Job vacancies at MainOne Cable Nigeria (Graduate Trainee, Internship & Experienced) – 11 Positions, Multiple Slots

MainOne Cable is recruiting to fill the following positions:

1.) MainOne Cable Nigeria Graduate Trainee Program 2021
2.) HR Planning Supervisor
3.) IT Service Desk Officer
4.) Manager - Vendor Management
5.) Partner Management Specialist
6.) Transmission Engineer Intern
7.) SoHo Finance Intern
8.) Graduate Field Technical Support Intern
9.) GNOC Service Desk Engineer
10.) Product Officer (Connectivity & Managed Services)
11.) Cloud Implementation Engineer

MainOne Cable is a leading facilitator and preferred provider of innovative telecom services and network solutions such as Connectivity and Data Center Solutions to Telecom operators, Internet Service Providers (ISPs), other businesses and Government institutions across West Africa.

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MainOne Cable's success is built on having talented and highly proficient people within their respective fields as the driving force behind our business. A job in MainOne is different from any other you have had. With joining MainOne you'll be challenged, inspired and proud as you become a part of something big.

Location: Lagos
Department: Technical
Job Type: Contract

Responsibilities

• MainOne is a leading facilitator and preferred provider of innovative telecom services and network solutions such as Connectivity and Data Center Solutions to Telecom operators, Internet Service Providers (ISPs), other businesses and Government institutions across West Africa.
• We seek to recruit smart, vibrant and young graduates into our prestigious Graduate Trainee Program who are interested in building careers in the Telecommunications sector.
• Our ideal candidate should be resourceful, versatile, analytical, assertive, audacious and a self-starter with a problem- solving mindset. He or she must be interested in building a career in the Telecommunications sector, act with integrity at all times and buy into MainOne’s vision of being West Africa’s communications solutions provider of choice.

Program Structure

• The MainOne Graduate Trainee Program is a 9-week intensive experience designed to provide a robust foundation for smart Graduates who desire to build careers in the Technical, Marketing, Information Technology and Finance fields.  The Program combines classroom and practical training including role plays, to equip participants with the tools and knowledge required to succeed in MainOne.
• An offer of full-time employment with MainOne is guaranteed for candidates who successfully complete the Graduate Trainee Program.

Qualifications, Skills & Competencies
Eligibility Requirements:

• A First Class or Second-Class Upper in Computer Science, Computer Engineering, IT, Electrical Engineering, or other related fields (For Technical applicants), Social Sciences and Finance degree(s)
• 0 - 2 years’ work experience post- National Youth Service
• Relevant certification(s) such as CCNA/CCNP Certifications (for Technical applicants) or a relevant post-graduate degree would be an advantage.
• Relevant certification(s) such as ACCA or ICAN is compulsory for all Finance applicants.
• Candidates must have graduated with an undergraduate or post graduate degree within the last three years.
• Candidates must possess exceptional oral and written communication skills
• Ability to work with basic computer applications (Word, Excel, PowerPoint, etc)
• Willingness to learn new skills and display a high level of integrity
• Drive and passion for excellence.

Competencies Required:

• Creative-thinking ability
• Good planning and organization skills
• Team working and collaboration skills
• Strong analytical and problem-solving skills
• Leadership demonstrated through extra-curricular activities.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Selection Criteria
Graduate Aptitude Test:

• As part of our selection criteria, you will be expected to write our GMAT based aptitude test and an essay.

Panel Interviews:

• Once you are successful at the graduate test, you will be invited for a panel interview.

Provisional Offer:

• Upon successful completion of the recruitment process, you will be provided with a provisional offer to join the Graduate Trainee Program for a period of nine (9) weeks.

Location: Lagos
Department: Corporate Services & Development
Job Type: Permanent
Minimum years of Experience: 7

Responsibilities

• The HR Supervisor will be responsible for sourcing, attracting, and hiring the right candidates timely for open positions in MainOne.
• The goal will be to always meet the company’s recruitment needs by finding candidates that match the MainOne culture and open job positions.
• The HR Supervisor shall also assist to plan and implement effective human resource policies, procedures and employee engagement programs that will promote employee satisfaction and retention to support the realization of the corporate strategy.

Specific responsibilities shall include the following:
Workforce Planning:

• Maintain and update the manpower plan.
• Coordinate the manpower planning process, working with teams for timely identification of upcoming vacancies/job reassignments.
• Liaise with Heads of Units/line managers on regular basis to identify potential gaps and determine employee requirements for such positions.
• Conduct research to identify new sources for the recruitment of active and passive candidates.
• Prepare monthly reports on the workforce profile.

Recruitment and Selection:

• Explore best practices in the recruitment and placement of employees.
• Review applicants’ qualifications to determine if they meet job position requirements and prepare periodic update reports on recruitment exercises in progress.
• Act as a single point of contact for managers regarding recruitment subjects.
• Conduct job interviews to ensure candidates skills and qualification match the job requirements.
• Design training on recruitment and selection for line managers.
• Minimize cost incurred in the recruitment process by exploring and implementing more cost-effective or direct sourcing options.
• Define a social media communication strategy for different job profiles.
• Supervise the recruiting process and report on its performance.
• Develop a talent database and ensure it is robust and regularly updated.

Employee Engagement:

• Assist with the development and implementation of HR practices that encourage employee engagement and retention.
• Research on current HR trends and practices in employee engagement and distill key learnings for MainOne.
• Develop effective programs for all employee programs and manage all communication with employees, including the TERRIFIC newsletter, in compliance with all policies.
• while maintaining effective professional relationships with all employees, developing, and implementing various personnel programs.
• Participate in other HR initiatives as may be required.

Qualifications, Skills & Competencies
Qualifications:

• Bachelor's degree in a relevant discipline
• Previous experience in a recruitment position is necessary to take up this position.
• At least 7 years of relevant experience in recruitment and selection is required.
• Membership of a relevant professional body will be an added advantage.

Skills and Competencies:

• Impeccable Analytical & problem-solving skills.
• Excellent understanding of recruitment processes.
• Experience with sourcing platforms and competence-based interview methods.
• Good understanding of employer branding strategies.
• Strong team management and leadership skills.
• Excellent communication skills - written, oral and presentation.
• Interpersonal and teamworking skills.
• Prioritization and time management skills to manage multiple conflicting activities and accomplish the desired end results within stipulated timelines.
• Research skills.

Demands of the Job:

• Constant awareness of sensitivity and confidentiality involved in the function.
• High level of initiative and creativity in discharging assigned tasks.
• Ability and willingness to work long hours and meet tight deadlines when required.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Department: Corporate Services & Development
Job Type: Permanent
Minimum years of Experience: 2

Responsibilities

• The IT Service Desk Officer will provide high quality systems support for the various departments in MainOne and will be responsible for managing and resolving all IT related issues/queries and will also play an active role in IT implementation activities.

Other responsibilities shall include but not limited to the following:

• Set-up and install computer hardware and software including disk, tape, printers, modems, and related peripherals.
• Perform maintenance and repairs on computer hardware including backup, recovery and equipment cleaning.
• Train users on computer hardware/software and other electronic office equipment.
• First level selection and design of the hardware and, network and software necessary to operate and improve Main One’s information management system.
• Manage the company’s administrative network i.e. network accounts, email accounts website access account, remote access account.
• Monitor operational performance and troubleshoot system problems. Isolate the cause of system failures.
• Research, evaluate and purchase new hardware and software to meet the company’s requirements computers, and other electronic office equipment.
• Design, install, support and integrate centralized and distributed network hardware, operating systems and applications.
• Responsible for maintaining an inventory of internal licenses, overseeing updates and tracking compliance.
• Responsible for logging all IT problems and resolutions, and liaising with the external support company.
• Providing input into the IT strategy and annual IT budget.
• Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of information systems; research products and enhancements and their applicability to Main One’s needs.
• Inducting new employees on IT system
• Aside the primary helpdesk functions, you will interface with the Technical and Application units regarding testing and understanding of new applications before deployment to users
• Monitor and ensure client systems are updated with current Anti-Virus definition while also following up with systems without current definition. Weekly and monthly report will be generated.
• Monitor server event before they become incidents. Monitor unauthorized/unlicensed installation of application using spiceworks. Weekly and monthly report will be generated.

Qualifications, Skills & Competencies
Qualifications:

• ITIL qualification is an added advantage.
• At least 3 - 5 years work experience in related field
• B.Sc / HND in IT / Computer Engineering / Computer Science.

Skills & Competencies:

• Team work
• Customer Service
• Analytical Thinking
• Self management skills
• Technical Support Proficiency
• Professional and Good Work Ethics
• Proficiency in MS Office & Products
• Ability to communicate in French will be an added advantage (Both written and oral communication in French).

Demands of the Job:

• Ability to multi-task efficiently without compromising on quality
• Ability and willingness to work round the clock when required and meet tight deadlines.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Department: Technical
Job Type: Permanent
Minimum years of Experience: 10

Responsibilities

• Responsible for key strategic supplier selection and contract negotiations relating to the service network (including international, backhaul and last mile network services).
• Developing sourcing strategies.
• Source suppliers
• Often on an international basis, negotiate and manage contracts and build key relationships with both suppliers and the internal teams.
• Proactively drive enforcement of strategy, identification and realization of savings opportunities to create a competitive advantage for the business and mitigate supply risks.
• Ensure forecasts are shared and weekly/monthly capacity plans are created.
• Supplier governance initiatives and relationship management through regular reviews, visits and supplier audits. Perform supplier business, financial reviews on quarterly performance and strategic business direction. Analyze issues at supply market level and supply chain level.
• Undertake market research including potential suppliers and competitive offerings and pricing.
• Develop and maintain a robust and centralized system for call off services with key suppliers.
• Working on the tendering process for obtaining goods or services.
• Leads escalation resolutions as it relates to the managed vendors in terms of risk, pricing and performance up to senior executive levels.

Qualifications, Skills & Competencies
Qualification:

• Relevant experience with a BA or MS in a relevant discipline, with 10-12 years of direct external facing experience.
• MBA preferred or relevant experience
• Relevant experience typically includes externally facing vendor management, Supply Chain & outsourcing, process improvement, and program development
• Strong understanding of Towerco, Data Centre and Connectivity Products in the ISP/Telecom Sector
• Familiarity with operational process designs
• Experience leading a team.

Competency Required:

• Shows clear ability to apply critical thinking, strategy development, and vision towards the growth of the Vendor management Portfolio, while also overseeing the day-to-day execution in a high volume and fast paced environment.
• Can clearly articulate and implement a data driven strategy for the Vendor management function, utilizing multiple sources of data to drive proactive decision making, and/or support other critical decision points across multiple functional areas related to vendor performance
• Exhibits strong managerial skills and demonstrated success in managing direct reports in a global and virtual environment
• Exceptional stakeholder management skills and ability to connect with the C-Levels of Vendors
• Ability to work with multiple stakeholders and managing business expectations
• Good understanding of contracting and commercial terms and conditions
• Excellent oral and written communication skills
• Strategic Thinking
• Time & Self-management skills
• Relationship Management
• Team Development Skills
• People Development Skills
• Analytical Thinking & Problem-Solving Skills
• Proficiency in MS Office {Excel Expert level}.

Demands of the Job:

• The candidate will be responsible for sourcing of products and services including, Collocation services for network expansions, metro service and International circuits to expand MainOne network footprints.
• The candidate is expected to be aware of the Telecom landscape and technicalities of the products in addition to the commercial acumen to negotiate complex contracts with little or no supervision.
• The candidate should have the ability to design an optimal cost methodology and sourcing plans for the best competitive plans in the region.
• The candidate will be resident in Lagos and will be responsible for the commercial strategy for the company International and West Africa sourcing plans.
• Ability and willingness to work long hours and meet tight deadlines.
• Travel may be required.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos, Nigeria
Department: Commercial
Job Type: Permanent
Minimum years of Experience: 2

Responsibilities

• Manage sales agencies and ensure sales targets are met.
• Be the focal point on conversations with prospective estates.
• Ensure the swift onboarding and conversion of prospects within estates.
• Supervise the activities of activities to ensure they conform with the company’s code of conduct.
• Prospect new customers using multiple sales channels
• Maintaining and developing relationships with existing customers
• Visiting potential customers for new business
• Onboarding prospects on CRM platform.
• Providing customers with quotations
• Understand other MainOne products and pitch to prospects and customers when the need arises.
• Negotiating the terms of an agreement and closing sales.

Qualifications, Skills & Competencies

• B.Sc / HND in Accounting / Finance from a reputable institution.
• Previous experience working with a CRM software will be an advantage.
• Very good interpersonal skills required.
• Ability to work well under a fair amount of pressure.
• Excellent communication skills required.
• Requires analytical and problem solving skills.
• Requires the ability to multitask seamlessly.

Demands of the Job:

• The job will require a lot of multitasking, and dealing with pressure, as the selected candidate will be dealing with a huge number of customer accounts.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Abuja
Department: Technical
Job Type: Permanent

Responsibilities
The Transmission Engineer will be responsible for the Network operations and Planning & Implementation of the OSP & SDH components in the Main One Optical Transmission Network interfacing with the terrestrial and transoceanic fibre optic cable systems. Other responsibilities include:

• Troubleshooting and resolution of 1st and 2nd level network related problems.
• Respond to and resolve SDH & MW networks issues within the timeframe of severity level agreements
• Review and execute RPRs (re-provision requests) on Dragon Wave HC+, Huawei OSN series (especially OSN3500, OSN500 & OSN8800) and ECI box (BG-20 & BG-30) platforms with minimal supervision
• Support all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications.
• Deploy and document changes in accordance with problem and change management process
• Participate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to. Complete the project's objectives within timelines.
• Able to interpret, review and implement PDH and SDH networks designs from the core network planning team.
• Perform most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity
• Ensure that Main One’s global and metro fiber network documentation is always accurate and up to date.
• Perform Network Analyses using E-Analyzer, SDH Analyzer, OTDR and other signal testing tools/instrument to ensure error free network.
• Carry out site surveys, planning of new equipment, cabinets and towers installation
• Overall project planning, delivery and update of the milestone project plan
• Provide support as delegated on last mile connections, including microwave radio technology deployment
• Work directly with Vendor support to manage the Optical Transmission Network (OTN).
• Coordinate and manage equipment installation services, OTN component vendors and schedules
• Implementation of Network resilience and Protection systems (1+1 LMSP, SNCP, MSP etc.)
• Report on capacity, inventory and utilization of applicable transmission and carrier equipment configurations. Provide detailed engineering documentation to support and ensure the success of required projects.
• Planning of OSP build and new POP identification selection.
• OSP build supervisions on site where all fiber cable activities such as Laying of Fibers, Sub ducts laying & calibrations, Fibre Testing, fibre Termination/Splicing.
• Ensure quality assurance on all outside plant infrastructural build by contractors during implementation.
• Assess test plans and perform tests to ensure cable and build integrity.
• Implementation of new fiber projects for MOCC backhaul routes.
• Issue periodic progress/ status reports regularly based on the updates gathered from the construction teams.

Qualifications, Skills & Competencies

• First degree in Electrical/Electronics Engineering or Telecommunication Engineering
• Ability to review and execute provisioning requests from Transmission Planning documents
• Ability to troubleshoot, identify root causes and recommend solutions
• Ability to operate, troubleshoot and maintain networking/IP related technologies and protocols
• Ability to recognize and analyze data, basic causes of problems, and recommend solutions that meet the practical needs of the business
• Good oral and written communication skills
• Teamwork abilities
• Ability to work well under pressure

Demands of the Job:

• Ability to meet tight deadlines
• Ability to work under minimal supervision
• May be required to travel sometimes

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Department: Commercial
Job Type: Contract

Responsibilities

• Ensure the prompt and accurate invoicing in his/her assigned space.
• Will be responsible for responding to billing related requests in his/her assigned space.
• Will work closely with payables team to ensure prompt and accurate capture of revenue.
• Responsible for reconciliation of all invoices, and customer credits in assigned vertical.
• Will assist account managers with pro-forma invoices where required.
• Resolve financial disputes raised by the technical support and sales teams
• Will be a key point of contact for other departments on financial and accounting matters
• Will generate revenue reports in assigned vertical on a monthly basis.
• Will conduct revenue assurance, to mitigate against exposure to non-paying customers.

Qualifications, Skills & Competencies

• B.Sc / HND in Accounting / Finance from a reputable institution.
• Previous experience working with a CRM software will be an advantage.
• Very good interpersonal skills required.
• Ability to work well under a fair amount of pressure.
• Excellent communication skills required.
• Requires analytical and problem solving skills.
• Requires the ability to multitask seamlessly.
• Minimum years of Experience: 1

Demands of the Job:

• The job will require a lot of multitasking, and dealing with pressure, as the selected candidate will be dealing with a huge number of customer accounts.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Department: Technical
Job Type: Permanent

Responsibilities

• The Field Technical Support Intern will be responsible for installation, second line network troubleshooting, restoration, and fault management support on the elements and components of the Main One network and assist clients in solving complex technical issues.

Other Responsibilities include:

• Responsible for installation and configuration of customer premise equipment (CPE).
• Maintain and ensure full compliance with all Main One’s field support processes and procedures
• Ensure safe decommissioning of equipment and making them fit for reuse.
• Confer with customers in initial deployment troubleshooting, as well as in the initial debugging of new hardware and software.
• Report site (s) conditions to the network operating centre.
• Interpret survey reports (SRs) to effectively carry out onsite/installation activities.
• Prepare sketches or follow blueprints to determine the location of wiring and equipment and to ensure conformance to building and safety codes.
• Supervise vendors with onsite installations, to ensure that it conforms with MainOne quality standards.
• Responsible for structure cabling, PATs, and onsite installations supervision to ensure that standards and quality are maintained all times.
• Carry out survey, desktop/onsite and provide survey reports in clear terms with minimal supervision.
• Accurate auditing, recording, and management of company assets deployed at clients' site
• Follow up with all activities to ensure that no issue arises from our deliverables at the customer’s premises while maintaining excellent customer delivery at every point
• Troubleshoot onsite issues in a timely manner.
• Ensure all customer SLAs are met.

Qualifications, Skills & Competencies

• B.Sc. or HND in Engineering any other related discipline.
• Certifications in HSE will be an added advantage.
• Certifications in CCNA will be an added advantage
• A good understanding of Ethernet and wireless networks
• Minimum years of Experience: 1
• At least 2 years of previous experience working in Wireless and Wired technology (UBIQUITY, Ruckus etc)
• Must have a high level of computer literacy to be able to configure PC IP settings, use basic IP testing and be competent in the use of Microsoft Office products (Outlook, Excel, Word)
• Ability to interpret topography, network design maps, and AutoCAD Designs
• Good experience in power  management/ first level Power handling (DC and AC)
• Good stakeholder management (Vendor, Internal management)
• Knowledge of structured ethernet cabling standards and good cable management.

Demands of the Job:

• This role requires stamina and a lot of long hours
• Ability to multitask, prioritize faults and respond or escalate accordingly
• Ability to communicate with customers in a clear and concise manner.
• Must be able to work comfortably at heights with total regard for safety and good work ethics.
• Might be required to work late hours and during weekends.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: MDXi, Lagos
Department: Technical
Job Type: Permanent
Minimum years of Experience: 2

Responsibilities

• The GNOC Service Desk Engineer will be responsible for the first line contact and response to customers (internal and external) on all technical issues and queries reported, using the trouble ticketing systems in logging all reported service and non-service affecting queries. This function would provide 24 x 7 Service Desk services.

Other responsibilities include:

• First point of contact for customers.
• Accountable for receiving all network support related telephone calls and interface with internal/external customers on operational issues and related network events and email acknowledgements within specified OLAs.
• Responsible for liaising with the NOC Engineers to ensure proper reporting of all faults/alarms.
• Responsible for incident management, proper fault reporting, escalation, customer engagement and management.
• Processing of Access and Material Movement Requests (Internal/External).
• Collaborate with required teams for efficient and prompt handling of all network changes whilst ensuring proper communication and notice to customers.
• Responsible for ensuring required reports are prepared and documented accordingly.
• Ensure all Service requests are fulfilled.
• Undertake any adhoc activity assigned by the Service Desk Manager.

Qualifications, Skills & Competencies
Qualifications:

• BSc. in Information Technology / Computer Science / Electrical & Electronics Engineering.
• ITIL/CCNA/CCNP certification will be an added advantage
• 1-2 years’ work experience in a Telecommunication or ISP environment with knowledge on customer management.

Competencies:

• Good understanding and use of trouble ticketing applications, data reporting tools, ability to interpret trouble ticketing data and effectively present analysis with zero tolerance error.
• Knowledge of incident, problem and change management framework (ITIL) and ISO 9001 management systems.
• Good written and verbal communication skills.
• Capable of multi-tasking, time management and prioritisation of workload
• Ability to assess and prioritise faults and respond or escalate accordingly.
• Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge.
• Actively encourage strong working relationships with other teams.

Demands of the Job:

• Ability and willingness to work round the clock when required, and meet tight deadlines.
• Ability to work shift rounds
• Ability to multitask effectively and adapt to a fast-paced working environment.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Saka, Lagos
Department: Commercial
Job Type: Permanent
Minimum years of Experience: 1

Responsibilities

• The Product Officer (Connectivity & Managed Services) is responsible for providing technical and commercial support for the Managed services product line.
• He/She will report to the Product Manager for the Managed Services product and will provide the administrative and analytical support required to achieve the goals of the 4Ps. (Product, Price, Promotion and Place).

Other responsibilities include:

• Collaborate on the development of new connectivity products and managed services products.
• Collaborate on the management of existing connectivity and managed services products.
• Conduct market and product research of new connectivity and managed services products (PESTEL & Horizon Scanning).
• Collaborate on the development of product/program dashboards to track fiber deployment builds, budget, and spend.
• Follow up with internal partners (i.e., finance, accounting) to ensure that billing and invoicing processes are structured according to contractual obligations.
• Assist Legal with creating or amending contracts by providing the project specific requirements while keeping the appropriate partners apprised.
• Data gathering on products (existing & new) to conduct analysis, produce charts / graphs and support partner / internal engagements to drive data-driven decisions.

Qualifications, Skills & Competencies
Qualifications:

• Bachelor's Degree with a minimum of 1-3 years experience working in product marketing role.

Skills & Competencies:

• Outstanding communication and organizational skills with the ability to interact with technical and non-technical groups across different levels.
• Strong written process documentation skills -- able to succinctly summarize significant volume of information and identify key themes, risks, etc.
• Demonstrated program/project management & analytical skills in a fast-paced, cross-functional, global team environment.
• Ability to learn quickly, absorb new concepts, and connect the dots across multiple disciplines.
• Ability to discern priorities and drive progress amid ambiguity.
• Stakeholder management experience across the company’s technical, legal, finance, and/or sales team.
• Ability to analyze data and come up with recommendations
• Ability to innovate
• Ability to think in concepts
• Ability to think outside
• Creative thinking
• Initiative
• Imagination
• Great work ethics and proactiveness.

Demands of the Job
Contacts: The Product Officer (Manager Services) will be required to work closely with:

• Other Product Specialists
• Marketing Communications
• Technical Solutions
• Product line technical teams
• Customer Service Management and
• Sales.

Demands of the Job:

• Problem solving skills
• Ability to work under pressure.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Fabac, Lagos
Department: Technical
Number to Hire: 2
Job Type: Permanent

Responsibilities

• Work with the Cloud Implementation, Cloud operations and Cloud Solutions teams to deliver customer projects.
• Respond to implementation requests with Work breakdown schedules (WBS) or implementation plan.
• Implement on-Premise (Microsoft Private cloud with Windows Azure pack and Azure Stack), cloud (AWS, Azure) and hybrid solutions.
• Implement BCDR solutions.
• Implement Windows server solutions.
• Prepare Documentations and reports for implemented projects.
• Provide support to the Operations team on escalations.
• Comply with support processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.
• Identify, recommend and implement potential improvements to service efficiency.
• Ensure quality, up-to-date documentation exists for all service arrangements.

Qualifications, Skills & Competencies

• Bachelor's Degree in Computer Sciences, Information Management or related engineering field is preferred
• Experience with Microsoft public, hybrid and private cloud
• Technical Expertise in cloud service delivery models including infrastructure as a service, platform as a service and software-as-a-service; automation; hypervisors; containers; virtual compute, storage, and networks; virtual infrastructure management; self-provisioning; and scaling.
• Experience working with Windows/Linux operating systems
• Strong Cloud experience skills (AWS or Azure)
• Powershell scripting experience will be an added advantage
• Networking experience will be an added advantage.
• Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.
• Excellent customer engagement skills
• Excellent oral and written communication skills
• Ability to follow through project phases or life cycle, following Project implementation guidelines to achieve effectiveness in project delivery
• Good understanding of networking in a cloud-based environment
• Problem solving skills
• Ability to work under pressure
• Ability to take ownership
• Prioritizing skills

Demands of the Job

• Problem solving skills
• Ability to take ownership
• Prioritizing skills
• Troubleshooting skills
• Ability to work under pressure
• Troubleshooting skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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