Job Vacancies @ United Bank for Africa Plc (UBA) – 14 Positions (Nigeria)

Location: Nigeria
Job Type: Permanent

Job Description

• We are looking for a candidate who has excellent listening, oral & communication skills and an accounting background, who would participate in the bank’s drive to attract more investments from identified target groups. One who also has a good understanding of financial markets.

Job Objective(s)

• To provide timely and periodic MIS Reports on key performance indices for business segments across the Group and insights for MPR sessions for Executive Management.
• To support the development of suitable targets for the achievement of the bank’s corporate financial and non-financial goals and objectives.
• Provide KPI data and technical support for annual appraisals. Analysis or insights to support decision-making by Executive Management.

Responsibilities

• Develop analytics models and insights to understand patterns and behaviour of customers, segments, channels and products in order to drive efficiency and revenue.
• Automate reports and processes within Group Strategy & Performance Management to make for efficiency and improved customer experience.
• Execute MIS data cleansing and governance activities.
• Customer, segment, channels and product profitability reporting.
• Manage and maintain common performance language and definitions that are universal across the Group.
• Next-generation on business reporting and digital dashboards:
  • My Customer Performance Dashboards.
  • My Business Performance Dashboards.
  • SBU portfolio sizing and analytics vis-à-vis PCM & RM manning requirements & configurations.
• Supervise, lead, and motivate team members to enable them to deliver on their KPIs and Key Success Factor (KSF).

Qualifications

• A Bachelor’s Degree in any related field
• Masters’ Degree in a relevant field or relevant professional certification (CFA, ACCA, ACA, ACIB etc.) will be an added advantage
• 4-8 years of experience in finance and performance management in the banking industry

Knowledge & Skills Required:

• Business and Financial analysis
• Performance Management
• Excellent interpretation of the bank’s aspirations into measurable details
• Good Understanding of the Nigerian Banking Industry.
• Knowledge of CBN policies and the business environment
• Excellent oral and communications skill
• Advanced interpersonal and conflict management skills.
• Excellent listening skill
• Leadership and motivation

What We Expect From You:

• High degree of professional ethics, integrity and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
• High sense of confidentiality and discreteness.

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What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

Application Closing Date
17th June, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Nigeria
Job Type: Permanent

Job Description

• We are looking to hire candidates who have knowledge of banking operations and excellent marketing and selling skills with a minimum of 5 years’ Relationship Manager experience in all our branches across in Nigeria.

Job Objective(s)

• To establish and maintain positive customer relationships towards the growth revenue for the bank.

Responsibilities

• Approach customers with the aim of winning new business,
• Meet with existing customers to strengthen business relationships with a view to increase financial growth of the bank.
• Aggressively market the bank’s products to ensure favorable market response and optimum build-up of revenue.
• Follow up customers with dormant accounts, convince to resume dealings with the bank.
• Implement marketing strategies / programs laid out by the bank to boost profit.
• Listen to customer requirements and present appropriately to make a sale.
• Achieve set deposit targets / contributions by acquiring business / investment deals from private, public, individuals and corporates.
• Prepare documentation on the creation of risk assets to increase business office profitability.
• Sell / cross-sell and upsell the banks products.
• Market the brand.
• Perform other related duties as assigned by the business manager.

Qualifications

• Bachelor's Degree in any related field.
• 5 - 7 years of relationship manager experience from a commercial bank.

Skills Required:

• Ability to evaluate needs of customers, and determine what products or services would best serve those needs.
• Excellent communication skills – oral and written.
• Must be strong, tenacious and persuasive.
• Strong selling / marketing skills.
• Must be self-driven, and have a passion for marketing.
• Good relationship management skills.
• Confident and possess excellent networking skills.

Knowledge Required:

• Good knowledge of the products and services of the bank.
• Basic knowledge of finance, accounting and economics.
• Business development and acquisition.
• Banking operations, policies, and procedures.
• Excellent knowledge of selling / marketing.
• Knowledge of current business trends and CBN regulatory laws.

What we expect from you:

• High degree of professional ethics, integrity and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship.
• High sense of confidentiality and discreteness.

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What you should expect from us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

Application Closing Date
24th June, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Nigeria
Job Type: Permanent

Job Objective(s)

• To establish and maintain positive customer relationships towards the growth revenue of the bank, plan and deliver an effective marketing strategy and monitor the progress of new and existing products; as well as provide operational management support on a day-to-day basis.

Responsibilities

• Prepare annual marketing plans and strategies for liability generation to enable Profit Centre Manager/Relationship Officers to achieve targeted growth objectives.
• Develop and obtain approval for annual marketing plans and strategies for designated product ranges to enable achievement of targeted growth and profit objectives.
• Monitor and control business office income and expenditure to ensure profitability.
• Recommend the creation of risk assets to increase business office profitability.
• Visit business customers and attending meetings.
• Contribute to the effective launching of new products to ensure favorable market response and optimum build-up of revenue.
• Facilitate establish and maintain effective relationships with new and existing customers.
• Evaluate market research and competitor analyses to formulate marketing plans and strategies.
• Assume overall accountability for branch expenditure on products and services such as the administration of consumer lending, current account transactions, overdrafts, credit cards and personal loans
• Monitor and assign targets to Profit Centre Managers/Relationship Officers to ensure effective focus on target achievement.
• Maintain and acquire customer relationships to improve deposit liability growth and mix.
• Provide strategic direction and operational support to employees.
• Define and implement the delivery of marketing strategies and targets.
• Coach and motivate employees to effectively execute their day-to-day tasks to meet corporate targets and delivery objectives.
• Effectively communicate to employees the corporate policies, objectives and targets of the bank

Qualifications

• First Degree in any Social Sciences related discipline.
• Master’s degree or professional certification is an added advantage.
• Minimum of 10 years relevant experience.

Candidate's Profile:

• We are looking to hire Branch Managers with a minimum of 10 years’ Relationship Manager experience in all our branches across in Nigeria.

Skills Required:

• Ability to evaluate needs of customers, and determine what products or service would best serve those needs.
• IT and Computer appreciation.
• Communications skills (written and oral).
• Selling and marketing skills.
• Knowledge of business environment.
• Attention to details.
• Supervisory skills.
• Knowledge of banking operations, policies and procedures.
• Knowledge of bank products and services.
• Business development and acquisition.
• Relationship management.

What We Expect From You:

• High degree of professional ethics, integrity and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship.
• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

Application Closing Date
24th June, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Head Office, Nigeria
Job Type: Permanent

Job Description

• Our ideal candidate is responsible for ensuring that the Banks’ brand manifestation and touchpoints resonate with current or potential customers.
• Monitor marketing trends as well as keep an eye on competitive companies in the marketplace so they can stay ahead of competition.

Job Objective(s)

• To manage & promote the UBA Brand.

Responsibilities

• Alignment of all UBA branded assets with the Brand guidelines.
• Receives and conceptualizes design briefs.
• Analyze the bank’s brand positioning and consumer insights.
• Help shape and communicate the brand vision and mission.
• Conduct research to identify market trends and target customers’ preferences.
• Conduct market and competitive analyses.
• Review packaging and positioning of products and suggest improvements.
• Report to the Team Lead Brand Management on the results of advertising campaigns.
• Coordinate with the Product Marketing Unit to ensure consistency with the product line strategy.

Qualifications

• Bachelor's Degree in Marketing communication, Design Management or related field.
• Must have 3-4 years of related experience.

Knowledge & Skills Required:

• Have basic knowledge of supporting the various operating system in use in the bank.
• Be conversant with all digital media platforms.
• Collaboration and relationship management.
• Strong communication skills.
• Design skills.
• Analytical thinking and creative storytelling.
• Tech and social media savvy.
• Data-driven approach in conducting market analysis (and the know-how to use and interpret spreadsheets and charts).

What we expect from you:

• High degree of professional ethics, integrity and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
• High sense of confidentiality and discreteness.

What you should expect from us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

Application Closing Date
8th June, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Head Office, Nigeria
Employment Type: Permanent

Job Objective(s)

• To manage & promote the UBA Foundation.

Responsibilities

• Implement the execution of key UBA Foundation initiatives (Read Africa, National Essay Competition etc.) including all required logistics and PR.
• Work with individuals and organizations to ensure that all projects are executed within the approved budget and specified time.
• Oversee communications and design for the Foundation’s programs e.g. invitations, announcements, newspaper publications etc.
• Liaising with government agencies and individuals on behalf of the Foundation.
• Manage digital media platforms of the UBA Foundation
• Create new initiatives that are in line with the Foundations mission.
• Manage all CSR related information for the website and all other publications

Qualifications

• Bachelor's Degree in a related field.
• CSR or related certification is an added advantage.
• 3-4 years of related experience.

Candidate's Profile:

• Our ideal candidate must have knowledge of CSR or sustainability role.
• Must have knowledge of impact evaluation & intelligent accountability.
• Must be smart, enterprising, have a positive attitude and be a team player.

Knowledge & Skills Required:

• Have basic knowledge of supporting the various operating system in use in the bank
• Be conversant with all digital media platforms.
• Good understanding of endpoint security.
• Ability to develop and promote team spirit.

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What We Expect From You:

• High degree of professional ethics, integrity and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

Application Closing Date
3rd June, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Head Office, Nigeria
Employment Type: Permanent

Job Objective(s)

• To increase our market share and ensure the dominance of the insurance-related companies sector through effective & aggressive marketing of the existing and prospective insurance companies in order to contribute meaningfully to the overall objective of the bank i.e. profit-making and market dominance.

Responsibilities

• Support staff for insurance companies, brokers, loss adjusters and reinsurance corporations.
• Support management of key relationships of the total portfolio.
• Marketing of the bank’s liability products and services target market.
• Support the direct debit programme/ software management and implementation.
• Monitor investment portfolio for profitability.
• Efficiency and optimal management of all relationships.
• Deposit mobilisation in bankers’ acceptance & fixed term.
• Support risk asset creation & management.
• Reconciliation of customer accounts.
• Ensure timely submission of all reports weekly, bi-weekly and monthly.
• Market intelligence report for strategic marketing of target customers.
• Perform other related duties as assigned by the Business Head.

Qualifications

• Bachelor's Degree in Social Science / Physical Science and Management Science.
• 3-5 years of related experience.

Candidate's Profile:

• Our ideal candidate must have knowledge of marketing financial products/services. Must have good analytical skills, pay attention to details, have good communication skills (Written & Oral), banking operations knowledge, and Marketing & selling skills.

Knowledge & Skills Required:

• Average to good knowledge of credit analysis
• Marketing of financial products/services
• Banking operations knowledge
• Computer knowledge
• Negotiating & persuading skills
• Customer relationship management
• Marketing & selling skills
• Result oriented
• Good analytical skills
• Interpersonal skills
• Good understanding of the Nigerian Banking Industry.
• Knowledge of CBN’s policies and the business environment.
• Good communication skills (Oral & Written).

What We Expect From You:

• High degree of professional ethics, integrity and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

Application Closing Date
2nd June, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Permanent

Responsibilities

• Manage treasury relationship with Group Finance.
• Preparation of monthly liquidity projections and analysis for subsidiaries.
• Monitor the intragroup funding and capital requests, including pricing and tax concerns.
• Provide leadership in the execution, management and reporting of short and long-term strategic financial objectives for the Bank’s African Subsidiaries.
• Direct and oversee all aspects of the Finance & Accounting functions in the subsidiaries.
• Provide recommendations to strategically enhance financial performance and business opportunities in the subsidiaries.
• Evaluate and advise Executive Management on the impact of long-range planning, the introduction of new strategies and regulatory actions in the Subsidiaries.
• Ensure that the people, technology, policies and process in all the Financial Control Functions in African Subsidiaries are in line with the approved Group Finance Governance Policy.
• Manage the processes of financial forecasting, budget consolidation and reporting in the subsidiaries.
• Manage the Financial and Regulatory Audit for African Subsidiaries.
• Proactively lead the development and implementation of comprehensive and sustainable cost optimization initiatives for the African Subsidiaries.
• Ensure that all subsidiaries develop a robust MIS reporting framework to drive business performance.
• Standardize business performance reporting across all subsidiaries.
• Develop subsidiary capacity to provide insights to drive the business.
• Engender the credibility of Subsidiary Finance Teams by ensuring timely and accurate analysis of budgets, financial trends and forecasts for the Executive management.

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Qualifications

• Bachelor’s Degree in any field
• Masters’ Degree or a professional qualification will be an advantage
• 4-8 years experience in finance and cost management in the banking industry.

Candidate's Profile:

• Our ideal candidate must have good knowledge of Business and Financial Analysis, Performance Management, and a good understanding of the Nigerian Banking Industry.

Knowledge & Skills Required:

• Business and financial analysis
• Performance management
• Excellent interpretation of the bank’s aspirations into measurable details.
• Good understanding of the Nigerian Banking Industry.
• Knowledge of CBN’s policies and the business environment
• Excellent oral and communications skill
• Advanced interpersonal and conflict management skills
• Excellent listening skill

What We Expect From You:

• High degree of professional ethics, integrity and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

Application Closing Date
17th June, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Head Office, Lagos
Employment Type: Permanent

Job Objective(s)

• Provision of timely and periodic Cost MIS Reports for business segments across the Group. To achieve a relatively low cost to Income ratio for the bank.
• To also support and enhance the efficiency of operations. Feedback reporting on costs to Management, Directorate Heads, Divisional Heads, etc.

Responsibilities

• Develop cost budget guidelines, timelines and templates.
• Work with the directorate heads to cascade approved global budget OPEX and CAPEX budgets.
• Review of extra-budgetary expenditures requests.
• Deployment and execution of strategic cost containment initiatives group-wide.
• Monitoring and reporting on expense/cost lines group-wide.
• Efficient and timely allocation of Head Office costs, through ABC allocation methodology plus a periodic review of allocation parameters in line with changes in key cost drivers of the business before the release of the draft MPR.
• Providing business and MIS support to stakeholders towards the achievement of financial targets set for each SBU.
• Provision of technical support to the GCOC, as well as the preparation of the quarterly reports for EMC and Board Considerations/ Approval.
• Providing automated detailed cost reports by expense type to ALL business and support groups in line with the KPI sets for MPR delivery.
• Management of the cost code system for monitoring and situating expense responsibility.
• Generation/implementation of strategic cost-saving initiatives.

Qualifications

• Bachelor's Degree in any related field.
• Masters’ Degree in a relevant field or relevant professional certification (CFA, ACCA, ACA, ACIB etc.) will be an added advantage.
• 5 - 8 years of experience in finance and cost management in the banking industry.

Candidate's Profile:

• Our ideal candidate must have advanced interpersonal and conflict management skills, in the financial service industry. Must have excellent oral and communications skill, excellent listening skills, leadership and motivation, good price negotiation skills and a strong analytical Skills

Knowledge & Skills Required:

• Excellent oral and communications skill
• Advanced interpersonal and conflict management skills.
• Excellent listening skill
• Leadership and motivation
• Price negotiation skills
• Strong analytical Skills
• Cost management
• MS tools
• Best Industry Practice

What We Expect From You:

• High degree of professional ethics, integrity and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
• High sense of confidentiality and discreteness.

What You Should Expect From Us

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

Application Closing Date
17th June, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Permanent

Job Objective(S)

• Conduct thorough review and analysis of all transactions that are flagged on the card fraud management platforms to ascertain their integrity and authenticity.
• It also involves timely and proactive assessment of the effectiveness of the set rules and continuous dimensioning of the various fraud scenarios across all card schemes and performing root cause analysis.

Responsibilities

• Ensure that team members conduct continuous review of all flagged transactions on card fraud management tools.
• Ensure that customers are contacted on a timely manner to confirm the authenticity of flagged transactions
• Follow-up on escalation of suspicious transactions but unreachable customers to account holding branches.
• Confirm that compromised cards are promptly blocked.
• Ensure immediate logging of fraud cases for investigation to fraud & investigation on customer complaint management (CCM)
• Periodic review of rules to cater for the dynamism of fraud patterns
• Daily reporting of all cases treated in the approved format
• Periodic gap analysis and correlation of all card fraud incidences
• Proper documentation of events and issues
• Periodic reporting of team activities and achievement to the management (board risk, IT steering committee and department)
• Follow-up with the supporting vendors to ensure optimum availability and integrity of the various card fraud monitoring tools
• Follow-up on reported security incident to resolution

Qualifications

• Minimum of First Degree or its equivalent.
• CISA or related certifications is an added advantage.
• 3 - 5 years minimum related experience.

Candidate's Profile:

• We are looking for a candidate with in-depth knowledge in IT Governance Practice, IT security fundamentals and practice to monitor and flag fraudulent card transactions.
• Our ideal candidate must have a minimum of 3 years of related experience.

Knowledge & Skills Required:

• Ability to develop IT security policies
• Ability to conduct event correlation and gap analysis
• Ability to use IT audit tools
• General analytical skills
• In-dept knowledge of IT controls and e-business security principle and practice
• Good customer relationship
• Leadership skills
• Intuitive and lateral thought
• Close attention to detail
• Communication skills
• Interpersonal skill
• MS Office- Word, Excel, & PowerPoint

What We Expect From You:

• High degree of professional ethics, integrity and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship.
• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

Application Closing Date
21st June, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Permanent

Job Objective(s)

• To provide centralized creation, amendment, deactivation etc. of users on all banking support applications in the Bank.
• To provide control counseling, advisory and decision support service including risk based performance management on user activities in the Bank.
• To create and improve homogenous control culture in user administration functions that aligns with the Bank’s Control and business objectives.
• Strong relationship building

Responsibilities

• Ensure that system access provisioning are in line with policy/procedure/regulatory compliance
• Ensure strict compliance with the bank’s logical access controls, security management policies and information security policies in the day to day activities of all Users in the bank.
• Ensure that all user functions are properly executed in line with service level agreements and the bank’s information security policies.
• Strict compliance with user maintenance service benchmarks with business units
• Ensure that Users of all critical and vital applications in the bank are centrally maintained, controlled and valid.
• Ensure prompt resolution of all open issues in the audit report, management letter, regulatory examiners report and other statutory examiners report involving user administration in the bank.
• Ensure prompt and qualitative rendition of relevant control reports to the Team Lead, User Access Management. Department including the monthly control situation report, adhoc unusual incidence report etc.
• Ensure that all system access is duly authorized by the bank’s approved authorizer
• Ensure all exited staff are delete/disabled in a timely manner
• Any other duties assigned by supervisor

Qualifications

• Bachelor's Degree in any field.
• 2-5 years related experience.

Candidate's Profile:

• We are looking for a candidate with detailed and extensive working knowledge of intranet mailing facility and the core & ancillary banking applications deployed by the bank.
• Our ideal candidate must have a minimum of 2 years related experience.

Knowledge & Skills Required:

• Analytical and investigation skills
• Auditing skills
• Basic and intermediate banking operations skills
• Comprehensive security management system skills
• Comprehensive information system control skills
• Comprehensive information system audit skills
• Oral and written communication skills
• Tactical skills
• SMS fraud and operational risk knowledge
• SMS policy, statue and regulation interpretation / implementation.

What We Expect From You:

• High degree of professional ethics, integrity and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship.
• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

Application Closing Date
28th June, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Permanent

Job Objective(s)

• To increase our market, share and ensure the dominance of the insurance related companies sector through effective & aggressive marketing of the existing and prospective insurance companies in order to contribute meaningfully to overall objective of the bank i.e. profit making and market dominance.

Responsibilities

• Relationship management of existing businesses within the target market and new business development with emphasis on finance houses, asset managers, stock broking firms and related companies
• Interface with stock brokers and ensure that facilities availed are in line with the set criteria in the product paper.
• Monitor CSCS settlement and ensure prompt advice to clients.
• Monitor investment portfolios for profitability.
• Ensure maximum efficiency in the management of all relationships.
• Ensure timely submission of all reports weekly, bi-weekly and monthly.
• Ensure excellent customer service at all touch points.

Qualifications

• First Degree in Social Science / Physical Science and Management Science.
• 5-8 years of banking experience and at least 3 years in supervisory level.

Candidate's Profile:

• Our ideal candidate must have knowledge of marketing financial products/services.
• Must have excellent knowledge of credit analysis with at least 5 years of banking experience.

Knowledge & Skills Required:

• Excellent knowledge of credit analysis.
• Marketing of financial products/services
• Banking operations knowledge
• Computer knowledge
• Negotiating & persuading skills
• Customer relationship management
• Marketing and credit skills courses
• Marketing & selling skills
• Result oriented
• Good analytical skills
• Interpersonal skills
• Good understanding of the Nigerian Banking Industry.
• Knowledge of CBN’s policies and the business environment.
• Good communication skills (Oral & Written)
• Exhibits good leadership qualities

What We Expect From You:

• High degree of professional ethics, integrity and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
• High sense of confidentiality and discreteness.

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What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

Application Closing Date
15th June, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Permanent

Job Objective(s)

• Responsible for monitoring and driving the effective use of products and services to enable users’ seamless navigation on each of our products and website.

Responsibilities

• Inspect and ensure high quality is maintained throughout all website operations.
• Oversee the consistency of web and online applications through constant check of processes and outputs.
• Verifying fixes for customer/user support issues.
• Ensures documentation for all required tests and activities are attended to.
• Encouraging constant change and improvement in performance and quality.
• Directing objectives to maximize profitability.
• Monitoring performance and writing reports.
• Ensure that user expectations are met on managed web applications and sites.
• Review user business requirements as well as technology functional requirements document.
• Communicates quality metrics and inspection results to appropriate managers including, but not limited to daily, weekly or monthly KPI.
• Checking for broken links.
• Checking for missing content, e.g. images.
• Checking for missing page titles.
• Checking for missing metadata.
• Developing and executing test plans for new and existing features.
• Checking the file sizes of pages to ensure they are not too large.
• Checking for browser compatibility.
• Checking that applications are functioning correctly, e.g. online forms.
• Run tests to ensure Server Side Scripting or other languages function correctly.
• Checking that legal and regulatory guidelines are being adhered to, e.g. CBN regulation, data protection, and privacy.
• Checking that pages conform to the Bank's Web-Accessibility standard.
• Checking that the website design standard is maintained.

Qualifications

• Degree in IT, Communication, or any relevant fields.
• Prior experience in quality assurance or other related roles.
• Minimum of three (3) years’ work experience with hands-on experience in quality assurance.
• Exposure to online and application development processes and standards.

Candidate Profile:

• Our ideal candidate must be knowledgeable about website and online processes, employee lifecycle, and the business. He/she must have strong Business Acumen, Interpersonal, Relationship Management, and Analytical skills. He/she must be involved in developing and executing test plans for new and existing features, troubleshooting and verifying fixes for customer/user support issues, and running performance tests.

Knowledge & Skills Required:

• Extensive experience in quality control preferred
• Proficient in the use of MS Office Suite (Word, Excel, PowerPoint)
• Familiarity with all browsers, online and offline web test tools
• Excellent written, verbal and interpersonal skills
• Excellent problem-solving and critical thinking skills
• Ability to manage competing priorities in a fast-paced environment and maintain a sense of urgency
• Adhere to compliance with internal procedures
• Proactive, enthusiastic, and fastidious learner able to adapt to changes and provide sound decision-making
• Ability to interact professionally with all organizational levels
• Ability to work cross-functionally with product owners, design, and implementation teams to better understand requirements, further investigate problems and accelerate resolutions.
• Keen attention to detail and organisational abilities.
• Team working skills
• Planning and organisation skills
• Quality assurance software testing
• Thorough understanding of web browsers
• Strong knowledge of quality assurance standards and methodologies.
• Excellent communication skills.
• Knowledge of browsers, website functionality, and use of MS tools
• User Interface and User Experience
• Customer Experience
• Analytical approach with good numerical skill and understanding of statistical analysis.
• All products and services of the bank

What We Expect From You:

• High degree of professional ethics, integrity, and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

Application Closing Date
14th June, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Nigeria
Employment Type: Permanent

Candidate's Profile

• Our ideal candidate must have an impressive understanding of managing customers, monitoring and reporting the performance of deployed products, and business management.
• A team player, a strategic partner, a good listener, and a problem solver.

Job Objective(s)

• To provide timely resolution to both internal & external staff complaints.

Responsibilities

• Handling escalations on delayed responses/unresponsiveness of staff.
• Evaluating root cause of failures, identifying trends, and making recommendations on preventative measures.
• Escalation of issues impacting customer experience.
• Collaborating with resolution teams for closure of customer-related cases.
• Identifying areas of improvement or further efficiency potentials to optimize service recovery processes and customer experience.
• Carrying out triage of outgoing customer contact to ensure this is handled in the most appropriate manner and that customer satisfaction is restored.
• Carrying out day-to-day service recovery including liaising with customers and researching their concerns to resolve dissatisfaction at the earliest opportunity, whilst maintaining positive customer relations.

Qualifications

• Bachelor's Degree in any field.
• Minimum of two (2) years of relevant work experience.

What We Expect From You:

• High degree of professional ethics, integrity, and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
• High sense of confidentiality and discreteness.

What you should expect from Us

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

Application Closing Date
14th June, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Job Type: Permanent

Job Objective(s)

• To carry out E-Channel fraud investigation across the Group and come up with recommendation to ensure that fraud E-Channel frauds are reduced to the barest minimum.
• Investigation of Fraud and Forgeries to identify incident root causes, internal control gaps and failure points; and to proffer solutions / recommendations to prevent reoccurrence and exposure to corporate liability, sanctions and litigations.

Responsibilities

• Carry out computer and E-channels forensic examination functions to generate admissible evidence for court proceedings.
• Carry out computer forensic seizure, analyses and technical support on requests coming from other divisional investigators, African country operations and affiliates.
• Conduct prompt investigation of frauds and forgeries and customers’ complaints, process & services failures and other cases reported on Cards & other E-channel platforms; and ensure that the cases are dispensed within set deadlines.
• Conduct prompt investigation of breach of policy, procedures, regulatory policies and code of conduct for appropriate disciplinary action.
• Identify process inefficiencies, control weakness, and proffer relevant mitigating recommendations for management review, consideration and subsequent implementation.
• Respond promptly to and cultivate effective liaison with other banks in relation to issues of frauds, customers’ complaints and other investigation matters for the purpose of containment of fraud losses and salvaging fraudulent funds.
• Issue Sensitization memos on the Learning Points arising from the various investigation cases.
• Root-cause analysis to identify critical control gaps/process inefficiencies and provide effective recommendations and solutions to the identified risks.
• Attend UATs, and proof of concept sessions to ensure information security risks are considered/mitigated in applications and systems before acquisition and deployment.
• Payment card acquiring reviews & risk management, continuous monitoring of fraud triggers using various tools for acquired merchants’ suspicious or collusive activities for immediate remediation and countermeasures.
• Liaise and follow up with e-channels host/switch companies, payment card schemes and mobile payment providers (Interswitch, UPSL, NIBSS, eTranzact, MasterCard, Visa, etc.)  for management and resolution of electronic payment card, mobile banking risks.
• Review tracking and blocking of fraud proceeds transfers, placing of restrictions, obtaining / issuance of court orders and indemnity documents for recovery / repatriation of salvaged funds.
• Render periodic reports of frauds and forgeries to regulatory authorities and management.

Qualifications

• First Degree in Computer Science, Accounting, Banking & Finance, and any related numerate fields
• Masters’ Degree or a professional qualification will be an advantage
• 3 - 5 years related experience.

Candidate's Profile:

• Our ideal candidate must have knowledge of auditing in a financial service industry. Must have good investigative skills, analytical skills, pay attention to details, have good communication skills (Written & Oral).

Knowledge & Skills Required:

• Sound experience in the following key areas: Audit/Investigation, IT Audit/ Control, IT security and Risk Management & E-fraud and forensic Investigation.
• Sound knowledge of the banking operations and internal control.
• Excellent analytical skills
• Excellent written and oral communication skills.
• Advanced computer skills
• Information security and IT audit skills
• Good Understanding of the Nigerian Banking Industry.
• Knowledge of CBN’s policies and the business environment.

What We Expect From You:

• High degree of professional ethics, integrity and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship.
• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

Application Closing Date
30th June, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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