Job Vacancies at United Bank for Africa Plc (UBA), Nigeria

Lagos, Rivers, Bayelsa - Nigeria Posted 3 years ago Posted on Accounting / Audit / Finance, Banking / Finance / Insurance, Consulting / Business Strategy/ Planning, Customer Service, Human Resources / Recruitment

United Bank for Africa Plc (UBA) is recruiting to fill the following positions:

1.) Profit Centre Manager (Consumer Loans)
2.) Head, Experience Design and Innovation
3.) Compliance Advisory Officer
4.) Script Writer
5.) Human Resources Business Partner
6.) Deputy Head, Customer Fulfilment Centre

United Bank for Africa Plc (UBA) is one of Africa's leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

See job details and how to apply below.

1.) Profit Centre Manager (Consumer Loans)

Location: Bayelsa, Nigeria

Job Objective

To establish and maintain positive customer relationships towards the growth revenue for the bank.

Roles & Responsibilities

Approach customers with the aim of winning new business
Meet with existing customers to strengthen business relationships with a view to increase financial growth of the bank.
Aggressively market the bank’s products to ensure favorable market response and optimum build-up of revenue.
Follow up customers with dormant accounts, convince to resume dealings with the bank.
Implement marketing strategies / programs laid out by the bank to boost profit.
Listen to customer requirements and present appropriately to make a sale.
Achieve set deposit targets / Contributions by acquiring business / investment deals from Private, Public, Individuals and Corporates.
Prepare documentation on the creation of risk assets to increase business office profitability
Sell / Cross-sell and Upsell the banks products.
Market the brand.
Perform other related duties as assigned by the Business Manager.

Minimum Educational Qualifications

Candidates should possess a Bachelor's Degree

Previous Work Experience

Must have at least 2 years work experience

Skills required:

Ability to evaluate needs of customers, and determine what products or services would best serve those needs.
Excellent Communication skills – oral and written.
Must be Strong, Tenacious and Persuasive.
Strong Selling / Marketing skills.
Must be self-driven, and have a passion for Marketing.
Good Relationship management skills.
Confident and possess excellent Networking skills.

Knowledge required:

Good Knowledge of the products and services of the bank.
Basic knowledge of Finance, Accounting and Economics.

Candidate's Profile:

Our ideal candidate must have experience executing marketing campaigns.
He/she will be comfortable with day-to-day marketing activities, thriving with tight deadlines and changing needs.
He/she must currently work in a commercial bank as a full-time relationship manager.

Application Closing Date
Monday, 23rd August, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

2.) Head, Experience Design and Innovation

Location: Lagos, Nigeria

Job Description

We are currently sourcing for a Talented and experienced individual to drive customer experience as Head, Experience Design & Innovation.

Job Objective

Develop and deploy systematic actioning on customer experience insights by cross-functional representatives, to prevent recurrence of issues and to create new mutual value associated with key drivers of customer lifetime value.

Roles & Responsibilities

Provide oversight into the various CX improvement initiatives and provide guidance and prioritization through the platform of the governance structure.
Provide oversight to ensure cross-functional teams work together and share responsibilities for improvement.
Monitor progress of the initiatives towards meeting business objectives and desired outcomes based on agreed preventive and corrective actions to be taken.
Provision of regular updates on Process Change.
Guide team in effective client issues resolution and handle any escalations.
Development and delivery of a comprehensive CX Improvement Programme, which could include customer service, infrastructure and process change.

Qualification and Experience

First Degree in any discipline
Minimum 7 years’ work experience
Insight orientated understanding of complex data trends and using these to inform CX improvement & innovation.
Digital savviness
Experienced in Design Thinking and design
Project management
Lean Six Sigma qualification will be an added advantage.

Knowledge Required:

Change management experience gained within a large / complex operational business environment.
Product Knowledge and Experience.
Deep understanding of Customer Experience and the emerging trends, strategies and capabilities across all channels.
Ability to optimize or redesign process flows to meet project requirements.

Skills Required:

Talent to communicate – both verbal and written – with technical and non-technical audiences alike
Outstanding customer and people relationship skills
Good use of Microsoft Office Suite especially Excel and PowerPoint.
Result and action-oriented
Action driven focused on making all Customer Team initiatives practical for the front-line and driving these to successful conclusions
Innovative thinking

Behavioral Expectations:

High degree of professional ethics, integrity and responsibility
Team leader with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship
High sense of confidentiality and discreteness

Application Closing Date
Tuesday, 24th August, 2021.

How to Apply
Interested and qualified candidates should send their updated Resume to:

careers@ubagroup.com

with the role as the subject matter.

3.) Compliance Advisory Officer

Location: Nigeria

Job Profile

Our ideal candidate must have between 4 - 8 years’ experience in Operations, Internal Control, Audit

Job Objective(s)

Ensure adherence to Policy and Regulatory Compliance
To provide guidance to stakeholders on Compliance matters to ensure the bank’s operations and business transactions follow all relevant regulatory provisions and internal policies
To provide compliance and advisory services to executive Management
Ensure Compliance Advisory Portal is always properly manned, and all inquiries are responded to in a timely manner
Respond to escalations and enquiries with respect to IMTOs
Re-route STR/SAR escalations from business offices to Transaction Monitoring unit for proper filing
Attend to all BVN related changes taking into consideration the provisions of the CBN BVN Framework by ensuring completeness of recommended documentation
Attend to all Foreign Currency Transactions referred to Compliance for advice
Respond to request for World-Check due diligence screening
Ensure prompt response to Request for Information (RFI) from Nigeria Financial Intelligence Unit providing requested documents
Review and approve account opening request for PEPs and Public Sector Accounts
Review and approve Domiciliary Account Tiering /Due Diligence alerts
Conduct due diligence for Merchants and Payment Facilitators onboarding
Review of Vendor Account Opening Requests prior to their commencing relationship with the Bank
Provide general advisory support and guidance on all Compliance related enquiries
Review and approve all agent banking a/c opening requests

Minimum Education Qualifications

Bachelor's Degree

Previous Work Experience Requirements:

Minimum experience of 4 years in operations, Internal Control and Audit

Skills Required:

Strategic thinking and problem-solving ability
Analytic, Conceptual and Investigation Skills
Proficiency in the use of the computer and basic applications like excel, power point, World Check
Firm, professional and result-oriented
Excellent Interpersonal and Communication Skills
Avid Reader

Knowledge:

Deep knowledge of the Bank’s Products, Services, Processes and Policies
Good Understanding of Sanction screening

Application Closing Date
21st August, 2021.

Method of Application
Interested and qualified candidates should send their updated CV to:

Careers@ubagroup.com

using the Job Title as the subject of the email.

Note: Only applicants who meet the requirement above would be contacted.

4.) Script Writer

Location: Nigeria

Job Profile

We are looking for a Scriptwriter who can prepare high-engagement scripts and content for product videos, commercials, shows and other media platforms with a minimum of 3 - 5 years’ relevant experience

Job Objective(s)

Write and edit sales and marketing copies for a variety of projects (including print, web, mobile, video, and social media)
Produce error-free content that adheres to the brand guidelines
Interpret creative direction and adapt points from creative briefs into persuasive copy concepts
Propose copy concepts and present underlying strategic thinking to business leaders
Work closely with product marketers and designers to brainstorm ideas, create concepts, and develop messaging
Conduct thorough research and interviews to understand trends (both industry and lifestyle) to ensure messaging is relatable to target audience
Analyse marketing metrics and use results to influence the content

Minimum Education Qualifications

Bachelor's Degree in any relevant field of study

Previous Work Experience Requirements:

Minimum of 3-5 years’ relevant work experience

Skills Required:

Content creation and storytelling
Good Analytical and Presentation Skills
Proficiency in Microsoft Office Applications
Excellent presentation Skills
Good command of English language
Effective interpersonal communication skills
Content Marketing Strategy

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their updated CV to:

Careers@ubagroup.com

using the Job Title as the subject of the email.

5.) Human Resources Business Partner

Location: Port Harcourt, Rivers

Job Objective(s)

Partner with business heads to conduct organization structure reviews
Drive manpower planning and resourcing in line with the Bank’s strategic objectives
Ensure recruitment and on-boarding are in line with the bank’s policies, global best practice and regulatory requirements
Ensure optimal staffing in assigned regions
Drive leave plan completion, compliance and monitoring
Ensure effective career development, performance management, succession planning and seamless implementation of all
Ensure timely resolution of disciplinary cases in line with the Bank’s policies
Ensure consistency in the implementation of HR policies, processes and practice in assigned region
Visit assigned business offices/departments to monitor staff and facilitate effective internal communication between management and staff
Ensure effective resolution of conflict and employees complaints

Minimum Education Qualifications

First Degree in any relevant Social Science Degree
HR certification {CIPD, SHRM, CIPM}
Masters Degree'

Previous Work Experience Requirements:

8 - 10 years’ work experience
Cognate experience as a Human Resources Generalist

Skills Required:

Good Coaching and Counseling skills
Rational, confident and mature approach to decision making
Well-developed critical and analytical thinking
Strong interpersonal skills including negotiation and expectations management
Effective listening skills
Project management skills
Strong orientation towards customer support and responsiveness
Ability to build teams and foster team spirit

Knowledge:

Knowledge of the Business
Recruitment
Strategic HR Management
Good understanding of HR processes
Good understanding of assigned business area

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their updated CV to:

careers@ubagroup.com

using the Job Title as the subject of the email.
Or
Click here to apply online

6.) Deputy Head, Customer Fulfilment Centre

Location: Lagos, Nigeria

Job Profile

We are looking to hire a talented and experienced individual to deputize the leadership within our Customer Fulfilment Centre;
The ideal candidate must have worked extensively in a customer service supervisory/managerial role for a minimum of 5 years preferably in a Bank
The ideal candidate must be able to demonstrate knowledge of contact centre metrics and KPIs; Knowledgeable and fully abreast of with Call Centre Techniques, processes and procedures and ensure that best practice is entrenched within CFC
Must be able to take decision and actions on the spur of the moment to promptly recover service and close all identified gaps along the complaint resolution value chain (Leadership capability)

Job Objective(s)

Supporting the Group Head, Customer Fulfilment Center (GH-CFC) on day-to-day operations in the CFC, and ensuring that standards of care and structures that contribute to the seamless running of CFC are properly maintained
Ensuring that the Service Level Agreement levels in all reporting LOBs, as well as vendor solutions comply with the set standards and are effectively managed
To ensure that effective reporting mechanisms and planning procedures are developed and adhered to
To work with the GH-CFC and relevant stakeholders to disseminate business and organizational information clearly and concisely in the most appropriate manner
Work closely with the GH, CFC and the heads of unit towards developing the teams and ensuring a seamless process flow
Managing escalations to ensure that they do not degenerate and closing out proactively
To ensure timely rendition of weekly/monthly reports & ensure that all assigned tasks and action items are to be submitted at advised periodic intervals
Communicate proactively, openly & directly with the CFC Platform, all units across the Bank, and ROA, towards achieving desired outcomes
To work effectively with the operations’ group, Business Offices and other Directorates to ensure that there is a smooth handshake between the frontline Team and back offices
Knowledgeable and fully abreast of with call Center Techniques, processes and procedures and ensure that best practice is entrenched within CFC
Demonstrate understanding of the Bank’s policies, processes, procedural guidelines, internal dynamics and regulatory provisions
Able to take initiatives on the fly that will enhance the quality of service delivery, customer satisfaction and staff welfare
Ability to evolve initiative and coordinate projects that will help ensure that CFC is able to function optimally
Liaise effectively with requisite stakeholders to ensure that CFC, as well as the staff are safe and stable in discharging their duties to the customers
Able to take decision and actions on the spur of the moment to promptly recover service and close all identified gaps along the complaint resolution value chain
Constantly uphold the organizational culture and driving same across the platform
Ensure discipline and orderliness is maintained at all times

Minimum Education Qualifications

First Degree in any field
Masters would be an added advantage
Certifications in any customer service related field also an advantage

Previous Work Experience Requirements:

Worked extensively in a customer service supervisory/managerial role for a minimum of 5 years
A good knowledge of contemporary banking practices and financial/economic matters
A sound understanding of the bank’s products, processes and procedures
Leadership role for a minimum of 5 years
Minimum of 5years Banking experience

Skills required:

Supervisory and Team leading skills
Effective communication skills (verbal and written)
Performance Management Knowledge
Self-motivation and resilience
Good knowledge of regulatory requirements
An outgoing personality with a drive to work with young, restless, disruptive and enterprising minds
The ability to build and sustain relationships with customers
Ability to work under pressure, meet and surpass targets
Computer proficient, with ability to understand, and analyse reports/dashboards, to distil business intelligence, and actionable insights
Knowledge of Contact Centre Metrics and KPIs
Emotional and Business Intelligence skills

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their updated CV to:

careers@ubagroup.com

using the Job Title as the subject of the email.
Or
Click here to apply online

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