🇳🇬 Job Vacancies @ Innovative Information and Communications Technology Company – 4 Positions
The Company provides functionally innovative services in the Information and Communications Technology industry that are beneficial to consumers, corporate organizations, and governmental and non-governmental organizations, both local and international.
We are recruiting to fill the following positions below:
1.) Reporting Analyst
2.) Project / Product Manager
3.) Telco Account Manager
4.) Sales & Marketing Lead
See job details and how to apply below.
1.) Reporting Analyst
Job Title: Reporting Analyst
Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Responsibilities
- Collect and present accurate data to support informed decision making.
- Analyze data to identify trends, patterns, and insights.
- Create and generate regular reports, templates, dashboards, and ad-hoc analysis based on organizational needs, using tools like Microsoft Excel and any other reporting tool.
- Ensure the integrity and accuracy of data and generated reports through regular quality checks and validation processes.
- Work with databases to organize, store, and retrieve data efficiently.
- Gather and analyze customer feedback to identify trends.
- Monitor and evaluate customer interactions to maintain high service standards and identify areas for improvement.
- Develop and streamline customer support processes to ensure efficiency and effectiveness.
- Collaborate with different departments to understand their reporting requirements and tailor data outputs accordingly.
- Stay updated on industry best practices, tools, and technologies to enhance reporting efficiency and effectiveness.
- Address any issues related to reporting and troubleshoot discrepancies as they arise.
- Ensure reporting processes comply with relevant regulations and organizational policies.
Qualifications
- Bachelor's Degree or equivalent in Information Technology, Information or Business Sciences, Computer Science, or related fields.
- A minimum of 2 years work experience as a Reporting Analyst.
- Effective oral & written communication skills.
- Accuracy, attention to detail
- Sound analytical skills
- Proficiency in Microsoft Excel, Graphing, and Data Processing
Salary
Very Attractive
Application Closing Date
14th June, 2024.
How to Apply
Interested and qualified candidates should send their Applications to: recruitment.lekki1@gmail.com using the Job Title as the subject of the email.
Note: Only qualified candidates will be contacted.
2.) Project / Product Manager
Job Title: Project / Product Manager
Location: Lekki Phase 1, Lagos
Responsibilities
- Collaborate in managing relationships with partners and stakeholders to foster effective communication and synergy.
- Develop and maintain a comprehensive monthly configuration and issue resolution records, ensuring accuracy and completeness.
- Maintain a minimum issue resolution rate between 85% to 90% by the end of each month, implementing proactive measures for continuous improvement.
- Contribute to enhancing customer engagement and retention features within products by optimizing customer touchpoints with relevant and compelling content.
- Ensure the quality of content and notifications aligns with product management objectives, both for new and existing products.
- Identify opportunities for system enhancements that can enhance productivity and elevate the quality of products.
- Promptly address escalated issues involving the product team, ensuring timely resolutions.
- Facilitate effective communication and knowledge sharing within the team, keeping members informed about product and partner updates.
- Provide comprehensive product management and support for products, ensuring alignment with company goals and expectations.
- Manage campaign budgets efficiently, tracking expenditures and optimizing resource allocation for maximum impact.
- Oversee the entire product lifecycle, from conceptualization to retirement, ensuring strategic alignment and continuous improvement.
Qualifications
- Bachelor's Degree in Computer Science, Information or Business Sciences, or related fields.
- 2 to 3 years’ experience in a Project Management role.
- Project Management Professional (PMP) certification and/or experience is a key advantage.
Skills / Requirements:
- Advanced skills in the usage of Microsoft Excel, Word and PowerPoint.
- Mandatory background of working in a software development environment or of liaising with Software Developers.
- Strong Project Management experience, managing multiple projects simultaneously.
- In-depth knowledge of project management principles, methodologies, and tools.
- Knowledge of working with JIRA is an added advantage.
- Ability to identify and mitigate potential project risks.
- Ability to manage effective project teams.
- Excellent verbal and written communication skills.
- Excellent time management, analytical and problem-solving skills.
Salary
Very Attractive
Application Closing Date
Friday; 14th June, 2024.
How to Apply
Interested and qualified candidates should send their CV to: recruitment.lekki1@gmail.com using "Project / Product Manager" as the subject of the mail.
Note: Only qualified candidates will be contacted.
3.) Telco Account Manager
Job Title: Telco Account Manager
Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Responsibilities
- Experience in managing Telco operator accounts (MTN, Airtel, 9mobile, Glo) is an advantage.
- Understanding telecommunications and/or consumer products and Apps.
- Establish productive, professional relationships with assigned customer accounts and their personnel, at all levels, especially at the Management level.
- Coordinate the involvement of other departments, such as Product Development, Project Management, Service Support, etc., to meet the Business Account performance objectives and customers' expectations.
- Ability to understand customer needs and identify new opportunities in the Business Accounts.
- Candidate should have a passion for technology.
- Understand the local telecommunications market space and the global telecommunications market trends and developments.
- Provide input and actively participate in the development and growth of the Business Accounts.
Qualifications
- Bachelor's Degree in Computer Science, Information or Business Sciences, or related fields.
- 3 to 6 minimum years’ experience in an Account Management and/or Product Management (customer-facing) role.
Skills / Requirements:
- Advanced skills in the usage of Microsoft Excel, Word and PowerPoint.
- Strong ability to engage with customers by phone, email, and in person.
- Great interpersonal and presentation skills.
- Strong customer focus.
- Excellent communication skills (both verbal and written).
- Excellent time management, analytical and problem-solving skills.
- A self-starter, well-organized, and a prolific multi-tasker.
- Innovative and creative.
Salary
Very Attractive
Application Closing Date
Friday, 14th June, 2024.
Method of Application
Interested and qualified candidates should forward their CV / Applications to: recruitment.lekki1@gmail.com using "Telco Account Manager" as the subject of the mail.
Note: Only qualified candidates will be contacted.
4.) Sales & Marketing Lead
Job Title: Sales & Marketing Lead
Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Job Summary
- Responsible for developing and implementing effective sales and marketing strategies to drive business growth and increase revenue especially in the eCommerce business area.
- Play a senior role in the Sales and Marketing team, monitor market trends, analyze customer needs, and identify opportunities for product promotion and market expansion.
- Researches and develops marketing opportunities and plans, and implements new sales strategy.
Responsibilities
- Develop and execute Sales and Marketing plans to meet company targets and objectives.
- Monitor market trends, identify potential opportunities, and adjust strategies accordingly.
- Research and develop marketing opportunities and plans for an eCommerce business.
- Manage and motivate the Sales and Marketing Team to achieve individual and team goals.
- Build and maintain relationships with key customers and partners.
- Conduct market research and competitor analysis to gain insight and stay ahead in the market.
- Develop and deliver sales presentations and proposals to potential clients.
- Collaborate with the product development team to provide input on customer needs and market trends.
- Report on the activities of the sales and marketing team, develop performance metrics, and track performance.
- Monitor and analyze sales performance metrics to identify areas of improvement.
- Gather, analyze, and summarize market data and trends and make recommendations to Management.
- Stay updated on industry trends and competitor activities.
- Develop marketing and sales budgets and manage team expenditures.
Qualifications
- B.Sc in Marketing, Business Administration, or related fields.
Skills / Requirements:
- 5 - 8 years’ experience in Sales and Marketing.
- Proven skill/experience in Digital Marketing.
- Experience in the eCommerce business area will be an advantage.
- Strong understanding of Sales and Marketing principles and strategies.
- Proven track record of achieving sales targets and revenue growth.
- Proficiency in the use of Microsoft Office Suite.
- Strong analytical skills.
- Leadership and supervision skills.
- Sound presentation and communication skills.
- Persuasion and influencing skills.
- Sound Networking skill.
- Highly creative and innovative.
- Sound research and analysis skills.
- Entrepreneurial and commercial thinking.
Salary
Very Attractive.
Application Closing Date
Friday 14th June, 2024.
Method of Application
Interested and qualified candidates should forward their CV / Applications to: recruitment.lekki1@gmail.com using "Sales & Marketing Lead" as the subject of the mail.
Note: Only qualified candidates will be contacted.
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