Job Vacancies @ MTN Nigeria – 7 Positions

Job Title: Analyst - Regional Sales

Job ID: 7018
Location: Ikoyi, Lagos
Reports To: General Manager - Regional Operations Lagos
Division: Sales and Distribution

Mission

• To demonstrate a strong competence in business analysis, business performance reporting, project management, planning, performance tracking and gaps analysis.
• Coordination of regional sales activities, liaising with RGM, and HQ business support team on regional input and deliverables.
• To mine and manage data aimed at providing insights for optimal regional performance.
• To generate and regularly update performance dashboards and charts for the different Sub-regions in the region.

Description

• Develop regional sales forecasts based on subscription growth, churn rates, and revenue per user (ARPU).
• Monitor sales performance against revenue performance and identifying gaps and opportunities.
• Analyze site profitability by customer and ARPU segmentation.
• Evaluate cost structures associated with sales campaigns, and customer acquisition.
• Track and monitor GC to MoMo wallet conversion ratio
• Track and analyze variances in regional sales scheme and suggest corrective actions.
• Evaluate Devices performance productivity against target for trade partners and CCR’s in the retail space
• Collaborate with regional cross functional teams for shared goals execution and strategic initiatives deployment.
• Design and maintain dashboards for tracking sales performance metrics such as gross additions, churn, and ARPU.
• Conduct root cause analysis for underperforming team members/sales areas and propose solutions.
• Track RD’s performance across KPI’s.
• Generate, Collect, analyze and interpret a wide variety of revenue data to develop daily/weekly /monthly reports/dashboards for the team (SR, SL, RD’s etc) for business reviews.
• Monitor customer satisfaction (NPS, CSAT) and propose initiatives to address pain points.
• Assess the effectiveness of regional promotional campaigns in driving subscriber growth.

Requirements
Education:

• First degree in Economics, Business Administration, Actuarial science or any related discipline
• Data Analytics skills required.
• Good written and spoken English

Experience:
3-7 years’ experience in Data Analytics/Management and/or Processes Management

• Experience working in a medium organization:
• Reporting, sales/marketing or related function
• Experience using Data Mining Tools
• Telecoms experience would be an added advantage.

Application Closing Date
11th March, 2026; 12:55AM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Analyst, Network as a Service - Enterprise Business Nigeria

Location: Ikoyi, Lagos
Reports To: Senior Manager - Network as a Service
Division: Enterprise Business

Mission

• To oversee and drive operational activities associated with Network as a service - performance measurement and monitoring, contract compliance and reporting

Job Description

• Maintain all MTN and professional ethical standards and ensure NaaS activities are carried out in compliance with business laid down policies, procedures and processes.
• Coordinate with EB departments to set wholesale partner performance objectives, goals and strategic direction to ensure alignment with broader business objectives.
• Coordinate relevant touchpoints within EB and other divisions as well as assess, validate and resolve needs of wholesale partners to achieve a high satisfaction and transacting rate Analyze performance of network as a service partners and develops strategies / interventions to ensure alignment with business objectives Identify process inefficiencies and compliance gaps and participate in process improvement initiatives. Identify and track issues, escalations and resolutions.
• Participate with relevant parties to drive prompt resolution. Create standard and ad-hoc reports to communicate performance and alignment with expectations Support the Senior Manager - NaaS in coordinating with the partners where needed and facilitate their fieldwork within MTN.
• Follow up on the implementation of audit recommendations in a timely manner. Manage the progress of all project/assignment and escalate any roadblocks to completion to the Senior Manager for intervention and resolution.
• Interact with staff, Managers, General Managers, consultants, and when necessary, with Executive Management to obtain and/or communicate relevant information to achieve the objective/s of the NaaS function Manage the audit assignments’ progress and escalate any roadblocks to completion to the Senior Manager for intervention and resolution.
• Involvement in IT and Network Group process designs. Report on an ad-hoc basis on specific projects as and when necessary

Requirements
Education:

• First degree in Business Management or other related discipline, Fluent in English

Experience:
3-7 years’ experience which includes:

• Minimum of 3 years’ experience in an area of specialization; with experience in supervising others, and experience working in a medium-sized organization. Experience in partner management, Experience in project coordination and cross-functional solutions delivery, Experience in account management and/or other analytical role, Proficiency in the use of MS Office Productivity Tools - Excel, Word, and PowerPoint.

Application Closing Date
10th March, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Analyst, Network as a Service - Enterprise Business Nigeria

Location: Ikoyi, Lagos
Reports To: Senior Manager - Network as a Service
Division: Enterprise Business

Mission

• To oversee and drive operational activities associated with Network as a service - performance measurement and monitoring, contract compliance and reporting

Job Description

• Maintain all MTN and professional ethical standards and ensure NaaS activities are carried out in compliance with business laid down policies, procedures and processes.
• Coordinate with EB departments to set wholesale partner performance objectives, goals and strategic direction to ensure alignment with broader business objectives.
• Coordinate relevant touchpoints within EB and other divisions as well as assess, validate and resolve needs of wholesale partners to achieve a high satisfaction and transacting rate Analyze performance of network as a service partners and develops strategies / interventions to ensure alignment with business objectives Identify process inefficiencies and compliance gaps and participate in process improvement initiatives. Identify and track issues, escalations and resolutions.
• Participate with relevant parties to drive prompt resolution. Create standard and ad-hoc reports to communicate performance and alignment with expectations Support the Senior Manager - NaaS in coordinating with the partners where needed and facilitate their fieldwork within MTN.
• Follow up on the implementation of audit recommendations in a timely manner. Manage the progress of all project/assignment and escalate any roadblocks to completion to the Senior Manager for intervention and resolution.
• Interact with staff, Managers, General Managers, consultants, and when necessary, with Executive Management to obtain and/or communicate relevant information to achieve the objective/s of the NaaS function Manage the audit assignments’ progress and escalate any roadblocks to completion to the Senior Manager for intervention and resolution.
• Involvement in IT and Network Group process designs. Report on an ad-hoc basis on specific projects as and when necessary

Requirements
Education:

• First degree in Business Management or other related discipline, Fluent in English

Experience:
3-7 years’ experience which includes:

• Minimum of 3 years’ experience in an area of specialization; with experience in supervising others, and experience working in a medium-sized organization. Experience in partner management, Experience in project coordination and cross-functional solutions delivery, Experience in account management and/or other analytical role, Proficiency in the use of MS Office Productivity Tools - Excel, Word, and PowerPoint.

Application Closing Date
10th March, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Coordinator - Continuous Service Improvement

Job ID: 6972
Location: Ikoyi, Lagos
Reports To: Manager - Service Performance
Division: Information Technology

Mission

• Develop a service improvement plan for all internal and business operational teams
• Manage measurement systems to track adoption, utilization and proficiency of IT services.

Description

• Disseminate information and liaise with other service Management areas to drive service delivery
• Gather business requirements and translate to IT deliverables based on MTNN business plan.
• Negotiate and agree on SLAs with the business unit and OLA with other supporting business units
• Drive the implementation of vendor contracts to support IT objectives and validate adoption of IT service offerings
• Facilitate meetings with various IT units to discuss and resolve escalated or identified customers issues
• Manage and report on vendor performance as regards CSI initiatives implemented
• Engage teams for improvement areas and follow-up with implementation of improvements to improve service and process performance
• Coordinate and facilitate the CSI process, ensuring ongoing service improvement.
• Develop and maintain the CSI register, tracking and prioritizing improvement opportunities.
• Collaborate with stakeholders to identify and prioritize areas for improvement.
• Develop and maintain service reports, dashboards, and metrics.
• Analyze data to identify trends, opportunities, and areas for improvement.
• Coordinate and support improvement initiatives, ensuring successful implementation.
• Collaborate with process owners to develop and implement improvements.
• Monitor and report on initiative progress.
• Be an active and visible advocate of Release and Service improvement management.
• Create and enable reinforcement mechanisms and celebrations of success.
• Smooth running of the CSI process. Ensuring that services improvement areas are identified, analyzed and followed up for implementation with minimal or no loss to the business.
• Ensure compliance to ISO20000 standards and regulatory requirements
• Ensure alignment between the SDLC process , Agile process and Release Management process
• Conduct organizational assessments to determine the current readiness and capability for change.; Assess Organizational Design impacts during the change process

Requirements
Education:

• First Degree in Computer Science or an IT equivalent degree
• Fluent in English
• Foundation Certificate in ITILv4 – IT Service Management
• Practitioner in ITIL Service Level Management will be an added advantage

Experience:
3 – 7 years of experience  in an area of specialization; with experience in supervising others

• Experience working in a medium organization
• Experience in Service Level Management
• Experience in IT support experience
• Relationship Management skills
• Project Management Experience
• Experience dealing with change management issues
• Experience working with a range of Service providers
• Understanding of Service delivery and service support environment
• Demonstrate productivity, initiative, professionalism, customer service attitude, attention to detail and quality, ability to multitask, team focus, strong interpersonal skills, strong verbal and written communication skills.
• Strong business knowledge and operational management experience
• Deep understanding and experience with IT technical systems including applications, servers, networking components, backups, disaster recovery, as appropriate.
• Excellent client service skills
• Effective problem-solving and negotiating skills
• Demonstrates competency in stakeholder management, change management, and influencing without authority.

Application Closing Date
10th March, 2026; 10:55PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager, Client Success Quality Management - Enterprise Business Nigeria

Job ID: 7067
Location: Ikoyi, Lagos
Reports To: Senior Manager - Client Success
Division: Enterprise Business

Mission

• Assures consistent quality of customer service management by developing and enforcing good policies, processes, procedures and systems; validating processes; providing documentation and managing implemented control.

Description

• Manages process documentation for all Enterprise Business departments and units; ensures these are updated regularly and implement spot-checks to ensure compliance the processes
• Develops quality assurance plans by conducting hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures; monitoring access to critical systems/applications
• Work closely with Internal Audit & Forensic Services (IAFS) & external regulators to drive closure of all audit recommendations and actions in a timely manner
• Manages SLAs and contract agreements with all EB customers. Manages SLAs with Client Success vendors to drive strict adherence to agreed service levels. Also manages OLAs with internal support teams in IT, Network & CRX.
• Drives quality assurance testing of new products, solutions, customer management applications and other business support systems (BSS). Executes User Acceptance Testing (UAT), sanity testing and regression testing across products and applications
• Updates job knowledge by studying trends in and developments in quality management; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Manages customer experience across all enterprise products, services, solutions, processes, service delivery channels, customer touchpoints, product development and sales engagement
• Executes total quality management standards in process review, documentation, updates and validation. Ensures that the units and departmental PPPs are customer focused, efficient and quality minded

Requirements
Education:

• First Degree or equivalent in Social or Management Science Course
• Professional Certification or MBA/MSC (added advantage)
• Fluent in English

Experience:
6 - 13 years’ experience which includes:

• Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
• Experience working in a medium to large organization
• Experience in channel, order, inventory and customer management
• Experience in a customer service environment in the telecommunications industry.
• Experience in customer management, SLA management and/or TQM
• Experience in helpdesk supporting enterprise and ICT solutions
• Advanced proficiency in the use of customer management and billing systems
• Membership of Professional Customer Service/Relations associations
• Advanced proficiency in the use of incident management tools
• Advanced proficiency in Microsoft Office applications, Visio and Projects

Application Closing Date
10th March, 2026; 10:55PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Manager, Solution Development - Enterprise Business Nigeria

Job ID: 7086
Location: Ikoyi, Lagos
Reports To: General Manager - Enterprise Marketing
Division: Enterprise Business

Mission

• To drive the development of new products and enhancements of existing solutions, in line with MTN Business strategy and in a manner that positions MTN as a force within the technology space,
• To ensure relevant stakeholders understand the lead-to-cash (L2C) process for all solutions/ services, leveraging robust change management and capacity development techniques.
• To facilitate the delivery of other services through MTN ecosystem partners, driving robust engagement with key internal and external stakeholders.
• To enhance key support processes (fulfilment, assurance, billing, reporting, etc.), leveraging technology (AI, automation etc.) in line with MTN Business strategy to convert client support requirements into effective solutions/processes.

Description

• Drive the development of products and solutions based on relevant market and business needs, as defined by the unit’s key stakeholders (EB-Segments, Clients services, Sales, Business Development and outside EB)
• Plan and coordinate product and service delivery efforts through detailed analysis & elicitation, design review & validation within the delivery value chain
•  Drive the enrichment of EB product & service roadmap following customer needs, technology refresh & digital transformation through:
  • Coordination with Segments team, IT & Networks on key platforms & solutions evolution with a view to enriching & expanding the EB product feature & function list extracting value to the business through proposition development with segment team.
  • Interlocking with the Partnership/IT teams to discover critical capability & ecosystem partners leveraging & enhancing product & services delivery to achieve business value.
• Adopt robust business analysis practices to ensure adequate solutioning/ architecting:
  • Facilitating cross-functional engagements with relevant stakeholders in EB-Segments, Clients services, Sales, Business Dev & outside EB to support requirement reviews, analysis, management & documentation with the aim of delivering business value.
  • Document detailed business requirements for the proposed concepts/ business constructs from key stakeholders.
• Ensure robustness of testing and delivery of solution that meets customers’ needs
• Drive E2E management of the product and initiative development process, in terms of quality, timely delivery and scope management
• Facilitate effective scoping and phasing of product deliveries within agreed timelines
• Maintain in-life products and services within the distinct Enterprise Solutions Product strategy.
• Manage product withdrawal, ensuring that alternative solutions are available to customers, that a migration path to alternative services is properly planned and that the changes are effectively communicated.
• Regular coordination with the quality assurance & testing team for scripting testcases, product validations, spotting any deviations from the agreed business requirements & performing periodic product quality & performance checks to lift product quality via:
  • Rendering support in fixing issues identified
  • Or raising change requests where necessary to facilitate improvements & enhancements.
• Ensure full integration of quality management processes within all activities of Propositions and Product Development Group and ensure full compliance with telecommunications license provisions, sector regulations and competition laws.
• Performance management and reporting - Interlocking with Business intelligence team to ensure product performance & revenue insights are accurately reported & consistently monitoring product performance if there are any deviations from the budget with the aim of:
• Investigating any anomaly in the product configuration.
• Engaging the Segments/CVM team & suggesting possible interventions to improve the product performance.
• Engaging IT operations in the event of possible defects & resolutions
• Contribute to effective change/ transition management, as part of the GTM planning and execution
  • Document relevant processes and artifacts e.g., FAQs, customer journeys, Lead-to-Cash (L2C) & Issue -resolution and escalation path (T2R) documentations.
  • Maintain and manage a transition checklist to govern the go-live/ transition to production process.
  • Establish post-implementation monitoring and early-life support structures, facilitating early resolution of issues.
• Render prompt solutions support to Segment teams, Sales & Clients success team on new product delivered through:
  • Periodic trainings & support on new products & services delivered.
  • Periodic participation in key customer meetings & workshops to enhance closure of major customer deals.
• Review market and internal conditions and provide professional input and contribute to the development of strategies for ES Propositions and Marketing Relations, demonstrating an understanding of MTNN business strategies and needs of the customer.
• To understand the business requirements of the Client Success team and conduct robust analysis that would support the design/ deployment of effective solutions, leverage robust business analysis and Change management practices and frameworks.
• Drive the enhancement of delivery/ support processes (fulfilment, assurance, billing, reporting, etc.) associated to various solutions (voice, data, converged/ ICT), based on relevant market and business needs.
• Serve as the product owner for all FAB-related deployment activities, effectively carrying out all responsibilities of the product owner as defined by the SCRUM framework.
• Continuously review existing processes and automation needs across customer support platforms, ensuring they evolve with new technologies to improve overall process efficiency

Requirements
Education:

• First degree in any related discipline
• Fluent in English and language of country preferable
• Master’s degree in product development, business analysis, system engineering, project management will be an added advantage

Experience:
9 - 17 years’ experience which includes:

• Manager track record of 3 years or more; with at least 3 years in relevant ICT sector
• Combination of telecommunication and technology experience is an added advantage
• Advanced business analysis and solution architecting experience

Application Closing Date
11th March, 2026; 12:55PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager - Geo-Marketing Analytics, Marketing

Job Identification: 6974
Location: Lagos
Job type: Full-time
Division: Marketing
Job Category MTN Level 3
Reports to: Senior Manager - Geo Marketing Visualization and Research

Mission:

• To manage end-to-end Engine Room Program in assigned region including generation of key reports, analysis, interpretation and distillation of intelligent information, as well as design and monitoring of targeted commercial interventions, towards ensuring the business revenue and market share targets are met and exceeded.

Description

• Own the geo-marketing analytics roadmap:
• BI architecture
• Automation
• Advanced analytics use cases
• Define standards for:
• Regional dashboards
• KPI definitions
• Data governance
• Drive predictive and prescriptive analytics adoption:
• Demand forecasting
• Acquisition opportunity & saturation modeling
• Network/Device technology adoption curve projection
• Ensure one version of truth across Commercial, Network & Sales.
• Sponsor advanced tools (AI, spatial modeling, external data fusion).
• Define geo-segmentation strategy:
• Urban / semi-urban / rural
• Income & demand proxies
• Behavioral clusters
• Device/Technology adoption
• Lead white-space identification for:
• Network expansion
• Technology Upgrade
• Device penetration
• Rural expansion
• Embed geo-marketing into:
• Go-to-market planning
• Localized pricing & offers
• Channel strategy
• Integrate external intelligence (demographics, mobility, competition, technology).
• Utilize Regional Analytics (Engine rooms) to develop and propose recommendations on solutions to drive revenue generation in consultation with other key stakeholders.
• Translate complex analytics into clear strategic narratives.
• Influence decisions across silos without formal authority

Requirements
Educational Qualification:

• A First Degree in Computer Science, Information Systems Management, Statistics, Mathematics, Data Science, Analytics, Business, or any related discipline, complemented by relevant professional experience and appropriate on‑the‑job training.
• Master of Business Administration highly desirable.
• Fluency in English.

Experience:
6–13 years’ experience that includes:

• Minimum of 3 years’ experience in an area of specialization, with experience in supervising or managing others.
• Experience working in a medium- to large organization.
• Minimum of 2-3 years in information systems and/or analytics, preferably in business intelligence or data analytics (building and managing enterprise-wide reports and dashboards).
• Relevant experience as a project manager and/or a business process analyst
• Proven experience with big data platforms, analytics, product selection, and proof-of-concept evaluation
• Expert-level in SQL and data warehousing
• Product and marketing management experience is highly desirable.
• Strong knowledge of business intelligence and analytics products, best practices, and implementation approaches is required.
• Digital channel performance (apps, USSD, web).

Benefits

• Opportunity to work in a forward-looking, innovative company, with international group of colleagues.
• Unlimited career opportunities - depending on achievements and personal development.
• A competitive salary and benefits package with long term prospect in a fast-growing company.

Application Closing Date
11th March, 2026; 00:55

How to Apply
Interested and qualified candidates should:
Click here to apply online