Job Vacancies at Jumia Nigeria – 11 Positions

Location: Lagos
Employment Type: Full Time
Department: Commercial - Seller Management - Sales Teams

Job Objective

• As Key Account Manager, you will have the end-to-end responsibility of the customer experience and growth of the key vendors assigned to you.
• Your role is to bring in the relevant assortment, design targeted promotions, and manage key vendors in our marketplace. Constant interface with the Commercial operations, Vendor experience & Marketing team.

Responsibilities

• Ensure continuous growth of our existing business by owning pricing and promotions strategy, working with marketing teams to improve product content and visibility; and managing stock availability by coordinating teams across the business to bring the product to the customer.
• Complete Sales performance of the 3c’s Categories, vendors, merchant management and monitoring of sales strategies with a view to increasing the Business unit’s Net Margin Position (NMP) & Gross Merchandise Volume (GMV).
• Customer acquisition through Value Offering, Sales Campaign Management, etc.
• Create and present strategic insights for the Business unit to gain alignment of major initiatives at multiple levels of the organization.
• Analyze & Present post – promotion analysis for retail and Marketplace, quantifying impact to brand and category.
• Define and optimize curation/assortment selection strategy for your portfolio ensuring relevance of selection/styling to optimize revenues and sales velocity.
• Support product and content creation process to increase assortment live.
• Plan and maintain constant stock availability.
• Trend Spotting: Should be able to identify broader trends and fill category gaps
• Build weekly marketing plan, contribute determining which products/subcategories will be promoted on website and through all marketing channels (Newsletters, Facebook, etc).
• Develop strong analytics to evaluate daily/weekly/monthly performance and optimize further marketing, pricing, and product selection
• Develop and manage subcategories under Jumia. Maintain the P&L and develop annual and quarterly category strategic plans by conducting financial analysis of the business.
• Manage the entire physical product lifecycle, from strategic activities to tactical implementation, including product portfolio idea generation
• Work closely with the vendor management team to identify vendors and negotiate contracts to ensure best quality and costs.
• Partner with Jumia Services to improve product availability, reduce costs, and minimize our working capital investment. Work together with system teams to identify main opportunities for process automation and efficiency gains.
• Influence large number stakeholders across the business; work closely with the team members and other business groups to deliver results and be comfortable in presenting projects and results to senior leadership on a regular basis

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African ecommerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full Time
Department: Legal

Job Objective

• As Legal Manager, your responsibility would be to support the Head of Legal and Corporate Governance in giving legal advice to management on all relevant issues and to ensure that the company adheres strictly to all laws and guidelines with the sole aim of protecting the company’s reputation.

Key Responsibilities

• Proffer advice on legal and regulatory topics across the full range of transactions, particularly providing support to Jumia Services.
• Advising on general business law issues and managing the legal issues of all areas of the company, including but not limited to corporate matters, procurement, safety, security, insurance and sustainability issues.
• Review, draft and negotiate various commercial agreements.
• Liaise with various regulatory bodies in getting necessary regulatory approvals.
• Liaise with external legal counsel in managing various litigation.
• Identify and mitigate potential legal risks.
• Liaise with various Law enforcement agencies including Nigeria Police, EFCC, DSS, Nigeria Customs, etc.
• Keep track of all Insurance cases and liaise with Insurance companies to in the settlement of insurance claims.
• Ability to deliver high-quality work under deadlines

Qualification & Experience 

• LLB from a recognised and accredited University
• 7+ years’ legal experience in a top law firm or corporate practice.
• Mix of professional experience as in-house legal counsel in a technology related business and legal counsel in a top tier law firm with international clients or other relevant private or public practice.
• Proven ability to create legal defensive or proactive strategies.
• Litigation skills to handle administrative procedures within public authorities.
• Sound judgement and ability to analyse situations and information
• Adequate knowledge of the Ecommerce/technology Industry
• Comfortable working in a fast-paced organisation

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full Time
Department: Commercial - Commercial Planning

Job Objective

• The Commercial Analyst - Consumer Electronics will be responsible for providing proactive and actionable insights through persistent forward-looking analysis and financial performance evaluation across the assigned categories.
• You will play a key role in supporting the Commercial Planning Manager in reviewing Commercial performance for the optimization of revenue and gross profit. In addition, a pivotal responsibility will be to drive proactive and actionable commercial insights, standardization of analytics, customer engagement routines and performance reviews.

Responsibilities

• Responsible for production and communication on key insights on your category (best selling products, price points, brands, product specs, etc.) to be used in making high impact decisions
• Supporting the execution of the commercial plan, Ensuring Jumia always has for the customer, the right products at the best price, at the right place. Being within our teams, an early adopter, a leading ambassador, and a relentless missionary of Jumia's strategic commercial orientation.
• Owning our inventory monitoring process to ensure best in class inventory management
• Understanding all your markets, vendors and customers, bringing valuable insights and convictions to support your data-driven commercial recommendations.
• Building analysis, flying high and diving deep, to ensure smart reporting on the performance across specific categories, Supporting Commercial planning team to deliver best in class performance steering
• Working seamlessly with all departments (Commercial, Marketing, Onsite, Operations...), enabling decision making, problem-solving and ensuring laser focus execution.
• Support massive and complex commercial operations and project management initiatives, coordinating effectively cross functions initiatives.
• Constantly working toward improving and simplifying our tools and process.

Qualifications & Experience

• Bachelor's Degree from accredited universities.
• 2-4 years of experience in analyzing large data sets to make strategic decisions.
• Proficiency in MS Office, Excel (VBA would be a plus)
• Proficiency in SQL and Google suite
• Excellent verbal and written communication skills and presentation skills
• Excellent analytical, numerical and problem-solving skills required
• Ability to work to deadlines and targets can prioritize tasks under pressure.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full-time

Job Objective

• As Financial Planning Analyst, you will be involved in running the annual budgeting process and producing regular forecasts that show the expected future performance of the business. Analyze business trends and past results, advise on how company performance can be improved and explore potential growth scenarios.

Responsibilities

• Liaising with senior management to prepare the business's financial and strategic plans
• Identify and research variances to forecast, budget, and prior-year expenses, proactively identifying opportunities for improvement.
• Monitor performance indicators, highlighting trends and analyzing causes of unexpected variance.
• Oversee and manage the continued development of Budgeting, Financial Forecasting, Operating Plan and Modeling tools.
• FP&A finance support to the accounting teams related to productivity, demand planning, reporting, and metrics in a timely manner.
• Identify and understand business challenges; propose and create solutions.
• Partner directly with the finance team and central FP&A groups to collaborate on metrics, goals, and business reviews.
• Create presentations that provide insightful analysis, identify required action items, and effectively frame decisions to be made.
• Develop and maintain effective relationships with business partners and cross-functional teams at all levels of the organization.
• Ad-Hoc Reporting and Analysis.
• Quarterly and Monthly Financial reports.
• Implement and work with a Business Intelligence Tool and Dashboard reports.
• Analyze complex financial information and reports to provide accurate and timely financial recommendations to management for decision making purposes.
• Supporting Senior Management Team and Departments heads with in-depth analysis.
• Prepare presentations to CFO, CEO & Senior Management Team.

Qualification & Experience

• B.Sc in Accounting, Finance, Economics, or a related field.
• 7+ years of experience in finance, accounting, and operational processes.
• Professional Accounting Qualification (ACCA, ICAN, ICMA, ACA, etc.)
• General knowledge of accounting/financial/operational principles.
• Experience developing financial reports and metrics and modeling.
• Interpersonal and communication skills with the ability to interact with various management levels
• Ability to manage multiple tasks and adapt to a changing, fast-paced environment.
• Strong Excel, Word, and PowerPoint skills.
• Superior attention to detail and ability to successfully manage multiple competing priorities while maintaining a view of the big picture.
• Demonstrated ability to influence others through effective verbal and written communication.
• Demonstrated ability to drive projects across an organization.

We Offer

• A unique experience in an entrepreneurial, yet structured environment.
• The opportunity to become part of a highly professional and dynamic team working around the world.
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full-time

Objective

• The Head of Third-Party Logistics (3PL) will ensure on time delivery and pickups through 3rd Party Logistics providers as per agreed Service levels.
• You will also be managing 3rd party Logistics providers as required by and demand of delivery and pick up of Jumia shipments.

Responsibilities

• Formulate a set of SLAs and Processes for the 3rd Party Logistics providers as per the requirement and load from time to time.
• Managing 3rd party Logistics providers as per SLAs
• Managing cost of delivery through 3PL vendors
• Partner with 3PL vendors to identify and resolve issues in their delivery processes to ensure best performance for Jumia deliveries.
• Structure and conduct analysis on 3PL performance data available to monitor and track performance.
• Monitoring the performance of all 3rd party service providers on processes related to customer experience in SCM like timely delivery, completion of data entry to ensure data availability as agreed, return pick up and any process related to a customer’s experience.

Manage 3PL vendor portfolio by:

• Constantly monitoring and evaluating vendor performance relative to each other to decide volumes and coverage areas given to each vendor.
• Constantly keep new service providers in the pipeline to enhance the benchmark of services to customer.
• Regular audit of data on deliveries and return pickups.
• Mitigate any likely risks in SCM Processes / Practices and Customer Experience.
• Regular and consistent feedback activities / mechanisms to ascertain the services levels of 3rd Party Logistics providers and encourage improvements
• Reiterate on Values of Jumia at all levels.

Qualification & Experience

• 5+ years’ experience in Logistics managing 3rd party logistics partners.
• Bachelor's Degree and/or equivalent work experience (an MBA will be a plus)
• Strong analytical skills, managing and tracking KPI dashboards.
• Customer Service/Account Management
• Should have experience in SCM in online or offline retail formats / FMCG companies.
• Should have experience in vendor management and have handled teams

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full-time
Position Type: Fixed Term - 12 months Contract (Fixed and Variable compensation)

Job Description

• Jumia of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of owned fleet and local partners.
• Following our mission to grow and expand our logistics services to external clients, we are looking for talented individuals with an entrepreneurial mindset to join our team of sales consultants on a fixed-term commission basis.
• As an Account manager, your key responsibility would be sourcing, converting, and growing potential customers for Jumia Services.
• You will develop deep market knowledge of our industry, competitors, and customers, and leverage our value proposition to position Jumia’s offering to its customers and ultimately for revenue growth.

Key Responsibilities
Lead Generation:

• Researching industries and organizations to find new prospect opportunities.
• Pitching Jumia Service and its value proposition to key contacts and decision makers at prospective organizations.
• Manage the consequent lead conversion, and activation/onboarding process for new clients from existing markets and new markets.
• Establish personal contact and rapport with influencers, decision-makers, and aggregators to grow prospective leads.
• Lead client onboarding, refresher training programs, relationship management in addition to other engagement activities to increase revenue from existing clients.
• Collaborate with marketing and commercial teams to ensure Jumia logistics is featured in Jumia events to generate leads and drive increased revenue.
• Develop proposals and quotes in line with the pricing strategy.
• Report on sales progress against targets and lead execution of the gap-closing intervention.
• Report on sales progress against targets and lead execution of the gap-closing intervention.
• Represent the sales team and present sales plans and situation in regular meetings.

Qualifications

• 2+ years of experience in a relevant area of sales or marketing.
• Good knowledge of background in the logistics space is a plus.
• Experience in developing leads and researching potential clients.
• Excellent verbal and written communication skills, including the ability to make presentations.
• Interpersonal skills and comfort with meeting new people daily.
• Familiarity with relevant software, including Microsoft Office and Salesforce.
• Ability to contact customers, complete sales and manage other tasks independently.
• Time management and prioritization skills to meet deadlines and close sales in a timely manner.
• Willingness to adapt and implement new marketing strategies and sales methods
• Quick thinking to provide creative solutions that address customers' needs and concerns.

Additional Information
External Relationships:

• Vendors
• Customers
• Government Parastatals.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Job type: Full Time
Department: Logistics

Job Objective

• As 3PL Assistant Regional Manager, you will report to the Regional Manager and support in establishing and maintaining working relationship with new and existing Partners within the specified region.
• You would drive regular operations with the hubs and maintain excellent Partner engagement and good customer service experience.

Key Responsibilities

• Monitor daily operations of operational offices within the region.
• Provide support to hubs on daily Dispatch activities
• Drive processes and procedures with clear expectations using defined metrics
• Drive compliance on agreed KPI’S and delivery dates
• Monitor regional customer satisfaction and drive continuous improvement
• Monitor rider performance and compliance
• Conduct regular partner visitation to perform audits and compliance checks where necessary.
• Monitor shipments milestones that are reported and ensure that PODs are available for all deliveries within 24 working hours of a delivery having been made.
• Ensure daily reporting, weekly, quarterly, and operational KPI are maintained
• Ensure continuous improvement at partner locations
• Conduct regular hub trainings where necessary

Qualification and Experience

• Effective communication skills (Written & Verbal)
• Ability to take ownership and initiative to address partner issues.
• Proficient in organizational skills
• Proficient in Microsoft Excel
• Good Analytical skills
• Good Intra and Interpersonal skills
• Effective time management skills
• Ability to think outside the box
• Crisis Management
• Ability to work under pressure
• Availability to work extra hours when needed, including weekends and holidays.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full Time
Department: Commercial Planning & Performance

Job Objective 

• The Senior Commercial Analyst / Commercial Performance Manager is managing and coordinating the work of a small team (2/3 people) of commercial analysts. He aims at bringing exceptional growth for revenue, volume, margin, assortment and conversion rate.
• The Senior Commercial Analyst / Commercial Performance Manager is definitely the main contributor for delivering a world-class customer experience and ensuring Jumia becomes the most beloved shopping destination for Africans.
• The Senior Commercial Analyst / Commercial Performance Manager at Jumia is responsible for anticipating and structuring the commercial activity.

It includes 5 dimensions clearly identified:

• Business steering monthly and daily from topline to bottom line
• Commercial event organization
• Price management to ensure we offer the lowest prices across all markets
• Weekly analysis of our Jumia actual trajectory versus business plan
• Influencing / Coordinating other departments to ensure seamless execution.

Key Responsibilities  

• Coordinating the execution of the Performance Steering Actions (PSAs) with the Seller Management team
• Giving daily and weekly visibility on key deviations versus Business Plan
• Defining, coordinating and executing Jumia promotional events, from Black Friday and Jumia Anniversary to weekly commercial events
• Promoting the diversity on our websites by coordinating commercial teams and marketing teams to highlight strong categories level 3
• Fostering deduplication on our platform (having a maximum number of vendors selling the same SKUs)
• Increasing the number of fast-moving marketplace SKUs secured in Jumia Express to ensure a best in class commercial experience
• Centralizing all BI requests from local and central commercial teams to ensure commercial has specs for each development needed and receive the right level of prioritization by our BI team.

Qualification & Experience  

• Top Business / Engineering Schools and Universities Degree
• 2 - 4  years experience
• A significant experience in eCommerce, management consulting, venture capital, company creation or category management (retail) would be a plus
• Proficiency in MS Office and Excel (VBA would be a plus)
• Ability to analyse large data sets to make strategic decisions.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full Time
Department: Marketing - Advertising

Responsibilities

• Developing and sustaining solid relationships with key clients that bring in the most income for the company
• Actively signing up new accounts to improve portfolio and drive the monetization agenda
• Communicating and collaborating with the design, marketing, commercial, and logistics teams to ensure that key clients’ needs are met.
• Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
• Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
• Grow revenue, education and solution adoption with Key Accounts and Partners
• Optimize campaigns and identify programmatic ways to do this at scale
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly
• Operate as the lead point of contact for any and all matters specific to your client portfolio, including escalation and troubleshooting to resolve client issues
• Gather clients and partner feedback to enhance ad products and the customer experience
• Deliver consultative support and up-to-date education on our Jumia products and Services
• Spot trends and business growth potential.

Required Skills & Qualifications

• University Degree and/or Master's Degree or equivalent experience
• 2/3+ years previous experience in agency account management or consulting
• Exceptional communication and presentation skills
• Strong team-working skills, ability to adapt to a fast-paced, work environment with a passion for making an impact
• High level of comfort presenting key client issues in an effort to be the customer advocate at Jumia Advertising
• Identify and leverage trends within the industry of expertise/focus
• Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set
• Ability to effectively prioritize tasks and manage time, even under high demand
• Client management experience is an advantage.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full Time
Department: Services - Logistics

Job Objective  

• The Logistics Manager will oversee, material handling, transportation, delivery and return collections.
• The Logistics Manager will prepare worker schedules and ensure distribution, delivery and last-mile workers follow safety rules.

Key Responsibilities
Logistics Management:

• Managing day to day operations
• Challenging established processes and implementing new processes to adapt to the fast growth of Jumia Services clients
• Finding creative and innovative ways to offer a better customer experience
• Fully understanding our information system and working with our IT team to roll out new developments
• Working closely with the Jumia Services central team to share and implement global best practices
• Managing relationships with clients and partners (Third-party logistics partners)
• Responsible for the logistics P&L
• Responsible to meet the logistics targets and KPIs including quality of customer experience.

Required Qualifications & Experience 

• A completed Master's Degree from an accredited university;
• Degree in Engineering,
• Operations, Supply Chain or MBA preferred
• Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet etc.
• Proficient in Google Office Suite – Google Drive, Google Sheets, Google Docs, Gmail, etc.
• 10 years with 2+ years direct management experience, preferably in a manufacturing, production or distribution environment with a strong focus on logistics or alternatively consulting / banking.

We offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full Time
Department: Operations

Job Objective  

• As Project Manager, you will lead numerous improvement projects aimed at streamlining activities while driving up performance and quality.
• Taking part in regional and global initiatives, you will tackle complex problems that affect customers and work to resolve them with innovative solutions.

Key Responsibilities

• Lead the design and implementation of initiatives that eliminate waste, reduce lead time and improve business performance while establishing a sustainable model for continuous improvement
• Work with Country Manager to identify performance gaps, prioritize and manage improvement roadmap
• Through robust data analysis of key operational and cost metrics, identify opportunities for innovation and work with all Ops teams to quantify the value of the opportunity i.e. Optimizing warehouse and Jumia Express operations
• Improve main KPIs: Vendor Net Promoter Score, Vendor satisfaction score, Seller Ops Queue Management, SLA DS collection cost-effective pricing efficiency, lost in seller ops
• Support delivery of operational consistency across the supply chain through both process and technology
• Participate in implementing lean management practice across Jumia Services globally
• Work with business and broader Ops team to ensure initiatives are appropriately prioritized and supported
• Participate in technology development by giving constant feedback on requirements for Warehouse & Logistics operations.
• Monitoring of 5S practices and Material handling.

Required Qualifications & Skills

• Master's Degree / MBA required in an applicable discipline (Mathematics, Engineering, Operations, Supply Chain, Logistics, etc.)
• 8+ years of progressive related work with demonstrated experience in Continuous Improvement and/or Operational Excellence in a large fulfilment or distribution environment
• At least 3 years of experience using data visualization tools like Qlik, Tableau, or Microsoft Power BI
• At least 3 years of experience in Project management and time management skills – experience with end-to-end project management processes
• Excellent analytical capabilities, ability to produce, interpret and draw conclusions from data.
• Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous.
• Knowledge of distribution centre/fulfilment operations and processes
• Demonstrated knowledge of key business financial metrics.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having a strong impact in building the African eCommerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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