Job Vacancies @ Interswitch Group - 4 Positions (Nigeria)

Lagos, Nigeria Posted 2 years ago Posted on Administration / Office / Operations, Advertising / Social Media / Marketing / PR, Human Resources / Recruitment, Sales / Business Development

Interswitch is recruiting to fill the following positions:

1.) Market Development Executive - Africa
2.) Head, Operations Audit & Intelligence
3.) Organizational Development Advisor
4.) Human Resources Business Partner

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

See job details and how to apply below.

1.) Market Development Executive - Africa

Location: Lagos
Job Type: Permanent
Department: Purepay - Transaction Switching & Payment Processing

Job Description

To support the growth of PurePay’s diaspora processing business by identifying and engaging potential customers.
Identifying and engaging potential business partners.
Managing existing customer and partner relationships.
Promote adoption of PurePay’s processing products and services.

Responsibilities
Business Development:

- Provides excellent and customer-focused business deelopment and account management activities for designated customers and products:
- Develops and maintains strong relationships with key customers utilising products.
- Proactively liaises with customers for feedback on services rendered and ensure that issues are promptly escalated and/or addressed.
- Responds to customer requests for advice on Switching and Processing queries.
- Assists in or produces business case documents for new product or service offerings development.
- Develops proposals in response to requests for proposals (RFPs)
- Conducting seminars and participating in meetings with clients and external vendors or advisors
- For new business that are acquired, works with relevant Interswitch teams / colleagues to support customers through the transition from project completion to transaction generation.
- Monitors activities of the team to ensure business development and service targets are achieved.
- Analyse performance results and develops tactical initiatives to bridge identified gaps.
- Communicates customer requirements to the Operations and Project team and work with them to ensure that products are delivered to customer requirements and in line with agreed terms.
- Drafts MOUs, NDAs, SLAs, OLAs for review by the unit lead and for onward transmission to Legal team for the purpose of closing a business or developing new business.

Reviews legal documentation with prospective partners or customers for the purpose of closing or developing new business.

Market Research:

Performs market research and analysis and monitors external and internal environment for development of new market segments
Assists in developing an evaluation process to gain feedback from customers and providing market feedback to the Lead, Market Development - Africa to meet market demands and generate product development ideas
Keeps abreast of trends and developments in payment technology, products practices and operations

Account Management:

Receives feedback from customers for improvement of products and services
Post-award engagement: visiting customers to discuss on how to improve services.
Builds relationships that are of value with the customers.

Competitor Analysis:

Learns what the competition is doing in terms of customer pricing, experience in the local market, their alliances, credibility etc
Responsible for documenting and maintaining for the division the findings of our competitor analysis
Organises quarterly review of the competitor analysis

Operational / Admin Responsibilities:

Prepares and submits periodic reports to the Lead, Market Development - Africa on the activities of the team for management decision making
Customer engagement reports
Business development reports (lead generation, actual vs targets etc) o customer and product revenue reports
Handles all customer or partner inquiries

Requirements

Academic Qualification(s): Good First Degree (preferably in a Business-related discipline).
Other Competencies: Language capabilities in French (speech, reading and translation to and from English).
Experience (Number of relevant years): 4 years relevant experience

Application Closing Date
11th April, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

2.) Head, Operations Audit & Intelligence

Location: Lagos
Job Type: Permanent
Department: GMD's Office

Job Description

Reporting to the Chief Internal Auditor, the Head Operations Audit and Intelligence will manage individual assigned audits engagement, audit analytics reviews, investigations, and special intelligence reviews, with special focus on processes, systems and platforms within Operations which is the nucleus within the backbone of the Interswitch business.
Aside regular audits, assigned tasks will also involve proactive insight generation with audit data analytics, system driven continuous auditing, systemsdriven investigation, and special reviews.
The role holder is expected to liaise with relevant stakeholders across the organisation and oversee day-to-day delivery of engagements within the role’s remit. The role will oversee a team of auditors and where necessary, utilize co-sourced staff.
The role requires a combination of IT risk and audit knowledge; process audit knowledge; expert data analytics competencies and investigation of violation and financial transactions, and case handling abilities todeliver in the complex and inter-connected technology environment.

Responsibilities

- Execute operations-focused audits as per the annual audit plan using process audit skills and IT audit know-how to provide internal audit assurance
- Undertake major data analytics reviews and other reviews as appropriate, including special investigation, value for money audits, product revenue assurance reviews etc
- Undertake comprehensive engagement-level planning for all engagement assigned, developing schedules, priorities, work procedures, etc, for achieving the audit or investigation objectives
- Deploy continuous auditing initiatives, using metrics, data analytics and query languages to continuously audit larger samples of known and potential high risk control failure areas (eg regulatory, transaction revenue, ethics-related issues, and fraud etc, considering prior or potential findings) into the future, to avoid occurrence or recurrence, and quick exception identification should it occur
- Deploy audit analytics initiatives, using query languages, scripts and data analytics tools to extract proactive control insights for management to support the control environment of the organisation
- Engender integrated audits assurance by providing data analytics support to all internal audit engagement teams, identifying alternative data-driven audit work steps, and supporting the team to deploy this review techniques
- Keep abreast of new trends in data science, audit analytics, continuous auditing, system-based investigation, and IT audit methodologies and standards
- Work to ensure that data analytics and other technology assisted audit techniques (CAAT) competencies is entrenched within the Internal Audit team and ways of working
- Perform ad-hoc investigations as assigned by the Chief Internal Auditor from channels such as whistle-blower, ethical violations, internal complaints, ARC requests, loss incident reports etc

Ensure investigations are safely and professionally executed to protect the organisation, leveraging appropriate systems know-how, and data for investigations
Ensure working paper documentation and evidence supports efficient, accurate, reliable, and effective reporting and conclusions in audits or investigations
Assign and supervise the daily activity and work of other auditors or investigators for quality assurance, coaching and adherence to approved methodologies where applicable
Foster an environment of protecting people, assets, and reputation by developing, implementing, and continuously improving assurance strategies and procedures including intelligence sharing
Build strong working relationships with functions and line managers to effectively assist with audits and investigations across their teams and functions

Experience & Qualifications Required

Bachelor's Degree in Social Sciences
Master's Degree (Business, Finance or Technology)
Expert level experience in IT systems audit & expert level experience in data analytics
Relevant professional audit and investigation qualifications – CISA; CFE; CISM; CISSP
Data analytics qualifications and practical experience and other relevant IT certifications
CIA is an added advantage
Experience working with a Big 4 professional service firm, financial services or technology company will be an advantage
10 years relevant experience in information systems and security audit; audit data analytics; continuous audit implementation; and internal audit and investigations, (including 3 to 5 years in a Managerial position)
Knowledge of internal Audit framework per the IPPF
Problem solving within a complex interconnected systems environment

Requirements:

IT systems audit skills
IT and process risks and control
Investigation within a complex financial operations and technology environment
Data analytics and insights / use of analytics tools
Query languages and script writing for analytics and audit insights
Financial transactions & analysis
Standards and management systems
Business communication (oral, written & presentation)
Interpersonal skills
Initiative & being proactive
Analytical skills / Problem solving
Resilience
Strategic orientation & business acumen
Integrity and discretion.

Application Closing Date
8th April, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

3.) Organizational Development Advisor

Location: Lagos (Hybrid)
Job type: Full-time
Level: Mid-Senior Ccareer

Job Summary

Works with the organization’s leaders to implement organizational strategies that improve functional climate and business goals. This includes planning and developing functional change management plans and governance frameworks and policies for organizational alignment.

Key Responsibilities

Manage relationships with internal clients and act as a business partner to them, building high levels of professional credibility and mutual trust, and managing the deployment of appropriate internal and/or external resources to support in delivering business strategy and plans.
Contribute to the definition of organization structure by recommending reporting lines and roles and responsibilities, and identifying interfaces with other teams, to align with the structure of the broader function and corporate organization principles.
Leads and coordinates activities associated with the design, development, implementation and maintenance of Job Evaluation standards through appropriate levels and continuous audits.
Deliver specialist research and analysis to support evaluation of the jobs in current state organization, development and evaluation of future state organizational design propositions, and identification of the costs and business benefits.
Use the organization's formal development framework to identify the team's individual development needs.
Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities.
Manage projects or substantial workstreams within a transformational change program, ensuring integration with related projects; use structured change management methodologies to build acceptance of change and to embed desired culture and behaviors.
Provide specialist advice on the interpretation and application of policies and procedures, resolving queries and issues and referring very complex or contentious issues to others.
Develop stakeholder engagement through identifying stakeholders, finding out their needs/issues/concerns and reacting to these to support the communication of business information and decisions.
Help develop procedures for an area of the organization and monitor their implementation.

Requirements

Minimum of First Degree in any discipline.
5 - 7 years' experience in same or related role.
Professional certification is an added advantage.
Relevant experience in the following areas: organizational development, employee engagement, project management & change management

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

4.) Human Resources Business Partner

Location: Lagos
Job Type: Full-time · Mid-Senior level

Job Summary

Responsible for delivering various human resources initiatives to support the business, execution of approved HR strategy, policies, procedures, and processes for business line(s) to ensure the achievement of overall corporate objectives.

Key Responsibilities

Ensure the implementation of and compliance with approved HR policies, processes, and procedures within assigned business group
Develop HR plans and budget for assigned business groups
Anticipate the need for change, diagnose underlying issues and build the case for change with necessary stakeholders.
Support the implementation of approved HR programs and/or initiatives for business line
Responsible for manpower planning while ensuring assigned business group is adequately staffed to deliver on its mandate
Drive the implementation of performance management processes by ensuring that evaluations and recommendations are completed on time and within set guidelines
Execute developmental interventions within assigned business group and ensures implementation of approved training plans
Develop and implement initiatives that will drive increased employee satisfaction and engagement levels across the group
Maintain an up-to-date human resource information database for assigned group and generate scheduled or requested reports to assist decision-making.
Maintain sound level of literacy about the assigned business group, customer journey maps / value proposition, competition through engagement with necessary stakeholders and active participation in business meetings.
Prepare and submit periodic reports on business and HR activities with updates on performance against set targets while noting areas of improvement
Participate in relevant projects, that enhance Interswitch’s reputation as an employer of choice.
Actively involved in identifying ways to improve service delivery and strengthen workforce capability towards overall improvement of the Business Group.

Academic Qualification(s)

Bachelor's Degree / HND in any social science, humanities, or business Administration.

Professional Qualification(s):

Professional certification from reputable HR bodies (e.g., CIPM, CIPD, HRCI) will be an advantage.

Experience:

4 - 7 years relevant HR experience (generalist or specialist) gained in large complex organisation(s) with multiple stakeholders.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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