🇬🇭 Job Vacancies @ World Vision International – 3 Positions
World Vision International is recruiting to fill two positions in Ghana:
1.) Global CRM Communications Officer
2.) Global Change Management and Communications Officer
3.) Global Cybersecurity Analyst
See job details and how to apply below.
1.) Global CRM Communications Officer
PURPOSE OF THE POSITION:
We’re looking for a Global CRM Communications Officer to join our Customer Relationship Management (CRM) team – a team of communications, customer service, and change management professionals Supporting the Administration and Finance areas at World Vision. Our mission is to provide services with Trust and Excellence to the World Vision Partnership and others.
This position is to support World Vision’s Shared Services Communications team with technical and human interest writing and editing support as well as support for digital properties and reporting methods. Additionally, this position supports the Change Management and Customer Service functions. The ideal candidate will manage and take ownership of human interest stories, technical communications, and operational messaging projects and management of digital content communication properties including all channels.
The Global CRM Communications Officer will provide communication plans and communication plan implementation. He or she will deliver advice to customers’ brand adherence, messaging, and style, work closely with the CRM officer and designer, and use technical resources in the commission of work associated with the position. The Communication officers will ensure that all communications are delivered to customers on time and on schedule, as well as proofread and edit all communications processed by the CS/CMC team.
AS A GLOBAL CRM COMMUNICATIONS OFFICER, YOU WOULD BE RESPONSIBLE FOR:
Writer/ researcher
• Create print digital content for World Vision Departments served by the CMC Team.
• Communicate and write articles that will provide information or showcase Partnership customer services.
• Develop content that accurately reflects WVI's Our Promise strategy.
• Extensive research and collaboration with internal customers, CMC team lead, and others to independently and consistently meet publishing deadlines established by our customers.
• Regularly update and monitor intranet sites related to Shared Services
• Proofreading communications, editing. Aligning all communications with a style guide and the World Vision Partnership strategy, as well as customer communication plans and key messaging.
• Manage communications reporting systems including integrations of open rate metrics, KPI metrics, and others as related to communications.
• Other duties as assigned.
ESSENTIAL QUALITIES FOR THIS ROLE:
• Bachelor’s degree or equivalent in Public Relations, Communications, Journalism, Marketing, or a related client-services field, or the equivalent work experience (minimum five years).
• Minimum 3 years of proven experience writing for various content formats (demonstrated in a professional portfolio) preferably in a global and multi-cultural environment.
• Excellent networker and information gatherer and synthesizer of information into cohesive content.
• Ability to work with technical/sector specialists and can cut through their jargon and simplify content for a broad understanding of a topic.
• Impeccable knowledge of the English language (written and oral) including idioms and current trends in slang and expressions.
• Project management skills to ensure successful completion of assignments. Organize writing schedules to complete drafts of content or finished projects within deadlines.
• Ability to maintain a consistent editorial voice and follow Style Guides.
• Proficiency with computer writing programs, such as Google Docs and Microsoft Word, Excel, Outlook, and PowerPoint.
Preferred skills/experiences include:
• Knowledge of industry best practices and familiarity with the organization's mission to inspire ideas and content.
• Experience working with multiple platforms, such as websites, email marketing, product descriptions, videos, and blogs.
• Basic-intermediate knowledge of either Spanish or French.
Work Environment/Travel: The position requires the ability and willingness to travel up to 10%
Location: Accra
How To Apply For The Job
To submit your application, click on the link below and complete all relevant fields on the online application form.
Closing Date: 22 December, 2022
2.) Global Change Management and Communications Officer
PURPOSE OF THE POSITION:
We’re looking for a Global Change Management and Communications Officer to join our Customer Relationship Management (CRM) team – a team of communications, customer service, and change management professionals Supporting the Administration and Finance areas at World Vision. Our mission is to provide services with Trust and Excellence to the World Vision Partnership and others.
The Global Change Management and Communications Officer will provide operational technical expertise in communicating with everyone on the customer list. You will facilitate/coordinate change management plans when required. Support all the internal/external communications, related to the core business and support areas for current or new customers.
The ideal candidate must ensure all information, global communications, campaigns, and projects roll out on time. He or she is also expected to use a variety of communication channels and choose the most effective ones for the task. The most successful officers take pride in being on the pulse of emerging communication disciplines and relish learning new skills. They establish strong relationships with stakeholders and demonstrate accountability and follow-up.
As a Global Change Management and Communications Officer, you will support the Customer Relationship Management (CRM) team activities (e.g. town halls, newsletter, customer service week, audits, training, etc.). You will also keep close cooperation with all stakeholders supporting all its efforts when needed or requested.
AS A GLOBAL CRM COMMUNICATIONS OFFICER, YOU WOULD BE RESPONSIBLE FOR:
• Support current and new customers with timely, complete, accurate, and detailed communications through different channels and techniques to keep internal and external stakeholders informed to minimize organizational, service, and compliance risks.
• Implement measurement and monitoring approaches to ensure appropriate management information on communication risks related to service transformation & delivery.
• Advocate for customer service in the areas of Shared Services (SS), Supply Chain (SC), and ProVision (PV).
• Develop clear operational communication plans for transformation projects and work with various SS, Supply Chain Management (SCM) & PV project teams to ensure they are delivered effectively.
• Support impacted teams with information and detailed frameworks, to ensure they can conduct the necessary activities to minimize organizational risks.
• Assist impacted processes within the SS areas, complying with the need of the users for change management.
• Measure effectiveness of operational change management and communications plans, and make recommendations and adjustments where necessary. If needed support on change management external processes.
• Manage and promote realistic expectations of the organization with regard to new systems, tools, and processes, e.g. capabilities, features, upgrades, etc.
• Drive specific change tasks and deliverables, and facilitate organizational change events when required (i.e. refresher workshops. seminars, town hall).
• Training, Projects, and AD-hoc Duties
• Other duties as assigned.
Qualification Required & Experience
ESSENTIAL QUALITIES FOR THIS ROLE:
• Bachelor’s degree in Business Administration, Journalism, Communications, Public Relations, Advertisement, Graphic/Web Design, Customer Relationship Management, Copy Writing or related field or its equivalent.
• Minimum of 3 years of experience in Change management or communications support, ideally in an NGO environment
• Experience supporting the development and delivery of comprehensive, actionable change management and engagement plans/activities for change, including impact assessments, stakeholder analysis, engagement strategies, change agent networks, communication plans, and change adoption measurement activities.
• Experience in large and complex organisations working with a cross-functional team comprised of members with diverse skill sets.
• Knowledge of change management methodologies
• Rich media experience. Good knowledge and understanding of change management and communications tools and best practices.
• Proven ability to manage multiple, time-sensitive products and competing priorities simultaneously with minimum guidance and high attention to detail.
• Excellent writing and editing skills in English and Spanish. Other languages are a plus.
• Experience working as part of virtual teams.
Preferred skills/experiences include:
• Knowledgeable in a variety of change management resources and methodologies, including presentations, implementation tools, and communications.
• Demonstrated experience in change management and communications support, problem-solving, customer-centric service, and continuous improvement. Or willingness to learn the World Vision model.
• Develop a partnering/collaborative model with internal customers with the ability to work with flexibility to achieve the outcomes of SS/SC/PV. (National Office, Regional Office, and Global leadership)
• Experience working in global virtual and non-virtual environments.
Work Environment/Travel: The position requires the ability and willingness to travel up to 20%
Location: Accra
How To Apply For The Job
To submit your application, click on the link below and complete all relevant fields on the online application form.
Closing Date: 22 December, 2022
3.) Global Cybersecurity Analyst
Key Responsibilities:
Individuals working as Global Cybersecurity Analyst are responsible for working on security projects/issues for one or more functional areas (e.g., data, systems, network and/or Web) across the enterprise, develop security solutions for medium to complex assignments, work on multiple projects as a team member and lead systems-related security components. They provide expertise and assistance to all IT projects to ensure the company’s infrastructure and information assets are protected.
Individuals within the IT Security job family plan, execute, and manage multi-faceted projects related to compliance management, risk assessment and mitigation, control assurance, business continuity and disaster recovery, and user awareness. They are focused on developing and driving security strategies, policies/standards, ensuring the effectiveness of solutions, and providing security-focused consultative services to the organization.
Individuals develop, execute and manage data, system, network and internet security strategies and solutions within a business area and across the enterprise. They develop security policies and procedures such as user log-on and authentication rules, security breach escalation procedures, security auditing procedures and use of firewalls and encryption routines. To guide enforcement of security policies and procedures, they administer and monitor data security profiles on all platforms by reviewing security violation reports and investigating security exceptions. They update, maintain and document security controls and provide direct support to the business and internal IT groups. IT Security professionals evaluate and recommend security products, services and/or procedures. They also communicate and educate IT and the business about security policies and industry standards, and provide solutions for enterprise/business security issues.
IT Security professionals require strong technical, analytical, communication and consulting skills with knowledge of IT Security and related technologies. Security certifications (i.e., PCI Internal Security Assessor (PCI-ISA), CompTIA Certified Technical Trainer (CTT+), Certified Information Systems Security Professional (CISSP), Certified in Risk and Information Systems Control (CRISC), Certified Information Security Manage (CISM), Global Information Assurance Certification (GIAC) and/or other certifications) may be required.
MAJOR RESPONSIBILITIES:
POLICIES, PROCESSES, & STANDARDS:
• Maintains an up-to-date understanding of industry best practices.
• Develops, enhances and implements enterprise-wide security policies, procedures and standards.
• Monitors compliance with security policies, standards, guidelines and procedures.
• Ensures security compliance with legal and regulatory standards.
BUSINESS REQUIREMENTS:
• Participates with the project team(s) to gather a full understanding of project scope and business requirements.
• Works with customers to identify security requirements using methods that may include risk and business impact assessments.
• Provides security-related guidance on business processes.
SECURITY SOLUTIONS:
• Participates in designing secure infrastructure solutions and applications.
RISK ASSESSMENTS:
• Works directly with the customers and other internal departments and organizations to facilitate IT risk analysis and risk management processes and to identify acceptable levels of residual risk.
• Conducts business impact analysis to ensure resources are adequately protected with proper security measures.
• Analyzes security analysis reports for security vulnerabilities and recommends feasible and appropriate options.
• Creates, disseminates and updates documentation of identified IT risks and controls.
• Reports on significant trends and vulnerabilities.
• Develops plans to achieve security requirements and address identified risks.
• Follows up on deficiencies identified in monitoring reviews, self-assessments, automated assessments, and internal and external audits to ensure that appropriate remediation measures have been taken.
SECURITY TRAINING & CERTIFICATION:
• Performs security trainings.
• Develops security training and certification programs including curriculum, content, and materials.
• Manages learning management solutions.
PROBLEM MANAGEMENT:
• Provides responsive support for problems found during normal working hours as well as outside normal working hours.
• Identifies and resolves root causes of security-related problems.
COMMUNICATIONS/CONSULTING:
• Interfaces regularly with staff from various departments communicating security issues and responding to requests for assistance and information.
• Reports to management concerning residual risk, vulnerabilities and other security exposures, including misuse of information assets and noncompliance.
VENDOR MANAGEMENT:
• Works with third party vendors during problem resolutions.
• Interfaces with third party vendors to evaluate new security products or as part of a security assessment process.
COACHING/MENTORING:
• Mentors less experienced team members.
KNOWLEDGE/QUALIFICATIONS FOR THE ROLE:
Required Professional Experience:
• Bachelor’s Degree in Computer Science, Information Systems or other related field, or equivalent work experience.
• Work experience in training and certification management.
• Work experience in designing, implementing, and security training.
• Work experience in designing, implementing, and security policies and standards.
• Typically has 3-5 years of combined cybersecurity work experience with a broad range of exposure to information security and data protection.
• Willingness and ability to travel domestically and internationally, as necessary.
• Work experience in compliance, risk, and IT service management.
Preferred Knowledge and Qualifications:
• CISSP certification
• CompTIA Certified Technical Trainer (CTT+)
• Microsoft Certified Trainer (MCT)
• Project Management experience
• Risk Management experience
• Security Training and Certification
Work Environment:
• The position requires ability and willingness to travel domestically and internationally up to 20% of the time.
Location: Accra
How To Apply For The Job
To submit your application, click on the link below and complete all relevant fields on the online application form.
Closing Date: 22 December, 2022
