Job Vacancies at 9mobile Nigeria – 14 Positions

Job: IRC4400
Location: Lagos,NG

Job Summary

• Ensure that IT solutions and related services are effectively applied, by taking full ownership of IT demand matters from the business filter, prioritize and plan fulfilment whilst providing visibility to the Management team.

Principal Functions
Strategic/Tactical:

• Understand and document the desired outcome of an IT service and decide if the customer's need can be fulfilled using an existing IT service offering or if a new or changed IT service must be created.
• Manage workload and assignments of a team of IT Demand Management & Business Relationship Specialists.
• Initiate and execute intra-departmental communication and improvement activities to ensure maximum alignment of the IT with business priorities and facilitate IT demand capturing.
• Build an overall demand pipeline on an annual basis as well as in an ongoing basis (mapped against annual plan).
• Capture new IT demands and ensure structured and high quality of demand's scope and specification in order to have a consistent basis for estimation and scheduling of the implementation.
• Liaise with the business units to shape and implement the demand management processes as well as the regular liaison / relationship management interactions.
• Develop KPIs for Demand Management as well as dashboards and regular reports to create transparency and tracking of change requests and projects.
• Ensures timely and accurate reporting of all IT demand related issues to senior management and key stakeholders.
• Develop, define, and implement the overall IT demand management structure & processes especially with upcoming business initiatives, and the current demand in terms of Change execution performance and capacity requirement challenges.
• Understand pattern of business activities and the underlying drivers & recommend appropriate actions in order to keep IT budget & costs within approved limits while meeting Business requirements on time, minimizing delivery risks and quality.
• Support continuous service improvement by championing the prioritization and resolution of all customer demand requirement.
• Ensure SLAs are agreed with internal customers and ensure alignment with the SLAs agreed with delivery partners
• Manage the risks related to delivery capacity and capability of current and forecasted demand
• Assist in developing solid forecasts that guarantees the continuance of business activities.
• Engage relevant top-level management of the business units at a strategic level to ensure ongoing customer satisfaction.

Operational:

• Customer liaison/advocacy - Understand the customers' expectations based on their strategic objectives while delineating expectations that are driven out of individual behaviour and institutionalizing customer-centric improvement mechanism for business benefits.
• Manage the demand pipeline and liaise the business functions to capture, structure, prioritize, influence and align and plan fulfillment of accepted business demand whilst matching this demand with the IT delivery capacity.
• Attend relevant Business and decision-making forums which deal with future IT demand and new requirements
• Plan carry out and evaluate regular customer satisfaction surveys.
• Record customer complaints and compliments, to assess the complaints and to instigate corrective action if required.
• Continuously monitor the processing status of outstanding customer complaints and work with relevant units in the business to take corrective action if required.
• Organize periodic Internal Customer Forum (ICF) with Business Units/Areas to review performance, understand expectations and negotiate priorities.

Educational Requirements

• First Degree from a recognised University
• Relevant IT Certifications (ISEB BA, CBAP, ITIL, PMI etc.) are an added advantage
• Six (6) to Eight(8) year IT work experience with at least three (3) years at supervisory position Experience within the IT and Telecommunications industry will be an added advantage
• Effective business relationship management skills
• Understanding of IT Governance and Demand and Supply management, Knowledge of ITIL Service Strategy, Design, Transition and Operation
• Effective communication and change management skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job: IRC4396
Location: Lagos, NG

Job Summary

• Lead the design, implementation, and maintenance of Big data infrastructure and tools, including collecting, storing, processing, campaigning and analyzing our data and data systems.
• Service and Resource/Infrastructure capacity development and governance across enterprise systems.

Principal Functions
Tactical:

• Assist in the implementation of approved policies and procedures for Big data infrastructure and tools design, implementation and maintenance.
• Partner with business leaders, IT service operations team and other relevant stakeholders to identify Big data solution and infrastructure in line with Business requirements
• Responsible for planning of Big data solution and infrastructure upgrades and deployment.

Operational:

• • Provide technical and operational support in management of Big data solution and infrastructure in a highly dynamic business environment and to support business
  • Provide support in the implementation and user acceptance testing of Big data solution and infrastructure.
  • Assist in the development of a proactive maintenance cycle for Windows operating systems and automate preventive/routine maintenance on systems
  • Gather and process raw data at scale
  • Create, execute and monitor the performance of campaigns.
  • Create integrated campaigns based on market segments to gain new customers and build repeat business

• Design and develop data applications and reports using selected tools and frameworks as required and requested.
• Read, extract, transform, stage and load data to selected tools and frameworks as required and requested
• Perform tasks such as writing scripts, web scraping, calling APIs, write SQL queries, etc.
• Work closely with the other team members for 3rd party integration of data sources
• Process structured and unstructured data into a form suitable for analysis.
• Work closely with our business users to build sophisticated multi-channel campaigns.
• Support business decisions with ad hoc analysis as needed.
• Monitoring data performance and modifying infrastructure as needed.
• Provide input into documentation and updating of Standard operating procedures and process documents.
• Provide input into definition data retention policies.
• Carry out other duties as instructed by Manager, Enterprise Support Services.

Educational Requirements

• Bachelor's Degree or more in Computer Science or a related field.
• 3 - 5 years of recent experience in data engineering.
• Very strong SQL/PLQL skills and ability to manipulate data across heterogeneous data sources is required
• A solid track record of data management showing your flawless execution and attention to detail.
• Strong knowledge of and experience with statistics.
• Programming experience, ideally in Python, Spark, Kafka or Java, and a willingness to learn new programming languages to meet goals and objectives.
• Experience in C, Perl, Javascript or other programming languages is a plus.
• Knowledge of data cleaning, wrangling, visualization and reporting, with an understanding of the best, most efficient use of associated tools and applications to complete these tasks.
• Experience in Hive, Spark or/and MapReduce is a plus
• Deep knowledge of data mining, machine learning, natural language processing, or information retrieval.
• Experience processing large amounts of structured and unstructured data, including integrating data from multiple sources.
• Experience with machine learning toolkits including, H2O, SparkML or Mahout
• A willingness to explore new alternatives or options to solve data mining issues, and utilize a combination of industry best practices, data innovations and your experience to get the job done
• Experience in production support and troubleshooting
• You find satisfaction in a job well done and thrive on solving head-scratching problems.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job: IRC4395
Location: Lagos, NG

Job Summary

• Provide support in the design and implementation of Sales Management Tool (SMT) Order processing and collaboration systems.
• Leads the analysis and design in the Sales Management Tool area in close cooperation with the business teams and development.

Principal Functions
Tactical:

• Assist in the implementation of approved policies and procedures for Sales Management Tool design, implementation and maintenance.
• Partner with business leaders, IT service operations team and other relevant stakeholders to identify SMT in line with Business requirements
• Responsible for planning of SMT solution upgrades and deployment.

Operational:

• Provide technical and operational support in management of Sales Management Tools module in a highly dynamic business environment and to support business
• Understands the business requirements, captures functional and technical requirements, translates them into the SMT module requirements and integrates requirements with other functional and technical teams.
• Contributes to and drives configurations, reports, interfaces, testing, user training and knowledge transfer.
• Guides customers through Sales Management Tool delivered functionality, advises customers on best practice, maps business processes to delivered functionality
• Develops functional and technical design and documentation for SMT Applications dependent data conversions, interfaces, custom reporting including use of documented revision control.
• Design and develop data applications and reports using selected tools and frameworks as required and requested.
• Participates in the design, development and maintenance of Conversions, and Interfaces between SMT Applications and third-party vendors.
• Perform tasks such as writing scripts, web scraping, calling APIs, write SQL queries, etc.
• Order Entry and Order management
• Work closely with the other team members for 3rd party integration of data sources
• Opens, manages, and resolves SMT Service Requests with Support team.
• Drives the resolution & troubleshooting of issues during development and postproduction support, reporting /escalating to management, when needed.
• Receive and fulfil orders in a timely, efficient manner.
• Maintains ongoing, successful relationships with customers; coordinates directly with the customer to ensure that a high level of satisfaction is achieved and maintained.
• Create and maintain comprehensive project documentation.
• Carry out other duties as instructed by Manager, Enterprise Support Services.

Educational Requirements

• Bachelor's Degree or more in Computer Science or a related field.
• 3 - 5 years of recent experience in Order processing and fulfilment, Minimum 4 Years of Oracle Order Management experience would be an added advantage.
• Very strong SQL/PLQL skills and ability to manipulate data across heterogeneous data sources is required
• Candidates with Order Entry, Order Management and Order Processing implementation experience would be preferred.
• Lead all workshops(Process, design, configuration, test and validate) and act as lead for SMT new feature Implementation.
• Provide functional application leadership and guidance to client regarding "leading practices" and the functionality of the software modules through all phases of an implementation.
• Have a positive, dynamic, and flexible attitude, should be an excellent team player.
• Ability to effectively work with end-users remotely.
• Has excellent English spoken and written language communication skills.
• Display a passion for the role and a strong desire to deliver to the best of their ability
• Display persistence to complete tasks and the rigor to ensure the solutions are thoroughly tested.
• Wider experience of Order Management and fulfilments processes from a business context.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: IRC4387
Location: Lagos, Nigeria

Job Summary

• Manager, Campaign Management is responsible for designing data and analytical driven multi-channel marketing campaigns and managing them through the complete campaign lifecycle (plan, test, execute, measure and refine).
• Through the analytical and systematic engagement of the subscribers by leveraging on the outbound and inbound channels, the campaign manager will be responsible for the incremental uplifting the subscribers' usage, revenue and reduce churn on the network.
• The individual will lead a team of customer value analysts who will focus on proper test design, significance testing, establishing error ranges, and key success metrics.
• Extensive experience in dealing with marketing databases and predictive data mining techniques including logistic regression and decision tree analysis is crucial.
• Additionally, the campaign manager must have hands-on experience with modelling tools such as SPSS or SAS as well as campaign management tools such as UDM, AIMS or UNICA.
• Other roles include working cross-functionally to operationalize innovative campaign concepts for through all available channels across the enterprise.

Principal Functions

• Create and update strategies and tactical plans for campaigns to meet the product and marketing goals.
• Develop valid campaign test designs to ensure conclusions are obtained and are of significance
• Continually assess campaign information and design needs, prioritize needs and direct team in the best way to meet them
• Create complex analysis, interpret results and provide a point of view to upper management, peers and customers from other groups utilizing marketing campaign services.
• Ensure business rules for consumer contact strategies are coordinated across channel team
• Identify and advocate process, system, tool and data enhancements to maintain a cycle of continuous improvement in campaigning.
• Drive efficient utilization of time by scheduling and auditing pre-existing campaigns
• Operationalize innovative data-driven campaign techniques such as: full personalization in  content / offers with response channel consistency, lead nurturing with predefined message pathways / rules, campaign response modelling, optimize performance by managing recency and frequency.
• Utilize all software tools to identify data trends and create target models that will lead to more efficient targeting of marketing campaigns.
• Pioneer campaign reports through ad-hoc analysis and lead the hand-off process to the data management group for ongoing support and publishing of results.
• Responsible for managing the external vendors who are responsible for up and running of the campaign management solutions.
• Proposes market research areas aimed at acquiring intelligence on the preferences and behavioural patterns of the country's Corporate market
• Proposes new product initiatives as well as options for convergence aimed at penetrating the Corporate segment
• Provides recommendations on the design of a customer lifecycle extension plan for 9mobile Nigeria's Corporate segment
• Provides input in and makes recommendations on the development of viable market penetration and market share acquisition frameworks for 9mobile Nigeria's Corporate segment
• Ensures synergy across functional areas through effective management of inter-functional relations and activities
• Prepares / compiles agreed periodic activity and performance reports for the attention of the Head, Customer Value Management/Business Intelligence
• Performs any other duties assigned by the Head, Customer Value Management/ Business Intelligence.

Educational Requirements

• First Degree or equivalent in a numerate discipline.
• Postgraduate / professional qualification in a related field will be an added advantage.
• Six (6) to eight (8) years work experience, with at least three (3) years in a supervisory role
• 5 years in Database/Direct Marketing, Product Management or equivalent
• Knowledge of campaign management, customer contact management, segmentation, prospecting, and analysis
• Demonstrated track record in identifying data trends and creating targeting models for marketing campaigns
• Strong expertise in experimental test design
• Extensive experience with a major campaign management platform;
• Experience in Marketing and/or Product Management environments preferably in subscription service vertical markets
• Management of direct reporting resources and matrix resources
• Problem analysis and analytical capabilities with experience on analytical tools such as SAS,SQL etc.
• Excellent communication skills, both oral and written
• High Level of energy and commitment

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Kano

Job Summary

• Support all CS core network operation and maintenance activities to ensure required availability.
• Coordinate all CS core related troubleshooting, fault analysis and performance improvement measures - preventive maintenance.
• Coordinate all acceptance testing for all CS core node integrations.
• Oversee all CS core network audit and performance improvement/maintenance activities on the network.
• Ensure preventive measures are implemented to avert network downtime and service disruption on CS core network elements and links.
• Ensure all vendor activities are in line with all agreed SLAs & KPIs.

Principal Functions

• Maintain maximum availability and reliability of the entire CS core network
• Improve mean time to repair (MTTR) on all CS core network related faults and complaints
• Promptly implement all interconnects and service requests with partners.
• Implement software upgrades, patch installations and expansion activities on all CS core network nodes.
• Support NOC/Field operations teams in all CS core related escalations
• Review all new CS core related features and its impact on existing network.
• Ensure regular network performance improvement via key KPI's such as LUSR, PSR, AUTHSR, CSR.
• Regularly review B number analysis table across all CS core systems.
• Enforce strict conduct of Quarterly audit of all CS core node configurations and ensure implementation of all relevant recommendations.
• Ensure all change requests are implemented timely and accurately by Vendor.
• Carry out quarterly backup and restore tests on all CS core network elements.
• Continuously review all CS core operations frameworks, make recommendations for improvement and implement approved initiatives to ensure enhanced network performance.
• Recommend and implement strict measures to control fraudulent high usage activities of illegal inbound/outbound roamers on the network.
• Integration, daily operations and maintenance on MSC/ HSS/ MGW/ STP/ SPS/ SBC/ ITSC/ U2020/other CS core nodes.
• Ensure proper documentation of operations on all CS core network systems
• Maintain snag/fault lists and follow up with vendor on clearance.
• Carry out all integrations and implementations on CS core nodes.
• Analyse performance reports and proactively resolve core network challenges.
• Supervise the implementation of software upgrades; file system upgrades; and hardware replacement on core network.
• Specify and review critical CS core performance measurement counters.
• Lead the troubleshooting of core network operations challenges and create solutions.
• Produce policies and procedures for managing and controlling managed services team.
• Perform periodic reconciliation of HLR profiles and templates in line with business requirements.
• Audit announcements and tone files between the IN platform and core network nodes.
• Perform other tasks as may be assigned by the Manager Core & Datacom.

Educational Requirements

• First Degree or equivalent in Electrical / Electronic Engineering, Computer Engineering and / or any other relevant discipline.
• Between three (3) - five (5) years experience in Telecoms.

Knowledge:

• Excellent communication and interpersonal skills.
• Excellent problem-solving skills.
• Good time management skills.
• Good reporting skills.

Behaviour:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Abuja

Job Summary

• Support all CS core network operation and maintenance activities to ensure required availability.
• Coordinate all CS core related troubleshooting, fault analysis and performance improvement measures - preventive maintenance.
• Coordinate all acceptance testing for all CS core node integrations.
• Oversee all CS core network audit and performance improvement/maintenance activities on the network.
• Ensure preventive measures are implemented to avert network downtime and service disruption on CS core network elements and links.
• Ensure all vendor activities are in line with all agreed SLAs & KPIs.

Principal Functions

• Maintain maximum availability and reliability of the entire CS core network
• Improve mean time to repair (MTTR) on all CS core network related faults and complaints
• Promptly implement all interconnects and service requests with partners
• Implement software upgrades, patch installations and expansion activities on all CS core network nodes
• Support NOC/Field operations teams in all CS core related escalations
• Review all new CS core related features and its impact on existing network
• Ensure regular network performance improvement via key KPI's such as LUSR, PSR, AUTHSR, CSR
• Regularly review B number analysis table across all CS core systems.
• Enforce strict conduct of Quarterly audit of all CS core node configurations and ensure implementation of all relevant recommendations.
• Ensure all change requests are implemented timely and accurately by Vendor
• Carry out quarterly backup and restore tests on all CS core network elements.
• Continuously review all CS core operations frameworks, make recommendations for improvement and implement approved initiatives to ensure enhanced network performance.
• Recommend and implement strict measures to control fraudulent high usage activities of illegal inbound/outbound roamers on the network.
• Integration, daily operations and maintenance on MSC/ HSS/ MGW/ STP/ SPS/ SBC/ ITSC/ U2020/other CS core nodes.
• Ensure proper documentation of operations on all CS core network systems
• Maintain snag/fault lists and follow up with vendor on clearance.
• Carry out all integrations and implementations on CS core nodes.
• Analyse performance reports and proactively resolve core network challenges.
• Supervise the implementation of software upgrades; file system upgrades; and hardware replacement on core network.
• Specify and review critical CS core performance measurement counters.
• Lead the troubleshooting of core network operations challenges and create solutions.
• Produce policies and procedures for managing and controlling managed services team.
• Perform periodic reconciliation of HLR profiles and templates in line with business requirements.
• Audit announcements and tone files between the IN platform and core network nodes.
• Perform other tasks as may be assigned by the Manager Core & Datacom.

Educational Requirements

• First Degree or equivalent in Electrical/ Electronic Engineering, Computer Engineering and/ or any other relevant discipline.
• Between three (3) to five (5) years experience in Telecoms.

Knowledge:

• Excellent communication and interpersonal skills.
• Excellent problem-solving skills.
• Good time management skills.
• Good reporting skills.

Behaviour:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos, Nigeria

Job Summary

• Support all CS core network operation and maintenance activities to ensure required availability.
• Coordinate all CS core related troubleshooting, fault analysis and performance improvement measures - preventive maintenance.
• Coordinate all acceptance testing for all CS core node integrations.
• Oversee all CS core network audit and performance improvement/maintenance activities on the network.
• Ensure preventive measures are implemented to avert network downtime and service disruption on CS core network elements and links.
• Ensure all vendor activities are in line with all agreed SLAs & KPIs.

Principal Functions     

• Maintain maximum availability and reliability of the entire CS core network
• Improve mean time to repair (MTTR) on all CS core network related faults and complaints
• Promptly implement all interconnects and service requests with partners
• Implement software upgrades, patch installations and expansion activities on all CS core network nodes
• Support NOC/Field operations teams in all CS core related escalations
• Review all new CS core related features and its impact on existing network
• Ensure regular network performance improvement via key KPI's such as LUSR, PSR, AUTHSR, CSR
• Regularly review B number analysis table across all CS core systems.
• Enforce strict conduct of Quarterly audit of all CS core node configurations and ensure implementation of all relevant recommendations
• Ensure all change requests are implemented timely and accurately by Vendor
• Carry out quarterly backup and restore tests on all CS core network elements.
• Continuously review all CS core operations frameworks, make recommendations for improvement and implement approved initiatives to ensure enhanced network performance.
• Recommend and implement strict measures to control fraudulent high usage activities of illegal inbound/outbound roamers on the network.
• Integration, daily operations and maintenance on MSC/ HSS/ MGW/ STP/ SPS/ SBC/ ITSC/ U2020/other CS core nodes.
• Ensure proper documentation of operations on all CS core network systems
• Maintain snag/fault lists and follow up with vendor on clearance.
• Carry out all integrations and implementations on CS core nodes.
• Analyse performance reports and proactively resolve core network challenges.
• Supervise the implementation of software upgrades; file system upgrades; and hardware replacement on core network.
• Specify and review critical CS core performance measurement counters.
• Lead the troubleshooting of core network operations challenges and create solutions.
• Produce policies and procedures for managing and controlling managed services team.
• Perform periodic reconciliation of HLR profiles and templates in line with business requirements.
• Audit announcements and tone files between the IN platform and core network nodes.
• Perform other tasks as may be assigned by the Manager Core & Datacom.

Educational Requirements    

• First Degree or equivalent in Electrica l/ Electronic Engineering, Computer Engineering and / or any other relevant discipline.
• Between three (3)to five (5) year experience in Telecoms.

Knowledge:

• Excellent communication and interpersonal skills.
• Excellent problem-solving skills.
• Good time management skills.
• Good reporting skills.

Behaviour:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job: IRC4354
Location: Port Harcourt, Rivers

Job Summary

• Provide support on all operational core network equipment and facilitate PAT of newly integrated network elements.
• Perform core network maintenance activities on the network, node integration, network audit and network performance improvement.
• Principal Functions
• Perform operation and maintenance on core network elements to achieve network availability
• Facilitate the integrate of new core network nodes
• Provide support for the implementation of an effective operational and maintenance framework for core network
• Implement change requests, resolve fault escalations and ensure TTs are accurately closed within MTTR.
• Participate in acceptance of new core network nodes
• Ensure effective supervision of core CS network performance and other related activities (telecommunications equipment monitoring)
• Ensure effective implementation and maintenance of all SIP/E1-PRI connections
• Ensure routine and corrective maintenance on MSC/ HSS/ MGW/ STP/ SPS/ SBC/ U2020/ other CS core nodes.
• Generate incidence reports for core network occurrences weekly and monthly
• Implement software upgrades and hardware replacements on core networks
• Perform network impact analyses of change requests and software upgrades on core nodes
• Perform daily network traffic and KPI trend analysis reports
• Ensure core network spares availability
• Carry out periodic audits on core network nodes and B number analyses
• Participate in BSC and RNC integration into core network
• Definition, integration and migration of Cell sites
• Perform periodic service tests on the network

Educational Requirements

• First Degree or equivalent in Electrical/ Electronic Engineering, Computer Engineering and/ or any other relevant discipline.
• At least three (3) years directly relevant post-NYSC work experience in core network operations and maintenance

Knowledge:

• Excellent problem-solving and interpersonal skills
• Good time management skills
• Good computer literacy (Good hands on with MS Office applications)
• Good reporting and communication skills

Skills:

• Communication
• Problem Solving

Behaviour:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Abuja

Job Summary

• Perform PS-CORE end to end troubleshooting, conduct Packet core health checks, and carry out end to end KPI analysis and Performance optimization
• Ensure the implementation, maintenance and operations of Packet switch nodes and effectively monitor all data related links.

Principal Functions

• Ensure prompt integration of SGSN/GGSN/MME/PGW/SGW nodes across the network and ensure effective operations and its maintenance.
• Ensure prompt integration of data roaming and resolution of related challenges.
• Analyze, prepare, implement and verify the configuration and integration of nodes, network and/or system within data service.
• Co-ordinate the integration of new BSC, RNC and eNode B to the packet nodes.
• Ensure implementation of various caching solutions and resolution of challenges.
• Follow up on data network activities on daily basics and ensure fault free network.
• Perform impact analysis of software upgrade and provide recommendation
• Co-ordinate routine maintenance of PS Datacom switches, firewall and routers in line with standard policies and procedures.
• Troubleshooting/Faultfinding/RCA in configuration/hardware/software.
• Deployment and Integration of new routers, switches and firewall on the network across various OEM (Huawei and Cisco) product lines on the core network.
• Ensure effective analyses of the Packet performance reports and proactively resolve any challenges
• Ensure integrity of public IP address against vulnerabilities.
• Integration and troubleshooting of VPN deployed on the network
• Perform PS Core Audit activity and resolution on identified loopholes
• Ensure that the PS Core nodes availability targets are achieved
• Perform any other duties as assigned by the Manager, Carrier and Data Services.

Educational Requirements

• First Degree in Electrical / Electronics Engineering or Computer Engineering.
• 5 years of experience in telecommunication sector.
• Good knowledge and experience with Linux and IP Networking, especially Transport, Internet and Application Layer (IPv4, IPsec, TCP, UDP, QUIC, HTTP/s, DNS, RTSP, SSH)protocols
• Excellent working knowledge of EPC/IMS/LTE architecture, interfaces and procedures, with understanding of key LTE associated technologies and functionality including IMS, VoLTE, SRVCC and CSFB
• IP Knowledge with minimum certification as CCNA (will be an added advantage)
• Good working knowledge of 3GPP, IETF and GSMA standards and architectures
• Knowledge and basic experience in cloud infrastructure and network function virtualization.

Knowledge:

• GPRS (SGSN/GGSN)operational experience with focus on troubleshooting
• Fault analysis& Performance reporting/analysis.

Skills:

• Personal Effectiveness
• Problem Solving
• Teaming.

Behaviour:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: IRC4356
Location: Abuja

Job Summary   

• Provide necessary technical support towards IP/MPLS backbone, IP RAN, Internet, Gateway, International Peering Solution and Enterprise Solutions to meet specific business requirements
• Support IP/ MPLS Backbone Network, Technologies such as MPLS Core, MP-BGP, VPNs, VPLS, L3VPN,MPLS, Fast Rerouting, VRRP, BFD etc.

Principal Functions   

• Manage complex transformation International Networks peering and traffic engineering
• IP Routing Experience: OSPF, BGP, and BGP policing, Route reflectors and Confederations, Multi-homing solutions
• Review the detailed network designs and network configurations of the Network Engineering group to ensure consistency with the architecture, as well as gain insight into how to optimize architecture after real-world application.
• Support & manage all internet gateway routers, Public IP, and other Internet Solution to meet specific business requirements
• Technical knowledge of GSM/LTE environment and interaction of IP system with CS core, PS core, VAS, Interconnect and carrier services
• Review all changes to network configuration for technical accuracy and impact, and provide multi-protocol network problem resolutions.
• Maintain the integrity of configuration database and record systems and ensure IP/MPLS/Internet and network security integrity documentations are updated regularly.
• Responsible for end to end IP integrations for new equipment, Core switching equipment, VAS nodes, Media gateway, and GGSN /SGSN gateways nodes and interconnect nodes into IP network
• Monitor and ensure vendors' adherence to contractual SLAs (vendor management).
• Conduct weekly & monthly network performance monitoring, trend analyses, capacity planning and expansion in line with network growth trends and increases in traffic
• Ensure that approved IP optimization tasks are executed according to schedule and with minimal distortion to service
• Consistently refine operating processes, systems and platforms to facilitate continuous improvement and ensure network operations meet operational delivery requirements
• Manage inter-functional relations to ensure synergy across the various departmental functions
• Perform periodic network audit and network performance improvement measures
• Recommends network operational improvement measures
• Develop IP network operational strategy document
• Ensure best practice operational procedure
• Review, approves operational instructions / method of procedures
• Lead the troubleshooting of faults, enforce preventive maintenance methodology
• Perform any other duties as assigned by the line Manager, IP and Enterprise Operations.

Educational Requirements

• First Degree in Electrical / Electronic Engineering or a related light current field
• Three(3) to Five (5) years post NYSC relevant work experience.
• Experience in IP/MPLS networks and technologies in multi-service environments
• Experience with IP, IPv6, Ethernet, MPLS BGP VPN, VPLS, VLL and IP Service Edge deployment and operation. Good understanding of IP/MPLS and evolution towards an IP/NGN based technology.
• Clear understanding of the following protocols: MP-BGP, VPNs, VPLS, L3VPN, Fast   Rerouting, VRRP, BFD OSPF, IS-IS, BGP,MP-BGP QOS, NAT, IP routing and switching.
• Hands-on experience with Huawei, Cisco and Nokia IP nodes.
• Experience with Juniper nodes is desired.
• Excellent working knowledge of Cisco, Juniper, Huawei and Nokia (Alcatel) routers and switches.
• Advanced QOS experience especially pertaining to VoIP and DOS
• Familiarity with any object-oriented programming language (Python, C++, etc.).
• Network automation and scripting skills.
• Cisco CCNP certification or equivalent in other DATACOM vendors listed above.
• Good understanding of mobile telecommunication network
• Advanced working skills on Microsoft office suite.
• Excellent presentation skills.

Knowledge:

• Service Continuity Management, Monitoring and Control
• Telecommunications & Mobile Network Standards & Specifications
• Operational experience with large scale carrier multi-service networks

Skills:

• ProblemSolving
• Accountability
• Teaming

Behaviour:

• Passion for Excellence.
• Integrity.
• Empowering people.
• Growing people.
• Teamwork.
• Customer Focus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: IRC4351
Location: Abuja, Nigeria

Job Summary

• Plan and coordinate all Project Management activities within the EMTS Technical Team, to ensure all Technical projects are delivered within projected timelines, cost, quality and contractual obligations
• Responsible for implementing Technical Project Governance directives including Budget Implementation, Budget Monitoring and Contract Administration.

Principal Functions
Tactical:

• Keep abreast of global and local best practice for end-to-end management of multi-functional technical projects within the Telecom Industry.
• Review the unit / team's activities, make recommendations for improvement and implement approved improvement initiatives to ensure enhanced performance of the team.
• Identify required resources, personnel, funding to achieve the unit/ function's strategy.
• Establish and maintain relationship with key internal and external stakeholders.

Operational:

• Work closely with EMTS PMO & Operational Strategy Department to ensure alignment of all Technical PMO processes and procedures with business requirements and standards.
• Build and manage relationships with diverse set of internal and external stakeholders including Technical teams, non-technical teams and third party suppliers to enhance consistent execution success within the team.
• Build and manage reliable database of project characteristics, documenting all progresses and changes in traceable manner. Ensure diligent update and accuracy.
• Implementation and continuous review of project management automation tools within the Technical Team.
• Documentation and continuous update of all contractual requirements for Technical CAPEX projects.
• Monitoring of Actual CAPEX spends against yearly Budget on line-by-line basis, and providing periodic reports to management at agreed intervals.
• Effective, accurate and timely reporting of Projects to Senior Management. Periodic and ad-hoc reports
• Manage internal and external expectations in line with project critical success factors.
• Contract management for all Technical CAPEX Projects, to ensure all EMTS and vendors' activities on projects are inline with Contract Terms and Conditions.
• Lead a team of Project Managers (PMs) responsible for following up and reporting on all EMTS Technical Projects, end-to-end.
• Work with Technical Functional Heads to ensure quality milestones are identified on projects. Ensure PMs identify and embed agreed milestones in project deliverables.
• Establish and maintain framework for coordinating TPMO activities with Functional Teams and Subject matter experts in the resolution of issues on assigned projects.
• Ensure PMs coordinate PAT for all Network elements deployed, facilitate snags clearance where applicable and ensure proper handover to the Network Operations team; confirm RFS, PAC status based on actual project deliverables and perform project closure activities when all project objectives have been accomplished.
• Work with functional teams to identify, analyse, prioritize, mitigate and communicate project risks throughout project lifecycle and during conceptualization phase.
• Ensure timely communication of project status, risk, and escalations to Project Sponsor and Project Steering Committee
• Implement the function's work programs and plans in line with agreed upon procedures and guidelines.
• Plan and manage the human and material resources of the team/ function to optimise performance, morale and enhance productivity.
• Provide leadership and guidance to team members and manage subordinate's performance towards the achievement of overall team objectives.
• Monitor and control the budgetary needs of the unit/function.
• Prepare / compile agreed periodic activity and performance reports for the attention of the CTO
• Perform any other duties as assigned by the CTO.

Educational Requirements

• First Degree or equivalent in a relevant field of Engineering.
• Postgraduate / professional qualification in Project Management will be an added advantage. Ten (10) to twelve (12) year work experience, with at least three (3) years in a managerial role.

Experience & Skills:

• High level of computer literacy and a good level of articulation, thoroughness and rigor.
• Certification by a global project management institution (eg PMP, PRINCE2), or MSC degree will be an advantage.
• Profound knowledge of managing multi-functional projects, with track record of successful completion of projects, end-to-end.
• Must demonstrate good understanding of GSM Technology including Transmission, Core and Access Networks.
• Ability to operate successfully in a dynamic, complex and fast-moving environment.
• Interpersonal and Collaborative problem-solving skills.
• Must have good computer skills in handling MS Office packages such as MS Word, Excel, Power Point, Project, Visio etc.
• Strong written and verbal communication skills
• Financial Management skills.
• Leadership skills.
• Highest ethical standards.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job: IRC4352
Location: Abuja

Job Summary

• Supervise planning activities and facilitate the deployment of all mechanical and electrical systems at all MSC, BSC, BTS/transmission sites and all satellite earth stations, including the support and space planning.

Principal Functions
Tactical:

• Plan and ensure implementation of established internal processes using best practice standards to ensure a stable and highly available systems platform for an optimal operating environment.
• Provide planning procedures to aid end to end Mechanical, power and space planning across the network.
• Keep abreast of global and local best practice as it relates to the optimal and efficient power technology.
• Continuously review the unit/ team's activities, make recommendations for improvement and implement approved improvement initiatives to ensure enhanced performance of the team.
• Identify required resources, personnel and funding to achieve the unit/ function's strategy.
• Establish and maintain relationship with key internal and external stakeholder.

Operational:

• Co-ordinate complex site surveys to develop installation design plans, including preparation of power system device evaluation, protective device co-ordination and arc flash studies
• Supervise update of technical documentation and drawings pertaining to site upgrades.
• Supervise preparation of drawings on specific types of equipment and materials to be used in construction and equipment installation.
• Co-ordinate regular audit of M & E installations for BTS, BSC MGW and data centres.
• Produce and monitor a proactive planning and implementation cycle on all power and cooling systems (generators, amplifiers, air conditioners, stabilizers, station batteries, rectifiers etc.) at EMTS BTS/Transmission sites.
• Coordinate power systems and space Design/planning procedures, of all power, lighting, and cooling systems at EMTSMSC, BSC, BTS/Transmission sites.
• Ensure the optimal performance of all cooling and power systems on installations in all regions.
• Space management at all Data Centre and MGW locations.
• Coordinate OEM/vendors to ensure proper design and selection of all power sources and equipment at MSC, BSCBTS/Transmission sites:
  • A.C. power sources (PHCN, Generators, and alternative power sources e.g. Solar Power, Micro Turbines, LPG Generators)
  • D.C. power sources (Rectifiers, DC/DC converters and batteries)
  • Earthing systems, surge suppression and lightning protection systems
  • UPS systems
  • Air conditioning systems
  • Diesel tanks, water separators and fuel supply lines.
• Manage relationships with both local and international power system providers.
• Manage vendor performance and ensure agreed SLAs are achieved.
• Conduct continuous search for alternative, cost effective sources of power, e.g. gas-powered turbines, solar panels etc.
• Ensure spare power capacity is available for planned works and future installations on the network.
• Execute work programs and plans in line with agreed upon procedures and guidelines.
• Plan and manage the human and material resources of the team/ function to optimise performance, morale and enhance productivity.
• Manage inter-functional relations to ensure synergy across the various departmental functions.
• Provide leadership and guidance to team members and manage subordinate's performance towards the achievement of overall team objectives.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Head, Mechanical and Electrical Engineering.
• Perform any other duties as assigned by the Chief Technical Officer

Educational Requirements

• First Degree or equivalent in Mechanical or Electrical Engineering
• Postgraduate degree/relevant professional qualification
• Six (6) to Eight (8) years relevant work experience with at least one year in a managerial position.

Knowledge:

• Telecommunications & Mobile Network Standards & Specifications
• High Voltage Systems Engineering
• Technology Management
• Data Centre Management

Skills:

• Delegation/ Supervisory
• Problem Solving
• Professionalism/ Integrity
• Behaviour
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Abuja, Nigeria

Job Summary   

• Coordination and management of network surveillance, incident, network fault and NOC front office operations

Principal Functions   

• Coordinate Level 1network support (Front Office activities) for the BSS, transmission, IP, Core CS/PS, VAS and Enterprise units
• Handle incident management-escalation, notification, follow-up, and updates
• Coordinates war room for incident resolution
• Takes ownership of follow-up and reporting of incidents according to categories and severity levels
• Responsible for communication during incidents and outages to all stakeholders
• Responsible for ensuring escalation processes are properly followed and optimised
• Ensure all expected reports from the various NOC FO units are prepared and sent as scheduled, including outage/incident reports
• Coordinate NOC FO communication with customers and other service providers (Colocation service providers, lease lines and interconnect service providers, etc.) on network incidents
• Manage relationships with Managed Services NOC teams and ensure efficient service delivery
• Ensure updates of all vendor contacts, escalation matrices, customer contacts, enterprise records, collocation contacts, etc.
• Liaise with IT department on cross-functional issues, incidents, and escalations
• Perform other duties as assigned by the Head, Network Operations Centre

Educational Requirements   

• First Degree or equivalent in Electrical Engineering or a related course
• Six (6) or more years post NYSC work experience with at least three (3) years at supervisory level

Knowledge:

• Network Availability and Capacity Management
• Network Administration
• Microsoft Office suite
• Network Surveillance/monitoring tools

Skills:

• Personal Effectiveness
• Problem Solving

Behavioral Competencies:

• Customer focused
• Driving and rewarding excellence
• Team working and collaboration
• Communicating with integrity

Technical Competencies:

• Vendor management
• Network Operations and Maintenance (M&E, Radio, VAS, Core, Transmission, IP)
• Network System Administration/Tools

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: IRC4350
Location: Lagos, NG

Job Summary      

• This role is to provide a framework for identifying, planning, delivering and supporting IT services to the business leveraging on the best practices for Change & Release management processes, and Configuration Management
• Perform efficiently corporate cultural analysis and create change strategies that are flexible and adaptive.
• Facilitate the adoption of new or improved processes and/or procedures across the organization

Principal Functions   

• Responsible for ensuring all IT changes are delivered to meet business, technical, technological, schedule and budget objectives while creating and implementing change and release management plans that minimize business impacts and employee resistance and maximize efficiency and employee engagement
• Organize meetings of Change Control Board (CCB) and Publish meeting minutes Planning Changes and Releases and publish Forward Schedule of Changes Tracking the build process for Changes to ensure all tasks are completed
• Maintains Continuous Process Improvement on a regular basis to develop, document and publish Change Management standards, Change Management plans and procedures, ensuring that these documents are updated as and when appropriate
• Perform detailed impact analyses and scenarios; make or implement recommendations to mitigate change risk and business impact.
• Perform cost-benefit and return on investment analyses for proposed changes to aid management in making implementation decisions.
• Develop methodologies/processes that support the monitoring of change control successes in areas targeted for improvement.
• Develop timeframes for process changes in order to support company objectives and business goals.
• Assist with defining the unit's work plans, policies, procedures and the overall governance framework intended to facilitate achievement of agreed service levels.
• Keep abreast of global and local best practice as it relates to change and release management.
• Assist in continuously reviewing the unit's activities, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team.
• Assist in developing and implementing configuration management procedures.
• Responsible for developing, updating, and maintaining the Configuration Management database.
• Identify the configuration Items and the relationship between CIs and the IT services and applications
• Ensure data quality, integrity and security in Configuration Management database.
• Schedule regular audits on the CM database and assist in implementing audit recommendations.
• Provide support to management in conducting configuration meetings and maintaining project schedules.
• Establish and maintain relationships with key internal and external stakeholders.
• Investigate and deploy software tools that track and support change management, as well as requests for change.
• Provide input into the service continuity planning process and support plan implementation for the functional units within IT Service Management
• Work with other stakeholders to create a business readiness plan and coordinate project transition to production
• Perform other duties as may be assigned by the Manager, IT Change, Configuration and Asset Management

Operational:

• Monitor and measure the success/failure rate of all Change requests implementation
• Ensuring that appropriate the IT Service Asset & Configuration Management and IT Change& Release Management process documentation is available and up to date
• Periodically auditing the Change and Release management process and Configuration Management process to ensure compliance to IT Service Assets & Configuration and IT Change & Release Management policies, process and procedures
• Tracking issues with the running of the IT Service Asset & Configuration Management and IT Change & Release Management process
• Monitor trends in utilization of asset and configuration items and collaborate with IT Capacity Management function to ensure adequacy of IT assets and configuration items to meet set target service levels
• Identify, control, record, report, audit and verify service assets and configuration items, including versions, baselines, constituent components, their attributes and relationships.

Tactical:

• Prepare/compile agreed periodic activity and performance reports related to change and release operations and activities
• Develop first drafts of release schedules for all new IT systems within EMTs.
• Monitor release dates and ensures adherence to defined schedules.
• Establish and manage relationships with key internal and external stakeholders.
• Manage Audit/Regulatory exceptions relating to Change and Release Management function
• Manage the Internal process and parameter to achieve the set target for KPI below:
• % of unauthorized implemented changes
• Number of changes that cause P1 and P2 incidents
• % of unplanned outage/unavailability due to changes
• Customer satisfaction ratings

Educational Requirements    

• First Degree or equivalent in Information Technology, Computer Science or any other discipline with strong Information Systems component and/or relevant IT Service Management certification.
• Postgraduate /Professional qualification in a related field will be an added advantage.
• Minimum requisite experience - 5 years relevant experience with at least 2 years within a technology-intensive environment (Financial Services, Telecommunications, etc.).
• A thorough understanding of ITIL and experience with implementing ITIL methodologies into an organization. ITIL Foundation Qualifications mandatory; experience with Change and Release Management Teams.
• Excellent motivation and people skills and proven ability to engage others. Conflict resolution and customer service experience.
• Deadline-driven detail-oriented focus on continuous improvement Team player, works well across functions and levels High integrity and business ethics.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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