Job Vacancies @ Standard Chartered Bank – 3 Positions

Job Title: Manager, Facilities

Location: Victoria Island, Lagos
Employment Type: Full Time

Job Description

• To direct preventative repairs and maintenance procedures and ensure buildings and equipment are well maintained and in optimal working condition.
• Responsible for day-to-day operational activities in the assigned region.
• To ensure that all operations are in accordance with established health, safety and environmental standards and regulations and that services purchased are of acceptable quality at the least possible cost.
• Ensure high standards of customer service are maintained by the facilities team, addressing and resolving issues effectively.
• Liaises with service providers on all premises maintenance issues and also ensuring the use of good quality materials, good finishing with prompt attention.
• Monitoring of all maintenance activities to ensure that they adhere to the service level Agreement and ensures the inspection of workmanship and materials as defined in the manuals.
• Implement and maintain safety protocols, conduct regular inspections, and ensure compliance with health, safety, and environmental regulation.
• To ensure that bank operations are in compliance with established procedures, policies, regulations and codes as it affect property maintenance.
• Coordinate the activities of all project stakeholders to ensure proper alignment with plans, processes and governance.

Qualifications

• BSc. in Estate/Facilities Management, Civil/Mechanical Engineering or other relevant disciplines.
• Professional Certification can be an added advantage.

Experience:

• At least 5 years demonstrable experience in Facilities Management or Customer Service Management.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified canddiates should:
Click here to apply online

Job Title: Transactional Banker

Location: Ilupeju, Lagos
Employment Type: Full Time

Job Description

• To effectively support and deliver excellent service to Private Banking clients by carrying out all their banking transactions ranging from foreign and local transfers, account maintenance, issuance of bank collaterals such as platinum debit card, chequebook, priority pass, credit cards etc.

Job responsibilities

• To deliver excellent and consistent service delivery by setting up clients on internet and mobile banking upon receipt of customer instructions, executing local and foreign transfer instructions within improved turnaround times, processing credit card and loan requests efficiently, and managing customer complaints and enquiries in a timely and professional manner.
• To drive clear and consistent communication on our customer value proposition
• To monitor and maintain attrition rate below the set budget.
• To drive product usage and channel adoption for Private Banking clients
• To manage query and complaint management within the Private Banking segment.

Qualifications

• University Degree.

Experience Required:

• 3 - 4 years of banking experience with in‑depth knowledge of private banking clients, their financial needs, and expectations.
• Strong knowledge of wealth management instruments and investment products, a customer‑centric and service‑oriented mindset to deliver excellent and consistent service, as well as strong verbal communication skills and basic relationship management capability.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified canddiates should:
Click here to apply online

Job Title: Executive Banker

Location: Kano
Employment Type: Full Time

Job Description

• To proactively promote a relationship-based offering by being a dedicated and primary point of contact for customers in the Executive Banking segment, through the provision of banking solutions which meet their needs and in accordance with the specified value propositions.

Job Responsibilities

• Acquire and open new accounts and cross sells additional products and services in line with customer needs by identifying and referring sales leads to other business stakeholders (e.g., Vehicle and Asset Finance, Electronic Banking, Card, Home Loans, Digital Channels, Enterprise Banking, etc.).
• Conduct a financial needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer's needs and priorities (in line with Financial Advisory and Intermediary Service Act license categories).
• Establish, build and strengthen relationships with customers based on mutual respect, in order to retain customers and gain word-of-mouth referrals. Places equal emphasis on liability generating (non-borrowing) and borrowing customers.
• Grow the Executive Banking new to bank customers, balance sheet and income statements in line with business strategic objectives. Increases branch advances by responsible lending practices.
• Promote and pro-actively solution a range of banking offerings and solutions to meet the financial needs of executive banking customers (e.g., initiating outbound calls to reactivate dormant accounts, digitally on boarding a client, etc.) in line with the segment value proposition.

Qualifications

• Minimum of University Degree.

Experience:

• 5-7 years experience in sales and relationship management of customers and able to drive profitability and build relationships.
• Proven sales track record in the financial industry

Behavioural Competencies:

• Generating Ideas
• Convincing People
• Developing Strategies
• Exploring Possibilities
• Interacting with People

Technical Competencies:

• Business Banking
• Consumer Banking
• Governance - Risk - Compliance
• Lending.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online