🇳🇬 Job Vacancies @ MTN Nigeria – 5 Positions

Job Title: Manager - Change Management, Human Resources

Job Identification: 5238
Location: Ikoyi, Lagos
Job Category: MTN Level 3
Job Schedule: Full time
Reports To: Senior Manager - Employee Experience and Change
Division: Human Resources

Mission

• Facilitate organizational change initiatives in line with business objectives to ensure changes are adopted smoothly and effectively by all stakeholders to enhance a successful implementation and adoption.

Description

• Assess and measure organization readiness to embrace and accept the change initiatives.
• Facilitate post-impact assessments as required to determine impact.
• Apply a structured change management approach and methodology to lead change management activities.
• Assess change impact on the current organization and measure organization readiness to embrace and accept the change initiatives.
• Identify potential people-side risks and anticipated points of resistance and develop specific plans to mitigate or address the concerns.
• Work with project teams and stakeholders to integrate change management activities into the overall project plan.
• Develop Annual Strategy that includes Stakeholder Mapping/Communications Plan and Change Management methodology.
• Define and establish org-wide the Rules of Engagement i.e. what triggers a change, the degree of the change initiative, when should an external party be involved etc.
• Collaborate with Business Partners and Line Management in development, implementation, and adoption of change initiatives.
• Build and sustain the credibility of the CMO and agreed metrics to define its success.
• Strategic partnerships with MTNN leadership team to drive awareness on expected behaviors and impact on non-compliance on bottom-line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on customer centricity.
• Facilitate people-impact change initiatives.
• Facilitate an improvement in change management initiatives and perception of frequency of unplanned changes.
• Be the SPOC on Change Management initiatives – facilitate deployment of change management plans.
• Foster a culture that embraces change and innovation – promotes a mindset of continuous improvement that encourages employees to adapt to new challenges and opportunities.

Requirements
Education:

• First Degree in any discipline.
• Possession of professional certification in Human Resources will be an advantage.
• Fluent in English.

Experience:
6 - 13 years’ experience which includes:

• Experience working in a medium to large organization
• Experience and knowledge of change management principles and methodologies must have a valid Change Management Certificate.
• Experience in leading and undertaking complex transition or change management projects.
• Experience in a consulting / advisory role in HR

Application Closing Date
7th February, 2025; 10:59 PM.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Coordinator - Service Fulfilment PH, Fixed Broadband

Job Identification: 4066
Location: Rivers
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Senior Manager - FTTH Service Fulfilment
Division: Fixed Broadband

Mission

• Fulfill Fibrenet orders to customer satisfaction within Service Level Agreement (SLA) and acceptable service standards.
• Orchestrate the service fulfillment process through efficient coordination of key actors and touchpoints to meet run rate targets and support FTTH business acceleration.

Description

• Track new job orders (JO) on DCLM, push them to appropriate home connection (HC) partners, and orchestrate their fulfillment in compliance with the Standard Operation Procedure (SOP), SLA, Customer Service Etiquette, and MTN Service Culture.
• Proactively manage and resolve all operational challenges experienced by HC partners during home connection visits and installation.
• Track HC partner’s material usage (ONT and accessories) and avert stock-outs that may impact service fulfillment operations.
• Activate product types upon successful provisioning of customer ONTs and forward batches of fulfilled JOs to appropriate Customer Service Partners for customer onboarding.
• Update the service fulfillment BSS system (DCLM) in a timely manner and ensure updates are accurate and consistent.
• Effectively manage customers for issues resulting in service fulfillment delays to prevent negative social media comments that may demarket the brand, impede referral sales, or trigger refunds.
• Coordinate home connection (HC) vendor field activities, especially drop cabling activity, customer service etiquette, and stock usage tracking to prevent material stock-outs that may impact SLA and customer journey.
• Be the customer’s advocate throughout the service fulfillment journey and ensure the customer is managed with continuous and consistent communication.
• Develop an effective feedback mechanism to improve operational efficiency and standardize the service culture.
• Orchestrate the interactions and relationships with ecosystem players to achieve continuous upskilling of field teams, service culture, and brand awareness.

Requirements
Education:

• First Degree in Social Sciences, Engineering, or IT-related disciplines
• Fluent in English

Experience:

• 3–7 years’ experience in a service fulfillment role in a telecoms, e-commerce, or financial services industry.
• Experience in customer service etiquette, sales/marketing, or a related function.
• Proficiency in Microsoft Office Tools (Word, PowerPoint, and Excel)
• Experience working in a medium organization.
• Understanding MTN fibre broadband products is an added advantage.
• Basic knowledge of FTTx technology and architecture is an added advantage.
• Excellent organizing, time management, and problem-solving skills.

Application Closing Date
7th February, 2025; 10:59 PM.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Advisor - Learning and Talent Management Commercial Marketing and CRX

Job Identification: 5177
Location: Ikoyi, Lagos
Employment Type: Full time
Job Category: MTN Level 2
Reports To: Manager - HR Business Partnering
Division: Human Resources

 Mission

• Design and/or implement learning programs and career development frameworks to enhance employee capabilities across technical, leadership and soft skills domains.
• Lead talent assessment and succession planning initiatives to identify high-potential employees and create structured development paths for critical roles.
• Partner with business leaders to analyze skill gaps and develop targeted training solutions that align with organizational strategy and demands of both the telecoms and technology industries.
• Monitor and evaluate effectiveness of learning programs through KPIs, feedback mechanisms and ROI analysis to ensure continuous improvement and business impact.

Description

• Assist in the implementation of Talent Development initiatives and monitor implementation of talent/succession plans for talent pool candidates.
• Manage learning budget and resources efficiently.
• Develop customized learning plan as an outcome of capability gap assessment deployed.
• Collaborate with business leaders on learning and talent initiatives.
• Curate personalized learning recommendation to employees to close identified gaps.
• Identify and document participant tracking methods and MTNN accountability requirements.
• Develop periodic reports and statistics on learning related activities in the organization and participants’ progress
• Generate talent/ succession planning, career management and employee development reports as required.
• Analyze and provide statistical data in relation to career management, employee development and succession readiness.
• Support in the preparation of the required documentation for talent review and participate in development/career management discussions.
• Collate employee career development plans and maintain all employee career/ development records in appropriate database.
• Provide administration support for MTN’s Leadership Talent Management programme and other development initiatives.
• Provide required support in driving and implementing business initiatives of assigned divisions.
• Provide support for career management function, educating staff on career management options, rules and related matters and assisting in career development campaigns.
• Facilitate completion of any personality/strengths assessments to be deployed to employees
• Facilitate e-learning utilization as part of MTNs 70:20:10 Philosophy.
• Develop and maintain related training policies, procedure and guidelines.
• Maintain accurate learning records.
• Support succession planning and leadership development.
• Analyze learning metrics.
• Communicate learning and career opportunities.
• Ensure 100% compliance with stipulated regulatory training requirements from ITF and others.
• Administer learning management systems (LMS).
• Track and monitor employees’ career within MTN and ensure the career management system is updated accordingly in response to approved employee movement or status changes.
• Manage and evaluate vendors and consultants as they relate to continuing education services.
• Provide appropriate information and advice to MTNN employees wishing to pursue a programme and / or those already on the scheme. (Information such as late registration, assignment submission, withdrawals, etc.).

Requirements
Education:

• First Degree in any related discipline
• Fluent in English
• Affiliation with HR professional body - CIPM, HRCI, SHRM, ATD, NITAD.

Experience:
3 - 7 years’ experience which includes:

• Minimum of 3 years’ experience in an area of specialization; with experience in supervising others
• Experience working in a medium-sized organization.

Application Closing Date
3rd February, 2025 (10:59 PM).

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Advisor - Benefit and Recognition

Job Identification: 5175
Location: Ikoyi, Lagos
Employment Type: Full time
Job Category: MTN Level 2
Reports To: Senior Manager - Reward and Recognition
Division: Human Resources

Mission

• To Provide support to the HR function in the areas of Workforce Reporting, Metrics and Benefits Administration.

Description

• Assist in the administration of benefits and related programs and ensure accuracy and seamless operation.
• Develop statistical models to enhance decision quality in Reward & Recognition management
• Carry out research on benefits and recognition practices and benchmark MTNN HR practices internally and externally to improve offerings.
• Coordinate and monitor employee recognition activities organization wide and report on uptake / participation rates.
• Drive monthly / quarterly / annual recognition campaigns and provide support to the divisional recognition programs.
• Support Club 0803 administration, including sourcing of vendors, platform administration, driving staff participation and query resolution.
• Assist in the review of existing PPPs to identify areas for improvements and support closure.
• Support the drive for quality assurance of HR data and enhance existing data sources.
• Prepare and circulate monthly headcount reports.
• Support generation of workforce metrics, monitor trends in workforce performance and report on variances and related trends
• Assist in the coordination of staff bus administration.
• Respond to all levels of employees for query resolution on recognition and benefits related issues in a timely and supportive manner.
• Undertake and provide support to other deliverables as assigned by line manager.

Requirements
Education:

• First Degree preferably in Social Sciences, numerate or any other relevant degree
• Fluent in English.

Experience:

• 3 - 7 years’ experience in an area of specialization; with experience with working with others
• Experience working in a medium organization
• Experience in formal business analysis, or consulting / advisory role
• Experience in Human Resources is desirable
• Previous work experience in applying Analytics/Statistics to business outcomes.

Application Closing Date
3rd February, 2025 (10:59 PM).

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Advisor - Operational Compliance

Job Identification: 5163
Location: Ikoyi, Lagos
Employment Type: Full time
Job Category: MTN Level 2
Reports To: Manager - Operational Compliance and Internal Control
Division: Risk and Compliance

Mission

• Policy Management: To coordinate and control all operational documents (Policies, Processes and Procedures) in MTN Nigeria and drive standardization of the documents
• Standards Compliance: Oversee the implementation and maintenance of ISO 9001:2015 (Quality Management System) and ISO 37301 (Compliance Management System) standards in MTN Nigeria and any other relevant standards as determined by management.
• Project Management: Provide support for project-related initiatives, ensuring that they are executed in accordance with defined requirements and expectations.
• Operational Excellence: Identify areas for operational improvement and implement changes to enhance efficiency, effectiveness, and compliance.
• Internal Control: Developing, implementing, and maintaining internal control policies, processes, and procedures; conducting risk assessments; monitoring control effectiveness; and ensuring compliance with all applicable obligations, requirements, and organizational policies.

Description

• Ensure value is created by optimizing business projects/activities.
• Identify Cost-Saving Opportunities and Enhance Revenue Growth: Share ideas on reducing waste, optimizing resources, and contributing to developing new products, services, or features that drive revenue growth.
• Liaise with all divisional points of contact on documentation to ensure that all required operational documents (policies, procedures, processes, and operational level agreements) are developed, dated, and signed off.
• Communicate with all stakeholders when new and revised documents have been placed on the portal.
• Drive the standardization of all operational documents by ensuring that only the approved templates are used for developing documents.
• Track and ensure alignment of MTN Nigeria's policies, processes, and procedures with ISO 9001:2015 (Quality Management), ISO 37301 (Compliance Management), ISO 27001 (Information Security), ISO 22301 (Business Continuity Management), and other relevant management system standards as determined by management.
• Support internal and external audits for surveillance or recertification of applicable standards (ISO 9001:2015, ISO 37301, ISO 27001, ISO 22301, etc.), manage required documentation, effectively manage stakeholders and business functions under scope, follow up to ensure timely resolution of all identified non-compliance issues, and achieve organizational strategic objectives and goals with respect to maintaining up-to-date certification of systems standards.
• Conduct a requirement analysis to identify required processes for smooth business operations.
• Drive compliance to all operational processes within all divisions of MTN Nigeria and spontaneous compliance checks on critical processes.
• Quality assurance and control of the documents by coordinating and ensuring that all operational documents are appropriately saved on the share portal and PPP Universe Management System (PUMS) while obsolete documents are cleared from the portal as appropriate
• Maintain an up-to-date record of all live documents and coordinate with the respective divisions to ensure documents are reviewed as at when due.
• Liaise with IS and/or consultants to maintain the applications that are in use for document management and develop new ones as the need arises.
• Proactively follow up for maintenance of document management systems and corrective actions when issues arise on the systems.
• Develop, implement, and maintain internal control policies and procedures.
• Conduct risk assessments and design controls to mitigate identified risks.
• Identify and report control deficiencies.
• Ensure closure of all identified deficiencies by control owners.
• Monitor and evaluate internal control effectiveness.
• Provide training on internal control policies and procedures.
• Maintain internal control documentation.
• Ensure compliance with regulatory requirements and organizational policies.
• Provide guidance and support on internal control matters.
• Assist in coordinating day-to-day performance and quality monitoring exercises, implementing effective, proactive, quality processes at the operating level that will positively impact quality and enhance customer satisfaction.

Requirements
Education:

• First Degree in any relevant discipline
• Fluent in English.

Experience:

• 3 - 7 years of experience in an area of specialization, with experience working with others
• Experience working in a medium-sized organization
• People management experience.
• Experience in Process Reengineering
• Experience in ISO Management System Standards
• Project Management Skills
• Experience in audit of quality management systems
• Cross-functional role relationships
• Experience in designing, implementing, and evaluating internal controls, conducting risk assessments, and performing control evaluations.
• Experience in document management systems and associated technology tools usage.

Application Closing Date
3rd February, 2025 (10:59 PM).

Method of Application
Interested and qualified candidates should:
Click here to apply online