🇳🇬 Job Vacancies @ MTN Nigeria – 10 Positions

Job Title: Manager - Service Fulfillment

Job ID: 5494
Location: Ikoyi, Lagos
Employment Type: Full-time
Job Category: MTN Level 3
Reports To: Senior Manager - FTTH Service Fulfilment
Division: Fixed Broadband

Mission

• Develop and manage end-to-end service fulfillment operations for FTTx customers, as per SLA and business objectives. Develop effective strategies for optimal home connections and achievement of targets.
• Plan and own team management to accelerate home broadband connections for high-value customers in a professional, agile manner with an uncompromising concern for safety, quality, aesthetics, and time.
• Ensure management of contractors and external stakeholders with strict guidelines and governance mechanisms.

Description

• Manage the performance measurement and monitoring of Fibre broadband propositions / promotion / activity to ensure that it adheres to business plan and provide feedback to senior management as requested.
• Develop competitive broadband strategies for MTN Broadband product plans, solutions, and value propositions
• Establish a commercial footprint for various channels that shadow the network roll-out.
• Value created by increase in customer base, product sales, contracts signed etc. for enterprise-wide Broadband products and services.
• New business opportunities from products launched, sector/market growth, product/process innovation, process reviews/audit implementation etc., across the company.
• Strategic alignment with NWG On rollout timelines and objectives. Develop model business cases.
• Troubleshooting of GPON, FTTx/ODN, LAN and related access technologies.
• Advance knowledge of FTTx/ODN architecture, including colour code standard for identifying fibre cables, connectors, patch cords and service terminals/boxes.
• Participate in Contract negotiations to reduce costs and drive MTNN Value Creation Philosophy
• Drive the adoption of New Growth Opportunities for the Business within the Fibre service segment
• Manage the tracking of new job orders (JO) on DCLM, push them to appropriate home connection (HC) partners and orchestrate their fulfillment in compliance with the Standard Operation Procedure (SOP), SLA, Customer Service Etiquette and MTN Service Culture.
• Proactively manage and resolve all operational challenges experienced by HC partners during home connection visits and installation.
• Manage team to ensure that installers test broadband service and do proper housekeeping before they leave customer location.
• Be involved in upskilling and capacity training of field service partners and installer teams - leverage diverse service fulfilment scenarios as use cases to educate and improve service standards.
• Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Qualifications
Education:

• First degree in Social Sciences, Engineering, or IT Related Disciplines
• Fluent in English.

Experience:
6 - 13 years’ experience which includes:

• 5 or more years’ experience in a service fulfilment role, in a telecoms, ecommerce, or financial services industry.
• Experience working in a medium organization and a multi-vendor network environment, preferably a telecommunications business environment.
• Incidence management experience on an FTTH network, including fault discovery and resolution.
• Field service management experience, including planning, scheduling, inventory management, process management, quality control and performance reporting/analytics.
• A good knowledge of GPON, LAN and related access technologies.
• Understanding of MTN fibre broadband products – an added advantage.
• Project management, CFOT, Quality Management certifications or its equivalent will be an added advantage
• Excellent organizing, time management and problem-solving skills.
• Proficiency in Microsoft Office Tools (Word, PowerPoint, and Excel).

Application Closing Date
8th April, 2025; 10:59 PM

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Analyst - Business Intelligence, Enterprise Business

Job ID: 5499
Location: Ikoyi, Lagos
Employment Type: Full Time

Requirements

• Candidates should possess relevant qualifications.

Application Closing Date
8th April, 2025; 10:59 PM

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Analyst - CVM in Large Enterprise, Enterprise Business

Job ID: 5482
Location: Victoria Island, Lagos
Employment Type: Full Time
Reports To: Senior Manager - LE Segment Management
Division: Enterprise Business

Mission

• To drive and execute Enterprise Business customer value management strategy for MTNN
• To mine, analyze, and present data in actionable format to give key insight to aid business decisions and drive value extraction and revenue for MTNN.

Description

• Develop and refine value management use cases covering all B2B customer needs and lifecycle stages.
• Digitize the value management journey for enterprise users and customers.
• Automate enterprise customer value management lifecycle journey within campaign management tools across all services.
• Conceptualize and develop advanced analytics models in collaboration with BI and other relevant teams to enhance value management for enterprise customers.
• Establish rigorous measurement systems to track the performance of campaigns and automate base and campaign performance reports.
• Analyze and implement campaign needs and proactive problem-solving solutions.
• Develop enterprise customer value management briefs by compiling research, insights, and competitive analysis. Work both independently and collaboratively across teams to brainstorm ideas and pitch concepts to execute successful value management campaigns.
• Develop a value management strategy and operational plans through compelling presentations.
• Identify the most appropriate services to meet Enterprise customers’ needs and constraints.
• Interface with EB Sales to deliver business initiatives such as acquisition and retention, customer education, etc.
• Serve the division’s internal customers and provide solutions to improve the customer experience.
• Drive an increase in MTNN’s Net Promoter Score.

Requirements
Education:

• Bachelor’s Degree in Engineering, Business, Marketing, Business Administration, or related fields.

Experience:

• 3-7 years experience, which includes
  • 3 years of relevant work experience in marketing, sales, and account management with a focus on enterprise customer value management
  • Self-starter, highly motivated to excel under minimal supervision. Must have proven track record of executing multiple tasks in a result driven organization.
  • Ability to project manage own workload.
  • Comfortable managing complex analytical models (e.g., propensity models, segmentation, recommendation engine).

Application Closing Date
8th April, 2025.

How to Apply
Intrested and qualified candidates should:
Click here to apply online

Job Title: Officer - Process and Compliance, Finance

Job ID: 5413
Location: Ikoyi, Lagos
Employment Type: Full Time
Reports To: Manager Sales Analysis and Reporting
Division: Finance

Description

• Adherence to Supplier/ Customer related contracts/agreements
• Analyze business impact and recommend action plan (including proposed corrective actions)
• Report and communicate the observations, business impact and proposed action plan to Manager, Analysis & Reporting
• Liaise with sourcing team to obtain additional information to ensure supplier is complying with MTN terms and conditions
• Monitor the corrective action plan agreed, and report the status
• Adherence to GSSC related SLAs, Policies and Procedures
• Check adherence to GSSC related statutory, regulatory, legal compliances as per MTN checklist. This includes compliance to Safety, Health and Environment (SHE) regulation, imports, Foreign Exchange Control Documentations (FECDs), input and output taxes and managing landed costs.
• Perform Quality Assurance (QA) as per the defined QA procedures to ensure compliance to SLAs, policies and procedures related to GSSC
• Monitor the corrective action plan agreed, and report the status
• Perform Quality Assurance (QA) to check adherence to supplier and customer contract/ agreement related terms and conditions
• Exceptions Handling and Reporting
  • Identify potential sensitive issues and escalate them to the appropriate levels
  • Ensure compliance with the supplier code of ethics and the whistle blower policies
  • Preparation of periodic reports on adherence to GSSC related compliance.

Requirements
Education:

• First Degree in Supply Chain Management/finance or any related discipline
• Fluent in English.

Experience:

• 3 - 7 years’ experience in an area of specialization; with experience working with others
• Experience working in a medium-sized organization
• Good knowledge of Oracle applications

Application Closing Date
8th April, 2025; 10:59 PM

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager - NES Regional North, Network

Job ID: 5488
Location: Nigeria
Employment Type: Full Time
Reports To: Senior Manager - NES Maintenance and Support
Division: Network

Mission

• Responsible for the management of Network Enterprise Services and Fixed Broadband Services Operations in the region.
• To manage NES regional operations activities and provide top class post implementation support for MTNN Enterprise and Fixed Broadband Services.

Description

• Manage the activities of the NES operations in the region.
• Manage the NES region to ensure service vendors and 3rd party contractors responsible for routine and call-out maintenance of NES networks and systems are performing within agreed SLA.
• Monitor regional network performance, MSV coverage clusters and configuration to ensure operational presence in the cities under the region are adequately supported to meet and conformance with signed KPI’s.
• Work closely with RTMs to handle local network queries raised by the stakeholder teams (Client Success team, NSMC)
• Support supply chain in technical evaluations of all new vendors or intending vendors.
• Manage and ensure full scoping of all requests sent to supply chain.
• Set individual objectives for team members.
• Support the SM by providing timely field sensitive feedback.
• Understanding the telecommunication industry local trends and developments in order to assess the impact on MTN’s NES current and future business.
• Drive MTN Nigeria quality control process – Acceptance Test Procedure of Enterprise and FBB Services, Planned Preventive Maintenance, and HQ Redundancy failover.
• Process development and optimization.
• Manage the provision of specialist technical support to all other departments in the region regarding the network and optimize the use of resources within the region.
• Provide weekly, monthly and quarterly performance reports to identified stakeholders.
• Inter department collaboration / interface with other Network group department, Enterprise Business, Fixed Broadband Service and stakeholders.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify resources needed and assign individual responsibilities as well as set up key performance indicators for team members.

Requirements
Education:

• A first Degree in Electrical / Electronic Engineering / Computer or Telecommunications Engineering
• Management Degree will be an advantage.
• Fluent in English.

Experience:

• 6 - 13 years’ experience which includes:
  • A minimum of 3 years’ experience in telecommunications environment, with experience in supervising or managing others
  • Experience working in a medium to large organization.
  • Experience in Radio Access Network, Fiber, FTTX Operation and Maintenance.
  • Performance Management in a Telecommunications Environment
  • Experience in Managed Service environment in a multi-vendor network.
  • Advance knowledge in Microsoft Excel, Power Point, Power BI, SQL etc.

Application Closing Date
8th April, 2025.

How to Apply
Intrested and qualified candidates should:
Click here to apply online

Job Title: Manager - Software Engineering, Information Technology

Job ID: 4671
Location: Ikoyi, Lagos
Employment Type: Full Time
Reports To: Senior Manager - IT Engineering
Division: Information Technology

Mission

• Responsible for the design, planning, and optimization of MTNN’s end-to-end software platforms, solutions, and business models to achieve cost-effective and optimal software engineering solutions for customers in line with the business's strategic objectives.

Description

• Direct and define procedures for efficient execution of prompt software engineering practices.
• Manage the planning processes geared towards the design and solution of all software development within MTN IT in line with the business and technology roadmaps.
• Define and maintain software delivery measurement and optimization parameters for the in-house engineering team for all platforms.
• Manage software design activities for efficient IT capabilities to support subscribers and revenue growth for all lines of business within MTNN.
• Implement optimal, future-proof, cloud-native solutions to deliver scalable platforms to internal and external customers of MTNN.
• Direct the evolution of the ecosystem of software engineering practices.
• Review and approve technical specifications and design documents for new products and services.
• Identify trends and patterns pertaining to customer requests and needs and filter this information through relevant business areas to continually improve all aspects of the software engineering ecosystem.
• Leverage your software engineering skills and experience to design, develop, integrate, and implement products and services.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Requirements
Education:

• A First Degree from a reputable institution
• Fluent in English

Experience:
6–13 years’ experience, which includes:

• A minimum of 3 years’ experience in an area of specialization, with experience in supervising or managing others
• Experience working in a medium- to large organization
• Technical experience in planning, designing, and working with cloud services, APIs, AI, and software development.
• Vast experience in new product and service development and a good understanding of the product development life cycle
• Experience and knowledge working in an Agile Scrum software delivery environment.
• Experience in building solutions using technology like C#.Net Core, Angular, React, Kafka, Rabbit MQ, Docker, etc.
• Experience in building automated reviews and quality assurance checks into the SDLC.
• Experience with professional software engineering best practices and patterns.
• Experience in delivering technology transformation projects
• Experience building complex systems to successfully deliver.
• Experience working with the business teams to design solutions based on their requirements.
• Expertise in understanding complex technology and applying it in a practical way to create business solutions.

Application Closing Date
8th April, 2025; 10:59 PM

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Specialist - Power System Operations, North Network

Job ID: 5514
Location: Abuja
Employment Type: Full Time
Reports To: Manager - Power Operations North
Division: Network

Mission

• To carry out preventive and breakdown maintenance on key power equipment in switching centers and technical locations. Which includes generator, transformer, UPS, rectifier, HVAC, and diesel management.
• Support implementation in project implementation.
• Support the power planning unit in providing the raw data needed for planning and monitoring.

Description

• Ensure strict adherence to all policies, processes, and procedures of MTN for power planning systems and continuous improvement to foster efficiency.
• Ensure that all power executions are carried out in line with the standards and specifications of MTN and in accordance with all national and international best practices.
• Ensure all presentations and reports (daily, weekly, etc.) on the overall power systems of the network are available.
• Ensure an accurate database of power and cooling systems is available and updated as required.
• Develop, implement, and maintain an efficient management information system for the power planning unit.
• Carry out audit and ensure the correct application of cooling, DC, and AC power solutions for all standard and non-standard BTS/Tx site configurations that conform to specification.
• Seeking cost-effective energy solutions and developing plans for their approval and implementation.
• Making necessary plans and cost estimates for all power and cooling system projects
• Specify and dimension the power requirements for installations.
• Supervise and accept power installations carried out by vendors.
• Optimize power application and use.
• Preparing, developing, and seeking approvals for budgetary plans for all M&E projects (power and cooling) in MTNN.
• To monitor through site visits and data gathering from the ESS team to ensure adequate capacities are available.
• To work with the facility implementation team to ensure successful implementation of M&E projects and to verify all M&E designs and drawings from vendors and facility implementation consultants.
• Plan and assist in the implementation of power and cooling systems as specified in MTNN requirements.
• Develop the scope of work and specifications for all M&E (power and cooling) systems.
• Verify the scope of work and carry out acceptance of power, cooling, and M&E projects.
• Verify and confirm proof of concepts for trials on power and energy initiatives.
• To reduce power and cooling-related faults in the network due to poor or lack of proper planning in the technical and non-technical sites and facilities.

Requirements
Education:

• BSc / HND in Electrical / Electronic and Mechanical Engineering from a reputable Institution.
• Professional membership and qualification from accredited engineering body is an added advantage.
• A Post Graduate qualification is an added advantage.

Experience:

• 3 - 7 years of work experience, which must include:
  • Good experience in M&E designs and installations
  • Hands-on experience in the maintenance of HVAC, UPS, transformers, generators, and rectifiers
  • Hands on, on cable management and termination.
  • Ability to carry out an earth integrity test.
  • Ability to carry out predictive fault prevention.
  • Power and cooling system dimensioning
  • Competent in Auto Card application or other technical design software.
  • Data Center designs and knowledge of Tier Certification requirements
  • Technical data gathering and analysis.
  • Experience in Power System Strategy
  • Opex procurement and contract processes
  • Supervision of power and cooling systems in a telecommunications environment would be an added advantage.

Application Closing Date
8th April, 2025.

How to Apply
Intrested and qualified candidates should:
Click here to apply online

Job Title: Senior Manager - Corporate Communications

Location: Ikoyi, Lagos
Employment Type: Full Time
Reports To: General Manager - Corporate Affairs
Division: Corporate Services and Sustainability

Description

• Assist in the formulation and implementation of the overall communications strategy in accordance with MTN business plan.
• Develop effective multi-platform/multi-stakeholder communication strategies and appropriate governance guidelines.
• Develop and ensure the appropriate ‘corporate speak’ for all internal and external communication.
• Collate, distill, and align diverse messages for consistency and clarity among multiple platforms.
• Interpret multi-faceted business information and develop bespoke communication for critical stakeholder groups.
• Ensure premium quality standard of communication/content and determine relevance/suitability for each audience.
• Assist in the development, management, and production of high-level content (internal/external) for CEO/Executives.
• Champion development and dissemination of messages that highlight MTN’s successes and contributions to increase advocates and brand preference.
• Drive an increase in MTNN’s Net Promoter Score.
• Strategic partnerships with MTNN leadership team to drive awareness of actions and their impact on company image and reputation, as well as the impact of non-compliance on the bottom line.
• Network and build solid relationships with business units and relevant third parties (e.g., technical partners, business consultants, etc.) and develop a close working relationship with relevant information sources to deliver an integrated communication service to the business.
• Prioritize ecosystem communication and engagement to deliver business value.
• Collaborate with business units for effective communication of business priorities and leverage measurement platforms to fuel/support continuous improvement and optimization.
• Review the performance of individual team members and complete evaluation in accordance with business-wide performance processes and schedules.
• Coach and train the Corporate Communications team to sharpen their skills and capabilities; ensure understanding of objectives and deliverables; and regularly review development needs, providing opportunities for the team to build on training done and improve productivity.

Requirements
Education:

• A Degree in a related field
• Proficiency in English - Advanced
• Outstanding verbal and written communication skills
• A Master’s Degree or relevant professional qualifications may confer an advantage.

Experience:
9-17 years’ work experience including:

• 6-8 years’ experience in corporate communications & strategy/content development or communications consultancy
• Manager track record of 5 years or more, with at least 3 years in relevant sector/ industry
• Work across diverse cultures and geographies advantageous · Significant evidence of literary pursuits and subject matter expertise will confer a significant advantage.
• Experience working in a medium- to large organization.
• 3 years project management experience, preferably within an NGO/C.S.I. environment. Knowledge of telecommunications will be an advantage.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: General Manager - Finance Business Partnering, Finance

Job ID: 5450
Location: Ikoyi, Lagos
Employment Type: Full Time
Reports To: Chief Financial Officer
Division: Finance

Mission

• Partner with business leaders to provide support and advice on operational and strategic financial matters, using insights to drive informed decision-making.

Description

• Influence, build capacity and skills to support other business units towards the delivery of the overall business strategies.
• Proactively work with budget holders to resolve any concerns or difficulties with business performance and assist in the preparation of the annual budget.
• Collaborate actively with other finance leaders and contribute towards the development of financial policies, procedures and systems.
• Enforce compliance of financial policies and procedures in all Business units.
• Support the development of management reports to provide MTN leadership and stakeholders with accurate financial analysis to guide decision making.
• Provide support to develop growth strategies and implementation of initiatives to deliver key financial & business objectives within business units.
• Implement robust succession planning and talent development frameworks to ensure continuity in leadership. Mentor and coach high-potential employees, preparing them for future leadership roles within the organization
• Improve the impact, and understanding, of financial reporting on business performance
• Develop a rich and comprehensive toolkit of information and analytical techniques to guide informed decision making.
• Providing effective commercial procedures, or initiating change, to ensure key operational, commercial and financial targets are delivered
• Provide financial advisory services to all business areas and support their initiatives in line with MTNN’s strategic objectives.
• Build partnerships, bridges with other business units and maintain strong relationships with all Senior Management employees in all business units
• Sensitize budget holders and line managers on financial performance requirements, including the need for budgetary control and adherence to relevant regulatory/statutory laws as applicable.

Requirements
Education:

• First Degree in Accounting or related area of study
• Professional Qualification from a recognized Accounting Body (FCA, CA/ACCA)
• Fluent in English

Experience:
Minimum of 12 years work experience including:

• Senior management track record of 5 years or more; with at least 3 years in relevant sector/ industry as per relevant role.
• 3 years’ experience in relevant industry/sector.
• Experience working in a global/multinational enterprise (understanding emerging markets advantageous).
• Worked across diverse cultures and geographies.
• Experience in using analytical techniques to interpret data

Application Closing Date
31st March, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Representative - Sales and Trade Development

Job ID: 5405
Location: Enugu
Employment Type: Full Time
Reports To: Senior Manager - Sales and Trade Development Enugu
Division: Sales and Distribution

Mission

• To manage and develop trade infrastructure and Financial Services through channels of distribution especially retailers, to ensure MTN dominance at retail in the assigned territory.
• To drive visibility and brand affinity within assigned territory for competitive edge.

Description

• Confirm  that  sub dealers and dealer branches are contacted and stock receipt/movement verified.
• Provide informal training in shops on products, services and promotions being run by marketing, channel or region and on-the-spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
• Manage events and promos, generate sub-dealer promo specifications and perform post-promo evaluation
• Provide weekly/monthly sales activity report and market intelligence report to field service engineers
• Monitor and report back on network quality and other sales impacting indices in territory covered
• Ensure call cycle time of 8 - 10 visits a day per territory or as business requires
• Identify, classify and support all players in channels of distribution and ensure  weekly/monthly database update
• Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
• Direct all channel participants to MTN identified growth area within your territory
• Establish consistent channel standards including branding as per channel recommendation.
• Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
• Support all identified outlets with 100% merchandizing as appropriate and defined.
• Build relationship between lower and upper levels (i.e. authorized distributors and sub dealers), support trade partners and Sub dealers and link subs, retailers etc. to Trade Partners and help nurture the relationship
• Resolve all issues/queries with regards to activations, products and promotions
• Gather market information and provide feedback to management.

Requirements
Education:

• First Degree Preferably Social Sciences
• Fluent in English

Experience:

• 1 - 3 years’ experience in an area of specialization, with experience working with others
• Experience working in a medium organization
• Sales and Marketing experience in a fast-moving consumer goods environment

Application Closing Date
31st March, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online