🇳🇬 Job Vacancies @ WIOCC Nigeria Limited – 7 Postions

WIOCC is the leading player in the deployment of carrier-scale, future-proofed network infrastructure into Africa. We have the flexibility and scale to meet the ever-growing demand for reliable, high-speed capacity throughout Africa, driven by end consumers, enterprise users and the ecosystem that supports them. Our policy of continual investment in our network to create Africa’s first, truly hyperscale network infrastructure means ongoing investment for growth, ensuring our readiness to meet the future data volume demands of end users throughout Africa.

We are recruiting to fill the following positions below:

1.) Client Service Manager
2.) Procurement Specialist
3.) IT & Systems Engineer (Cyber Security)
4.) Service Desk Support (Fibre)
5.) QA Engineer (OAMS)
6.) Sales Administrator
7.) Pricing Analyst

Job Title: Client Service Manager

Location: Lagos
Employment Type: Full-time

Job Summary

• The Client Service Manager shall be the voice of the client in the business.
• He/she will be responsible for building and maintaining strong relationships with clients, ensuring their satisfaction by effectively addressing their needs and collaborating with internal teams to ensure service delivery and assurance whilst ensuring exceptional service and success of WIOCC products and services.

Key Duties & Responsibilities

• Implement client services, experience & delight strategy. Lead and deliver seamless client experience across all touchpoints within WIOCC, collaborating closely with key account managers to ensure we exceed the committed SLA continually by achieving greater client satisfaction, increased efficiency and profitability
• Maintain strong business relationships with clients and champion client success
• Be the voice of the client in the business by actively listening, to uncover challenges with our services or products and provide feedback to the business regarding client engagement
• Champion and guide clients and internal teams through complex problems, lead in-depth complex issue resolution, tracking key metrics for client satisfaction & retention whilst ensuring cross-functional collaboration with all internal stakeholders
• Perform research and analyses and develop reports on client activity to help managers make informed decisions about business operations
• Follow and enforce service quality standards and process
• Lead interface with clients on service assurance and service delivery, undertake monthly service reviews, measuring and improving client satisfaction and customer experience
• Continue to find ways to improve client management and create monthly and quarterly departmental reports to determine whether KPIs are being met
• Take the lead with escalation management and collaborate with the Supplier Quality Manager to ensure services are restored within the shortest times to minimise client downtime and drive SIPs where necessary
• Coordinate problem management, SLA, RCA and service improvement plans with relevant internal teams and provide feedback to clients and account managers

Qualifications & Skills

• Bachelor’s degree in Telecommunications, Engineering, IT or a related field
• Minimum 7 years experience in the telecom industry including experience in service desk or similar fields
• ITIL for Service Management course or equivalent
• Demonstrate excellent active listening and communication skills
• Good personal presentation, politeness, and tact
• Experience in monitoring relevant CRM KPIs (e.g., client satisfaction, churn)
• Knowledge of client service programs and databases (NetSuite desirable)
• Show initiative to “think outside the box” and have a dynamic drive when tacking issues
• Experience working in a multi-cultural environment is key
• Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment.

Attributes:

• Integrity, honesty with high ethical standards.
• Client focused, relationship builder.
• Boundless, passionate and flexible.
• Personal excellence, accuracy and attention to detail.
• Collaborative, achieve results through teamwork and partnerships.
• Strong analytical skills and ability to collate and interpret data from various sources
• Excellent communication and negotiation skills
• Strategic thinking and foresight
• Interpersonal, networking and influencing skills
• Problem-solving and analytical skills
• Data-driven mindset and an aptitude for technology
• Problem-solving aptitude with an ability to make sound judgement calls
• Superior organisational and time management skills
• Good network diagnostic skills
• Willing to work 24/7 including nights, weekends and public holidays / on-call as required.

Application Closing Date
4th April, 2025.

How to Apply
Interested and qualified candidates should send their updated CV including three referees to: applications@wiocc.net using the Job Title as the subject of the mail.

Job Title:  Procurement Specialist

Location: Lagos

Job Objective

• Manage procurement and logistics processes efficiently, build strong relationships with suppliers and internal stakeholders and support organisation goals and objectives.

Key Duties & Responsibilities

• Implement procurement policies and plans to acquire high-quality materials, goods and services
• Collaborate with departments to determine procurement needs, specifications and forecasts
• Perform global sourcing while ensuring compliance with international standards and trade regulations
• Identify, prequalify and onboard compliant suppliers across diverse regions, ensuring a competitive, reliable and sustainable supply chain
• Identifying go-to-market strategies, conducting supplier benchmarking and market surveys to diversify and strengthen the supplier database
• Assist in bidding processes, including preparing RFQs, RFPs and TORs and conducting technical and financial analysis of procurement deals
• Negotiate purchase terms and conditions and supplier contracts by collaborating with cross-functional teams, securing favourable pricing structures, SLAs and MSAs
• Prepare and issue purchase orders and approvals on NetSuite to ensure timely processing, delivery and document compliance
• Support in cost optimisation initiatives through liaison with cross-functional departments
• Analyse industry and demand trends and support senior management with the development and implementation of sourcing strategies
• Support in tracking inventory levels, replenishment of goods as needed and ensuring accurate records in NetSuite
• Generate and manage daily, monthly and quarterly procurement reports
• Analyse, evaluate and monitor supplier performance to drive continuous improvement
• Support in logistics operations including shipping, local customs clearance and delivery
• Develop efficient procurement solutions to enhance operational effectiveness
• Build and maintain positive relationships with vendors to secure favourable pricing on products

Minimum Qualifications

• Bachelor’s degree in Procurement, Supply Chain Management or a related field
• Professional certification and membership such as CIPS, or equivalent is highly desirable
• Proficiency in IT and ERP systems (Netsuite) experience is an advantage)

Experience & Skills

• At least 5 years of experience in procurement and supply management within a multinational, telecommunications, or large organisation
• In-depth understanding of procurement processes, best practices and contract administration
• Proven track record of global sourcing and managing international suppliers, particularly in African, European and Asian markets
• Familiarity with legislative and regulatory requirements, import/export procedures and global shipping practices
• Understanding of standard contractual terms and conditions to mitigate legal risk
• Supplier relationship management and strong sourcing strategies
• Expertise in telecom-related procurement, including CAPEX (connectivity services such as fibre builds, capacity, colocation, network equipment and accessories), data centre infrastructure (MEPF), fit-out, OPEX (operations projects) and logistics services, is essential
• Ability to work effectively in a fast-paced, multicultural environment

Attributes:

• Client-centric with high ethical standards.
• Boundless, passionate and flexible.
• Detail-oriented, accurate and committed to excellence
• Collaborative, achieve results through teamwork, partnerships and independently
• Strong analytical and problem-solving abilities
• Excellent negotiation and stakeholder management skills
• Strong interpersonal, communication, and presentation skills.

Application Closing Date
31st March 2025.

How to Apply
Interested and qualified candidates should send their CV and three referees to: applications@wiocc.net using the Job Title as the subject of the email

Job Title: IT & Systems Engineer (Cyber Security)

Location: Lagos
Employment Type: Full Time

Job Objective

• Administer, manage, maintain, develop and improve the Company’s IT, Business & Operational Support Systems focused on Cyber Security.

Key Duties & Responsibilities

• Planning, implementing, managing, monitoring and upgrading security measures for the protection of WIOCC Group data, systems and networks
• Assessing the business’ current cyber security posture and identifying areas of vulnerability
• Developing and implementing a comprehensive cyber security framework that meets the needs of the organisation
• Troubleshooting security and network issues
• Responding to all system and network security breaches
• Conducting regular vulnerability assessments and penetration testing (VAPT) to identify and remediate security gaps
• Developing and maintaining an Incident Response Plan (IRP) and coordinating incident response efforts
• Ensuring compliance with relevant security frameworks (ISO27001, NIST, CSF) and regulatory requirements (GDPR, POPIA)
• Managing Security Information and Event Management (SIEM) tools for proactive threat detection and analysis
• Overseeing endpoint security (EDR/XDR) and implementing Data Loss Prevention (DLP) controls
• Providing security awareness training for employees to strengthen the organisation’s security posture
• Ensuring that the organisation’s data and infrastructure are protected by enabling the appropriate security controls
• Participating in the change management process (CAB)
• Collaborating with external auditors, vendors and regulatory bodies on security audits and compliance evaluations
• Maintaining documentation for security policies, standards, procedures and incident reports
• Daily administrative tasks, reporting and communication with the relevant departments in the organisation
• Assisting with IT Helpdesk as required

Minimum Qualifications

• Bachelor's Degree in Computer Science, Cyber Security, or equivalent from a recognised university
• Technical certifications in Office 365, Mimecast, or other
• Professional certifications in cybersecurity (CISSP, CCSP, CEH, OSCP) preferred
• Experience with SIEM, cloud security (AWS, Azure), and compliance frameworks is a plus

Experience & Skills:

• Requires a minimum of 3 years of technical experience in cyber security, including incident detection, incident response, and forensics
• Excellent understanding of technology infrastructures using Firewalls, VPN, Data Loss Prevention, IDS/IPS, Web-Proxy, Mimecast and Security Audits
• Great awareness of cybersecurity trends and hacking techniques
• Experience conducting vulnerability assessments, penetration testing and security audits
• Knowledge of cloud security best practices, particularly in AWS, Azure, or Google Cloud environments
• Hands-on experience with SIEM solutions and threat intelligence tools for monitoring security incidents
• Business process design, analysis, optimising and simplification experience
• Must use B/OSS tools effectively to record information accurately and concisely in a timely manner
• Demonstrated ability to manage multiple priorities and solve problems in a fast-paced environment
• Experience in implementing IT security control frameworks (ISO27001, NIST, CSF)
• Experience conducting security awareness training for staff at various levels
• Strong background in regulatory compliance (GDPR, POPIA, etc.) and working with auditors on security assessments

Attributes:

• Client-focused, relationship builder
• Integrity, honesty with high ethical standards
• Boundless, passionate and flexible
• Personnel excellence, accuracy and attention to detail
• Collaborative, achieve results through teamwork and partnerships
• Excellent English written and verbal communication skills
• Passion for technology and innovation
• Ability to work under pressure, multi-task and think creatively
• Efficient time management, a fast learner in a fast-paced, dynamic environment

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their updated CV including three referees to: applications@wiocc.net using the Job Title as the subject of the mail.

Job Title: Service Desk Support (Fibre)

Location: Lagos
Employment Type: Full Time

Job Objective

• Proactively manage WIOCC’s service desk channels, be the client first-contact champion and ensure all client issues are ticketed to meet quality and performance levels that ensure client delight.

Key Duties & Responsibilities

• Client query/issue handling. Ensuring client queries or issues are captured, validated, and open tickets for further processing by the NOC
• Communicating with clients. Ensuring that various types of information are communicated to clients through the appropriate channel(s)
• Automation. Ensuring improvement of the above two processes through analysis, reviews and reporting, as well as through automation, competence building, knowledge sharing and other organisational changes
• In conjunction with client service managers, conduct client satisfaction surveys and generate reports
• Assessment of client satisfaction/lack of it once an incident is resolved – through calls/emails among others
• Monitors client complaints and addresses issues raised
• Collaborate on policies and standard operating procedures with the department head.
• Identify service concerns, issues, challenges and liaise with other stakeholders to ensure the problem is promptly actioned
• Ensure data integrity of ticketing systems
• Monitors service desk channels and collects performance data
• Manage and coordinate the escalation of urgent and complicated support issues to the respective teams
• Establish new and report of existing progress reports and performance metrics to measure system effectiveness and productivity
• Monitor problem management database and follow up with assigned personnel to ensure timely resolution of problems
• Generation of various service desk reports in an accurate manner and distribution in an effective and timely manner.

Minimum Qualifications 

• Bachelor’s Degree in IT, Telecommunications (or equivalent) in a related field
• Project Management.

Experience & Skills:

• Requires a minimum of 2 years experience in the telecom industry including experience in service desk, customer service or similar fields
• Effective written and verbal communication skills evidenced by work history and accomplishments
• Knowledge of at least one trouble ticket system, NetSuite (desirable)
• Excellent communication and soft skills, including the ability to listen, summarise and concisely share key information with clients
• Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
• Respond to a broad range of service requests for support by providing information to fulfil requests or enable resolution
• Promptly allocates unresolved calls as appropriate
• Maintains records, informs users about the process and advises relevant persons of actions taken

Attributes:

• Client focused, relationship builder
• Integrity, honest with high ethical standards
• Boundless, passionate and flexible
• Personnel excellence, accuracy and attention to detail
• Collaborative, achieve results through teamwork and partnerships
• Strong analytical skills and ability to collate and interpret data from various sources
• Excellent English language communicator with a natural aptitude for dealing with people
• Good network diagnostic skills, attention to detail, concise, accurate, urgency, meticulous
• Willing to work on a 24/7 shift including nights, weekends and public holidays / on-call as required.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their updated CV including three referees to: applications@wiocc.net using the Job Title as the subject of the mail.

Job Title: QA Engineer (OAMS)

Location: Lagos
Employment Type: Full Time

Job Objective

• Working for Open Access Metro (OAMS) to provide training for Open Access Metro.

Key Duties & Responsibilities

• Coach and train employees, clients and contractors as required, lead in developing training materials and technical and soft skills.
• Manage a role-based competency plan
• Complete Civil Acceptance (CAC) on projects
• Complete Final Acceptance (FAC) on projects
• Report daily on projects/site visits
• Provide Quality, health services for OAMS, work with WIOCC Group to assist in developing and improving policies, processes and procedures, audits and inspections
• Ensure equipment, tools and are checked
• Assist with the creation of HOD reports
• Assist other departments and perform various projects as needed
• Adhere to all company policies and procedures
• Support WIOCC Group as required

Minimum Qualifications 

• Higher National Diploma or Bachelor’s degree (or equivalent) in a related field

Experience & Skills:

• Technical and Vocational Education and Training experience
• Requires a minimum of 5 years experience in FTTX fibre projects
• Knowledge of H&S regulations and requirements in Nigeria
• Effective written and verbal communication skills evidenced by work history and accomplishments
• Excellent communication and soft skills, including the ability to listen, summarise and concisely share key information with clients
• Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment

Attributes:

• Client focused, relationship builder
• Integrity, honest with high ethical standards
• Boundless, passionate and flexible
• Personnel excellence, accuracy and attention to detail
• Collaborative, achieve results through teamwork and partnerships
• Strong analytical skills and ability to collate and interpret data from various sources
• Excellent English language communicator with a natural aptitude for dealing with people
• Good network diagnostic skills, attention to detail, concise, accurate, urgency, meticulous
• Willing to work on a 24/7 shift including nights, weekends and public holidays / on-call as required.

Application Closing Date
Not Specfied.

How to Apply
Interested and qualified candidates should send their updated CV including three referees to: applications@wiocc.net using the Job Title as the subject of the mail.

Job Title: Sales Administrator

Location: Lagos
Employment Type: Full Time

Job Objective

• Provide support in quote and Service Order Form processing, price book management Support Account Manager, sales pipeline management, financial analysis of deals, NetSuite data capture for Sales Managers and shareholder deal support.

Key Duties & Responsibilities

• Capturing client leads, quote processing and client order generation on NetSuite
• Maintaining up-to-date client records on NetSuite
• Provide sales support to Sales Managers
• Support in sales pipeline management
• Support in financial analysis of deals
• Support in price book management
• Support in client contracts management
• Liaison between the group and shareholders
• Liaison between finance, legal, business intelligence, procurement and service delivery departments
• Support in shareholder and non-shareholder inventory management
• Auditing client billing and revenue schedules on NetSuite
• Assist shareholders, other departments and company projects as required

Minimum Qualifications 

• Bachelor’s Degree in Business Management, Commerce or its equivalent

Experience & Skills:

• At least three years of relevant work experience in a Sales Support environment and Finance
• Experience of working in the telecoms industry will be an added advantage
• Must be MS Proficient in MS Office – Word, Excel, PowerPoint, Outlook
• Expert knowledge of at least one EPR system e.g. NetSuite
• Strong analytical skills and ability to collate and interpret data from various sources

Attributes:

• Client focused, relationship builder
• Integrity, honest with high ethical standards
• Boundless, passionate and flexible
• Personal excellence, accuracy and attention to detail
• Collaborative, achieve results through teamwork and partnerships
• Self-disciplined, ability to manage own time and availability to sales team and organisation
• Good interpersonal skills and the ability to integrate and work within the WIOCC team
• Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their updated CV including three referees to: applications@wiocc.net using the Job Title as the subject of the mail.

Job Title: Pricing Analyst

Location: Lagos
Employment Type: Full Time

Job Objective

• Develop a clear understanding of all competitive wholesale pricing in the African wholesale data services market.
• Measure WIOCC’s pricing strategy against major competitor price movements and ensure that WIOCC’s bespoke service offers are commercially competitive against its core competition to aid effective sales while returning profits in line with WIOCC’s corporate targets.

Key Duties & Responsibilities

• Develop a clear understanding of WIOCC’s services, pricing and positioning in the wholesale data services market
• Ensure accurate competitor prices are sourced from customers, sales and other external agents
• Bespoke price all requests for special prices originating from sales management
• Ensure sales managers have a clear understanding of WIOCC’s price proposition including the supply of possible further negotiation tools
• Develop close working relationships with sales management, bid management, operational, legal and finance to ensure that targeted gross margins are maintained and WIOCC is protected when a client fails to meet certain criteria
• Recommend and advise price responses to competitor’s market initiatives to the Pricing Manager and Director of Commercial Operations
• Actively pursue the necessary intel from the local regional markets to derive price and service reference points that are measurable, factual and comparable to WIOCC offerings
• Design, implementation and maintenance of spreadsheet models and software used in the Commercial Pricing area
• Provide data points from partners and competitors in local regional markets to the Pricing Manager to maintain a database of price intel and services to support faster, more accurate responses to the sales team on x-connects, last mile and backhaul services
• For services in Africa, conduct desktop feasibility studies for last mile and long-haul service requirements for costs to be used in bespoke price solutions
• Provide support to the Pricing Manager in proactively collating data on third-party costs, fibre building spends and business cases to motivate internal pricing approval

Minimum Qualifications 

• Bachelor’s Degree in Business related field from a recognised university, with a minimum of 2nd class honours upper division
• Holder of CPA, CIMA or ACCA certification
• At least three years of working experience in an accounting and or sales environment
• Excellent Excel and reporting skills
• Experience working in the telecoms industry will be an added advantage, especially understanding of Data Centers, broadband, metro Ethernet, active Ethernet, FTTx, backhaul and national long-distance services

Attributes:

• Client focused relationship builder
• Integrity, honest with the highest ethical standards
• Boundless, passionate, proactive and flexible
• Highest levels of personal excellence, accuracy, attention to detail, structure and presentation format
• Self-disciplined, ability to manage own time and availability to sales team and organisation
• Collaborative, achieve results through teamwork and partnerships
• Strong analytical skills and ability to collate and interpret data from various sources
• Fluent in written and oral English, French will added advantage
• Good interpersonal skills and the ability to integrate and work within the WIOCC team
• Team leader, manager and motivator.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their updated CV including three referees to: applications@wiocc.net using the Job Title as the subject of the mail.