🇳🇬 Job Vacancies @ Wakanow – 9 Positions

Wakanow is Africa's leading, full-service online travel company. At Wakanow, we understand that everyone likes easy and affordable travel services, so we provide our customers with a one-stop booking portal for Flights, Hotels, Visa Assistance, Holiday Packages, Airport Transfers, an international Travel SIM, a Prepaid Travel Card, a Loyalty program, and much more.

We are recruiting to fill the following positions below:

1.) Marketing Manager
2.) Data Analyst
3.) PPC / Digital Marketing Specialist
4.) Travel Associate - Abia
5.) Travel Associate - Cross River
7.) Travel Centre Agent
8.) Head, Internal Control and Compliance
9.) Head of Growth - Card

Job Title: Marketing Manager

Location: Lagos, Nigeria

Job Summary

• Oversee all marketing operations of the company as well as develop and implement Marketing and Brand strategies.

Job Description

• Bring vision and marketing mindset that inspires the confidence and collaboration of the Brand and Marketing team members
• Participate in the development of short-term and long-range plans and budgets based upon broad organization goals and objectives.
• Understand the distinct products, market variances, geographical location etc and align strategies
• Set the positioning, marketing tone and creative direction to build Wakanow’s brand
• Identify, capture and capitalize on Wakanow’s key strengths, differentiators, and value propositions
• Develop a plan of action that deploys appropriate marketing tactics to create and leverage opportunities, motivate prospective clients and generate new business
• Build a creative, cost-effective plan to increase brand awareness with the right prospect, influencer and client audiences in each market
• Draw upon a strategic mix of cost-effective options to create a regular rhythm of compelling, clear, consistent content and authentic communication with all target audiences across website, social media, traditional media, event, collateral, and sales proposal platforms
• Collaboratively develop a thought leadership and strategic relations plan that leverages Wakanow’s unique value propositions to create real and perceived value for clients, prospects, influencers and media outlets
• Define and track progress against success metrics for marketing and business development programs
• Formulate and implement business plans, tactics and strategies to capitalize on business growth opportunities.
• Provide efficient, effective operations to meet short-term objectives and ensure long term growth and success
• Shape sales process and marketing initiatives with well-defined target markets, appropriate segmentation and specific target profiles
• Introduce and lead firm-wide adoption of a disciplined approach to managing the sales pipeline and client cultivation processes, working with associates to understand the various stages, needs/desires at each stage, and how to help move a prospect along their decision-making journey
• Secure brand loyalty and trust by seeking and consistently delivering on the company’s brand promise and experience

Requirements

• Strategic Planning & Management
• Business Development
• Commercial Awareness
• Client management
• Marketing Analysis
• Leadership skills
• Good oral and written communication skills
• Strong influencing skills
• Relationship management

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Data Analyst

Location: Lagos, Nigeria

Job Objective / Purpose of Job

• The Data Analyst is responsible for identifying business trends and changes through advanced Big Data Analytics and using a variety of techniques to interpret results from multiple data sources through statistical analysis, data aggregation, and data mining.

Responsibilities

• Undertaking data collection, pre-processing and analysis
• Building models to address business problems
• Presenting information using data visualization techniques
• Identify valuable data sources and automate collection processes
• Undertake pre-processing of structured and unstructured data
• Analyse large amounts of information to discover trends and patterns
• Build predictive models and machine-learning algorithms
• Combine models through ensemble modelling
• Present information using data visualization techniques
• Propose solutions and strategies to business challenges
• Responsible for cleansing of large unstructured data and enabling analytical capability in order to query the data and address various business needs.

Requirements
Education/ Professional  Qualification:

• Bachelor's Degree or minimum relevant degree
• Master's Degree in a relevant field is an added advantage

Experience:

• Minimum of 5 years experience

Key Skills and Competencies Requirement:
Functional/ Technical:

• Knowledge of R, SQL and Python; familiarity with Scala, Java or C++ is an asset
• Knowledge of Google Functions, Google Big Query, Google Cloud Storage, Stitch Data.
• Understanding of machine-learning and operations research
• Experience using business intelligence tools (e.g. Tableau) and data frameworks (e.g. Hadoop)
• Strong math skills (e.g. statistics, algebra)

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: PPC / Digital Marketing Specialist

Location: Lagos, Nigeria

Job Objective / Purpose of Job

• The PPC/ Digital Marketing Specialist is responsible for the development and execution of Wakanow's digital marketing campaigns, which includes strategy, creation, and ongoing optimization of paid search, organic search, paid display, and re-targeting campaigns.

Responsibilities​

• Manage and execute day to day campaigns (Search, Display, Remarketing, etc.), maintaining budgets and recommending optimizations
• Understand metrics and KPIs of account and continually suggest optimizations to improve campaign performance
• Perform daily PPC related activities (e.g., keyword analysis and management, bidding strategies and quality score insurance, campaigns set up and ongoing optimization, A/B testing, and KPI analysis) to improve search visibility.
• Effectively manage campaign budget spend by implementing relevant bidding Strategies, Audience optimization, creative type suggestion, keeping track of budget pacing, and making sure ROAS in line with KPIs
• Provide recommendations and execute strategies for new keyword opportunities, campaign structuring, targeting, display network, and other facets of paid search in accordance with quarterly goals.
• Generate weekly and monthly reporting for all major metrics, goal tracking, revenue tracking, and individual campaign tracking.
• Daily use of reporting, analytics, and trend tools
• Keep pace with PPC industry trends and developments.
• Monitor and administer web analytics dashboards, reports and key reporting tools, and key areas of importance in accordance with company goals.
• Work with the design team to develop and optimize campaign-specific creative and level up key creative rules by platform
• Develop strong working relationships with the Google Account Manager and other vendors to stay up to date on new ad offerings and test opportunities

Requirements

• Experience using tools such as Google AdWords.
• Good understanding of how PPC fits in to the wider area of digital marketing
• knowledge of Microsoft Excel and data manipulation

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Travel Associate

Location: Aba, Abia
Employment Type: Full time

Job Objectives

• The Travel Associate is responsible for assisting clients with their travel plans, including booking flights, hotels, visa, and coordinating various travel-related services.
• This role requires excellent customer service skills, attention to detail, and a passion for travel.
• The Travel Associate will work closely with clients to ensure they have memorable and hassle-free travel experiences.

Job Description

• Respond to all telephone inquiries regarding booking of travel reservations
• Assist clients in planning and booking travel arrangements, including flights, hotels, car rentals, tours, and other travel services.
• Provide expert advice and recommendations to clients based on their travel preferences, budgets, and objectives.
• Make reservations, issue tickets, and manage travel itineraries.
• Ensure clients have all necessary travel documents, including passports, visas, and travel insurance.
• Cross selling Wakanow products
• Address client inquiries, concerns, and requests promptly and professionally via phone, email, or in-person meetings.
• Keep clients informed of any changes or disruptions to their travel plans and assist with rebooking as needed.
• Promote travel packages, deals, and special offers to clients to maximize sales and revenue.
• Ensure compliance with all relevant travel regulations, company policies, and industry standards.

Requirements

• 1 - 3 years experience
• Proficiency in the use of GDS
• Strong customer service and communication skills
• Travel agency experience
• Passion for travel.
• Ability to work well in a fast-paced and dynamic environment.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Travel Associate

Location: Calabar, Cross River
Employment Type: Full time

Job Objectives

• The Travel Associate is responsible for assisting clients with their travel plans, including booking flights, hotels, visa, and coordinating various travel-related services.
• This role requires excellent customer service skills, attention to detail, and a passion for travel.
• The Travel Associate will work closely with clients to ensure they have memorable and hassle-free travel experiences.

Job Description

• Respond to all telephone inquiries regarding booking of travel reservations
• Assist clients in planning and booking travel arrangements, including flights, hotels, car rentals, tours, and other travel services.
• Provide expert advice and recommendations to clients based on their travel preferences, budgets, and objectives.
• Make reservations, issue tickets, and manage travel itineraries.
• Ensure clients have all necessary travel documents, including passports, visas, and travel insurance.
• Cross selling Wakanow products
• Address client inquiries, concerns, and requests promptly and professionally via phone, email, or in-person meetings.
• Keep clients informed of any changes or disruptions to their travel plans and assist with rebooking as needed.
• Promote travel packages, deals, and special offers to clients to maximize sales and revenue.
• Ensure compliance with all relevant travel regulations, company policies, and industry standards.

Requirements

• 1 - 3 years experience
• Proficiency in the use of GDS
• Strong customer service and communication skills
• Travel agency experience
• Passion for travel.
• Ability to work well in a fast-paced and dynamic environment.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Travel Associate

Location: Kano
Employment Type: Full time

Job Objectives

• The Travel Associate is responsible for assisting clients with their travel plans, including booking flights, hotels, visa, and coordinating various travel-related services.
• This role requires excellent customer service skills, attention to detail, and a passion for travel.
• The Travel Associate will work closely with clients to ensure they have memorable and hassle-free travel experiences.

Job Description

• Respond to all telephone inquiries regarding booking of travel reservations
• Assist clients in planning and booking travel arrangements, including flights, hotels, car rentals, tours, and other travel services.
• Provide expert advice and recommendations to clients based on their travel preferences, budgets, and objectives.
• Make reservations, issue tickets, and manage travel itineraries.
• Ensure clients have all necessary travel documents, including passports, visas, and travel insurance.
• Cross selling Wakanow products
• Address client inquiries, concerns, and requests promptly and professionally via phone, email, or in-person meetings.
• Keep clients informed of any changes or disruptions to their travel plans and assist with rebooking as needed.
• Promote travel packages, deals, and special offers to clients to maximize sales and revenue.
• Ensure compliance with all relevant travel regulations, company policies, and industry standards.

Requirements

• 1 - 3 years experience
• Proficiency in the use of GDS
• Strong customer service and communication skills
• Travel agency experience
• Passion for travel.
• Ability to work well in a fast-paced and dynamic environment.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Travel Centre Agent

Location: Calabar Cross River
Employment Type: Full-time

Responsibilities 

• Respond to all telephone inquiries regarding booking of travel reservations
• Attends to walk-in customers
• Identify products and sales opportunities that fit customers' travel needs
• Make alternative booking arrangements if changes arise before or during the trip
• Assist with meeting sales quotas and service objectives by cross-selling suitable Wakanow products and services
• Advise clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares
• Preparing customized itineraries to suit the clients’ preferences and budget
• Create and update electronic records of clients
• Make and confirm bookings online
• Provide up-to-date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs
• Modify existing bookings to suit changes in clients’ circumstances
• Research destinations and keep self-up to date with travel industry news
• Escalate reoccurring issues and proposing solutions to solve these solutions

Requirements

• Bachelor's Degree in any field with years of relevant experience in Customer Services.
• Excellent communication and interpersonal skills.
• Product Knowledge skill
• Passion for the airline industry and a desire to contribute to its growth.
• Highly motivated, detail-oriented, and adaptable

Application Closing Date
Not Specified.

How To Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Head, Internal Control and Compliance

Location: Lagos
Employment Type: Full-time

Responsibilities
Risk Management:

• Oversee risk assessments and internal control reviews
• Champion the implementation of mitigation strategies to identified risks and coordinate implementation firm-wide
• Supervise the follow-up on identified issues relating to compliance to operational policies and procedures by organs of the organization such HR, Marketing Projects etc.

Internal Audit Administration:

• Provide feedback on the performance of Internal Auditors on audit assignments
• Assess the adequacy and extent of programs designed to safeguard organization assets
• Conduct and direct audits and ongoing reviews of organization controls, and operating procedures
• Review the soundness, effectiveness, and proper application of accounting and financial controls
• Oversee the Internal control Assessments across the organs of the Organization
• Direct and appraise the activities of the Internal control and compliance officer
• Manage or conduct fraud investigations and review work papers completed by internal control officers
• Oversee risk assessments and identify controls in place to mitigate identified risks
• Coordinate staff to implement the set out internal control procedures
• Identify internal control weaknesses and recommend necessary corrective actions, including the findings and recommendations of internal and external audits
• Recommend internal control training requirements and provide requisite internal control training
• Provide to employees a statement of policies and standards with which they are expected to comply.
• Provide staff with clear directions and information relating to the importance of adherence to internal procedures and the process

Stakeholder Management:

• Serve as a liaison with external auditors
• Engage with relevant regulatory agencies on internal control issues
• Engage with Internal Auditors to discuss ways to improve internal control based on their findings
• Provide External Auditors with the information they need to make an opinion
• Review report of Internal and External Auditor's concerns on internal control and engage relevant authorities affected

Compliance Management:

• Conduct and direct the review of organization controls, and compliance with policies and regulations.
• Appraise the soundness and effectiveness of compliance procedures and controls and the timeliness of documentation generation.
• Compile and issue reports detailing conclusions and provide recommendations for improvements regarding compliance
• Champion the review of the organization’s existing policies and procedures to comply with required rules and regulations.
• Collaborate with the department managers to develop clear and concise policies and procedures. Identify methods to ensure new policies and procedures as well as updates to existing policies and procedures are communicated, distributed, and added to the repository.
• Provide direction and leadership to the team responsible for reviewing the departmental policies and procedures for gaps in adherence to relevant Tourism and Airline policies

Key Skills & Competencies Requirements
Functional / Technical:

• Good knowledge of Accounting and Auditing Functions and Standards
• Business and financial acumen
• Proficiency in the use of Microsoft packages

Behavioral:

• Attention to detail
• Strong Analytical Skill
• Problem-Solving
• Interpersonal Skill
• Leadership skill
• Ethical Behavior
• Persuasion

Application Closing Date
Not Specified.

How To Apply
Interested and qualified candidates should:
Click here to apply online