Job Vacancies at Stanbic IBTC Bank, Nigeria – 19 Positions

Job ID: 56338
Location: Lagos Island, Lagos
Job Sector: Financial Services

Job Purpose

• The Fund Manager, Alternative Investments would be responsible for the development of  SIPML’s alternative investment portfolio working with the relevant business teams ,  ensure professional management of alternative investment portfolios towards achieving the Company’s business objectives

Key Responsibilities / Accountabilities
Technical & Portfolio Management:

• Research & Data analysis capabilities
• Analytical and quantitative background
• Understanding of  capital markets concepts and structured products
• Understanding of Alternative Investment (E.g Power, Energy, Infrastructure)  documentation and execution processes
• Understanding of ratings process
• Accurately interpret and apply regulatory and complex legal concepts
• Responsible for spotting investment opportunities within the regulatory framework
• Responsible for transaction structuring

Manage Investment opportunities with key industry clients:

• Manage clients expectation with regards to portfolio performance
• Maintain key relationship with clients
• Attend periodic Investment Committee and Advisory Committee meetings to communicate fund performance, economic and financial market outlook that might impact performance of assets under management on request
• Ensure the Alternative Investment portfolio is within the top 20 percentile on a risk-adjusted basis
• Monitor Alternative investments, economic conditions, markets and portfolio performance with respect to stated investment objectives/goals and make appropriate recommendations to the Head of Department
• Responsible for identifying and sourcing alternative investment opportunities.
• Maintain competitive watch and market intelligence on the performance of competitors in the industry.
• Ensure strict adherence to the guidelines, risk management and investment policies set by the Fund’s Investment Committee.
• Maintain important relationship with clients and counterparties
• Ensure the timely rendition of returns to clients and regulatory authority
• Periodic (monthly, quarterly, yearly) comparative analysis of fund performance

Fund Performance and AUM Growth:

• Alternative Investment Mandates
• Responsible for the growth of portfolios under management
• Accountable for investment returns for alternative asset portfolios
• Continuously evaluate the external environment and assess the impact on the Fund's activities. Where required, recommend necessary changes to plans.
• Preparation of periodic Fund performance reports vs benchmarks and targets
• Preparation of periodic reports on growth in assets under management for SIPML and the industry including market share analysis.
• Monitoring the performance and growth in assets under management of competitors.

Stakeholder engagement:

• Proactively develop relationships with key external stakeholders including relevant to the alternative asset portfolios to ensure Stanbic IBTC gets appropriate co-operation when required
• Manage relationships with internal stakeholders.
• Hold primary relationship with clients and handle all aspects of client interaction including coordinating and execution of transactions.
• Monitor client account performance and service client needs to retain existing clients.

 Manage the Fund Risk:

• Adherence to the guidelines set by the Investment Committee and terms of the Fund with respect to Investment Processes
• Ensure adherence to all Company’s standards/policies.
• Ensure regulatory & legal compliance.
• Ensure adherence to all  ESG policies and Stanbic IBTC SEE framework
• Assist in monitoring markets and pre-empting risk for both clients and Stanbic IBTC

Preferred Qualification and Experience

• Postgraduate qualifications in Finance, Economics, Accounting, Engineering or other relevant Degree. Other relevant qualifications including qualifications such as a Masters, and MBA is required
• Master's in Business Administration; Strong Analytical/Numeracy Skills; Insight and knowledge of local and international practices in pensions and retirement benefit industry; In-depth understanding and practical knowledge of Asset/Fund Management industry.
• Certified Financial Analyst  (CFA)
• Minimum 10 years post qualification experience with at least 4 years spent in the Financial Sector and 4 years in top management position Experience in Investment Banking, Project Finance, Infrastructure Finance and Advisory, Credit, Asset management/pension fund investment.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56339
Location: Lagos Island, Lagos
Job Sector: Financial Services

Job Purpose

• The Fund Manager RSA is a senior Investment Manager who will provide leadership and strategic direction including development and compliance with the investment strategy, asset allocation, processes, policies and guidelines.
• The role holder will stay abreast of industry trends and will provide insight and recommendations to the Investment Committee regarding new strategies, concepts and applications.
• Maximise investment value by managing the portfolios within the framework of the overall portfolio strategy and objectives.
• The role holder will assist in the new business development on a regular basis as well as analytical support in preparation of annual budgets, evaluation of variance and trends in achieving budgeted income.

Key Responsibilities / Accountabilities
Develop and implement the broad investment strategy:

• Monitoring global macro events and assessing implications on markets and client portfolios assigned under team.
• Ensuring disciplined implementation of well-defined investment views and rational strategy.
• Ensure assigned team portfolios are managed according to specific client investment objectives and constraints.
• Monitor and ensure implementation of generated and evaluated ideas in maximizing clients’ portfolio performance.
• Interface with strategy teams and research groups to understand and implement internal recommendations.

Portfolio Construction and implementation of strategic investment policies:

• Ensure asset allocation strategy within investment portfolios aligns with broad internal asset allocation strategy
• Consistently monitor the execution of the investment process whilst ensuring portfolio construction is aligned with the process and asset allocation outlook provided by the strategy teams.
• Lead and mentor members of the investment team and help ensure a productive allocation of the team’s resources.
• Manage or co-manage the tactical strategies agreed on portfolios from time to time.
• Coordinate inputs on investment mandates and strategies.

Evaluation of all relevant investment research to ensure portfolio decisions follow Internal investment policy and risk framework:

• Ensure disciplined and industry accepted process is followed in determining valuations of investment securities in client portfolios.
• Responsible for team articulation of current economic and market views, outlook, portfolio positioning and construction
• Responsible for ensuring changing market dynamics are properly monitored and included in strategic and tactical strategies.
• Provide broad analytical and fundamental investment support to the team regarding well researched opportunities.

Articulation of effective coordination of investment communication with internal and external clients:

• Articulate structure of presentation materials that provides information to clients for their understanding of the investment strategy and returns on their portfolios
• Ensure the portfolio is structured to meet the ever changing objectives and needs of clients.
• Collaborate with business development teams to provide analysis and proposals to gain new business.
• Participate in client and prospect presentations on a regular basis
• Contribute to quarterly investment commentary and provide ongoing communication both internally and externally as it relates to investment strategy
• Develop and lead corporate culture in a positive manner and have input into the strategic direction of the company

Monitor the income and performance benchmarks on the fund against the budget:

• Track the income generated across all funds against the budgeted income. Evaluate the variance and trends in achieving the budgeted income.
• Ensure that all investment decisions made on the Fund enhance the return.
• Track the performance of the Funds against the benchmark and the annual target returns and ensure the team is aligned with the objective to outperform the performance metrics and inflation.

Enhance open investment ideation and communication:

• Promote an open communication culture amongst team members and the Head Investments.
• Provide direction to team members on all cascaded business objectives.
• Eliminate key man risk by building capacity and knowledge amongst team members

Preferred Qualification and Experience

• B Sc. in Finance, Engineering, Actuarial Science, Economics and other related fields
• Master’s Degree or relevant professional qualification. A first-level university degree in combination with additional years of qualifying experience may be accepted in lieu of advanced university degree.
• Wealth Management
• Finance

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56010
Location: Abuja, Nigeria
Job Sector: Financial Services

Knowledge / Technical Skills / Expertise
Effective Business Communication:

• The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes.

Presentation Skills:

• The ability to communicate and deliver information verbally in a clear, concise and comprehensive manner to other people, using appropriate props and tools.

Compliance-Know-Your-Customer:

• Knowledge and practical application of the requirements for KYC Compliance including the determination of beneficial ownership in complex client corporate structures.

Brand Management:

• The ability to use marketing techniques to increase the perceived value of the organisation over time and build customer loyalty through positive brand awareness.

Customer Understanding:

• The ability to analyse customer needs by engaging with them, analysing their business objectives and their financial position.

Applications: Microsoft Office Suite

• Ability to use Microsoft Office: Word, Excel, PowerPoint and Outlook.

Compliance:

• The ability to interpret regulations and laws that apply to the business and to provide information to business on how to comply e.g. Pension Reform Acts 2014.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56858
Location: Enugu, Nigeria
Job Sector: Banking

Job Details

• Test Division Summary

Job Purpose

• On-board new customers, reactivate dormant accounts, cross sell the bank’s products and services to existing customers and monitor borrowing customers(including LSETF).
•  Improve customer experience by proactively engaging the customer via telephone/email for more pocket share and to manage and optimize value from a portfolio of SME customers.

Key Responsibilities / Accountabilities

• Promote and proactively sell the Bank’s products, solutions and services via the telephone to meet the financial needs of small and medium business customers.
• Mine existing customer data to identify expansion and/or additional business opportunities.
• On board new customers – Day 1 welcome call and Day 30 follow up call
• Dormant/ Inactive account reactivation
• Cheque confirmation, excess/ covenant breaches and Pre-NPLs / stressed account monitoring
• Ensure KYC documentation, BVN and regulatory compliance and control are adhered to
• Providing a central (information/ query handling) service point for SME customers
• Ensure all queries from existing and potential customers are effectively and promptly resolved.
• Promote and sell a range of appropriate products and solutions that meet the financial needs of small and medium business customers
• Cross-sell additional products & services to existing customers (during re-active telephone conversations).
• Identify sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking; Trade; Global Markets; etc

Preferred Qualification and Experience

• First Degree in any relevant discipline.
• Min 2 years of Business Banking Sales experience
• 0 – 1 Year experience call center experience may be added advantage
• Minimum of 2 years relevant experience in Banking preferably in relationship/transactional banking.
• Business Assistant experience to the Business Manager is ideal.
• This experience provides an understanding of how to interact with and sell to personal banking customers, as well as how the principles of scored lending are applied in practice.
• Experience in Credit origination.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56856
Location: Kaduna
Job Sector: Banking

Job Details

• Test Division Summary

Job Purpose

• On-board new customers, reactivate dormant accounts, cross sell the bank’s products and services to existing customers and monitor borrowing customers (including LSETF).
• Improve customer experience by proactively engaging the customer via telephone/email for more pocket share and to manage and optimize value from a portfolio of SME customers.

Key Responsibilities/Accountabilities

• Promote and proactively sell the Bank’s products, solutions and services via the telephone to meet the financial needs of small and medium business customers.
• Mine existing customer data to identify expansion and/or additional business opportunities.
• On board new customers - Day 1 welcome call and Day 30 follow up call
• Dormant/ Inactive account reactivation
• Cheque confirmation, excess/ covenant breaches and Pre-NPLs / stressed account monitoring
• Ensure KYC documentation, BVN and regulatory compliance and control are adhered to
• Providing a central (information/ query handling) service point for SME customers
• Ensure all queries from existing and potential customers are effectively and promptly resolved.
• Promote and sell a range of appropriate products and solutions that meet the financial needs of small and medium business customers
• Cross-sell additional products & services to existing customers (during re-active telephone conversations).
• Identify sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking; Trade; Global Markets; etc

Preferred Qualification and Experience

• First Degree in any relevant discipline.
• Min 2 years of Business Banking Sales experience
• 0 - 1 Year experience call center experience may be added advantage
• Minimum of 2 years relevant experience in Banking preferably in relationship/transactional banking.
• Business Assistant experience to the Business Manager is ideal.
• This experience provides an understanding of how to interact with and sell to personal banking customers, as well as how the principles of scored lending are applied in practice.
• Experience in Credit origination.
• Previous experience running a small business.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56011
Location: Port-Harcourt, Rivers
Job Sector: Financial Services

Knowledge / Technical Skills / Expertise
Effective Business Communication:

• The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes..

Presentation Skills:

• The ability to communicate and deliver information verbally in a clear, concise and comprehensive manner to other people, using appropriate props and tools.

Compliance-Know-Your-Customer:

• Knowledge and practical application of the requirements for KYC Compliance including the determination of beneficial ownership in complex client corporate structures.

Brand Management:

• The ability to use marketing techniques to increase the perceived value of the organisation over time and build customer loyalty through positive brand awareness.

Customer Understanding:

• The ability to analyse customer needs by engaging with them, analysing their business objectives and their financial position.

Applications: Microsoft Office Suite:

• Ability to use Microsoft Office: Word, Excel, PowerPoint and Outlook.

 Compliance:

• The ability to interpret regulations and laws that apply to the business and to provide information to business on how to comply e.g. Pension Reform Acts 2014.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56281
Location: Benue
Job Sector: Banking

Knowledge / Technical Skills / Expertise

• Relevant business / financial qualifications
• Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
• Demonstrate high levels of computer literacy - able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56278
Location: Sokoto
Job Sector: Banking

Knowledge / Technical Skills / Expertise

• Relevant business / financial qualifications
• Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
• Demonstrate high levels of computer literacy - able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56279
Location: Minna, Niger
Job Sector: Banking

Knowledge / Technical Skills/Expertise

• Relevant business/financial qualification
• Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
• Demonstrate high levels of computer literacy - able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56282
Location: Calabar, Cross River
Job Sector: Banking

Knowledge / Technical Skills / Expertise

• Relevant business/financial qualification
• Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
• Demonstrate high levels of computer literacy - able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56413
Location: Maiduguri, Borno
Job Sector: Banking

Job Purpose

• Responsible for attending to walk-in clients in an efficient, effective and courteous manner to achieve customer satisfaction, repeat patronage and referrals. He/she is expected to maintain a high level of integrity and ethical standards.
• Responsibility includes ensuring prompt registration of new clients in a timely and error free manner, data recapture for clients’ record update and resolution of benefits application issues booked (including handling of confirmation letters to employers) Must have the adequate knowledge to attend to any form of client enquiries, pension payment applications and complaints at their locations and promptly escalate Material Difficult and Unusual (MDU) situations/ transactions to the relevant Head Branch Operations (HBO) and where necessary, engage the Regional Head Branch Operations (RHBO).
• Stands as a useful medium of feedback to management because of the sensitive nature of regular interface with clients. Expected to proactively and reactively sell our products

Key Responsibilities/Accountabilities
Quality Service Delivery:

• Ensuring that walk in clients (including PenResolve [BOS] channel) are promptly attended to with the accurate/ correct information at first engagement (avoiding inconveniences of repeat visits) whilst confirming that details are only provided to the actual owners of the RSA (based on Biometric confirmation – Image and signature as well as security questions).
• Must actively be up to date on information relevant to our products and services provided to clients when they visit.
• Collection of properly filled RSA forms / DRE forms/ benefit application documents from clients and ensuring timely processing and diligent handling of the documents. NB: Relevant transaction documents are expected to be saved in the designated shared folder on H for prompt processing by relevant partner units.
• Take ownership of all transaction requests processed by self and seeing to prompt resolution of same by relevant parties
• Ensure supervision of assigned PBB enquiry officer and providing adequate support for excellent service delivery to our clients
• Ensure client’s contact details are reconfirmed (and updated on the system where applicable) at every visit/ interaction
• Ensure timely processing of all change requests received from clients. Logging and follow-through for execution within 24hrs. The executed instruction must also be saved in the relevant shared folder for ease of reference
• Ensure that all interactions (no matter how trivial) are logged on NAV CRM/BMS promptly in clear concise terms and under the appropriate category
• Ensure SMS or call request is made to Contact Centre to provide update to clients upon resolution of complaints logged at the Branch by the client
• Ensure proper record keeping of all documents received and processed daily – Filing and forwarding the hardcopies to the regional offices for onward delivery to the archives.
• Ensure prompt responses to enquiries from partner units
• Always maintaining a clean desk policy and upholding our service creed of “before the sunset”

Processing of clients’ benefits applications:

• Ensure on-the-spot review and booking of issues against benefits applications received before client leaves the service desk (where clarification need to be sought from Contributions and Collections or RM, send mail instantly copying branch mailbox)
• Review all pending benefits applications processed on a daily basis and ensure timely resolution of any outstanding issues for the applications to be filed promptly
• Escalate any challenge to the relevant HOU of partner units (including logging of SLA breach e.g. coy reply delay by Fedex) looping the HBO as well as Regional HBO for prompt intervention
• For benefits applications that are good to go, ensure to log on sharepoint and move application document from internal folder to external folder without delay for Reporting team to deal
• Ensure applications are moved to the appropriate stage on NAV upon daily review without delay
• Ensure notification (log sms request) is sent to customers for update on benefits application status

Compliance with regulations/policies and Resolution of all complaints received:

• Initiate steps to resolve problems affecting customer service in a timely manner either within the team or with responsible partner units and ensuring immediate escalation of issues that are Material, Difficult & Unusual to the Head, Branch Operations (HBO) and where applicable to the Regional HBO (RHBO) as they occur
• Ensure operational activities are carried out in compliance with established regulations, policies, procedures, processes and Service Level Agreements (SLAs) guiding such operations

Employee engagement:

• Ensure active participation in daily connect session
• Take ownership of personal development and ensure achievement of learning objectives
• Take advantage of different platforms provided to employees for obtaining support/ guidance and providing feedback through surveys and workshops

To ensure timely rendition of reporting and other adhoc responsibilities:

• Ensure all assigned reports are handled for submission within timeline
• Provide feedback on all enquiries from partner units within 24hrs (and engage appropriately where extended time is required)
• Handle any other ad hoc tasks assigned by manager as appropriate

Value-add engagement with clients:

• Identify sales opportunities and sell products/services reactively
• Intimate clients of any ongoing business campaigns either in terms of general awareness or promo/reward offers

Prompt processing of registration and data recapture requests whilst ensuring integrity of our database without any errors:

• Process both client and employer registration requests received at the Branch promptly with high level of due diligence.
• Process all data recapture requests at the branch for timely update on ECRS
• Ensure proper record keeping of all RSA/Micro Pension/DRE forms processed and forward to Admin for archiving within stipulated timeline

Preferred Qualification and Experience

• First Degree General Social Science
• Any other qualification relating to the industry may be an added advantage

Knowledge/Technical Skills/Expertise:

• Relevant business/financial qualification
• Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
• Demonstrate high levels of computer literacy - able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56725
Location: Anambra
Job Sector: Banking

Job Purpose

• A Relationship Manager is accountable for a portfolio of Commercial Banking Clients. Commercial Banking Segment is for Companies who carry out a turnover of at least N2billion for Tier 2 and at Least N5bn Turnover annually for Tier 1.
• It is expected that the RM integrates and coordinates all Stanbic IBTC and Standard Bank Group products, services and resources in order to maximize the value of the business relationship and ensure profitability for the Bank and the Client.

Key Responsibilities / Accountabilities

• Effective Relationship Management to deliver the financial and non-financial Commercial Banking targets for the portfolio.
• Execution of the Bank’s Commercial Banking strategic initiatives and activities towards managing clients in the portfolio, to ensure full mining of each relationship and optimization of both customer experience and profitability for the Bank.
• Engagement with Commercial Banking Partners
• Ensure Compliance of all accounts in the portfolio

Preferred Qualification and Experience

• First Degree
• A professional qualification or 2nd degree will be an added advantage
• Minimum of 5 - 7 years experience in Relationship Management
• Minimum of 2 years experience in Corporate Banking or Finance

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56590
Location: Lagos Island, Lagos
Job Sector: Banking

Job Purpose

• Collaborates with Segments and the Branch network to execute our strategy for debit cards and other designated issuing products in the designated market(s) and execute against the defined strategy Work with the Head, Issuing and other country stakeholders to agree the short to medium team plans for delivering on the budget and also grow the volume of our debit card and other designated issuing products in line with budgeted volumes and designated market(s).

Key Responsibilities / Accountabilities
Profitability, revenue and sales generation:

• Collaborates with internal stakeholders (e.g., Africa Regions Centre, Product team and Enabling Functions) to drive profitability of the debit card and designated issuing products business and manages costs the products. For example, provides input into the annual marketing plan for debit Card and other designated issuing products in Nigeria and ensures the successful implementation thereof, manages downtime due to operational issues.
• Grows the debit Card base in line with the set goals and targets for the year.
• Responsible for regulating pricing, fees of Card products in line with Central Bank of Nigeria (CBN) policies to ensure compliance.
• Drives campaigns to achieve acquisition, activation, retention and turnover targets.

Measures:

• Achievement of financial targets as per the budget
• Cost reduction as per the agreed targets
• Increase in volume of debit cards and other designated issuing products issued
• Reduced operational losses

Customer service and relationship management:

• Integrates work streams/projects to ensure stated objectives are achieved on schedule. This includes effectively managing both internal and external support areas.
• Maintains solid relationships with internal and external business partners to ensure smooth delivery of stated business objectives and projects.
• Assists the in-country teams to deliver and maintain a world class service experience by setting minimum standards and SLAs with each market for the designated Issuing portfolio.
• Implements programs in country to measure performance and quality of customer touch points to ensure optimal performance.

Measures:

• Stakeholder feedback
• Achieve Net Promoter Score
• Positive Annual Internal survey reports

Product Management:

• Ensures debit card and designated issuing products life cycle management is seamless by coordinating all the internal support teams to align with the bank’s issuing strategy.
• Manages Debit and designated issuing products to ensure compliance and smooth business operations (e.g. cards are issued to the right segments, requests channelled to the right product, adherence to validation processes before the cards are issued, etc.)
• Provides the best suited Card products based on customer needs by improving current services and rolling out new card products in collaboration with the Product team through product launches, product design and modification.
• Grows the debit card base (e.g., increase number of card users, ensures usage) in line with the set goals and targets for the year (e.g. number of people to be carded, number of active users and number of transactions).
• Oversee training of internal staff/stakeholders, and customers on card usage, functions, security, product knowledge, etc.

Measures:

• Satisfactory audit (audit team governance, risk and compliance)
• Zero regulatory fines
• Approval rate
• System uptime
• Card Activation rate
• Card transaction volume and value

Key performance measures:

• Number of debit cards issued in line with approved annual budget
• Card transaction volumes and value in line with approved annual budget
• Overall achievement of economic and accounting profit indices for the Debit card Business
• Operating expenses within budget
• Operational and risk management
• Visible brand image in the digital space

Preferred Qualification and Experience

• Bachelor's Degree in Marketing or related discipline; Post Graduate degree preferred
• Professional Certification is a valuable advantage
• Job Function: Personal and Business Banking
• Job Family: Digital Channels
• Years: 5-7 Years
• Experience Description: 1 -2 years’ general banking experience

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56591
Location: Lagos Island, Lagos
Employment Type: Full Time
Job Function: Personal and Business Banking
Job Family: Product Development

Job Purpose

• To manage the Bank’s Virtual Banking proposition, execute the Bank’s VB strategy; ensuring that the different delivery channels are available and accessible to the target segment
• To ensure that the proposition remains profitable through the entire life cycle and attain significant market dominance.

Key Responsibilities/Accountabilities
Stakeholder Management:

• Liaise with stakeholders at all levels within and outside the bank towards the successful implementation of the VB strategy
• Liaise with all relevant stakeholders in ensuring the successful implementation of marketing, sales and activation plans,
• Liaise regularly with branch staff, Agents and all stake holders channels to ensure smooth product sales and customer managemen

Product Strategic

• Represent the business on all Virtual banking and Agent banking related matters at different forums within and beyond Stanbic IBTC Bank
• Identify alliances and partnerships through which to increase brand visibility and grow the bank’s market share

Measures:

• Product performance - Achievement of customer acquisition, transaction volume and revenue budget.
• Carry out periodic market survey to ascertain how competitor’s offering or market changes is impacting on the proposition.

Strategy Implementation

• Design initiatives, promos and market activations that will increase transactions and lead to increased brand visibility.
• Develop and maintain effective relationships with the external agent network to ensure customer acquisition and product adoption at agent locations and through other self- service channels (USSD & Mobile app).

Measures:

• Strategy execution
• Projects implemented timely and within budget
• Stakeholder feedback
• Adoption rate of the product and increase in transaction volumes on the Virtual Banking delivery channels.

Effective Product Management:

• End to end management of the proposition liaising with stakeholders in ensuring all the offerings (pensions, Mutual funds, insurance, loans,  etc) are readily available, suitable for the target market and that the transaction channels are available and seamlessly accessible
• Develop MIS reports for portfolio analysis to assist management in decision making and optimisation of the proposition.

Product Performance Management

• Closely monitor performance, appraise market acceptance, use feedback to initiate modification or enhancements
• Represent the business on all Virtual banking and Agent banking related matters at different forums within and beyond Stanbic IBTC Bank
• Identify alliances and partnerships through which to increase brand visibility and grow the bank’s market share.

Measures:

• Product performance – Achievement of customer acquisition, transaction volume and revenue budget.

Effective Management of Financial, Risk and Regulatory Requirements:

• Ensure continued adherence to governance and compliance in line with regulatory and bank policy.

People Management:

• Builds a strong, professional, capable team that is able to engage across a wide range of stakeholders, both business and technical through highly ambiguous circumstances
• Provides direction, clarity and accountability to the team to deliver on business objectives
• Responsible for inspiring, motivating, leading and managing the team
• Responsible for the recruitment, development and retention of relevant skills in order to meet the business needs
• Ensures the effective selection of staff by matching the skills and competencies to the requirements of the job.
• Ensures skills assessments and competency-based training takes place as and when required
• Builds organisational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these
• Creates an environment in which learning and development are emphasised and valued
• Takes personal responsibility for coaching and mentoring others.
• Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports.
• Promotes a culture where the values of the Bank are seen to be ‘alive’
• Ensures the implementation of the leadership promise and employee  engagement programme.
• Encourages team members to express their views, resolves issues raised by the team, escalates issues if required, and provides feedback to teams on an ongoing basis.
• Develops and maintains an open communication channel with direct reports and supports staff to foster greater co-operation and teamwork.
• Monitors and manages the performance and development of staff within the area. This includes regular one-on-one feedback sessions, conducting mid-year and final performance appraisals, as well as the moderation and relative distribution of all appraisals for the team.
• Drives the Talent Review Sessions and succession planning, in conjunction with Human Resources.

Preferred Qualification and Experience

• First Degree
• Years: 5 - 7 Years

Experience Description:

• 5 - 7 years general banking experience of which 4 - 5years should have been in a leadership role in Digital Banking; experience in research and development; strategy formulation and execution.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56327
Location: Lagos Island - Lagos
Job Sector: Banking

Job Purpose

• Collaborates with Segments and the Branch network to execution of the Card Card strategy in the designated market(s) and execute against the defined strategy across the Credit, Debit and Prepaid product lines.
• The Head, Card will work with ROA centre and country stakeholders to agree the card medium- term and short-term plan; to deliver the budget

Key Responsibilities / Accountabilities
Profitability, revenue and sales generation:

• Implements the strategic business plan, including defining the product continuum, formulating annual budgets/periodic forecasting of sales and financial targets; converts the business plan into target sets and agree these target with PBB Head and RoA Card Accountable for delivering sustainable profit for the Card business.
• Collaborates with internal stakeholders (e.g., RoA Centre, Product team and Enabling Functions) to drive profitability of the Card business and manages costs of all the card products. For example, provides input into the annual marketing plan for Card in Nigeria and ensures the successful implementation thereof, manages downtime due to operational issues.
• Grows the Card base in line with the set goals and targets for the year.
• Responsible for regulating pricing, fees of Card products in line with Central Bank of Nigeria (CBN) policies to ensure compliance.
• Develops reviews and implements appropriate product pricing and philosophy.
• Drives campaigns to achieve acquisition, activation, retention and turnover targets.

Customer service and relationship management:

• Integrates work streams/projects to ensure stated objectives are achieved on schedule. This includes effectively managing both internal and external support areas.
• Develops strong partnerships with Credit Risk, Finance and Operations both centrally and in designated country.
• Manages relationships with the card associations (MasterCard, Visa), card processors (Inters witch, EPM Card personalisation vendors (Berkeley Cupola, Secure ID, Electronic Payment Plus, etc.) to ensure consistent and effective service delivery.
• Maintains solid relationships with internal and external business partners to ensure smooth delivery of stated business objectives and projects.
• Assists the in country teams to deliver and maintain a world class service experience by setting minimum standards and SLAs with each market for the Card portfolio.
• Implements programs in country to measure performance and quality of customer touch points to ensure optimal performance.

Product management:

• Ensures Card life cycle management is seamless by coordinating all the internal support teams to align with the bank’s card strategy.
• Manages all Card products (Debit, Credit and Prepaid) to ensure compliance and smooth business operations (e.g. cards are issued to the right segments, requests channelled to the right product, adherence to validation processes before the cards are issued, etc.)
• Provides the best suited Card products based on customer needs by improving current services and rolling out new card products in collaboration with the Product team through product launches, product design and modification.
• Grows the card base (e.g., increase number of card users, ensures usage) in line with the set goals and targets for the year (e.g. number of people to be carded, number of active users and number of transactions).
• Monitors efficiency of the Card service providers and to ensure efficiency and cost optimisation.
• Oversee training of internal staff/stakeholders, and customers on card usage, functions, security, product knowledge, etc.

People management:

• Defines the Cards portfolio staffing / capacity requirements and make recommendations for reporting structures for approval by Head, Channel.
• Responsible for inspiring, motivating, leading and managing the team.
• Responsible for the recruitment, development and retention of relevant skills in order to meet the business needs.
• Ensures the effective selection of staff by matching the skills and competencies to the requirements of the job.
• Ensures skills assessments and competency-based training takes place as and when required.
• Builds organisational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these.
• Creates an environment in which learning and development are emphasised and valued.
• Takes personal responsibility for coaching and mentoring others.
• Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports.
• Promotes a culture where the values of the Bank are seen to be ‘alive’
• Ensures the implementation of the leadership promise and employee engagement programme.
• Encourages team members to express their views, resolves issues raised by the team, escalates issues if required, and provides feedback to teams on an on-going basis.
• Develops and maintains an open communication channel with direct reports and supports staff to foster greater co-operation and teamwork.
• Monitors and manages the performance and development of staff within the area. This includes regular one-on-one feedback sessions, conducting mid-year and final performance appraisals, as well as the moderation and relative distribution of all appraisals for the team.
• Provides input to the Talent Review Sessions and succession planning, in conjunction with Human Resources.
• Ensures staff are appropriately and consistently rewarded and recognised for their achievements and outputs.
• Ensures that disciplinary action and grievances are addressed and aligned to the Standard Bank policies and procedures.

Preferred Qualification and Experience

• Degree Holder from a recognised University.
• Certification in service management, project management, leadership programmes

Experience:

• Years: 7-10 years
• Experience Description: Previous general banking experience of which 4-5 years should have been in a leadership role in product management. 3-4 previous experience in research and development; strategy formulation. 3-4 years execution and banking experience in segment, product or portfolio management roles with Income Statement and Balance Sheet management experience, as well as influencing key business stakeholder and managing teams

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56087
Location: Lagos Island, Lagos
Job Sector: Banking

Job Purpose

• A Relationship Manager is accountable for a portfolio of Commercial Banking Clients. Commercial Banking Segment is for Companies who carry out a turnover of at least N2billion for Tier 2 and at Least N5bn Turnover annually for Tier 1.
• It is expected that the RM integrates and coordinates all Stanbic IBTC and Standard Bank Group products, services and resources in order to maximize the value of the business relationship and ensure profitability for the Bank and the Client.

Key Responsibilities / Accountabilities

• Effective Relationship Management to deliver the financial and non-financial Commercial Banking targets for the portfolio.
• Execution of the Bank’s Commercial Banking strategic initiatives and activities towards managing clients in the portfolio, to ensure full mining of each relationship and optimization of both customer experience and profitability for the Bank.
• Engagement with Commercial Banking Partners
• Ensure Compliance of all accounts in the portfolio

Preferred Qualification and Experience

• First Degree
• A professional qualification or 2nd degree will be an added advantage
• Minimum of 7 years experience in Relationship Management
• Minimum of 2 years experience in Corporate Banking or Finance

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56088
Location: Lagos Mainland, Lagos
Job Sector: Banking

Job Purpose

• A Relationship Manager is accountable for a portfolio of Commercial Banking Clients. Commercial Banking Segment is for Companies who carry out a turnover of at least N2billion for Tier 2 and at Least N5bn Turnover annually for Tier 1.
• It is expected that the RM integrates and coordinates all Stanbic IBTC and Standard Bank Group products, services and resources in order to maximize the value of the business relationship and ensure profitability for the Bank and the Client.

Key Responsibilities/Accountabilities

• Effective Relationship Management to deliver the financial and non-financial Commercial Banking targets for the portfolio.
• Execution of the Bank’s Commercial Banking strategic initiatives and activities towards managing clients in the portfolio, to ensure full mining of each relationship and optimization of both customer experience and profitability for the Bank.
• Engagement with Commercial Banking Partners
• Ensure Compliance of all accounts in the portfolio

Preferred Qualification and Experience

• First degree
• A professional qualification or 2nd degree will be an added advantage
• Minimum of 5 - 7 years experience in Relationship Management
• Minimum of 2 years experience in Corporate Banking or Finance

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56087
Location: Lagos Island, Lagos
Job Sector: Banking

Job Purpose

• A Relationship Manager is accountable for a portfolio of Commercial Banking Clients. Commercial Banking Segment is for Companies who carry out a turnover of at least N2billion for Tier 2 and at Least N5bn Turnover annually for Tier 1.
• It is expected that the RM integrates and coordinates all Stanbic IBTC and Standard Bank Group products, services and resources in order to maximize the value of the business relationship and ensure profitability for the Bank and the Client.

Key Responsibilities / Accountabilities

• Effective Relationship Management to deliver the financial and non-financial Commercial Banking targets for the portfolio.
• Execution of the Bank’s Commercial Banking strategic initiatives and activities towards managing clients in the portfolio, to ensure full mining of each relationship and optimization of both customer experience and profitability for the Bank.
• Engagement with Commercial Banking Partners
• Ensure Compliance of all accounts in the portfolio

Preferred Qualification and Experience

• First Degree
• A professional qualification or 2nd degree will be an added advantage
• Minimum of 7 years experience in Relationship Management
• Minimum of 2 years experience in Corporate Banking or Finance

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56591
Location: Lagos Island, Lagos
Employment Type: Full Time
Job Function: Personal and Business Banking
Job Family: Product Development

Job Purpose

• To manage the Bank’s Virtual Banking proposition, execute the Bank’s VB strategy; ensuring that the different delivery channels are available and accessible to the target segment
• To ensure that the proposition remains profitable through the entire life cycle and attain significant market dominance.

Key Responsibilities/Accountabilities
Stakeholder Management:

• Liaise with stakeholders at all levels within and outside the bank towards the successful implementation of the VB strategy
• Liaise with all relevant stakeholders in ensuring the successful implementation of marketing, sales and activation plans,
• Liaise regularly with branch staff, Agents and all stake holders channels to ensure smooth product sales and customer managemen

Product Strategic

• Represent the business on all Virtual banking and Agent banking related matters at different forums within and beyond Stanbic IBTC Bank
• Identify alliances and partnerships through which to increase brand visibility and grow the bank’s market share

Measures:

• Product performance - Achievement of customer acquisition, transaction volume and revenue budget.
• Carry out periodic market survey to ascertain how competitor’s offering or market changes is impacting on the proposition.

Strategy Implementation

• Design initiatives, promos and market activations that will increase transactions and lead to increased brand visibility.
• Develop and maintain effective relationships with the external agent network to ensure customer acquisition and product adoption at agent locations and through other self- service channels (USSD & Mobile app).

Measures:

• Strategy execution
• Projects implemented timely and within budget
• Stakeholder feedback
• Adoption rate of the product and increase in transaction volumes on the Virtual Banking delivery channels.

Effective Product Management:

• End to end management of the proposition liaising with stakeholders in ensuring all the offerings (pensions, Mutual funds, insurance, loans,  etc) are readily available, suitable for the target market and that the transaction channels are available and seamlessly accessible
• Develop MIS reports for portfolio analysis to assist management in decision making and optimisation of the proposition.

Product Performance Management

• Closely monitor performance, appraise market acceptance, use feedback to initiate modification or enhancements
• Represent the business on all Virtual banking and Agent banking related matters at different forums within and beyond Stanbic IBTC Bank
• Identify alliances and partnerships through which to increase brand visibility and grow the bank’s market share.

Measures:

• Product performance – Achievement of customer acquisition, transaction volume and revenue budget.

Effective Management of Financial, Risk and Regulatory Requirements:

• Ensure continued adherence to governance and compliance in line with regulatory and bank policy.

People Management:

• Builds a strong, professional, capable team that is able to engage across a wide range of stakeholders, both business and technical through highly ambiguous circumstances
• Provides direction, clarity and accountability to the team to deliver on business objectives
• Responsible for inspiring, motivating, leading and managing the team
• Responsible for the recruitment, development and retention of relevant skills in order to meet the business needs
• Ensures the effective selection of staff by matching the skills and competencies to the requirements of the job.
• Ensures skills assessments and competency-based training takes place as and when required
• Builds organisational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these
• Creates an environment in which learning and development are emphasised and valued
• Takes personal responsibility for coaching and mentoring others.
• Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports.
• Promotes a culture where the values of the Bank are seen to be ‘alive’
• Ensures the implementation of the leadership promise and employee  engagement programme.
• Encourages team members to express their views, resolves issues raised by the team, escalates issues if required, and provides feedback to teams on an ongoing basis.
• Develops and maintains an open communication channel with direct reports and supports staff to foster greater co-operation and teamwork.
• Monitors and manages the performance and development of staff within the area. This includes regular one-on-one feedback sessions, conducting mid-year and final performance appraisals, as well as the moderation and relative distribution of all appraisals for the team.
• Drives the Talent Review Sessions and succession planning, in conjunction with Human Resources.

Preferred Qualification and Experience

• First Degree
• Years: 5 - 7 Years

Experience Description:

• 5 - 7 years general banking experience of which 4 - 5years should have been in a leadership role in Digital Banking; experience in research and development; strategy formulation and execution.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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