🇳🇬 Job Vacancies @ Standard Chartered Bank Nigeria – 5 Positions

Standard Chartered Bank - We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. As a leading international bank, we strive to help people and businesses prosper across Asia, Africa and the Middle East.

We are recruiting to fill the following positions below:

1.) Country Head, Audit Nigeria & West Africa
2.) Relationship Manager, Priority Banking
3.) Head, Priority Banking Acquisition
4.) Senior Officer
5.) Resourcing Specialist, Nigeria

Job ID: 2200026209
Location: Lagos, Nigeria
Job: Audit
Schedule: Full-time
Employee Status: Permanent

Role Responsibilities 

• GIA represents the third line of defence and provides independent assurance of the effectiveness of management’s control of business activities (the first line) and of the control processes maintained by the Risk Framework Owners and Policy Owners (the second line).
• GIA works with the Group's other control functions, such as Finance, Risk and Compliance, but does not place unqualified reliance on their work.
• GIA is an independent function whose primary role is to help the Board and Executive Management to protect the assets, reputation and sustainability of the Group.
• As defined in the Audit Charter, all staff in GIA must exhibit the highest level of professional objectivity in gathering, evaluating and communicating information about the activity or process being examined.
• They must make a balanced assessment of all the relevant circumstances and not be unduly influenced by their own interests or by others in forming judgments.
• GIA will adhere to the Definition of Internal Auditing, the Core Principles for the Professional Practice of Internal Auditing, Code of Ethics and the Standards for the Professional Practice of Internal Auditing that are published by the IIA.
• It is expected that all members of GIA strive to operate as role models for the Group’s valued behaviours. GIA methodology has defined “Habits of a Human Auditor” which are aligned to the Group’s valued behaviours and communicated across the function.
• In addition to the responsibilities defined in the Audit Charter to protect the assets, reputation and sustainability of the group.  The HOA will lead on the delivery of the GIA Strategy for their relevant portfolio – focusing on:
  • Customer experience
  • Effective Group change
  • Identifying Group efficiencies and avoiding disruption from audit

Purpose

• To act as Team Manager, as necessary, and take responsibility for overseeing the delivery of high quality audits, the performance of which cause minimal disruption to the business.  Responsible, where serving as Team Manager, for the finalisation of audit issues and the audit report.
• To role model the valued behaviours and develop and environment in which positive behaviours are celebrate and poor culture challenged.
• To ensure that assigned audit work is executed in an efficient and effective manner, within the given budget and timelines, and in line with GIA methodology standards.
• To clearly explain the risks and impact of issues identified during testing to GIA and business management and obtain quality management plans to mitigate the risks raised.
• To lead continuous monitoring of assigned country/portfolio areas.
• To take responsibility for the implementation and support of department wide exercises such as annual planning, risk assessment and training.
• To actively manage relationships with senior auditee management and stakeholders.
• To support GIA audit teams by providing product/country knowledge and expertise for their audits relating to the individual’s area of expertise.
• To provide ongoing continuous monitoring support to HOAs and SAM’s in respect of the business and raise issues and observations outside of formal audit work to expedite rectification of control weaknesses; and
• To attend and present at formal committees and Group meetings on behalf of GIA, as required, e.g. Governance Committees, Country Non Financial Risk Committees, Business and Functional/Support Risk Committees.
• Serve as GIA country subject matter expert – proactively engage with peers and stakeholders to build and share knowledge.
• Issue validation: Ensure that all audit issue action plans agreed during audit fieldwork are tracked through to completion in accordance with methodology requirements.

Strategy:

• Ensure that the West Africa team considers the Group’s strategy and is able to form an independent view of whether the key risks in the organisation have been identified, including emerging and systemic risk and assess how effectively their risks are managed.
• Ensure that the Group’s strategy can effectively manage the risks identified, both from a functional lens as well as a country lens.
• Ensure that the team remains current in terms of industry best practices, emerging risks, internal changes in management and regulatory expectations.
• Develop and deliver the GIA Performance Scorecard with the GIA MT.
• On an ongoing basis, assess that the assigned audit plan remains relevant throughout the year as the risk profile of the business changes.  Propose changes to audit plans, so that the audit plan remains relevant.
• Ensure that the team operates in line with the Audit Charter during engagements, remains independent from management and free from interference.

Business:

• Ensure the team effectively manages the cost of assigned audits within the allocated budget for audit engagements; and effectively manage the overall GIA budget for West Africa.
• The role spans audit activity across all functions and business areas in West Africa.

Processes:

• Contribute to the development of the overall GIA Audit Plan through Risk Assessment and Top-Down approach based on the inherent risks and knowledge of the risk profiles.
• Oversee the development, implementation and execution of the agreed audit plan across West Africa businesses and facilitate collaboration with the functional audit teams to achieve a holistic approach to the assessment of risks and development of audit plan / strategy. Embed a strong understanding and discipline of implementation of GIA methodology in the team.
• Drive cost efficiencies where possible without compromising on the effectiveness of audits.

People and Talent:

• Ensure the team is adequately resourced and staffed by an appropriate number of competent staff, who are sufficiently independent to perform their duties objectively.
• Ensure the team has access to the necessary training / learning programmes to execute their role and meet local regulatory requirements / expectations and, where required, maintain any professional qualifications and memberships.
• Allocate appropriate responsibility, accountability and authority to direct reports.
• Provide leadership, management and coaching to direct reports to ensure they are highly engaged and performing to their potential.
• Ensure that the team structure, capacity and succession plan are regularly reviewed and remain appropriate.
• Set and monitor job descriptions and objectives for the team, provide feedback and rewards in line with staff performance against their responsibilities and objectives.
• Lead by example and build the appropriate culture and values according to Bank’s Priorities / Strategy.
• To promote diversity at all levels.

Risk Management:

• Oversee the team, which represents the third line of defence and provides independent assurance of the effectives of management’s control of business activities (the first line) and of the processes maintained by the Risk Control Functions (the second line).
• Ensure early identification and escalation of risks, issues, trends and developments to relevant stakeholders.  Be prepared to raise issues/concerns outside the normal audit process.
• Adopt an anticipatory approach to risk assessment through stakeholder communication and monitoring of external environment to improve audit planning.
• Monitor the implementation / delivery of the agreed audit plan for the country as assigned, understanding the key audit issues arising and escalating any significant audit findings that remain unresolved.
• Provide effective challenge to ensure that risks are appropriately identified and that remediation plans are put in place
• Review MI and reports regularly to keep up-to-date with key trends within the business and audit deliverables.

Governance:

• Ensure that the team remains independent from management and free from interference.
• Ensure that the Audit Plan includes work which will provide independent assurance of the governance processes within West Africa.
• Provide oversight of the West Africa audit portfolios, ensuring compliance with the highest standards of regulatory conduct and compliance practices as defined by internal and external requirements.
• Manage the relevant Country stakeholders, and establish good working relationships to help the businesses improve the control environment and keep updated with changes in the business impacting their risk profile;
• Lead by example on how to communicate audit-related matters and resolve any conflict between auditors and auditees during the course of an audit.  Use networks and relationships to build engagement and achieve results;
• Escalate delays in execution of audit work in a timely manner, both to auditee management and GIA management; role model this behaviour.
• Be able to clearly explain issues identified along with the risks and root causes to GIA and business management, using language designed to be understood by non-experts; and
• Support country stakeholders to improve the control environment and keep updated with changes in the business impacting their risk profile.
• Embed the valued behaviours and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture.

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.  This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the GIA West Africa portfolio to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Prevention; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders:

• Establish and maintain effective working relationships with the West Africa management and business units which fall under portfolio responsibility.
• Effectively manage external stakeholders such as regulators and reviewers.
• Country Management Team including CEO, CFO, Head of Legal, Head of HR, Head of FCC, Heads of Businesses, COO, CRO, Head of Corporate Affairs etc
• Local Regulators and their appointed representatives
• External Auditors/ Professional Services Companies
• Risk Committees and Forums
• Group Head, Internal Audit
• GIA COO team
• Other GIA stakeholders
• Audit Committee and Local Audit Committee (where applicable).

Other Responsibilities:

• Serve as the GIA West Africa subject matter expert – proactively engage with peers and stakeholders to maintain, build and share knowledge.
• Support the RHOA in all matters, including contributing to the GIA risk assessment and development of an appropriate audit plan.
• Embed Here for Good and Group’s brand and values.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Job Requirements

• First Degree and a Master's Degree (or its equivalent).
• Minimum of 15 years post qualification experience.  Of candidate’s total experience, at least 12 years in must have been spent in the banking industry with a minimum of 10 years’ experience in a financial management/ accounting function of which 5 years must be in a senior position within the audit function.
• ACCA or ACA professional accounting certification.
• Minimum of 2 years as Deputy General Manager (if hired from Nigeria Banking industry otherwise will not apply)
• An experienced career auditor (internal and external) or a business person who has a breadth of experience in either audit and/or governance.
• Demonstrable experience of Audit requirements in the West Africa markets
• Has worked directly with regulators, preferably in the West Africa markets
• Strong leadership qualities, interpersonal and people management skills
• Strong communicator, both written and verbal, with ability to influence and to gain the respect of senior management, stakeholders, peers and their teams.
• Strong sense of integrity and financial independence with an ability to challenge.
• Confident and courageous to raise / escalate issues in a pro-active, professional and timely manner.
• Highly credible with their counterparts in the business.
• Understanding of regulatory landscape and working culture across a number of geographies
• Self directed and able to work with minimal supervision.
• Demonstrate understanding of and commitment to the Group’s core values.
• Professional audit certification preferred
• Ability to perform the role of “Change Leader”
• Ability to travel internationally from time to time to support GIA activities & delivery across the group.

Application Closing Date
Ongoing

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 2200030157
Location: Victoria Island, Lagos
Schedule: Full-time
Job: Retail Banking
Employee Status: Permanent

Responsibilities
Strategy:

• To create ownership to agreed strategies and individual business goals
• Carry out deepening activity through all available channels; i.e. Face to face meetings, group presentations, telephone, marketing communications etc
• Advise Personal Clients approaching Bank with complex inv. needs
• Lower number of high-value clients in portfolio compared to Team Leads

Engaging and deepening activities:

• Methodically engage (remote):
  • Have complete knowledge of the clients in terms of the profile & assets
  • Create analytics-backed next best conversation
  • Needs /anchor products
  • Individual banking products (Deposits, Wealth Products, Mortgage, CC)
• Meet & deep sell (remote & in person):
  • Meet in person to meet advisory needs(once a month/quarter)
  • Connect client with specialists
  • Set up products
  • Conduct/connect for periodic KYC
  • Conduct fulfilment & activate
  • Needs /anchor products:
  • Individual banking products (Deposits, Wealth Products, Mortgage, CC)
• Service (remote):
  • Refer most servicing activities to Client Service Managers
  • Needs /anchor products:
  • As needed by clients

Acquiring on referrals:

• Connect & prepare (remote):
  • Connect & start up referred leads (includes Personal clients in Branch with more advanced needs)
  • Explain proposition & requirements in full
  • Needs/anchor products:
  • PL, CASA, CC, Wealth Products
• Meet, deep sell & train (in person):
  • As above
  • Meet, listen and determine further needs
  • set up anchor products & initiate cross-sell
  • Conduct/connect for KYC
  • Educate and conduct initial set up for Mobile/Web, ATMs, Client Centre, and Branch
  • Conduct fulfilment & activate

Needs /anchor products:

• As above

Business:

• Meet AUM (asset and liability) targets for the team.
• Meet the Revenue target for the team
• Grow number of AUM qualified clients as per advised budget
• Increase wealth penetration as per advised budget
• Increase in number of transactions within the team
• Reduction in number of errors in applications submitted

Metrics:

• Revenue, AUM + Footings
• Segment KPIs – growth of AUM qualified clients
• Service KPIs – Minimum NPS at 80%, Complaint Management
• Risk and Governance – Audit/Review outcomes
• People – Attrition management

Processes:

• Proven track record of sales activity.
• Strong presentation skills.
• Positive customer service mentality.
• Planning and organizational skills
• Relationship building skills
• Strong interpersonal skills & communication skills.
• Ability to deal with people at all levels.
• Sound knowledge of banking products and services and banking procedures.
• Team player who shows initiative and assertiveness.
• Self-motivator who is keen to upgrade and improve personal knowledge and skill to meet the
• Job requirement.
• Highest level of integrity and professionalism.

Risk Management:
KYC/AML Clause:

• Remain alert to the risk of money laundering and assist in the bank’s efforts in combating it by adhering to the key principles in relation to: -
• Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.

Managing risk and compliance as part of my role:

• Take personal responsibility for understanding the risk and compliance requirements of my role. Understand and comply with, in letter and spirit, all applicable laws and regulations, including those governing anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters.

Measures and Targets:

• Adherence to laws and regulations, internal risk and compliance policies and the Group Code of Conduct.
• Completion of all mandatory risk and compliance training including e-learning within stated timeframes
• Proactive identification of risks and concerns, including escalation to all relevant stakeholders
• Timely mitigation of risks and resolution of issues including collaboration with all relevant stakeholder functions, and establishment of effective controls
• Completion of all mandatory risk and compliance training and acknowledgements by each member of my team within stated timeframes
• Demonstration of adherence to the management principles for effective risk and control and the Group’s fair accountability principles
• Prompt and decisive action upon detection of risk and compliance weaknesses.

Governance:

• AML measures must be followed at all times.
• All procedures relating to onboarding and mortgage process must be completed.
• All CER must be followed at all times.
• All eLearning and courses required to keep compliance skills up to the required level must be completed in a timely manner.
• Group code of conduct must be followed and adhered to at all times.

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Lagos 1 region team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• [CBN/CIBN e.g. PRA/FCA prescribed responsibilities and Rationale for allocation].
• [Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries]
• Serve as a Director of the Board of [insert name of entities]
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Key Stakeholders
Internal:

• Priority Wealth Specialist
• Investment Advisors
• Priority Client Service Manager
• Priority Senior RM
• Priority Mortgage Specialist
• KYC/CDD Specialist

External:

• NTB/ ETB Priority Clients
• Personal/Premium Clients with potential for upgrade to Priority

Source of Leads:

• Sales force generated – limited
• Analytics generated leads
• Sales Campaigns (MGM etc)
• Ecosystem referrals

Job Requirements
Our Ideal Candidate:

• Candidates should possess a Bachelor’s Degree
• Ability to manage Risk
• Stakeholder Management
• Affluent Client Relationship Management
• Wealth Management
• Effective Communication
• Regulatory Environment – Financial Services
• Addressing Customer Needs
• KYC/CDD

Application Closing Date
9th December, 2022; 12:59:00 AM

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 2200030168
Location: Victoria Island, Lagos
Schedule: Full-time
Job: Retail Banking
Employee Status: Permanent

Responsibilities

• The role holder is responsible for driving profitable volume growth through new business acquisition and maximizing every customer (both new and existing) engagement. Their focus is on the Priority and premium segment, onboarding, uncovering customer’s needs and providing them with the right product & service solution from the full range of Retail Banking products offered.

Strategy:

• It is expected for the role holder to be customer centric and provide excellent customer service to complete customer’s experience. Role holder is also expected to have some knowledge and experience in offering a range of products to meet the customer’s needs.

Business:

• Ensure meeting client requirements while ensuring compliance with regulations and controls as set by the bank and external regulators.

Processes:

• Ensure i remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to:
  • “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers”
  • Observe clear desk policy always
• Employ, engage and retain high quality people, with succession planning for critical roles.

Job Purpose

• Oversight of Onboard NTB Priority and Premium Clients
• Onboard NTB and NTS potential clients with multiple product needs (e.g. Wealth Management, Wealth Management OD, Mortgage)
• Engage NTB and NTS clients via leads sourced from sources like agency, alliances and owners of our Supplier & Buyer ecosystem
• Ensures that the applications meet the required standard
• Ensure the anomalies / errors / omissions are attended to before submitting the application to BOO Centre/Credit for further review / processing.

Risk Management:

• Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
• The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures
• Ensure money laundering requirement as follows:
  • Take all reasonable steps to verify and identify our customers e.g. completing Know Your Customer checklist for all customers
  • Retain adequate records of identification, account opening and transactions
  • Raise awareness of money laundering prevention by training  all staff
  • Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to:
    • “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing Suspicions to customers”.
• Monitoring of Branch registers to ensure compliance with standards.
• Ensure reduced / minimal operational irregularities.
• Monitoring of vault cash limit
• Resolving exceptional investigations and inquiries and liaising with other functions to ensure that issues are resolved.
• Analysis and reporting of management statistics

Risk Management & Compliance:

• Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.
• Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
• Ensure full awareness of all policies relating to operational risk, sales processes, mis-selling, etc and comply with the same.
• Read, understand and comply with all provisions of the Group Code of Conduct.

Governance:

• Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
• Regulatory & Business conduct:

(This is mandatory standard wording, please tailor wording in brackets, do not remove).

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [NIGERIA / Retail Clients / BSSE team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment.]*
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Local regulator – CBN
• Serve as a Director of the Board of [insert name of entities]
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)
• Serve as a Director of the Board of [insert name of entities]
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Key Stakeholders
Internal:

• Senior Relationship Managers, RMs and peers in Retail Clients
• Senior Managers, SBIM, BOMs and BOOs of all levels in the Business Units.
• Branches
• Credit
• Wealth Management team
• Group Internal Audit

External:

• Clients & Regulators

Other Responsibilities:

• Embed Here for good and Group’s brand and values in [NIGERIA / Retail Clients / BSSE team],
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
• Multiple functions (double hats)

Business Development:
Provide leadership to the Priority & International Clients Acquisition team and supports the team in carrying out the following responsibilities:

• Prepare & set up (remote):
  • Receive leads from leads management system – NTB from Alliances, Agency or Priority Centre
  • Conduct research and preparation on client lead and prepare Bank’s proposition
  • Prepare all documents (digital) required for account opening and pre-fill forms where possible

Sources of Leads:

• Owners of CC and BC companies and top management staff of C&IC Companies
• Introducers
• Paid referrals
• Alliances
• Call/meet, deep sell (in person):
  • Call or meet in person
  • Listen and determine further needs
  • Communicate the proposition
  • Acquire clients with anchor products
  • Set up KYC needs with KYC centre
  • Educate and conduct initial set up for online, ATMs, Client Centre, and Branch
• NTB: On-board, Activate and pass on (remote):
  • On-board, activate as per the 365 day plan
  • Prepare and pass on Client into interacting with the Bank via Online, Client Centre and Branch
  • Ask for referrals

Service Quality:

• In consultation with GM wealth, determine monthly plans and implement sales and service process to achieve committed targets for incremental business from existing wealth customers.
• Provide truly professional customer service to achieve a high level of customer satisfaction and retention by :
• Consistently adhering to local and international service standards
• Practice service excellence in handling customer issues, complaints, product enquiries in a timely, problem-free and responsive manner.
• Provide a high level of professionalism in conducting financial analysis and profiling with customers.
• Recommending improvements in operational processes, procedures and products based on monitoring of customer feedback to ensure constant enhancement of service levels and efficiency.
• In liaison with the Branch Manager, plan and manage staff administrative issues for direct reports e.g:
  • Organize work flow and staff leave
  • Staff coaching and training where needed for improve performance.
  • Job rotation
• Supervise day to day operational activities in the front office.
• Ensure all positions are manned
• Carry out responsibilities as may be assigned from time to time.
• Ensure ongoing team development:
  • Motivate oneself to improve on personal skills especially in relationship management, financial planning and analysis, investment counselling and recommending training in appropriate aspects.
  • Upgrade oneself in knowledge and new developments in banking, financial and investment products and services and ensure that certification and licensing requirements for the job are obtained as quickly as possible.

Job Requirements
Our Ideal Candidate:

• Academic or Professional Education/Qualifications; i.e. standards required for roles – B
• Licenses and Certifications/accreditations; i.e. internal/externally required
• Professional Memberships; i.e. required for roles for continuous development/ improvement/awareness of current practices etc –
• Bank training; i.e. mandatory & developmental - role specific, and regulatory/compliance bank wide & role specific,- E Learning – Anti Money laundering, Conflict of Interest, Rejecting bribery & Understanding Sanctions
• Languages; i.e. those required for roles

Application Closing Date
9th December, 2022; 12:59:00 AM

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 2200018738
Location: Lagos, Nigeria
Job: Operations
Schedule: Full-time
Employee Status: Permanent

The Role Responsibilities

• Primary responsibility for ensuring accurate and timely completion of CDD applications/renewals, identification of required documentation, sourcing of underlying documents, and maintenance of eCDD static data.
• Build a CDD profile on ecdd+ using public sources and various BIS  as available
• Engage with RM’s, IMO and clients as required to obtain any missing documentation.
• Ensure timely and quality delivery of cases assigned
• Understand and comply with all relevant policies and procedures issued by the Group/CIC FCC.
• Support MIS /Tracking  of deliverables for self and team
• Escalation of issues on profile production to CDD Checker/Supervisor/Manager.
• Serve as a backup for Line Manager for key deliverables in candidate absence

Our Ideal Candidate

• 4-6 years’ experience in Financial Services Industry.
• Basic understanding of financial services and its various underlying products desirable.
• Needs to have an excellent understanding of sourcing information from various data sources, and in several cases utilizing financial reports, and audited statements for such purposes. Should have a keen eye for detail and needs to present his/her case accurately.
• Previous experience in use of data sources will be ideal.
• Basic experience in AML domain would be an added advantage.
• Written and spoken English needs to be at par with business standards considering the amount of interaction required primarily through written communication.
• Problem Solving Skills – ability to think ‘Out of the Box’ and independently work around issues that arise from time to time.
• Language skills (other than English/other Indian languages) a plus but not mandatory for the required role.
• Knowledge of the CDD/eCDD systems and processes and of the different requirements of certain countries will be an added advantage.

Application Closing Date
Ongoing

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job ID: 2200018395
Location: Lagos
Schedule: Full-time
Job: Human Resources
Employee Status: Permanent

Job Purpose

• Manage the delivery of the end-to-end Resourcing process for Nigeria, covering operational Resourcing support for all employed worker hiring (internal and external), local and cross-border hires and transfers.
• Ensure all Resourcing activity is aligned to and effectively communicates the employer brand.
• The role is focussed on Operational Delivery to ensure the achievement of recruitment targets at the right time, the right quality and the right price.

Business:

• Build and develop strong, sustainable relationships with external stakeholders, promoting the Bank as an employer of choice to drive performance and recruitment of the right person, at the right time, at the right price.
• Manage cross functional / complex Resourcing projects, as required.
• Provide ad hoc support to the Head, Resourcing, Africa as required.

Processes:

• Responsible for sourcing for Nigeria based roles, ensuring direct sourcing channels and the relevant preferred suppliers are used.
• Ensure delivery (at the right quality & cost) of direct sourcing targets for the country, design and deliver sourcing strategies and solutions that meet business needs, generate diverse pools of applicants and control cost bases.
• Develop and lead initiatives to drive more diverse Resourcing pools.
• Identify ways to build the candidate experience as they navigate the Resourcing process in-country, sharing best practice regionally and globally, as appropriate.
• Drive greater cross functional and cross border talent moves.
• Participate in Early Careers recruitment events and activities (e.g., careers fairs), as required.
• Ensure the Group’s selection products and processes are thoroughly embedded across the country, improving effectiveness of selection and minimizing risks.
• Drive culture change to embed greater hiring manager discipline in all aspects of the Resourcing process e.g., ensuring hiring managers are up skilled in short listing and recording interview notes, ensuring prompt provision of feedback etc.
• Support the relevant Resourcing Specialists, where required, in conducting interviews and assessing candidates as part of assessment days for programme roles e.g. Early Careers.

Governance:

• Working in conjunction with the Head, Resourcing, Africa and Lead, Quality Assurance, AME to ensure all Resourcing control standards are met (Immigration and Background Screening for example).

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead Nigeria Resourcing to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders:

• Hiring Managers
• Head, Resourcing, Africa
• Country Human Resources Head in Nigeria
• Country Human Resource Business Partners
• Country HR Service Delivery team
• Performance, Reward & Benefits team
• International Mobility team
• Resourcing Quality Assurance team
• Resourcing Operations team
• Global Talent Research (GTR) teams

Ideal Candidate

• In-depth experience of recruitment in a Financial Services environment (in-house preferred, or search firm / consultancy).
• Experience driving end-to-end Resourcing processes (Identifying Business Needs, Sourcing Candidates, Selecting Candidates, Offer Management, Background Screening, Onboarding, Post-onboarding).
• Track record of building creative attraction strategies to deliver new hires cost effectively and within budget.
• Experience of working with external and internal recruitment partners collaboratively.
• Experience working in a complex matrix environment, dealing with demanding and fast-paced client groups and successfully building / managing sustainable relationships across a variety of countries/locations.
• Ability to deal assertively with conflict and remain positive when under pressure.
• Able to see the ‘big picture’ and think conceptually, whilst simultaneously working on the details.
• Good knowledge of Applicant Tracking Systems such as Oracle Taleo.
• Excellent communication and influencing skills, enabling the role holder to build credibility quickly.
• Strong consultative and negotiation skills.
• Proven delivery capabilities - track record of multi-tasking, prioritising, and setting and achieving deadlines (both short and long term).
• Pragmatic, customer-focused approach.
• Proactive, problem-solving approach combined with a willingness to challenge in order to deliver results.
• Flexibility and a preparedness to ‘roll up his/her sleeves’ when necessary to get the job done.
• Knowledge of / exposure to relevant employment legislation (e.g., data protection).

Application Closing Date
5th December, 2022 (10:59:00 PM).

Method of Application
Interested and qualified candidates should:
Click here to apply online