🇳🇬 Job Vacancies @ Palmpay Limited – 8 Positions

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the following positions below:

1.) Biller Key Account Manager
2.) Social Media Specialist
3.) Chargeback Senior Specialist
4.) Senior Channel Operations Specialist
5.) Intermediate Software Engineer
6.) Business Development Executive
7.) Biller Product Manager
8.) Credit Sales Officer (Business Developer)

Job Title: Biller Key Account Manager

Locations: Lagos
Employment Type: Full-time

Job Description

• We are looking to employ a passion driven and detail-oriented Biller Key Account Manager to identify business growth opportunities and develop strategies to increase company sales.
• The Key Account Manager is responsible for analyzing prospective client database, providing information on our product and services, responding to inquiries, tenders, further developing sales strategies and identifying opportunities to increase organizational efficiency, sustainability and profitability.
• Explore and onboard key merchants within assigned territory.
• Experience in diverse e-payments methods(Pay with Transfer, Pay with wallets, Payout,  POS) and Manage relationship with Merchants
• Communicate important company updates to the merchant under their supervision and ensure that the information is understood.
• Resolve transaction and application related issues for merchants.
• Ensure that merchants are empowered to meet targets.
• Research new market areas and distribute branding materials to merchants
• Work closely with the team in visiting, interacting and focusing on client’s needs, proffering solutions and where peculiar challenges are recorded, feedbacks are collected and properly resolved in a timely manner.
• Work closely with the team to  suggest and recommend new initiatives that could improve partners experience with the usage of our payment solution.

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Requirements

• Bachelor's Degree, HND or its equivalent in Sales and Marketing or related fields.
• Minimum of 3 years experience in Sales, Marketing or Relationship management from Fintech, Betting, Markets, Chain Structured Businesses and Health & Pharmaceuticals industry, Consumer Goods, Manufacturing and retail
• Comprehensive understanding of POS business, great understanding of agency banking and merchant scenarios
• Extremely flexible, result oriented, hardworking with a strong track record of success
• Self-motivated and able to work independently to meet and exceed sales targets
• Able to analyze data and sales statistics and translate results into numbers and solutions.
• Good communication and interpersonal skills.
• Good knowledge of the business districts of the state.
• Good Negotiation skills and supervisory ability.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Social Media Specialist

Locations: Lagos
Employment Type: Full-time

Position Overview

• We are seeking a highly skilled and creative Social Media Executive to join our Marketing team.
• The Social Media Executive will play a critical role in ensuring the accuracy and integrity of all Our Social Platforms.
• This role is instrumental in maintaining Our brand and providing valuable insights to support decision-making processes.

Responsibilities

• Running company daily social media pages, posts and campaigns.
• Formulatinghigh-qualitynovelwrittenandvisualcontentforeachsocialmedia campaign.
• Must be conversant with social media platforms e.g. Facebook, Twitter, Instagram, YouTube and TikTok.
• Building a social media presence by maintaining a solid online presence.
• Creative writing for social media platforms to design content calendars, design copy and Post captions.
• Build community of social media followers that constantly engage with the brand and
• Create organic/viral conversations through brand account.
• Monitoring the company's brand on social media and delivering reports within sights on
• Help team achieve campaign goals with team support tasks and brain storms.
• Build brand awareness by engaging in relevant trending topics and suggesting ways the
• Brand can capitalize on such.
• Managing our online communities to ensure respectful and appropriate engagement.
• Responding to comments on each brand accounts and escalating to customer service.
• Overseeing customer service provided via social media.
• Support marketing team with content creation for social media at events and official functions.

Requirements

• Social media marketing experience.
• Experience developing social media strategies.
• Experience working with and developing a marketing plan.
• Ability to develop the right voice for each social media platform.
• Proven ability to build social media communities.
• Understanding of graphic design principles.
• Excellent research, organizational, and time management skills.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Chargeback Senior Specialist

Locations: Lagos
Employment Type: Full-time

Position Overview

• We are seeking a highly skilled and detail-oriented Chargeback Snr. Specialist to join our team. The Chargeback Snr. Specialist will play a critical role in ensuring the accuracy and integrity by reconciling transactions, accounts, and statements.
• This role is instrumental in maintaining financial compliance and providing valuable insights to support decision-making processes.

Responsibilities

• Review, processing and timely resolution of Acquired Claims for Domestic and International transactions for Nigeria and Affiliates.
• Liaise with relevant unit, transaction owners and processors with a view to resolve open and work-in-progress claims.
• Re-validate unsettled transaction position with reconciliation team for closure.
• Follow up on Third Party Dependent transactions on the Dispute Portals for resolution and escalate appropriately.
• Ensure timely processing and closure of claims logged against Palmpay merchants on the appropriate Dispute Management portals
• Provide email and phone support to acquirers and merchants for any dispute related issues
• Attend to all queries from clients on dispute issues and ensure they resolve promptly
• Daily reconciliation of debits that arise from the chargebacks process and escalation to acquirers where discrepancies arise
• Manage the refunds process end-to-end and ensure all refunds are initiated and completed in a timely manner
• Resolution of Customer issues
• Review and respond to mail inquiries

Requirements

• A Bachelor's Degree or its equivalent
• At least 5 years in Digital Financial Services or banking industry experience
• Experience with electronic payment systems
• In-depth knowledge of payment processing- gateways
• Leadership and teamwork skills,
• Organization and Time management skills
• Proficiency in the use of MS Office suites.
• Excellent communication skills and interpersonal skills.
• Attention to details and accuracy
• Strong analytical and problem-solving skills.
• At least 3 years experience in reconciliation and settlement of POS.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Channel Operations Specialist

Locations: Lagos
Employment Type: Full-time

Job Responsibilities

• Responsible for the availability, stability, reliability, and operation of all the digital payment systems
• Monitoring, supporting, and optimizing production systems and services.
• Take responsibility for the investigation and resolution of system downtime affecting the channels and payment applications.
• Provide technical support in identifying, investigating, and resolving transaction-related issues.
• Proactively monitoring processes and potential glitches, transactions across different payment systems, investigating systems anomalies relating to payment channels and identifying areas in need of optimization.
• Ensure payment channels have a stable connection with the service providers/switching partners and provide quick responses to any channel-related issue.
• Interface with the technology and product management team to suggest and recommend new initiatives that could Improve customers' experience with using the Card payment system.
• Track issues and work with component teams for timely resolution of downtimes affecting any of the channels.
• Ability to analyze and interpret application logs and resolve identified issues.
• Digital channel applications testing.
• Taking up technical engagement with switching partners and other payment service providers for the prompt. resolution of service-related failures and to work optimizations of service.

Job Requirements

• Minimum of a Bachelor's Degree in Computer Science, Computer Engineering, or any related field.
• At least three (5-6) years of cognate experience is required, with two years in a supervisory role.
• Technically skilled in managing and supporting various digital payment systems, especially card payment, local transfers (Interbank/Intrabank), Billers, and Value-added Services (VAS) transactions system.
• Sound knowledge of end-to-end process flow of card payment systems.
• Sound knowledge of end-to-end process flow of funds transfer payment systems.
• Intermediate knowledge of ISO 8583 messaging.
• Digital channel applications testing.
• Excellent knowledge of payment systems and VAS transactions integration.
• Strong work ethic and service mentality with the ability to manage multiple tasks.
• Advanced proficiency in problem-solving, and ability to investigate and address application issues.
• Effective use of database querying languages and tools to develop queries/reports and analyze business. Process data.
• Excellent knowledge of Spreadsheet packages. Preferably Microsoft Excel.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Intermediate Software Engineer

Locations: Lagos
Employment Type: Full-time

Job Summary

• Design, develop, and maintain backend systems for the Nigerian POS business, ensuring system stability, scalability, and high performance.
• Collaborate closely with the frontend development team to define API interface specifications, ensuring seamless coordination between frontend and backend.
• Participate in defining system architecture and technology choices, providing feasible technical solutions for business requirements.
• Address technical challenges in system development, ensure code quality and security, perform code reviews and optimizations.
• Coordinate with the testing team to ensure product quality, participate in system testing and troubleshooting efforts.
• Stay updated on technology trends, propose improvements and innovative suggestions, and maintain awareness of industry best practices.
• Possess detailed experience in the Nigerian POS business domain, understanding the interaction flows between institutions and channels, and familiarity with business rules and processes.
• Have expertise in standard protocols related to the POS domain, particularly ISO 8583 and other POS communication protocol standards.
• Assist in resolving critical issues, provide technical support and training, ensuring the smooth operation of the system.

Qualifications

• Bachelor's Degree or equivalent in Computer Science, Software Engineering, or related field.
• Minimum of 3 years of experience in backend development, with preference for those experienced in POS business development.
• Proficiency in Java programming language, familiarity with Spring Boot framework, and experience in microservices architecture is a plus.
• Experience in database design and optimization, familiarity with relational databases (such as MySQL).
• Practical experience with technologies like message queues, caching, e.g., Kafka, Redis.
• Familiarity with at least one RPC calling framework, with Feign Client being preferred, knowledge of GRPC, etc.
• Strong object-oriented programming skills, familiar with common design patterns and principles, can break down and simplify complex problems.
• Strong problem-solving skills, and ability to work in a fast-paced environment while maintaining high efficiency.
• Effective communication skills and teamwork, capable of collaborating with team members from diverse backgrounds.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Business Development Executive

Locations: Abuja and Lagos
Employment Type: Full-time

About the Role

• As a Business Development Executive specialized in PalmPay's suite of products - Point of Sale (POS), Pay With Transfer (PWT), merchant loans, collaboration, and online payment services - your core responsibility revolves around identifying, engaging, and fostering relationships with (key) merchants.
• Your role is pivotal in showcasing and selling these PalmPay offerings to businesses, aligning their needs with the features and benefits of our diverse range of services.

Key Responsibilities

• Market Prospecting: Identify and target key merchants across various market segments for POS, PWT, merchant loans, collaboration, and online payment solutions, leveraging diverse channels such as online directories, industry gatherings, and referrals.
• Merchant Engagement Strategy: Initiate connections with potential clients, establish strong rapport, and schedule meetings or demonstrations to illustrate the benefits of adopting PalmPay's comprehensive suite of services.
• Needs Assessment: Conduct comprehensive assessments of clients' business operations, payment procedures, and pain points to identify specific needs and challenges, offering tailored solutions accordingly.
• Customized Presentations: Showcase PalmPay's services compellingly, highlighting features, functionalities, and potential returns on investment, tailored to each merchant's (Key, High, and Small Merchant) unique requirements.
• Relationship Building: Cultivate enduring relationships with key decision-makers within client organizations, demonstrating expertise, reliability, and responsiveness.
• Negotiation and Closure: Lead negotiations on pricing, terms, and agreements to secure successful deals, ensuring satisfaction and adherence to company policies.
• Collaborative Implementation: Work closely with internal teams like product development and customer support to address client queries, offer technical insights, and ensure seamless implementation of chosen services.

Required Skills and Experience

• Proven B2B Sales Background: Demonstrated success in B2B sales, particularly within the payments or tech industry for at least 2 years.
• POS Expertise: Strong familiarity with point-of-sale systems.
• Exceptional Communication: Outstanding communication and interpersonal skills to engage effectively with merchants and establish enduring connections.
• Solution-Oriented: Ability to grasp complex business processes and tailor solutions to meet unique client needs.
• Negotiation Skills: Proficiency in negotiation techniques and a track record of successful deal closures.
• Self-Motivated Team Player: Self-driven, target-oriented, capable of both independent work and effective collaboration within a team setting.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Biller Product Manager

Locations: Lagos
Employment Type: Full-time

Job Description

• We're looking for an experienced Product Manager who is passionate about our mission of driving financial inclusion in Africa and inquisitive about the Fintech space in Nigeria and the rest of the world.
• In this role, you will be responsible for evaluating the PalmPay app and other company’s products, comparing them against competitor offerings and matching them with market trends, analyzing market data, identifying consumer behaviours and trends, and making recommendations from a local perspective.

Job Roles & Responsibilities

• Using market research to get ideas for products that customers will want
• Helping to oversee the design and manufacture and planning how to market and promote the product to the public
• Comparing the company’s products to competitor’s products in order to assess competition in the market
• Providing management with analyses and reports and responding to questions and requests from management
• Specifying and overseeing the research needed to determine the needs and desires of customers
• Reviewing and adjusting inventory levels and product production schedules to maintain product availability

Other Requirements

• Excellent written and oral communication skills are required since the Product Manager has to communicate with team members, other departments, upper management and consumers of the company’s products
• At least 5 years experience
• Expertise in the Vas (Biller) product or market including specific technical or industry knowledge(Airtime, Data, Electricity, Betting etc) and be familiar with Biller business man
• Ability to maintain a keen attention to detail, multitask and work well under pressure
• Natural tendency to be curious, positive and creative
• Team player who collaborates well with others
• Sincere empathy for the customer and a commitment to delving deep into the challenges they present or experience.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Credit Sales Officer (Business Developer)

Location: Ikeja, Lagos
Employment Type: Contract

Job Description 

• We are seeking a dedicated and goal-oriented Credit Sales Officer to join our team. As a Credit Sales Officer, you will play a vital role in expanding our client base and driving revenue growth by promoting and selling credit products and services.
• You will work closely with clients to understand their financial needs, assess creditworthiness, and provide tailored solutions.
• This role requires strong interpersonal skills, a deep understanding of financial products, and the ability to build lasting customer relationships.

Key Responsibilities
Client Relationship Building:

• Develop and maintain strong relationships with existing clients while actively seeking new business opportunities.
• Understand clients' financial goals and needs to offer suitable credit solutions.

Credit Assessment:

• Evaluate clients' credit applications, financial documents, and credit history to determine their creditworthiness.
• Analyze risk factors and use credit scoring models to make informed lending decisions.

Sales and Business Development:

• Promote and sell a variety of credit products and services to individual and business clients.
• Identify potential clients through market research, networking, and referrals.

Customized Solutions:

• Collaborate with clients to understand their financial situation and recommend credit solutions tailored to their needs.
• Explain the features, terms, and benefits of different credit options to assist clients in making informed decisions.

Negotiation and Deal Closure:

• Negotiate terms, interest rates, and repayment schedules with clients to arrive at mutually acceptable agreements.
• Ensure compliance with company policies and regulations during the negotiation process.

Documentation and Compliance:

• Prepare accurate and complete credit applications, ensuring all necessary documentation is provided and verified.
• Ensure compliance with legal and regulatory requirements throughout the lending process.

Sales Targets and Reporting:

• Work towards achieving sales targets and quotas set by the company.
• Maintain accurate records of sales activities, client interactions, and outcomes.

Market Insights and Feedback:

• Stay informed about industry trends, competitive offerings, and market dynamics.
• Provide feedback to the management team about client preferences and market demands.

Qualifications and Requirements

• Minimum of OND in Finance, Business Administration, Economics, or a related field.
• Proven experience (1-5years) in sales or business development, preferably within the credit sector.
• Strong knowledge of credit products, lending practices, and financial regulations.
• Excellent interpersonal and communication skills.
• Ability to assess credit risk and make informed lending decisions.
• Results-oriented with a proven track record of meeting or exceeding sales targets.
• Proficiency in using CRM software, Microsoft Office Suite, and other relevant tools.
• Strong negotiation and problem-solving abilities.
• Attention to detail and accuracy in documentation.
• Ethical conduct and adherence to confidentiality guidelines.
• Join our team as a Credit Sales Officer and be part of a dynamic environment where your sales skills and financial expertise will contribute to the success of our credit offerings.

Salary Details
N60,000 basic, 40,000 KPI and 20,000 for transportation.

Application Closing Date
29th January, 2024.

Method of Application
Interested and qualified candidates should forward their CV to: nancieokorji@gmail.com using the job title as the subject of the mail.