Job Vacancies at RelianceHMO (Entry Level & Experienced) – 6 Positions

RelianceHMO is recruiting to fill the following positions:

1.) Content and Social Media Strategist
2.) Mobile Engineer
3.) Client Services and Retention Manager
4.) Product Management Trainee
5.) Pharmacy Technician
6.) Reliance Care Officer

RelianceHMO is a Y Combinator 2017 Winter Batch company backed by leading Silicon Valley Venture Capitalists that uses software, data science, and telemedicine to make health insurance delightful, affordable and easier to access. Leveraging effective product management and growth strategies, we have successfully positioned ourselves as a competitive player in the Nigerian Health Insurance Industry.

Location: Lagos
Employment Type: Full-time

The Position

• The ideal candidate will work with our Growth and Marketing Team, and the Consumer Business Team to manage, analyze, and optimize campaigns to drive the overall customer growth in line with our strategy and financial goals, using developed content and social media platforms.
• You will be responsible for creating researched and creative content, researching social media trends and analyzing page analytics. In this role, you should have excellent multitasking skills to handle all of our content development and social media accounts in a cohesive and creative way.
• You are a team player - able to work across different stakeholders, communicate expectations openly and clearly, and able to pre-empt potential roadblocks and challenges and work to proactively prevent same.

Key Responsibilities
Content Development:

• Conduct in-depth research on industry-related topics in order to develop original and creative content.
• Develop content for our newsletter, blogs, product descriptions, social media, and the company website.
• Proofread content for errors and inconsistencies.
• Identify customer needs and recommend new content to address gaps in the company's current content.
• Plan and schedule content in advance.
• Relate with the Tech team to regularly update content on the company website
• Promote the company blog by pitching articles to various third-party platforms
• Monitor SEO and user engagement and suggest content optimization
• Evaluate analytics and SEO metrics to adjust content as needed

Social Media Management:

• Design social media strategies to achieve marketing targets
• Train team member(s) to integrate and maintain a cohesive social media strategy
• Increase followership on all social media platforms
• Grow engagement rate on all social media platforms
• Develop strategies that increase engagement on various platforms
• Use analytics tools to gauge the success of posts and campaigns

Marketing:

• Work with other members of the Growth and Marketing Team, and Consumer Business Team in directing the marketing and consumer acquisition strategies of the company.
• Ensure activities are centered around customer and income growth.

Must Haves

• Candidates should possess a Bachelor's Degree qualification
• At least 3 years of direct, social media strategy and content development experience, preferably in a start-up
• Very data-driven with exceptional problem solving and analytical skills
• A demonstration of curiosity, love for learning, creativity, execution and speed
• Familiarity with social media platforms such as Facebook, Twitter, Instagram and LinkedIn
• Proficiency with web analytics tools such as Hootsuite, brand24, etc
• Understanding of SEO and web traffic metrics
• Excellent communication and presentation skills

Application Closing Date
26th December, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full-time

The Position

• The ideal candidate will work in the Tech Team of RelianceHMO, and specifically with the Software Engineering Team and will be tasked with developing and maintaining high quality mobile applications.
• Needed is a significant experience in mobile development, passion in mobile platforms and ability to translate code into user-friendly apps.
• You are a team player – able to work across different stakeholders, communicate expectations openly and clearly, and welcome constructive feedback.

Key Responsibilities

• Develop fully functional mobile applications writing clean and scalable code
• Create and execute unit and UI tests to identify malfunctions
• Support the entire application lifecycle, including concept, design, test, release and support phases
• Retrieve specific requirements and suggest solutions to improve user experience
• Evaluate and debug mobile applications to optimize their performance
• Work collaboratively with Product Development team and other team members to plan new features
• Support legacy applications and suggest ways to improve or replace them
• Oversee the compliance of applications with established quality standards
• Find and suggest new mobile products, applications and protocols
• Keep abreast with latest developments in mobile engineering technology
• Collaborate with other team members and stakeholders

Must Haves

• Minimum 3 years professional experience as a Mobile Engineer
• Published applications on the App store
• Solid experience building mobile apps with clean architecture using Java or Dart (Flutter)
• Good experience with third-party libraries and APIs
• Good knowledge of OOP design principles
• Good UI crafting skills based on prototypes & mock ups
• Strong analytical skills with a good problem-solving attitude
• A Bachelor's or advanced degree in Computer Science, or related field.
• Comfortable working in and across teams.
• Ability to think outside the box.

Application Closing Date
26th December, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full-time

The Position

• The ideal candidate for this role is someone who is confident with an optimistic and relentless attitude in ensuring optimum client satisfaction and retention.
• The Client Services and Retention Manager will be responsible for managing a team of Key Account Managers; maintain and grow strategic industry relationships and networks while developing innovative and creative solutions to retain and foster mutually beneficial client relationships. You possess great listening skills and you are a problem solver who is quick in proffering lasting solutions to problems.
• You are a team player - able to work across different stakeholders, communicate expectations openly and clearly, and able to pre-empt potential roadblocks and challenges and work to proactively prevent same.

Key Responsibilities
Relationship Management:

• Develop and maintain a great working relationship with all Corporate Sales Executives and provide support in managing the activities of their respective Key Account Managers
• Curate strategies and avenues to improve the Key Account Management System.
• Maintain and grow strategic industry relationships and networks.
• Overcome client’s resistance or hesitation to be able to offer solutions to problems
• Conduct surveys to evaluate customer satisfaction.
• Ensure seamless onboarding process of all new clients and develop initiatives to ensure a more efficient process

Client Retention:

• Develop and manage all corporate client retention strategies and initiatives of the company.
• Manage the account renewal process of existing clients promptly and proactively while ensuring 0% Churn rate
• Leverage client relationships and product knowledge to retain and grow revenue
• Develop bespoke communication and product promotion such as marketing letters, emails, articles, etc to clients.
• Leverage information related to client’s decision-making process, organization structure and profile of all individuals involved in the purchasing decision to foster client retention.
• Provide strategic advice to management based on feedback and observations from clientele and the market.

Risk Management:

• Ensure internal /external risks are mitigated regarding accounts being managed
• Ensure total management of all collections and receivables.
• Maintain an appreciable Medical Loss Ratio Level of all portfolios
• Handle complex and escalated client service issues

Team Management:

• Provide expert technical advice on key account management to line reports
• Mentor and coach reports on best practices in client management

Must Haves

• Minimum of a Bachelor's degree in Sales, Marketing, Communications or any related field.
• Minimum of 5 years Sales experience in the Health insurance industry.
• At least 2 years’ experience in a managerial position overseeing accounts in different sectors.
• Strong knowledge of the Health Insurance industry; product offerings in the market, industry players, regulators and developing trends
• Strong negotiation, influencing and upselling skills
• Has the capacity to transfer knowledge, coach and lead a team of vibrant Key Account Managers
• Excellent listening, verbal and written communication skills
• Excellent analytical and problem-solving skills.
• Strong conflict resolution skills
• Ability to remain calm and professional in high-stress situations
• Empathy and patience
• Advanced organizational skills
• Intermediate to advanced knowledge of Microsoft office tools especially MS Excel
• Advanced knowledge of Customer Relationship Management tool

Application Closing Date
26th December, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full-time

The Position

• We are looking to develop self-starters who will join us in building the future of health and technology through our Product Management Training Programme. This is a 3-Month intensive training designed to provide Trainees with mentorship and self-study plans that will develop them into full-time Product Managers within RelianceHMO.
• The ideal candidate will be a team player - able to work across different stakeholders, communicate expectations openly and clearly, and welcome constructive feedback.

You’ll love this opportunity because

• There is a have a clear career path
• Opportunity to develop and improve your skills rapidly
• You’ll be responsible for products that contribute to making lives better
• You'll have a lot of independence in managing projects
• We have a vibrant and active culture
• Co-workers are a close-knit, intelligent, and motivated team

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Key Responsibilities

• Ideating, prioritizing, and coordinating the development of innovative products.
• Integrating usability studies, research and market analysis into product requirements.
• Defining and analyzing metrics that ensure the success of products.
• Understanding RHMO’s strategic and competitive position and deliver best-in-industry products
• Using A/B testing for our user platforms
• Designing and implementing strategies to grow our user/customer base
• Working with a team of talented engineers, designers and other stakeholders to bring products to life

Must Haves

• University degree in a reputable University (Minimum Second Class Upper)
• 0-2 years experience
• Exceptional problem solving and analytical skills
• A demonstration of curiosity, love for learning, creativity, execution and speed
• An ability to visualize technology solutions that address user needs and market opportunities
• Readiness to face unpredictable situations and come up with the best solutions backed by data
• Excellent communication and presentation skills
• Adaptable and excellent learning agility

Application Closing Date
28th November, 2020

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos

The Position

• The Pharmacy Technician on the Reliance Family Clinics team will be responsible for dispensing medications and providing excellent counseling for the patients seen at our clinics.
• Our pharmacy team will also be responsible for maintaining adequate stocks of medications and ensuring medications are stored to preserve their quality. The successful candidate will be friendly, excel in verbal and written communication and be technologically savvy.
• This person will have prior experience in retail or clinical pharmacy and be passionate about helping patients achieve their health goals.
• An ability to speak multiple relevant languages is a plus.
• You are a team player – able to work across different stakeholders, communicate expectations openly and clearly, and welcome constructive feedback.
• You’ll love this opportunity because…
• You'll have a lot of independence in managing projects
• We have a vibrant and active culture
• Co-workers are a close-knit, intelligent, and motivated team

Key Responsibilities

• Provide friendly service to all our patients
• Accurately interpret patient prescriptions
• Advise patients on possible side effects of drugs and how to avoid or manage them
• Maintain adequate stock of medications on formulary
• Deliver excellent, patient-centered counselling on medications, adherence and preventive practices
• Use electronic medical records systems and electronic stock management tools
• Any other relevant tasks required for setting up and functioning of The Clinic.

Must Haves:

• Minimum Ordinary National Diploma (OND) in a related course or Certificate of Pharmacy Technician.
• Related experience is an added advantage.
• Experience using basic technology including laptops and tablet devices.
• Ability to provide patient counselling (advising in multiple relevant languages is a plus).
• Analytical, effective communicator, solution-oriented, strategic thinker and innovative.
• Friendly, enthusiastic, relationship builder and collaborator.
• Able to adapt to a fast-paced environment with a start-up mentality.

Application Closing Date
28th November, 2020.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full-time

The Position

• The ideal candidate will be responsible for interacting with our customers and various stakeholders, ensuring excellent customer service experience and client retention across all engagements. As one of the first contact for our customers and stakeholders, you will be expected to show a high level of product knowledge, learning agility, empathy, emotional intelligence and problem-solving acumen. Also, you are able to learn fast and work under high pressure.
• You are a team player - able to work across different stakeholders, communicate expectations openly and clearly, and welcome constructive feedback.

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Key Responsibilities

• Communicate courteously with clients (Individuals and SMEs) across all assigned platforms.
• Respond to requests, enquiries and complaints from clients and prospective clients.
• Assist prospective clients in their choice of company’s Health Plan by providing relevant information.
• Follow-up on prospective clients and ensure they become actual clients.
• Upgrade enrollees’ Health plans accordingly.
• Escalate unresolved issues to the team lead and follow-up on the clients’ complaints.
• Politely attend to clients’ suggestions, objections and complaints.
• Communicate with clients to inform them of updates in service.
• Conduct surveys to evaluate Customer Satisfaction.
• Forward feedbacks, tasks and recommendations to appropriate units/personnel.
• Record details of customer feedback using the appropriate internal communication system.
• Document daily activities and forward report to Team Lead.
• Update the to-do list from communication with clients.

Must Haves

• Minimum of HND/ BSc in Communications, Marketing, or a relevant field.
• NYSC Discharge or Exemption Certificate
• Previous experience in Customer service or a related role is an added advantage
• Proficiency in the use of Microsoft Office tools and business software.
• Willingness to work on a shift basis and weekends.
• Working knowledge of customer service principles and etiquettes.
• Excellent emotional intelligence and problem-solving acumen.
• Excellent communication skills.

Application Closing Date
28th November, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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