Job Vacancies @ Nokia Nigeria – 4 Positions

Job ID.: 22000009IP
Location: Lagos
Department: Sales
Field: CX Customer Experience

Come create the technology that helps the world act together

• Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks.
• Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
• We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

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The team you’ll be part of

• The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups.
• While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.
• This position will report to the Central East West Africa (CEWA) part of the Middle East Africa CX team based in Nigeria.
• The position will consist of calling on the CSP and ISP customers located in Nigeria promoting the Nokia products and services to our customers in country.

What you will learn and contribute to

• As part of our team, you will learn to work in a hi-tech environment selling products and solution to Nigeria Telecom Companies and Interne Service Providers. The position will grow the candidate in sales and technical skills in a global company promoting cutting edge technology.
• Looking for seasoned candidate with sales and marketing experience in the hi-tech industry selling product to CSPs and ISPs in Nigeria. The key responsibilities and contributions include:
  • Positioning Nokia products and services in the assigned customers
  • Be responsible for sales forecast, revenue generation and customer interface on assigned accounts
  • Provide BG feedback on solution and service as customer advocate
  • Grow the business in assigned region based on assigned sales plan

Your Skills and Experience
You have:

• 5 to 10 years’ experience in Sales and Marketing in the Hitech industry selling products and software
• Ability to present solution sales and manage customer relationships
• Track record of growing sales and promoting new products.

It would be nice if you also had:

• Customer contacts in Nigeria CSP and ISP industry
• Educational background in Engineering, Computer Science, or related industry

What we Offer

• Nokia offers  continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Nokia has received the following recognitions for its commitment to inclusion & equality:
  • One of the World’s Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation.
• At Nokia, we act inclusively and respect the uniqueness of people.
• Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
• We are committed to a culture of inclusion built upon our core value of respect.

Job ID.: 22000006HF
Location: Lagos
Department: Sales
Field: CX Customer Experience

Come create the technology that helps the world act together

• Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks.
• Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
• We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you’ll be part of

• As Nokia's growth engine, we create value for communication service providers and enterprise customers.
• Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.
• Mobile Networks and Customer Experience team is seeking an Account Manager to provide in-depth Sales leadership and expertise to, develop and nurture Mobile Network Solutions in one of MEA Key Group Accounts.
• The Sales AM will use deep solution selling expertise to position, sell and grow the footprint of MN portfolio in Airtel Group, and develop trusted relationships with C-level decision makers of Airtel across all of its operations in MEA region.

What you will learn and contribute to
As the MN AM, you will:

• • Engage and build relationship with C and C-1 Level in our customer organizations
  • Strong background in fronting customer engagement in pre-sales/delivery role. Deep understanding of customer’s business challenges (not just technology challenges) and customer business both consumer and enterprise.
  • Strong ability to get hands on with customer workshops, develop content and lead the teams across functions in a customer engagement.
  • Be able to understand the financials of the business and be a true partner for market leader in driving Order Intake.
  • Have strong understanding of sCRM Forecast Category and Sales Phases and brutal in ensuring pipeline development is on-going round the clock.
  • Have strong collaborative mindset and be able to partner with Market Services in all aspects of business.
  • Bring and maintain technical expertise in MN CSP products and solutions and in Nokia end-to-end solutions involving  CSP products.
  • Lead  CSP customer facing technical engagements, understanding customer business, technical and operational pain points, requirements and KPI’s (use cases, integration points, etc.) and provide subject matter expertise on complex cross-domain solutions.
  • Develop deep understanding of key technology trends (standards, industry events, etc.).
  • Establish trusting relationship with customers C-level technical decision makers, to align on technology needs and roadmaps and identify cross-selling/up-selling opportunities for Nokia.
  • Lead discussions on technical requirements and gaps with Product Managers and System Engineers to ensure customer commitments can be met, during pre-sales engagements and to make sure products and services roadmap align with Market customers’ long-term needs.
  • Lead technical discussions with other Nokia Business Groups and 3rd parties to provide adequate E2E solution to customers. Document end-to-end architecture including Nokia and 3rd party products, associated interfaces and any adaptations needed, to guide the pre-sales engagement and offers.

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• Support the wider sales team including sales in CX in complex technical discussions and solutions/architecture to present to customers.
• Participate in periodic reviews with Product Managers and Global teams to align on Market technology trends.
• Guide offer solution strategy (product and services) for complex cross-domain offers, working with domain pre-sales specialists as required, and leading transfer of solution sold for deals to delivery teams.
• Collaborate with the broader NOKIA and partners to design joint solutions and support joint sales engagements.
• Collaborate with the broader NOKIA and partners to design joint solutions and support joint sales engagements.
• Strictly adhere to the published NOKIA  processes.
• Complete all administrative assignments comprehensively and on-time.
• Represent NOKIA in a professional and an ethical manner.
• Travel to customer meetings and related business activities can be up to 2 to 3 days a week in assigned territory.

Your Skills and Experience
You have:

• Master level education in Electrical Engineering, Software Engineering, Computer Science or Telecommunications Engineering.
• Minimum of 15 years of work experience in account management, CSP sales, pre-sales.
• Detailed knowledge of products within Nokia’s or equivalent Mobile Network products .
• Intimate technical knowledge of telco networks (Mobile, Fixed & Core)
• Excellent English verbal and written communication skills required.
• It would be nice if you also had:
• Ability to discuss detailed technical issues with customers and management.
• Strong interpersonal capabilities and customer intimacy.
• Creative ‘out of the box’ thinker.
• Exceptional work ethic, the ability to work independently, self-motivated, driven and a strong desire to succeed.

What we offer

• Nokia offers  continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
• Exciting prospect at the key transition period of the industry in adoption of 5G  for Industrial transformation
• Hands-on knowledge and experience to participate in key initial concept development
• Developing customer facing skills, especially honing Technical Sales experience
• Active participation in leading E2E technical discussions with customers and internal stakeholder.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• This position is open for Nairobi  or Lagos  and involves frequent travel for the meetings with Airtel affiliates.
• At Nokia, we act inclusively and respect the uniqueness of people.
• Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
• We are committed to a culture of inclusion built upon our core value of respect.
• Join us and be part of a company where you will feel included and empowered to succeed.
• Nokia is committed to inclusion and is an equal opportunity employer
• Nokia has received the following recognitions for its commitment to inclusion & equality:
  • One of the World’s Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation.

Location: Lagos, Nigeria
Level: Mid-Senior

Overview

• Come create the technology that helps the world act together
• Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks.
• Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
• We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.
• Our Business Group is a leader in wireless mobility networks and associated services. With more than 3.500 patent families essential for 5G we have a strong 5G portfolio and are a front runner in open and virtualized radio access networks (O-RAN and vRAN).

Job Role

• Customer Delivery Manager (CDM) is responsible for delivery of services for the new accounts where we will need rapid start for delivery, primary focus being Nigeria, but can be any other countries within CEWA (Central East Africa) region.

Mission:

• Owns the delivery of the entire Customer contract execution scope – products and services - for his/her BG
• Accountable for revenue and profit in line with Nokia MoO for his/her perimeter within the BG
• Represents Nokia as primary contact for the assigned scope for planning and execution, resource allocation, prioritization and escalation topics for the entire services and delivery process.
• Responsible for the contract execution performance with respect to financial and operational (non-financial) KPIs (e.g. cost, timelines, revenue recognition, project assets, and Customer satisfaction) and requisite planning to enable successful execution.
• Responsible for E2E planning and management of financial and operational performance.
• Ensures Customer contract execution management based on PMI/PBM principles in full alignment with Nokia Mode of Operations and applicable BG guidelines

Summary of Key Activities:

• Prepare projects for new country entries, where a rapid startup is needed. This includes creation of entire organization, managing customer interface and other stakeholders, and execution of the delivery,.
• Customer Interface, Expectations, and Relationship Management
• Managing financial and operational (non-financial) Performance
• Contribution to Service Business/Solution Creation
• Customer Contract Execution Management Planning
• Monitoring and Controlling Customer Contract Execution
• Change Management
• Risk Management
• Stakeholder Management
• Leading the Customer Program Management Team
• Closure and handovers

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Your Skills and Experience
Key Performance Indicators:

• Gate 6 - Project Target Agreement (PTA) implemented
• Gross Margin GM
• Cost Baseline Adherence +/- 3% (incl. change management)
• Project Asset Rotation Days (PARD)
• Customer Perceived Value (CPV)
• e2e Demand Planning Accuracy (Equipment + Services)
• Operational non-financial KPIs
• Revenue (contribute to efforts of services business creation)
• Forecast accuracy (revenue volume, margin evolution, resources, …)

It would be nice if you also had:

• Strong Radio Deployment & Managed Services background
• Technical understanding to a level allowing him/her discussing matters with the customer
• Very strong communications and leadership skills

What we offer

• Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• At Nokia, we act inclusively and respect the uniqueness of people.
• Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
• We are committed to a culture of inclusion built upon our core value of respect.
• Join us and be part of a company where you will feel included and empowered to succeed.

Job ID: 22000008CT
Location: Lagos, Nigeria
Department: Customer Services
Category: NI Network Infrastructure

Job Description
The team you’ll be part of:

• The pandemic has highlighted how important telecoms networks are to society.  Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.
• Our Networks Infrastructure (NI) business group includes IP, Optics and Network Automation technologies and related services sold to our communication service provider customers as well as adjacent markets including webscale companies and enterprises.
• Our comprehensive solutions enable our customers to build and operate automated, secure, and high-performance networks at massive scale – helping to interconnect people and things from any broadband access modality to – and among - edge clouds, central clouds, the Internet, and other services and data centers.
• As MEA Optics NPI (New Product Introduction) team as part of the Customer Engineering organization in the Network Infrastructure Business Center, we introduce the latest network technologies to our customers. This is done in the form of lab/field testing, demos, workshops, dry run, proof of concept sessions and network integration services.

What you will learn and contribute to:

• The mission of MEA Optics NPI Team is to define and execute the activities that are part of either project execution or pre-sales opportunity.
• This is covering any new product, technology, or solution in Nokia Optics portfolio; mainly 1830 PSS and the associated Network Management System (NFM-T) and network automation services.

Are you passionate about solving problems?
As part of our team, you will:

• Perform OS/NMS installations, upgrades, migrations, and network transformations.
• Perform Lab testing, Field Trials, DryRun, Proof of Concepts, Preliminary Acceptance Tests, Customer Demos/Workshops.
• Define test cases based on customer specific scenarios and develop MOPs and test procedures.
• Extend and expand Nokia’s automation delivery footprint, also to develop scripts and tools to automate the manual and routine tasks.
• Perform extensive lab work, both in person and remotely.

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Requirements
You have:

• Bachelor's Degree or higher in Computer Science and/or equivalent work experience in Telecommunications engineering discipline.
• Demonstrable skill in scripting and programming languages: e.g., Python, Java, JavaScript, and good knowledge in algorithms & Agile development processes and DevOps practices.
• Strong Linux/Unix shell networking knowledge, as well as, Cloud, Docker, OpenStack, Kubernetes, Databases, Containerized Applications, Microservices, etc.
• Willingness and desire to do hands-on lab work, and are careful and thorough, with attention to detail.
• Ability to work via own initiative, you have to be self-motivated with flexible, positive, and creative attitude. Also, you should have a strong communication, documentation, collaboration, and interpersonal & Team Skills.

It would be nice if you also had:

• Experience in DWDM system design, architecture, and testing.
• Familiarity with other test automation and scripting software.
• Hands-on experience including design, build, deploy, troubleshooting and fault-finding.

What we offer

• Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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