Job Vacancies at Stanbic IBTC Bank, Nigeria – 13 Positions

Job ID: 58311
Location: Lagos Island, Lagos
Job Sector: Financial Services
Job Details: Test Division Summary

Job Purpose

• The Business Development Manager is responsible in providing tailored consultative solutions for all Pension and Gratuity related matters in the region by driving voluntary contributions across the employees of assigned institutions and  growing SIPML’s market share in RSA Holders and Assets Under Management
• Responsible for ensuring clients perceive, feel and experience the Company positively through timely and conclusive resolution of pre and post sales issues; and other related/incidental matters.
• The Business Development Manager is also responsible to support and deliver on  the  universal financial solution goals of the Stanbic IBTC Group

Key Responsibilities / Accountabilities
Achieve monthly sales target in RSA & Contributions:

• Achieve and surpass assigned monthly RSA pin target
• Achieve and surpass assigned monthly/yearly contribution target
• Achieve and surpass assigned new employers targets
• Grow SIPML’s wallet share of employer’s business by generating and creating more contributing RSA pins.
• Provide advice to employers, on potential Pension/Gratuity solutions based on consultative analysis of their business model and pension industry dynamics.
• Identify, initiate and convert leads for SIPML.
• Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company
• Analyze and review potential labor challenges or peculiarities that may lead to sub-optimization for the employer or organization.
• Make physical / telephone calls / e-mails to clients for customer interactions
• Organize and facilitate Interactive sessions and Rotating Desks/PoW with clients and prospective clients.
• Effectively communicate and follow through, with client requests to back office /support units
• Maintain and update comprehensive employers’ database.
• Ensure Employers have updated contribution schedules.
• Collect schedules from Employer for upload to clients’ accounts.
• Follow up with employers on monthly pension contribution as at when due.
• Increase number of funded and contributing RSA Pins in the department.
• Consistently identify value to our customers by leveraging the various resources within the group
• Ensure not more than 5% customer attrition from assigned institutions  during the transfer window
• Collect and correct email mandates for employees in assigned institutions
• Organize CFI capture with Organizations periodically by the regulator.
• Grow SIPML’s share of mind among clients/ organizations in assigned institutions
• Increase the funding and contribution ratios of employees’ contribution within assigned institutions
• Proffer possible strategies/ways to improve sales and relating to customers.

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Ensure Legislative Compliance and SIBTC standards:

• Educate and enlighten  employees and their employers about the dynamics of the Pension industry
• Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company
• Ensure adherence to code of ethics and all other related guidelines
• Ensure smooth internal & external stakeholder management
• Achieve monthly sales target in RSA & Contributions

Preferred Qualification and Experience

• First Degree in any field
• 3-4yrs Wealth Management Experience
• 3-4yrs Relationship Management Experience

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 58313
Location: Abuja
Job Sector: Insurance

Job Purpose

• To grow and develop insurance income for Stanbic IBTC Insurance Limited and deliver profitable revenue streams from within and outside of the Stanbic IBTC Group.
• Ensure effective cross-sell of insurance products and services across all major product lines.
• Execution of the regional sales strategy to achieve all revenue goals and targets through engagement with both external and internal stakeholders.
• Expansion of the Stanbic IBTC Group business through identification of revenue opportunities and harnessing of this revenue streams.
• Effective management and supervision of regional sales agents network.

Key Responsibilities / Accountabilities
Financial Outcome: Achieve monthly sales target of Insurance commission:

• Achieve assigned monthly Insurance commission target
• Achieve assigned monthly/yearly insurance policy target
• Achieve assigned new customer acquisition for both personal and business lines
• Identify, initiate and convert leads for SIIL
• Provide advice to corporate clients on managing and transferring risk using insurance solutions
• Ensure timely engagement and follow-up of customer’s insurance renewal of all Insurance portfolios or arrangements.
• Maximize the insurance revenue opportunities in conjunction with the various business segments in Wealth and the Bank
• Ensure penetration into Customers own insurance arrangements by harvesting the Banks client base in CIB, PBB and Wealth thereby reducing leakage of potential revenue.
• Operate within the NAICOM guidelines and framework so as to avoid sanctions or infractions to the Company.
• Make physical / telephone calls / e-mails to clients for customer interactions
• Organize and facilitate Interactive sessions
• Effectively communicate and follow-through, with client requests to Underwriting, claims and support units
• Ensure prompt provision of KYC documents to avoid delays in providing insurance cover to clients and refund of premiums received.
• Consistently identify value to our customers by leveraging the various resources within the group
• Proffer possible strategies/ways to improve sales and relating to customers.
• Support insurance sales in the network through awareness, training and a “helpdesk” function for relationship officers and sales consultants in the various business segments
• Embark on key joint calls with other business units within the region where required
• On-board, train and supervise sales agents to deliver on monthly premium targets

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Client Focus: Customer Service Quality and Efficiency:

• Provide advice to corporate clients on managing and transferring risk using insurance solutions
• Ensure timely engagement and follow-up of customer’s insurance renewal of all Insurance portfolios or arrangements.
• Maximize the insurance revenue opportunities in conjunction with the various business segments in Wealth and the Bank
• Ensure penetration into Customers own insurance arrangements by harvesting the Banks client base in CIB, PBB and Wealth thereby reducing leakage of potential revenue.
• Operate within the NAICOM guidelines and framework so as to avoid sanctions or infractions to the Company.
• Make physical / telephone calls / e-mails to clients for customer interactions
• Organize and facilitate Interactive sessions
• Effectively communicate and follow-through, with client requests to Underwriting, claims and support units
• Ensure prompt provision of KYC documents to avoid delays in providing insurance cover to clients and refund of premiums received.
• Consistently identify value to our customers by leveraging the various resources within the group

Preferred Qualification and Experience

• First Degree in any relevant field
• 5-7yrs Client Relationship Management
• 5-7yrs Insurance sales Manager

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 58310
Location: Benin, Edo
Job Sector: Financial Services
Job Details: Test Division Summary

Job Purpose

• The Business Development Manager is responsible in providing tailored consultative solutions for all Pension and Gratuity related matters in the region by driving voluntary contributions across the employees of assigned institutions and  growing SIPML’s market share in RSA Holders and Assets Under Management
• Responsible for ensuring clients perceive, feel and experience the Company positively through timely and conclusive resolution of pre and post sales issues; and other related/incidental matters.
• The Business Development Manager is also responsible to support and deliver on  the  universal financial solution goals of the Stanbic IBTC Group

Key Responsibilities / Accountabilities
Achieve monthly sales target in RSA & Contributions:

• Achieve and surpass assigned monthly RSA pin target
• Achieve and surpass assigned monthly/yearly contribution target
• Achieve and surpass assigned new employers targets
• Grow SIPML’s wallet share of employer’s business by generating and creating more contributing RSA pins.
• Provide advice to employers, on potential Pension/Gratuity solutions based on consultative analysis of their business model and pension industry dynamics.
• Identify, initiate and convert leads for SIPML.
• Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company.
• Analyze and review potential labor challenges or peculiarities that may lead to sub-optimization for the employer or organization.
• Make physical / telephone calls / e-mails to clients for customer interactions
• Organize and facilitate Interactive sessions and Rotating Desks/PoW with clients and prospective clients.
• Effectively communicate and follow through, with client requests to back office /support units
• Maintain and update comprehensive employers’ database.
• Ensure Employers have updated contribution schedules.
• Collect schedules from Employer for upload to clients’ accounts.
• Follow up with employers on monthly pension contribution as at when due.
• Increase number of funded and contributing RSA Pins in the department.
• Consistently identify value to our customers by leveraging the various resources within the group
• Ensure not more than 5% customer attrition from assigned institutions  during the transfer window
• Collect and correct email mandates for employees in assigned institutions
• Organize CFI capture with Organizations periodically by the regulator.
• Grow SIPML’s share of mind among clients/ organizations in assigned institutions
• Increase the funding and contribution ratios of employees’ contribution within assigned institutions
• Proffer possible strategies/ways to improve sales and relating to customers.

Ensure Legislative Compliance and SIBTC standards:

• Educate and enlighten  employees and their employers about the dynamics of the Pension industry
• Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company
• Ensure adherence to code of ethics and all other related guidelines
• Ensure smooth internal & external stakeholder management

Preferred Qualification and Experience

• First Degree in any field of Study
• 3-4yrs Wealth Management
• 3-4yrs Relationship Management

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 58314
Location: Ibadan, Oyo
Job Sector: Insurance

Job Purpose

• To grow and develop insurance income for Stanbic IBTC Insurance Limited and deliver profitable revenue streams from within and outside of the Stanbic IBTC Group.
• Ensure effective cross sell of insurance products and services across all major product lines.
• Execution of the regional sales strategy to achieve all revenue goals and targets through engagement with both external and internal stakeholders.
• Expansion of the Stanbic IBTC Group business through identification of revenue opportunities and harnessing of this revenue streams.
• Effective management and supervision of regional sales agents network.

Key Responsibilities/Accountabilities
Financial Outcome: Achieve monthly sales target of Insurance commission:

• Achieve assigned monthly Insurance commission target
• Achieve assigned monthly/yearly insurance policy target
• Achieve assigned new customer acquisition for both personal and business lines
• Identify, initiate and convert leads for SIIL
• Grow SIIL wallet share of customer’s insurance portfolio by harnessing and upselling insurance products.
• Provide advice to corporate clients on managing and transferring risk using insurance solutions
• Ensure timely engagement and follow up of customer’s insurance renewal of all Insurance portfolios or arrangements.
• Maximize the insurance revenue opportunities in conjunction with the various business segments in Wealth and the Bank
• Operate within the NAICOM guidelines and framework so as to avoid sanctions or infractions to the Company.
• Make physical / telephone calls / e-mails to clients for customer interactions
• Organize and facilitate Interactive sessions
• Effectively communicate and follow through, with client requests to Underwriting, claims and support units
• Ensure prompt provision of KYC documents to avoid delays in providing insurance cover to clients and refund of premiums received.
• Consistently identify value to our customers by leveraging the various resources within the group
• Proffer possible strategies/ways to improve sales and relating to customers.
• Identify key insurance opportunities outside of the borrowing customers of Stanbic IBTC Bank and appropriately position SIIL to capture the business and revenue streams
• Grow the SIIL business within the region through regular engagement with prospective clients within and outside of the Group
• Support insurance sales in the network through awareness, training and a “helpdesk” function for relationship officers and sales consultants in the various business segments
• Embark on key joint calls with other business units within the region where required
• On-board, train and supervise sales agents to deliver on monthly premium targets

Preferred Qualification and Experience

• First Degree in any relevant field
• 5-7yrs Client Relationship Management
• 5-7yrs Insurance sales Manager

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 57241
Location: Lagos Island, Lagos
Job Sector: Banking
Job Details: Test Division Summary

Job Purpose

• A software tester is involved in the quality assurance stage of software development and deployment.
• He/she conducts automated testing to ensure the software created by developers is fit for purpose.
• Software testing involves the analysis of software, and systems, to avert risk and prevent software issue

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Key Responsibilities
Identify System / Software Requirements:

Automate Software Systems:

• Write Automated software tests for various application features
• Deploy test scripts to CI/CD pipeline
• Collaborate with teams using version control systems. E.g. GIT
• Oversea the maintenance of existing automation test scripts
• Ensure that automation tests are integrated and executed reliably during deployment to various environments
• Coordinate the execution of performance tests for systems with high volume users
• Ensure all new APIs are automated using PSOTMAN / Newman for effective monitoring
• Experience working with various test Automation frameworks, e.g. Selenium WebDriver, Appium, Cucumber, Cypress, Robot Framework, Swagger etc.
• Experience working with JMETER to test software performance
• Proficient in at least two of the following: Java, C#, Python, JavaScript and NodeJS
• Maintain and provide direction for updating existing automated testing scripts

Teamwork and Collaboration:

• Attend the weekly QA meetings and provide project updates accordingly
• Share ideas and initiatives to improve overall QA processes
• Design and develop innovative ideas to solve unique, technical problem

Qualification and Experience

• First Degree in Computer Sciences or IT related courses
• Preferably certified in ISTQB (CTFL)
• Minimum of 3 years experience in using defect tracking tools and technologies to identify, report and close identified system bugs and abnormalities
• Minimum of 3 years experience developing automation test scripts using contemporary frameworks
• Minimum of 3 years experience in using SQL to manipulate databases

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 58097
Location: Lagos Island,  Lagos
Job Sector: Banking
Job Details: Test Division Summary

Job Purpose

• This program designed to aid the identification and attraction of unique digitally savvy candidates, equip and position them to be able to drive the future digital and technology objectives of Stanbic IBTC Group.
• It is an intensive program and unique opportunity for young people who are resourceful and passionate about building a fast-tracked career and to help us drive our success into the future.

Key Responsibilities/Accountabilities

• Successful candidates will be required to work in varied work roles/ locations and context with increasing levels of complexity. They will be exposed to varied digital projects, workstreams, challenges and developmental programs.
• Applicants must be passionate about building a career in Stanbic IBTC and working in a dynamic and forward-thinking environment.
• Successful candidates would be based in Lagos but may be deployed to any department and locations across the country.

Preferred Qualification and Experience

• Applicants must be IT Software Developers, Cloud Security Analyst, Cyber Security Engineers, Data Engineers, Mobile App Developers, Blockchain Developers, IoT Developers, UI/UX Developers, Linux OS Administrators, Database Administrators, Applications Support.
• Minimum of a Second Class Upper (or its equivalent) degree in an Information Technology or Engineering related course from an accredited University.
• Minimum of 5 credits (Mathematics and English inclusive) in GCE, NECO or its equivalent
• Applicants must have concluded NYSC and must have discharge certificate in hand.
• Applicant's Date of Birth, Gender and Class of Degree must be clearly stated.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 57247
Location: Lagos Island, Lagos
Job Sector: Banking
Job Details: Test Division Summary

Job Purpose

• Work with the business to design cutting edge custom-applications that will allow our meet business to stay ahead of the competition and achieve their strategic goals.

Key Responsibilities

• Participate in technical sessions and design software solutions that meet customer's needs
• Translate technical plans into software applications using relevant software development tools
• Provide level 3 support for applications managed by the support teams in the Organization
• Ensure that relevant technical strategies, policies, standards and practices are applied correctly

Qualifications and Experience

• Candidates should possess a First Degree
• Minimum of 3 years’ experience in Application development in Java (Spring and Springboot), React, React Native, Angular, C# and the .NET framework
• Database experience (MS SQL, Oracle, Mongo)
• Familiarity with Agile framework, DevOps practices and the microservice architecture.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 57217
Location: Lagos Mainland, Lagos
Job Sector: Banking

Key Responsibilities / Accountabilities
Asset Custodianship:

• Ensure that laid-down instructions for handling and movement of treasury cash to and from tellers SBV are adhered to
• Ensure that current stock of blank forms received is recorded and signed for according to laid-down procedures
• Ensure that record keeping is carried out according to laid-down instructions for treasury cash, blank forms and safe custody items
• Ensure that swept deposits are correctly handled appropriately
• Ensure that all irregular items have been actioned before the end of the day

Monitoring of cash holdings:

• Ensure that cash does not exceed prescribed limits
• Ensure that sufficient cash levels are maintained to meet normal customer requirements

ATM Up-time:

• Ensure that Auto Bank and Auto Cash terminals are always adequately stoked with cash and stationery
• Maintain close liaison with Auto Bank Control Centre to ensure that equipment problems are dealt with promptly
• Ensure that potential faults that could cause equipment to malfunction are identified and resolved on time
• Ensure that all ATM terminals are kept clean and maintained in good condition

ATM Cash:

• Control ATM cash according to laid-down instructions
• Balance cash at the required intervals
• Report and action differences in ATM cash promptly
• Ensure that ATM cash is safeguarded against unnecessary and preventable loss.

Reports:

• Action ATM reports as listed on the Duty List promptly
• Reconcile ATM cash daily
• Action Care Suspects accurately and on time, resulting in reduced operating losses
• Planning
• Planning is generally on a daily to weekly basis within regular activity cycles

Preferred Qualification and Experience

• Minimum 2.2 from University
• 1-3 years experience

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 57257
Location: Lagos Island, Lagos
Job Sector: Banking

Key Responsibilities/Accountabilities
Asset Custodianship:

• Ensure that laid-down instructions for handling and movement of treasury cash to and from tellers SBV are adhered to
• Ensure that current stock of blank forms received is recorded and signed for according to laid-down procedures
• Ensure that record keeping is carried out according to laid-down instructions for treasury cash, blank forms and safe custody items
• Ensure that swept deposits are correctly handled appropriately
• Ensure that all irregular items have been actioned before the end of the day

Monitoring of cash holdings:

• Ensure that cash does not exceed prescribed limits
• Ensure that sufficient cash levels are maintained to meet normal customer requirements

ATM Up-time:

• Ensure that Auto Bank and Auto Cash terminals are always adequately stoked with cash and stationery
• Maintain close liaison with Auto Bank Control Centre to ensure that equipment problems are dealt with promptly
• Ensure that potential faults that could cause equipment to malfunction are identified and resolved on time
• Ensure that all ATM terminals are kept clean and maintained in good condition

ATM Cash:

• Control ATM cash according to laid-down instructions
• Balance cash at the required intervals
• Report and action differences in ATM cash promptly
• Ensure that ATM cash is safeguarded against unnecessary and preventable loss.

Reports:

• Action ATM reports as listed on the Duty List promptly
• Reconcile ATM cash daily
• Action Care Suspects accurately and on time, resulting in reduced operating losses
• Planning
• Planning is generally on a daily to weekly basis within regular activity cycles

Preferred Qualification and Experience

• Minimum 2.2 from University
• 1-3 years experience

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 57258
Location: Lagos Island, Lagos
Job Sector: Banking

Job Purpose

• To ensure the availability of treasury cash, reserve and blank forms.
• Ensure the availability of a fully functional cash service to tellers including the custody and balancing of vault cash,  processing of vault deposits, withdrawal and handling of related reports.
• Control treasury cash, blank forms, safe custody items and duplicate keys.
• Understand and manage the risks associated with the custody of these items as well as the changes in the custody of assets through effective system controls

Key Responsibilities
Asset custodianship:

• Custodian of treasury cash, reserve, blank forms and keys & cash
• Ensure that the correct procedures for handling and movement of cash assets in the branch are adhered to.
• Ensure that the correct security procedures are adhered to when cash is moved to agencies and delivered to/collected from Cash Management Unit.
• Effective cash management to ensure vault approved limits are adhered to.
• Receive notes and coins from tellers to be lodged into the vault.
• Check physical cash received / evacuated in the presence of the Cash Management Unit (CMU) representatives.
• Control Keys for container / trolley (Used for transporting cash from vault to tellers).
• Assist with surprise checks of tellers.

Support functions:

• Attend to branch account payments.
• Issue Bank Cheques as required.
• Counter sign issued Bank Cheques as required.
• Reconcile all branch suspense accounts as listed below.
• Attend to Cash Advance transactions.
• Attend to all Records Administration issues in the branch
• Attend to all issues on refunds on all closed customers accounts

ATM Custodians Support functions:

• Carry out first level support (basic) on User's workstations, scanners, or other peripherals
• Resolve basic finacle issues such as applet, Invalid username/Password, or proxy exception errors, etc
• Map users' workstations to the Combo printer and ensure quality printout
• Assist RIS connect remotely to systems & resolve simple LAN issues
• ATM support including: simple power related issues on UPS and inverter, ATM operation support (Availability, Cash management, resolution of simple issues like cash jam, paper jam, etc)
• Supervise vendors, contractors, PM engineers to ensure a good and neat work is done in the branch

Reports:

• ATM Reports
• Operating Cash Report
• Listing of ATM Transactions

 Accounts:

• Cash
• Vault Reserve
• ATM
• Overage Account
• Shortage Account
• SRAs
• Certified Cheque
• Stale Cheques
• Bank Cheques

Other Functions:

• Custom Duty Payments
• Mails Administration
• Administration of Stationery (vault out of stationary items)
• Maintenance of Office Equipment
• Call-over functions

Registers:

• Cash Advance Register - Petty cash
• Bank Cheque Register.
• Customs Duty Register (where applicable)

Preferred Qualification and Experience

• Bachelor's Degree from an accredited University
• Minimum 2 years branch banking experience with exposure to tellering and safe custody.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 57259
Location: Lagos Mainland, Lagos
Job Sector: Banking

Job Purpose

• To ensure the availability of treasury cash, reserve and blank forms.
• Ensure the availability of a fully functional cash service to tellers including the custody and balancing of vault cash,  processing of vault deposits, withdrawal and handling of related reports.
• Control treasury cash, blank forms, safe custody items and duplicate keys.
• Understand and manage the risks associated with the custody of these items as well as the changes in the custody of assets through effective system controls

Key Responsibilities
Asset custodianship:

• Custodian of treasury cash, reserve, blank forms and keys & cash
• Ensure that the correct procedures for handling and movement of cash assets in the branch are adhered to.
• Ensure that the correct security procedures are adhered to when cash is moved to agencies and delivered to/collected from Cash Management Unit.
• Effective cash management to ensure vault approved limits are adhered to.
• Receive notes and coins from tellers to be lodged into the vault.
• Check physical cash received / evacuated in the presence of the Cash Management Unit (CMU) representatives.
• Control Keys for container / trolley (Used for transporting cash from vault to tellers).
• Assist with surprise checks of tellers.

Support functions:

• Attend to branch account payments.
• Issue Bank Cheques as required.
• Counter sign issued Bank Cheques as required.
• Reconcile all branch suspense accounts as listed below.
• Attend to Cash Advance transactions.
• Attend to all Records Administration issues in the branch
• Attend to all issues on refunds on all closed customers accounts

ATM Custodians Support functions:

• Carry out first level support (basic) on User's workstations, scanners, or other peripherals
• Resolve basic finacle issues such as applet, Invalid username/Password, or proxy exception errors, etc
• Map users' workstations to the Combo printer and ensure quality printout
• Assist RIS connect remotely to systems & resolve simple LAN issues
• ATM support including: simple power related issues on UPS and inverter, ATM operation support (Availability, Cash management, resolution of simple issues like cash jam, paper jam, etc)
• Supervise vendors, contractors, PM engineers to ensure a good and neat work is done in the branch

Reports:

• ATM Reports
• Operating Cash Report
• Listing of ATM Transactions

 Accounts:

• Cash
• Vault Reserve
• ATM
• Overage Account
• Shortage Account
• SRAs
• Certified Cheque
• Stale Cheques
• Bank Cheques

Other Functions:

• Custom Duty Payments
• Mails Administration
• Administration of Stationery (vault out of stationary items)
• Maintenance of Office Equipment
• Call-over functions

Registers:

• Cash Advance Register - Petty cash
• Bank Cheque Register.
• Customs Duty Register (where applicable)

Preferred Qualification and Experience

• Bachelor's Degree from an accredited University
• Minimum 2 years branch banking experience with exposure to tellering and safe custody.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 57260
Location: Lagos Island, Lagos
Job Sector: Banking

Job Purpose

• To manage clients’ enquiries, complaints and request while ensuring prompt resolution (Group wide). Proactively and reactively cross sell the Group’s products.

Key Responsibilities/Accountabilities
Control chequebooks:

• Attend to telephonic queries regarding cheque books.

Control Automated Teller Machine (ATM) cards:

• Receive and handle ATM cards according to laid-down policies and procedures.
• Ensure the ATM cards are locked away overnight.
• Dispatch and receive ATM cards to/from away branches.
• File ATM cards in received-date order.
• Handle retained ATM cards according to laid-down procedures.
• Perform daily balancing of ATM cards in conjunction with the Asset Custodian
• Attend to all telephonic enquiries regarding ATM cards.

Statements:

• Issue off-cycle statements at customer’s instance and take charges as appropriate
• Keep records of all source instructions from customers

Reactive selling:

• Identify cross-selling and migration opportunities and sell products/services reactively.
• Participate in tactical sales/marketing activities as required.

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 SIPML Management:

• Attend to all pension enquiries
• Processing of client withdrawal application.
• Processing of client change of account information and signature
• Processing of NSITF transfer.
• Processing of deceased person benefit withdrawal.
• Print statement of account and registration certificate for the client
• Cross sale.
• Render daily report on applicable platform.

SIAML Management:

• Attend to all Asset management enquiries
• Processing of client subscription.
• Processing of client redemption
• Processing of client change of account information.
• Processing of deceased person redemption
• Print statement of account and registration certificate for the client
• Dispatch all document to appropriate unit after execution
• Cross sale

Preferred Qualification and Experience

• A Bachelor's Degree in any related field
• 0 - 2 years banking experience, preferably interfacing with customers.
• Strong relationship management background.
• Experienced in upholding the highest levels of service.
• Experience in completing credit applications successfully.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 57225
Location: Lagos Mainland, Lagos
Job Sector: Banking

Job Purpose

• To manage clients’ enquiries, complaints and request while ensuring prompt resolution (Group wide). Proactively and reactively cross sell the Group’s products.

Key Responsibilities/Accountabilities
Control chequebooks:

• Attend to telephonic queries regarding cheque books.

Control Automated Teller Machine (ATM) cards:

• Receive and handle ATM cards according to laid-down policies and procedures.
• Ensure the ATM cards are locked away overnight.
• Dispatch and receive ATM cards to/from away branches.
• File ATM cards in received-date order.
• Handle retained ATM cards according to laid-down procedures.
• Perform daily balancing of ATM cards in conjunction with the Asset Custodian
• Attend to all telephonic enquiries regarding ATM cards.

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Statements:

• Issue off-cycle statements at customer’s instance and take charges as appropriate
• Keep records of all source instructions from customers

Reactive selling:

• Identify cross-selling and migration opportunities and sell products/services reactively.
• Participate in tactical sales/marketing activities as required.

 SIPML Management:

• Attend to all pension enquiries
• Processing of client withdrawal application.
• Processing of client change of account information and signature
• Processing of NSITF transfer.
• Processing of deceased person benefit withdrawal.
• Print statement of account and registration certificate for the client
• Cross sale.
• Render daily report on applicable platform.

SIAML Management:

• Attend to all Asset management enquiries
• Processing of client subscription.
• Processing of client redemption
• Processing of client change of account information.
• Processing of deceased person redemption
• Print statement of account and registration certificate for the client
• Dispatch all document to appropriate unit after execution
• Cross sale

Preferred Qualification and Experience

• A Bachelor's Degree in any related field
• 0 - 2 years banking experience, preferably interfacing with customers.
• Strong relationship management background.
• Experienced in upholding the highest levels of service.
• Experience in completing credit applications successfully.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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