🇳🇬 Job Vacancies @ Moniepoint Incorporated – 28 Positions

Moniepoint is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.

Moniepoint Incorporated (formerly TeamApt Inc.) was founded with the vision to create a society where everyone experiences financial happiness. We are the parent company of TeamApt Limited, a Central Bank of Nigeria(CBN) licensed Switch and Processor, and Moniepoint Microfinance Bank, a CBN-licensed Microfinance Bank.

We are recruiting to fill the following positions below:

1.) Customer Success Representative (Enugu)
2.) Customer Success Representative (Abia)
3.) Customer Success Representative (Ebonyi)
4.) Customer Success Representative (Anambra)
5.) Customer Success Representative (Imo)
6.) Compliance Analyst (KYC Screening and Transaction Monitoring)
7.) AML / CFT / TFS and Transaction Monitoring Officer
8.) Technical Support Engineer
9.) UX Researcher
10.) Field Verification Officer
11.) Flutter Developer
12.) Data Engineer
13.) Compliance Business Partner
14.) Growth Data Analyst
15.) Data Scientist, Marketing and Growth
16.) POS Technician - Anambra (Remote)
17.) POS Technician - Rivers (Remote)
18.) POS Technician - Abia (Remote)
19.) UX Research Lead
20.) POS Technician - Akwa Ibom (Remote)
21.) PPC Specialist
22.) POS Technician - Lagos (Remote)
23.) POS Technician - Kaduna (Remote)
24.) Project Delivery and Optimization Officer
25.) Application Monitoring Engineer
26.) Senior Data Analyst - Customer Success
27.) Security Analyst, Cyber Defense
28.) Application Security Specialist

Job Title: Customer Success Representative

Location: Enugu
Employment Type: Full-time

Job Purpose

• The Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
• The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers experience can be further optimized based on analysis of the issue log or customer requests.

Responsibilities

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Qualifications

• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Must be resident in Enugu State, Nigeria.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Customer Success Representative

Location: Abia
Employment Type: Full-time

Job Purpose

• The Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
• The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers experience can be further optimized based on analysis of the issue log or customer requests.

Responsibilities

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Qualifications

• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Must be resident in Abia State, Nigeria.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Customer Success Representative

Location: Ebonyi
Employment Type: Full-time

Job Purpose

• The Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
• The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers experience can be further optimized based on analysis of the issue log or customer requests.

Responsibilities

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Qualifications

• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Must be resident in Ebonyi State, Nigeria.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Customer Success Representative

Location: Onitsha / Awka, Anambra
Employment Type: Full-time

Job Purpose

• The Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
• The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers experience can be further optimized based on analysis of the issue log or customer requests.

Responsibilities

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Qualifications

• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Must be resident in Anambra State, Nigeria.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Customer Success Representative

Location: Owerri, Imo
Employment Type: Full-time

Job Purpose

• The Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
• The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers experience can be further optimized based on analysis of the issue log or customer requests.

Responsibilities

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Qualifications

• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Must be resident in Imo State, Nigeria.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Compliance Analyst (KYC Screening and Transaction Monitoring)

Location: Lagos (Remote)
Employment Type: Full-Time

About the Role

• As an Analyst, Sanctions & Watchlist Compliance, you will contribute towards ensuring compliance with applicable sanctions regulatory requirements.
• This role will ensure effective implementation of Moniepoint’s Sanctions Program in close coordination with the Monitoring Officer.

Responsibilities
What You’ll get to Do:

• Contribute towards the implementation of the strategies, policies, and design procedures for Moniepoint’s Sanctions Program.
• Manage the Watchlist (Sanctions, PEP, Adverse Media) Screening program globally.
• Ensure customers are screened and dispositioned against list updates in a timely manner.
• Work with the Reporting Officer to ensure any necessary sanctions-related reporting to regulators is filed in a timely manner in accordance with regulations.
• Escalate PEP and negative news related matches to relevant stakeholders for review and action.
• Monitor, evaluate, and report on the effectiveness of global and regional sanction compliance policy, procedures, processes, systems, and technologies, making recommendations for improvements and implementing necessary changes.
• Track various sanction and watchlist compliance monitoring metrics, key performance indicators, key risk indicators, and key control indicators to ensure consistent framework, standards, and risk tolerances are followed across regional jurisdictions.
• Facilitate consistency in screening across jurisdictions.

Requirements
To succeed in this role, we think you should have:

• Bachelor's Degree in Financial Management, Finance, Accounting or Investment Management, Business Management, Commerce, Commerce in Business Innovation and Entrepreneurship, or a related field.
• Minimum of 2 years of experience in Sanction Compliance Programs, preferably in banking.
• Knowledge of sanctions requirements globally.
• Excellent analytical, problem-solving, and decision-making abilities.
• Effective communication and presentation skills, with the ability to influence and collaborate with stakeholders
• Experience with sanctions and other name screening systems and technologies
• Willingness to undertake at the minimum DCP exam.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: AML / CFT / TFS and Transaction Monitoring Officer

Location: Lagos (Remote)
Employment Type: Full-Time

About the Role

• As an AML/CFT/TFS and Transaction Monitoring Officer, you will contribute towards ensuring compliance with applicable sanctions regulatory requirements.
• This role will ensure effective implementation of Moniepoint’s Sanctions Program in close coordination with the Business Partner for Products and the Chief Compliance Officer, inclusive of a robust control environment.

Responsibilities
What You’ll get to Do:

• Contribute towards the implementation of the strategies, policies, and design procedures for Moniepoint’s Sanctions Program.
• Manage the Watchlist (Sanctions, PEP, Adverse Media) Screening program globally.
• Ensure customers are screened and dispositioned against list updates in a timely manner.
• Ensure all products and services are effectively screened against watchlists and dispositioned in addition to providing a risk assessment and guidance when launching new products to ensure product compliance with screening requirements.
• Ensure any necessary sanctions-related reporting to regulators is filed in a timely manner in accordance with regulations.Provide strategic sanctions related advisory to the business.
• Escalate PEP and negative news related matches to relevant stakeholders for review and action.
• Monitor, evaluate, and report on the effectiveness of global and regional sanction compliance policy, procedures, processes, systems, and technologies, making recommendations for improvements and implementing necessary changes.
• Track various sanction and watchlist compliance monitoring metrics, key performance indicators, key risk indicators, and key control indicators to ensure consistent framework, standards, and risk tolerances are followed across regional jurisdictions.
• Facilitate consistency in screening across jurisdictions.
• Establish and maintain strong relationships with internal stakeholders with relevant subject matter expertise to stay updated on global and regional compliance regulations, best practices, and emerging trends.
• Collaborate with cross-functional teams, including Legal, Professional Services, Risk Management, and Operations, to drive Sanction Program initiatives, resolve issues, implement controls, and suggest enhancements.
• Ensure appropriate escalation of identified compliance issues to relevant stakeholders and senior management.

Requirements
To succeed in this role, we think you should have:

• Bachelor's Degree in Finance, Accounting, Economics, Financial Management or Investment Management, Business Management, Commerce, Commerce in Business Innovation and Entrepreneurship, or a related field.
• Minimum of three of experience in a leadership and oversight role over Sanction Compliance Programs, preferably in the banking sector.
• Knowledge of sanctions requirements globally.
• In-depth knowledge of risk-management principles and procedures.
• Excellent analytical, problem-solving, and decision-making abilities.
• Effective communication and presentation skills, with the ability to influence and collaborate with stakeholders
• Experience with sanctions and other name screening systems and technologies
• Experience in change management, such as list management governance.
• Ability to navigate complex regulatory environments and adapt to changing regulations.
• Professional certifications such as Certified Anti-Money Laundering Specialist (CAMS), CAFCA are highly desirable.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Technical Support Engineer

Location: Lagos (Remote)
Employment Type: Full-Time

About the Role

• We are looking for an Application Technical Support Engineer to provide enterprise-level assistance to our production applications and services.
• You will be responsible for the stability, integrity, and operation of our production applications by supporting, monitoring and driving optimizations while also providing root cause analysis with recommendations for improvements.
• You will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner.

Responsibilities
What You’ll get to Do:

• Provide tier two application support to production systems and identify any issue in production.
• Taking ownership of customer issues reported and seeing problems through to resolution.
• Collaborate with product and engineering teams to fix bugs.
• Participate in regular rotations for weekday and weekend on-call coverage, providing emergency support to customers, or working with the SRE team to coordinate incident communications.
• Monitor performance metrics for various production systems, identify root cause for all technical issues and work with the engineering team to resolve them.
• Manage team ticket queue and resolve in a timely manner.
• Develop and maintain accurate technical, software operations and support related documentation.
• Work with software vendors to have application issues fixed, both short term and long term (root cause).
•  Act as a technical resource during other projects as required.

Requirements
To succeed in this role, we think you should have:

• B.Sc Degree in Information Technology, Computer Science or relevant field
• Proven work experience as a Technical Support Engineer or similar role.
• Minimum of 3 years experience supporting software applications.
• Experience in a support or other service-oriented customer facing role.
• Experience in managing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand off to the development team, and case resolution.
• Experience being on-call and can jump into a complex situation and make sense of and communicate clearly to stakeholders what's going on.
• Basic Understanding of OOP concepts and other programming concepts.
• In depth knowledge of SQL databases particularly MYSQL.
• Familiarity with basic network concepts and tools.
• Experience troubleshooting using stack traces and log file.
• Familiarity with Git and continuous integration, delivery, and deployment principles
• Experience interacting with APIs and troubleshooting related requests.
• Hands-on experience with Windows/Linux/Mac OS environments.

What we can offer you

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance,, Employee Stock Options, annual bonus, plus other benefits.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

What to expect in the hiring process

• A preliminary phone call with the recruiter
• A technical interview with the Hiring Manager
• A behavioural and technical interview with a member of the Executive team.

Job Title: UX Researcher

Location: Lagos (Remote)
Employment Type: Full-Time

Position Overview

• As a UX researcher, you will be tasked with building and using research methods to study the company's customers and their behaviors when interacting with our products and services.
• You will be generating a range of qualitative and quantitative data on our customers, focusing on their attitudes and behaviors.
• In this capacity, you will collaborate closely with our team of designers, product specialists, engineers and especially our customers to enhance the excellence of our products.

What You'll Be Doing
User Research:

• Conduct qualitative and quantitative research to understand user behaviors, preferences, and pain points.
• Plan and execute usability studies, interviews, surveys, and other research methods to gather valuable user insights.

Data Analysis:

• Analyze research data and synthesize findings to identify patterns, trends, and user needs.
• Create comprehensive and insightful reports and presentations to effectively communicate research findings to cross-functional teams.

Collaboration:

• Collaborate with designers, product managers, and developers to integrate user research into the product development process.
• Work closely with stakeholders to ensure a user-centric approach in all stages of product development.

Persona Development:

• Create and maintain user personas to represent various user segments, ensuring a shared understanding of the target audience.

Usability Testing:

• Plan and conduct usability testing sessions to evaluate the usability and effectiveness of digital products.
• Iterate on designs based on usability and A/B testing feedback and collaborate with the design team to implement improvements.

Competitive Analysis:

• Stay informed about industry trends, competitors, and best practices to provide recommendations for enhancing our products.
• Organize and analyze results and present reports.

Accessibility:

• Advocate for and incorporate accessibility considerations into research methodologies and design processes.

What You Bring to the Party

• Education: Bachelor's degree in Human-Computer Interaction, Psychology, Sociology, or something equally cool. Bonus points for a Master's degree.
• Experience: Show us what you've got! A portfolio that screams, "I'm the UX Researcher you've been looking for."
• Method Mastery: You're the MacGyver of UX research methods usability testing, surveys, interviews, you name it!
• Tool Proficiency: Familiarity with UX tools? Even better. If not, no worries – we love quick learners!
• Communication Skills: Tell stories like a bard – clear, engaging, and leaving everyone wanting more.
• Problem-Solving Prowess: You see challenges as opportunities and dive in headfirst.

What we can offer you

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Field Verification Officer

Location: Katsina
Employment Type: Full-Time

Job Purpose

• As a field verification officer, you would be responsible for carrying out different kinds of field verifications leveraging on your experience and our standard operating procedures to help in identifying and eliminating potential default red flags prior to the disbursement of a loan facility or in verification of general KYC information of customers, employees or any other relevant parties.
• You would also be responsible for making deductions from several information sources at the various verification locations in order to ensure the accuracy and legitimacy of the information being verified.
• You should be very creative, meticulous and observant, collecting any data outside of the standard required information that may be relevant to the verification in question.
• You are expected to work with the highest integrity as any falsified information provided during verification would be considered fraud and the relevant legal processes would be initiated.

Job Responsibilities

• Embark on physical visitation to potential borrowers’ business places for evaluation of business books, taking inventory and turnover into consideration
• Ensure that all verifications are completed thoroughly, according to the standard operating procedures and within the specified timelines
• Physical visitation of locations to verify residential or business address information provided
• Physical visitation of other parties such as the loan guarantors, employee references and so on to ensure they are aware of their responsibilities and can easily be located if necessary
• Prepare comprehensive and accurate reports on daily verification activities
• Perform all other functions as may be assigned by a supervisor

Qualifications

• A minimum of a B.Sc / HND in any Business related discipline
• In-depth geographical knowledge of the local environment
• A minimum of 2 years experience in credit risk or field verification is an added advantage
• Must be resident in Katsina

Relevant Skills:

• Apt attention to details
• Proven simple/complex analytical skills
• Excellent communication, presentation and interpersonal skills
• Agility and perseverance.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Flutter Developer

Location: Lagos (Remote)
Employment Type: Full-time

What you’ll get to do

• Design and Build sophisticated and highly scalable apps using Flutter.
• Build custom packages in Flutter using the functionalities and APIs already available in native Android and IOS.
• Translate and Build the designs and Wireframes into hight quality responsive UI code.
• Write efficient queries for core Data.
• Use of Model-View-Controller ( MVC) and Model-View-ViewModel-Controller (MVVM) as it relates to designing, developing architecture and developing maintainable, testable and functional software that meets product requirements.
• Explore feasible architectures for implementing new features.
• Resolve any problems existing in the system and suggest and add new features in the complete system.
• Suggest space and time efficient Data Structures.
• Follow the best practices while developing the app and also keeping everything structured and well documented.
• Use CI/CD for smooth deployment.
• Document the project and code efficiently.
• Manage the code and project on Git in order to keep in sync with other team members and managers.
• Communicate with the Project Manager regarding status of projects and suggest appropriate deadlines for new functionalities.
• Ensure security guidelines are always followed while developing the app.
• Validate the cloud system to ensure any new changes do not compromise security of the backend server.
• Suggest new features and/or enhancements.
• Maintaining software through product lifecycle including design, development, verification and bug fixes.
• Connect regularly with the Quality Assurance Specialist to deliver stable app.
• Resolve all the bugs reported by the Quality Assurance Specialist in a timely manner.
• Perform time profiling and memory leaks assessment.
• Execute app verification protocol.
• Write tests for the App.
• Following company policies and quality procedures to ensure quality product deliverables.

To succeed in this role, we think you should have

• At least 8 years combined Mobile Development Experience
• Flutter: To build cross platform mobile apps for Android, IOS and Web. This should include from making responsive UIs to efficiently query data and also mange states in an optimized mannner.
• Native Android and IOS: To build custom Flutter Packages.
• Firebase: Should have experience with Cloud Firestore, Push Notifications, Cloud Functions and Analytics.
• Figma: Should know how to use Figma to analyse and view the designs to build the app
• Git: To manage and collaborate in different projects with the rest of the team.
• Ability to provide a portfolio showing projects solely worked on upon request
• Post secondary school degree or diploma

Nice to have some of the technologies:

• Angular
• Bootstrap
• JavaScript
• Native Android or Native iOS
• Dart.

What we can offer you

• Culture - We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance,, Employee Stock Options, annual bonus, plus other benefits.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

What to expect in the hiring process

• A preliminary phone call with the recruiter
• A live coding assessment
• A take-home design task with a Lead in our Product and Design team (for front end roles)
• A technical interview with a Lead in our Engineering Team
• A behavioural and technical interview with a member of the Executive team.

Note: Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Job Title: Data Engineer

Location: Lagos, Nigeria
Job Type: Full time

What you’ll get to do

• Work with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions.
• Mine and analyze data from company databases to drive optimization and improvement of product development, marketing techniques and business strategies.
• Assess the effectiveness and accuracy of new data sources and data gathering techniques.
• Develop custom data models and algorithms to apply to data sets.
• Use predictive modeling to increase and optimize customer experiences, revenue generation, ad targeting and other business outcomes.
• Develop company A/B testing framework and test model quality.
• Coordinate with different functional teams to implement models and monitor outcomes.
• Develop processes and tools to monitor and analyze model performance and data accuracy.

To succeed in this role, we think you should have

• BSc in Statistics, Mathematics, Computer Science or another quantitative field, and is familiar with the following software/tools: C, C++, Java.
• Strong problem-solving skills with an emphasis on product development.
• Experience using statistical computer languages (R, Python, SQL, etc.) to manipulate data and draw insights from large data sets.
• 4-7 years of relevant work experience
• Experience working with and creating data architectures.
• Knowledge of a variety of machine learning techniques (clustering, decision tree learning, artificial neural networks, etc.) and their real-world advantages/drawbacks.
• Knowledge of advanced statistical techniques and concepts (regression, properties of distributions, statistical tests and proper usage, etc.) and experience with applications.
• Excellent written and verbal communication skills for coordinating across teams.
• A drive to learn and master new technologies and techniques.
• We’re looking for someone with a minimum of 3 years of experience manipulating data sets and building statistical models.

Some of the Technologies you’ll get to work with

• Java (latest versions)
• C++, C
• SQL, Python, R

What we can Offer you

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, Employee Stock Options, annual bonus, plus other benefits.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Compliance Business Partner

Location: Lagos, Nigeria
Job Type: Full time

About the Role

• You will be responsible for bringing together multiple stakeholders to ensure Compliance-related risks with Moniepoint’s products and services are understood, considered, and appropriately mitigated.
• You will also partner with the product team to develop and deploy products and services to ensure global compliance regulations.

What You'll Get to Do

• Serve as the primary Compliance representative for Product development and enhancement to ensure Compliance-related risks of product changes are understood by all relevant stakeholders and addressed appropriately.
• Maintain extensive knowledge of products and services within the payments industry and understand the compliance risks (i.e., operational, financial crime, sanctions, fraud, data privacy, consumer protection risks) of those products and services.
• Maintain in-depth knowledge of the length and breadth of Moniepoint’s products and services.
• Maintain an in-depth understanding of Compliance requirements and translate and describe those requirements to Product personnel.
• Facilitate the design, update and implementation of product risk assessments including compliance certificates for all products across Moniepoint.
• Drive Compliance involvement in early stages of product ideation, development, or changes.  Recommend strategies to enhance collaboration.
• Recommend potential Compliance controls to the Compliance Business Partner based on industry knowledge and knowledge of capabilities of the Product team.
• Develop actionable product requirements documents for compliance.
• Understand Product challenges to implementation of compliance solutions and escalate/report risks, issues, and impact through Compliance.
• Provide reasonable challenge to proposed implementation plans, as appropriate.
• Assist in determining the reasonability, viability, or effectiveness of proposed compliance controls.
• Maintain documentation of stakeholder approvals
• Collaborate with stakeholders such as Audit, Legal and Operations to identify when technology changes have downstream impacts to other units.
• This role will also communicate directly with the relevant SVPs to determine impact to compliance systems.
• Conduct quarterly training sessions for product teams on compliance issues.

Requirements
To succeed in this role, we think you should have:

• Bachelor's Degree in Accounting, Finance, Business, Business Management, Commerce, Commerce in Business Innovation and Entrepreneurship, or a related field. Advanced degree preferred.
• Minimum of 5 years of experience in a similar role, preferably in the payment industry or banking.
• Specific experience with compliance requirements and either liaising with Product, or direct experience in product development, preferred.
• Experience with writing actionable product requirements documents is a must.
• Proven leadership skills with ability to drive projects and implementations to completion.
• Excellent communication, presentation, and interpersonal skills.
• Ability to translate non-technical requirements into technical language and vice-versa, and communicate to the appropriate audience, required.
• Ability to prioritize multiple requests based on sound analysis of business need.
• Strong problem-solving skills and the ability to make sound decisions.
• Ability to work effectively and drive results in a fast paced environment.
• Experience with an array of compliance-related systems, such as transaction monitoring, case management, or verification systems a must.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Growth Data Analyst

Location: Lagos
Employment Type: Full-time

Your Opportunity and Mission

• Work closely with product managers, business, development and data engineering teams to guide the marketing and growth team including Growth Product in problem discoveries, monitor and give visibility of product metrics and KPIs.
• Translate product and business questions into analysis and actionable insights.
• Develop and maintain scalable and self-service visualization tools and dashboards.
• Own end-to-end everything analytics related to Marketing and Growth Product: products development cycle, from data requirement gathering and opportunity sizing, to experimentation and post-launch impact analyses.
• Build robust relationships with stakeholders acting as a strategic and supportive link between the technology, business, and product.
• Apply various advanced mathematical and statistical modeling techniques and analyses (A/B test, multivariate test, clustering, supervised learning, etc) to solve for product and business problems that drive the highest impact.

Requirements

• 3-4 years of professional experience outside of an academic and internship setting, in a quantitative analysis role in top companies/industries (tier 1 consulting firms, investment banking, tech companies).
• Excellent SQL skills
• Demonstrated experience in designing and analyzing experiments in digital products (A/B test, multivariate, etc.)
• Knowledge of visualization tools like Tableau and Looker and others
• Experience with the application of statistical modeling and advanced analytics to provide product-shaping insights
• Experience in statistical programming (Python) and experience working with popular tools such as Pandas, SciPy, Jupyter/iPython notebooks
• Excellent spoken and written English.

What Moniepoint Can Offer You

• The opportunity to drive financial inclusion and shape the future of the African financial ecosystem
• The chance to work on innovative and impactful projects
• A dynamic, diverse, and collaborative environment where every team member’s voice is recognized and valued
• Flexible work arrangements
• Continuous learning and career growth opportunities
• Competitive salary, individual performance bonuses, and firmwide performance bonus
• Company covered health insurance plans
• Pension plans.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Data Scientist, Marketing and Growth

Location: Lagos
Employment Type: Full-time

Your Opportunity and Mission

• We are looking for talented and passionate Data Scientist to join the Growth team. Data science and optimization are key drivers for Moniepoint’s business growth and the Data Scientist joining will have the opportunity to build and own the most important models including our attribution and marketing mix models
• Develop, test and productionize attribution and predictive algorithms by using state of the art machine learning algorithms and optimisation models
• Contribute to one or more of the following areas: attribution modeling, CAC/mCAC modeling, LTV prediction, marketing mix modeling and multichannel attribution and testing
• Design experiments and interpret the results to draw detailed and actionable conclusions
• Work in cross-functional teams across disciplines such as product, engineering and business.
• Develop, test and own our production marketing attribution models for better budgeting and increased marketing efficiency

Requirements

• 5 years of professional experience outside of an academic and internship setting, in a quantitative analysis role in top companies. FMCG or Fintech preferred.
• Holds at least an M.Sc, and preferably a PhD in a Scientific discipline such as Physics, Statistics, Engineering, Computer Science or Mathematics
• Deep theoretical and applied knowledge in the following areas: statistical inference, bayesian statistics, causal inference, time series analysis and mathematical optimisation.
• Extensive experience at least in Multichannel Attribution Modeling and Marketing Mix Modeling
• Extensive experience in statistical programming (Python) and experience working with popular tools such as Pandas, SciPy, XGBoost, Jupyter/iPython notebooks and well-known modeling packages such as PyMC3
• Extensive experience with the end-to-end predictive/prescriptive model development cycle, from problem definition to productionalization and maintenance. This includes excellent data modeling and SQL skills, and familiarity with Cloud infrastructure.
• Demonstrated experience in designing and analyzing experiments in digital products (A/B test, multivariate, etc.)
• Experience with the application of statistical modeling and advanced analytics to provide product-shaping insights
• Excellent spoken and written English.

What Moniepoint Can Offer You

• The opportunity to drive financial inclusion and shape the future of the African financial ecosystem
• The chance to work on innovative and impactful projects
• A dynamic, diverse, and collaborative environment where every team member’s voice is recognized and valued
• Flexible work arrangements
• Continuous learning and career growth opportunities
• Competitive salary, individual performance bonuses, and firmwide performance bonus
• Company covered health insurance plans
• Pension plans.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: POS Technician

Location: Anambra (Remote)
Employment Type: Full-Time

Job Purpose

• The POS technician is saddled with the responsibility of repairing, supporting and maintaining the Point of Sales (POS) and related devices.
• Work involves maintenance and support of all POS terminals ( Linux and Android, Mpos, and Kiosk) within our distribution network.

Responsibilities

• Work closely within the hardware department to manage the end-to-end repair process.
• Provide second level support on hardware related issues.
• Manage & Coordinate Terminal Repair Centers across our network
• Perform other duties as delegated and assigned by his/her Line Manager

Requirements

• Minimum of B.Sc / HND
• At least 2 years of experience in a related role.
• Technical ability to carry out repairs on PAX, Aisino, Smartpeck and Topwise Terminals.
• Experience with the Agency banking business would be an added advantage.
• Good computer skills. Must have knowledge of the Microsoft Office Suite (Excel, Word and PowerPoint)
• Good Relationship skills and emotional intelligence skills
• Must be self-driven and be able to take initiative
• Good communication and interpersonal skills
• Ability to work with limited supervision.
• Proficient in English
• Resident in Anambra State.

What We Can Offer You

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, Employee Stock Options, annual bonus, plus other benefits.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

What to expect in the Hiring Process

• A preliminary phone call with the recruiter
• An interview with the Hiring Team.
• An interview with a member of our Executive team.

Note

• Moniepoint Inc. is an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Job Title: POS Technician

Location: Port Harcourt, Rivers (Remote)
Employment Type: Full-Time

Job Purpose

• The POS technician is saddled with the responsibility of repairing, supporting and maintaining the Point of Sales (POS) and related devices.
• Work involves maintenance and support of all POS terminals ( Linux and Android, Mpos, and Kiosk) within our distribution network.

Responsibilities

• Work closely within the hardware department to manage the end-to-end repair process.
• Provide second level support on hardware related issues.
• Manage & Coordinate Terminal Repair Centers across our network
• Perform other duties as delegated and assigned by his/her Line Manager

Requirements

• Minimum of B.Sc / HND
• At least 2 years of experience in a related role.
• Technical ability to carry out repairs on PAX, Aisino, Smartpeck and Topwise Terminals.
• Experience with the Agency banking business would be an added advantage.
• Good computer skills. Must have knowledge of the Microsoft Office Suite (Excel, Word and PowerPoint)
• Good Relationship skills and emotional intelligence skills
• Must be self-driven and be able to take initiative
• Good communication and interpersonal skills
• Ability to work with limited supervision.
• Proficient in English
• Resident in Rivers State.

What We Can Offer You

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, Employee Stock Options, annual bonus, plus other benefits.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

What to expect in the Hiring Process

• A preliminary phone call with the recruiter
• An interview with the Hiring Team.
• An interview with a member of our Executive team.

Note

• Moniepoint Inc. is an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Job Title: POS Technician

Location: Abia (Remote)
Employment Type: Full-Time

Job Purpose

• The POS technician is saddled with the responsibility of repairing, supporting and maintaining the Point of Sales (POS) and related devices.
• Work involves maintenance and support of all POS terminals ( Linux and Android, Mpos, and Kiosk) within our distribution network.

Responsibilities

• Work closely within the hardware department to manage the end-to-end repair process.
• Provide second level support on hardware related issues.
• Manage & Coordinate Terminal Repair Centers across our network
• Perform other duties as delegated and assigned by his/her Line Manager

Requirements

• Minimum of B.Sc / HND
• At least 2 years of experience in a related role.
• Technical ability to carry out repairs on PAX, Aisino, Smartpeck and Topwise Terminals.
• Experience with the Agency banking business would be an added advantage.
• Good computer skills. Must have knowledge of the Microsoft Office Suite (Excel, Word and PowerPoint)
• Good Relationship skills and emotional intelligence skills
• Must be self-driven and be able to take initiative
• Good communication and interpersonal skills
• Ability to work with limited supervision.
• Proficient in English
• Resident in Abia State.

What We Can Offer You

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, Employee Stock Options, annual bonus, plus other benefits.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

What to expect in the Hiring Process

• A preliminary phone call with the recruiter
• An interview with the Hiring Team.
• An interview with a member of our Executive team.

Note

• Moniepoint Inc. is an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Job Title: UX Research Lead

Location: Lagos

Your Opportunity and Mission

• We are looking for talented and passionate UX Research Lead to join the Growth team.
• Working closely with our growth data analytics and CRM teams as well as Product, Engineering and Customer Service, you will be responsible for creating and owning our recurrent NPS and Share of Wallet practices from scratch as well as other ad hoc research into customer behavior.

What You Will Do

• Design, build, implement  and own comprehensive research on consumer satisfaction, retention, engagement, churn and competitor overlapping (NPS score and Share of Wallet) across multiple markets.
• Manage, execute and analyse usability sessions in collaboration with Product,Engineering and Customer Service teams
• Create a UX research roadmap for continuous improvement across the product
• Create well-structured and visually compelling reports, presentations, and dashboards to communicate findings and recommendations to stakeholders on a quarterly basis.
• Subject matter expert for Net Promoter Score and Share of Wallet including planning and design of questionnaires, program execution, data infrastructure and systems
• Act as specialist point of contact for advice and guidance on customer intelligence including the coaching and development of others

What You Should Have

• A Degree in a Scientific discipline such as Physics, Statistics, Engineering, Computer Science or Mathematics is preferred
• 3-5 years of professional experience working in User Experience research outside of an academic and internship setting, in blue chip companies or tech
• A deep understanding of quantitative and qualitative research and analytical techniques to conduct customer value and behavior drivers and Customer Journey analysis. Knowledge of CX disciplines and metrics including loyalty, satisfaction, net promoter score
• Data analysis experience: ability to execute complex analysis and synthesize into a storyline to evangelize, influence and drive action across the organization
• Analytical and problem-solving skills. Ability to formulate hypotheses, search for patterns, and find the story in the data
• Excellent spoken and written English

What Moniepoint Can Offer You 

• The opportunity to drive financial inclusion and shape the future of the African financial ecosystem
• The chance to work on innovative and impactful projects
• A dynamic, diverse, and collaborative environment where every team member’s voice is recognized and valued
• Flexible work arrangements
• Continuous learning and career growth opportunities
• Competitive salary, individual performance bonuses, and firmwide performance bonus
• Company covered health insurance plans
• P.ension plans

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

What to expect in the Hiring Process

• A preliminary phone call with one of our recruiters
• A general interview with the Senior Manager of Marketing Strategy
• A case study-based discussion with SVP of Marketing
• A behavioural interview with members of the Executive team

Note: Moniepoint is an equal-opportunity employer. We believe diversity makes us stronger and are committed to creating an inclusive environment for all employees and candidates.

Job Title: POS Technician

Location: Akwa Ibom (Remote)
Employment Type: Full-Time

Job Purpose

• The POS technician is saddled with the responsibility of repairing, supporting and maintaining the Point of Sales (POS) and related devices.
• Work involves maintenance and support of all POS terminals ( Linux and Android, Mpos, and Kiosk) within our distribution network.

Responsibilities

• Work closely within the hardware department to manage the end-to-end repair process.
• Provide second level support on hardware related issues.
• Manage & Coordinate Terminal Repair Centers across our network
• Perform other duties as delegated and assigned by his/her Line Manager

Requirements

• Minimum of B.Sc / HND
• At least 2 years of experience in a related role.
• Technical ability to carry out repairs on PAX, Aisino, Smartpeck and Topwise Terminals.
• Experience with the Agency banking business would be an added advantage.
• Good computer skills. Must have knowledge of the Microsoft Office Suite (Excel, Word and PowerPoint)
• Good Relationship skills and emotional intelligence skills
• Must be self-driven and be able to take initiative
• Good communication and interpersonal skills
• Ability to work with limited supervision.
• Proficient in English
• Resident in Akwa Ibom State.

What We Can Offer You

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, Employee Stock Options, annual bonus, plus other benefits.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

What to expect in the Hiring Process

• A preliminary phone call with the recruiter
• An interview with the Hiring Team.
• An interview with a member of our Executive team.

Note

• Moniepoint Inc. is an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Job Title: PPC Specialist

Location: Lagos (Remote)
Employment Type: Full-Time

Job Summary

• Are you a digital marketing enthusiast with a knack for driving targeted traffic and achieving measurable results? We're seeking a PPC Specialist to join our team and take charge of our pay-per-click advertising campaigns.
• In this role, you will be responsible for creating, optimizing, and managing PPC campaigns across various platforms to maximize our online visibility, customer acquisition, and ROI.
• If you're data-driven, analytical, and passionate about digital advertising, we want to hear from you.

Responsibilities
As a PPC Specialist, you will:
Campaign Strategy and Management:

• Develop and execute strategies for Google advertising platforms (SEM, AC, Display & YouTube).
• Create and manage campaigns, ad groups, and ad copy to align with business objectives.

Keyword Research and Selection:

• Conduct thorough keyword research to identify high-impact and cost-effective keywords.
• Continuously monitor and refine keyword lists to improve campaign performance.

Ad Creation and Optimization:

• Craft compelling and relevant ad copy that drives clicks and conversions.
• Perform A/B testing of ad variations to improve click-through rates and conversion rates.

Bid Management:

• Monitor and adjust bids to optimize campaign ROI and achieve target KPIs.
• Implement bid strategies and adjust budgets to maximize performance.

Audience Targeting:

• Define and refine audience segments for different PPC campaigns.
• Utilize audience targeting options to reach the most relevant users.

Conversion Tracking and Analytics:

• Set up and maintain conversion tracking to measure campaign effectiveness.
• Analyze campaign data and generate regular reports to provide insights and recommendations.

Competitor Analysis:

• Research and analyze competitor PPC strategies and keywords to identify opportunities and stay ahead in the market.

Budget Management:

• Manage campaign budgets effectively, ensuring optimal allocation and pacing.
• Monitor spending and make adjustments as necessary to achieve goals.

Requirements
To succeed in this role, we think you should have:

• Minimum of 3 years of Google Ads experience covering Search, Display, YouTube, Demand, Performance Max
• Google Ads certification and other relevant certifications preferred.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent understanding of digital marketing concepts, trends, and best practices.
• Effective communication skills and the ability to collaborate with cross-functional teams.
• Detail-oriented mindset with a focus on continuous optimization and improvement.
• Familiarity with tools such as Adjust, Apps Flyer, Power BI, Google Analytics, Google Ads Manager, Google Tag Manager, Google Ads Editor, or similar platforms.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

What to expect in the Hiring Process

• A preliminary phone call with the recruiter
• A technical interview with the hiring manager
• A Case Study
• A behavioural and technical interview with a member of the Executive team

Note

• All interview stages are virtual.
• If you're ready to take on the challenge of optimizing and managing PPC campaigns that drive business growth and achieve ROI, we invite you to apply for the PPC Specialist position. Join us and be a key player in our digital marketing success story.

Job Title: POS Technician

Location: Lagos (Remote)
Employment Type: Full-Time

Job Purpose

• The POS technician is saddled with the responsibility of repairing, supporting and maintaining the Point of Sales (POS) and related devices.
• Work involves maintenance and support of all POS terminals ( Linux and Android, Mpos, and Kiosk) within our distribution network.

Responsibilities

• Work closely within the hardware department to manage the end-to-end repair process.
• Provide second level support on hardware related issues.
• Manage & Coordinate Terminal Repair Centers across our network
• Perform other duties as delegated and assigned by his/her Line Manager

Requirements

• Minimum of B.Sc / HND
• At least 2 years of experience in a related role.
• Technical ability to carry out repairs on PAX, Aisino, Smartpeck and Topwise Terminals.
• Experience with the Agency banking business would be an added advantage.
• Good computer skills. Must have knowledge of the Microsoft Office Suite (Excel, Word and PowerPoint)
• Good Relationship skills and emotional intelligence skills
• Must be self-driven and be able to take initiative
• Good communication and interpersonal skills
• Ability to work with limited supervision.
• Proficient in English
• Resident in Lagos State.

What We Can Offer You

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, Employee Stock Options, annual bonus, plus other benefits.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

What to expect in the Hiring Process

• A preliminary phone call with the recruiter
• An interview with the Hiring Team.
• An interview with a member of our Executive team.

Note

• Moniepoint Inc. is an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Job Title: POS Technician

Location: Kaduna (Remote)
Employment Type: Full-Time

Job Purpose

• The POS technician is saddled with the responsibility of repairing, supporting and maintaining the Point of Sales (POS) and related devices.
• Work involves maintenance and support of all POS terminals ( Linux and Android, Mpos, and Kiosk) within our distribution network.

Responsibilities

• Work closely within the hardware department to manage the end-to-end repair process.
• Provide second level support on hardware related issues.
• Manage & Coordinate Terminal Repair Centers across our network
• Perform other duties as delegated and assigned by his/her Line Manager

Requirements

• Minimum of B.Sc / HND
• At least 2 years of experience in a related role.
• Technical ability to carry out repairs on PAX, Aisino, Smartpeck and Topwise Terminals.
• Experience with the Agency banking business would be an added advantage.
• Good computer skills. Must have knowledge of the Microsoft Office Suite (Excel, Word and PowerPoint)
• Good Relationship skills and emotional intelligence skills
• Must be self-driven and be able to take initiative
• Good communication and interpersonal skills
• Ability to work with limited supervision.
• Proficient in English
• Resident in Kaduna State.

What We Can Offer You

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, Employee Stock Options, annual bonus, plus other benefits.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

What to expect in the Hiring Process

• A preliminary phone call with the recruiter
• An interview with the Hiring Team.
• An interview with a member of our Executive team.

Note

• Moniepoint Inc. is an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Job Title: Project Delivery and Optimization Officer

Location: Lagos (Remote)
Employment Type: Full-time

Job Purpose 

• As a Project Optimization / Delivery Officer at Moniepoint, you will be responsible for understanding user requirements and translating them to user experience and product requirement documents.
• You will be the vital link between our engineering capacity and our core business objectives with responsibility for the successful implementation and deployment of products that our customers love by driving user research, gathering product requirements, implementation, testing and deployment of our software product's features.
• You will also work closely with the sales, user experience, marketing and engineering teams to define and execute the next important thing to work on.

Responsibilities

• Collaborate with cross-functional teams to define project scopes, objectives, and deliverables.
• Identify opportunities for process optimization and efficiency enhancements within project workflows.
• Develop and implement strategies to streamline project delivery and maximize outcomes.
• Conduct thorough testing and validation processes for project deliverables.
• Effectively communicate project progress, challenges, and outcomes to internal and external stakeholders.
• Collaborate with clients, vendors, and team members to align project goals with business objectives.
• Own and develop relationships with partners, working with them to optimize and enhance our integration
• Identify potential risks and proactively implement risk mitigation strategies.
• Respond promptly to issues, providing solutions to ensure project continuity.
• Maintain comprehensive project documentation, including project plans, status reports, and performance metrics.
• Ensure compliance with regulatory requirements and industry best practices.
• Work closely with Business Leadership in driving key objectives and results for the business unit.

Requirements

• Candidates should possess relevant qualifications
• The candidate should have 1 - 3 years of experience in product/project management in complex/matrix environments. Preferably within a fintech, banking or technology organization
• Proven experience in gathering user requirements and translating them to user experience and product requirement documents
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
• Excellent planning, problem-solving and strategic thinking skills
• Strong knowledge in generating process documentation
• Strong written and verbal communication skills including technical writing skills.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Application Monitoring Engineer

Location: Lagos (Remote)
Employment Type: Full-time

What we do

• Engineering at Moniepoint is an inspired, customer-focused community, dedicated to crafting solutions that redefine our industry. Our infrastructure runs on some of the cool tools that excite infrastructure engineers - kubernetes, docker etc.
• We also make business decisions based on the large stream of data we receive daily, so we work daily with big data, perform data analytics and build models to make sense of the noise and give our customers the best experience.
• If this excites you, it excites us too and we would love to have you.

About the role

• We are looking for an Application Monitoring Officer to provide enterprise-level monitoring to our services and systems.  You will be responsible for the stability, integrity, and operation of our production systems by  monitoring, configuring and driving optimizations. You will diagnose, troubleshoot, and resolve system issues in an accurate and timely manner.

What you’ll get to do

• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Taking ownership of customer issues reported and seeing problems through to resolution
• Track computer system issues through to resolution, within agreed time limits
• Properly escalate unresolved issues to appropriate internal teams (e.g. PMs & software developers)
• Provide prompt and accurate feedback to customers.
• Refer to internal database or external resources to provide accurate tech solutions.
• Prioritize and manage several open issues at one time
• Document technical knowledge in the form of notes and manuals.

To succeed in this role, we think you should have

• B.Sc Degree in Information Technology, Computer Science or relevant field
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Basic Understanding of OOP concepts
• Good understanding of computer systems, mobile devices and other tech products
• Excellent problem-solving and communication skills
• Familiarity with basic network concepts and tools.
• Experience troubleshooting using stack traces and log file.
• Experience interacting with APIs and troubleshooting related requests.
• Experience being on-call and can jump into a complex situation and make sense of and communicate clearly to stakeholders what's going on.
• In depth knowledge of SQL databases particularly MYSQL
• Hands-on experience with Windows/Linux/Mac OS environments.

What we can offer you

• Culture - We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

What to expect in the hiring process

• A preliminary phone call with the recruiter
• A technical interview with the Hiring Manager
• A behavioural and technical interview with a member of the Executive team.

Note: Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Job Title: Senior Data Analyst - Customer Success

Location: Lagos

Responsibilities
As a Senior Data Analyst within our Customer Success Team, you would:

• Analyse customer service data to identify trends, gaps and improvement opportunities
• Use data/ analysis to help develop understanding of failure demand, and develop with stakeholders options to help improve overall customer experience and promote customer self service.
• Create from scratch & then update Workforce Management/ Resource planning including demand forecast across all channels and optimal resource scheduling and adherence management
• Build, maintain and evolve dashboards and reports in collaboration with the relevant stakeholders suitable for an Executive audience as well as Operations teams.
• Liaise with a Data Engineer to define data warehouse structure/requirements

Requirements
Minimum:

• At least 6 years of relevant experience as a Data Analyst/ Senior Data Analyst or similar roles, with a focus on customer success
• Experience in developing from scratch similar failure demand/ Workforce Management/ Resource planning/ Dashboards in another Customer Success organisation ideally Fintech/ Banking
• Advanced proficiency with SQL
• Proficiency with a spreadsheet tool (Microsoft Excel or Google Sheets, or any other alternative)
• Proficiency with a BI tool (PowerBI, Looker, Tableau, Superset, Redash, or any other alternative)
• Excellent problem solving skills

Relevant experience with the following would be an advantage:

• Python or any other scripting language
• Git or any other version control tool
• Forensic audit / Zendesk.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

What to expect in the hiring process

• A technical interview and bahavioural interview with the Hiring Manager
• A take-home test
• A behavioural and technical interview with a member of the Executive team.

Job Title: Security Analyst, Cyber Defense

Location: Lagos (Remote)
Employment Type: Full-Time

Job Summary

• We are actively seeking a dedicated and skilled Security Analyst specializing in Cyber Defense to join our cybersecurity team.
• The ideal candidate will play a key role in monitoring and defending our organization's information systems, ensuring the integrity, confidentiality, and availability of critical assets.
• The Security Analyst will be responsible for detecting and responding to security incidents, implementing defensive measures, and contributing to the overall cyber defense strategy.

What You'll Get to Do
Threat Hunting, Monitoring and Analysis:

• Monitor security alerts and logs using advanced security information and event management (SIEM) tools.
• Conduct real-time analysis of security events to identify and mitigate potential threats.
• Proactively search for signs of malicious activity within the organization's network and systems.
• Identify and mitigate potential security threats before they escalate.

Incident Response:

• Respond promptly to security incidents, including conducting investigations, containment, eradication, and recovery efforts.
• Collaborate with cross-functional teams to coordinate and execute incident response activities.

Vulnerability Management:

• Perform regular vulnerability assessments and analyze scan results.
• Collaborate with system owners to remediate identified vulnerabilities.

Security Operations:

• Participate in the development and maintenance of security operations procedures and documentation.
• Contribute to the improvement of security monitoring and incident detection capabilities.

Cyber Defense Technologies:

• Manage and configure cyber defense technologies, including firewalls, intrusion detection/prevention systems, endpoint protection, and security gateways.
• Stay abreast of emerging technologies and threats to recommend improvements to the security architecture.

Security Awareness:

• Contribute to security awareness programs to educate employees about cyber threats and best practices.
• Provide guidance to end-users on security-related matters.

Reporting:

• Generate and present regular reports on the status of cyber defense operations, incidents, and mitigation efforts.
• Document and communicate security findings to technical and non-technical stakeholders.

To succeed in this role, we think you should have

• Bachelor's Degree in Cybersecurity, Information Technology, or a related field.
• Proven experience as a Security Analyst in cyber defense roles.
• In-depth knowledge of cybersecurity principles, threat landscape, and attack vectors.
• Familiarity with security frameworks and standards.
• Certifications such as GCFA, GCIH, CISM, CISSP, or equivalent are a plus.

Advantage if you have:

• Strong analytical and problem-solving skills.
• Proficient in using SIEM tools and other cybersecurity technologies.
• Excellent communication and collaboration skills.
• Ability to analyze and interpret security logs and alerts.
• Understanding of network protocols, firewall configurations, and intrusion detection/prevention systems.

What We Can Offer You

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance,, Employee Stock Options, annual bonus, plus other benefits.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

What to expect in the hiring process

• A preliminary phone call with the recruiter
• A technical interview with a Lead in our Engineering Team
• A behavioural and technical interview with a member of the Executive team.
• Offer.

Job Title: Application Security Specialist

Location: Lagos (Remote)
Employment Type: Full-Time

Job Summary

• We are seeking a highly skilled and experienced Application Security Specialist to join our dynamic team.
• The ideal candidate will play a crucial role in safeguarding our organization's digital assets by implementing and maintaining robust security measures for our applications.
• The Application Security Specialist will be responsible for identifying and mitigating security vulnerabilities, ensuring compliance with industry standards, and contributing to the overall security posture of our applications.

What you’ll get to do
Security Assessment:

• Conduct thorough security assessments of applications through manual and automated testing.
• Identify and evaluate vulnerabilities in web and mobile applications.

Security Architecture:

• Collaborate with development teams to integrate security best practices into the application development lifecycle.
• Design and implement security controls to protect sensitive data and ensure the confidentiality, integrity, and availability of applications.

Penetration Testing:

• Perform penetration testing on applications to simulate real-world cyber-attacks and identify potential weaknesses.
• Provide detailed reports on findings, including recommended remediation strategies.

Incident Response:

• Act as a key contributor in incident response activities related to application security incidents.
• Collaborate with cross-functional teams to investigate and resolve security incidents.

Compliance:

• Ensure applications comply with relevant security standards, regulations, and industry best practices.
• Stay abreast of emerging security threats and industry trends to proactively address potential risks.

Training and Awareness:

• Develop and deliver security training programs for development teams to enhance awareness of secure coding practices.
• Keep stakeholders informed about the latest security vulnerabilities and mitigation strategies.

Security Tools:

• Manage and configure security tools for continuous monitoring and analysis of application security.
• Stay current with advancements in security technologies and integrate them into the security framework.

To succeed in this role, we think you should have

• Bachelor's Degree in Computer Science, Information Security, or related field.
• Proven experience as an Application Security Specialist or in a similar role.
• In-depth knowledge of application security principles, practices, and common vulnerabilities.
• Hands-on experience with security testing tools and methodologies.
• Familiarity with secure coding practices and application security frameworks.
• Strong understanding of web application architecture and cloud-based environments.
• Certifications such as OSCP, CEH, LPT, GPEN, CISSP or equivalent are a plus.

Advantage if you have:

• Analytical mindset with strong problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Detail-oriented with a focus on delivering high-quality results.
• Strong knowledge of regulatory requirements related to application security.

What We Can Offer You

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance,, Employee Stock Options, annual bonus, plus other benefits.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

What to expect in the hiring process

• A preliminary phone call with the recruiter
• A technical interview with a Lead in our Engineering Team
• A behavioural and technical interview with a member of the Executive team.
• Offer