responsible and dependable
Attention to Details: Being careful about details and thorough in completing work task
Initiative: Willingness to take on responsibilities and challenges
Excellent IT skills
Ability to manage multiple priorities within required time frames.
He/she ensures proper accounting records/information are kept and treated appropriately at the business depots & company assets, stock, cash, etc are always secure.
Responsiblities
Prepare reliable & timely report comprising of IMS raw data, customers’ ledger, stock records, purchases, health check as well as other designated reports.
Issue invoice, receipts etc for all transactions and proper recording and filing of all documents including payment tellers
Ensure company assets -stock, cash, vehicles, documents, etc are properly secured.
Ensure there’s no cash loss.
Maintain incident free record on company assets -Cash, Product, Motor vehicle, Computer, etc.
Execute activities within approved budgets.
Post transactions and analyse account records
Special Skills and Compentencies:
Smart
Good numeric ability
Computer literate
Must be resident in City of interest
High integrity and must be able to work under pressure.
He / she is responsible for using a Vehicle to ensure retail customers are served; and Saro Agrosciences products are available & visible across in assigned routes at all times.
Primary Responsibilities
Prepares route plan & adhere to it strictly.
Develop and maintain customer list that capture Name, Contact Person, Address, and Phone Numbers of customers in assigned routes.
Sell company products to current & potential retail outlets / customers.
Deliver set targets on all sales KPIs- Call, IMS, Collection, Strike Rate, Average Order Size / Call etc.
Ensure products are sold as communicated in official company price list in all sales outlets
Ensure proper maintenance of the van is carried out in accordance with guidelines.
Maintain a driver’s logbook showing details of itineraries, fuel consumption, maintenance records, etc.
Assist in the development (information generation) and implementation of marketing plans regarding his / her assigned territory.
Report issues relating to satisfaction of customers, & consumers in assigned routes.
Develop existing & new retail customers to achieve daily, weekly, monthly, & annual volume / revenue targets.
Qualifications
Candidateshould possess an OND in Accounting / Economics / Business Management, etc
Must have 2 years experience in similar role
Required age: 23 – 32 years.
Special Skills and Key Behavioural Competencies:
Good Communication skill
Good interpersonal skills
High integrity and must be able to work under pressure
Must be able to speak the local language of the area
He/she ensures proper accounting records/information are kept and treated appropriately at the business depots & company assets, stock, cash, etc are always secure.
Primary Responsibilities
Prepare reliable & timely report comprising of IMS raw data, customers’ ledger, stock records, purchases, health check as well as other designated reports.
Issue invoice, receipts etc for all transactions and proper recording and filing of all documents including payment tellers
Ensure company assets -stock, cash, vehicles, documents, etc are properly secured.
Ensure there’s no cash loss.
Maintain incident free record on company assets -Cash, Product, Motor vehicle, Computer, etc.
Execute activities within approved budgets.
Post transactions and analyse account records.
Requirements
Courses / Qualifications: OND (Accounting)
Relevant Experience: 2 years’ experience in similar role
Required Age: 23 – 32 years.
Special Skills & Key Behavioral Competencies:
Smart
Good numeric ability
Computer literate
Must be resident in City of interest
High integrity and must be able to work under pressure.
He/she is responsible for using a Vehicle to ensure retail customers are served; and Saro Agrosciences products are available & visible across in assigned routes at all times.
Primary Responsibilities
Prepares route plan & adhere to it strictly.
Develop & maintain customer list that capture Name, Contact Person, Address, and Phone Numbers of customers in assigned routes.
Sell company products to current & potential retail outlets / customers.
Deliver set targets on all sales KPIs- Call, IMS, Collection, Strike Rate, Average Order Size/Call etc.
Ensure products are sold as communicated in official company price list in all sales outlets
Ensure proper maintenance of the van is carried out in accordance with guidelines.
Maintain a driver’s logbook showing details of itineraries, fuel consumption, maintenance records, etc.
Assist in the development (information generation) and implementation of marketing plans regarding his / her assigned territory.
Report issues relating to satisfaction of customers, & consumers in assigned routes.
Develop existing & new retail customers to achieve daily, weekly, monthly, & annual volume / revenue targets.
Special Skills & Key Behavioral Competencies:
Good Communication skill
Good interpersonal skills
High integrity and must be able to work under pressure
Must be able to speak the local language of the area
Computer literate
Must be resident in City of interest
Possess valid drivers’ license
Courses / Qualification
OND in Accounts, Economics, Business Management, etc
He / she ensures proper accounting records/information are kept and treated appropriately at the business depots & company assets, stock, cash, etc are always secure.
Responsiblities
Post transactions and analyse account Records
Be engaged in inventory, customers and sales reconciliation
Maintain General Ledge schedules
Prepare reliable & timely report comprising of IMS raw data, customers’ ledger, stock records, purchases, health check as well as other designated reports.
Issue invoice, receipts etc for all transactions and proper recording and filing of all documents including payment tellers
Manage the interface between the front office and the Back office finance team.
Ensure there’s no cash loss
Maintain the Fixed Assets Register
Requirements
Ability to work under tight schedule
Excellent analytical and communication skills
Dependability- Reliable, responsible and dependable
Attention to Details: Being careful about details and thorough in completing work task
Initiative: Willingness to take on responsibilities and challenges
Excellent IT skills
Ability to manage multiple priorities within required time frames.
Lafarge Africa Plc is a member of the LafargeHolcim Group – the biggest building and concrete solutions company in the world. It is a publicly quoted company on the Nigerian Stock Exchange (NSE) and serves Nigeria with a wide range of building and construction solutions designed to meet housing and construction needs from small projects like individual home buildings to major construction and infrastructure projects.
We are recruiting to fill the following positions below:
The primary objective of Lubrication Technician is to organise and follow up proper established lubrication programme of all plant equipment.
The role holder is also responsible for keeping of records of the lubricant’s consumption of the equipment.
Also, he/she liaises with the Warehouse unit to monitor lubricant inventory.
What you’ll be doing
Lubrication / greasing of the followings: – All drives, Shafts, Rollers and Gearboxes
Checking of all drives oil level.
Inspection of plant.
Fitting jobs.
Changing of lubrication oil as per schedules.
Routine checks of all drives.
Monitors the equipment daily and provides proper feedback for recording of data for future analysis and reference.
Quality of repair on all equipment.
Create work orders.
Operate machines for maintenance use (drills, lathes, etc.).
Plumbing.
Studies recurring problems of equipment reliability or problems related to safety and work conditions
Who you’ll work with
Internal:
Other Lubrication Technicians
Mechanical Inspectors
Planners
Maintenance Execution Team
Other Mechanical/Electrical Technicians
Warehouse Unit
External:
OEM, Vendors as well as third party or subcontracted personnel
Direct Reports:
Not Applicable
What we are looking for
Level of education/qualifications normally required: Minimum of Trade Test, Diploma or equivalent in an engineering discipline (with mechanical engineering as main subject).
Specific Work experience: A 2-3 years post graduate experience preferably in a cement manufacturing setting.
Technical / Functional Skills: Strong Excel and MS Office proficiency (including good knowledge of PowerPoint). Good knowledge SAP and SAP FC is a plus. Proficient in PPM systems both in theory and in practice.
Behavioral competence: Ability to work effectively under time pressure, in a demanding environment, while maintaining the highest professional standards.
Ability to self-organize, prioritize tasks, take initiatives, and make recommendations while engaging with Senior Leaders.
Leadership and managerial abilities: Build informal networks across functions to ensure smooth flow inputs for own deliverables.
Top presentation skills to be able to convey clear and synthetic messages (verbally or on paper).
Mobility requirements: Working conditions are normal for a plant environment with occasional stretches to meet strict timelines. Work may occasionally require some local travel with overnight stay
Requisition ID: 5815 Location: Mfamosing Plant, Cross River
About the Job
The Electrical Inspector primary objective is to coordinate and control execution of inspections, analyse all process and auxiliary equipment so that the condition of each piece of equipment can be monitored and maintained at a high level of operating performance.
What you’ll be doing
The Inspector communicates regularly with the operations personnel to gain information on any problems or concerns they may have about the equipment and the way it is affecting the process.
The incumbent also analyses situations to determine whether it is a mechanical, electrical or operating problem and recommends solutions to correctly utilize all resources available.
Studies equipment problems and recommends modifications or replacements of it.
Investigates repetitive problems and initiates corrective maintenance procedures.
Continually informs Production, Process and Maintenance of the operating condition of equipment and advises those responsible when a piece of equipment should be shut down in order to prevent damage to said equipment or injury to any of the plant personnel.
The incumbent will ensure compliance with safety practices and procedures, availability of safety equipment and that first aid treatment is provided when required.
The incumbent is responsible and should have data pertaining to reliability so that he can analyze, and advise departments on the information needed to perform RCFA (i.e. vibrations, temperatures, hours, causes, Pareto charts etc.)
Ensures that there has been a work order entered in CMMS to cover adjustments or repairs to equipment, checks for the proper equipment number, adequate description of the request, appropriate priority code and workshop or plant code.
Administers a Thermo graphic Analysis Program for all critical pieces of electrical equipment and reports results to all concerned including recommendations when required.
Preparation of the daily work schedule for the PMR tasks in accordance with equipment needs while utilizing CMMS to document and monitor equipment history files.
Assist in the planning of systematic overhauls of major equipment.
Participate in the Maintenance Supervisor On-Call Program.
Record all temperatures, pressures and any relevant information, which may be used for analysis from CCR.
The incumbent is also the plant person in charge of the Electrical integrity of the plant’s machinery.
Ensure regular participation and engagement of the team for RCA/RCM process as and when required for assign machines performs other duties such as maintaining work records and maintenance repair history logs, attending regular meetings with maintenance engineers.
Who you’ll work with
List of direct reports: None
Key interfaces, stakeholders and relationships:
Inspector
Electrical Planner
Electrical Execution
Area Manager
Shift Leader.
Key Performance Indicators
Modifications / additions in the existing system to facilitate easy maintenance & trouble free operation of equipment. – To achieve and maintain the Availability more than 90 %.
For the main equipment (Raw Mill, Kiln, Cement Mills and Packers)
100% Compliance with the inspection plans preventive and predictive.
Requirements
What we are looking for:
First degree in Electrical /Electronics or 3 years of work experience in Cement manufacturing.
Computer literacy is essential.
Technical / Functional Skills:
Technical knowledge of Electrical operations.
Adequate Knowledge related to equipment function & maintenance (Crusher, Stacker, Reclaimer, Raw mill, Belt Conveyors & Aux. Equipment)
Ability to trouble shoots the problem and corrective actions.
Knowledge of tools (vibration analysis, oil analysis, thermography, liquid penetrant, ultrasonic, magnetic particle)
Behavioral Competence:
Effective communications and ability to foresee the situation.
The Key Accounts Manager is responsible for effectively managing business dealings with contractors and customers by building amazing relationships, prescriptive selling of tailored solutions to project needs and influencing specifications to ensure the company is the supplier of choice where possible.
The KAM is also responsible for converting business leads into sales, generating revenue and driving profitability for the business.
What You’ll be Doing
Business Development:
Searches and collects information on new and upcoming projects, especially within region/channel of coverage. Monitors such development and establishes contact with appointed contractors with the objective of influencing the project cement specifications.
Gathers and shares up-to-date market information & trends relevant to the company (market trends, market players, new products and innovations, feedback on products/solutions) etc., with the purpose of supporting the development of impactful commercial and product development strategies (new products, market penetration, market development, etc).
Involves in the bidding and pre-selling phases of projects to offer professional advice to contractors, recommend VAPs where necessary with the aim to prescriptively sell our products and lock up projects.
Constantly estimates the size of the contractors segment with a view to increasing the business SOW and build market growth forecast into the total business volume model/plan
Contractors & Institutional Customers Management:
Maintains up to date information on customers’ portfolio; profile, products in use, new/on-going projects and priorities. Execute delivery plans in line with customers’ schedule, and advises on ETA for critical projects. Ensures a minimum of 70% of customers in database are active.
Positions self to be an integral part of customers’ business by developing a detailed understanding of customers’ business – needs, structure, operations, organization, pain points, gains and competition.
Improves customers’ operation by effective planning and communication of deliveries, introduction ofnnew/alternative products/solutions and best practices.
Addresses cement and cement application problems that may arise and is associated with the business product usage.
Enables price and margin optimization especially on VAPs by creating additional value through demonstrating vast knowledge of the distinctive features and benefits of the business products in application
Establishes relevance with all levels and stakeholders along the customers’ structure, from the top most management down.
Categorizes customers’ according to size, value and potential and establishes callage plan – type of visit, frequency of visit, etc
Carries out periodic shortage reconciliation on bulk transactions with the objective of refunding customer with products for under-deliveries
Builds loyalty to the LH brand and manages customer relationships through all phases of the selling cycle, including customer complaints or inquiries related to products, services, or solutions.
Sales Strategy Planning & Execution:
Estimates and prepares forecasts of demand on a monthly, quarterly and yearly basis across products, SKUs and plants.
Develops and maintains a sales plan for the Tier I customers; executes the sales strategy & customer action plans focusing on customers/opportunities bringing the most sustainable returns to the company – In compliance with all sales policies in place.
Analyses the required Logistics/bulk assets to meet the monthly, quarterly and yearly demand forecast in collaboration with the Logistics team in such a way that the bulks are sufficient enough during the high tides to max out on all opportunities available in the market and suffer only a minimal idle time during the low tides
Matches project location with the most accessible business products with a view to manage product application performance and possible solutions or alternatives where necessary
Volume, Profitability & Credit Management:
Consistently strives to meet the customers’/project’s cement need in the most profitable way by seeking to deliver from the plant with the most overall benefit, recommending the SKU with the most margin and ensuring functional, calibrated weighbridges on site for bulk related deals.
Explores premium/differentiated pricing on specific projects by capitalizing on available technical services and special project needs that our products meet
Provides customers with accurate information on pricing, payment terms related to the customer contract, investigates and resolves any irregularities or enquiries.
Provides all necessary information to sales administration to ensure timely and accurate invoicing of customers.
Provides customers with a monthly SOA and reconciles any differences
Effectively manages credit lines and maintains DSO < 45 days by ensuring customers get invoices on a bi-monthly basis along with a schedule and credit payments are matched off with specific invoices paid for so as to be in alignment with customers records on outstanding/unpaid invoices for ease of reconciliation.
Coordinates timely collection of payments and drives recoupment of failed/overdue payments.
OH&S:
Is accountable for ensuring the health and safety of self, colleagues and customers by complying with the company policies, procedures, guidelines, rules and regulations of Occupational Health & Safety
Tools – CRM/SFDC Usage/Sales Planning:
Creates contacts and prospects and keeps the database up to date
Plans and reports customer visits in the tool in a timely manner and with quality information
Registers and follows-up opportunities & customer action plans
Follows-up on customer complaints and finds solutions by involving all relevant team members
Customer Engagement:
Involves in quotation and bidding activities where necessary
Introduces array of products to customers and request for leads/referrals to pitch
Organizes avenues for top managements of the business to meet and bond with top management of customers
Creates brand affinity by participating in memorable events in the International communities within the construction space – The Chinese festivities, The Indians, etc
Maintains a professional and business-like appearance at all times
Who you’ll be working with:
Technical Sales Engineers on key account sales and quality related issues.
Customer Services Manager for prompt and satisfactory services
Logistics Managers for product distribution
Sales Admin Manager for sales processes.
Industrial team and planning team
Educational Qualifications
B.Sc/HND preferably in Civil Engineering
Additional qualification will be an added advantage
Work Experience:
Minimum 8 years of working experience, with at least 2 years in a technical role and 6 years in in Sales supervisory position
Mantrac is the sole distributor for Caterpillar products in Nigeria, distributing and supporting machinery, power systems and material-handling equipment. The company provides customers with comprehensive solutions, backed by technical know-how, experience and in-depth knowledge of their local markets.
We are recruiting to fill the following positions below:
1.) Site Inspector (x5) 2.) Power System Sales Executive (x4) 3.) Product Support Sales Representative (x4) 4.) Part Counter Analyst (x5)
Locations: Abuja (FCT), Delta, Lagos, and Rivers
Employment Type: Full-time
Job Summary
Ensure achievement of agreed sales targets and performance objectives.
Main Functions
Visiting customers in the Region (old and new), prospecting for parts, unit sales and service opportunities and as well seek for regular patronage.
Sell and implement product support programmes such as CTS, REMAN, SOS, etc on a regular basis.
Ensure prompt delivery of parts or services (including backordered items) and corresponding invoices to engender customer satisfaction and early payment as they fall due.
Preparation and implementation of weekly call plan and corresponding summary report.
Preparation and updating customers’ profile list.
Keep abreast of product/service information from Caterpillar and related suppliers, and ensure adequate dissemination to concerned employees and customers.
Promptly and effectively resolve customer complaints such as to retain their goodwill and confidence in the product, services and the dealership at large.
Actively involved in the Region’s debt collection drive on an on-going basis.
Establish and report competitive activities and sales opportunities (for parts, units & service). Implement actions that will ensure prompt and adequate conversion to Caterpillar products & services.
Implement relevant marketing and promotional programmes as they arise.
Ensure prudent financial management and adequate maintenance / security of Company assets placed in incumbent’s care by virtue of function and/or location
Requirements
HND/B.Sc. Engineering with 10 years working experience in Technical Sections of MNL or similar company. Or OND/NCE (Technical) with 3 years relevant experience.
African Industries Group (AIG) is a diversified global conglomerate with a legacy of 51 years of business excellence and sustainable growth. It is headquartered in Lagos, Nigeria. It has been contributing to Nigeria’s socio-economic growth and industrial development and is equally committed towards the nurturing and development of the local community.
We are recruiting to fill the following positions below:
1.) Transport Officer 2.) Chief Security Officer 3.) Sales Executive 4.) Purchase Officer (Engineering and Steel) 5.) Electrical Engineer – UPS, Stabilizers, and Earth Pit Specialist 6.) Learning and Development Manager (x3) 7.) Ladle Man 8.) Furnace Operator
See job details and how to apply below.
1.) Transport Officer
Job Title: Transport Officer
Location: Agbara, Ogun
Employment Type: Full-time
Responsibilities
Purchasing vehicles to expand and/or enhance the fleet.
Scheduling regular maintenance on all vehicles
Ordering urgent or emergency repairs as needed
Overseeing preventive maintenance
Establishing efficient routes and transportation schedules
Coordinating Drivers and on-staff maintenance professionals when setting employee schedules
Managing vehicle licensure and registration
Ensuring all fleet members have proper licensure and up to date training.
Monitoring Drivers to ensure adherence to schedules and proper driving practices.
Searching for, hiring, and training new Drivers
Providing reports to management on budgeting, schedules, maintenance, and fleet progress
Developing methods to decrease costs and improve efficiency.
Coordinating Vehicle inspection and maintenance with team
Recording all fleet information
Coordinating Drivers training.
Requirements
Interested candidates should possess an HND / B.Sc Degree with 4-6 years experience.
Great written and verbal communication skills
Excellent leadership skills, including goal setting, motivation, and training.
Expert knowledge of best driving, delivery, vehicle maintenance and other industry practices
Basic data analysis skills
Familiarity with transportation scheduling and management software
Understanding of basic vehicle mechanics, including the ability to identify when major repairs are needed.
Ability to set and monitor a budget.
Good problem-solving, critical thinking, and decision-making skills
Exceptional organization, time management and multitasking abilities
Keen attention to detail
Application Closing Date
30th April, 2024
Method of Application
Interested and qualified candidates should send their CV to: martins.atat@Africanindustries.com using the Job Title as the subject of the mail.
2.) Chief Security Officer
Job Title: Chief Security Officer
Location: Kano
Employment Type: Full-time
Qualifications
A Bachelor’s Degree, HND or OND
7+ years of experience in a senior security management role, with a demonstrable track record of developing and implementing security strategies and frameworks.
Candidate should be a retired Military or Police Officer, with wealth of experience in modern-day security.
Candidate should have at least 5 years of experience post-military service working in the capacity of a CSO in FMCG, supply chain sector, or in a warehouse
Experience in assessing and responding to potential security risks, conducting security audits, and managing incident response processes.
Excellent knowledge of security protocols and procedures
Solid leadership and communication skills, with the ability to collaborate effectively with cross-functional teams and senior management.
Analytical, problem-solving skills to assess risks, analyse complex security issues and develop appropriate solutions.
Excellent knowledge of applicable laws, regulations, and industry standards related to infrastructure security in an organisation is an added advantage
Application Closing Date
30th April, 2024.
How to Apply
Interested and qualified candidates should send their CV to: martins.atat@Africanindustries.com using the Job Title as the subject of the mail.
We are looking for a highly motivated and experienced Sales Executive to join our team.
The ideal candidate will have a proven track record of success in selling construction products and services and will be able to build and maintain strong relationships with key decision-makers.
Responsibilities
Prospect for and develop new sales opportunities.
Deliver persuasive sales presentations.
Close deals and negotiate contracts.
Manage and maintain customer relationships.
Conduct competitor research and develop sales strategies.
Compile and submit daily sales reports.
Qualifications
5 – 7 years + of experience in a fulltime sales role, preferably in the construction sector
Proven track record of success in generating and closing sales.
Excellent communication and negotiation skills
Ability to think strategically and develop sales plans.
Strong customer service orientation
Ability to work independently and as part of a team.
Computer savvy and able to compile reports using CRM systems.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their Resume to: deborah.christopher@africanindustries.com using the Job Title as the subject of the mail.
4.) Purchase Officer (Engineering and Steel)
Job Title: Purchase Officer (Engineering and Steel)
We are seeking a highly motivated and experienced Purchase Officer with a background in engineering and steel to join our team.
The successful candidate will be responsible for sourcing, purchasing and negotiating of steel and engineering products and services required for the organization.
Key Responsibilities
Identify potential suppliers and evaluate them for quality, cost efficiency, and timely delivery of products
Negotiate purchasing contracts with vendors and suppliers in order to achieve cost-effective deals
Analyze market trends, conduct market research, identify and recommend new suppliers and products
Maintain and manage purchase records, prepare reports as required by management
Manage inventory levels to ensure adequate stock is maintained without overstocking
Develop relationships with key stakeholders within the company and potential suppliers
Review purchase requisitions and place orders for goods and services
Issue purchase order agreements and coordinate delivery or pickup of goods
Conduct periodic supplier performance assessments and recommend corrective action where appropriate
Ensure compliance with laws and regulations governing procurement.
Qualifications and Experience
Bachelor’s Degree in Engineering or related discipline
At least 4 years of experience in engineering and steel procurement
Proven experience in negotiating with suppliers and obtaining cost-effective deals
Strong analytical, problem-solving and negotiation skills
Proficient in Microsoft Office Suite
Knowledge of SAP Procurement Module or equivalent procurement software is preferred
Excellent communication, interpersonal, and organizational skills.
Application Closing Date
30th April, 2024.
How to Apply
Interested and qualified candidates should send their CV to: martins.atat@africanindustries.com using the Job Title as the subject of the mail.
5.) Electrical Engineer – UPS, Stabilizers, and Earth Pit Specialist
We are seeking a skilled Electrical Engineer specializing in UPS (Uninterruptible Power Supply) systems, stabilizers, and earth pits to join our team.
The ideal candidate will have a strong background in electrical engineering with specific expertise in troubleshooting, repairing, and maintaining UPS systems, stabilizers, and earth pits.
Responsibilities
Install, configure, maintain, and repair UPS systems and stabilizers to ensure uninterrupted power supply for critical equipment.
Perform routine inspections and preventive maintenance on UPS systems and stabilizers to identify and address potential issues before they escalate.
Troubleshoot and diagnose electrical problems in UPS systems and stabilizers to determine the root cause of malfunctions and implement effective solutions.
Knowledge of earth pits and grounding systems to ensure proper grounding of electrical equipment and compliance with safety standards.
Collaborate with other team members and departments to coordinate maintenance schedules, upgrades, and repairs of electrical systems.
Stay current with industry trends, best practices, and technological advancements in UPS systems, stabilizers, and earth pit installations.
Requirements
Bachelor’s Degree in Electrical Engineering or a related field.
Proven experience working with UPS systems, stabilizers, and earth pits.
Strong troubleshooting skills and the ability to diagnose and resolve electrical issues efficiently.
Knowledge of electrical codes, standards, and safety practices.
Excellent communication and teamwork skills.
Ability to work independently and manage multiple tasks simultaneously.
Certification or training in UPS systems, stabilizers, or related electrical equipment is a plus.
Application Closing Date
30th April, 2024.
How to Apply
Interested and qualified candidates should send their CV to: martins.atat@Africanindustries.com using the Job Title as the subject of the mail.
Note: If you are a dedicated Electrical Engineer with expertise in UPS systems, stabilizers, and earth pits, we encourage you to apply for this exciting opportunity. Join our team and contribute to ensuring reliable power supply and electrical safety for our organization.
6.) Learning and Development Manager (x3)
Job Title: Learning And Development Manager
Locations: Abuja (FCT), Ikorodu – Lagos and Agbara – Ogun
Employment Type: Full-time
Role Description
This is a full-time on-site role for a Learning and Development Manager at African Industries Group in Lagos and Abuja.
The Learning and Development Manager will be responsible for managing training and development programs, learning management systems, instructional design, leadership development, and training initiatives within the organization.
The role will involve creating and implementing effective learning strategies and programs to support the professional growth and development of employees.
Qualifications
Bachelor’s Degree in Engineering, Education, or a related field
MSc, B.Eng.
Technical Academic Background
Training & Development, Learning Management, and Training skills
Minimum of 10 Years of Experience in training and development
Prior Experience in a Manufacturing organization is required
Experience in instructional design and leadership development
Strong communication and presentation skills
Excellent organizational and time management skills
Ability to collaborate with cross-functional teams
Experience with learning management systems and e-learning platforms
Knowledge of adult learning principles and instructional design methodologies.
Application Closing Date
30th April, 2024.
How to Apply
Interested and qualified candidates should send their CV to: martins.atat@africanindustries.com using the Job Title as the subject of the mail.
As a Ladle Man Cum Teme Man at African Steel Mills, your role is integral to ensuring the efficient operation of the Continuous Caster Machine (CCM) by overseeing ladle preparation and maintenance.
Reporting to the Shift In-charge of the Caster department, you will be responsible for a range of tasks essential to maintaining ladle integrity, refractory life, and safety standards.
Responsibilities
Inspection of ladle lining condition after each heat.
Responsible for Fixing slide gates & ladle nozzles for Carrying heat from Furnaces and partially repairing equipment. To maintain the Ladle refractory records daily.
To ensure 100% free opening of Ladle at CCM without lancing.
To achieve ladle lining life and refractory life as per standard & maintain the record daily.
Responsible for proper cleaning of fix nozzle, slight gate, and collector nozzle by lancing & cleaning of Slag from ladle in each heat after cast.
Responsible for damage of slide gate machine if any leakage of liquid metal after pouring to ladle.
To ensure proper liquid material flow from ladle to tundish during billet casting.
Responsible for Checking oil and pressure to maintain of hydraulic power pack to avoid failures.
To maintain the record of minor or routine maintenance and repair jobs.
To maintain good housekeeping of respective areas & to ensure the use of PPE including all subordinates.
Respect the safety rules and regulations & follow the SOP as per company standards.
Carry out any other duty that may be assigned from time to time.
Requirements
Minimum of 10 years of work experience in Steel Melting Shop
Experience in Ladle readiness for Continuous Caster Machine (CCM)
ITI Trade Fitter in Mechanical.
Good Technical knowledge.
Mechanical maintenance.
Application Closing Date
30th April, 2024.
How to Apply
Interested and qualified candidates should send their CV to: martins.atat@africanindustries.com using the Job Title as the subject of the mail.
As a Furnace Operator at African Steel Mill, you will be responsible for the efficient operation and maintenance of furnaces crucial to the rolling mill operations.
Reporting to the Shift In-charge or Supervisor in the Rolling Mill department, you will play a pivotal role in ensuring the smooth functioning of furnaces to maintain the required temperature and pressure for rolling processes.
Responsibilities
Responsible for furnace operation and maintenance.
Maintaining the required temperature & pressure for rolling.
Regulate the temperature of the furnace during breakdown to avoid billet sticking etc.
Work in coordination with the repair team during furnace repair.
Organizing necessary refractory materials bricks, mortar, tools, etc. for repair/patchwork in the furnace.
Coordinating the operation of charging (pushing) and discharging (ejection).
Inform any abnormality tothe Shift In-charges
Responsible for maintaining proper discipline with the contractor and his employees.
Ensure compliance with Safety, HSE, PPE systems, and procedures and aim at Zero accidents.
Coordinate, set up, and implement procedures and records confirming to ISO for Rolling Mill.
Carry out any other duty that may be assigned from time to time
Application Closing Date
30th April, 2024.
How to Apply
Interested and qualified candidates should send their CV to: martins.atat@africanindustries.com using the Job Title as the subject of the mail.
Wema Bank Plc – Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.
We are recruiting to fill the following positions below:
The Commercial Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers. To observe the competition to see what strategies are being used in order to stay ahead of the competition.
Job Responsibilities
Sales management:
Execute branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
Strong communication and interpersonal skills and the ability to build and maintain relationships.
To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
Manages and maintains current commercial business relationships and seek new accounts through sales.
Giving sales presentations to a range of prospective customers and engage in frequent storm
Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
Effectively convert service recovery to business opportunities and sustain client loyalty.
Visiting clients and potential customers to evaluate needs or promote products and services.
Coordinating sales efforts with marketing programs
Risk management:
Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
Discuss loan terms and conditions and conduct collateral risk analysis to ensure compliance with the banks policies and procedures.
Ensure all documentation is valid and complete in assigned portfolio.
Adhering to the Bank’s policies and procedures
Financial management:
Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment.
Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
Analyze financial statements of new customer and evaluate all loan documents.
Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
Draft and assist the Branch Managers to complete deposit funding and credit proposal papers.
Negotiating all contracts with prospective customers
Answering customer questions about credit terms, products, prices and availability
Customer service:
Deliver and always maintain customer service standards, for improved service delivery.
Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
Advice customers on financial services
Handles customer complaints and solve problems.
Engaging customers on banking products and services
Approach and sign on new customers
People management:
Collaborate with peers in the branch to ensure effective support and service delivery.
Contribute to developing a positive and proactive culture including meeting all safety and wellbeing compliance requirements.
Role model and live the Bank’s values while adhering to all corporate HR policies.
Exhibit Good leadership skill.
Qualifications and Skills
Below are qualifications required to work as a Commercial, RMO:
Education: Minimum of First Degree in Any Discipline. Additional Qualification will be an Added Advantage
Specialized knowledge: 5 – 8 years cognate experience
Professional Certification: CIBN
Experience: Sales and Marketing
Digitally Savvy
Superb interpersonal skills.
Good communication skills
A commitment to excellent customer service
Strategic thinking and ability to analyze and solve problems quickly.
The Commercial Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers. To observe the competition to see what strategies are being used in order to stay ahead of the competition.
Job Responsibilities
Sales management:
Execute branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
Strong communication and interpersonal skills and the ability to build and maintain relationships.
To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
Manages and maintains current commercial business relationships and seek new accounts through sales.
Giving sales presentations to a range of prospective customers and engage in frequent storm
Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
Effectively convert service recovery to business opportunities and sustain client loyalty.
Visiting clients and potential customers to evaluate needs or promote products and services.
Coordinating sales efforts with marketing programs
Risk management:
Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
Discuss loan terms and conditions and conduct collateral risk analysis to ensure compliance with the banks policies and procedures.
Ensure all documentation is valid and complete in assigned portfolio.
Adhering to the Bank’s policies and procedures
Financial management:
Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment.
Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
Analyze financial statements of new customer and evaluate all loan documents.
Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
Draft and assist the Branch Managers to complete deposit funding and credit proposal papers.
Negotiating all contracts with prospective customers
Answering customer questions about credit terms, products, prices and availability
Customer service:
Deliver and always maintain customer service standards, for improved service delivery.
Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
Advice customers on financial services
Handles customer complaints and solve problems.
Engaging customers on banking products and services
Approach and sign on new customers
People management:
Collaborate with peers in the branch to ensure effective support and service delivery.
Contribute to developing a positive and proactive culture including meeting all safety and wellbeing compliance requirements.
Role model and live the Bank’s values while adhering to all corporate HR policies.
Exhibit Good leadership skill.
Qualifications and Skills
Below are qualifications required to work as a Commercial, RMO:
Education: Minimum of First Degree in Any Discipline. Additional Qualification will be an Added Advantage
Specialized knowledge: 5 – 8 years cognate experience
Professional Certification: CIBN
Experience: Sales and Marketing
Digitally Savvy
Superb interpersonal skills.
Good communication skills
A commitment to excellent customer service
Strategic thinking and ability to analyze and solve problems quickly.
The Commercial Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers. To observe the competition to see what strategies are being used in order to stay ahead of the competition.
Job Responsibilities
Sales management:
Execute branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
Strong communication and interpersonal skills and the ability to build and maintain relationships.
To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
Manages and maintains current commercial business relationships and seek new accounts through sales.
Giving sales presentations to a range of prospective customers and engage in frequent storm
Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
Effectively convert service recovery to business opportunities and sustain client loyalty.
Visiting clients and potential customers to evaluate needs or promote products and services.
Coordinating sales efforts with marketing programs
Risk management:
Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
Discuss loan terms and conditions and conduct collateral risk analysis to ensure compliance with the banks policies and procedures.
Ensure all documentation is valid and complete in assigned portfolio.
Adhering to the Bank’s policies and procedures
Financial management:
Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment.
Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
Analyze financial statements of new customer and evaluate all loan documents.
Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
Draft and assist the Branch Managers to complete deposit funding and credit proposal papers.
Negotiating all contracts with prospective customers
Answering customer questions about credit terms, products, prices and availability
Customer service:
Deliver and always maintain customer service standards, for improved service delivery.
Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
Advice customers on financial services
Handles customer complaints and solve problems.
Engaging customers on banking products and services
Approach and sign on new customers
People management:
Collaborate with peers in the branch to ensure effective support and service delivery.
Contribute to developing a positive and proactive culture including meeting all safety and wellbeing compliance requirements.
Role model and live the Bank’s values while adhering to all corporate HR policies.
Exhibit Good leadership skill.
Qualifications and Skills
Below are qualifications required to work as a Commercial, RMO:
Education: Minimum of First Degree in Any Discipline. Additional Qualification will be an Added Advantage
Specialized knowledge: 5 – 8 years cognate experience
Professional Certification: CIBN
Experience: Sales and Marketing
Digitally Savvy
Superb interpersonal skills.
Good communication skills
A commitment to excellent customer service
Strategic thinking and ability to analyze and solve problems quickly.
The Commercial Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers. To observe the competition to see what strategies are being used in order to stay ahead of the competition.
Job Responsibilities
Sales management:
Execute branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
Strong communication and interpersonal skills and the ability to build and maintain relationships.
To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
Manages and maintains current commercial business relationships and seek new accounts through sales.
Giving sales presentations to a range of prospective customers and engage in frequent storm
Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
Effectively convert service recovery to business opportunities and sustain client loyalty.
Visiting clients and potential customers to evaluate needs or promote products and services.
Coordinating sales efforts with marketing programs
Risk management:
Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
Discuss loan terms and conditions and conduct collateral risk analysis to ensure compliance with the banks policies and procedures.
Ensure all documentation is valid and complete in assigned portfolio.
Adhering to the Bank’s policies and procedures
Financial management:
Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment.
Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
Analyze financial statements of new customer and evaluate all loan documents.
Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
Draft and assist the Branch Managers to complete deposit funding and credit proposal papers.
Negotiating all contracts with prospective customers
Answering customer questions about credit terms, products, prices and availability
Customer service:
Deliver and always maintain customer service standards, for improved service delivery.
Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
Advice customers on financial services
Handles customer complaints and solve problems.
Engaging customers on banking products and services
Approach and sign on new customers
People management:
Collaborate with peers in the branch to ensure effective support and service delivery.
Contribute to developing a positive and proactive culture including meeting all safety and wellbeing compliance requirements.
Role model and live the Bank’s values while adhering to all corporate HR policies.
Exhibit Good leadership skill.
Qualifications and Skills
Below are qualifications required to work as a Commercial, RMO:
Education: Minimum of First Degree in Any Discipline. Additional Qualification will be an Added Advantage
Specialized knowledge: 5 – 8 years cognate experience
Professional Certification: CIBN
Experience: Sales and Marketing
Digitally Savvy
Superb interpersonal skills.
Good communication skills
A commitment to excellent customer service
Strategic thinking and ability to analyze and solve problems quickly.
The Commercial Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers. To observe the competition to see what strategies are being used in order to stay ahead of the competition.
Job Responsibilities
Sales management:
Execute branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
Strong communication and interpersonal skills and the ability to build and maintain relationships.
To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
Manages and maintains current commercial business relationships and seek new accounts through sales.
Giving sales presentations to a range of prospective customers and engage in frequent storm
Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
Effectively convert service recovery to business opportunities and sustain client loyalty.
Visiting clients and potential customers to evaluate needs or promote products and services.
Coordinating sales efforts with marketing programs
Risk management:
Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
Discuss loan terms and conditions and conduct collateral risk analysis to ensure compliance with the banks policies and procedures.
Ensure all documentation is valid and complete in assigned portfolio.
Adhering to the Bank’s policies and procedures
Financial management:
Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment.
Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
Analyze financial statements of new customer and evaluate all loan documents.
Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
Draft and assist the Branch Managers to complete deposit funding and credit proposal papers.
Negotiating all contracts with prospective customers
Answering customer questions about credit terms, products, prices and availability
Customer service:
Deliver and always maintain customer service standards, for improved service delivery.
Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
Advice customers on financial services
Handles customer complaints and solve problems.
Engaging customers on banking products and services
Approach and sign on new customers
People management:
Collaborate with peers in the branch to ensure effective support and service delivery.
Contribute to developing a positive and proactive culture including meeting all safety and wellbeing compliance requirements.
Role model and live the Bank’s values while adhering to all corporate HR policies.
Exhibit Good leadership skill.
Qualifications and Skills
Below are qualifications required to work as a Commercial, RMO:
Education: Minimum of First Degree in Any Discipline. Additional Qualification will be an Added Advantage
Specialized knowledge: 5 – 8 years cognate experience
Professional Certification: CIBN
Experience: Sales and Marketing
Digitally Savvy
Superb interpersonal skills.
Good communication skills
A commitment to excellent customer service
Strategic thinking and ability to analyze and solve problems quickly.
The Commercial Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers. To observe the competition to see what strategies are being used in order to stay ahead of the competition.
Job Responsibilities
Sales management:
Execute branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
Strong communication and interpersonal skills and the ability to build and maintain relationships.
To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
Manages and maintains current commercial business relationships and seek new accounts through sales.
Giving sales presentations to a range of prospective customers and engage in frequent storm
Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
Effectively convert service recovery to business opportunities and sustain client loyalty.
Visiting clients and potential customers to evaluate needs or promote products and services.
Coordinating sales efforts with marketing programs
Risk management:
Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
Discuss loan terms and conditions and conduct collateral risk analysis to ensure compliance with the banks policies and procedures.
Ensure all documentation is valid and complete in assigned portfolio.
Adhering to the Bank’s policies and procedures
Financial management:
Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment.
Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
Analyze financial statements of new customer and evaluate all loan documents.
Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
Draft and assist the Branch Managers to complete deposit funding and credit proposal papers.
Negotiating all contracts with prospective customers
Answering customer questions about credit terms, products, prices and availability
Customer service:
Deliver and always maintain customer service standards, for improved service delivery.
Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
Advice customers on financial services
Handles customer complaints and solve problems.
Engaging customers on banking products and services
Approach and sign on new customers
People management:
Collaborate with peers in the branch to ensure effective support and service delivery.
Contribute to developing a positive and proactive culture including meeting all safety and wellbeing compliance requirements.
Role model and live the Bank’s values while adhering to all corporate HR policies.
Exhibit Good leadership skill.
Qualifications and Skills
Below are qualifications required to work as a Commercial, RMO:
Education: Minimum of First Degree in Any Discipline. Additional Qualification will be an Added Advantage
Specialized knowledge: 5 – 8 years cognate experience
Professional Certification: CIBN
Experience: Sales and Marketing
Digitally Savvy
Superb interpersonal skills.
Good communication skills
A commitment to excellent customer service
Strategic thinking and ability to analyze and solve problems quickly.
The Commercial Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers. To observe the competition to see what strategies are being used in order to stay ahead of the competition.
Job Responsibilities
Sales management:
Execute branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
Strong communication and interpersonal skills and the ability to build and maintain relationships.
To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
Manages and maintains current commercial business relationships and seek new accounts through sales.
Giving sales presentations to a range of prospective customers and engage in frequent storm
Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
Effectively convert service recovery to business opportunities and sustain client loyalty.
Visiting clients and potential customers to evaluate needs or promote products and services.
Coordinating sales efforts with marketing programs
Risk management:
Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
Discuss loan terms and conditions and conduct collateral risk analysis to ensure compliance with the banks policies and procedures.
Ensure all documentation is valid and complete in assigned portfolio.
Adhering to the Bank’s policies and procedures
Financial management:
Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment.
Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
Analyze financial statements of new customer and evaluate all loan documents.
Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
Draft and assist the Branch Managers to complete deposit funding and credit proposal papers.
Negotiating all contracts with prospective customers
Answering customer questions about credit terms, products, prices and availability
Customer service:
Deliver and always maintain customer service standards, for improved service delivery.
Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
Advice customers on financial services
Handles customer complaints and solve problems.
Engaging customers on banking products and services
Approach and sign on new customers
People management:
Collaborate with peers in the branch to ensure effective support and service delivery.
Contribute to developing a positive and proactive culture including meeting all safety and wellbeing compliance requirements.
Role model and live the Bank’s values while adhering to all corporate HR policies.
Exhibit Good leadership skill.
Qualifications and Skills
Below are qualifications required to work as a Commercial, RMO:
Education: Minimum of First Degree in Any Discipline. Additional Qualification will be an Added Advantage
Specialized knowledge: 5 – 8 years cognate experience
Professional Certification: CIBN
Experience: Sales and Marketing
Digitally Savvy
Superb interpersonal skills.
Good communication skills
A commitment to excellent customer service
Strategic thinking and ability to analyze and solve problems quickly.
The Commercial Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers. To observe the competition to see what strategies are being used in order to stay ahead of the competition.
Job Responsibilities
Sales management:
Execute branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
Strong communication and interpersonal skills and the ability to build and maintain relationships.
To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
Manages and maintains current commercial business relationships and seek new accounts through sales.
Giving sales presentations to a range of prospective customers and engage in frequent storm
Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
Effectively convert service recovery to business opportunities and sustain client loyalty.
Visiting clients and potential customers to evaluate needs or promote products and services.
Coordinating sales efforts with marketing programs
Risk management:
Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
Discuss loan terms and conditions and conduct collateral risk analysis to ensure compliance with the banks policies and procedures.
Ensure all documentation is valid and complete in assigned portfolio.
Adhering to the Bank’s policies and procedures
Financial management:
Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment.
Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
Analyze financial statements of new customer and evaluate all loan documents.
Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
Draft and assist the Branch Managers to complete deposit funding and credit proposal papers.
Negotiating all contracts with prospective customers
Answering customer questions about credit terms, products, prices and availability
Customer service:
Deliver and always maintain customer service standards, for improved service delivery.
Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
Advice customers on financial services
Handles customer complaints and solve problems.
Engaging customers on banking products and services
Approach and sign on new customers
People management:
Collaborate with peers in the branch to ensure effective support and service delivery.
Contribute to developing a positive and proactive culture including meeting all safety and wellbeing compliance requirements.
Role model and live the Bank’s values while adhering to all corporate HR policies.
Exhibit Good leadership skill.
Qualifications and Skills
Below are qualifications required to work as a Commercial, RMO:
Education: Minimum of First Degree in Any Discipline. Additional Qualification will be an Added Advantage
Specialized knowledge: 5 – 8 years cognate experience
Professional Certification: CIBN
Experience: Sales and Marketing
Digitally Savvy
Superb interpersonal skills.
Good communication skills
A commitment to excellent customer service
Strategic thinking and ability to analyze and solve problems quickly.
The Commercial Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers. To observe the competition to see what strategies are being used in order to stay ahead of the competition.
Job Responsibilities
Sales management:
Execute branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
Strong communication and interpersonal skills and the ability to build and maintain relationships.
To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
Manages and maintains current commercial business relationships and seek new accounts through sales.
Giving sales presentations to a range of prospective customers and engage in frequent storm
Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
Effectively convert service recovery to business opportunities and sustain client loyalty.
Visiting clients and potential customers to evaluate needs or promote products and services.
Coordinating sales efforts with marketing programs
Risk management:
Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
Discuss loan terms and conditions and conduct collateral risk analysis to ensure compliance with the banks policies and procedures.
Ensure all documentation is valid and complete in assigned portfolio.
Adhering to the Bank’s policies and procedures
Financial management:
Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment.
Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
Analyze financial statements of new customer and evaluate all loan documents.
Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
Draft and assist the Branch Managers to complete deposit funding and credit proposal papers.
Negotiating all contracts with prospective customers
Answering customer questions about credit terms, products, prices and availability
Customer service:
Deliver and always maintain customer service standards, for improved service delivery.
Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
Advice customers on financial services
Handles customer complaints and solve problems.
Engaging customers on banking products and services
Approach and sign on new customers
People management:
Collaborate with peers in the branch to ensure effective support and service delivery.
Contribute to developing a positive and proactive culture including meeting all safety and wellbeing compliance requirements.
Role model and live the Bank’s values while adhering to all corporate HR policies.
Exhibit Good leadership skill.
Qualifications and Skills
Below are qualifications required to work as a Commercial, RMO:
Education: Minimum of First Degree in Any Discipline. Additional Qualification will be an Added Advantage
Specialized knowledge: 5 – 8 years cognate experience
Professional Certification: CIBN
Experience: Sales and Marketing
Digitally Savvy
Superb interpersonal skills.
Good communication skills
A commitment to excellent customer service
Strategic thinking and ability to analyze and solve problems quickly.
We are looking for a dynamic Client Support Assistant to join our team at Wema Bank in Ibadan, NG.
As a Client Support Assistant, you will be responsible for providing exceptional customer service to our clients, supporting their needs and ensuring their satisfaction with our products and services.
This part-time position at the Associate Level requires at least 2 years of experience in a similar role.
Responsibilities
Assist clients with inquiries, issues, and requests via phone, email, and in-person interactions
Provide information about our products and services to clients and potential customers
Resolve client complaints and issues in a timely and professional manner
Collaborate with other team members to ensure a seamless client experience
Maintain accurate records of client interactions and transactions
Assist with administrative tasks as needed to support the team
Requirements
Bachelor’s Degree in Business Administration or relevant field is a plus
Resilient and energetic personality traits to thrive in a fast-paced and customer-focused environment
Strong project management and problem-solving skills
Excellent communication and interpersonal skills
Proven ability to multi-task and prioritize tasks effectively
Proficiency in Microsoft Office suite and CRM software
To create and fully take all sales opportunities, drawing in prospective commercial, corporate, and retail customers to achieve financial targets through sales and cross sales within assigned products programs, service management system and overall cluster targets and to constantly meet and or exceed the cluster target on monthly basis.
Job Details
Sales Management:
Develops and implements marketing strategy in ensuring branch targets are met. This includes coaching staff on product knowledge, cross selling and keeping up to date with changes and developments in the market/business area to drive optimal achievement of this opportunities.
Co-ordinates cross selling opportunities with other business departments like corporate solutions, corporate banking, PMS, EFT, virtual banking, and other E-business products for possible businesses/ opportunities.
Conducts meetings with the marketing team and carry out reviews on the previous performance and plan for the month ahead.
Plan and oversees new marketing initiatives including branch expansion in new markets as well as continued expansion among existing customers.
Driving peak performance and commercial marketing success for all relationship officers across the branches.
Risk management:
Accountable for maintaining high data quality standards by ensuring information captured in the Bank’s systems and documentation by teams are accurate and maintained in a timely manner.
Responsible for the sale’s operational efficiency of the branch and productivity of its staff.
Manage the risk management process for the designated customer portfolio and be accountable for the ongoing monitoring of credit quality and compliance with Bank’s policies.
Develop close relationships with operations and risk management team to ensure delivery of quality products and services to customers.
Accountable for operating responsibly within the parameters of approved delegations.
Financial management:
Contribute to the net profitability of the region/zone; ensure effective management of revenue collection and expenditure control.
Ensures that all aspects of revenue collection and operational expenditure are actively monitored and that they are in line with the operating budget.
Review actual figures in the Branch Balance Sheet, Profit and Loss against budget and / or against past months’ performance and investigate undue variations.
Drive the growth of deposits, loans and overdrafts to increase profitability of the Branch.
People management:
Build organizational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these.
Responsible for the development and retention of relevant skills in order to meet business needs.
Ensure the effective selection of staff by matching the skills and competencies to the requirements of the job.
Ensure skills assessments and competency-based training takes place as and when required.
Create an environment in which learning, and development are emphasized and valued.
Take personal responsibility for coaching and mentoring others.
Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports.
Monitor and manage the performance and development of direct reports and constantly give feedback during monthly one-on-one review meetings.
Qualifications and Skills
Education: Minimum of First Degree in any discipline. Additional Qualification will be an Added Advantage
Specialized knowledge: 12 – 15 years cognate experience
Professional Certification: CIBN
Experience: Sales and Marketing
Digitally Savvy
Superb interpersonal skills
Good communication skills
A commitment to excellent customer service
Strategic thinker and ability to analyze and solve problems quickly.
PZ Cussons is a dynamic consumer products group and innovator of some of the world’s best known and loved brands. Calling on over 130 years of expertise, we operate internationally in carefully selected developed and emerging markets that present the greatest strategic potential for future growth. Our world-class supply chain and distribution networks enable us to meet our global consumer needs and deliver quality brands that add value and enhance everyday lives.
We are recruiting to fill the following positions below:
Job Requisition ID: JR001359 Location: Nigeria
Job Schedule: Full time
Department: Marketing
Reports to: Category Lead, Beauty
Job Purpose
Utilise a thorough understanding of the African consumer, customer and competitor environment to develop compelling brand strategies, aligned to group brand strategies
Significant Relationships (Internal & external)
Regional Marketing team
Brand Development & Activation Team
Cross-functional teams from Finance, Commercial, Supply Chain, HR, NPD, Consumer Insights, Digital
Advertising agencies & Service providers
Key Accountabilities
Contribute to the creation and development of brand strategy to grow brands market share volume/value and profitability; and oversee strategy implementation.
Support the delivery of overall budgeted profitability of the brand by developing solid brand strategies that grow and sustain brand performance Monitor and report the regional brand’s performance through brand health indicators (NNS, GM, MC) and key consumer KPIs (awareness, trial, attribute rating etc.)
Explore & exploit new growth opportunities for the brand. Initiate and lead the NPD process ensuring that its requirements are managed and delivered according to targets with clear hand over to CBUs at Gate 2 Collate local consumer insights and output from research plans to feed into the development of the brand strategy
Define pricing policy for products within the brand portfolio in the Region Develop regional communication material aligned to the brand strategy and that support the delivery of CBU brand plans
Participate actively in company-wide initiatives as required – e.g. Margin Improvement Proactively identify sources and resource needs to support brand growth
Job Context & Special Features:
May require:
Significant in-country and regional travel
International travel
Flexibility to work on weekends
Qualifications, Experience & Competencies
Bachelor’s Degree
5-7 years demonstrated experience in Brand Management
Professional Qualification in Marketing is essential
IT savvy including the use of MS Office Suite of Applications
Job Requisition ID: JR001397 Location: 3rd Party Location – Lagos
Job Schedule: Full time
Grade: 5
Department: Sales/Commercial
Responsible to: National Key Account Manager
Responsible for: Territory Account Manager (If Any)
Department Strategic Objectives
Lead in the delivery of Joint Business plans with the customer towards the achievement of the overall organisation business and growth objectives in key accounts.
Job Purpose
Support development, and ensure implementation of customers
Plans that are aligned with overall business strategies and achievement of profitable sales objectives
Must be able to influence, inspire and drive performance without having direct management responsibility for distributor staff Key Account Manager
Context/Scope
A key contributor to the success of the PZ Cussons commercial strategic plan with an effective and flexible field sales force; demonstrating industry leadership in both volume driving & brand building activity.
Key Accountabilities
Ensure achievement of agreed Customer targets/KPIs
Manage the business partnership with Key Account
Customers including development and implementation of Joint Business Plan
Define and execute plans for the key accounts Customers in line with business requirements
Lead the implementation and excellent execution of all channel/category activities for Customer channels
Provide inputs into the Commercial Planning process.
Measurement/Performance Indicators
Availability and quarterly reviews of annual Joint Business Plan with Key Account
Timeliness and quality of implementation of the Joint Business Plan
Target vs. Actual performance (volume/value, KPIs etc.)
Internal & External Relationships
National Key Account Manager
Line Managers (Marketing/Sales/Channel/Supply Chain/Finance)
Key Accounts Customers
PZ Marketing & Sales network
Knowledge, Skills & Experience
Qualifications:
First Degree in any discipline
Computer literacy (MS Word, Excel, PowerPoint)
Experiences:
Minimum of 3 years in marketing or sales
Understands Customer and Field Sales Management practice
Has demonstrated success in the previous role
Knowledge:
Good knowledge of business objectives and priorities.
Good knowledge of Joint Business Planning process
Working Knowledge of core Commercial Planning process (IMEX, CPM, Battle Plan, Risk & Opps, RiRo, SLOBs).
Partner line managers to ensure smooth implementation of operational HR agenda aligned to agreed HR policies e.g. Recruitment, exits management, Discipline, Engagement, Welfare, transfers, etc
Work with line managers to develop talent plans for G5 & G6 and training needs for the team
Provide insights and propose solutions on a broad range of topics. Eg. 1) Talent management – using own insights to engage with managers on plans and solutions. 2) Leadership capability/people management skills – providing coaching to managers, giving feedback and support on their own capability and impact, and implementing more formal learning programmes where appropriate.
Work collaboratively with our HR colleagues in the centre of expertise to execute agreed talent plan, ensuring appropriate capability and talent plans are devised and brilliantly executed
Support supply chain to implement change agendas and other initiatives that would for the realization of the overall business objectives
Partner Line Managers to ensure ongoing engagement plans are successfully implemented. Drive employee motivation and engagement, with a tangible impact in creating the desired culture within the function.
Ensure line managers create the appropriate performance culture in their teams by ensuring robust and consistent performance management is in place.
Utilise employee data (turnover, absence, performance, demographics, talent, and reward) to proactively diagnose potential issues and trends that form future people plans.
Coaching of line managers and leaders.
Responsible for monthly reporting of key peopMetrics.
Requirements
Candidates should possess relevant qualifications and work experience.
Job Requisition ID: JR001323 Location: Abia
Job Type: Full time
Job Description
Key Distributor management to deliver positive ROI.
Efficient supervision of Secondary sales team to drive products availability/Performance management.
Retail account management and creation.
To set territory sales targets & objectives from the overall business targets and objectives.
Coaching and accompaniment with directs reports to enhance efficiency.
Managing outlets-ensure proper servicing, settle disputes, handle complaints, communicate trade promotions and consumer promotions, oversee merchandising and manage payment terms.
Develop Distribution-add new markets, new outlets, new beats, new yans, handcarts, trikes and bikes.
Meet secondary sales volume and target for the territory.
Manage KD Staff-sales reps and KPO, Review them daily.
Manage KD Warehouse- maintain FIFO, Stacking norm market visit-At least 12 full days per month, accompanied call with each SR at least one full day in a month.
Requirements
Possess a University Degree in any discipline, preferably in Business Administration.
Possess two to three years’ experience within a reputable/ multinational company.
Be a computer expert especially in MS Word, Excel and Power point.
Have strong numerical skills.
Excellent oral and written communication skills.
Be a team player with the ability to drive the team to unsurpassed success.
Be mobile and willing to be flexible in terms of location.
Previous experience of working in a food industry (preferably edible oil sector) would be advantageous.
Paga is a licensed financial services company and a leading payments company in Nigeria with a massive transformative purpose – to make it simple for one billion people to access and use money. It was founded on the simple belief that the ubiquity of mobile phones can be leveraged in building an ecosystem that enables people to digitally send and receive money and creating simple financial access for everyone.
We are recruiting to fill the following positions below:
1.) Product Marketer 2.) Growth Data Analyst 3.) Territory Sales Executive 4.) Regional Sales Manager 5.) Key Account Manager 6.) Sales Manager 7.) Territory Sales Executive (Consumer via Agent) – Ogun 8.) Territory Sales Executive (Consumer via Agent) – Abia
As the Product Marketing Manager for Paga, you’ll play a crucial role in increasing product adoption and revenue growth.
Your responsibilities include developing and executing comprehensive go-to-market plans.
These plans should leverage targeted downstream distribution channels and engage key stakeholders.
Primary Responsibilities
Take ownership of the product narrative. Create compelling value propositions for consumers and translate product features into customer-centric messaging frameworks.
Advocate for the customer’s voice within the product organization, prioritizing customer needs and problems in product development and roadmap planning. Collect and interpret customer feedback, transforming it into actionable insights for product teams.
Collaborate cross-functionally, partnering closely with product teams, sales, customer experience, and risk departments to ensure seamless product launches.
Take the lead in all product innovation initiatives to help transform the Paga brand.
Take ownership and assess the success of go-to-market initiatives, showing a clear impact on product adoption and revenue metrics.
Requirements
Bachelor’s Degree required
Product Marketing expertise
Strong communication skills
Data Analysis
Project management skills
Experience: Minimum of 3-5 years of relevant experience
Key Competencies:
Proven experience in B2C product marketing, ideally within the payments or financial services industry.
Strong understanding of go-to-market strategies, customer segmentation, and messaging development is necessary.
Exceptional written and verbal communication skills, with the ability to adapt messages to diverse audiences.
Passionate about understanding customer needs and converting them into actionable insights for product development.
A strategic thinker with analytical and problem-solving skills, capable of developing and executing data-driven go-to-market plans, and able to pivot when necessary.
A collaborator who excels in a fast-paced, cross-functional environment and enjoys establishing strong relationships with stakeholders throughout the organization.
Being familiar with global markets and having the ability to adapt strategies to various cultural contexts is an advantage.
As a Business Data Analyst, you will be a crucial part of Paga’s Growth unit. Your role will involve merging product and marketing data with business acumen to boost consumer adoption and retention in collaboration with business partners across the organization.
This role requires strategic, analytical, and administrative skills, as you will be providing support and data-driven direction within the Growth team.
The Business Data Analyst at Paga is a blend of traditional roles in strategy, product marketing, and business intelligence. In this dynamic role, you will focus on consumer behavior and transaction data.
Your responsibilities include conducting qualitative and quantitative consumer research, analyzing and synthesizing trends, crafting actionable insights, managing projects, and reporting. All these efforts aim to achieve the business goals of consumer acquisition and retention sustainably.
You are expected to work closely with stakeholders across the company, and your deliverables will involve executing your strategic recommendations.
The successful candidate will have a passion for innovative analysis, strong communication skills, scalable processes, and the ability to develop findings and recommendations that go beyond the numbers.
Primary Responsiobilities
Develop, evaluate, and report on targeted marketing strategies and initiatives
Create a variety of models to predict and better understand consumer behavior
Design and launch experiments, determine campaign targeting strategies, and develop category-specific KPIs, forecasts, and goals
Build dashboards, reports, and alerting systems for ongoing analysis and monitoring of marketing campaigns, categories, and channels
Identify process and system improvement opportunities by monitoring existing metrics, analyzing data, and partnering with internal teams as needed
Support the ongoing analysis of business performance to inform marketing and product development decisions
Enable effective decision-making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format
Develop and maintain strong working relationships with internal business partners and external vendors to improve strategies and make recommendations
Conduct user/transaction analysis
Conduct market and consumer behavior trend analysis
Stay updated on industry and market trends
Undertake other roles as assigned by the Growth leadership.
Requirements
Bachelor’s Degree Required
Proficiency in Ms Office – Visio, Excel, Word, and PowerPoint, Power Bi, Amplitude
Minimum of 3-5 years of relevant experience
Communicates tactfully and effectively both verbally and in writing
Flexibility and adaptability to new instructions and/or dynamic organizational priorities
Must be a team player and able to work collaboratively with others.
Key Competencies:
Data Fluency: Expert quantitative analysis and logical reasoning; 3+ years’ experience using database languages (e.g., SQL or BigQuery) and visualization tools (PowerBI and Tableau) on large data sets to extract trends and insights
Proficiency in Microsoft Excel and the rest of the Microsoft Office suite
Hands-on experience conducting customer segmentation, cohort performance, and product funnel analyses is preferred
Strong focus on metrics to measure and demonstrate success
Excellent team player with strong interpersonal skills and the ability to collaborate with cross-functional teams
Excellent verbal, non-verbal, and written communication skills
Quick thinking, bright, and self-confident
Demonstrated ability to multi-task and manage competing priorities
Intrapreneurial, self-driven, hardworking, and proactive
Strong planning, organization, presentation, project management, technical, and analytical skills
A keen eye for details, market, and consumer insights, and how to utilize them for a commercial advantage
Proven problem-analysis and problem-solving skills, good judgment, and decision-making ability
Location: Ikeja, Lagos
Job Schedule: Full time
Department: Sales & Distribution
Reports to: Territory Sales Manager, Lagos
About the Role
The Territory Sales Executive (TSE) oversees assigned areas to deliver all commercial targets in their territory.
The TSE is responsible for assigned team’s sales productivity and directs effort to have overall impact on company results.
The TSE manages all aspects of running an efficient sales team, including supervising, coaching, disciplining, and motivating direct reports to deliver on sales targets.
Primary Responsibilities
Achievement of commercial targets set for the territory:
A Territory Sales Executive has ownership for achieving the overall commercial targets set for all areas within their territory. These targets include targets for active agent count, transaction mix, transaction value, transaction volume, among others.
Coaching/Mentoring Agents, PSPs & Aggregators in the assigned territory:
Train and retrain PSPs & Aggregators under their supervision to ensure that they train agents to expected standard.
Mentor, coach and provide immediate correction to agents, PSPs, aggregators, and escalate issues to State Managers where applicable.
Communicate important company updates to the PSPs & Aggregators in their zone and ensuring that the information is understood.
Assess the activities and performance of PSPs & Aggregators under their supervision and report to the State Managers where applicable.
Representing Paga in the assigned territory:
Verify agent outlet before account is created.
Conduct agent knowledge assessment, within 4 weeks, after agent is trained.
Develop and maintain a positive and professional relationship with all agency principals and outlet assistants across their territory.
Report issues and communicate insights internally to ensure that relevant resources are deployed to strengthen the Paga business in their territory.
Requirements
Bachelor’s Degree from an accredited university or college with 2-3 years experience
Must be proficient with Microsoft Excel and other Microsoft Office applications
Must be able to understand and report issues appropriately
Strong analytical and problem-solving skills
Provide outstanding customer service
Key Competencies:
Strong leadership skills
Strong interpersonal/communication skills
Takes initiative and ownership
Must be self-driven and excited about winning
Detail oriented
Flexible: willingness to test ideas quickly and take learnings
Location: Abuja, FCT
Job Schedule: Full time
Sector: Financial Services
Department: Consumer via Agent
Reports to: National Sales Manager, Consumer via Agent
About the Role
The Regional Sales Manager is responsible for delivering on agent, customer, merchant and revenue growth targets through effective development and management of a distribution network.
The role involves hands-on supervision of a 50+ person field sales/operational support team, ensuring teamwork and capability development, and delivering on commercial targets defined for each period.
To be successful you will need to be comfortable spending significant time in the field motivating the team and agents and driving both to exceed set targets.
You must be someone with a strong ability to influence and work collaboratively with teams that do not report into you.
The ideal candidate must have a clearly-demonstrated track record in channel recruiting and management and should have produced meaningful sales revenues at a fast-moving consumer goods company or similar.
The candidate must also have demonstrated skills in driving volumes through a channel, relationship building, monitoring and evaluating results to devise strategies.
The candidate must also have demonstrated an ability to motivate a team, provide mentorship, and understand how to grow sales staff.
The successful candidate will also need to be someone who cares about others, relatable, trustworthy, takes initiative, calm under pressure, and have great communication skills – verbal, non-verbal, and written.
Primary Responsibilities
Responsible for providing leadership to the region by ensuring that the appropriate structures, systems, and competencies and sales values are developed to exceed revenue targets
Working via the field team to manage recruitment, activation and ongoing support of agents across the region
Delivering on revenue targets for all products through agent-related transactions
Selection, training, and ongoing performance management of regional staff
Focus on optimization of team performance, enhancement of morale and productivity
Drive collaboration (regional) with cross functional teams who support the activities of the agent network (Brand Strategy & Marketing, Product Development, Customer Experience, Finance etc.)
Budgeting and accounting for utilization of regional funds, human and material resources, and other assets
Keeping abreast of global trends and best practices relevant to the business, with a view to interpret and adapt same to fit our environment
Ensure regional stakeholders’ compliance with regulatory requirements and Company standards
Preparing weekly, monthly and annual operational and management reports
Overall leadership in the region, including representing the Company and its management when and as needed
Requirements
Bachelor’s Degree required
At least 5years of relevant experience in sales at an FMCG with at least regional management experience
Excellent knowledge of MS Office and sales tracking software
Must be able to work in a high-velocity, high performance environment.
Must be able to develop and communicate competitive landscape analysis
Ability to lead cross functional teams
A detailed understanding of the wholesale and retail distribution marketplace, including their potential customers, partner suppliers, and competitors. In addition, knowledge of what motivates and drives retailers in most northern states
Drive channel satisfaction improvement
Key Competencies:
Strong leadership
Excellent Analytical, tactical and strategic thinking
Strong ability to motivate, influence and advice people
Strong planning and organizational skills
Good understanding of northern state markets, consumer preferences and trends
Attention to detail
Initiative and curiosity
Ability to multi-task and manage competing priorities
Good judgement and decision-making ability
Conflict resolution
Excellent communication skills – verbal, non-verbal and written
The Account Manager will be responsible for bringing onboard high net worth sellers, merchants, and FMCG businesses on Doroki and driving activities to deliver on set targets.
The main goal is to acquire new small and medium scale Merchants / Sellers / Businesses and manage relationships with existing ones.
To be successful you will need to be comfortable spending significant time in the field with merchants and businesses and working with them to exceed set targets.
You must be someone with a strong ability to influence and work collaboratively across teams.
Primary Responsibilities
Achieve commercial targets – the account manager has the ownership of achieving the overall commercial targets set for the territory of coverage. The targets include but are not limited to active merchant recruitment, Merchant retention and Revenue.
Proactively acquire new FMCG merchants and deepen existing relationships, by building a healthy pipeline of prospects using approved sales CRM tools.
Develop a solid and trusting relationship between major key FMCG clients and the company
Regular virtual meetings with FMCG merchants or sales visits to demonstrate and present Doroki product offerings.
Develop in-store visibility plans for Doroki in collaboration with FMCG merchants’ management; and follow up to achieve timely & effective implementation.
Resolving key client issues and complaints
Strategic planning to improve client results
Negotiating contracts with the client and establishing a timeline of performance
Expand relationships and bringing in new clients
Manage merchants’ expectations, adhere to company policies, procedures & controls, and ensure compliance with rules & regulations
Analyse & monitor FMCG merchant operations and channel trends to be able to make recommendations on business and service enhancements
Work with support teams to ensure that FMCG businesses get adequate support and proper communication to drive satisfaction and usage
Conduct regular spot checks on merchant activities and share feedback with the team
Identify emerging markets and market shifts while being fully aware of new products and competition status
Analyse data using available tools/dashboard
Understand, utilise, and support the service architecture created for the support of Key Doroki merchants
Give timely updates or gather market intelligence on Doroki service efficiency and effectiveness and channel issues and concerns to the appropriate unit
Pilot new services initiatives for key Doroki merchants and provide feedback for enhancements
Identifies service enhancements/service improvements, document them and discuss them with the line manager
Conduct periodic surveys on merchants for service improvement
Use trends to engage proactively, and support key merchant business by introducing new ways to optimize channels.
Generates and reports daily/ weekly key merchant Performance to the line manager
Work with the marketing team and line manager, to ensure proper branding support is delivered to key merchants on time
Key Competencies:
Strong leadership
Strong interpersonal/communication skills
Takes initiative and ownership
Company and Customer expertise
Skilled negotiator
Value-based selling
Strong ability to motivate, influence and advice people
Strong planning and organizational skills
Attention to detail
Ability to multi-task and manage competing priorities
Good judgement and decision-making ability
Excellent communication skills – verbal, non-verbal and written
Strategic thinking skills
Problem-solving skills
Qualifications, Knowledge and Skill Requirements
Bachelor’s Degree from an accredited university or college
Previous experience working in the FMCG or Service industry
Must be able to work in a high-velocity, high-performance environment.
Must be able to develop and communicate competitive landscape analysis
Location: Yaba, Lagos
Employment Type: Full Time
Department: Doroki
Reports To: General Manager, Sales & Distribution
About Doroki
Doroki is a collaborative commerce product developed to digitize Small and Medium Enterprises (SMEs’) business operations. SMEs’ business needs are growing quickly, and Doroki is well-positioned to meet these needs.
Doroki provides a dynamic all-in-one point-of-sale solution to simplify and manage merchants’ Billing, Inventory, Payments, Credit sales, eStore, CRM and loyalty Program, and much more.
The product is focused on increasing affordability and inclusivity for SMEs to digitize their business operations and make and accept digital payments through a mobile device in emerging markets like Nigeria.
About the Role
Our sales team is the engine that drives the acquisition, growth, and expansion of the market reach of our business solutions.
We’re seeking a qualified sales manager who can help keep this engine running with their own sales skills as well as the leadership of a team of driven Key account managers.
The ideal sales manager must have deep experience with the entire sales process, excelling at lead generation, relationship building, and deal closing.
We’re looking for a quick learner who has strong negotiating skills – someone with a successful track record who can inspire the same performance in others. The role demands a leader who has a sharp mind and the ability to coach, advise, motivate, or replace sales representatives while building and maintaining a high-performance team across the nation.
To be successful in this role, you will need to be comfortable with creating processes and execution strategies, leading a high-performance sales team, and spending significant time in the field (leading from the front) meeting the merchants and working with them to exceed set targets.
You must be someone with a strong ability to influence and work collaboratively across teams.
The ideal candidate must have a demonstrated track record in sales team management, key merchant recruitment and management and should have produced meaningful sales revenues within a similar industry.
The candidate must also have demonstrated skills in driving volumes, relationship building, monitoring, and evaluating results to implement strategies.
The candidate must also have demonstrated an ability to motivate a team, provide leadership and mentorship, and understand how to grow sales employees.
You will also need to be someone who cares about others, is relatable, trustworthy, takes initiative, is calm under pressure, and has great communication skills – verbal, non-verbal, and written.
Primary Responsibilities
Create and execute a strategic sales plan that expands our merchant base and extends Doroki’s national reach.
Achieve overall commercial targets set for the Doroki sales team; by managing and overseeing that the targets are in line with the objectives, numbers, and general goals
Develop key growth sales strategies, tactics, and action plans for the team.
Prospect, onboard, and meet with potential clients and grow long-lasting relationships that address their needs.
Expand relationships with existing and new top merchants by connecting with key stakeholders and proposing insights that deepen trust and provide opportunities to grow
Work closely with internal departments to co-create new operational advantages and solve challenges that may impact or affect merchants
Communicate important company updates to the team and ensure that the information is understood.
Plan and direct the day-to-day activities of the team towards the achievement of set targets and ensure the efficient utilization of resources
Identify knowledge gaps within the team and develop plans for filling them.
Mentor & Coach account managers on practical strategies and methods for closing sales and managing partners/key accounts
Work with relevant internal teams to ensure that merchants get adequate support and proper communication to drive satisfaction and usage
Use trends to engage proactively, and support merchant business by introducing new ways to optimize channel
Engage the product team where required to provide user experience and required enhancement for product usage improvement
Identify emerging markets and market shifts while being fully aware of new products and competition status
Identifying emerging markets to find new sales opportunities.
Tracking and analyzing sales statistics based on key quantitative metrics.
Making data-informed decisions to drive performance and resource allocation.
Knowledge and Skill Requirements
Bachelor’s Degree from an accredited university or college
Must be able to work in a high-velocity, high performance environment.
Must be able to develop and communicate competitive landscape analysis
Proficient in the use of sales CRM tools.
At least 7 years’ relevant experience in sales
Strong analytical and problem-solving skills
Provide outstanding customer service
Key Competencies:
Strong leadership
Strong interpersonal/communication skills
Takes initiative and ownership
Company and Customer expertise
Skilled negotiator
Value based selling
Strong ability to motivate, influence and advice people
Strong planning and organizational skills
Attention to detail
Ability to multi-task and manage competing priorities
Good judgement and decision-making ability
Excellent communication skills – verbal, non-verbal and written
Note: We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices.
7.) Territory Sales Executive (Consumer via Agent) – Ogun
Job Title: Territory Sales Executive (Consumer via Agent)
Location: Sango Ota, Ogun
Employment Type: Full Time
Department: Consumer via Agent
Reports To: Territory Sales Manager, Lagos
About the Role
The Territory Sales Executive (TSE) oversees assigned areas to deliver all commercial targets in their territory.
The TSE is responsible for assigned team’s sales productivity and directs effort to have overall impact on company results.
The TSE manages all aspects of running an efficient sales team, including supervising, coaching, disciplining, and motivating direct reports to deliver on sales targets.
Primary Responsibilites
Achievement of commercial targets set for the territory:
A Territory Sales Executive has ownership for achieving the overall commercial targets set for all areas within their territory. These targets include targets for active agent count, transaction mix, transaction value, transaction volume, among others.
Coaching/Mentoring Agents, PSPs & Aggregators in the assigned territory:
Train and retrain PSPs & Aggregators under their supervision to ensure that they train agents to expected standard.
Mentor, coach and provide immediate correction to agents, PSPs, aggregators, and escalate issues to State Managers where applicable.
Communicate important company updates to the PSPs & Aggregators in their zone and ensuring that the information is understood.
Assess the activities and performance of PSPs & Aggregators under their supervision and report to the State Managers where applicable.
Representing Paga in the assigned territory:
Verify agent outlet before account is created.
Conduct agent knowledge assessment, within 4 weeks, after agent is trained.
Develop and maintain a positive and professional relationship with all agency principals and outlet assistants across their territory.
Report issues and communicate insights internally to ensure that relevant resources are deployed to strengthen the Paga business in their territory.
Knowledge and Skill Requirements
Bachelor’s Degree from an accredited University or College
2 – 3 years relevant work experience.
Must be proficient with Microsoft Excel and other Microsoft Office applications
Must be able to understand and report issues appropriately
Strong analytical and problem-solving skills
Provide outstanding customer service.
Key Competencies:
Strong leadership skills
Strong interpersonal/communication skills
Takes initiative and ownership
Must be self-driven and excited about winning
Detail oriented
Flexible: willingness to test ideas quickly and take learnings
Note: We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices.
8.) Territory Sales Executive (Consumer via Agent) – Abia
Job Title: Territory Sales Executive (Consumer via Agent)
Location: Aba, Abia
Employment Type: Full Time
Department: Consumer via Agent
Reports To: Territory Sales Manager, Lagos
About the Role
The Territory Sales Executive (TSE) oversees assigned areas to deliver all commercial targets in their territory.
The TSE is responsible for assigned team’s sales productivity and directs effort to have overall impact on company results.
The TSE manages all aspects of running an efficient sales team, including supervising, coaching, disciplining, and motivating direct reports to deliver on sales targets.
Primary Responsibilites
Achievement of commercial targets set for the territory:
A Territory Sales Executive has ownership for achieving the overall commercial targets set for all areas within their territory. These targets include targets for active agent count, transaction mix, transaction value, transaction volume, among others.
Coaching/Mentoring Agents, PSPs & Aggregators in the assigned territory:
Train and retrain PSPs & Aggregators under their supervision to ensure that they train agents to expected standard.
Mentor, coach and provide immediate correction to agents, PSPs, aggregators, and escalate issues to State Managers where applicable.
Communicate important company updates to the PSPs & Aggregators in their zone and ensuring that the information is understood.
Assess the activities and performance of PSPs & Aggregators under their supervision and report to the State Managers where applicable.
Representing Paga in the assigned territory:
Verify agent outlet before account is created.
Conduct agent knowledge assessment, within 4 weeks, after agent is trained.
Develop and maintain a positive and professional relationship with all agency principals and outlet assistants across their territory.
Report issues and communicate insights internally to ensure that relevant resources are deployed to strengthen the Paga business in their territory.
Knowledge and Skill Requirements
Bachelor’s Degree from an accredited University or College
2 – 3 years relevant work experience.
Must be proficient with Microsoft Excel and other Microsoft Office applications
Must be able to understand and report issues appropriately
Strong analytical and problem-solving skills
Provide outstanding customer service.
Key Competencies:
Strong leadership skills
Strong interpersonal/communication skills
Takes initiative and ownership
Must be self-driven and excited about winning
Detail oriented
Flexible: willingness to test ideas quickly and take learnings
Note: We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices.
Konga is a leading player in the Nigerian e-commerce space, with over a thousand (1000) employees across the country, over 35 offline retail stores and many growing business subsidiaries such as KongaPay, Konga Travels and Tours, Konga Express, Konga Health, Konga Food, etc.
We are recruiting to fill the following positions below:
1.) Sales Lead (Shop Manager) 2.) Production / Market Place Operations Officer 3.) Direct Sales Agent (x2) 4.) Category Manager
See job details and how to apply below.
1.) Sales Lead (Shop Manager)
Job Title: Sales Lead (Shop Manager)
Location: Lagos
Employment Type: Full-time
Department / Division Unit: Konga Retail
Reports to The Store Manager
Hours of work 8 am – 6 pm
Job Objectives / A Brief Overview of the Role
The Shop Manager will monitor sales metrics and manage the entire sales administration process.
They will collaborate with various professionals, so it’s essential that they have excellent communication skills and feel comfortable working in a team environment.
They should also be able to lead and motivate the sales team to achieve specific goals.
Manage the floor sales representatives and other members of the team
Set and track sales targets for your team
Suggest and implement improvements in the sales administration process
Report on sales metrics and suggest improvements
Prepare monthly, quarterly, and annual sales forecasts
Use customer feedback to generate ideas about new development or products
Research and discover methods to increase customer engagement and sales output.
Ensure sales, finance, and legal policies and procedures are met
Build an open-communication environment for your team
Liaise with your Line Manager and Retail Operation Team to ensure consistency and increase sales
Key Performance Indicators
Near zero incidence of customer complaint/adverse.
Near zero incidence of untimely response to an escalation
Near zero incidence of untimely order delivery
Knowledge and Experience
Knowledge:
Degree in Sales, Business Administration, or a certificate in a relevant field
Proven work experience as an Inside sales manager
Hands-on experience with CRM software and MS Excel
In-depth understanding of the sales administration process
Excellent interpersonal and team management skills
Strong analytical and organizational skills
Numerical abilities and problem-solving attitude.
Qualifications
Essential:
Strong interpersonal and communication skills,
A Degree in Business or related fields
Microsoft package proficiency.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their CV to: careers@konga.com using the Job Title as the subject of the mail.
2.) Production / Market Place Operations Officer
Job Title: Production / Market Place Operations Officer
Location: Lagos
Employment Type: Full-time
Reports to: Manager, Production & MarketPlace Operations
Hours of Work: 8:00 am – 5:00 pm
A Brief Overview of the Role
Products: QC of products listed. Manage all products on the site
Constantly having processes that will checkmate problems around product creation & management.
Key Duties
Managing and maintaining accurate content for existing products and push new product updates including product copy and images to Konga.com on a regular basis.
Assisting in the resolution of Konga mails in a timely matter by investigating and troubleshooting for product descriptions, dimensions and packaging.
Managing the items listed by Merchants on Seller listing platform.
Creating new categories and managing the existing category tree.
Managing the existing categories on the Konga.com’s Navigation Bar.
Managing the site products.
Providing insights using product data available
Ensuring the verification of High End Brands listed by Merchants on Seller HQ
Ensuring that products have all required attributes to enhance sale.
Relationship Building:
Name the regular contacts and relationships this position will develop which have impact on the performance of this position
Relationship – External / Internal:
Customer – External
Merchant – External
Line Manager – Internal
Colleagues / Operations Team – Internal
Qualifications
HND / B.Sc in any field.
Experience:
A minimum of 1 year related working experience
Experienced user of Microsoft Office packages (word, excel)
Great attitude and strong work ethic.
Excellent written and oral communication skills
Has knowledge/has worked within an e-commerce business
Computer, Internet and mobile proficiency
Ability to work with minimal supervision; organized and able to handle multiple tasks / rojects simultaneously
Comfortable working in a fast-paced, deadline-oriented environment.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their CV to: careers@konga.com using the Job Title as the subject of the mail.
3.) Direct Sales Agent (x2)
Job Title: Direct Sales Agent
Locations: Lagos and Owerri, Imo
Employment Type: Full-time
Job Objectives / A Brief Overview of the Role
DSA are responsible for communicating the benefits of the company’s products to drive sales.
Saro Agrosciences is the flagship company of Saroafrica International group and was established in 1991 as Saro Pharma & Chemical Co. Limited.
Saro Agrosciences has grown into a leading player in the agriculture industry. We are passionately committed to empowering the Nigerian farmer with superior agro-inputs like crop protection products, seeds, fertilizers, and knowledge that will enable these farmers to increase their yield and livelihood in a sustainable manner.
We are recruiting to fill the following positions below:
He/she ensures proper accounting records/information are kept and treated appropriately at the business depots & company assets, stock, cash, etc are always secure.
Primary Responsibilities
Prepare reliable & timely report comprising of IMS raw data, customers’ ledger, stock records, purchases, health check as well as other designated reports.
Issue invoice, receipts etc for all transactions and proper recording and filing of all documents including payment tellers
Ensure company assets -stock, cash, vehicles, documents, etc are properly secured.
Ensure there’s no cash loss.
Maintain incident free record on company assets -Cash, Product, Motor vehicle, Computer, etc.
Execute activities within approved budgets.
Post transactions and analyse account records
Qualifications
Candidates should possess an OND in Accounting
Must have 2 years’ experience in similar role
Required Age: 23 – 32 years.
Special Skills and Key Behavioural Competencies:
Smart
Good numeric ability
Computer literate
Must be resident in City of interest
High integrity and must be able to work under pressure.
He/she ensures proper accounting records/information are kept and treated appropriately at the business depots & company assets, stock, cash, etc are always secure.
Primary Responsibilities
Prepare reliable & timely report comprising of IMS raw data, customers’ ledger, stock records, purchases, health check as well as other designated reports.
Issue invoice, receipts etc for all transactions and proper recording and filing of all documents including payment tellers
Ensure company assets -stock, cash, vehicles, documents, etc are properly secured.
Ensure there’s no cash loss.
Maintain incident free record on company assets -Cash, Product, Motor vehicle, Computer, etc.
Execute activities within approved budgets.
Post transactions and analyse account records
Qualifications
Candidates should possess an OND in Accounting
Must have 2 years’ experience in similar role
Required Age: 23-32 years
Special Skills and Key Behavioural Competencies:
Smart
Good numeric ability
Computer literate
Must be resident in City of interest
High integrity and must be able to work under pressure.
He/she ensures proper accounting records/information are kept and treated appropriately at the business depots & company assets, stock, cash, etc are always secure.
Primary Responsibilities
Prepare reliable & timely report comprising of IMS raw data, customers’ ledger, stock records, purchases, health check as well as other designated reports.
Issue invoice, receipts etc for all transactions and proper recording and filing of all documents including payment tellers
Ensure company assets -stock, cash, vehicles, documents, etc are properly secured.
Ensure there’s no cash loss.
Maintain incident free record on company assets -Cash, Product, Motor vehicle, Computer, etc.
Execute activities within approved budgets.
Post transactions and analyse account records
Qualifications
Candidates should possess an OND in Accounting
Must have 2 years’ experience in similar role
Required Age: 23-32 years
Special Skills and Key Behavioural Competencies:
Smart
Good numeric ability
Computer literate
Must be resident in City of interest
High integrity and must be able to work under pressure.
He/she is responsible for using a Vehicle to ensure retail customers are served; and Saro Agrosciences products are available & visible across in assigned routes at all times.
Primary Responsibilities
Prepares route plan & adhere to it strictly.
Develop & maintain customer list that capture Name, Contact Person, Address, and Phone Numbers of customers in assigned routes.
Sell company products to current & potential retail outlets / customers.
Deliver set targets on all sales KPIs- Call, IMS, Collection, Strike Rate, Average Order Size/Call etc.
Ensure products are sold as communicated in official company price list in all sales outlets
Ensure proper maintenance of the van is carried out in accordance with guidelines.
Maintain a driver’s logbook showing details of itineraries, fuel consumption, maintenance records, etc.
Assist in the development (information generation) and implementation of marketing plans regarding his / her assigned territory.
Report issues relating to satisfaction of customers, & consumers in assigned routes.
Develop existing & new retail customers to achieve daily, weekly, monthly, & annual volume / revenue targets.
Special Skills and Key Behavioural Competencies:
Good Communication skill
Good interpersonal skills
High integrity and must be able to work under pressure
Must be able to speak the local language of the area
Computer literate
Must be resident in City of interest
Possess valid drivers’ license
Qualifications
Candidateshould possess an OND (Accounts, Economics, Business Management, etc)
5.) Graduate Trainee (Mechanical Engineering and Production/Industrial Engineering)
Job Title: Graduate Trainee (Mechanical Engineering and Production/Industrial Engineering)
Location: Nigeria
Employment Type: Full-time
Requirements
Minimum of Bachelor’s Degree (Second-Class Upper – 2:1) in Mechanical Engineering, Production Engineering and Industrial Engineering from a reputable University.
You should be 25 years and below as at your last birthday.
You should have graduated with at least a Second Class Upper Division
You should be a self-starter and be ready to live in the rural areas of our job locations.
Be analytically minded with the ability to learn quickly.
Be confident and possess leadership skills.
You should have completed your NYSC scheme or to complete by February 2024.
Note: If you have applied to Saro before, you need not apply again
6.) Account Officer
Job Title: Account Officer
Location: Kaduna
Employment Type: Full-time
Job Description
He/she ensures proper accounting records/information are kept and treated appropriately at the business depots & company assets, stock, cash, etc are always secure.
Primary Responsibilities
Post transactions and analyse account records
Be engaged in inventory, customers and sales reconciliation
Maintain General Ledge schedules
Prepare reliable & timely report comprising of IMS raw data, customers’ ledger, stock records, purchases, health check as well as other designated reports.
Issue invoice, receipts etc for all transactions and proper recording and filing of all documents including payment tellers
Manage the interface between the front office and the Back office finance team.
Ensure there’s no cash loss
Maintain the Fixed Assets Register
Special Skills & Key Behavioral Competencies
Ability to work under tight schedule
Excellent analytical and communication skills
Dependability- Reliable, responsible and dependable
Attention to Details: Being careful about details and thorough in completing work task
Initiative: Willingness to take on responsibilities and challenges
Excellent IT skills
Ability to manage multiple priorities within required timeframes
Must be resident in City of interest
Courses / Qualifications
OND in Accounting
Relevant experience: 2 years in Market Sales rep role
He/she ensures wholesales, & retail customers in assigned open markets are served; and Saro Agrosciences products are always available & visible at the retail / wholesalers’ outlets in assigned open markets.
Primary Responsibilities
Prepares route plan & adhere to it strictly.
Develop & maintain customer list that capture Name, Contact Person, Address, and Phone Numbers of customers in assigned markets.
Sell company products to current & potential wholesale / retail outlets & customers.
Deliver set targets on all sales KPIs- Call, IMS, Collection, Strike Rate, Average Order Size/Call etc.
Ensure products are sold as communicated in official company price list in all sales outlets.
Develop existing & new wholesale / retail customers to achieve daily, weekly, monthly, & annual volume / revenue targets.
Ensures sales to customers are done on cash basis; and Cr. Limits are approved / adhered to where applicable.
Report issues relating to / satisfaction of customers, & consumers in assigned markets.
Assist in the development (information generation) and implementation of marketing plans regarding his / her assigned territory.
Merchandize & execute products display initiatives leading to the desired visibilities for company brands in the retail outlets trade channels.
Courses / Qualifications
OND in Accounts, Economics, Business Management, etc.
Relevant Experience: 2 years in Market Sales rep role
Required Age: 23-32 years.
Special Skills & Key Behavioral Competencies:
Smart
Good numeric ability
Computer literate
Resident of the target area
Ability to communicate fluently in the local languages of the area
High integrity and must be able to work under pressure.
He/she ensures wholesales, & retail customers in assigned open markets are served; and Saro Agrosciences products are always available & visible at the retail / wholesalers’ outlets in assigned open markets.
Primary Responsibilities
Prepares route plan & adhere to it strictly.
Develop & maintain customer list that capture Name, Contact Person, Address, and Phone Numbers of customers in assigned markets.
Sell company products to current & potential wholesale / retail outlets & customers.
Deliver set targets on all sales KPIs- Call, IMS, Collection, Strike Rate, Average Order Size/Call etc.
Ensure products are sold as communicated in official company price list in all sales outlets.
Develop existing & new wholesale / retail customers to achieve daily, weekly, monthly, & annual volume / revenue targets.
Ensures sales to customers are done on cash basis; and Cr. Limits are approved / adhered to where applicable.
Report issues relating to / satisfaction of customers, & consumers in assigned markets.
Assist in the development (information generation) and implementation of marketing plans regarding his / her assigned territory.
Merchandize & execute products display initiatives leading to the desired visibilities for company brands in the retail outlets trade channels.
Special Skills & Key Behavioral Competencies:
Smart
Good numeric ability
Computer literate
Resident of the target area
Ability to communicate fluently in the local languages of the area
High integrity and must be able to work under pressure.
Good knowledge of target Market
Resident of the target area
Courses / Qualifications
OND in Accounting, Economics, Business Management, etc)
Relevant experience: 2 years in Market Sales rep role
MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
We are recruiting to fill the following positions below:
1.) Senior Manager – Digital Marketing 2.) Senior Architect – Billing, Charging and VAS 3.) Manager – Master Brand 4.) Account Partner – Public Sector.Enterprise Business 5.) Manager – EB Sales Large and Medium Enterprise SouthSouth, Enterprise Business 6.) Partner – Client Success LE and Public LSW, Enterprise Business 7.) Manager – Project, Network 8.) Officer – Outbound and Support Desk, Customer Services 9.) Analyst – CVM Operations, Marketing 10.) Manager – CRM, Bayobab 11.) Analyst – Service Integration, Customer Relations
See job details and how to apply below.
1.) Senior Manager – Digital Marketing
Job Title: Senior Manager – Digital Marketing
Job Identification: 3931 Location: Ikoyi,Lagos
Mission
To drive MTN’s Digital strategy and execution across all digital channels and touchpoints. This includes but is not limited to digital media, digital advertising, content strategy, corporate identity and advertising, social media, and Group digital properties.
To conceptualize, execute and manage all digital media communication campaigns for the MTN Brand, in line with the overall marketing strategy and other divisional initiatives.
Implement a robust digital marketing acquisition vision and optimize all digital platforms’ financial and operational performance by inspiring a team of onsite, Social Media, Content, Paid media/SEO and Analytics/ CRO leads.
Description
Develop MTN’s Digital strategy and execution across all digital channels and touchpoints. This includes but is not limited to digital media, digital advertising, content strategy, corporate identity and advertising, social media, and all MTN Group digital properties.
Conceptualize and execute all digital media communication campaigns for the MTN Brand, in line with the overall marketing strategy and other divisional initiatives.
Drive customer acquisition, leads, and revenue generation across designated digital channels /platforms
Lead the development of content strategy and innovative social media engagement initiatives to drive brand differentiation and affinity
Use of data analytics for campaign optimization, tracking, and predictive learnings for future proposition development and social engagements
Proficiency in the use of Martech and Digital Marketing tools like Google Analytics, Mix Panel, Apps flyer, Metabase, Data studio, MailChimp for real-time performance tracking, revenue generation, and the development of competitive strategies
Ensure adherence to legal, compliance, and communication policies to forestall breaches and reputational backlash on the MTN brand
Lead the maintenance, management and performance of the MTN website www.mtn.ng and all associated websites
Improve the design, usability, content, and conversion points of the company’s website to meet relevant KPIs
Lead and manage in-house creative development to ensure faster route-to-market
Monitor projects and ensure they are delivered to budget and on time
Define new digital products and requirements based on the technological roadmap & business strategy of MTN Nigeria working with key business stakeholders
Analyze and interpret user journey stats in order to improve customer experience
Lead team to prioritize and sign off on all projects based on strategic importance; resource availability etc.
Determine and track man-hour requirements
Work closely with Information systems on website functionality and proper change request processes
Monitor and evaluate relevant media agencies to deliver on strategy, creativity, and output.
Lead the digital marketing team in establishing a strong cross-departmental relationship with other Lines of Businesses (LOBs), Legal, etc.
Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.
Education
First Degree in Marketing, Social Sciences etc.
A master’s Degree or post-graduate diploma in Marketing, Digital Marketing, Business Administration or a related discipline
APCON Certification
Relevant certification in Digital Marketing
Fluent in English
Experience:
Experience: 9 – 17 years’ experience which includes:
8+ years of experience in Marketing, Digital marketing, APCON certification
4+ years experience in a leadership role driving large-scale digital media strategy
Experience in managing agency relationships and in, planning and buying display media, building campaigns, implementing bidding strategies
Expert knowledge of Digital analytics, Funnel optimization, lead generation, customer acquisition and revenue generation on digital platforms
Proficiency in campaign development, A/B testing, media buying and channeling, UX, SEO & campaign optimization
Proficiency in the use of Digital Marketing tools like, Google analytics, Mix Panel, Apps flyer, Metabase, Data studio, MailChimp etc.
Campaigns and deriving customer insights a major plus
Exceptional troubleshooting skills and should thrive in high expectation scenarios with many stakeholders
Exceptional communicator who inspires the team and can engage C-level audience on relevant topics in a time-efficient manner
Strong communication and writing skills
Interpersonal skills
Strategic Marketing Management Skills
Project Management Skills.
Application Closing Date
22nd March, 2024; 10:59 PM
Job Title: Senior Architect – Billing, Charging and VAS
Job Identification: 3607 Location: Ikoyi,Lagos
Mission
Create an architecture vision and blueprint for Business Support Systems (BSS) and Value-Added Services (VAS) across the technology value chain and ensure alignment with MTN group standards and framework covering OSS and BSS system deployment and integration and associated applications and infrastructure across the value chain.
Responsible for the overall design of the application and mapping client business requirements to systems and technical requirements; ensuring sound architectural principles are consistently enforced; ensuring development standards are in place and adhered to; preparing architecture documents, artifacts, and presentations; and responsible for developing system architecture, roadmaps, scopes, and defining key capabilities and other non-functional requirements.
Description
Evaluate developments in architecture in the local and international business environment and recommend value-adding improvements to MTNN’s VAS architecture roadmap.
Leads the improvement in the utilization of current Enterprise VAS “Portfolio” capabilities
Lead the coordination of the evolution of existing BSS and VAS platforms to support enterprise strategy, avoid platform/capabilities duplication, and ensure optimal asset utilization (hence, avoid asset wastage).
Provide strategic context for system evolution in response to the constantly changing business environment.
Develop a change strategy with respect to BSS and VAS systems.
Defines standards and guidelines for systems/solutions procurement or deployment for BSS and VAS/IN platforms.
Defines value chain, and enterprise capabilities as it relates to BSS and VAS/IN platforms/applications & services.
Determines overall modeling standards, guidelines, best practices, modeling techniques (TOGAF 9), and other industry frameworks.
Ensures architectural validity (completeness) and compliance with the MTN Group Enterprise Architecture Framework and Principles.
Develops and documents appropriate architecture activities, reports, etc. per functional area.
Define BSS and VAS/IN applications architecture and design.
Design the architectural landscape to accomplish cross-system objectives and advantageous trade-offs across the ecosystem.
Ensure the alignment of enterprise architecture with the business strategy throughout the cycle of innovation, planning, and delivery.
Develop the architecture (current state, transition state, and future state) considering the logical grouping of activities.
Document the concept models and describe the interfaces and functions of the architectural elements.
Develop solution sets and case studies as a body of knowledge and reference point for reuse and fast delivery.
Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Education
First Degree in Computer Science, Engineering, or its equivalent
Possession of a postgraduate degree in related disciplines such as IT or engineering will be an advantage.
Fluent in English
Experience:
6 -13 years’ experience, which includes:
A minimum of 3 years’ experience in an area of specialization, with experience in supervising or managing others
Experience working in a medium- to large organization
Experience in Enterprise Architecture (Business, Applications, VAS/IN)
Experience in integrating applications and technology in a complex environment.
Practicable Telco 2.0 experience
Experience in Service Delivery Platforms, BSS, and VAS/IN Implementation and Solution Delivery
In-depth experience in architecture governance and standards, business capability and value chain analysis, and application portfolio management (APM)
Good experience in IT architecture and underlying frameworks such as TOGAF and SOA, including the development and ensuring adherence to architecture principles and standards
Possess the experience of translating business requirements into systems, scope, solutions, and architecture definitions.
Good working knowledge of eTOM, TOGAF, Value Added services applications, prepaid management systems, Customer Management & Billing, Service Delivery platforms, and SOA.
Good working knowledge of NPV, IRR, ROI, and TCO
Deep knowledge of service delivery platforms or telco service development, particularly mobile data, and converged services
Deep knowledge of industry standards and trends related to service delivery platforms, value-added services, and intelligent network systems
Good knowledge of Agile delivery methodologies
Application Closing Date
26th March, 2024; 10:59 PM
Job Identification: 3094 Location: Ikoyi, Lagos
Job Schedule: Full time
Division: Marketing
Job Category: MTN Level 3
Reports To: Senior Manager Brand Management
Description
Develop and execute campaigns that drive brand preference and product adoption for MTN’s VAS/MFS and promotions.
Manage the strategic framework for the development of VAS, MFS, and Promotional campaigns.
Develop rollout plans and a route-to-market strategy for all promotional campaigns.
Develop, execute, and manage brand equity and affinity-growing projects that deliver on volume and value, working with VAS and Proposition managers.
Conceptualize consumer acquisition and usage increment promotions in conjunction with VAS managers to drive revenue and brand affinity.
Leverage MTNF initiatives to enhance brand equity (develop a cause marketing advertising campaign with Corporate Services) through digital-related activities.
Provide Brand support to other functions like HR, Network Group, IS, and CR.
Supervise and manage all relevant advertising agencies.
Manage the production of advertising creative materials, e.g., Outdoor, TV, press, and radio.
To develop communication messages that will position MTN as the network of choice in the minds of individual customers and business entities, thereby achieving mental leadership in the adoption of products, services, and solutions.
Strategic Management of all VAS proposition initiatives, National consumer promotions, and MFS initiatives to stimulate adoption amongst customers and business communities.
Ensure prominent visibility of VAS promotions and MFS campaigns across the country, using both traditional and digital mediums of advertising.
Manage the documentation and coordination of the creative agency. Documentation will include, but not be limited to, raising contracts, processing payments, resolving any issues, etc.
Ensure compliance with the MTN brand CI rules across all branding materials, including POS materials, merchandising materials, etc.
Ensure VAS, MFS, and National Consumer promotion campaigns are deployed effectively to deliver set business objectives to the brand.
Formulating marketing communication strategies that contribute to effective brand building and product or service adoption
Coordinate all Advertising and communication deployment for VAS, MFS, and promotions.
Monitor key market indices as they affect brand preference, affinity, equity, revenue, and market share.
Requirements
Educational Qualification:
Tertiary qualification in Marketing, Economics, or any other Social Science
An MBA will be an additional advantage
A professional qualification from CIM or any other marketing related professional body
Member of NIM (Nigerian Institute of Marketing)
Fluent in English
Experience:
6–13 years’ experience, which includes:
Minimum of 3 years’ experience in an area of specialization, with experience in supervising or managing others
Experience working in a medium- to large organization
Experience in brand management in a marketing department or advertising
Experience in Brand strategy, Positioning, and Communication strategy with broad knowledge of brand management
Excellent Marketing communication skills, especially in the development of communication messages.
Experience in stakeholder management and engagement
Experience in the FMCG or telecommunications markets
Eligible Females and People with Disabilities are encouraged to apply.
MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.
4.) Account Partner – Public Sector.Enterprise Business
Job Title: Account Partner – Public Sector.Enterprise Business NG
Job Identification: 4148 Location: Maitama, Abuja
Job Schedule: Full time
Job Category: MTN Level 2
Requirements
Interested candidates should possess a Bachelor’s Degree
Eligible Females and People with Disabilities are encouraged to apply.
MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.
5.) Manager – EB Sales Large and Medium Enterprise SouthSouth, Enterprise Business
Job Title: Manager – EB Sales Large and Medium Enterprise SouthSouth, Enterprise Business
Job Identification: 4147 Location: Rivers
Job Schedule: Full time
Division: Enterprise Business
Job Category: MTN Level 3
Reports To: Senior Manager – Enterprise Business Sales East
Mission
To develop and drive the Regional Enterprise Business to include SME, corporate, and public sector sales strategies in the regions to ensure return on investment, profitability, and customer satisfaction.
Description
Implement standard sales strategies developed by EB Senior Manager Regional Sales, ensuring that they are tailored to the needs of the region or sales campaign.
Review market and internal conditions, develop a sales strategy that grows MTN Business revenue streams, exceeds individual targets and objectives, and assists the department in planning and developing budgets for the upcoming year.
Integrate quality management procedures into all business processes within the regional sales function and their effective deployment on a day-to-day basis.
Ensure cost-effective management and sales campaigns for all Enterprise Business accounts in the regions in the following areas:
Key Performance Indicators (KPI) and Objective Setting
Target allocation and assignment
Account assignment
Account management
Contact and sales campaign strategy
Account Development Plans (ADP)
Customer satisfaction
Coaching of Account Partners
Effective resource allocation for regional coverage
Use appropriate performance metrics and Customer Relationship Management (CRM) to routinely monitor progress against targets, taking appropriate managerial action to ensure all sales targets and KPI’s are met or exceeded.
Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Requirements
Educational Qualification:
First Degree in any related discipline
A master’s degree in business administration will be an added advantage.
Fluent in English
Experience:
6–13 years’ experience, which includes:
A minimum of 3 years’ experience in an area of specialization, with experience in supervising or managing others
Experience working in a medium- to large-sized organization.
Experience in the enterprise market and sales management in the telecommunications industry
Experience in developing key accounts as well as sourcing new business opportunities.
Knowledge of the functions and operations of the telecommunications industry.
Eligible Females and People with Disabilities are encouraged to apply.
MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.
6.) Partner – Client Success LE and Public LSW, Enterprise Business
Job Title: Partner – Client Success LE and Public LSW, Enterprise Business
Job Identification: 4126 Location: Victoria Island, Lagos
Job Schedule: Full time
Division: Fixed Broadband
Job Category: MTN Level 2
Reports To: Manager – Customer Management Broadband LSW
Mission
Identify and assess customer needs to achieve customer satisfaction.
Provide a higher level of quality customer support to all Fixed Broadband (FBB) customers.
Effective use of customer management systems and practices.
Description
Analysis of customer requests for prompt resolution
Ensure end-to-end account management for broadband customers.
Review new and existing customer service contracts to identify and escalate clauses with a negative impact on customer support and relationship management.
Implement new initiatives to simplify customers’ journeys across all digital channels and regularly review FAQs to address customers’ needs.
Pro-active analysis of all support systems (charging, CLM, DCLM, etc.) as well as broadband products with a view to identifying customer pain points and resolving issues before escalation
Liaise with support teams (within and outside Fixed Broadband) to resolve any customer-identified issue.
Achieve at least an 80% score in FBB NPS internal surveys.
Work with product, UAT, and support teams to validate new products, new systems, and upgrades.
Ensure resolution of all service provisioning and sales support PPPs items.
Ensure end-to-end account management for broadband customers.
Educating customers about available broadband plans, features, and promotions and assisting them in selecting the most suitable options based on their needs.
Requirements
Educational Qualifications:
A First Degree or equivalent in Social Science, Business Management Accountancy, or a related discipline Course
Fluent in English
Experience:
3–7 years’ experience in an area of specialization, with experience working with others
Experience working in a multinational organization.
Experience in a customer service role in the telecommunications industry.
Practical experience in the use of CRM software, helpdesk software, Salesforce software, and customer management tools.
Advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word
Professional certification in customer service and relationships will be an added advantage.
Eligible Females and People with Disabilities are encouraged to apply.
MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.
7.) Manager – Project, Network
Job Title: Manager – Project, Network
Job Identification: 4121 Location: Ikoyi, Lagos
Job Schedule: Full time
Division: Network
Job Category: MTN Level 2
Reports To: Senior Manager – Radio Access Implementation
Mission
Manage Radio Access Radio Projects.
Description
Compile, approve and manage assigned budget for the project, ensuring projects are completed on time within budget and to specifications.
Work with stakeholders and the project team to develop cost effective and value-adding solutions on each project.
Plan resources for assigned projects, defining responsibilities and scope of work for each team member.
Conduct a post-implementation review and documentation and follow up on outstanding items.
Manage documentation process, ensuring completeness and easy referral to project documents.
Compile risk and issue matrices, assisting with analysis process, and resolve issues escalated by internal customers.
Ensure timely collation and alignment of reports with the Project Support office on all special Radio projects for Business reporting
Manage the requirement gathering for the end-to-end deployment of all Special-Radio-Requests to ensure quality delivery.
Requirements
Educational Qualifications:
First Degree in Elect/Elect, Computer Sc./Engineering or Project Management
Formal Project Management certification or training would be an advantage.
Fluent in English
Experience:
6 – 13 years’ experience, which includes:
Experience working in a medium organization.
Experience in a Radio and Microwave Projects delivery
Experience in operations or planning background in Telecommunications.
Eligible Females and People with Disabilities are encouraged to apply.
MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.
8.) Officer – Outbound and Support Desk, Customer Services
Job Title: Officer – Outbound and Support Desk, Customer Services
Job Identification: 4082 Location: Ikoyi, Lagos
Job Schedule: Full time
Division: Customer Relations
Job Category: MTN Level 2
Reports To: Manager, Outbound & Support Desk
Mission
Contribute to the sustenance of the MTN brand by providing high quality customer care to all MTN’s customers through assigned media within designated location.
Description
Anticipate and identify customers’ needs and dissatisfaction for proactive customer engagement.
Actively engage in cross selling/up selling to increase the net present value of customer.
Participate in and execute actions that affect the NPS of customers in the churn bucket.
Resolve complex issues that have results in a customer disconnection through negotiation while working within MTN policies and procedures.
Liaise with the relevant teams on SIM Swap and SIM Registration Eyeballing for accurate Reporting in a timely manner using the enterprise PowerBI platform.
Carry out data analytics, cost modelling and predictive projections of related business records on eyeballing
Build relationships with customers to overcome churn and increase retention.
Identify process, procedure and workflow improvements and to assist in their implementation.
Identify gaps through Voice of Customer and engage the relevant support team in ensuring closure and service improvement.
Collect, organize and analyze data to assist in the decision-making of the Consumer Operations Support department along with other operational departments of the business.
Carry out Segmentation and analysis of nursery customer base to gain insights on potential implications on retention and acquisition.
Convert at risk customers to promoters and ensure good NPS.
Ensure growth in the net value of assigned customers across multiple segments
Ensure revenue retention through life cycle management of an assigned portfolio of commercial accounts.
Collaborate with external stakeholders in relation to SIM Reg and Mobile Number portability activities.
Provide regular status and updates on all retention marketing programs/campaigns and present business cases, program strategy and results to executive leadership team on a regular basis.
Requirements
Educational Qualification:
First Degree in any relevant discipline
Fluent in English
Experience:
3 – 7 years’ experience including:
Experience working in a medium-sized organization
Experience in a call center (Prepaid/Postpaid) environment (Customer Care Representative (Retention & Churn)
Eligible Females and People with Disabilities are encouraged to apply.
MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.
9.) Analyst – CVM Operations, Marketing
Job Title: Analyst – CVM Operations, Marketing
Job Identification: 4054 Location: Ikoyi, Lagos
Job Schedule: Full time
Division: Marketing
Job Category: MTN Level 2
Reports To: Manager, CVM Operations
Mission
Identifies, develops, and maintains the suite of technological tools, through which all customer contacts are initiated and managed, required for the successful execution of CVM strategy.
End to End Campaign operation from definition, configuration, testing, and managing the delivery of customer life cycle programs and activities developed by the CVM team and segment owners; project management support; and customer support for new campaigns and promotions
Manage the relationship with and define the CVM activities, customer experience, and processes that are executed through different channels to ensure that all CVM governance processes and principles are implemented and strictly adhered to.
Description
Collect, analyze, interpret, and summarize data in preparation for the generation of campaign implementation reports and provide intelligence that supports decision-making.
Utilize specified models to analyze and interpret research data, as appropriate to the individual position.
Extract qualifying data, based on defined campaigns and according to the approved campaign road map.
Provide support to campaign analytics and commercial teams as required.
Contribute and participate in campaign idea generation meetings and cross-functional Customer Lifecycle Management meetings as required.
Ensure that all channels and the Campaign Management System are properly managed and utilized for CVM campaign communication.
Implement simple, efficient, and quick to launch CVM campaigns and promotions through advanced knowledge of the Intelligent Network and VAS network platforms.
Project manage CVM campaign development to ensure they are launched within specified timelines.
Design, facilitate, and conduct customer surveys and produce value-adding reports for informed decision-making.
Requirements
Educational Qualifications:
First Degree in Mathematics, Computer Science, Engineering or other related Marketing or Social Science discipline
Fluent in English
Experience:
3–7 years’ experience, which includes:
Campaign Development
Product Development
Project Management experience
Excellent working knowledge of data mining and analysis using SQL, problem solving, reporting, and presentation
A good understanding of data manipulation and interrogation techniques
An overview of the features and inter-workings of charging systems
Eligible Females and People with Disabilities are encouraged to apply.
MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.
10.) Manager – CRM, Bayobab
Job Title: Manager – CRM, Bayobab
Job Identification: 4012 Location: Nigeria
Job Schedule: Full time
Job Category: MTN Level 3
Mission / Core Purpose of the Job
The CRM Manager will form a part of a highly skilled group of commercial, technical and management experts who are responsible for wholesaling and leveraging Bayobab global fixed / mobile connectivity infrastructure, within the MTN Group and developing the external business for 3rd party carrier providers.
The role will overview the CRM Management needs of Bayobab. The Manager will cater to internal customers (MTN Group OpCos) and external customers (3rd parties, e.g. global carriers, ISPs, MNOs and digital players) when it comes to the fulfilment of orders.
The role will develop and define initiatives to assist in strategic positioning of connectivity services to maximise revenues from MTN Group’s fixed / mobile network capacity and connectivity, as well as other assets (e.g. satellite).
The Manager will lead Bayobab CRM platform, the main tool for the following teams: sales, pre-sales, commercial, provisioning. Legal & Finance teams also support the sales activities.
Key Performance Areas
Core, essential responsibilities / outputs of the position (KPA’s)
The Manager: CRM and Digital will be accountable for the following:
Assist the Sales Teams to drive the global wholesale business to capture incremental revenue both internally (from OpCos) and externally (from 3rd party customers)
Manage the customer relationship throughout the sales lifecycle while adhering to the wholesale strategic guidelines to sell fixed infrastructure for global 3rd party customers, such as digital players and global carriers
Ensure on-time implementation and delivery of systems around the CRM platform and customer corridor (call-to-cash processes)
Measure full customer satisfaction over the wholesale sales/delivery process
Tailor and customize the pipeline tool/CRM to effectively manage and report on opportunities from inception to delivery and implementation
Responsible for CRM plan & road map
Develop a connected internal data source to provide a user-friendly reporting system with visual reporting and can present activities in progress
Enrich internal data with external data sources
Ensure digital tools are flexible, future-proof and developed based on the Bayobab operating model and processes
Simplify, improve and reduce time to market (cash-to-call)
Ensure automation with external parties (when necessary)
Act as CRM Evangelist within Bayobab (with ambassadors) to engage colleagues with CRM best practices (e.g. capturing all customer interactions)
Work on business cases for both internal and external sales forecasts to assist in forecasting revenues and demand for Bayobab services
Grow product demand via innovative combination of GTM strategies, pricing, financing and services
Manage performance of the wholesale activities and provide it as input to consolidated reports
Job Requirements (Education, Experience and Competencies)
Educational Qualification:
Minimum 4 Year Academic Degree in (Business Administration, Commerce or Marketing/Engineering)
English, French and Arabic (as advantage)
Experience:
3+ years’ experience in CRM combing strong business and digital solution skills within the telecommunication space, preferably in the wholesale/ enterprise / and carrier environment
Salesforce and/or Siebel projects implementation is essential
Project Management & Agile Scrum skills
Fixed connectivity and submarine cable business experience (desired)
Competencies:
Understanding of the fixed connectivity infrastructure wholesale landscape with a focus on emerging markets
Good understanding of internal processes to manage fulfilment of orders effectively
Strong networking skills to build Bayobab professional relationships
Effective oral and written communication skills
Strong analytical, organisational and planning skills to execute commercial reports
Eligible Females and People with Disabilities are encouraged to apply.
MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.
11.) Analyst – Service Integration, Customer Relations
Job Title: Analyst – Service Integration, Customer Relations
Job Identification: 3992 Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 2
Division: Customer Relations
Reports To: Manager Service Integration & Special Projects
Description
Provide data and analysis to support the business planning process by management.
Ensure generation of relevant report (daily, weekly and monthly across all retail channels for management decision making purposes.
Audit and review of data to ensure data integrity and adherence to data governance policies.
Provide intelligence to support business planning
Establish logistics of delivery schedules, monitor/supervise progress and contact clients, vendors and suppliers to resolve problems
Maintain brand alignment in rendering sales and services in service center environment.
Collaborate with relevant departments’ e.g. Marketing in deploying promos.
Analyze and report customer impacting trends, including Competitive Intelligence to guide management decisions
Co-ordinate document vetting activities and ensure the completeness and accuracy of all documents and information.
Develop key account management tactics in line with the organization’s value proposition.
Participate in developing and improving project management capability, standards, methods, processes that will improve performance and efficiency of the unit.
Create, maintain and deliver high quality process documentation and process re-engineering.
Ensure proper design, implementation and availability of technical support for user systems within assigned division/ department.
Co-ordinate activities of Franchise outlets as regards service delivery and ensure optimum stock levels and sales in the outlets.
Provide feedback on consumer usage and perceptions of MTNN product and services for product evaluation & business development.
Oversee technical activities and associated administrative duties in the franchise outlets.
Co-ordinate document vetting activities and ensure the completeness and accuracy of all documents and information.
Develop compelling business case, problem statement and project charter for management consideration and implementation across MTN Walk-in touch points
Analysis and Reporting of Fortnightly regional performance using Power BI tools for management decision making
Analysis and computation of commission due to all franchise outlets pan Nigeria
Analyze and report customer-impacting trends, Including Competitive Intelligence, data mining using customers behavioral and spend patterns
Maintain brand alignment in rendering sales and services in service Centre environment.
Implementation of service initiatives in Franchise Outlets and facilitate prompt and complete dissemination of relevant information to the franchise outlets.
Requirements
Educational Qualification:
First Degree in any relevant discipline
Fluent in English
Experience:
3 – 7 years’ experience which includes:
Experience working in a medium-sized organization
Experience in Change Management
Experience in Business planning and analysis
Experience in Project Management
Proficient use of MS Office Suite – Excel, PowerPoint
Eligible Females and People with Disabilities are encouraged to apply.
MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.
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