Job Vacancies at Phillips Outsourcing Services Nigeria Limited – 10 Openings

Location: Lagos
Employment Type: Contract

Job Responsibilities

• Commissioning, maintenance, upgrade and monitoring of telecommunication transmission infrastructure.
• Commissioning, maintenance and support of microwave elements (Ericsson Traffic Node, Aviat Eclipse, Huawei RTN and Cambridge VectaStar radios) and services (Ethernet and SDH) using Network Management System (NMS).
• Availability and performance monitoring of microwave Backbone (TR6500, WTM6000, Marconi, Mini Link LH) and Access radios and services which includes alarm analysis, network audit, fault escalation AND resolution using Huawei iManager U2000 Unified Network Management System (UNMS), Tellabs DXX Intelligent Node Manager (INM) and also liaison with all necessary stake holders.
• Conduct routine performance checks on the transmission links via the NMS systems in order to ensure desired Quality of Service (QoS) and customer experience.
• Basic knowledge and support of Fiber-optic technology which includes Huawei OSN technology.
• Provision of High Level Support (HLS) to Field and Customer Support Engineers on both Point to Point (PTP) and Point to Multi-Point (PMP) microwave radios and services in the resolution of transmission faults and the reduction of network downtime.
• Ensure that all preventive, corrective and configuration Work Orders or Change Requests are duly implemented and according to the Work Order or Change Request process.
• Basic knowledge of traffic routing and troubleshooting on Nokia and Huawei CTN nodes in ensuring service restoration and availability.
• Co-ordinate the acceptance testing of all delivered links for Enterprise Business Unit.

Key Qualifications

• Bachelor's Degree or higher education in Computer Technology / Telecommunications / Electronics Engineering or equivalent
• At least two years of experience in microwave back office.
• Be familiar with microwave basic theory, understand knowledge of optical transmission and wireless access network.
• Possess a high level of professionalism and team collaboration capability, Good communication and learning ability.
• Fluent English reading and writing abilities.

Salary
Very Competitive (N300,000 - N500,000 monthly).

Application Closing Date
29th February, 2022.

Method of Application
Interested and qualified candidates should send their CV to: anuoluwapob@phillipsoutsourcing.net using the Job Title as the subject of the email.

Location: Lagos
Employment Type: Contract
Industry: Full Service Enterprise

Job Summary

• Candidate is expected to work with the business stakeholders and team to build the systems that will deliver on digital customer experience, he/she must be experienced using the latest tools and technologies while working in an agile environment to build amazing customer experiences on our website & apps.

Job Responsibilities

• Design and Develop web & mobile applications.
• Hands on Coding using LAMP stack (Linux, Apache, PHP, MYSQL).
• Lead team technically and build a high performing team of developers.
• Maintain, support, and troubleshoot existing products/applications.
• Carry out analysis & recommend solutions by comparing advantages and disadvantages of different approaches.
• Collaborate with the development team(s) and business stake holders on day-to-day development and support requests.
• Lead solution designs, and document high-level & low-level designs.
• Work in a small team with Startup mentality and deliver with high quality and agility.
• Lead technical solution sessions to ensure that solutions are complete, scalable and are future-proof.
• Helps determine coding standards & best practices and ensures consistent adoption by teammates.
• Conduct code reviews to ensure code quality, monitor team’s performance, provide feedback to consultants and ensure efficient execution of projects in timely manner.

Requirements

• Possess Strong Analytical skills and a quick learner
• Expert in building web applications using PHP & MYSQL.
• Expert in at least one of the PHP frameworks/CMS (E.g. Laravel, WordPress, Drupal or other).
• Well versed in front-end technologies and/or frameworks (E.g. Angular, Bootstrap, JavaScript,
• React, Vue.js, HTML5 and CSS3).
• Experience in mobile app development is preferred.
• Experience in designing application architecture, REST APIs, Micro-services, SSO, TDD, PHP Unit.
• Experience in SCRUM and agile methodologies.
• Experience in setting up servers, CI/CD for release and deployment of applications.
• Familiarity with development & release tooling (i.e. Webpack, Git, JIRA).
• Experience in working with distributed teams situated globally in different geographies.
• Flexible, adaptive, and a great team player.
• Self-driven, Ability to work well under pressure, prioritize work and well organized.
• Ability to take ownership on the deliverables.
• Excellent communication and interpersonal skills.

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Qualifications

• Candidates should possess an HND or Bachelor's Degree with 5-8 years work experience.

Salary
N500,000 - N700,000 / Month.

Application Closing Date
27th February, 2022.

How to Apply
Interested and qualified candidates should send their CV to: anuoluwapob@phillipsoutsourcing.net using the Job Title as the subject of the email.

Location: Port Harcourt, Rivers
Employment Type: Full-time
Reports To: Sales Head - Service Business, PMD

Job Summary

• Candidate is expected to develop a sustainable valves services business strategy with a strong focus on leveraging the Nigerian Content capabilities.

Responsibilities

• Estimate market size / share for valves services portfolios, gather competition intelligence (SWOT), map customer organization & develop market pricing strategy.
• Implement vendor registrations with IOC, NOC, Marginal Field, Independent Operators, and Gas Distribution Companies (SNG, NGC, NGMC), develop customer account plans, improve opportunity funnel quality / conversion rates, and develop credible pursuit strategies and sales forecasts.
• Conduct win / loss analysis and identify opportunities for sales and operations continuous improvement & productivity.
• Co-ordinate and collaborate across the organization with various functional teams, business development managers and key account managers to gather support, co-operation, active participation, and contribution to grow the valves services business.
• Promote and effectively communicate valves services portfolio value proposition to customers and end users.
• Deploy marketing communication / campaigns and customer engagement strategies. Proactively identify and resolve potential customer satisfaction issues and escalations. Seek timely help from superiors to diffuse crisis situation by being proactive.
• Attend to RFQs and coordinate with bids & proposals / business development managers to ensure that proper technically commercial offers are submitted to clients. Ensure that relevant information and data required for submitting a complete proposal is collected and forwarded to bids & proposals / business development managers.
• Generating periodic reports and statistics regarding sales achievements and prospects against budget.
• Support all cash collection actions to keep over dues at the very minimum;
• Qualification with NCDMB & NIPEX
• Registrations with IOCs/MFOs/NOCs/Nigerian Independents/NGC/SNG/NGMC
• Tracking NipeX Tenders

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Requirements

• Minimum of 15 Years Experience
• Candidate should possess a minimum of a Bachelor's Degree or HND in Mechanical / Instrumentation.
• Good working knowledge of Sales Process, Proposal Making / Cost Estimation.
• Experience and Exposure to Energy Sector (Oil & Gas, Power Industry Verticals)
• Good understanding of Valves Services business / value proposition.
• Good knowledge of Quality Control procedures and documentation.
• Good Written and oral communication skills, both internal and external; Financial acumen, marketing and negotiating skills. Computer Skills (Microsoft Office).
• Goal-oriented with ability to multi-task under pressure in fast-paced work environment.
• Willing and able to work long hours necessary to meet deadlines and respond to emergency demands.
• Willing and able to travel to locations as required to execute job responsibilities.

Remuneration
Salary is Competitive (N700,000 - N1,000,000).

Application Closing Date
7th April, 2022.

Method of Application
Interested and qualified candidates should send their CV to: anuoluwapob@phillipsoutsourcing.net using the Job Title as the subject of the mail.

Location: Enugu
Employment Type: Full-time
Department: Enterprise Business (EB)
Reporting Line: Manager, EB Sales

Responsibilities

• Increase the company's market share by achieving set target through the acquisition of new accounts as well as development and maintenance of current accounts.
• Account for the fulfilment of the sales process – from lead generation to bill delivery.
• Seek new clients and create more business opportunities daily, from existing clients so as to Increase company revenue.
• Conduct research on potential customers and their disposable income using the data mining system.
• Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department
• Prepare and present all corporate sales (weekly and monthly), contractual documentation and status reports according to the company's quality standards.
• Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department.
• Log all customer requests for service, queries and complaints, escalate and troubleshoot where necessary.
• Build an in-depth knowledge of the customers’ operating environment, business drivers, ambition, issues, problems and obstacles in order to develop and implement solutions to meet their strategic corporate needs
• Maintain excellent partnership-relationships with customers, based on trust and an in-depth understanding of the customers’ business
• Assist customers in understanding the value proposition and differentiations of the company's data products and services.
• Ability to liaise with supervisors on discount issues
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with the company's VB and values.

Requirements

• First degree in any related discipline.
• 3 years working experience in the area of specialisation; with experience working with others
• Proficiency in the usage of Microsoft Word, Excel and PowerPoint.
• Fluent in English

Remuneration
N86,000 - N87,000 monthly

Application Closing Date
6th April, 2022.

Method of Application
Interested and qualified candidates should send their CV to: anuoluwapob@phillipsoutsourcing.net using the Job Title as the subject of the mail.

Location: Ikoyi, Lagos
Employment Type: Full-time
Industry: Telecoms

Responsibilities

• Ensure less than 5% customer churn on managed accounts
• Constant analysis of Managed customer database for Revenue and Debt management
• Work with product, UAT and support teams to validate new products, new systems, and upgrades
• Generate relevant reports as required by the business
• Analysis of customer requests for prompt resolution
• Ensure end-to-end account management for Enterprise customers
• Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management
• Pro-active analysis of all support systems (charging, billing, etc.) as well as enterprise products
• Liaise with support teams (within and outside ES) to resolve any customer identified issue
• Knowledge of new Enterprise products and services
• Knowledge of managed Enterprise Customer base
• Confirm Quality Assurance on generated bills
• Monitor provisioning and fulfillment of customers’ orders/requests
• Enterprise Customers SLA / Contract Management
• Product, services, solutions, and systems testing for user acceptance and business process optimization

Requirements

• HND / B.Sc in any Social Science field and a minimum of 4 years experience as a customer service personnel with experience working with others
• Must have Accounting background/Account Receivable Management
• Experience working in a medium organization
• Experience in the telecommunications industry in a similar role
• Experience in a customer service environment in the telecommunications industry.
• Advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word
• Basic Enterprise products and services.

Salary
N180,000 monthly.

Application Closing Date
25th March, 2022.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@phillipsoutsourcing.net using "Customer Service Partner" as the subject of the mail.

Location: Dopemu Agege, Lagos
Employment Type: Full-time

Requirements

• Candidates should possess HND/BSC in Accounting or related discipline & must have completed NYSC.
• Relatable experience of 1 - 2 years in Accounting.

Salary
N100,000 net monthly + HMO + 13th month + Pension.

Application Closing Date
15th March, 2022.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@philipsoutsourcing.net using the Job Title as the subject of the email.

Location: Ilorin, Kwara
Employment Type: Full-time

Requirements

• Candidates should possess a B.SC / HND / OND qualification in Computer Science / Engineering
• 2 - 4 years work experience.
• Age: Not more than 27 years.

Salary
N80,000 net monthly + HMO + 13th month + Pension.

Application Closing Date
15th March, 2022.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@philipsoutsourcing.net using the Job Title as the subject of the email.

Locations: Uyo - Akwa Ibom, Abia, Calabar - Cross River
Employment Type: Full-time

Requirements

• Candidates should possess a B.Sc / HND qualification with 1 - 3 years work experience.
• Not more than 27 years
• Should be ready for immediate resumption.

Pay
N80,000 + other benefits.

Application Closing Date
9th March, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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