Job Vacancies at Jumia Nigeria – 8 Positions

Location: Lagos
Employment Type: Full Time
Department: Commercial Planning & Performance

Job Objective

• The Planning & Performance function at Jumia is responsible for anticipating and structuring the planning & performance activities for the group. We are a cross-functional team delivering what is right for the group agnostic of function or agenda.

The role encompasses six clearly defined dimensions:

• Steering country on full PnL to profitability across GP1/GP2 & GP3
• Supporting the production Monthly/Weekly performance planning
• Support all functions in the company to deliver on our budget and vision
• Support preparation mid-month and monthly Performance reviews with top management
• Launching/implementing and monitoring performance steering actions across marketing/commercial/ops and Jumia Services
• Work across all business units Physical Goods/On-demand & Jumia Pay
• The Profitability Analyst is supporting the work on high-impact actions and projects across all functions commercial/marketing/Ops and JS. The aim is to bring exceptional profitable usage growth across the group.
• The analysis and insights produced by the Profitability Analyst have a strong impact on different dimensions of the business: the Planning & Performance team is the main team in charge of projects/analysis which is both cross-functional and key to the strategic success of Jumia

Responsibilities

• Monitoring monthly performance across the group and full PnL identifying and conducting root cause analysis on deviations ensuring all departments are aligned with the expected trajectory
• Suggest the defining and implementation of performance steering actions to growth in the profitable usage of Jumia
• Giving weekly visibility on key deviations versus Business Plan for the group
• Assessing every month the deviation versus Jumia Services SLA (Service Level Agreement) to avoid any extra cost due to lack of planning accuracy
• Weekly assessment of the results of growth initiatives (AB tests on shipping fees, Vouchers, Success Rate)
• Weekly assessment of business profitability and usage and suggestions for improvement in these KPIs (change in customer fees, commissions, vendor fees, etc.)
• Ad hoc analysis on high-impact areas of the business (Customers churn rate, Repurchase rate across categories, etc.

Experience and Requirements

• Top Business / Engineering Schools and Universities
• 5+ years experience
• A significant experience in eCommerce, management consulting, venture capital, company creation or category management (retail) would be appreciated
• Proficiency in MS Office and Excel (VBA would be a plus)
• Ability to analyze large data sets to make strategic decisions

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A successful candidate will fulfill the following requirements:

• Strong interpersonal skills
• Advanced analytical skills
• Advanced communication skills
• Organized
• Structured
• Fast learner
• Resistant to stress
• Independent with a strong ability to go further than the expectations
• Strong desire to pursue a career in Jumia
• As a whole, we expect someone passionate, creative, and able to work efficiently. We expect a smart and hard-working individual, with a strong willingness to become a leader at Jumia.

We Offer

• A unique experience in an international, entrepreneurial, yet structured environment
• An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet ventures
• The opportunity to be part of a team full of talented people with the best backgrounds.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full-time

Objective

• The role caters for all engagements, activities, processes and projects related to the wellbeing of Jumia employees in country of base

Job Description
Admin and Compliance:

• Implements and administrates all HR policies & procedures guiding Jumia companies (onboarding, contracts, internal policies, immigration, leave management, payroll, offboarding);
• Ensures admin processes are running smoothly;
• Manages compliance to all HR (safety, health, other) and labour topics for all Jumia companies;
• Manages the HR & Admin team on a daily basis and in their development.

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Development:

• Implements and administrates all HR policies & procedures guiding Jumia companies (recruiting, training, mobility, induction, retention, succession planning, talent management, PPR);
• Ensures processes are running smoothly;
• Implements and leads our performance management system (objective, performance based and transparent);
• Uses data analysis to influence strategic decisions and to address organizational challenges to talent management;
• Promotes and coordinates initiatives that support organizational chang
• Drives the achievement of HR results by leveraging resources, developing performance standards and results in planning and monitoring;

Work Environment:

• Implements satisfaction/motivation barometers, measures and acts accordingly;
• Suggests appropriate events to strengthen sense of belonging;
• Manages employee relations (social bodies, employee satisfaction, health and security);
• Manages culture and the office in general (IT, logistics, office initiatives, values dissemination, every-day life).

Coaching and Advice:

• Improves the performance of others by empowering a strong leadership and coaching culture;
• Works closely with leadership to build, implement and enforce the HR initiatives (policies, programs, processes ...)
• Coaches managers to support and roll out people development efforts.

Continuous Improvement:

• Promotes feedback mechanisms for employees to influence the continuous improvement of HR services and processes
• Ensures HR practices are aligned with business needs and makes recommendations to HR leadership when changes are appropriate
• Provides input to the design and development of company-wide HR initiatives and ensures they are aligned with business needs.

Experience and Requirements

• 8+ years experience, preferably in a tecnology, Retail, or FMCG environment within the corporate function.
• Clear understanding of local labor laws with regards to employee hiring and exit management.
• Basic / Working knowledge of Enterprise Resource Planning system e.g. Jobvite, PeopleHR or Bamboo will be an added advantage.
• Experience in people strategy.
• People management skills.

We Offer

• A unique experience in an entrepreneurial, yet structured environment, growing at a very high rate
• A unique opportunity of discovering Africa and having strong impact in building the African e-commerce sector
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Abuja
Department: Services - Logistics
Job Type: Full Time

Job Objective

• As a delivery experience associate, you will manage the training, engagement and performance tracking of delivery associates (dispatch riders and drivers), to ensure great delivery satisfaction and experience of both customers and delivery associates.

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Responsibilities

• Conduct and Improve trainings with Delivery Associates (DAs).
• Evaluate the progress of DAs at an individual level.
• Contribute in process and planning with a focus on DA needs and customer experience.
• Contribute to the engagement of the DA community and foster its sustenance.
• Monitor and track delivery experience related KPIs and Routines using Jumia backend tools.
• Ensure the implementation of tasks and projects defined by leads and department Head.
• Monitor driver-customer communication in line with customer Journey to ensure good customer experience.
• Work closely with hub managers and various department, as well as maintain best practices and procedures of the delivery experience team.

Requirements

• Bachelor's Degree in any related field.
• At least 3 years work experience.
• Excellent verbal and written communication skills
• Competent in Microsoft packages (Excel, Word & PowerPoint) and Google Docs
• Professionalism and deadline oriented
• Great Attention to details: ability to maintain accuracy
• Ability to manage multiple and competing priorities.
• Good knowledge of the e-commerce industry.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full time
Department: Services - Security

Job Objective

• As security analyst, you will ensure that the company's assets are protected from unauthorised access.
• You will work with the head of security to set up process and proceedures to securing on-premise infrastrucutre, finding and mitigating risks & breaches.
• You will also represent the company while working with external security agencies on solving related challenges.

Key Responsibilities

• Providing legal advisory, liaising with the company legal counsels, guidance and support
• Evaluating theft incidents, items and packages alterations with actions to mitigate such
• Routine security inspections at our locations, evaluate flaws and proffer solutions
• Collating and validating intelligence, evaluating the reliability of sources and credibility of information across board
• Building up intelligence pictures for warehouse operations
• Identifying potential loopholes within operations cycle that might lead to theft and recommending appropriate changes
• Delivering information in formal reports or as presentations and desk-level briefings
• Supporting police investigation, filing complaints at the police station and following up with court cases
• Liaising and collaborating with security agencies where necessary to further investigate theft cases and fraud attempts
• Supporting security team in other areas to achieve its targets and goals etc

Key Performance Indicators:

• Theft prevention, Case documentation and analysis
• Effective guards supervision & monitoring
• CCTV evaluation, monitoring & footage analysis/investigation
• Guards training and process improvement
• Court case reports and follow-ups

Qualification & Requirements

• 4 years relevant security experience
• Must have security background in similar warehouse settings
• NYSC discharge certificate
• Must be able to use Microsoft office
• Good communication, analytical and investigative skills
• Pay attention to details and ability to work with little or no supervision etc
• Must have undergone some related and relevant security training.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Department: Commercial - Commercial Planning
Job Type: Full Time

Job Objective

• Your position as Price Leadership Associate entails the co-ordination of all the activities mentioned below for all countries.

Key Responsibilities

• Achieving country-level KPIs, both leading and lagging,
  • Price Leadership
    • Price leadership% for each channel (Forward, Reverse, and Offline)
    • Assortment Overlap in reverse channels
  • Process execution and quality of the pricing data
    • Mapping to be completed accurately
    • SKU selection process
    • Liaise with the third party on screening and mapping
    • Tracking competitor pricing reaction for constructive responses
  • Quality Score for input metrics
    • Adherence to thresholds suggested for each routine
    • Error% of products mapped
    • Quality score based on ad hoc QC for offline screening
• Owning the deduplication process for Jumia - maximizing the number of sellers per SKUs and fostering communication to ensure maximum price competitiveness on our platform
• Liaison with category teams and follow up on battle closure
  • Achieve the weekly targets for Pricing battles
  • Achieve the weekly targets for Assortment battles

Daily Routines:

• Mapping products against competitor wherever necessary
• Battle spreadsheet to be updated
• New battles to be communicated to the KAMs
• Comments from existing battles to be updated in the third-party dashboard
• Follow up with interns on offline screening

Weekly Routine:

• SKU selection process
• Update the Phoenix and battle spreadsheets
• Send a report on previous week performance

Qualification Required

• Background in Business Administration, Commerce or any related fields
• 2 - 4 years of relevant experience
• Proficiency in MS Office and Excel (SQL would be a plus)
• Ability to analyze large data sets to make strategic decisions

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We offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Department: Commercial - Commercial Planning

Job Objective

• As a Strategic Vendor Support at Jumia, you will be responsible for the regional end to end management of one of our key partners with the objective of growing and transforming the business.
• You will focus on managing a single key partner across multiple markets - from the very essence of marketing & commercial, to operations or even co-organization of Jumia key commercial events, your scope will provide you will all levers to drive your Brand toward the right direction.
• This role is for top performers looking for close collaboration with senior commercial leaders to help accelerate their commercial careers.

Responsibilities

• Stock Availability: Ensuring full assortment agreed with Jumia is live on the website at any given moment in time.
• Inventory Management: Schedule inbound + RTV to ensure optimal stock rotation in Jumia Warehouse.
• Content: Ensuring content of each product is up to the brand’s (and Jumia’s) Standards.
• Marketing Execution: Following up on the execution of the marketing plan agreed with the brand and deliver on demand proofs of executions –perform ROI analysis, gather data for specific campaigns.
• Data: Provide regular analysis on the performance of the brand based on the brand report.
• Jumia Mall: Make sure sliders are updates, store is live, SKUs are tagged, all links work properly etc. Act as a curator for the brand’s store.
• Finance: Follow-up and support on payment and reconciliations.
• Market scope: Defined by the vendor.

Qualification & Experience

• 5+ years FMCG experience ideally from a multinational and with regional experience.
• Action oriented and performance driven
• Strong management and inter-personal skills
• Good analytical and data management skills
• Ability to anticipate, structure and organize
• Well organized and very detail oriented
• Resistant to stress
• Autonomous
• Finding simple solutions to complex problems

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Locations: Abuja (FCT), Dolphine Estate - Lagos, Ibadan - Oyo, Port Harcourt - Rivers
Employment Type: Contract

Job Description
Tasks and Duties:

• You are in charge of the daily reconciliation of cash collections from riders, this consists of: making sure that all delivered orders have been paid for
• Verifying the payment method indicated by the delivery associates and the corresponding cash / POS remittance
• Booking all collections in CPMT against the list of orders delivered
• You are responsible for the cash collected and its timely remittance to the Finance team at the end of each day, you will remit the cash collected to FETS and get a proof of deposit
• You will transfer this proof of deposit to the Finance team and create a payment in CPMT
• You are responsible for the accuracy of the balances of each rider and your hub
• All collections must be completed and recorded on the same day
• At the beginning of each day, you will report the collections of the previous day and share the list of any outstanding collections
• You will publish daily remittance collection pending reports by riders from CPMT. The information will be used by the city managers to chase the recovery from the reported riders daily with necessary actions if needed.

Qualifications

• Great attention to details
• Rigorous and won't close business before making sure all orders are reconciled and cash is collected.
• Full collection of payments will be his/her responsibility.
• 1-2 years experience
• BSc in Accounting or any related course

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Department: Commercial - Commercial Planning
Job Type: Full Time

Job Objective

• Jumia’s platform across Africa is already the largest and most engaged platform. As we are entering a phase of unbelievable scale-up, our ability and the necessity to monetize the platform are growing.
• This is where you will step in. This is a crucial role at Jumia, with direct exposure to top management, provided the importance of the job. Your key objective is to drive our gross margin*. As part of his job, the Revenue Manager will have to show a great understanding of eCommerce and marketplace (or a very strong ability to learn), developing streams of value-added services for our sellers and our customers, ensuring by this a road to profitability for Jumia.
• The Revenue Manager will be interacting mostly with C-Levels of Jumia. It will definitely be a key success factor for him to engage the senior leadership team into what he/she identified as the next generation of revenue stream. As our profitability also relies on our top line, the Revenue Manager will be strongly committed with all commercial directors to ensure our new revenue streams do not impact negatively the top line.
• Based on his expertise, the revenue manager will also be the owner of most inventory decisions as well as budgets dedicated to investments into prices (e.g subsidy). *Gross margin is composed of marketplace commission, retail margin, shipping fee revenues, vendors penalties, vendors value-added services, logistics fees.

Responsibilities
Monitoring Gross Profit P&L performance vs budget:

• Building analysis to ensure smart reporting on the performance across all categories, leading to action-oriented recommendations (at Cat1 / Cat2 / Cat 3 + Seller Level at GP1 level).
• Improving our GP2 by optimizing seller and customer passthrough and adapting the commission matrix to reflect price leadership opportunities and scale our Value Added Services.
• Owner of developing the next generation for revenue streams focused on providing services to sellers (Values Added Services):
• Take ownership of VAS products including elaborating on the product value proposition, target market, application scenarios, key differentiators and USPs, benchmarking, trends and vision
• Monitoring, leading, and accelerating the adoption of these services o Designing action plans to be executed by KAMs
• Reconciliation of Marketing Contribution (Deal tracker vs booked by Finance) + back margin follow-up
• Making sure that all revenue streams are booked and correctly implemented

Inventory Management:

• Management of POs (Retail): making sure that we inbound the right assortment at the right quantity and with a price leadership

Management of COs (Consignment):

• CP Coordination/execution of Inventory to ensure a healthy rolling stock
• Making sure that all products in our WH are visible on the website
• Making sure we give visibility to best sellers
• Making sure that they are picked as collections in the consumer needs (merchandising campaigns).
• Making sure that the seller subscribes to visibility services (SP, VAS, etc…)
• Making sure that we reprice the slow movers (PSA, Phoenix)
• Coordinate Performance Steering Actions with KAMs so that they can negotiate deep discounts with sellers to animate a clearance campaign.

Repricing of Forfeited Items:

• Coordinating with IT to make sure that the products are live on the website.
• Reprice the items in order to maximize our margins while ensuring that the items move quickly
• Work on the collections for the clearance campaign.
• Ensuring Jumia is offering the lowest prices on its assortment by scanning, mapping, and comparing Jumia and its competitors’ SKUs several times a week (“Phoenix Process”).

Required Skills & Qualifications

• 2+ years experience in top tier consulting firms, 2+ years experience in top tier e-commerce firms, 2+ years in top tier investment banks or audit firms
• Top-tier engineering universities.

We Offer

• A unique experience in an entrepreneurial, yet structured environment.
• The opportunity to become part of a highly professional and dynamic team working around the world.
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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