MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the following positions below:

1.) Manager - Insurance Risk Management and Compliance
2.) Senior Manager - Sales and Trade Development Delta, Sales and Distribution
3.) Manager - Electronics Channel, Sales and Distribution
4.) Administrator - Records, Human Resources
5.) Representative - Sales and Trade Development Njikoka, Sales and Distribution
6.) Manager - Talent Management
7.) Engineer - Signaling Technology Operations

Job Title: Manager - Insurance Risk Management and Compliance

Job Identification: 3749
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 3
Division: Risk and Compliance
Reports To: General Manager - Risk Management

Mission

• Provide assurance that critical assets across the OpCo business operations have adequate insurance coverage and are backed by effective insurance claim processes to support the OpCo’s objectives.
• Responsible for administering, overseeing, controlling, and monitoring OpCo insurance requirements and transactions to prevent losses and/or minimize risks to physical properties and human resources from any unforeseen events, such as natural disasters, thefts, third-party damage, negligence, and wrongful acts, that deliver increased assurance, effectiveness, and efficiency.

Description

• Manage the insurance sub-function to achieve strategic goals and ensure the effectiveness and adequacy of insurance policies and coverage at the OpCo.
• Implement the Group Insurance Framework for the OpCo within the second line of defense model to align with the group’s overarching risk management framework.
• Coordinate and monitor the quality of insurance effectiveness analytics and assessment reporting (including the efficacy of insurance coverage and cost, the claiming process, and critical asset coverage).
• Implement insurance internal processes, standards, and practices, and benchmark these against external best practices.
• Ensure that appropriate insurance coverage is in line with business requirements in the OpCo
• Evaluate the adequacy of the company’s internal insurance framework established for addressing vulnerabilities.
• Oversee that insurance systems, processes, and procedures are tested and validated on an ongoing basis, and identify weaknesses and potential risks.
• Rollout enhancements in the OpCo to Insurance systems, processes, and procedures, aligned to the overall risk framework and internal policies, aim for more effective coverage.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education

• Minimum of 3-year Bachelor of Commerce Degree in Insurance and Risk Management/Financial Risk Management/Business Administration/Computer Science
• Membership in an affiliated body is advantageous (IISA).
• Professional qualification in insurance and risk management is advantageous.
• English and French (as an advantage)

Experience:

• 6–13 years’ experience, which includes:
• Minimum 3 years of management experience, with at least 3–5 years in an insurance and risk environment, in a medium to large organization
• Experience in managing complex insurance structures and deals
• Experience working across diverse cultures and geographies(as an advantage)
• Understanding emerging markets is advantageous.

Application Closing Date
16th January 2024; 10:59

Method of Application
Interested and qualified candidates should:
Clcik here to apply online

Note

• Eligible Females and People with Disabilities are encouraged to apply.
• MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
• MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.

Job Title: Senior Manager - Sales and Trade Development Delta, Sales and Distribution

Job Identification: 3827
Location: Delta
Job Schedule: Full time
Job Category: MTN Level 3H
Division: Sales & Distribution
Reports To: General Manager - Regional Operations East

Description

• Provide leadership to the sales and distribution team in the region.
• Ensure the achievement of the revenue, airtime sales, data device, data and VAS revenue and gross connection targets in the assigned region.
• Co-ordinate the regional engine room - a platform for cross-functional integration and collaboration in the region.
• Drive execution of MTNN’s retail agenda in the region – visibility and merchandising by retail formats, retail expansion across the traditional and non-traditional channels, retail loyalty program and relationship building.
• Execute the wholesale channel strategy in the region - relationship building with channel partners, execution of the loyalty programs, partner profitability and credit management.
• Ensure a consistent customer experience across all retail formats in the territory.
• Responsible for the regional OPEX and P&L.
• Ensure effective field coverage by both the direct and auxiliary sales force in the region and execution of go to market plans in the territory.
• Responsible for crafting and implementing a developmental and coaching program for the regional sales teams.
• Execute strategies and plans for sales and distribution in the region for sustainable channel growth and development including ‘go-to-market’ plans for the full bouquet of MTN products.
• Ensure the achievement of revenue, sales and acquisition target for both voice and data in the region, in line with network capacity and oversee regional dealership with MTN Trade partners and other sales channels to meet the overall regional sales target.
• Ensure territory coverage in terms of sales circle and set target of stock availability and management of recommended retail price (RRP) and monitor sales performance trend.
• Liaise with regional Stock/Inventory team to review sales and distribution performance (including stock availability) and submit
• Monthly, quarterly and yearly stock forecast for the region, across channels.
• Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
• Develop strategies and champion customer centric culture across the region and develop/reform relationships with MTNN’s internal and external customers to transform MTNN’s revenue.
• Drive an increase in MTNN’s Net Promoter Score
• Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimization etc.) to drive efficiency gains to ensure at least 5% reduction in regional budget year-on-year.
• Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.

Educational Qualifications

• A First Degree in Economics, Business Administration, or any Social Science discipline
• Possession of a post graduate degree maybe an added advantage
• Fluent in English and regional language

Experience:

• 9 - 17 years’ work experience comprising:
  • Managerial track record of 3 years or more in relevant sector/industry
  • Sales experience in an FMCG environment, Services industry/Logistics environment
  • Experience working across diverse cultures and geographies
  • Telecoms experience would be an added advantage

Application Closing Date
16th January 2024; 22:59

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Eligible Females and People with Disabilities are encouraged to apply.
• MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
• MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.

Job Title: Manager - Electronics Channel, Sales and Distribution

Job Identification: 3773
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 3
Division: Sales and Distribution
Reports to: Senior Manager - Channel Management

Mission

• To define, develop, and support the Electronic Air Time sales strategy for MTNN.
• To plan and manage the distribution of products through MTNN sales channels.

Description

• Develop compelling business cases for investment within relevant verticals to assist in clearly identifying return on investment and risk.
• Drive the integration of channel strategy with the overall Sales & Distribution strategy, develop action plans for achieving targets and ensure effective execution of plans.
• Review and analyse channel operations and performance, and ensure effective utilization of channels through optimum product availability and distribution within sales channels.
• Develop criteria for evaluating potential and existing distribution channels, define performance criteria for dealers, and allocate volume targets per sub-region, as well as target guidelines for data bundles with respect to network availability.
• Research the market and competition to provide insight on market trends with respect to products, identify new opportunities for sales and revenue, and maintain a prospect list per region for target marketing.
• Liaise and attend meetings with other functions necessary to perform duties and aid business and organizational development.
• Conduct research and trend analysis of the market and competition in order to prescribe the necessary demographic split in terms of resources, terminals, and SIMs and identify new opportunities for sales and revenue.
• Develop and drive enforcement of operational guidelines for the direct sales team.
• Monitor and prepare periodic reports on channel profitability, data bundles, and sales performance trends, and generate periodic channel assessment reports for channel performance reviews.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
• Identify the training requirements of team members, develop a program to address knowledge gaps, and implement training interventions for retail participants to ensure adequate knowledge of MTNN products.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Educational Qualifications

• First Degree in any related discipline
• Fluent in English

Experience:

• 6–13 years’ experience, which includes:
  • A minimum of 3 years’ experience in an area of specialisation; with experience in supervising or managing others
  • Experience working in a medium- to large organization
  • Experience in fast-moving consumer goods (FMCG and retail)
  • Experience in financial management and profitability of SME.

Application Closing Date
16th January 2024; 22:59

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Eligible Females and People with Disabilities are encouraged to apply.
• MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
• MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.

Job Title: Administrator - Records, Human Resources

Job Identification: 3765
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 1
Division: Human Resources
Reports To: Manager - Employee Services

Mission

• Responsible for database management, monitoring employees’ information, input of accurate employee data, and records in the HR filing room.

Description

• Organize, maintain, and review all physical and system-based employee records, i.e., all employee records of entry, life events, and exit.
• Manage all employee supporting leave documents (e.g., compassionate, examination, paternity, maternity, sick, study, voluntary unpaid and involuntary unpaid leave) and track prolonged sick leave.
• Assist in managing the confirmation process as it relates to sending out referral requests, tracking receipts, and preparing the confirmation summary.
• Prepare reference and introduction letter requests and update the database accordingly.
• Escalate and track issues relating to the administration of employee records.
• Auditing of information and records created and stored physically and electronically.
• Ensure hard copy documents are scanned, filed, and saved on the Employee Services portal for completeness and easy retrieval.
• Oversee the organization's records from creation and preservation through disposal.
• Creating and maintaining a company database to ensure quick retrieval of information.
• Provide comprehensive, effective, and efficient administrative support on all matters relating to employee records.
• Providing the necessary support to ensure the accountability, transparency, and regulatory requirements of the organization are met as it relates to employee records.
• Prepare weekly or monthly reports as required.
• Participate in projects that include the development of business processes and procedures for the collection, input, and maintenance of employee records.

Educational Qualifications

• A First Degree in any related field
• Fluent in English

Experience:

• 1–3 years of experience in an area of specialization, with experience working with others
• Experience working in a small to medium organization

Application Closing Date
16th January 2024; 22:59

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Eligible Females and People with Disabilities are encouraged to apply.
• MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
• MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.

Job Title: Representative - Sales and Trade Development Njikoka, Sales and Distribution

Job Identification: 3763
Location: Anambra
Job Schedule: Full time
Job Category: MTN Level 1
Division: Sales and Distribution
Reports To: Senior Manager - Sales and Trade Development Enugu

Mission

• To manage and develop trade infrastructure and the channels of distribution especially retailers to ensure MTN dominance at retail in the assigned territory.

Description

• Confirm  that  sub dealers and dealer branches are contacted and stock receipt/movement verified.
• Provide informal training in shops on products, services and promotions being run by marketing, channel or region and on-the-spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
• Manage events and promos, generate sub-dealer promo specifications and perform post-promo evaluation
• Provide weekly/monthly sales activity report and market intelligence report to field service engineers
• Monitor and report back on network quality and other sales impacting indices in territory covered
• Ensure call cycle time of 8 - 10 visits a day per territory or as business requires
• Identify, classify and support all players in channels of distribution and ensure  weekly/monthly database update
• Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
• Direct all channel participants to MTN identified growth area within your territory
• Establish consistent channel standards including branding as per channel recommendation.
• Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
• Support all identified outlets with 100% merchandizing as appropriate and defined.
• Build relationship between lower and upper levels (i.e. authorized distributors and sub dealers), support trade partners and Sub dealers and link subs, retailers etc. to Trade Partners and help nurture the relationship
• Resolve all issues/queries with regards to activations, products and promotions

Educational Qualification

• First Degree Preferably in Social Sciences
• Fluent in English

Experience:

• 1–3 years’ experience in an area of specialization, with experience working with others
  • Experience working in a medium organization
  • Sales and Marketing experience in a fast-moving consumer goods environment.

Application Closing Date
16th January 2024; 22:59

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Eligible Females and People with Disabilities are encouraged to apply.
• MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
• MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.

Job Title: Manager - Talent Management

Job ID: 3834
Location: Nigeria
Job type: Full-time

Mission / Core Purpose of the Job

• To support the delivering of the Talent Management Strategy in the light of the company overall vision and mission and manage the overall L&D cycle as per the company related policies. Manage the company’s leadership talent management programs as well as the main incentive scheme.

Responsibilities

• Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Learning and Development:

• Design and implement employee and organizational development activities, courses and programs as required in meeting specific requirements.
• Conduct the company TNA Training Need Analysis.
• Develop the company’s Learning and Development Plan in the light of the company high level strategy.
•  Drafting the company’s L&D annual budget. Monitor, control and manage the company training budget, the incentive budget as well as the department budget.
• Follow up the needed approvals on training in terms of issuing POs and keeping records from finance.
• Negotiate mass training contracts with the vendors, and free-lance trainers and conduct regular assessment for them.
• Manage learning programmes e.g. Sponsorship, knowledge share, mentorship, coaching programmes.

Talent Management:

• Identify/Review Key Positions and Key Talents in a direct coordination with top management
• Maintain the company’s succession plan, conduct regular updates as necessary, and provide recommendations to HR Head and other Exco.
•  Facilitate all Talent Review sessions and give the needed support to Executives to present the talent status in their divisions.
• Follow up on the implementation of all PDPs with employees, line managers, through self-learning, coaching & assignments, and other learning solutions.
•  Monitor data completion on the system to continuously achieve a 100% compliance rate;
• Running 360 feedback, consolidate and share results, provide improvement action plans.
• Prepare the first draft of the company’s L&D annual budget. Monitor, control and manage the company training budget, the incentive budget as well as the department budget.
•  Monitor the execution of the L&D and LTM plan and review the regular evaluation reports to ensure that department’s KPIs are met.

Manage Graduates Programme:

• Supervise the partial sponsorship program and provide recommendation for approvals.
• Regular review for the department policy as well as ensure that all department’s operations are executed with full abidance with these policies.
•  Deliver internal training when needed.                                                                    Performance Management
• Support the implementation of performance management architecture across Bayobab Footprint
• Support the development, tracking and monitoring of Scorecards for all Senior Management staff
• Facilitate Talent review session
• Deploy performance management improvement initiatives

Role Deliverables:

• % delivered from the training plan.
• Training hours per FTE.
• Actual vs budget training budget.
• 100% information and data compliance.
•  Tracing PDPs execution.
• Effective communication channels/ initiatives.
•  HR JDs and PPPs in place, up to date and duly approved.
• Monthly reports (Accuracy, submission on time).

Supervisory / Leadership / Managerial Complexity:

• Lead team with all line management responsibilities.
• Participate in the recruitment and the development of the team.
• Control employees leaves, attendance…etc.
• Monitor employees regarding their compliance with the internal company policies.
• Manage the conflicting requirements.
• Create/edit/update employees Job profiles.
• Define and follow the division/department’s Key Performance Indicators.
• Evaluate/ Monitor employees’ performance.

Qualifications
Job Requirements (Education, Experience and Competencies)

Education:

• Minimum 4 Year Bachelor’s Degree in Human Resources/ Business Administration.
• MSc, MBA is a plus.
• English and Arabic (as advantage)

Experience:

• Manager track record of 5+ years; with at least 3 years in Telecom industry.
• Worked across diverse culture and geographies.

Application Closing Date
12th January, 2024; 10:14 AM

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Engineer - Signaling Technology Operations

Location: Nigeria
Employment Type: Full-time

Mission / Core Purpose of the Job

• The Signalling Technology Operation Engineer will form a part of a highly skilled group of technical experts who are responsible of technical management of the MTN Global connectivity infrastructure especially the signaling and roaming setup.
• He will organize, coordinate, and supervise signaling peering and international Roaming technical activities (configuration, testing and support) in line with the overall business objectives of the company.

Responsibilities
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

• Manage and support Signalling peering (Diameter, SS7) and security (Signaling Firewall) with MTN Opcos and SCCP carriers and Roaming Hub.
• Manage International Roaming (Technical Coordination).
• Ensure departmental and special project implementation with stakeholders in timely manner (e.g. planned expansions, upgrades, migrations, swaps, new services).
• Manage signalling and Roaming performance and Quality monitoring as per MTN Group standard (General service KPIs, Capacity monitoring KPIs, operational KPIs).
• Ensure customer satisfaction through effective support (requests, complaints, incidents, problems, change management) and resolve all escalated operational issues in a timely manner.
• Ensure service availability by keeping the roaming and signalling database updated and consistent to avoid service disturbance.
• Prevent and address any potential revenue leakage identified on Roaming & Interconnect areas.
• Business Continuity Management by implementing the Group BCM Redundancy solution for critical links and node.
• Develop Policies, Processes & Procedures: Analyze the existing procedures and propose new ones to enhance quality and productivity. Develop and maintain effective processes to ensure effective interface with Customer Care, Marketing, Sales and Finance Departments.
• Manage risk by clearing audit findings (internal, external).
• Provide inputs for departmental CAPEX/OPEX budgets elaboration and support its execution.
• Produce the periodical reports of the Department on schedule

Role Deliverables

• Ensure the service KPI and KQI are on target
• Ensure the support service level is meeting the SLA contract or target.
• Support all troubleshooting for all Signaling and roaming service within the define MTTR.
• Provide the solution design on business request for new service implementation.
• Signalling network Optimization and security against illegal and fraudulent traffic.
• Partner peering and roaming coverage expansion
• Service delivery

Qualifications
Job Requirements (Education, Experience and Competencies):
Education:

• Minimum of 4 Year Bachelor's Degree in equivalent specialization. M.Sc, MBA is a plus.
• English.

Experience:

• Minimum of five (5) years in GSM environment

Competencies:

• GSM, GPRS/UMTS/CDMA Core Network System architecture
• SSS Standard Operation and Maintenance Tasks
• Signalling protocols
• Networking and TCP/IP protocol stack basics
• Data Base administration, programming principles
• Roaming management principles
• Knowledge in Traffic analysis
• Project management (be able to use Microsoft Project)
• Manager track record of 5+ years; with at least 3 years in Telecom industry.

Other:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

Application Closing Date
11th January, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online