🇳🇬 Job Vacancies @ Innovative Information and Communications Technology Company – 4 Positions

The Company provides functionally innovative services in the Information and Communications Technology industry that are beneficial to consumers, corporate organizations, and governmental and non-governmental organizations, both local and international.

We are recruiting to fill the following positions below:

1.) Reporting Analyst
2.) Project / Product Manager
3.) Telco Account Manager
4.) Sales & Marketing Lead

Job Title: Reporting Analyst

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Responsibilities

• Collect and present accurate data to support informed decision making.
• Analyze data to identify trends, patterns, and insights.
• Create and generate regular reports, templates, dashboards, and ad-hoc analysis based on organizational needs, using tools like Microsoft Excel and any other reporting tool.
• Ensure the integrity and accuracy of data and generated reports through regular quality checks and validation processes.
• Work with databases to organize, store, and retrieve data efficiently.
• Gather and analyze customer feedback to identify trends.
• Monitor and evaluate customer interactions to maintain high service standards and identify areas for improvement.
• Develop and streamline customer support processes to ensure efficiency and effectiveness.
• Collaborate with different departments to understand their reporting requirements and tailor data outputs accordingly.
• Stay updated on industry best practices, tools, and technologies to enhance reporting efficiency and effectiveness.
• Address any issues related to reporting and troubleshoot discrepancies as they arise.
• Ensure reporting processes comply with relevant regulations and organizational policies.

Qualifications

• Bachelor's Degree or equivalent in Information Technology, Information or Business Sciences, Computer Science, or related fields.
• A minimum of 2 years work experience as a Reporting Analyst.
• Effective oral & written communication skills.
• Accuracy, attention to detail
• Sound analytical skills
• Proficiency in Microsoft Excel, Graphing, and Data Processing

Salary
Very Attractive

Application Closing Date
14th June, 2024.

How to Apply
Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted.

Job Title: Project / Product Manager

Location: Lekki Phase 1, Lagos

Responsibilities

• Collaborate in managing relationships with partners and stakeholders to foster effective communication and synergy.
• Develop and maintain a comprehensive monthly configuration and issue resolution records, ensuring accuracy and completeness.
• Maintain a minimum issue resolution rate between 85% to 90% by the end of each month, implementing proactive measures for continuous improvement.
• Contribute to enhancing customer engagement and retention features within products by optimizing customer touchpoints with relevant and compelling content.
• Ensure the quality of content and notifications aligns with product management objectives, both for new and existing products.
• Identify opportunities for system enhancements that can enhance productivity and elevate the quality of products.
• Promptly address escalated issues involving the product team, ensuring timely resolutions.
• Facilitate effective communication and knowledge sharing within the team, keeping members informed about product and partner updates.
• Provide comprehensive product management and support for products, ensuring alignment with company goals and expectations.
• Manage campaign budgets efficiently, tracking expenditures and optimizing resource allocation for maximum impact.
• Oversee the entire product lifecycle, from conceptualization to retirement, ensuring strategic alignment and continuous improvement.

Qualifications

• Bachelor's Degree in Computer Science, Information or Business Sciences, or related fields.
• 2 to 3 years’ experience in a Project Management role.
• Project Management Professional (PMP) certification and/or experience is a key advantage.

Skills / Requirements:

• Advanced skills in the usage of Microsoft Excel, Word and PowerPoint.
• Mandatory background of working in a software development environment or of liaising with Software Developers.
• Strong Project Management experience, managing multiple projects simultaneously.
• In-depth knowledge of project management principles, methodologies, and tools.
• Knowledge of working with JIRA is an added advantage.
• Ability to identify and mitigate potential project risks.
• Ability to manage effective project teams.
• Excellent verbal and written communication skills.
• Excellent time management, analytical and problem-solving skills.

Salary
Very Attractive

Application Closing Date
Friday; 14th June, 2024.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using "Project / Product Manager" as the subject of the mail.

Note: Only qualified candidates will be contacted.

Job Title: Telco Account Manager

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Responsibilities

• Experience in managing Telco operator accounts (MTN, Airtel, 9mobile, Glo) is an advantage.
• Understanding telecommunications and/or consumer products and Apps.
• Establish productive, professional relationships with assigned customer accounts and their personnel, at all levels, especially at the Management level.
• Coordinate the involvement of other departments, such as Product Development, Project Management, Service Support, etc., to meet the Business Account performance objectives and customers' expectations.
• Ability to understand customer needs and identify new opportunities in the Business Accounts.
• Candidate should have a passion for technology.
• Understand the local telecommunications market space and the global telecommunications market trends and developments.
• Provide input and actively participate in the development and growth of the Business Accounts.

Qualifications

• Bachelor's Degree in Computer Science, Information or Business Sciences, or related fields.
• 3 to 6 minimum years’ experience in an Account Management and/or Product Management (customer-facing) role.

Skills / Requirements:

• Advanced skills in the usage of Microsoft Excel, Word and PowerPoint.
• Strong ability to engage with customers by phone, email, and in person.
• Great interpersonal and presentation skills.
• Strong customer focus.
• Excellent communication skills (both verbal and written).
• Excellent time management, analytical and problem-solving skills.
• A self-starter, well-organized, and a prolific multi-tasker.
• Innovative and creative.

Salary
Very Attractive

Application Closing Date
Friday, 14th June, 2024.

Method of Application
Interested and qualified candidates should forward their CV / Applications to: [email protected] using "Telco Account Manager" as the subject of the mail.

Note: Only qualified candidates will be contacted.

Job Title: Sales & Marketing Lead

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Summary

• Responsible for developing and implementing effective sales and marketing strategies to drive business growth and increase revenue especially in the eCommerce business area.
• Play a senior role in the Sales and Marketing team, monitor market trends, analyze customer needs, and identify opportunities for product promotion and market expansion.
• Researches and develops marketing opportunities and plans, and implements new sales strategy.

Responsibilities

• Develop and execute Sales and Marketing plans to meet company targets and objectives.
• Monitor market trends, identify potential opportunities, and adjust strategies accordingly.
• Research and develop marketing opportunities and plans for an eCommerce business.
• Manage and motivate the Sales and Marketing Team to achieve individual and team goals.
• Build and maintain relationships with key customers and partners.
• Conduct market research and competitor analysis to gain insight and stay ahead in the market.
• Develop and deliver sales presentations and proposals to potential clients.
• Collaborate with the product development team to provide input on customer needs and market trends.
• Report on the activities of the sales and marketing team, develop performance metrics, and track performance.
• Monitor and analyze sales performance metrics to identify areas of improvement.
• Gather, analyze, and summarize market data and trends and make recommendations to Management.
• Stay updated on industry trends and competitor activities.
• Develop marketing and sales budgets and manage team expenditures.

Qualifications

• B.Sc in Marketing, Business Administration, or related fields.

Skills / Requirements:

• 5 - 8 years’ experience in Sales and Marketing.
• Proven skill/experience in Digital Marketing.
• Experience in the eCommerce business area will be an advantage.
• Strong understanding of Sales and Marketing principles and strategies.
• Proven track record of achieving sales targets and revenue growth.
• Proficiency in the use of Microsoft Office Suite.
• Strong analytical skills.
• Leadership and supervision skills.
• Sound presentation and communication skills.
• Persuasion and influencing skills.
• Sound Networking skill.
• Highly creative and innovative.
• Sound research and analysis skills.
• Entrepreneurial and commercial thinking.

Salary
Very Attractive.

Application Closing Date
Friday 14th June, 2024.

Method of Application
Interested and qualified candidates should forward their CV / Applications to: [email protected] using "Sales & Marketing Lead" as the subject of the mail.

Note: Only qualified candidates will be contacted.