Job Vacancies @ First Bank of Nigeria Limited – 18 Positions

Job Title: Customer Value Proposition Officer - Private Banking

Job Identification: 1663
Location: Nigeria
Job Type: Full-time

Responsibilities

• Work with relevant departments to maintain the consistent look and feel of the private banking lounges in Lagos, Abuja and Port Harcourt.
• Interface with Marketing and Corporate communication department for update and production of brochures and marketing collaterals for Private Banking customers.
• Manage concierge services and liaise with service providers to ensure seamless service delivery to PB clients.
• Manage relationships with merchant partners to enhance PB customers experience.
• Ensure that Private Banking brand remains distinct and aspirational at all times.
• Manage platforms for collaboration with FBN UK and other partners.
• Maintain oversight of the Private Banking website by liaising with administrators.
• Manage concierge services upon launch and manage the relationship with merchant lifestyle partners.
• To liaise with Private Bankers, customers and stakeholders to identify new trends and value proposition.
• Identify opportunities for new or improvement of existing products and services through deep understanding of customers need and feedback on current services offered.
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook.

Requirements

• Minimum Education: First Degree in any discipline with minimum of 2.2. or Higher National Diploma (HND) with minimum of Upper Credit.
• Minimum experience : 6 years experience in Banking/Finance.

Application Closing Date
26th February, 2026; 12:03 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Wealth Management Specialist

Job Identification: 1664
Locations: Abuja, & Lagos
Job Type: Full-time

Responsibilities
The role entails taking ownership and providing leadership towards the delivery of:

• Wealth Management services and contribution to Private Banking’s achievement of P & L ambition.
• Provision of advice to clients and Relationship Managers to meet the clients’ desired wealth management and investment objectives and therefore increase the bank’s share of the client’s wallet.
• Plays a key role in liaising with the RMs in discussing clients’ wealth management requirements as well as ensure flow of product knowledge.
• Drive the uptake of wealth products in a client centric manner.
• Support Private Banking and Retail Affluent RMs to drive knowledge of wealth products and sales.
• Provide leadership to the Wealth Advisory team to attain growth and profitability targets.
• Drive customer experience through quality advice strategy, products offering, RM relationships.
• Provide independent opinion on quality of clients’ existing investment portfolio and wealth needs.
• Determine clients’ risk appetite, investment preferences and returns expectations by partnering with RMs in client meetings.
• Provision of relevant solutions given client’s needs/objectives.
• Liaising with product partners (FBN Quest, Trustees and Insurance) to enhance clients’ experience.

Requirements

• Minimum Academic Qualification: First Degree or its equivalent in any discipline preferably business-related (Minimum of B.Sc. Second-Class Lower / HND Upper Credit)
• Prior financial services experience with a minimum of 3 - 7 years of experience in wealth management or other similar role.
• Proven track record of managing high-value client relationships and achieving sales targets
• Strong analytical skills with the ability to assess financial statements and credit risk
• Excellent communication and interpersonal skills, with a customer-centric approach.

Application Closing Date
26th February, 2026; 11:53 AM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Portfolio Manager - Private Banking

Job Identification: 1665
Location: Nigeria
Job Type: Full-time

Responsibilities
Transactional:

• Processing Private Banking client’s transactions include liaising with other units, product houses and subsidiaries of the First Bank group to process Private Banking clients’ transactions promptly
• Anchoring all transactions related to asset management, real estate purchase / finance, credits, safety deposits, trust servicers, off-shore investments and others as defined by Head Portfolio management or GH Private Banking
• Preparing all wealth management proposals on behalf of Private Banking clients and ensuring that these are error-free and of high standards
• Issuing and signing of Private Banking client’s investment confirmative and certificates.

Operational:

• Conducting research on Investment & wealth management products and liaising with FBN Quest and other research providers for updated information on equity, bond and money markets.
• Updating and disseminating information to private Banking team on available products and services as well as market trends
• Monthly update of client product utilization to feed the Asset Holding Report for FBN Private Banking.
• Structuring ideal portfolios for Private Banking clients further to discussing with Relationship Managers, reviewing customer information details and leveraging other First Bank subsidiaries
• Generating mandates on behalf of clients for FBN Capital and other product houses for the purchase or sale of securities / assets
• Generating portfolio reports and account statements for Private Banking clients as required
• Generating periodic reports to meet monitoring and reporting requirements of First Bank Private Banking.
• Updating global position on Private Banking clients to enable effective tracking and monitoring of client relationship
• Ensuring prompt and efficient processing of client mandates
• Monitoring loans booked by the back office and updating clients global position report
• Verifying customer trades via online portal and updating portfolio status of clients
• Monitoring customer accounts and portfolios to ensure that they are well-funded and active.

Relational:

• Maintaining good working relationships with other teams, units and subsidiaries
• Leveraging good relationship with product houses such as FBN Capital, FBN Mortgages, FBN Trustee etc. to ensure efficiency in processing Private Banking transactions
• Developing relationships with research and regulatory bodies to ensure that the unit is well informed and complies with all regulatory requirements at all times.

Others:

• Ensuring the documentation of all safe custody items
• Ensuring securities certification and release of pledged securities
• Ensuring that all client investment transactions are handled with efficiency and timelines
• Escalate of all material, unusual or difficult transactions to Head Portfolio Management
• All other functions as assigned by the head Portfolio Manager, Head Private Banking location and EVP Private Banking
• Processing all investment transactions for all Private Banking hubs noting that the middle office is centralized to serve all Private Banking locations.

Requirements
Education:

• Minimum Bachelor’s Degree in relevant field
• Master’s Degree in Business, Finance or similar strongly preferred
• Certified Financial Analyst (CFA) / Chartered Accountant (ICAN or ACCA) / Chartered Alternative Investment Analyst (CAIA) qualification strongly preferred .

Experience:

• 3 - 5 years middle office background (financial services) preferred.

Application Closing Date
26th February, 2026; 11:41 AM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Head of Hub - Private Banking

Job Identification: 1669
Location: Abuja

Duties & Responsibilities

• Supervise activities of front office, middle office and back office staff to ensure timely and efficient service delivery to Private Banking clients.
• Oversee and ensure the flow of client’s transactions and investments portfolio is in accordance with client’s mandate.
• Promote the education of clients in the wealth management space, providing personal financial advisory services that enhance the investment decisions.
• Review client profiles to ensure investments are in accordance with mandates, risk profiles and risk appetites.
• Promote the sales and services culture through coaching, guidance and staff motivation.
• Actively participate in the development of budgets and target as they relate the Private Banking business and ensure achievement of monthly and annual targets.
• Authorize capital and current expenditure for the Hub as approved by the GH.
• Ensure Hub operating cost is within approved budget
• Ensure zero tolerance for inactive/dormant accounts
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook.

Job Requirements
Education:

• Minimum 2:2 undergraduate degree;
• Preference for postgraduate business or related degree or other professional qualification (though not mandatory);
• Training in Portfolio Management and Asset Allocation
• Training in Customer Profiling and Risk Assessments

Education:

• Minimum 10 years working experience in banking or a related industry
• Previous experience in Asset & Wealth Management or Investment Banking is an advantage.

Application Closing Date
26th February, 2026; 11:50 AM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Head of Hub - Private Banking

Job Identification: 1670
Location: Nigeria

Duties & Responsibilities

• Supervise activities of front office, middle office and back office staff to ensure timely and efficient service delivery to Private Banking clients.
• Oversee and ensure the flow of client’s transactions and investments portfolio is in accordance with client’s mandate.
• Promote the education of clients in the wealth management space, providing personal financial advisory services that enhance the investment decisions.
• Review client profiles to ensure investments are in accordance with mandates, risk profiles and risk appetites.
• Promote the sales and services culture through coaching, guidance and staff motivation.
• Actively participate in the development of budgets and target as they relate the Private Banking business and ensure achievement of monthly and annual targets.
• Authorize capital and current expenditure for the Hub as approved by the GH.
• Ensure Hub operating cost is within approved budget
• Ensure zero tolerance for inactive/dormant accounts
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook.

Job Requirements
Education:

• Minimum 2:2 undergraduate degree;
• Preference for postgraduate business or related degree or other professional qualification (though not mandatory);
• Training in Portfolio Management and Asset Allocation
• Training in Customer Profiling and Risk Assessments

Education:

• Minimum 10 years working experience in banking or a related industry
• Previous experience in Asset & Wealth Management or Investment Banking is an advantage.

Application Closing Date
26th February, 2026; 11:50 AM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Head of Hub - Private Banking

Job Identification: 1671
Location: Port Harcourt, Rivers

Duties & Responsibilities

• Supervise activities of front office, middle office and back office staff to ensure timely and efficient service delivery to Private Banking clients.
• Oversee and ensure the flow of client’s transactions and investments portfolio is in accordance with client’s mandate.
• Promote the education of clients in the wealth management space, providing personal financial advisory services that enhance the investment decisions.
• Review client profiles to ensure investments are in accordance with mandates, risk profiles and risk appetites.
• Promote the sales and services culture through coaching, guidance and staff motivation.
• Actively participate in the development of budgets and target as they relate the Private Banking business and ensure achievement of monthly and annual targets.
• Authorize capital and current expenditure for the Hub as approved by the GH.
• Ensure Hub operating cost is within approved budget
• Ensure zero tolerance for inactive/dormant accounts
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook.

Job Requirements
Education:

• Minimum 2:2 undergraduate degree;
• Preference for postgraduate business or related degree or other professional qualification (though not mandatory);
• Training in Portfolio Management and Asset Allocation
• Training in Customer Profiling and Risk Assessments

Education:

• Minimum 10 years working experience in banking or a related industry
• Previous experience in Asset & Wealth Management or Investment Banking is an advantage.

Application Closing Date
26th February, 2026; 11:39 AM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Head of Hub - Private Banking

Job Identification: 1672
Location: Nigeria

Duties & Responsibilities

• Supervise activities of front office, middle office and back office staff to ensure timely and efficient service delivery to Private Banking clients.
• Oversee and ensure the flow of client’s transactions and investments portfolio is in accordance with client’s mandate.
• Promote the education of clients in the wealth management space, providing personal financial advisory services that enhance the investment decisions.
• Review client profiles to ensure investments are in accordance with mandates, risk profiles and risk appetites.
• Promote the sales and services culture through coaching, guidance and staff motivation.
• Actively participate in the development of budgets and target as they relate the Private Banking business and ensure achievement of monthly and annual targets.
• Authorize capital and current expenditure for the Hub as approved by the GH.
• Ensure Hub operating cost is within approved budget
• Ensure zero tolerance for inactive/dormant accounts
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook.

Job Requirements
Education:

• Minimum 2:2 undergraduate degree;
• Preference for postgraduate business or related degree or other professional qualification (though not mandatory);
• Training in Portfolio Management and Asset Allocation
• Training in Customer Profiling and Risk Assessments

Education:

• Minimum 10 years working experience in banking or a related industry
• Previous experience in Asset & Wealth Management or Investment Banking is an advantage.

Application Closing Date
26th February, 2026; 11:39 AM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Team Lead, Private Banking

Job Identification: 1666
Location: Lagos
Job Type: Full-time

Responsibilities

• Provide specialist financial advice and support to HNI clients ensure that their lifestyle and investment needs are met.
• Active Sale of Private Banking investment portfolio/services to meet clients’ needs Understand the competition & formulate counter strategy to safeguard the Banks position and win new business.
• Manage and deepen relationships with existing and prospective HNI clients.
• Win new accounts and resuscitate dormant relationships
• Initiate structure of investment to meet client’s needs.
• Ensure efficient service and maintenance of existing accounts.
• Ensure zero tolerance for inactive/dormant accounts.
• Perform all other duties as assigned by the Head of Hub/GH
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook.
• Clear understanding of investment dynamics and lack of investment products in the market

Requirements

• Minimum 2:2 First Degree (B.Sc, B.A etc.)
• Minimum of 8 - 12 years working experience in private banking or in a similar role.
• Previous experience in asset management or investment Banking is an advantage.

Application Closing Date
26th February, 2026; 11:52 AM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Team Lead, Private Banking

Job Identification: 1667
Location: Port Harcourt, Rivers
Job Type: Full-time

Responsibilities

• Provide specialist financial advice and support to HNI clients ensure that their lifestyle and investment needs are met.
• Active Sale of Private Banking investment portfolio/services to meet clients’ needs Understand the competition & formulate counter strategy to safeguard the Banks position and win new business.
• Manage and deepen relationships with existing and prospective HNI clients.
• Win new accounts and resuscitate dormant relationships
• Initiate structure of investment to meet client’s needs.
• Ensure efficient service and maintenance of existing accounts.
• Ensure zero tolerance for inactive/dormant accounts.
• Perform all other duties as assigned by the Head of Hub/GH
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook.
• Clear understanding of investment dynamics and lack of investment products in the market

Requirements

• Minimum 2:2 First Degree (B.Sc, B.A etc.)
• Minimum of 8 - 12 years working experience in private banking or in a similar role.
• Previous experience in asset management or investment Banking is an advantage.

Application Closing Date
26th February, 2026; 11:52 AM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Team Lead, Private Banking

Job Identification: 1668
Locations: Onitsha - Anambra & Owerri - Imo
Job Type: Full-time

Responsibilities

• Provide specialist financial advice and support to HNI clients ensure that their lifestyle and investment needs are met.
• Active Sale of Private Banking investment portfolio/services to meet clients’ needs Understand the competition & formulate counter strategy to safeguard the Banks position and win new business.
• Manage and deepen relationships with existing and prospective HNI clients.
• Win new accounts and resuscitate dormant relationships
• Initiate structure of investment to meet client’s needs.
• Ensure efficient service and maintenance of existing accounts.
• Ensure zero tolerance for inactive/dormant accounts.
• Perform all other duties as assigned by the Head of Hub/GH
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook.
• Clear understanding of investment dynamics and lack of investment products in the market

Requirements

• Minimum 2:2 First Degree (B.Sc, B.A etc.)
• Minimum of 8 - 12 years working experience in private banking or in a similar role.
• Previous experience in asset management or investment Banking is an advantage.

Application Closing Date
26th February, 2026; 11:40 AM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Relationship Manager, Private Banking

Job Identification: 1673
Location: Abuja

Job Description

• Provide specialist financial advice and support to HNI clients ensure that their lifestyle and investment needs are met.
• Marketing of Private Banking investment portfolio/services to meet clients’ needs
• Understand the competition & formulate counter strategy to safeguard the Banks position and win new business.
• Manage and deepen relationships with existing and prospective HNI clients.
• Win new accounts and resuscitate dormant relationships
• Initiate structure of investment to meet client’s needs.
• Ensure efficient service and maintenance of existing accounts.
• Ensure zero tolerance for inactive/dormant accounts.
• Perform all other duties as assigned by the Head of Hub/GH
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook

Job Requirements

• Minimum Academic Qualification: First Degree or its equivalent in any discipline preferably business-related (Minimum of B.Sc. Second-Class Lower / HND Upper Credit)
• Prior Banking experience in a market facing role with minimum of 3-7years of experience as a Relationship Manager.
• Proven track record of managing high-value client relationships and achieving sales targets
• Strong analytical skills with the ability to assess financial statements and credit risk
• Excellent communication and interpersonal skills, with a customer-centric approach.

Application Closing Date
26th February, 2026; 11:43 AM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Relationship Manager, Private Banking

Job Identification: 1675
Location: Kaduna

Job Description

• Provide specialist financial advice and support to HNI clients ensure that their lifestyle and investment needs are met.
• Marketing of Private Banking investment portfolio/services to meet clients’ needs
• Understand the competition & formulate counter strategy to safeguard the Banks position and win new business.
• Manage and deepen relationships with existing and prospective HNI clients.
• Win new accounts and resuscitate dormant relationships
• Initiate structure of investment to meet client’s needs.
• Ensure efficient service and maintenance of existing accounts.
• Ensure zero tolerance for inactive/dormant accounts.
• Perform all other duties as assigned by the Head of Hub/GH
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook

Job Requirements

• Minimum Academic Qualification: First Degree or its equivalent in any discipline preferably business-related (Minimum of B.Sc. Second-Class Lower / HND Upper Credit)
• Prior Banking experience in a market facing role with minimum of 3-7years of experience as a Relationship Manager.
• Proven track record of managing high-value client relationships and achieving sales targets
• Strong analytical skills with the ability to assess financial statements and credit risk
• Excellent communication and interpersonal skills, with a customer-centric approach.

Application Closing Date
26th February, 2026; 11:43 AM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Relationship Manager, Private Banking

Job Identification: 1675
Location: Port Harcourt, Rivers

Job Description

• Provide specialist financial advice and support to HNI clients ensure that their lifestyle and investment needs are met.
• Marketing of Private Banking investment portfolio/services to meet clients’ needs
• Understand the competition & formulate counter strategy to safeguard the Banks position and win new business.
• Manage and deepen relationships with existing and prospective HNI clients.
• Win new accounts and resuscitate dormant relationships
• Initiate structure of investment to meet client’s needs.
• Ensure efficient service and maintenance of existing accounts.
• Ensure zero tolerance for inactive/dormant accounts.
• Perform all other duties as assigned by the Head of Hub/GH
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook

Job Requirements

• Minimum Academic Qualification: First Degree or its equivalent in any discipline preferably business-related (Minimum of B.Sc. Second-Class Lower / HND Upper Credit)
• Prior Banking experience in a market facing role with minimum of 3-7years of experience as a Relationship Manager.
• Proven track record of managing high-value client relationships and achieving sales targets
• Strong analytical skills with the ability to assess financial statements and credit risk
• Excellent communication and interpersonal skills, with a customer-centric approach.

Application Closing Date
26th February, 2026; 11:42 AM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Relationship Manager, Private Banking

Job Identification: 1676
Location: Warri, Delta

Job Description

• Provide specialist financial advice and support to HNI clients ensure that their lifestyle and investment needs are met.
• Marketing of Private Banking investment portfolio/services to meet clients’ needs
• Understand the competition & formulate counter strategy to safeguard the Banks position and win new business.
• Manage and deepen relationships with existing and prospective HNI clients.
• Win new accounts and resuscitate dormant relationships
• Initiate structure of investment to meet client’s needs.
• Ensure efficient service and maintenance of existing accounts.
• Ensure zero tolerance for inactive/dormant accounts.
• Perform all other duties as assigned by the Head of Hub/GH
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook

Job Requirements

• Minimum Academic Qualification: First Degree or its equivalent in any discipline preferably business-related (Minimum of B.Sc. Second-Class Lower / HND Upper Credit)
• Prior Banking experience in a market facing role with minimum of 3-7years of experience as a Relationship Manager.
• Proven track record of managing high-value client relationships and achieving sales targets
• Strong analytical skills with the ability to assess financial statements and credit risk
• Excellent communication and interpersonal skills, with a customer-centric approach.

Application Closing Date
26th February, 2026; 11:42 AM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Dealer, FX - Treasury

Job Identification: 1661
Location: Lagos

Duties & Responsibilities

• Expected to maintain continuous presence in the 2WQ market
• Responsible for FX trading activities (market making and proprietary)
• Responsible for meeting individual revenue targets & budgets
• Responsible for contributing to team revenue goals and targets
• Responsible for ensuring compliance with prudential and statutory requirements
• Nurtures and maintains relationships with relevant regulatory agencies and other key stakeholders
• Maintain market discipline, ethics and guidelines
• Gathers market data and information
• Proffers ideas on market development
• Reads and understands market with a view to spot proprietory and risk taking revenue-making opportunities
• Originates trade ideas and spots potential revenue opportunities
• Builds and establishes individual market presence
• Prepares relevant MIS reports to aid decsion making
• Responsible for the update of product programs
• Promotes increased customer trades
• Manages the FX blotter and position
• Adheres to defined risk limits and trading strategy as defined by desk head
• Daily reviews of nostro accountsfor inflows and liquidity management
• Liaises with other internal customers – front, middle and back office
• Complies with all Bank policies.
• Carries out other duties assigned by the Team lead from time to time
• Comply with the principles and policies in the information security hand book

Requirements
Education:

• Minimum Education:  First Degree or its equivalent in any discipline preferably business related.
• Professional Qualification: CFA, LFA,ICAP an advantage

Experience:

• Varies from 1– 10 years relevant Treasury experience

Application Closing Date
27th February, 2026; 05:16 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Dealer, Securities - Treasury

Job Identification: 1660
Location: Lagos

Duties & Responsibilities

• Responsible for all trading activities and meeting the bank’s market making obligations as a PDMM trading fixed income securities
• Responsible for meeting individual revenue targets & budgets
• Responsible for contributing to team revenue goals and targets
• Responsible for ensuring compliance with prudential and statutory requirements
• Expected to maintain continuous presence in the 2WQ market
• Charged with the responsibility to meet defined market benchmarks for trading and other metrices.
• Maintain market discipline, ethics and guidelines
• Gathers market data and information and dissemination to team
• Profers ideas on market development
• Originates trade ideas and spots potential revenue opportunities to team lead
• Builds and establishes individual market presence
• Nurtures and maintains relationships with relevant regulatory agencies and other key stakeholders
• Prepares relevant MIS reports to aid decsion making
• Responsible for the update of product programs
• Promotes increased customer trades by supporting Treasury Sales
• Manages the securities blotters and positions
• Prepares Performance & Variance Analysis Reports
• Daily reviews CBN and CSCS accounts to attend to reconcilliation issues
• Complies with all Banks’ policies.
• Liaises with other internal customers –  front, middle and back office
• Carries-out other duties assigned by the Team lead from time to time
• Comply with the principles and policies in the information security hand book

Requirements
Education:

• Minimum Education:  First Degree or its equivalent in any discipline preferably business related CFA,ICAP,

Experience:

• Varies from 1– 10 years relevant Treasury experience

Application Closing Date
27th February, 2026; 05:16 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Head, Help Desk - Transaction Banking

Job Identification: 1659
Location: Lagos

Duties & Responsibilities

• Oversee the activities of Transaction Banking Help Desk Team and provide direction and guidance in the execution of the unit’s functions.
• Responsible for developing strategies for excellent service delivery to both internal and external customers of the bank.
• Coordinate response to all internal and external enquiries related to transaction banking including RMs, all customers, and TB sales Team
• Ensure that all calls received on Help Desk, login incident types with description, resolution, and open and close dates/times are responded to.
• Escalate issues to relevant departments in the Bank and follow through to resolution
• Determines and coordinates procurement of work tools required by the customer service unit to function effectively.
• Prepare reports to Group Head Transaction Banking on Help Desk activities such as incident types and occurrence levels
• Responsible for the adequate training of staff to build competencies and skills sets required for the job.
•  As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook.

Requirements
Education:

• BSc
• MBA or advance degree equivalent in IT, Business Administration, or related fields will be an added advantage.

Experience:

• Minimum of 3 years experience in a customer service role.

Application Closing Date
27th February, 2026; 10:29 AM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Business Manager - Public Sector Directorate

Job Identification: 1657
Location: Jos, Plateau

Duties and Responsibilities

• Actively supporting the team’s client retention strategies by providing excellent service to customers.
• Serve as the primary daily service contact for the clients
• Conduct accounts reviews to track customer needs and usage trends
• Track and maintain customer data/information
• Initiate the development of products required to meet customer needs
• Market the Bank’s products to meet customer needs
• Ensure efficient service and maintenance of existing customers
• Perform all other duties as may be assigned by the Business Manager.
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook

Education and Experience

• Minimum Education: HND / B.Sc. in any discipline, with minimum of Upper Credit for HND and 2.2 for B.Sc
• MBA/ACCA or post graduate education as added advantage
• Minimum experience – 6 years relevant banking (marketing/business development) experience.

Application Closing Date
25th February 2026; 12:05 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online