🇳🇬 Job Vacancies @ Paga Nigeria – 4 Positions

Paga is a licensed financial services company and a leading payments company in Nigeria with a massive transformative purpose - to make it simple for one billion people to access and use money. It was founded on the simple belief that the ubiquity of mobile phones can be leveraged in building an ecosystem that enables people to digitally send and receive money and creating simple financial access for everyone.

We are recruiting to fill the following positions below:

1.) Analyst, Card Operations
2.) Senior Software Engineer
3.) Account Payable Officer
4.) Sales Executive (Doroki)

Location: Yaba, Lagos
Department: Business Operations
Sector: Card Operations
Reports To: Lead, Card Operations
Career Level: Grade 5

About the Role

• The Card Operations Senior Analyst would be responsible for performing operational duties on card operations.
• He/she is responsible for responding to customer enquiries and complaints directly related to card operations.
• He/she would be involved in the delivery process involved for physical cards.
• He/she is also responsible for monitoring slack, and all other related operations that aim card operations. perform second level investigation on issues reported during operations.

Primary Responsibilities

• Provide daily information to team management on card
• Manage and report on stock levels as regards to card operations.
• Report and escalate all card related issues to the 2nd level
• Manage and ensure prompt and efficient resolution of issues logged by customers on card related issues.
• Liaise with relevant departments/units to ensure timely and efficient resolution of escalated complaints/issues.
• Manage the physical card delivery queues to enable the team deliver cards to customers within SLA.
• Carry out periodic test to ensure all processes are working
• Maintain an accurate and up-to-date log of all merchants/business
• Daily monitoring of card services and keeping log of uptime and
• Reporting down time and updating resolution on the Paga status
• Log all service request fulfillment and incident management in the CRM Perform any other duties as assigned by the Lead, Card

Knowledge and Skill Requirements

• You have a Bachelor's Degree or equivalent
• You have 2 to 5 years’ relevant experience working in customer service or have worked in closely related
• You have a good knowledge of card transaction
• You have a good knowledge of using support work tools (Admin portal)
• You have a good knowledge of Paga cards and other related products
• You have completed the mandatory NYSC.

Key Competencies:
This role is a good fit for you if:

• You are customer-obsessed, take the initiative, and exceed
• You are a proactive, collaborative team-player.
• You can adapt quickly as situations
• You are proficient in both written and oral
• You communicate tactfully and effectively both verbally and in writing
• You have the ability to prioritize and take ownership
• You are Proficient in Ms Office - Excel, Word, and PowerPoint
• You maintain effective work relationships with cross functional teams.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices.

Location: Yaba, Lagos
Department: Product Development
Sector: FinTech
Reports To: Software Team Lead / Software Architect

Job Summary

• As a Senior Software Engineer at Paga, you will take on ownership for the implementation and technical effectiveness of broad functional and/or technical areas of the platform.
• You will be expected to contribute meaningfully to the design and improvement of the solutions you work on.
• You will be expected to contribute to the development of the improvement of the software development practice as a whole through peer leadership, code review, technical training, process improvement and technical thought leadership.

Knowledge and Skill Requirements

• A Degree in a related discipline
• 6+ years of continuous experience working on enterprise software application development OR an advanced degree in a related discipline and at least 4+ years of continuous experience working on enterprise software application development
• Solid experience working with team development tools and organization structures.
• Ability to multitask very well
• Comfort and experience providing technical leadership in a software development team.

Technical Expectations:

• Code Sophistication - Understands a wide range complex code constructs, design patterns and frameworks proficiently and is able to navigate and apply them in their work. Is able to adapt third party frameworks to work better within their own domain of work. Is able to conceive of and implement custom frameworks that improve product development for themselves and others.
• Code Performance and Optimization - Is a "performance-maven", consistently applying performance-optimization considerations in work products. Actively contributes to the improvement of product design from a technical perspective including usability, security, memory management, manageability, reliability and performance.
• Abstraction Knowledge - Has mastery of most abstract software engineering concepts, applies them broadly across their work and improves the work of junior peers by applying these concepts in feedback.
• Technical Independence - Has end-to-end product development ownership for broad products/features/framework or product areas. Engages and provides constructive input into platform-wide technical and architectural discussions.
• Code Testing (Manual, Auto, Unit) - Contributes to the overall improvement of code testability and code testing tools and processes.
• Code Review Quality - Consistently performs in-depth code review within areas of responsibility, with feedback that goes beyond typical error-checking to include overall structure, performance, reliability and maintainability of the platform & code base.
• IDE/Tool Usage & Routine Automation - Implements automation to improve the development practice individually and across the team. Implements useful tools to improve development practices.
• Process Adherence & Development - Helps oversee process adherence across the team and contributes meaningfully to process improvement.
• Aesthetic Design - Contributes to improvement of overall product design through insightful feedback and implementation. Oversees aesthetic standards of more junior peers.

Non-Technical Values & Traits:

• Scope - Owns end-to-end responsibility of medium-sized or relatively complex projects including engagement with project stakeholders. Requires little-to-no supervision of day-to-day work and consults senior architects when appropriate. Manages other more junior engineers contributing to their area of work.
• Initiative - Independently identifies technical problems and proposes solutions across the platform, particularly in their areas of mastery. Seeks out ways to improve the system and product development practice and proposes them to the team leadership. Seeks out opportunities to improve the work-products of their peers. Own the technical testing and performance planning side of their projects
• Follow Through/Scrappiness/Grit/Availability - Drives high-quality completion of their products fairly independently with little-to-no supervision. Influences stakeholders in their areas effectively to bring solutions to life. Is highly available in urgent moments to solve technical problems.
• Mastery/Depth of Understanding - Is the go-to expert in some significant area(s) of the code base. Has basic understanding of all key system frameworks and components and deep understanding of some. Has strong business-knowledge in one or more business functional areas. Thoroughly understand company processes and methodology well and promote understanding with others. Has sufficient knowledge of broad areas of the platform to provide intelligent technical input to the business
• Business Impact Awareness, Pragmatism - Understands the tradeoffs between technical, analytical and product goals, and strive to create solutions that satisfy all of these goals
• Vision & Strategic Perspective - Engages in the strategic decision-making process and provides useful input to strategy. Consistently provides strategic context and understanding to junior team members
• Collaboration – Courteous, tactful and diplomatic. Responds positively to request for help from internal and external partners. Does his/her share of tasks. Takes on additional work, when asked, to help a colleague out. Keeps people informed of progress on key tasks.
• Ownership & Results Orientation – Demonstrates self-motivation and initiative taking in personal and professional level. Takes decisive and accurate action to deliver value. Accepts responsibility for outcomes even when elements are not within his/her control, providing a balanced and objective explanation. Supports and encourages others to adopt a constructive attitude to the successful completion of work responsibilities. Share own successes and praise others for motivation. Motivates colleagues through their own enthusiasm and willingness to learn.
• Integrity – IS honest without fail. Treats everyone with respect. Expresses an interest in the way people behave, recognizing the importance of attitudes and motives. Acknowledges the good work of others. Pays close attention to the needs of others.
• Policy Adherence - Keeps up to date with rules and regulations. Applies policies, processes and procedures to daily working. Identifies and proposes solutions for improvements to ways of working.
• Communication – Expresses ideas or facts clearly. Good written and verbal communication skills. Promotes two-way communication with others through correct interpretation of messages and appropriate responses. Communicates in a non-threatening way. Shows empathy.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices.

Location: Yaba, Lagos
Department: Finance
Sector: Financial Services
Reports To: Assistant Accountant
Career Level:  Grade 3 & 4

About the Role

• Account payable officer is responsible for the processing of payment documents in a timely, accurate and cost-effective manner.

Primary Responsibilities

• Regular communication with internal and external clients via phone and email correspondence
• Processing payment document in accordance with internal procedures and policy as well as in compliance with legal requirements i.e. Tax laws
• Responsible for posting of payment vouchers on SAP
• Prepares payment batches, cheques, wire transfer instructions and other payment instruction types
• Raises and prepares inventory purchase requisition and follow through that inventory account with merchants get credited. Ensures that inventory reorder level is maintained, and inventory does not run out
• Reconcile various accounts including bank accounts by identifying errors in posting and omissions by applying appropriate accounting standards
• Assist with monthly status reports and monthly closings
• Files and maintains payment and accounting documents
• Performs other duties as required to support the department

Knowledge and Skill Requirements

• Bachelor's Degree with a minimum of a 2.1 (Preferably in Finance / Accounting)
• Minimum of 1 year work experience in account payable or general accounting
• Ability to use MS Excel, Word, Power Point
• Knowledge of SAP or a similar system is an advantage
• Ability to meet deadline, multi-task and follow-up on pending issues
• Must be open to change and willing to learn new skills
• An accounting professional certification in either ACCA, ICAN or equivalents
• Must have completed the mandatory NYSC.

Key Competencies:

• Initiative
• Self- driven and hardworking
• Organisational skills
• Written and verbal communications skills
• Detail oriented
• Good team player
• Flexibility.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices.

Location: Yaba, Lagos
Career Level:  Grade 5
Sector: Financial Institution
Employment Type: Full-Time
Department: Sales & Distribution
Reports To: Key Account Officer, Doroki

About the Platform

• Doroki is a platform that makes paying, getting paid, shopping, and selling easier. Doroki is focused on digitizing SMEs across Africa. With Doroki, sellers can digitize critical aspects of their business - payment collection, sales management, reconciliation, inventory management, and access loans.

About the Role

• The Sales Executive will be responsible for bringing onboard sellers, merchants, and businesses on Doroki and driving activities to deliver on set targets.
• The main goal is to acquire new Merchants/Sellers/Businesses and manage relationships with existing ones to maximize revenue growth for the business.

Primary Responsibilites

• Responsible for establishing, managing the existing Doroki merchants and acquiring new business in an assigned zone.
• Meeting with merchants virtually or during sales visits to demonstrate and present Doroki product offering.
• Responsible for merchants’ sale target in your assigned zone which covers merchants’ recruitment, POS distribution, app download, active merchants, volume, value, and revenue.
• Develop and monitor business operations and revenue contribution of merchants while maintaining accurate records of performance.
• Proactively acquire new merchants and deepen existing relationships, by building a healthy pipeline of prospects using approved sales CRM tools.
• Advise merchants on various aspects of recommended and available products and services.
• Manage merchants’ expectations, adhere to company policies, procedures & controls, and ensure compliance with rules & regulations.
• Understand, utilize, and support the service architecture created for the support of Doroki merchants
• Give timely updates or gather market intelligence on Doroki service efficiency and effectiveness and channel issues and concerns to the appropriate unit
• Pilot new services initiatives for Doroki merchants and provide feedback for enhancements
• Work with support teams to ensure that merchants get adequate support and proper communication to drive satisfaction and usage
• Identifies Service enhancements/service improvements, document them and discuss them with the line manager
• Analyse & monitor merchant collections and channel trends to be able to make recommendations on business and service enhancements
• Conduct periodic surveys on merchants for service improvement
• Use trends to engage proactively, and support merchant business by introducing new ways to optimize channels.
• Generates and reports daily/ weekly merchant Performance to the line manager
• Work with the marketing team and line manager, to ensure proper branding support is delivered to merchants on the time

Knowledge and Skill Requirements

• Bachelor's Degree from an accredited university or college
• Must have 2 - 3 years experience in FMCG sales
• Must be proficient with Microsoft Excel and other Microsoft Office applications
• Proficient in the use of sales CRM tools.
• Must be able to understand and report issues appropriately
• Strong analytical and problem-solving skills
• Provide outstanding customer service

Key Competencies:

• Strong leadership skills
• Strong interpersonal/communication skills
• Takes initiative and ownership
• Must be self-driven and excited about winning
• Detail oriented
• Flexible: willingness to test ideas quickly and take learnings
• Good interpersonal skills

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: We are an equal opportunity employer and value diversity inclusion. In our employment practices, we do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation.