🇳🇬 Job Vacancies @ Standard Chartered Bank – 9 Positions

Job Title: Universal Banker

Job ID: 15785
Location: Abuja, NG
Area of interest: Retail Banking
Job type: Regular Employee
Work style: Office Working

Key Responsibilities

• Learn and understand all relevant regulations and internal Risk & Compliance policies and procedures
• Handle the following transactions and provide services according to the laid down procedures and standard of service:
  • Cash transactions
  • Funds transfers
  • Customer inquiries
  • Cheque collection/Issuing of Banker’s cheque
  • Processing of Local and Telegraphic transfers
  • ATM Custodianship
  • Vault Custodianship
  • Accounts maintenance – Limits set ups, Static Data requests, Additional Account Opening
  • Balance confirmation
  • Customer Complaint handling
  • Generate Statements of Accounts
  • Maintenance of Stock of Secured Stationeries
  • Issuance of Instapack Card
  • Internal & external reports
  • Other assigned duties
• Assist Branch Operations and Service Manager (BOSM) to ensure all Operational, Compliance, Control procedure and guideline are properly carried out and adhered to.
• Comply with internal policies and external regulations and ensure all internal and external report to be submitted on time
• To comply with respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity and should report any suspicious activity to the respective Unit Money Laundering Prevention Officer and Line Manager
• Build up good relationship with all internal and external customers.
• Make effort to improve personal product knowledge and to acquire multi-products processing skill.
• Make effort to improve personal productivity and output level. To achieve established standard.
• Understand and carefully follow the Bank’s operational risk control standard underlying operating process and ensure the risks are minimized.
• Act as System admin and have access to the server room
• Ensure timeliness of managing customer’s complaint.
• Migrate customers to the remote channels through online activation, E-Statements and ATM usage
• Manage, handle and record customers complaints.
• Oversight of queue management and Banking Hall look and feel
• Oversight of marketing collateral and positioning
• Deliver communication on Product and channels to customers in an effective manner.

Business:

• Awareness and understanding of the wider business, economic and market environment in which the Group operates
• Refer bank products/channels to existing clients.
• Evaluate customers’ needs and provide high level, accurate, information and advice on products and channels.
• Support acquisition and growth of customer base through referrals.

Processes:
Operational Risk Monitoring:

• Ensures all Branch transactions comply with internal and external policy and regulations

Clearing:

• Outward clearing processing and control
• Custodian of the following Banking instruments: Cards, Cheque books, Tokens, Frontline registers
• Recommend Processes and service improvements, based on customers feedback and observations, to the Head Client Experience at the quarterly VOF Forum

Risk Management:

• Responsible for identifying, assessing, monitoring, controlling, and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
• The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures
• Remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to: “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers”.

Operational Risk Policy:

• Ensure completion of all Leading Key Risk Indicators (KRI’s) / CST issues relating to the branch.
• Ensure understanding of the Group’s Risk Management Framework including relevant Operational Risk Framework ownership for branch sales and service-related risk. Ensure a full understanding of the risk and control environment in area of responsibility

Governance:

• Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
• CBN prescribed responsibilities and Rationale for allocation. Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries]

Key stakeholders:

• BOSM
• Branch manager
• Universal Bankers
• Relationship Managers
• Information Technology
• Cash Management Operations
• GBS
• Property
• Legal
• Communication

Qualifications

• Minimum of First Degree Certificate
• NYSC certificate.

Skills and Experience:

• Action-oriented
• Nimble learning
• Courage
• Collaborates.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Business Development Manager, Priority Banking

Job ID: 15968
Location: Lagos
Work style: Office Working
Job type: Regular Employee
Area of interest: Retail Banking

Job Summary

• The role holder is responsible for driving profitable volume growth through new business acquisition and maximizing every customer (both new and existing) engagement.
• Their focus is on the Priority and premium segment, onboarding, uncovering customer’s needs and providing them with the right product & service solution from the full range of Retail Banking products offered.

Job Purpose

• Oversight of Onboard New To Bank (NTB) Priority and Premium Clients
• Onboard NTB and New To Segment (NTS) potential clients with multiple product needs (e.g. Wealth Management, Wealth Management OD, Mortgage)
• Engage NTB and NTS clients via leads sourced from sources like agency, alliances and owners of our Supplier & Buyer ecosystem
• Ensures that the applications meet the required standard
• Ensure the anomalies / errors / omissions are attended to before submitting the application to center.

Key Responsibilities
Strategy:

• It is expected for the role holder to be customer centric and provide excellent customer service to complete customer’s experience. Role holder is also expected to have some knowledge and experience in offering a range of products to meet the customer’s needs.

Business:

• Ensure meeting client requirements while ensuring compliance with regulations and controls as set by the bank and external regulators.

Processes:

• Ensure I remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to:
  • “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers”
  • Observe clear desk policy always

Risk Management:

• Ensure money laundering requirement as follows:
  • Take all reasonable steps to verify and identify our customers e.g. completing Know Your Customer checklist for all customers
  • Retain adequate records of identification, account opening and transactions
  • Raise awareness of money laundering prevention by training  all staff
  • Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to:
  • “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing Suspicions to customers”.
• Monitoring of Branch registers to ensure compliance with standards.
• Ensure reduced / minimal operational irregularities.
• Monitoring of vault cash limit
• Resolving exceptional investigations and inquiries and liaising with other functions to ensure that issues are resolved.
• Analysis and reporting of management statistics

Risk Management & Compliance:

• Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.
• Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
• Ensure full awareness of all policies relating to operational risk, sales processes, mis-selling, etc and comply with the same.
• Read, understand and comply with all provisions of the Group Code of Conduct.

Governance:

• responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
• awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

Regulatory & Business conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Local regulator - CBN

Other Responsibilities:

• Embed Here for good and Group’s brand and values in Nigeria
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Key Stakeholders
Internal:

• Relationship Manager
• Relationship Managers, and peers in Nigeria
• Senior Managers, Change Retail Analysis, Branch Operations Managers  of all levels in the Business Units.
• CIB Team
• Communications Team
• Branches
• Credit
• Wealth Management team
• Group Internal Audit

External:

• Clients & Regulators

Qualifications and Experience

• Academic or Professional Education/Qualifications: B.Sc / Master's Degree
• 10-12 years Sales Experience

Skills and Experience:

• Manage Conduct
• Manage Risk
• Stakeholder Management
• Effective Communication
• Regulatory Environment – Financial Services
• Addressing Customer Needs
• KYC.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Business Development Manager, Priority Banking

Job ID: 15970
Location: Abuja
Work style: Office Working
Job type: Regular Employee
Area of interest: Retail Banking

Job Summary

• The role holder is responsible for driving profitable volume growth through new business acquisition and maximizing every customer (both new and existing) engagement.
• Their focus is on the Priority and premium segment, onboarding, uncovering customer’s needs and providing them with the right product & service solution from the full range of Retail Banking products offered.

Job Purpose

• Oversight of Onboard New To Bank (NTB) Priority and Premium Clients
• Onboard NTB and New To Segment (NTS) potential clients with multiple product needs (e.g. Wealth Management, Wealth Management OD, Mortgage)
• Engage NTB and NTS clients via leads sourced from sources like agency, alliances and owners of our Supplier & Buyer ecosystem
• Ensures that the applications meet the required standard
• Ensure the anomalies / errors / omissions are attended to before submitting the application to center.

Key Responsibilities
Strategy:

• It is expected for the role holder to be customer centric and provide excellent customer service to complete customer’s experience. Role holder is also expected to have some knowledge and experience in offering a range of products to meet the customer’s needs.

Business:

• Ensure meeting client requirements while ensuring compliance with regulations and controls as set by the bank and external regulators.

Processes:

• Ensure I remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to:
  • “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers”
  • Observe clear desk policy always

Risk Management:

• Ensure money laundering requirement as follows:
  • Take all reasonable steps to verify and identify our customers e.g. completing Know Your Customer checklist for all customers
  • Retain adequate records of identification, account opening and transactions
  • Raise awareness of money laundering prevention by training  all staff
  • Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to:
  • “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing Suspicions to customers”.
• Monitoring of Branch registers to ensure compliance with standards.
• Ensure reduced / minimal operational irregularities.
• Monitoring of vault cash limit
• Resolving exceptional investigations and inquiries and liaising with other functions to ensure that issues are resolved.
• Analysis and reporting of management statistics

Risk Management & Compliance:

• Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.
• Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
• Ensure full awareness of all policies relating to operational risk, sales processes, mis-selling, etc and comply with the same.
• Read, understand and comply with all provisions of the Group Code of Conduct.

Governance:

• responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
• awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

Regulatory & Business conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Local regulator - CBN

Other Responsibilities:

• Embed Here for good and Group’s brand and values in Nigeria
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Key Stakeholders
Internal:

• Relationship Manager
• Relationship Managers, and peers in Nigeria
• Senior Managers, Change Retail Analysis, Branch Operations Managers  of all levels in the Business Units.
• CIB Team
• Communications Team
• Branches
• Credit
• Wealth Management team
• Group Internal Audit

External:

• Clients & Regulators

Qualifications and Experience

• Academic or Professional Education/Qualifications: B.Sc / Master's Degree
• 12-15 years Sales Experience

Skills and Experience:

• Manage Conduct
• Manage Risk
• Stakeholder Management
• Effective Communication
• Regulatory Environment – Financial Services
• Addressing Customer Needs
• KYC.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Priority Sales & Service Officer

Job ID: 15971
Location: Lagos
Work style: Office Working
Job type: Regular Employee
Area of interest: Retail Banking

Job Summary

• Provide accurate, timely support to RM on submission of account / Wealth documentation, monitor progress of client applications & instructions
• Promote the appropriate Client Value Proposition (CVP) & benefits to clients:
  • Identify and refer upgrade opportunities to Relationship Managers (RM) for new business across all client needs; retain at-risk Asset Under Management Q clients
  • Provide regular updates to customers on CVP specifically on campaigns and events, support campaigns & product bundling
• Ensure proper communication to clients via phone calls:
  • Co-ordinate and reply to all customer enquiries.
  • Call back to clients to verify high-risk payments, change of addresses, enquiries and various administrative matters;
  • Regular contact with clients on Fixed Deposit (FD) maturity
• Resolve one-and-done client enquiries and escalation of more involved investigation:
  • Actively participate in the prevention of money laundering and fraud by strict adherence and close diligence of Bank's policies and procedures.
  • Monitor incomplete Client Due Diligence (CDD) related documents and follow-up to rectify the CDD deficiency
  • Monitor progress of clients’ service requests in Client experience management system (or equivalent)

Key Responsibilities
Customer Service:

• Overall customer service delivery and enquiry handling in the branch
• Evaluate customer needs and provide high level, accurate information and advice on products and channels.
• Migrate customers to the remote channels through online activation, e-statements and atm usage
• Prepare weekly reports on service issues and complaints to the service quality team
• Support acquisition and growth of customer base through referrals
  • Manage, handle and record customer complaints
  • Deliver communication on product and channels to customers in an effective and efficient manner.

Strategy:

• Awareness and understanding of the Group’s business strategy and model appropriate to the role

Business:

• Acquire new customers and build relationships with existing customers.
• Attend to customer Sales/Financial Enquiries.
• Facilitate the account opening & on-boarding process
• Handling Fixed Deposit Account enquiries/requests, rollovers, additions etc
• Introduce self service delivery channels like SMS, Visa Electron Debit Card and ATM to customers to sign-up to such service.

Referral:

• Provision of prospect list/referrals and data on customer product/service need.
• Identify other business opportunities and refer same to relevant units within the bank
• Awareness and understanding of the wider business, economic and market environment in which the Group operates

Contributory impact on:

• Standard Chartered Bank’s global image and integrity
• Standard Chartered Bank’s overall profitability
• Achievement of Priority Banking Sales/Service Targets.

Regulatory & Business conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Assist the Priority Banking/Ajose branch team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Financial Crime Prevention; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Other Responsibilities:

• Embed Here for good and Group’s brand and values in Nigeria; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;

Key Stakeholders
Internal:

• Branch Manager / Priority Banking RMs :- Provision of prospect list/referrals and data on customer product/service need as well as PIB Segment Service Issues.
• Branch Front Office : Resolution of Operational enquiries/complaints

External:

• Customers

Qualifications

• Professional Education/Qualifications; BSc

Skills and Experience:

• Spot Opportunities
• Solve Problems
• Take the Lead
• Build Resilience
• Collaborate
• Communicate
• Deliver Sustainably
• Achieve Results
• Technical Competencies
• Manage Conduct
• Manage Risk

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Priority Sales & Service Officer

Job ID: 15972
Location: Port Harcourt, Rivers
Work style: Office Working
Job type: Regular Employee
Area of interest: Retail Banking

Job Summary

• Provide accurate, timely support to Relationship Manager (RM) on submission of account / Wealth documentation, monitor progress of client applications & instructions
• Promote the appropriate CVP & benefits to clients:
  • Identify and refer upgrade opportunities to Relationship Managers for new business across all client needs; retain at-risk Asset Under Management Q clients
  • Provide regular updates to customers on Client Value Proposition (CVP) specifically on campaigns and events, support campaigns & product bundling
• Ensure proper communication to clients via phone calls:
  • Co-ordinate and reply to all customer enquiries.
  • Call back to clients to verify high-risk payments, change of addresses, enquiries and various administrative matters;
  • Regular contact with clients on Fixed Deposit maturity
• Resolve one-and-done client enquiries and escalation of more involved investigations:
  • Actively participate in the prevention of money laundering and fraud by strict adherence and close diligence of Bank's policies and procedures.
  • Monitor incomplete Client Due Diligence (CDD) related documents and follow-up to rectify the CDD deficiency
  • Monitor progress of clients’ service requests in Client Experience Management System (or equivalent)

Key Responsibilities
Customer Service:

• Overall customer service delivery and enquiry handling in the branch
• Evaluate customer needs and provide high level, accurate information and advice on products and channels.
• Migrate customers to the remote channels through online activation, e-statements and atm usage
• Prepare weekly reports on service issues and complaints to the service quality team
• Support acquisition and growth of customer base through referrals
  • Manage, handle and record customer complaints
  • Deliver communication on product and channels to customers in an effective and efficient manner.

Strategy:

• Awareness and understanding of the Group’s business strategy and model appropriate to the role

Business:

• Acquire new customers and build relationships with existing customers.
• Attend to customer Sales/Financial Enquiries.
• Facilitate the account opening & on-boarding process
• Handling FDA enquiries/requests, rollovers, additions etc
• Introduce self service delivery channels like SMS, Visa Electron Debit Card and ATM to customers to sign-up to such service.

Referral:

• Provision of prospect list/referrals and data on customer product/service need. PIB Segment Service Issues.
• Identify other business opportunities and refer same to relevant units within the bank
• Awareness and understanding of the wider business, economic and market environment in which the Group operates

Contributory impact on:

• Standard Chartered Bank’s global image and integrity
• Standard Chartered Bank’s overall profitability
• Achievement of Priority Banking Sales/Service Targets.

Regulatory & Business conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Assist the Priority Banking/Ajose branch team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Financial Crime Prevention; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Other Responsibilities:

• Embed Here for good and Group’s brand and values in Nigeria ; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;

Key Stakeholders
Internal:

• Branch Manager / Priority Banking RMs : Provision of prospect list/referrals and data on customer product/service  Service Issues.
• Branch Front Office :- Resolution of Operational enquiries/complaints

External:

• Customers

Qualifications

• Academic or Professional Education/Qualifications; BSc
• Licenses and Certifications/accreditations; i.e. internal/externally required
• Professional Memberships; i.e. required for roles for continuous development/ improvement/awareness of current practices etc –
• Bank training; i.e. mandatory & developmental - role specific, and regulatory/compliance bank wide & role specific,- E Learning – Anti Money laundering, Conflict of Interest, Rejecting bribery & Understanding Sanctions
• Languages; i.e. those required for roles

Skills and Experience:

• Spot Opportunities
• Solve Problems
• Take the Lead
• Build Resilience
• Collaborate
• Communicate
• Deliver Sustainably
• Achieve Results
• Technical Competencies
• Manage Conduct
• Manage Risk

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Head of Acquisition, Priority Banking

Job ID: 15967
Location: Lagos
Work style: Office Working
Job type: Regular Employee
Area of interest: Retail Banking

Job Summary

• The role holder is responsible for driving profitable volume growth through new business acquisition and maximizing every customer (both new and existing) engagement.
• Their focus is on the Priority and premium segment, onboarding, uncovering customer’s needs and providing them with the right product & service solution from the full range of Retail Banking products offered.

Job Purpose
Oversight of Onboard NTB Priority and Premium Clients:

• Onboard NTB and New To Segment (NTS) potential clients with multiple product needs (e.g. Wealth Management, Wealth Management OD, Mortgage)
• Engage NTB and NTS clients via leads sourced from sources like agency, alliances and owners of our Supplier & Buyer ecosystem
• Ensures that the applications meet the required standard
• Ensure the anomalies / errors / omissions are attended to before submitting the application to center.

Strategy:

• It is expected for the role holder to be customer centric and provide excellent customer service to complete customer’s experience. Role holder is also expected to have some knowledge and experience in offering a range of products to meet the customer’s needs.

Business:

• Ensure meeting client requirements while ensuring compliance with regulations and controls as set by the bank and external regulators.

Processes:

• Ensure I remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to:
  • “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers”
  • Observe clear desk policy always

Key Responsibilities
Risk Management:

• Ensure money laundering requirement as follows:
  • Take all reasonable steps to verify and identify our customers e.g. completing Know Your Customer checklist for all customers
  • Retain adequate records of identification, account opening and transactions
  • Raise awareness of money laundering prevention by training  all staff
  • Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to:
  • “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing Suspicions to customers”.
• Monitoring of Branch registers to ensure compliance with standards.
• Ensure reduced / minimal operational irregularities.
• Monitoring of vault cash limit
• Resolving exceptional investigations and inquiries and liaising with other functions to ensure that issues are resolved.
• Analysis and reporting of management statistics

Risk Management & Compliance:

• Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.
• Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
• Ensure full awareness of all policies relating to operational risk, sales processes, mis-selling, etc and comply with the same.
• Read, understand and comply with all provisions of the Group Code of Conduct.

Governance:

• responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
• awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

Regulatory & Business conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Local regulator - CBN

Other Responsibilities:

• Embed Here for good and Group’s brand and values in Nigeria
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Key Stakeholders:
Internal:

• Relationship Manager
• Relationship Managers, and peers in Nigeria
• Senior Managers, Change Retail Analysis, Branch Operations Managers  of all levels in the Business Units.
• CIB Team
• Communications Team
• Branches
• Credit
• Wealth Management team
• Group Internal Audit

External:

• Clients & Regulators

Qualifications

• Academic or Professional Education/Qualifications: B.Sc / Master's Degree
• 18-20 years Sales Experience

Skills and Experience:

• Manage Conduct
• Manage Risk
• Stakeholder Management
• Effective Communication
• Regulatory Environment – Financial Services
• Addressing Customer Needs
• KYC.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Universal Banker

Job ID: 15589
Location: Lagos, Nigeria
Job type: Full-time
Work style: Office Working
Job type: Regular Employee
Area of interest: Retail Banking

Job Summary
Branch Operations & Support:

• Learn and understand all relevant regulations and internal Risk & Compliance policies and procedures
• Handle the following transactions and provide services according to the laid down procedures and standard of service:
  • Cash transactions
  • Funds transfers
  • Customer inquiries
  • Cheque collection/Issuing of Banker’s cheque
  • Processing of Local and Telegraphic transfers
  • ATM Custodianship
  • Vault Custodianship
  • Accounts maintenance – Limits set ups, Static Data requests, Additional Account Opening
  • Balance confirmation
  • Customer Complaint handling
  • Generate Statements of Accounts
  • Maintenance of Stock of Secured Stationeries
  • Issuance of Instapack Card
  • Internal & external reports
  • Other assigned duties
• Assist Branch Operations and Service Manager (BOSM) to ensure all Operational, Compliance, Control procedure and guideline are properly carried out and adhered to.
• Comply with internal policies and external regulations and ensure all internal and external report to be submitted on time
• To comply with respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity and should report any suspicious activity to the respective Unit Money Laundering Prevention Officer (MLPO) and Line Manager as well as directly to the Country MLPO in urgent or exceptional circumstances.
• Build up good relationship with all internal and external customers.
• Make effort to improve personal product knowledge and to acquire multi-products processing skill.
• Make effort to improve personal productivity and output level. To achieve established standard.
• Understand and carefully follow the Bank’s operational risk control standard underlying operating process and ensure the risks are minimized.
• Act as System admin and have access to the server room
• Ensure timeliness of managing customer’s complaint.
• ​​​​​​Migrate customers to the remote channels through online activation, E-Statements and ATM usage
• Manage, handle and record customers complaints.
• Oversight of queue management and Banking Hall look and feel
• Oversight of marketing collateral and positioning
• Deliver communication on Product and channels to customers in an effective manner.

Business:

• Awareness and understanding of the wider business, economic and market environment in which the Group operates
• Refer bank products/channels to existing clients.
• Evaluate customers’ needs and provide high level, accurate, information and advice on products and channels.
• Support acquisition and growth of customer base through referrals.

Processes:

• Operational Risk Monitoring
• Ensures all Branch transactions comply with internal and external policy and regulations

Clearing:

• Outward clearing processing and control
• Custodian of the following Banking instruments: Cards, Cheque books, Tokens, Frontline registers
• Recommend Processes and service improvements, based on customers feedback and observations, to the Head Client Experience at the quarterly VOF Forum

Risk Management:

• Responsible for identifying, assessing, monitoring, controlling, and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
• The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures
• Remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to: “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers”.

Operational Risk Policy:

• Ensure completion of all Leading Key Risk Indicators (KRI) / CST issues relating to the branch.
• Ensure understanding of the Group’s Risk Management Framework including relevant Operational Risk Framework ownership for branch sales and service-related risk. Ensure a full understanding of the risk and control environment in area of responsibility

Governance:

• Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Nigeria frontline Sales and Service team to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
• CBN prescribed responsibilities and Rationale for allocation. Where relevant - Additionally, for subsidiaries or relevant non - subsidiaries

Key Stakeholders:

• BOSM
• BM
• Universal Banker
• Relationship Manager
• CMO
• GBS
• Property
• Legal
• Compliance

Qualifications

• Candidates should possess a minimum of First Degree Certificate
• NYSC certificate

Role Specific Technical Competencies:

• Accounting
• Communication
• Interpersonal relationship
• Microsoft Office (Word, Excel, Powerpoint)
• Sales

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Associate Director, Financing & Securities Services Client Solutions Manager

Job ID: 15366
Location: Lagos
Area of interest: Operations
Job type: Regular Employee
Work style: Office Working

Job Summary

• The role’s principal responsibility is to actively manage and maintain a strong level of satisfaction among the most important clients within Financing & Securities Services (FSS). The client base includes some of the largest global financial institutions which have extremely exacting standards and expect global best levels of client service.
• The jobholder’s responsibility is to understand these requirements and ensure they are delivered consistently to a high standard.  You will also interact strongly with other Business Account Managers (BAMs) regionally to exchange ideas and maintain uniformity across regions.
• The role requires an in-depth understanding of each client’s business model, based on sound industry experience coupled with analysis of the client’s individual needs.
• Collaboration and co-operation are hallmarks of success as the jobholder often needs to bring together multiple internal parties such as regional and Country Heads of Financing & Securities Services, Head of FSS Client Solutions, Operations, Product Management, Financial Institutions, as well as external entities, to find innovative solutions to complex, often multi-market requirements.
• In so doing one is expected to maintain the right balance between effective cost management and sometimes bespoke solutions.
• The role is also responsible for the client relationship throughout the implementation process and will act as the single point of contact for the client during the implementation phase. He/she will participate in meetings with the client and define the solution design.

Key Responsibilities
Business Account Management:

• Manages the most important Financing & Securities Services clients residing in-country
• Contributes to, and implements, the global client management strategy for Securities Services clients
• Manage existing clients to maximise their satisfaction and long-term contribution to the bottom line i.e. ensures upward trend of client satisfaction
• Retains existing business and creates opportunities for new business referrals to work alongside with Sales
• Be a trusted advisor to the client based on current and future needs to continue to develop the client relationship.
• Manages Client Due Diligence Questionnaires, Visits and completes Call Reports for each client engagement.
• Acts as country escalation point for client issues and requests

Client Services:

• Responsible for serving as primary contact person for clients and internal staff for advice, client enquiries, complaints, and any other service issues. Correct channels to be followed with client complaint handling.
• Perform end of day mailbox review and management & reporting
• Deliver excellent service against agreed service standards and in line with client satisfaction criteria.
• As an internal voice of client, work together with other key internal stakeholders to solve client issues timely with no/minimal escalation and identify opportunities to improve overall service for the clients.
• Foster long lasting relationships and rapport with clients at the transactional / operational level.
• Identify opportunities for service improvement based on useful metrics and demonstrate results
• Manage existing/strategic clients to maximize client satisfaction and contribute to the client incident management by ensuring timely rectification and escalation where required. Ensure root cause analysis is completed and preventative measures are implemented effectively.
• Service level reviews conducted in a planned manner with appropriate engagement from internal stakeholders (i.e. Head Client Solutions, Sales and/or SSO participation if needed).
• Manages allocated Client Service Reviews, completes Call Reports for each client engagement.
• Plays a co-ordination role for account opening, closing and general maintenance including Channel Management for the clients allocated.
• Build trusted partnerships with clients at the daily transactional / operational level
• Creates timely market newsflashes and co-ordinates timely review and distribution to clients
• Co-ordinates & Trains Clients on Straight to Bank (S2B) Channels. Setting up of client training sessions and co-ordinating with Implementation team where needed
• Allocated Client Service Level Management (SLM) ownership and co-ordination of regular updates with operations who own the content. Ensure SLM’s are kept up to date
• Monthly internal Management Reporting of monthly query stats, client complaints, market updates

Strategy:

• Works closely across the bank to ensure best in class & quality services are being provided to local BAM clients
• Works closely with Financial Institution (FI ) to align and understand client strategic growth opportunities for the local BAM clients
• Thorough understanding of clients and ability to deliver in challenging situations
• Build strong relationship and trust with local Business Account Manager (BAM) clients
• Anticipate and embrace change to retain and build a competitive edge
• Participate in relevant forums and committees to ensure that participants in these forums are adequately informed on regulatory compliance requirements.

Business:

• Achieves targets for revenue retention and defence from existing mandates
• Identifies innovative solutions to clients’ requirements, maximising re-use of existing capabilities
• Identifies opportunities for growth from existing business and for referrals to work with Sales for new products and services
• Researches clients to fully understand their business model and identify innovative ways to anticipate and manage their requirements
• Monitors competitor service offerings to identify and remediate any gaps
• Adds value to client relationships by developing Management Information, enabling clients to enhance their own efficiency and interaction with Standard Chartered Bank
• Ensure query resolution within the agreed timelines with internal and external stakeholders.
• Conversant with, and due regard for, all procedures and regulations as stipulated by Standard Chartered Bank, Compliance, and the Securities and Exchange Commission (SEC)

Processes:

• Acts as senior escalation point as per the agreed client matrix and takes leading role in managing issues to resolution.
• Has oversight of timely actions to remedy Service Level Agreements (SLA) breaches.
• Oversees periodic reviews of service standards and client SLAs.
• Manages important allocated client relationships.
• Monitors client survey feedback and implements appropriate actions in response.
• Ensures consistency of client management approach and collateral in all locations for which responsible
• Oversees management of BAU Due Diligence visits.
• Client complaints and any client escalations to be immediately reported to Manager.
• Ensure incidents are managed and resolved in a timely manner.  Actively engage with internal stakeholders and support functions to overcome obstacles in resolution of incidents while providing timely updates to client and internally on progress made.
• Continually identify opportunities to improve client efficiency and performance, through e.g. optimizing channel usage, identifying service improvements, product solutions, and cross-sell opportunities.

People & Talent:

• Leads through example and builds appropriate culture and values as part of a team
• Sets appropriate tone and expectations from country service teams and works in collaboration with risk and control partners.
• Attend ongoing training and development.
• Objectively provides feedback to Client Service managers and provide guidance when necessary

Risk Management:

• Takes responsibility for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual and the team play in managing them
• Under Risk Management Framework – the role is responsible to act in accordance with I&CM FM-ORF guideline]
• Manage the implementation of a risk-based approach to compliance within the business, by following the      Regulatory Affairs and Compliance framework, which outlines the relevant Compliance methodology to be applied.
• Assess all findings to establish trends and escalate all issues of a significant nature to the appropriate stakeholders on a timely basis (as and when these occur).

Governance:

• Assesses the effectiveness of the Group’s arrangements to deliver effective governance, oversight, and controls in the business and, if necessary, oversee changes in these areas
• Maintains awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Delivers ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
• Advise clients of all new industry developments
• Build and maintain meaningful relationships with internal and external stakeholders (for example: Business Unit management, Assurance providers, Regulators, etc.) with the aim of understanding their needs.

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [Nigeria / Financing & Securities Services Function to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders:

• Closely liaises with internal technology and operations teams to define common standards to adopt in managing the operational relationship with clients, under the auspices of the overall client management model
• Communicates Client Management strategy to business partners to ensure understanding of Client Management principles
• Works closely with Sales and Product Management to define client requirements and prioritise accordingly
• Facilitates client meetings with regulators and market infrastructures.

Other Responsibilities:

• Embed Here for good and Group’s brand and values in  [Nigeria / Financing & Securities Services business unit / Client Solutions]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;

Qualifications

• Extensive end to end knowledge of Securities Services within Financial Markets
• Strong commercial awareness and ability to spot cross sell opportunities through developments in the market and client requirements.
• Exceptional relationship management skills.
• Strong ability to manage and effectively influence multiple stakeholders.
• Strong drive for results, ability to plan, track and follow through to drive results
• Proven risk management capabilities
• Proven experience of managing change
• Thorough understanding of complex clients and ability to deliver in challenging situations
• Facilitates collaborative working across the Bank and with key industry stakeholders
• Influence internal stakeholders to implement clients’ strategic requirements
• Acts as a trusted advisor based on a long term perspective on current and future needs

Skills and Experience:

• Client relationship management skills
• Highly developed knowledge of the securities industry
• Strong analytical capability
• Well-developed influencing skills
• Strong stakeholder management skills

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Country Head of Audit, Nigeria

Job ID: 14994
Location: Lagos
Work style: Office Working
Job type: Regular Employee
Area of interest: Audit, Accounting & Finance

Job Summary

• The Country Head of Audit (CHOA) Nigeria at Global Internal Audit (GIA) plays a pivotal role in the third line of defence, ensuring independent assurance of management's control over business activities.
• Responsible for leading the GIA Strategy, the role emphasizes customer experience, effective group change, and identifying efficiencies.
• The Head of Audit acts as a team manager, overseeing high-quality audits, adhering to professional standards, and promoting valued behaviors within the team. Engaging with various committees, the role involves representing GIA at formal meetings, challenging, and providing data-driven insights.
• Additionally, the Head of Audit contributes to risk assessment, manages audit delivery, and ensures effective stakeholder management, thereby safeguarding the assets, reputation, and sustainability of the Group.
• The position also entails effective budget management, risk assessment, stakeholder engagement, and adherence to governance and regulatory standards.
• The incumbent leads by example, fostering a culture of ethics, compliance, and continuous improvement within the GIA function.

Key Responsibilities

• GIA represents the third line of defence whose primary role is to help the Board and Executive Management to protect the assets, reputation and sustainability of the Group.
• GIA provides independent assurance on the management’s awareness of risks and the effective execution of controls within their business activities (the first line) and of the relevance, effectiveness and monitoring of risk and related controls maintained by the Risk Framework Owners and Policy Owners (the second line).
• As defined in the Audit Charter, all staff in GIA must exhibit the highest level of professional objectivity at work.
• They must make a balanced assessment of all the relevant circumstances and not be unduly influenced by their own interests or by others in forming judgments.
• GIA will adhere to the Definition of Internal Auditing, the Core Principles for the Professional Practice of Internal Auditing, Code of Ethics and the Standards for the Professional Practice of Internal Auditing that are published by the IIA.
• It is expected that all members of GIA strive to operate as role models for the Group’s valued behaviours. GIA methodology has defined “Habits of a Human Auditor” which are aligned to the Group’s valued behaviours and communicated across the function.

In addition to the responsibilities defined in the Audit Charter to protect the assets, reputation, and sustainability of the Group. The Head of Audit is expected;

• To lead through example, build the appropriate culture and values, develop valued, engaged, and motivated teams, grow our people, strengthen inclusivity, team engagement, wellbeing and psychological safety.
• Be a leader who helps grow the Bank, harnessing a strategic mindset and the ability to navigate complex situations and ambiguit:
  • Contribute to the broader GIA strategy and to key deliverable as required
  • Be a champion in managing change as Bank and GIA evolves with time
  • Be an advocate of strategy and align and embed it in audit delivery
• To Team Manage audit delivery by taking responsibility for high-quality audits, providing insights and impactful commentary on the management of risks. Responsible, where serving as Team Manager, for the finalisation of audit issues and the audit report.
• To role model the valued behaviours and develop an environment in which positive behaviours are celebrated and poor culture is challenged.
• To oversee that work carried out by the team is executed in an efficient and effective manner, within the given budget and timelines, and in line with GIA methodology standards.
• To clearly identify the risks and impact of issues during issue writing, agreeing these issues with management and obtaining quality management action plans to mitigate the risks raised.
• To lead continuous monitoring of assigned countries / portfolio areas, and to build and maintain engagement with stakeholders.
• To take responsibility for the implementation and support of department-wide exercises such as annual audit planning, risk assessment and training.
• To support GIA audit teams by providing product / country knowledge and expertise for their audits relating to the individual’s area of responsibility.
• To attend and represent GIA at formal committees and Group meetings, providing meaningful challenge and data-driven insights, as required, e.g., Governance Committees and Country Non-Financial Risk Committees.
• To serve as the GIA portfolio / country subject matter expert – proactively engage with peers and stakeholders to maintain, build and share knowledge.
• Issue validation: All audit issue action plans agreed during audit fieldwork should be tracked through to completion in accordance with methodology requirements

Strategy:

• Contribute to the GIA risk assessment and design the subsequent risk-based audit plan for the assigned portfolio of CHOA Nigeria.
• Audits recommended by the HOA in the GIA audit plan should address the key risks identified in the detailed risk assessment and in the audit planning process and meet relevant regulatory requirements and coverage expectations.
• Periodically assess whether the audit plan remains relevant throughout the year as the risk profile of the business and entity changes. Propose changes as appropriate.
• Ensure that audit team operates in line with the Audit Charter during engagements, remains independent from management and free from interference.

Audit Delivery:

• To act as Team Manager, as necessary, on assigned audit work primarily involving Nigeria as well as other areas across the Group as required. This will entail managing the Team Leader and team members working on the audit to deliver the Audit Planning Memo, Process Risks Controls Matrix, agree issues and action plans with management and submission of draft report to the Team Manager for review.
• Provide clear guidance, detailed review and supervision of the audit team’s work so that audit deliverables meet quality standards and timelines in line with the GIA methodology.
• Provide guidance on business and audit technical knowledge and management skills to team leaders and team members to enable them to effectively deliver their assigned audit work.
• Provide technical input and challenge on audit work being undertaken within the scope of assigned product or country area of responsibility. This will include working with the audit team to produce outputs of high quality which address the areas of greatest risk.
• Support adherence to the GIA methodology in all areas of the audit engagement, as well as raising awareness and understanding of the methodology.
• Demonstrate sound knowledge of both business and technical areas and expert knowledge in the audit process, including the GIA system, so that audit work is carried out to a high standard that meets all methodology and GIA system requirements.
• Take the lead in presenting the draft report in the GIA report review process (to the tollgate or report approver); and
• Monitor the implementation and delivery of the agreed issues and action plans for the audits assigned, understanding the key risks arising, provide advice on resolution of issues to auditees and action plan owners and escalate audit findings that remain unresolved.

Business (Budget):

• Effectively manage the cost within the allocated budget for audit engagements.
• Identify and implement opportunities for cost savings and optimal productivity of assigned audit engagements.

Risk Assessment:

• Update the assigned Continuous Risk Assessment on a regular basis to identify changes in risk profiles and document these in a timely manner, proposing changes to the assigned audit plan, as appropriate.
• Promote early identification and escalation of risks, issues, trends and developments to relevant stakeholders. Be prepared to raise issues/concerns outside the normal audit process.
• Attend relevant meetings (e.g., Management Groups and risk Committees) provide insights and meaningful challenge, ensuring risks are appropriately identified, discussed and timely remediation plans are put in place.
• Adopt a proactive approach to risk assessment through stakeholder engagement and monitoring of the external environment to improve audit planning.
• Review MI and reports regularly to keep up to date with key trends within the business and audit deliverables.

Stakeholder Management:

• Establish and maintain effective working relationships with the management of business units which fall under portfolio responsibility.
• Effectively manage external stakeholders such as regulators and reviewers.

People & Talent:

• Build a collaborative and inclusive culture that creates psychological safety, treating people with courtesy respect and promotes wellbeing.
• Develop and manage audit talent by guiding the audit team’s development & career growth - Build the right skills, capacity and specialism in the right teams/locations.
• Deliver a robust succession plan.
• Empower the team to innovate and make creative decisions to meet business needs; recognise staff that innovate or go the extra mile.
• Contribute to building a high performing function through frequent check ins and coaching evidenced by use of Feedback mechanisms.
• Influence change within the department by highlighting potential enhancements.
• Identify and successfully complete key internal training for self-development; proactively seek an external lens to support delivery of meaningful audit work.

Governance:

• Manage the relevant Country stakeholders, as appropriate, and establish good working relationships to help the businesses improve the control environment and keep updated with changes in the business impacting their risk profile.
• Propose changes to audit plans, so the audit plan remains relevant.
• Lead by example on how to communicate audit-related matters and resolve any conflict between auditors and auditees during an audit. Use networks and relationships to build engagement and achieve results.
• Escalate delays in the execution of audit work, both to auditee management and GIA management, role model this behaviour to Team members.
• Be able to clearly explain issues identified along with the risks and root causes to GIA and business management, using language designed to be understood by non-experts; and

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent).
• Support GIA to achieve the outcomes set out in the Bank’s Conduct Principles.
• Lead the Nigeria and other GIA teams as assigned to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.

Key stakeholders:

• Establish and maintain effective working relationships with the specific country management and business units.
• Effectively manage external stakeholders such as regulators and reviewers.
• GIA Executive Team, GIA Group and Country Leadership teams.

Other Responsibilities:

• Embed Here for good and Group’s brand and values in Group Internal Audit.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Qualifications

• Educational Qualification - Candidates should possess a minimum of Bachelor's Degree
• Certifications  -   ACCA/ACA

Skills and Experience:

• Manage Conduct
• Manage Risk
• Manage People
• In-depth understanding of Wealth Management risk management and associated control requirements;
• Strong communicator, both written and verbal, with ability to clearly explain controls to be tested and risks identified to audit and business management;
• Confident and courageous to raise and escalate ideas or concerns in a professional and timely manner;
• Proactive, self-directed and able to work with minimum supervision;
• Ability to work within a global team.

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing:

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online