Job Vacancies at First Bank of Nigeria Limited- 12 Positions

Enugu, Anambra, Ondo, Lagos - Nigeria Posted 4 years ago Posted on Accounting / Audit / Finance, Administration / Office / Operations, Advertising / Social Media / Marketing / PR, Analyst/ Quality Control, Banking / Finance / Insurance, Customer Service, Sales / Business Development

First Bank of Nigeria Limited (FirstBank) is recruiting to fill the following positions:

1.) Agent Network Partnerships Manager
2.) Unit Head, Agent Network Development
3.) Unit Head, Agent Channel Product Management & Innovation
4.) Business Manager, CMBG - South East
5.) Business Manager, CMBG - Lagos (x5)
6.) Business Manager, CMBG - South West
7.) Team Lead, Insight & Analytics
8.) Team Lead, CRM Administration

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

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See job details and how to apply below.

1.) Agent Network Partnerships Manager

Job Identification: 22
Location: Lagos, Nigeria

Job Description

Develop a standard and holistic framework for onboarding strategic partnerships for the Agent Network
Develop, implement and monitor the systems, people and processes necessary to ensure the achievement of the framework deliverables
Develop and manage a performance framework to measure, monitor and evaluate the efficacy of the Partnerships
Create standard bespoke proposals for various business segments and partnership opportunities
Develop and maintain standard operating procedure manuals for all activities related to identifying and managing strategic partnerships
Collaborate with SBU Heads (Line Executives, Group Heads, Business Development Managers, Business Managers) to identify partnership opportunities to drive business performance.

Job Requirements
Education:

B.Sc in relevant discipline
Additional Professional Certification is an added advantage.

Experience:

Minimum of 7 years cognate experience (Financial Services/Payments/Sales/Brand Management/Marketing/Operations).

Application Closing Date
25th December, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online

2.) Unit Head, Agent Network Development

Location: Lagos, Nigeria

Job Description

Design and execute strategies for growing and sustaining a vibrant Agent network
Provide oversight to team activities related to Network Development, Partnerships, Awareness and Marketing
Develop knowledge materials to facilitate training of Agents (onboarding, day to day operations, etc.) and Branch team (Agent recruitment and management)
Develop and maintain standard operating procedure manuals for all activities related to Agent Network Development
Collaborate with SBU Heads (Line Executives, Group Heads, Business Development Managers) to define and implement tactical strategies to drive business performance
Monitor and respond to Competitor offerings and trends
Support Sales team (SBUs) and eBusiness Regional Officers with product materials and bespoke proposals to facilitate engagement with prospective Strategic Partners
Monitor and render periodic reports and recommendations on Agent and Branch performance to key stakeholders and executive management

Job Requirements

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Education:

B Sc. in relevant discipline
Additional Professional Certification is an added advantage

Experience:

Minimum of 7 years cognate experience (Financial Services/Payments/Sales/Brand Management/Marketing/Operations)

Application Closing Date
25th December, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online

3.) Unit Head, Agent Channel Product Management & Innovation

Location: Lagos, Nigeria

Job Description

Analyse customer, channel, and competitor/market data for business reports to key stakeholders and executive management
Investigate/ identify data necessary to achieve desired business outcomes and resolve data quality issues
Identify opportunities for product innovation and product enhancements
Liaise with internal stakeholders and/ or external research agencies on product development and management
Provide oversight to team activities related to Product Development and Customer/ Network Insights
Develop and maintain standard operating procedure manuals for all activities related to Agent Channel Product Management
Prepare product specification documents/ business requirement documents; articulating unique use cases and features required to drive product activity and network adoption.

Application Closing Date
25th December, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online

4.) Business Manager, CMBG - South East

Locations: Enugu, (Nnewi, Onitsha) - Anambra

Duties & Responsibilities

Provide strategic leadership and direction in the execution of the team’s functions and activities.
Optimally manage and deepen relationships with new and existing customers in target market.
Coordinate the overall marketing activities of the Relationship Managers (RMs) within the team; and ensure significant increase in market share of new and existing customers.
Deliberate growth of the team’s trade transaction volumes: Form M / Letters of Credit / Bills for Collection etc.
Develop budgets and goals for the team and ensure budgets are met and manage resources for profitability.
Identify new business opportunities and formulate strategies for retaining and winning new accounts.
Structuring of deals and relating with co-lenders in syndication arrangements.
Periodically review and evaluate performance of the team and ensure corrective actions to achieve Group’s strategy and annual plans
Responsible for driving of trade related transactions for the bank (Fx business)

Job Requirements
Education:

Minimum Education: First Degree or its equivalent in any discipline preferably business related.

Experience:

Minimum experience 9 years’ relevant experience.

Knowledge:

Proficiency in Microsoft Word; PowerPoint; and Excel Applications
Banking structure, policies and procedures
Industry knowledge
Banking services/products
Regulatory Compliance
Core business processes

Application Closing Date
22nd December, 2020.

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How to Apply
Interested and qualified candidates should:
Click here to apply online

5.) Business Manager, CMBG - Lagos (x5)

Locations: (Apapa, Isolo, Victoria Island, Ota, Agabara) Lagos, Nigeria

Duties & Responsibilities

Provide strategic leadership and direction in the execution of the team’s functions and activities.
Optimally manage and deepen relationships with new and existing customers in target market.
Coordinate the overall marketing activities of the Relationship Managers (RMs) within the team; and ensure significant increase in market share of new and existing customers.
Deliberate growth of the team’s trade transaction volumes: Form M / Letters of Credit / Bills for Collection etc.
Develop budgets and goals for the team and ensure budgets are met and manage resources for profitability.
Identify new business opportunities and formulate strategies for retaining and winning new accounts.
Structuring of deals and relating with co-lenders in syndication arrangements.
Periodically review and evaluate performance of the team and ensure corrective actions to achieve Group’s strategy and annual plans
Responsible for driving of trade related transactions for the bank (Fx business)

Job Requirements
Education:

Minimum Education: First Degree or its equivalent in any discipline preferably business related.

Experience:

Minimum experience 9 years’ relevant experience.

Knowledge:

Proficiency in Microsoft Word; PowerPoint; and Excel Applications
Banking structure, policies and procedures
Industry knowledge
Banking services/products
Regulatory Compliance
Core business processes

Application Closing Date
22nd December, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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6.) Business Manager, CMBG - South West

Location: Akure, Ondo

Duties & Responsibilities

Provide strategic leadership and direction in the execution of the team’s functions and activities.
Optimally manage and deepen relationships with new and existing customers in target market.
Coordinate the overall marketing activities of the Relationship Managers (RMs) within the team; and ensure significant increase in market share of new and existing customers.
Deliberate growth of the team’s trade transaction volumes: Form M / Letters of Credit / Bills for Collection etc.
Develop budgets and goals for the team and ensure budgets are met and manage resources for profitability.
Identify new business opportunities and formulate strategies for retaining and winning new accounts.
Structuring of deals and relating with co-lenders in syndication arrangements.
Periodically review and evaluate performance of the team and ensure corrective actions to achieve Group’s strategy and annual plans
Responsible for driving of trade related transactions for the bank (Fx business)

Job Requirements
Education:

Minimum Education: First Degree or its equivalent in any discipline preferably business related.

Experience:

Minimum experience 9 years’ relevant experience.

Knowledge:

Proficiency in Microsoft Word; PowerPoint; and Excel Applications
Banking structure, policies and procedures
Industry knowledge
Banking services/products
Regulatory Compliance
Core business processes

Application Closing Date
22nd December, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online

7.) Team Lead, Insight & Analytics

Location: Lagos, Nigeria

Duties & Responsibilities
ETL and Data Warehousing:

Develop and maintains various database objects such as ETLs, jobs, procedures, functions, scripts etc.
Develop and operationalize an automated customer segmentation procedure based on customer present value and persona.
Develop internal application that will enable stakeholders consume or visualize reports
Build various complex PLSQL procedures to extract various Alerts on customer or product lifecycle.
Text mining of unstructured data fields to extract insights

Analytics:

Leverage internal and external data to develop predictive and analytical models to solve business problems.
Design models and advance analytics to address customer lifecycle management across acquisition, retention, attrition etc.
Develop, build and operationalize analytical models that effectively improve customer knowledge, support churn management, loyalty and value extraction.
Develop dashboards and dynamic reporting interface to present information and KPIs stakeholders.

Business Intelligence:

Provide streams of practical actionable insights to the rest of the business
covering customer behavior, patterns, unlocking hidden opportunities that will drive profitability.
Deliver segment and product insights that informs strategic and tactical decisions.
Lead team to develop a vision and long-term strategy for reactive / proactive retention and customer loyalty.
Leverage key data mining tools to interpret and analyze large data set through segmentation methods etc.
Conduct periodic scan of the customer base to identify growth potential and revenue opportunities across all customer segments and business units and share same with stakeholders.
Improve the effectiveness of customer acquisition, customer wallet-share deepening, customer value management and customer retention.
Manage analytic deliverables to assist the development of Customer Contact
Strategies across multichannel with an increased focus on Digital
Support retail, commercial and corporate banking units with market trends and insights to drive profitable customer engagements.
On-going support and go –to expert for all internal customers on marketing, sales and product development.
Develop targeted product offerings and marketing campaigns based on customer profiles.

Job Requirements
Education:

Minimum of Bachelor's degree in Computer Science, Statistics, Mathematics or related field.
Certification or hands-on in any of the following is an added advantage
Oracle DB, Oracle Apex, Microsoft Azure, SOL Server Integrated Services,
Power BI, R, Python other data mining and ETL tools.

Experience:

Minimum of 7 years relevant experience in an Enterprise Warehousing function.
Hands on experience in building ETL, data mining, predictive modelling etc.
Hands on experience in Oracle DB, Oracle Apex, Microsoft SSIS & SSRS, PLSQL, OBIEE, SAP, SAS, R, Python etc.
Working knowledge of Finacle bank-end tables and other First Bank database.

Application Closing Date
18th December, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online

8.) Team Lead, CRM Administration

Location: Lagos, Nigeria

Duties and Responsibilities
Project and Stakeholders Management:

Leads the entire CRM Team in project deployment, system support, user administration, training and campaign management.
Leads the team in the formulation of CRM strategies and programs and ensures that they stay aligned with the business’s overall objectives.
Coordination of collaborative CRM activities with other teams and departments in the Bank.
Identify continual improvement opportunities for the Bank to ensure it maximizes the abilities of the CRM solution.

Application Support:

Work with end-users, vendors and service providers as the liaison with the IT team.
Identify and help design CRM-related report requirements and list views.
Support workflow rules and business processes.
Work with internal and external resources to ensure the CRM environment is configured and adjusted correctly.
Serve as the liaison between the sales and technical teams in executing the banks CRM strategy.
Work with both the end-users and the technical team to identify and assist in resolving system issues and provide technical support, troubleshooting software issues, as requested.
Maintain business and process configurations on CRM solution
Develop and maintain indices required to measure health status of the CRM solution.

Help Desk Support:

Support by troubleshooting and solving user or system issues and respond in a timely fashion Analyze potential issues and communicate to assess needs and determine solutions for end-users.
Supervise support offered to stakeholders and business units using the solution
Work closely with business leaders to analyze business requirements and communicate to developers regarding configuration and customization solutions that meet delivery and project goals and expectations.
Assist in development and support personnel in resolving system issues, creating business solutions to meet requirements.
Keep a monthly statistics report and monitor usage to determine business solutions for business recognized needs.

Training:

Develop and maintain CRM Training Program for staff.
Instruct new users on the application and train existing users on best practices & new functionality.
Develop and maintain training materials and user documentation.

Education

B. Sc. in Computer science, IT or other relevant disciplines.

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Experience:

At least 6 years experience in marketing / sales administration or customer relationship / customer experience management roles

Application Closing Date
18th December, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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