🇳🇬 Job Vacancies @ MTN Nigeria – 17 Positions

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the following positions below:

1.) Analyst - Customer Intelligence, Customer Services NG
2.) Coordinator - Project TowerCo, Network NG
3.) Analyst - Customer Experience, Customer Experience
4.) Analyst - Infrastructure Management, Information Technology
5.) Partner - Customer Support, Enterprise Business
6.) Senior Manager - Digital Marketing, Marketing
7.) Engineer - Switch Support, Network NG
8.) Advisor - Commercial Legal Operations, Corporate Transaction Contract
9.) Senior Manager - Service Management, Information Technology
10.) Manager - CVM Analytics, Marketing
11.) Officer - Procurement Support, Finance
12.) Manager - Market Development, Fixed Broadband
13.) Manager - Business Management, Chief Operating Officer Office NG
14.) Analyst - Data and Analytics, Information Technology
15.) Team Lead - Connect Operations West 1, Customer Services
16.) General Manager - Business Growth, Digital Services
17.) General Manager - Business Development, Digital Services

Job Identification: 1719
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 2

Requirements

• Candidates should possess relevant qualifications

Application Closing Date
29th November, 2022; 23:59

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Identification: 1741
Location: Lagos
Job Category: MTN Level 2
Job Schedule: Full time
Division: Network

Overview

• Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?
• Then, join MTN Nigeria!
• Welcome to our Y’ello family where our people are our most critical competitive assets.
• If you are passionate about working for a brand that believes and invests in YOU while delivering the best value to those they serve, then THIS is the place.

About the Job

• Our Employee Value Proposition enables you to work with meaning, connect to develop, thrive in positivity, and grow with purpose, all-round, in all aspects to Live inspired.
• We are a proudly Platinum IiP certified company dedicated to choosing the very best candidates and working to develop your skill and talent to make sure we boost a workforce second to none.
• It’s a great place to work!
• Take that bold step and apply today!

Skills:

• We are always searching for brilliant candidates with an entrepreneurial spirit, looking for a work culture where innovation is the goal, hard work is expected, and creativity is rewarded.

Benefits

• MTN employees enjoy competitive salaries, excellent health benefits, and a network of like-minded co-workers that drive innovation across the entire telecommunication industry.

Application Closing Date
29th November, 2022 (11:59 PM)

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Identification: 1729
Location:  Ikoyi, Lagos
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Manager - CEX Design and Implementation
Division: Customer Relations

Description

• Timeous review of Customer Journeys across MTNN product and services
• Identify gaps and redesign customer journey to optimize experience of the Customer
• Collaborate with key stakeholders and subject matter experts to design, test and roll-out of identified initiatives for product optimization.
• Collaborate with key stakeholders in development and test scenarios pre and post roll out of initiatives.
• Actively collaborate with stakeholders in change management programs impacting on customer experience.
• Customer journey mapping of existing and new product and services
• Comparative analysis with competition products to ensure MTNN positioning as Best-in-Class.
• Run deep dive analytics on information to distil customer intelligence
• Analyse CEX survey data, operational diagnostic, competitors and develop insights for CEX’s Management
• Conduct CEX change readiness assessments, evaluate results and present findings to the CEX Management.
• Manage the execution of the Customer Experience Blueprint in the management and implementation of new systems and procedures.
• Develop Customer insights report specifications through various Dashboards to assist CEX Management’s business decisions
• Get information and insights from the “voice of the Customer” initiatives through various segmented customer engagement programs i.e. Customer Focus Group Sessions, Customer Forums, Online Social media.
• Liaise with approved MTN communication agencies i.e. PR, Advertising, and Media etc. to ensure a customer-centric communication to the customer from the Customer services Division.

Requirements
Education:

• First Degree in any discipline
• Fluent in English.

Experience:

• 3 - 7 years’ experience which includes:
  • Experience working in a medium-sized organization
  • Journey mapping; prototyping and framing
  • Business Planning and Analysis, preferably within the telecommunications sector
  • Experience in Enterprise Data Management
  • Experience in data analysis, problem solving and reporting/presentation
  • Experience in Customer Care and Management
  • Competitive and Marketing Research
  • Proficiency in the use of Microsoft office tools
  • Strong analytical skills.

Application Closing Date
29th November, 2022 (11:59 PM).

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Identification: 1383
Location:  Ikoyi, Lagos
Job Category: MTN Level 2
Job Schedule: Full time

Requirement

• Candidates should possess relevant qualifications.

Application Closing Date
29th November, 2022 (11:59 PM).

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Identification: 1758
Location:  Ikoyi, Lagos
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Manager - EBU Customer Support Strategic and Global Accounts
Division: Enterprise Business

Description

• Work with product, UAT and support teams to validate new products, new systems and upgrades
• Generate relevant reports as required by the business
• Ensure Quality Assurance and prompt invoice delivery
• Ensure resolution of ALL service provisioning and sales support PPPs items
• Ensure less than 5% customer churn on managed accounts
• Constant analysis of Managed customer database for Revenue and Debt management
• Ensure 98% collection of ALL invoices as at when due
• Analysis of customer requests for prompt resolution
• Ensure end-to-end account management for Enterprise customers
• Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management
• Pro-active analysis of all support systems (charging, billing, etc.) as well as enterprise products with a view to identifying customers pain points and resolving issues before escalation
• Liaise with support teams (within and outside Enterprise Business)  in order to resolve any customer identified issue
• Perform Service fulfilments for Enterprise customers (i.e. SIM Swaps, Migrations, etc.)
• Achieve at least 80% score in ES Customer Satisfaction internal surveys.

Requirements
Education:

• First Degree or equivalent in Social or Management Science discipline
• Fluent in English.

Experience:

• 3 - 7 years’ experience in an area of specialization; with experience working with others
• Experience working in a medium-sized organization
• Experience in a customer service environment in the telecommunications industry.
• Advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word
• Membership of Professional Customer Service/Relations associations will be an added advantage.

Application Closing Date
29th November, 2022 (11:59 PM).

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Identification Number: 1747
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 3H
Reports To: General Manager Brands and Communications
Division: Marketing

Mission

• To drive MTN's Digital strategy and execution across all digital channels and touchpoints. This includes but is not limited to digital media, digital advertising, content strategy, corporate identity and advertising, social media, and Group digital properties.
• To conceptualize, execute and manage all digital media communication campaigns for the MTN Brand, in line with the overall marketing strategy and other divisional initiatives.
• Implement a robust digital marketing acquisition vision and optimize all digital platforms' financial and operational performance by inspiring a team of onsite, Social Media, Content, Paid media/SEO and Analytics/ CRO leads.

Responsibilities

• Develop MTN's Digital strategy and execution across all digital channels and touchpoints. This includes but is not limited to digital media, digital advertising, content strategy, corporate identity and advertising, social media, and all MTN Group digital properties.
• Conceptualize and execute all digital media communication campaigns for the MTN Brand, in line with the overall marketing strategy and other divisional initiatives.
• Drive customer acquisition, leads, and revenue generation across designated digital channels /platforms
• Lead the development of content strategy and innovative social media engagement initiatives to drive brand differentiation and affinity
• Use of data analytics for campaign optimization, tracking, and predictive learnings for future proposition development and social engagements
• Proficiency in the use of Martech and Digital Marketing tools like Google Analytics, Mix Panel, Apps flyer, Metabase, Data studio, MailChimp for real-time performance tracking, revenue generation, and the development of competitive strategies
• Ensure adherence to legal, compliance, and communication policies to forestall breaches and reputational backlash on the MTN brand
• Lead the maintenance, management and performance of the MTN website www.mtn.ng and all associated websites
• Improve the design, usability, content, and conversion points of the company's website to meet relevant KPIs
• Lead and manage in-house creative development to ensure faster route-to-market
• Monitor projects and ensure they are delivered to budget and on time
• Define new digital products and requirements based on the technological roadmap & business strategy of MTN Nigeria working with key business stakeholders
• Analyze and interpret user journey stats in order to improve customer experience
• Lead team to prioritize and sign off on all projects based on strategic importance; resource availability, etc.
• Determine and track man-hour requirements
• Work closely with Information systems on website functionality and proper change request processes
• Monitor and evaluate relevant media agencies to deliver on strategy, creativity, and output.
• Lead the digital marketing team in establishing a strong cross-departmental relationship with other Lines of Businesses (LOBs), Legal, etc.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.

Requirements
Education:

• First Degree in Marketing, Social Sciences, etc.
• A Master's Degree or Post-graduate Diploma in Marketing, Digital Marketing, Business Administration or a related discipline
• APCON Certification
• Relevant certification in Digital Marketing
• Fluent in English.

Experience:
9 - 17 years’ experience which includes:

• 8+ years of experience in Marketing, Digital marketing, APCON certification
• 4+ years experience in a leadership role driving large-scale digital media strategy
• Experience in managing agency relationships and in, planning and buying display media, building campaigns, implementing bidding strategies
• Expert knowledge of Digital analytics, Funnel optimization, lead generation, customer acquisition and revenue generation on digital platforms
• Proficiency in campaign development, A/B testing, media buying and channeling, UX, SEO & campaign optimization
• Proficiency in the use of Digital Marketing tools like, Google analytics, Mix Panel, Apps flyer, Metabase, Data studio, MailChimp etc.
• Campaigns and deriving customer insights a major plus
• Exceptional troubleshooting skills and should thrive in high expectation scenarios with many stakeholders
• Exceptional communicator who inspires the team and can engage C-level audience on relevant topics in a time-efficient manner
• Strong communication and writing skills
• Interpersonal skills
• Strategic Marketing Management Skills
• Project Management Skills.

Application Closing Date
11:59 PM: 29th November, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Identification: 1749
Location:  Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Manager Switch Operations
Division: Networks

Description

• Troubleshoot & Resolve faults on Core network node elements
• Conduct Acceptance Tests on core network node elements for the purpose of integration in to MTN network
• Provide on-site support to internal & External stakeholders
• Support route integration and expansion
• Route maintenance and monitoring to ensure optimal availability
• Supervise and Manage vendors for core network node integration & third-party related projects within the Switch
• Perform routine mainatenace as scheduled on core network nodes in line with business continuity requirement
• Ensure 100% availability and transfer of billing & performance measurement stats files between core nodes & corresponding file processing servers
• Support effective Switch Floor space management process
• Conduct routine Switch inspections with ESS, SHE, Compliance and Facility teams to ensure proper house-keeping
• Define & conduct external power alarm simulation tests with ESS team to ensure redundant power supply is maintained in the Switch
• Prepare Daily/weekly/Monthly & Quarterly Dashboard reporting for Switch Alarms, Billing, Projects, Spares management (SPMS), Routine maintenance, Achievements & Targets
• Conduct faulty spares logistics management (SPMS) with vendors within agreed SLA
• Ensure Switch Center Access Policy is enforced with 100% compliance

Job Requirements
Education:

• First Degree in Electrical / Electronics or any Numerical Sciences from a reputable institution.
• ICT  literate.
• Fluent in English.

Experience:
3 - 7 years of experience which includes:

• Minimum of 3 years experience with hands on in an ICT environment
• Experience working in a medium-sized organization
• Experience in maintenance/management of core node systems

Application Closing Date
29th November, 2022 (11:59 PM).

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Identification: 1759
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 2
Division: Corporate Services
Reports To: Manager Commercial Legal

Description

• Ensure continuous liaison with External Solicitors for regular updates, compliance with procedural rules of court, stipulated time limits for actions, etc. so as to minimize the cost and adverse effect of litigation.
• Review legal cases, petitions and internal matters requiring legal input /perspective, consult with all relevant parties, advise on case/petition/legal related matter, provide recommendation on course of action and effectively take appropriate and approved action in accordance with the rules and regulations of MTNN.
• Draft legal agreements and review all relevant documentation supporting contracts for authenticity and validity, reviewing commercial agreements and documentation of transactions.
• Conduct proactive prevention of litigation, ensuring Legal processes and services are effective and efficient in line with defined and approved design and rules.
• Administer controls to ensure compliance with statutory and regulatory requirements and effectively integrate ethics, compliance and preventive law efforts, ensuring MTNN activities are compliant with laid down laws and governing regulations/statutes.
• Prepare monthly management reports.
• Carry out legal (administrative) services work including liaison/correspondence with external bodies and organizations, structuring and negotiating commercial transactions.
• Settle legal issues between MTNN and 3rd parties, assisting in managing liquidations and disputes.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Educational Qualification

• Candidates should possess a First Degree in Law
• Fluent in English

Experience:

• 3-7 years’ experience in an area of specialisation; with experience in supervising others
• Experience working in a medium organization
• Civil/commercial litigation experience.
• Knowledge of the telecommunications environment will be an advantage.
• Commercial/technical and/or further legal qualification will be an advantage
• Experience in handling and negotiating funding
• In depth experience and understanding of the Nigerian framework

Application Closing Date
29th November, 2022; 23:59

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Identification: 1370
Location:  Ikoyi, Lagos
Job Category: MTN Level 3H
Job Schedule: Full time
Reports To: General Manager Service Management and Governance
Division: Information Technology

Description

• Review MTNN business direction and contribute to the development of Information Services, demonstrating an understanding of MTNN business strategies and needs of the customer.
• Develop detailed plans in support of approved strategies in respect of Information Service Management, organizing required resources, monitoring and periodically reporting progress of plans.
• Lead the service management team and drive a service based culture in IS and put in place a reliable support system with clear processes and procedures and tools for measuring service delivery and performance.
• Champion and promote service improvements on an ongoing basis to continually improve quality and customer satisfaction with IT services.
• Maintain day to day responsibility for the ownership and resolution (including any referral or escalation as may be necessary) of Service Management issues.
• Review service metrics (KPIs) that identify the success of the services being utilized and recommend as well as coordinate implementation of changes to Service Management services to improve metrics.
• Create and maintain a knowledge repository system to support Service Management function, gathering, analyzing, storing and sharing knowledge and information using a variety of processes and technologies.
• Drive an aggressive problem management strategy by ensuring improved vendor response times and proactively identify and resolve problems and known errors.
• Manage incident escalation and determine innovative ways to drive dependencies that lie with other units or 3rd party service providers
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education

• First Degree in any discipline preferably Computer Science, Engineering or equivalent
• ITILv3 Expert, ITIL v4, PMP or PRINCE2, Professional Agile Leader, Scrum Master, DevSecOps
• Master's Degree in a relevant discipline will be an added advantage.

Experience:
9 - 17 years’ experience which includes:

• Manager track record of 5 years or more; with at least 3 years in relevant sector/industry
• Work experience across diverse cultures and geographies is advantageous
• 5+ years in a service management role in a complex IT environment
• 2+ years of performance testing and capacity planning work experience in a technical disciplines.

Application Closing Date
29th November, 2022 (11:59 PM).

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Identification: 1748
Location:  Ikoyi, Lagos
Job Category: MTN Level 3
Job Schedule: Full time
Reports To: Senior Manager - CVM Analytics and Insight
Division: Marketing

Description

• Provide proactive insights to address customer behavior associated with customer identification attraction, retention and customer developments
• Provide detailed granular insights (network, customer behavior, channel, competition etc.) on regional, territory & cluster performance; identifying growth opportunities, root causes, risks and tactical initiatives to improve performance
• Drive micro market stimulation & address location-based competitor offers by working with the CVM, Sales, Network & Segment teams to drive geographic BTL offers for optimal incremental revenue, improved Network QoS, on-ground activities and one-on-one customer engagement initiatives to drive regional performance
• Support CVM, Product Managers and Segment Managers with analytics & product monitoring reports
• Gather requirements and respond to stakeholder requests to ensure the team backlog is focused on impactful work
• Identify coverage risks and opportunities (i.e. in terms of churn and acquisition potential) and define strategic targets for Network Coverage optimization around costs, coverage quality needs, market opportunities and customer
• Secure successful implementation of key transversal location/geo-based projects and initiatives across MTNN
• Interprete the customer base marketing strategy to identify, plan and implement/build the analytical capabilities required to deliver the CVM base management strategy
• Ensure timely base management reporting and visualization
• Drive the ROI of base management activity through ensuring the provision and continuous improvement of actionable insights, analyses, CVM reports and dashboards
• Manage delivery of insight for the customer base to the rest of the business, including actionable value- and needs-based segmentation and predictive models, linked with competitor intelligence, and market research.
• Analyze commercial impact of BTL programs on product penetration, ARPU and volume/ value churn. Operational analysis of base to identify opportunities to apply products and tariffs to maximize lifetime value.
• Ensure that the base analytics team has the appropriate level of customer data (quality, breadth and recency), along with the required application toolset, to perform their base analytics responsibilities.
• Develop & Implement models alongside with reporting templates & working flow for standard/ad-hoc requests such as Customer Behavior/CxO Reports/Churn/VLR/GEM etc.
• Create an environment that enables innovation for direct subordinates and across cross-functional teams
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Requirements
Education:

• First Degree or equivalent qualification, preferably with analytical focus, marketing or commercial subjects
• Industry certification(s) and/or post-graduate/professional qualification(s) in a related field (an added advantage)
• Fluent in English.

Experience:

• 6 - 13 years’ experience which includes:
  • 4 years’ experience in the telecoms industry with at least 2 years in supervisory role
  • Experience leveraging analytical tools including SQL, python, R, Power-BI to build analytics product and perform analysis
  • Experience reviewing code for analytics models and providing recommendations for performance improvement
  • Experience presenting to and communicating with senior leadership teams to influence product direction and strategy
  • Experience in applying various quantitative techniques to address business problems
  • Strong leadership abilities, business acumen and stakeholder management
  • Experience in CVM methodology, principles, capabilities, and techniques
  • Demonstrated leadership of an established and successful CVM function within MTN or another operator recognized as a leader in CVM
  • Demonstrated ability to influence management level staff in group and 1:1 situations
  • Disciplined detail-oriented style, combined with ability to simultaneously work at a strategic level
  • Experience with research- and analytics-driven quantitative pricing techniques (e.g. choice modelling)

Application Closing Date
29th November, 2022 (11:59 PM).

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Identification: 1703
Location:  Ikoyi, Lagos
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Manager - Commercial and Indirect Sourcing
Division: Finance

Description

• Assist in maintaining supplier registration related information
• Liaise with Master Data Management (MDM) team for supplier registration, qualification and master maintenance related information/queries
• Assist in maintaining sourcing master data related information
• Liaise with MDM team for SCM master data related information/queries
• Review requirements for product categories, develop and run reports on oracle
• Provide information to requestors on category needs and spend analysis
• Provide assistance in managing category needs and spend analysis and update category related information in oracle
• Officer, Procurement Support would support the Manager, Sourcing and would be involved in the following sub-functions:
• Supplier registration and qualification
• Sourcing master data maintenance
• Category needs and spend analysis
• eSourcing Event End to End Management
• Resolution Creation and approval follow up
• Create/maintain pre-qualification questionnaires/Request for Information (RFI)/surveys/Request for Proposal (RFP)/Request for Quotation (RFQ)/auctions
• Participate and provide inputs in project status meetings and operational meetings
• Propose operational changes and provide associated user impact assessment
• Set up and manage ad-hoc meetings for day to day operational requirements

Education

• First Degree in Supply Chain Management or any related discipline
• CSCP (Certified Supply Chain Professional)
• Fluent in English.

Experience:

• 3 - 7 years’ experience in an area of specialization; with experience working with others
• Experience working in a medium-sized organization.

Application Closing Date
29th November, 2022 (11:59 PM).

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Identification Number: 1755
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 3
Reports To: Senior Manager Analytics and Market Development
Division: Fixed Broadband

Responsibilities

• Coordinate market opportunity identification via market research and demand assessment activities to ensure effective development and management of highly differentiated broadband value propositions
• Develop and execute plans for sustainable market development
• Develop comprehensive product requirements/designs and collaborate with the Design team on implementation
• Manage the development process of propositions/offers, products & services, from idea generation to product launch/support to ensure business set targets are met
• Support the business operations divisions and work with cross-functional teams including Project/Demand Management, Design, Revenue Assurance, Quality Assurance, Compliance, Regulatory, Go-To-Market, Business Intelligence teams to launch propositions/offers, products & services
• Drive continuous improvement initiatives and enhanced operational efficiencies including special focus on managing products resulting in creation of product encyclopedia with all product/service features and tariff optimization
• Develop effective partnerships with suppliers and vendors to launch quality products & services and ensure customer satisfaction
• Define and implement communications strategies that will support a differentiated MTN brand position that sets the organization apart from the competition
• Identify consistently the most effective media to communicate the MTN Brand in the marketplace
• Collaborate with complementary value-added service providers to co-create differentiated propositions that address customers’ needs effectively
• Drive the adoption of new growth opportunities for the business within the market
• Oversee the initiation and management of go-to-market activities targeted at identified market segments
• Design and carry out periodic enhancements of customer journeys for each existing and new product
• Create awareness for existing and new broadband products by leveraging on traditional and new communications media
• Define campaign objectives for each new product and enhancement initiatives
• Determine the best marketing campaigns, channels, sales strategies and pricing models to ensure sustainable success for MTN broadband products
• Evaluate the financial viability of existing and new products and segments based on historical and projected product uptake, revenues, operating costs and capital costs.
• Ensure full understanding of the telecommunication industry (Global and Local) trends and developments in order to assess the strategic technology and regulatory impact on MTNN’s current and future business.
• Establish processes and standards for impact assessment, and evaluation of systems and technologies with regards to customer experience
• Review market intelligence and competitor insight, develop approaches for penetrating the markets, identifying constraints, challenges and trade-offs of the go-to-market approaches
• Monitor and review on product profitability and market segment performance trends
• Partner with MTNN’s Ecosystem Value-Added Service (VAS) Partners to deliver business value
• Develop the framework for technical and commercial knowledge transfer and establish same as a key component of the employee performance management system within the Market Development Unit.

Requirements
Education:

• First Degree in Economics/Business Administration/Other relevant commercial disciplines preferred
• Fluent in English.

Experience:
6 - 13 years’ experience which includes:

• Market development experience of 3 years or more, preferably in telecoms industry
• Coordinated multiple projects with internal and external stakeholders
• Worked across diverse cultures and geographies advantageous

Application Closing Date
11:59 PM: 29th November, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Identification: 1302
Location:  Ikoyi, Lagos
Job Category: MTN Level 3
Job Schedule: Full time
Reports To: Chief Operating Officer
Division: COO's Office

Description

• Enable the COO to balance his responsibilities and maximize his effectiveness.
• Request information and actions on behalf of the COO and ensure that these requests are fulfilled efficiently and effectively
• Communicate ideas effectively with the skills of adjusting language and terminology to appropriate levels
• Assess the urgency and importance of situations/scenarios and take the appropriate action to determine the necessary level of COO involvement
• Prepares and drafts critical correspondence, presentations, reports and spreadsheets with attention to detail
• Assist and support on a need basis in the provision of input and review materials, presentations and communications
• Track in a timely manner the scorecards of all divisions including the COO's
• Track the profitability and actual result vs the BC of different initiatives
• Analyze customer data and give feedback/suggestions to improve customer experience
• Provide support, strategic guidance and analytical support for other executives within the COO structure as approved by the COO
• Ensuring appropriate communication between the COO and internal and external stakeholders
• Support the COO in holding the executive team members accountable to timelines and commitments
• Record and follow up on all actions that are concluded in the different committees/meetings that are either chaired or organized by the COO.

Requirements
Education:

• First degree in any discipline
• Fluent in English.

Experience:
6 - 13 years’ experience which includes:

• Telecommunications industry experience
• Work across diverse cultures and geographies
• Proven track record of execution and managing competing tasks and demands.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Identification Number: 1683
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Manager - Operations Data and Analytic
Division: Information Technology

Responsibilities

• Configure, build, and test application or technical architecture components
• Work with other developers, designers, and architects to make sure that the configuration and custom components meet application requirements and performance goals
• Assist in developing maintenance plans per application and carry out the maintenance of applications, re-configuring, building and testing components in accordance with OLAs and SLAs
• Code applications in accordance with good security coding practices to ensure the application is free of most common coding vulnerabilities
• Create and execute technical test plans for application change, new deployment and upgrades
• Participate in transitions of the application or technical architecture components to the testers
• Fix any defects and performance problems discovered in testing
• Develop information solutions from a variety of sources for both structured and unstructured data
• Integrate big data solutions with existing reporting and analytical solutions
• Support team and enhancement to ETL system
• Develop and implement big data models and solutions
• Conduct root cause analysis on production issues
• Guidance of entire information management process of both structured and unstructured data
• Understand and interpret complex business requirements and translate them into useful BI applications
• Understanding of Big Data principles, models and solutions e.g. Hadoop and apply it to current projects/initiatives
• Participate in the Systems Development Life Cycle (SDLC)

Requirements
Education:

• Bachelor's Degree / HND (2nd Class Lower / Lower Credit) in computer Science / Engineering or a Numerate course
• Related professional qualification/certification
• Fluent in English.

Experience:
3 - 7 years of experience which includes;

• Experience working in a medium-sized organization
• Experience as a software developer
• Application development and support experience in the Telecommunications sector
• Experience in Scripting and BI tools:
  •  Python/Perl
  •  Hive,
  •  PowerBI,
  •  SQL
  •  Unix
• Exposure to typical Mobile Telecommunications applications
  •  Billing systems (Corporate & Retail Billing, Interconnect Billing)
  •  ERP systems (Distribution, Retail, Finance, Payroll, HR, Asset Management)
  •  SIM & Mobile Applications ( EVD, Contents Management System, SIM management Application)
  •  GSM network interfacing applications (Provisioning, Pre-Paid management systems)
  •  Fraud Management Applications
  •  Value Added Services(VAS) Applications.

Application Closing Date
11:59 PM: 29th November, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Identification: 1709
Location:  Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Manager - Customer Operations Walk In West
Division: Customer Relations

Description

• Provide feedback  on consumer usage and perceptions of MTNN product and services for product evaluation and business development.
• Report on competitor activities regarding retail sales and services within the regions.
• Maintain brand alignment in rendering sales and services in service centre environment.
• Manage support services in assigned to the service environment - e.g. security guards, cleaners etc.
• Assist the Customer Care Manager in the implementation of service initiatives
• Plan and Execute Team Building Activity.
• Oversee technical activities and associated administrative duties in the Service Centre.
• Supervise account setup and data entry vigilantly for customers.
• Co-ordinate document vetting activities, ensuring the completeness and accuracy of all documents and information.
• Manage customer retention/ loyalty through various initiatives e.g., in-store promos, etc.
• Assist in monitoring customer relationship management (CRM) operations, identifying trends and delivering optimum service to customers.
• Provide technical, procedural and policy guidance to customer care representatives and other operational staff and supervise all technical activities and administrative duties in the customer assistance centre.
• Ensure Key Customer Data is adequately captured and prompt documentation of transactions and collect data and information on customer care needs/issues.
• Ensure adherence to schedules and other defined rules and regulations within the assistance centre and that procedures are followed to promote meaningful communications between customers and customer care representatives.
• Co-ordinate and monitor the activities of Customer Care Representatives and facilitate prompt and complete dissemination of relevant information to team members.
• Assist in design, review and update of processes, policies and procedures (PPP’s) in line with organizations value proposition and communicate service standards to the operations so that quality customer satisfaction is achieved.
• Assist in carrying out customer related research and assist in coordinating customer satisfaction index and brand perception survey.
• Coach and train team members to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and techniques and approaches required to optimize services.

Job Requirements
Education:

• First Degree in any relevant discipline.
• An MBA will be an added advantage.
• Fluent in English.

Experience:
3 - 7 years’ experience including:

• Experience working in a medium-sized organization.
• Experience in a customer facing operations environment.
• Experience in a supervisory role.
• Experience in query resolution.
• Experience in general ledger reconciliations.

Application Closing Date
29th November, 2022 (11:59 PM).

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Identification: 1757
Location:  Ikoyi, Lagos
Job Category: MTN Level 4
Job Schedule: Full time
Reports To: Chief Digital Officer
Division: Digital Services

Description

• Define the commercial growth strategy for Digital Services in line with MTNN’s overarching business goals - ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
• Regularly review the commercial growth strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem
• Develop consistent, efficient, relevant, and standard policies, processes, and procedures for growing Digital Services’ partnerships, platforms, products, and services
• Develop an intra-divisional Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements (cross-functional meetings, sessions, and workshops), engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics
• Ensure that the Digital Business Growth team provides accurate, current, data-driven, relevant, and understandable analysis, FAQs, information, and reports – including but not limited to competitive intelligence, impacting trends, and weekly performance reports – as may be required to guide management decisions and support the business planning process
• Develop and monitor the implementation of Digital Services’ ecosystem, partner, platform, and product growth strategies for multiple market segments across the entire spectrum of customers addressed by MTNN to acquire customers and grow revenues in alignment with the overall business strategy and market requirements
• Establish the short, medium, and long-term road map for MTNN’s ecosystem, partner, platform, product, and service growth in alignment with MTNN’s business strategy
• Develop and monitor the implementation of tactical plans – including but not limited to enhanced/new business models, business requirements, features, functionalities, partnerships, products, and services
• Collaborate closely with the Digital Business Development team to define, drive, and monitor the design, documentation, development, implementation, testing, launch, management, review, and ongoing support of partnerships, platforms, products, and services for multiple customer segments
• Develop a framework to understand competition(s) and provide solutions to react to competitive threats while monitoring the local and international environment to identify new platforms, products, and service opportunities
• Interrogate and understand customer (expectations, needs, and priorities), product/service features, growth areas, markets, and trends about existing digital platforms, products, and services to identify new business opportunities
• Monitor and improve MTNN’s NPS related to partnerships, platforms, products, and services
• Drive differentiation through better customer experiences and digital channel transformation to create new routes to market and ensure that services/products are easily accessible to customers
• Contribute to the development of MTNN’s long-term business strategy to position MTN as a leading digital services provider
• Develop strategies to identify and fulfil the expectations, needs, and priorities of external stakeholders, e.g., aggregators, content partners, regulators, and service partners
• Establish and maintain an effective corporate relationship with key stakeholders and decision-makers in Nigeria
• Develop an External Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements, engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics
• Manage critical 3rd party relationships with internal stakeholders, external partners, suppliers, and other relevant vendors
• Drive MTNN’s Cultural Operating System and Vital Behaviours required to improve business performance
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTNN’s VB and values
• Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year-on-year performance of all dimensions of the Group Culture Audit
• Contribute and participate in all Digital Services’ Employee Engagement Program events, initiatives, discussions, and workshops

Education

• A First Degree in Business Administration, Business Management, Marketing, Social Sciences or any related discipline
• MSc / MBA qualification in a related field
• Proficiency in Microsoft Office (Excel, PowerPoint, and Word)
• Fluent in English.

Experience:

• A minimum of twelve (12) years in a global/multinational enterprise, and an understanding of emerging markets which should include:
  • 3 – 5 years in a strategic role within a large organization
  • At least 2 years of digital products growth experience
  • Experience at the senior management level in Information Technology, OTT, or telecommunications will be an advantage
  • Experience in customer service, growth marketing, product and value proposition development, product life cycle management, and product analytics and performance evaluation
  • A detailed understanding of the digital ecosystem, players, business models and industry-related best practices with experience working in a digital environment
  • A track record of developing a communication strategy, building relationships across teams and key stakeholders to achieve goals
  • Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships across the organization, influence stakeholders, and work as part of a cross-functional team.

Application Closing Date
28th November, 2022 (11:59 PM).

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Identification: 1756
Location:  Ikoyi, Lagos
Job Category: MTN Level 6
Job Schedule: Full time
Reports To: Chief Digital Officer
Division: Digital Services

Description

• Develop and monitor the implementation of Digital Services’ ecosystem, partner, platform, and product development strategies for multiple market segments across the entire spectrum of customers addressed by MTNN to acquire customers and grow revenues in alignment with the overall business strategy and market requirements
• Establish the short, medium, and long-term road map for MTNN’s ecosystem, partner, platform, product, and service development in alignment with MTNN’s business strategy
• Develop and monitor the implementation of tactical plans – including but not limited to enhanced/new business models, business requirements, features, functionalities, partnerships, products, and services
• Collaborate closely with the Digital Business Growth team to define, drive, and monitor the design, documentation, development, implementation, testing, launch, management, review, and ongoing support of partnerships, platforms, products, and services for multiple customer segments
• Interrogate and understand customer (expectations, needs, and priorities), product/service features, growth areas, markets, and trends about existing digital platforms, products, and services to identify new business opportunities
• Monitor and improve MTNN’s NPS related to partnerships, platforms, products, and services
• Promote a customer-focused culture in Digital Services
• Drive differentiation through better customer experiences and digital channel transformation to create new routes to market and ensure that services/products are easily accessible to customers
• Define the commercial development strategy for Digital Services in line with MTNN’s overarching business goals - ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
• Regularly review the commercial development strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem
• Develop consistent, efficient, relevant, and standard policies, processes, and procedures for developing Digital Services’ partnerships, platforms, products, and services
• Champion the review of business processes (headcount, process optimisation, business optimisation etc.) to drive efficiency gains to ensure at least a 5% reduction in MTNN’s budget year-on-year
• Identify and fulfil the expectations, needs, and priorities of key internal stakeholders, e.g., CEX, CR, CS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D from partnerships, platforms, products, and services perspective
• Develop an intra-divisional Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements (cross-functional meetings, sessions, and workshops), engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics
• Ensure that the Digital Business Development team provides accurate, current, data-driven, relevant, and understandable analysis, FAQs, information, and reports – including but not limited to competitive intelligence, impacting trends, and weekly performance reports – as may be required to guide management decisions and support the business planning process
• Develop strategies to identify and fulfil the expectations, needs, and priorities of external stakeholders, e.g., aggregators, content partners, regulators, and service partners
• Liaise with digital technology suppliers and manufacturers to assess the required digital changes and developments that are in the pipeline
• Develop an External Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements, engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics
• Manage critical 3rd party relationships with internal stakeholders, external partners, suppliers, and other relevant vendors
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape
• Drive MTNN’s Cultural Operating System and Vital Behaviours required to improve business performance
• Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year-on-year performance of all dimensions of the Group Culture Audit
• Contribute and participate in all Digital Services’ Employee Engagement Program events, initiatives, discussions, and workshops

Education

• A First Degree in Engineering, Computer Science or any related discipline
• MSc / MBA qualification in a related field
• Proficiency in Microsoft Office (Excel, PowerPoint, and Word)
• Fluent in English.

Experience:
A minimum of twelve (12) years in a global/multinational enterprise, and an understanding of emerging markets which should include:

• 3 – 5 years in a strategic role within a large organization
• At least 2 years of digital products development experience
• Experience at the senior management level in Information Technology, OTT, or telecommunications will be an advantage
• Experience in product development, product life cycle management, and product performance evaluation
• Some experience in customer service and partner/relationship management will be useful
• A detailed understanding of the digital ecosystem, players, business models and industry-related best practices with experience working in a digital environment
• A track record of developing a communication strategy, building relationships across teams and key stakeholders to achieve goals
• Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships across the organization, influence stakeholders, and work as part of a cross-functional team

Application Closing Date
28th November, 2022 (11:59 PM).

Method of Application
Interested and qualified candidates should:
Click here to apply online