PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the following positions below:

1.) Mandarin Speaking Operations Analyst - Customer Service
2.) Team Lead - Commercial Contracts
3.) Software Tester (POS)
4.) Legal Manager
5.) Senior DevOps Engineer

Job Title: Mandarin Speaking Operations Analyst - Customer Service

Location: Opebi, Lagos
Employment Type: Full Time

Job Summary

• We are looking for a skilled Mandarinspeaking Operations Analyst to join our Customer Service team at PalmPay.
• In this role, you will be responsible for ensuring operational efficiency and delivering excellent customer experiences.
• This role involves analyzing data, improving processes, and ensuring efficient and effective business operations.
• Your main focus will be on analyzing customer service operations, identifying areas for improvement, and implementing strategies to enhance service delivery.

Key Responsibilities
Data Analysis and Reporting:

• Collect, analyze, and interpret data to identify trends and insights.
• Prepare reports and presentations to communicate findings to management.
• Monitor key performance indicators (KPIs) and develop metrics to track operational performance.

Process Improvement:

• Identify areas for process improvement and operational efficiency.
• Develop and implement strategies to enhance workflow and reduce costs.
• Collaborate with cross-functional teams to streamline operations.

Market and Business Research:

• Conduct market research and analysis on Mandarin-speaking regions.
• Stay updated on industry trends and the competitive landscape.
• Provide insights to support strategic decision-making.

Communication and Coordination:

• Serve as a liaison between the company and Mandarin-speaking clients or partners.
• Facilitate communication and coordination with stakeholders in Mandarin-speaking regions.
• Ensure accurate and timely translation of documents and communications.

Project Management:

• Support project planning and execution.
• Monitor project timelines and deliverables.
• Ensure projects are completed on time and within budget.

Compliance and Risk Management:

• Ensure compliance with local regulations and company policies.
• Identify potential risks and develop mitigation strategies.
• Conduct regular audits and reviews to ensure operational integrity.

Qualifications
Education:

• Bachelor’s degree in Business Administration, Operations Management, Economics, or a related field.

Language Proficiency:

• Fluency in Mandarin (both written and spoken). This is a Must Have

Experience:

• Proven experience in operations analysis, process improvement, or a related role.
• Experience working in or with Mandarin-speaking regions is preferred.

Skills:

• Strong analytical and problem-solving skills.
• Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau).
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and projects simultaneously.
• Attention to detail and strong organizational skills.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Team Lead - Commercial Contracts

Location: Ikeja, Lagos
Job type: Full Time
Career level: Manager / Supervisor

Job Summary

• The Team Lead - Commercial Contracts will hold a pivotal role within our legal team, overseeing the review and drafting of commercial contracts, with a focus on Tenancy Agreements and other pertinent documents.
• The ideal candidate will possess extensive experience in the banking or fintech sector, particularly in the review and drafting of commercial contracts.

Key Responsibilities

• Oversee the review and drafting of commercial contracts, including Tenancy Agreements, ensuring compliance with relevant laws and regulations.
• Lead negotiations with external parties to secure favorable terms and conditions in commercial agreements.
• Provide legal guidance and support to internal stakeholders on commercial contract matters.
• Conduct legal research to stay updated on industry developments and regulatory changes.
• Collaborate with cross-functional teams to address legal issues and mitigate risks.
• Mentor and coach junior legal staff to enhance their contract drafting and negotiation skills.

Requirements

• Bachelor’s degree in Law. A Master’s degree in Business & Commercial Law and other relevant certifications will be advantageous.
• Minimum of three (3) years’ experience in reviewing and drafting commercial contracts, preferably in the banking or fintech sector.
• Candidates called to the bar between the period of 2015 & 2016.
• Sound knowledge of commercial, corporate, and financial laws.
• Strong negotiation and communication skills, both verbal and written.
• Detail-oriented with a strategic approach to risk assessment.
• Proficiency in legal research and Microsoft Office Suite.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Software Tester (POS)

Location: Ikeja, Lagos
Job type: Full Time
Career level: Mid Level

About the Role

• As an Intermediate QA Engineer specializing in POS testing, you will play a crucial role in validating the functionality, performance, and security of our Point of Sale (POS) systems.
• You will work closely with our development team to identify and resolve issues, ensure compliance with industry standards, and deliver high-quality products.

Responsibilities

• Design, develop, and execute test plans, test cases, and test scripts for POS systems.
• Perform functional, regression, integration, and performance testing of POS applications and hardware.
• Collaborate with developers, product managers, and stakeholders to understand requirements and define testing objectives.
• Identify, document, and track defects, and work with the development team to resolve issues.
• Execute and monitor tests on various POS terminals, including card and cardless transactions.
• Verify compliance with industry standards such as ISO8583, EMV, and PCI DSS.
• Review and validate transaction data, including card data, PIN blocks, and other critical fields.
• Conduct end-to-end testing of POS systems in different environments, including production and test environments.
• Prepare and present test reports, summaries, and recommendations for improvements.
• Stay up-to-date with industry trends and emerging technologies related to POS and payment systems.

Requirements

• Strong understanding of POS transactions, including card and cardless payments, and industry standards such as ISO8583.
• Hands-on experience with test automation tools and frameworks (e.g., JMeter, Selenium).
• Proficiency in scripting languages (e.g.Java) for test automation and data analysis.
• Knowledge of EMV, PCI DSS, and security best practices for payment systems.
• Experience with POS terminal hardware and software testing.
• Strong analytical and problem-solving skills, with attention to detail.
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Preferred Skills:

• Experience with ISO8583 message structure and transaction processing.
• Familiarity with Agile methodologies and project management tools (e.g., Jira, Confluence).
• Certification in Quality Assurance (e.g., ISTQB) is a plus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Legal Manager

Location: Ikeja, Lagos
Job type: Full Time
Career level: Manager / Supervisor

Job Overview

• The Legal Manager will play a crucial role in our legal team, overseeing the review and drafting of commercial contracts, including but not limited to SLAs with banks, switches, micro-finance banks, OFIs, etc.
• The ideal candidate should have extensive experience in the banking or fin-tech industry, particularly in reviewing and drafting commercial contracts.
• This is a fully on-site job in Ikeja, Lagos State, Nigeria.

Qualifications and Requirements

• Bachelor's Degree in Law. A Master’s degree in Business & Commercial Law and other relevant certifications will be advantageous.
• At least ten (10) years of experience, with at least 3 years in a legal managerial role in the banking and fin-tech industry, particularly in reviewing and drafting commercial contracts.
• Core experience in reviewing and drafting SLAs with banks, switches, micro-finance banks, OFIs, etc.
• Strong understanding of commercial, corporate, and financial laws.
• Core experience in corporate governance practices.
• Sound knowledge of commercial, corporate, and financial laws.
• Excellence in negotiation and communication skills, both verbal and written.
• Ability to work independently and handle multiple tasks simultaneously in a fast-paced environment.
• Detail-oriented with a strategic approach to risk assessment and management.
• Proficiency in legal research and Microsoft Office Suite.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior DevOps Engineer

Location: Ikeja, Lagos
Employment Type: Full Time

Job Summary

• The Senior DevOps Engineer will be responsible for managing Palmpay’s cloud and on-premise network infrastructure as well as troubleshooting cloud systems and partner’s network.
• The ideal candidate will be responsible for troubleshooting and resolving complex application network issues, ensuring minimal downtime and optimal performance of the network.
• You will collaborate with cross-functional teams to plan and execute channel network migrations, upgrades and expansions.

Responsibilities
Cloud and On-prem Network Infrastructure Design and Troubleshooting:

• Design, implement, and maintain robust channel/application network infrastructure to support organizational needs.
• Conduct regular application/channel network assessments and audits to identify potential vulnerabilities and areas for improvement
• Maintain detailed documentation of Channel network configurations, changes, and troubleshooting procedures.

Cloud Systems Design and Operations (AWS Resources):

• Design and implement scalable and secure cloud infrastructure solutions using AWS services.
• Manage and monitor AWS resources, ensuring high availability, performance, and cost-efficiency.
• Provide guidance and support for cloud migration projects, ensuring a smooth transition to or from AWS.

DevOps Tools/Operations and Proxy Configurations with Nginx:

• Implement and manage CI/CD pipelines using DevOps tools such as Jenkins or GitLab CI
• Configure and optimize Nginx as a reverse/tcp-ip proxy, load balancer, and web server.
• Collaborate with development and operations teams to ensure seamless integration and deployment of applications.

Kubernetes Deployment and Maintenance:

• Deploy and manage Kubernetes clusters to support containerized applications.
• Monitor and troubleshoot Kubernetes clusters to identify and resolve issues proactively.
• Implement best practices for Kubernetes security, resource management, and disaster recovery.

Requirements

• B.Sc in Computer Science, Engineering, or a relevant field
• Minimum of 5 years experience in a similar role
• Good knowledge of Java
• Experience developing engineering applications for a large corporation.

Technical Skills:

• Containerization tools – Kubernetes & Docker
• CI/CD – Jenkins & Gitlab Cloud – AWS, Ali cloud (good to have)
• Monitoring – Grafana, Zabix, Prometheus
• Networking – Fortigate, Cisco & Mikrotic
• TCP-IP/Reverse Proxy configuration - Nginx.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online