Job vacancies at Stanbic IBTC Bank, Nigeria (Recent Graduates & Experienced) – 18 Positions

Job ID: 57257
Location: Lagos Island, Lagos
Job Sector: Banking

Key Responsibilities/Accountabilities
Asset Custodianship:

• Ensure that laid-down instructions for handling and movement of treasury cash to and from tellers SBV are adhered to
• Ensure that current stock of blank forms received is recorded and signed for according to laid-down procedures
• Ensure that record keeping is carried out according to laid-down instructions for treasury cash, blank forms and safe custody items
• Ensure that swept deposits are correctly handled appropriately
• Ensure that all irregular items have been actioned before the end of the day

Monitoring of cash holdings:

• Ensure that cash does not exceed prescribed limits
• Ensure that sufficient cash levels are maintained to meet normal customer requirements

ATM Up-time:

• Ensure that Auto Bank and Auto Cash terminals are always adequately stoked with cash and stationery
• Maintain close liaison with Auto Bank Control Centre to ensure that equipment problems are dealt with promptly
• Ensure that potential faults that could cause equipment to malfunction are identified and resolved on time
• Ensure that all ATM terminals are kept clean and maintained in good condition

ATM Cash:

• Control ATM cash according to laid-down instructions
• Balance cash at the required intervals
• Report and action differences in ATM cash promptly
• Ensure that ATM cash is safeguarded against unnecessary and preventable loss.

Reports:

• Action ATM reports as listed on the Duty List promptly
• Reconcile ATM cash daily
• Action Care Suspects accurately and on time, resulting in reduced operating losses
• Planning
• Planning is generally on a daily to weekly basis within regular activity cycles

Preferred Qualification and Experience

• Minimum 2.2 from University
• 1-3 years experience

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 57258
Location: Lagos Island, Lagos
Job Sector: Banking

Job Purpose

• To ensure the availability of treasury cash, reserve and blank forms.
• Ensure the availability of a fully functional cash service to tellers including the custody and balancing of vault cash,  processing of vault deposits, withdrawal and handling of related reports.
• Control treasury cash, blank forms, safe custody items and duplicate keys.
• Understand and manage the risks associated with the custody of these items as well as the changes in the custody of assets through effective system controls

Key Responsibilities
Asset custodianship:

• Custodian of treasury cash, reserve, blank forms and keys & cash
• Ensure that the correct procedures for handling and movement of cash assets in the branch are adhered to.
• Ensure that the correct security procedures are adhered to when cash is moved to agencies and delivered to/collected from Cash Management Unit.
• Effective cash management to ensure vault approved limits are adhered to.
• Receive notes and coins from tellers to be lodged into the vault.
• Check physical cash received / evacuated in the presence of the Cash Management Unit (CMU) representatives.
• Control Keys for container / trolley (Used for transporting cash from vault to tellers).
• Assist with surprise checks of tellers.

Support functions:

• Attend to branch account payments.
• Issue Bank Cheques as required.
• Counter sign issued Bank Cheques as required.
• Reconcile all branch suspense accounts as listed below.
• Attend to Cash Advance transactions.
• Attend to all Records Administration issues in the branch
• Attend to all issues on refunds on all closed customers accounts

ATM Custodians Support functions:

• Carry out first level support (basic) on User's workstations, scanners, or other peripherals
• Resolve basic finacle issues such as applet, Invalid username/Password, or proxy exception errors, etc
• Map users' workstations to the Combo printer and ensure quality printout
• Assist RIS connect remotely to systems & resolve simple LAN issues
• ATM support including: simple power related issues on UPS and inverter, ATM operation support (Availability, Cash management, resolution of simple issues like cash jam, paper jam, etc)
• Supervise vendors, contractors, PM engineers to ensure a good and neat work is done in the branch

Reports:

• ATM Reports
• Operating Cash Report
• Listing of ATM Transactions

 Accounts:

• Cash
• Vault Reserve
• ATM
• Overage Account
• Shortage Account
• SRAs
• Certified Cheque
• Stale Cheques
• Bank Cheques

Other Functions:

• Custom Duty Payments
• Mails Administration
• Administration of Stationery (vault out of stationary items)
• Maintenance of Office Equipment
• Call-over functions

Registers:

• Cash Advance Register - Petty cash
• Bank Cheque Register.
• Customs Duty Register (where applicable)

Preferred Qualification and Experience

• Bachelor's Degree from an accredited University
• Minimum 2 years branch banking experience with exposure to tellering and safe custody.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 57259
Location: Lagos Mainland, Lagos
Job Sector: Banking

Job Purpose

• To ensure the availability of treasury cash, reserve and blank forms.
• Ensure the availability of a fully functional cash service to tellers including the custody and balancing of vault cash,  processing of vault deposits, withdrawal and handling of related reports.
• Control treasury cash, blank forms, safe custody items and duplicate keys.
• Understand and manage the risks associated with the custody of these items as well as the changes in the custody of assets through effective system controls

Key Responsibilities
Asset custodianship:

• Custodian of treasury cash, reserve, blank forms and keys & cash
• Ensure that the correct procedures for handling and movement of cash assets in the branch are adhered to.
• Ensure that the correct security procedures are adhered to when cash is moved to agencies and delivered to/collected from Cash Management Unit.
• Effective cash management to ensure vault approved limits are adhered to.
• Receive notes and coins from tellers to be lodged into the vault.
• Check physical cash received / evacuated in the presence of the Cash Management Unit (CMU) representatives.
• Control Keys for container / trolley (Used for transporting cash from vault to tellers).
• Assist with surprise checks of tellers.

Support functions:

• Attend to branch account payments.
• Issue Bank Cheques as required.
• Counter sign issued Bank Cheques as required.
• Reconcile all branch suspense accounts as listed below.
• Attend to Cash Advance transactions.
• Attend to all Records Administration issues in the branch
• Attend to all issues on refunds on all closed customers accounts

ATM Custodians Support functions:

• Carry out first level support (basic) on User's workstations, scanners, or other peripherals
• Resolve basic finacle issues such as applet, Invalid username/Password, or proxy exception errors, etc
• Map users' workstations to the Combo printer and ensure quality printout
• Assist RIS connect remotely to systems & resolve simple LAN issues
• ATM support including: simple power related issues on UPS and inverter, ATM operation support (Availability, Cash management, resolution of simple issues like cash jam, paper jam, etc)
• Supervise vendors, contractors, PM engineers to ensure a good and neat work is done in the branch

Reports:

• ATM Reports
• Operating Cash Report
• Listing of ATM Transactions

 Accounts:

• Cash
• Vault Reserve
• ATM
• Overage Account
• Shortage Account
• SRAs
• Certified Cheque
• Stale Cheques
• Bank Cheques

Other Functions:

• Custom Duty Payments
• Mails Administration
• Administration of Stationery (vault out of stationary items)
• Maintenance of Office Equipment
• Call-over functions

Registers:

• Cash Advance Register - Petty cash
• Bank Cheque Register.
• Customs Duty Register (where applicable)

Preferred Qualification and Experience

• Bachelor's Degree from an accredited University
• Minimum 2 years branch banking experience with exposure to tellering and safe custody.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 57225
Location: Lagos Mainland, Lagos
Job Sector: Banking

Job Purpose

• To manage clients’ enquiries, complaints and request while ensuring prompt resolution (Group wide). Proactively and reactively cross sell the Group’s products.

Key Responsibilities/Accountabilities
Control chequebooks:

• Attend to telephonic queries regarding cheque books.

Control Automated Teller Machine (ATM) cards:

• Receive and handle ATM cards according to laid-down policies and procedures.
• Ensure the ATM cards are locked away overnight.
• Dispatch and receive ATM cards to/from away branches.
• File ATM cards in received-date order.
• Handle retained ATM cards according to laid-down procedures.
• Perform daily balancing of ATM cards in conjunction with the Asset Custodian
• Attend to all telephonic enquiries regarding ATM cards.

Statements:

• Issue off-cycle statements at customer’s instance and take charges as appropriate
• Keep records of all source instructions from customers

Reactive selling:

• Identify cross-selling and migration opportunities and sell products/services reactively.
• Participate in tactical sales/marketing activities as required.

 SIPML Management:

• Attend to all pension enquiries
• Processing of client withdrawal application.
• Processing of client change of account information and signature
• Processing of NSITF transfer.
• Processing of deceased person benefit withdrawal.
• Print statement of account and registration certificate for the client
• Cross sale.
• Render daily report on applicable platform.

SIAML Management:

• Attend to all Asset management enquiries
• Processing of client subscription.
• Processing of client redemption
• Processing of client change of account information.
• Processing of deceased person redemption
• Print statement of account and registration certificate for the client
• Dispatch all document to appropriate unit after execution
• Cross sale

Preferred Qualification and Experience

• A Bachelor's Degree in any related field
• 0 - 2 years banking experience, preferably interfacing with customers.
• Strong relationship management background.
• Experienced in upholding the highest levels of service.
• Experience in completing credit applications successfully.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 57260
Location: Lagos Island, Lagos
Job Sector: Banking

Job Purpose

• To manage clients’ enquiries, complaints and request while ensuring prompt resolution (Group wide). Proactively and reactively cross sell the Group’s products.

Key Responsibilities/Accountabilities
Control chequebooks:

• Attend to telephonic queries regarding cheque books.

Control Automated Teller Machine (ATM) cards:

• Receive and handle ATM cards according to laid-down policies and procedures.
• Ensure the ATM cards are locked away overnight.
• Dispatch and receive ATM cards to/from away branches.
• File ATM cards in received-date order.
• Handle retained ATM cards according to laid-down procedures.
• Perform daily balancing of ATM cards in conjunction with the Asset Custodian
• Attend to all telephonic enquiries regarding ATM cards.

Statements:

• Issue off-cycle statements at customer’s instance and take charges as appropriate
• Keep records of all source instructions from customers

Reactive selling:

• Identify cross-selling and migration opportunities and sell products/services reactively.
• Participate in tactical sales/marketing activities as required.

 SIPML Management:

• Attend to all pension enquiries
• Processing of client withdrawal application.
• Processing of client change of account information and signature
• Processing of NSITF transfer.
• Processing of deceased person benefit withdrawal.
• Print statement of account and registration certificate for the client
• Cross sale.
• Render daily report on applicable platform.

SIAML Management:

• Attend to all Asset management enquiries
• Processing of client subscription.
• Processing of client redemption
• Processing of client change of account information.
• Processing of deceased person redemption
• Print statement of account and registration certificate for the client
• Dispatch all document to appropriate unit after execution
• Cross sale

Preferred Qualification and Experience

• A Bachelor's Degree in any related field
• 0 - 2 years banking experience, preferably interfacing with customers.
• Strong relationship management background.
• Experienced in upholding the highest levels of service.
• Experience in completing credit applications successfully.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 55637
Location: Lagos Island, Lagos
Job Sector: Banking
Job Details: Test Division Summary

Job Purpose

• Work with the business to design cutting edge custom-applications that will allow our meet business to stay ahead of the competition and achieve their strategic goals.

Key Responsibilities

• Design structures and tools for systems which meet business needs, delivering the technical visualization of proposed applications for approval by the business and execution by the development team
• Translating technical plans into detailed designs for implementation using selected products
• Ensure that relevant technical strategies, policies, standards and practices are applied correctly

Qualifications and Experience

• First Degree: IT and Computer Sciences
• Project Management Certification
• Demonstrable Programming skills
• Minimum of 3 years experience in:
  • Application development in .NET (VB and/or C#)
  • Relational database experience (MS SQL Server focused)
  • Familiarity with all aspects of the Software Development Life Cycle

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 57054
Location: Lagos Island, Lagos
Job Sector: Banking

Job Purpose

• Analyses information security systems and applications, recommends and develops security measures to protect information against unauthorized modification or loss
• Ensuring that any software developed or acquired meets stringent standards while enabling rapid innovation to meet customer’s ever-changing needs
• Management of, and provision of expert advice on, the selection, design, justification, implementation and operation of information security controls and management strategies to maintain the confidentiality, integrity, availability, accountability and relevant compliance of information systems.

Key Responsibilities / Accountabilities

• Integrating security tools, standards and processes into the product life cycle (PLC)
• Improving and supporting application security tool deployments including static analysis and runtime testing tools
• Improving and maintaining secure development standards
• Supporting the incident response / architecture review process whenever application security expertise is needed
• Providing penetration testing and standards gap analysis services to internal business and technology partners
• Managing penetration testing services, including both expert consulting and managed services
• Integrating threat modeling practices into the product life cycle
• Providing security requirements for test-driven design
• Producing metrics reporting the state of application security programs and performance of development teams against requirements
• Supporting vendor security activities to ensure 3rd party software and development meets security standards
• Managing application framework and perimeter security improvement projects

Preferred Qualification and Experience
Qualifications and Experience

• IT, Computer Science or other Science related courses
• Minimum of 5 years experience in IT Security, Information Security Risk, Application development
• Expert Knowledge of VAPT tools usage (e.g. Kali, Metasploit, Nessus, Qualys etc), secure coding, exploitation, Defence, Forensics, Reverse Engineering
• Extensive Knowledge of TCP/IP protocol stacks, OWASP, PCI, ISO 27001 and Application Vulnerability Management and risk
• Sound knowledge of risk assessment, code review, ethical hacking, reconnaissance, client server-side attack and countermeasures
• Knowledge of programming (e.g Java, C, Python, php etc)
• Relevant IT certifications, CEH, CISA, CISSP etc would be beneficial

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 57034
Location: Bayelsa
Job Sector: Financial Services
Job Details: Test Division Summary

Job Purpose

• Responsible for attending to walk-in clients in an efficient, effective and courteous manner to achieve customer satisfaction, repeat patronage and referrals.
• He/she is expected to maintain a high level of integrity and ethical standards. Responsibility includes ensuring prompt registration of new clients in a timely and error free manner, data recapture for clients’ record update and resolution of benefits application issues booked (including handling of confirmation letters to employers).
• Must have the adequate knowledge to attend to any form of client enquiries, pension payment applications and complaints at their locations and promptly escalate Material Difficult and Unusual (MDU) situations/ transactions to the relevant Head Branch Operations (HBO) and where necessary, engage the Regional Head Branch Operations (RHBO).
• Stands as a useful medium of feedback to management because of the sensitive nature of regular interface with clients.
• Expected to proactively and reactively sell our products

Key Responsibilities/Accountabilities
Quality Service Delivery:

• Ensuring that walk in clients (including PenResolve [BOS] channel) are promptly attended to with the accurate/ correct information at first engagement (avoiding inconveniences of repeat visits) whilst confirming that details are only provided to the actual owners of the RSA (based on Biometric confirmation – Image and signature as well as security questions).
• Must actively be up to date on information relevant to our products and services provided to clients when they visit.
• Collection of properly filled RSA forms / DRE forms/ benefit application documents from clients and ensuring timely processing and diligent handling of the documents. NB: Relevant transaction documents are expected to be saved in the designated shared folder on H for prompt processing by relevant partner units.
• Take ownership of all transaction requests processed by self and seeing to prompt resolution of same by relevant parties
• Ensure supervision of assigned PBB enquiry officer and providing adequate support for excellent service delivery to our clients
• Ensure client’s contact details are reconfirmed (and updated on the system where applicable) at every visit/ interaction
• Ensure timely processing of all change requests received from clients. Logging and follow-through for execution within 24hrs. The executed instruction must also be saved in the relevant shared folder for ease of reference
• Ensure that all interactions (no matter how trivial) are logged on NAV CRM/BMS promptly in clear concise terms and under the appropriate category
• Ensure SMS or call request is made to Contact Centre to provide update to clients upon resolution of complaints logged at the Branch by the client
• Ensure proper record keeping of all documents received and processed daily – Filing and forwarding the hardcopies to the regional offices for onward delivery to the archives.
• Ensure prompt responses to enquiries from partner units
• Always maintaining a clean desk policy and upholding our service creed of “before the sunset”

Processing of clients’ benefits applications:

• Ensure on-the-spot review and booking of issues against benefits applications received before client leaves the service desk (where clarification need to be sought from Contributions and Collections or RM, send mail instantly copying branch mailbox)
• Review all pending benefits applications processed on a daily basis and ensure timely resolution of any outstanding issues for the applications to be filed promptly
• Escalate any challenge to the relevant HOU of partner units (including logging of SLA breach e.g. coy reply delay by Fedex) looping the HBO as well as Regional HBO for prompt intervention
• For benefits applications that are good to go, ensure to log on sharepoint and move application document from internal folder to external folder without delay for Reporting team to deal
• Ensure applications are moved to the appropriate stage on NAV upon daily review without delay
• Ensure notification (log sms request) is sent to customers for update on benefits application status

Compliance with regulations/policies and Resolution of all complaints received:

• Initiate steps to resolve problems affecting customer service in a timely manner either within the team or with responsible partner units and ensuring immediate escalation of issues that are Material, Difficult & Unusual to the Head, Branch Operations (HBO) and where applicable to the Regional HBO (RHBO) as they occur
• Ensure operational activities are carried out in compliance with established regulations, policies, procedures, processes and Service Level Agreements (SLAs) guiding such operations

Employee engagement:

• Ensure active participation in daily connect session
• Take ownership of personal development and ensure achievement of learning objectives
• Take advantage of different platforms provided to employees for obtaining support/ guidance and providing feedback through surveys and workshops

To ensure timely rendition of reporting and other adhoc responsibilities:

• Ensure all assigned reports are handled for submission within timeline
• Provide feedback on all enquiries from partner units within 24hrs (and engage appropriately where extended time is required)
• Handle any other ad hoc tasks assigned by manager as appropriate

Value-add engagement with clients:

• Identify sales opportunities and sell products/services reactively
• Intimate clients of any ongoing business campaigns either in terms of general awareness or promo/reward offers

Prompt processing of registration and data recapture requests whilst ensuring integrity of our database without any errors:

• Process both client and employer registration requests received at the Branch promptly with high level of due diligence.
• Process all data recapture requests at the branch for timely update on ECRS
• Ensure proper record keeping of all RSA/Micro Pension/DRE forms processed and forward to Admin for archiving within stipulated timeline

Preferred Qualification and Experience

• First Degree in any course
• Any other qualification relating to the industry may be an added advantage

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56597
Location: Oyo
Job Sector: Banking

Job Purpose

• On-board new customers, reactivate dormant accounts, cross sell the bank’s products and services to existing customers and monitor borrowing customers(including LSETF).
•  Improve customer experience by proactively engaging the customer via telephone / email for more pocket share and to manage and optimize value from a portfolio of SME customers.

Key Responsibilities / Accountabilities

• Promote and proactively sell the Bank’s products, solutions and services via the telephone to meet the financial needs of small and medium business customers.
• Mine existing customer data to identify expansion and/or additional business opportunities.
• On board new customers - Day 1 welcome call and Day 30 follow up call
• Dormant/ Inactive account reactivation.
• Cheque confirmation, excess/ covenant breaches and Pre-NPLs / stressed account monitoring.
• Ensure KYC documentation, BVN and regulatory compliance and control are adhered to.
• Providing a central (information/ query handling) service point for SME customers.
• Ensure all queries from existing and potential customers are effectively and promptly resolved.
• Promote and sell a range of appropriate products and solutions that meet the financial needs of small and medium business customers.
• Cross-sell additional products & services to existing customers (during re-active telephone conversations).
• Identify sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking; Trade; Global Markets; etc.

Preferred Qualification and Experience

• First Degree in any relevant discipline.
• Minimum of 2 years of Business Banking Sales experience.
• 0 - 1 Year experience call center experience may be added advantage.
• Minimum of 2 years relevant experience in Banking preferably in relationship / transactional banking.
• Business Assistant experience to the Business Manager is ideal.
• This experience provides an understanding of how to interact with and sell to personal banking customers, as well as how the principles of scored lending are applied in practice.
• Experience in Credit origination.
• Previous experience running a small business.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56858
Location: Enugu, Nigeria
Job Sector: Banking

Job Details

• Test Division Summary

Job Purpose

• On-board new customers, reactivate dormant accounts, cross sell the bank’s products and services to existing customers and monitor borrowing customers(including LSETF).
•  Improve customer experience by proactively engaging the customer via telephone/email for more pocket share and to manage and optimize value from a portfolio of SME customers.

Key Responsibilities / Accountabilities

• Promote and proactively sell the Bank’s products, solutions and services via the telephone to meet the financial needs of small and medium business customers.
• Mine existing customer data to identify expansion and/or additional business opportunities.
• On board new customers – Day 1 welcome call and Day 30 follow up call
• Dormant/ Inactive account reactivation
• Cheque confirmation, excess/ covenant breaches and Pre-NPLs / stressed account monitoring
• Ensure KYC documentation, BVN and regulatory compliance and control are adhered to
• Providing a central (information/ query handling) service point for SME customers
• Ensure all queries from existing and potential customers are effectively and promptly resolved.
• Promote and sell a range of appropriate products and solutions that meet the financial needs of small and medium business customers
• Cross-sell additional products & services to existing customers (during re-active telephone conversations).
• Identify sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking; Trade; Global Markets; etc

Preferred Qualification and Experience

• First Degree in any relevant discipline.
• Min 2 years of Business Banking Sales experience
• 0 – 1 Year experience call center experience may be added advantage
• Minimum of 2 years relevant experience in Banking preferably in relationship/transactional banking.
• Business Assistant experience to the Business Manager is ideal.
• This experience provides an understanding of how to interact with and sell to personal banking customers, as well as how the principles of scored lending are applied in practice.
• Experience in Credit origination.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56856
Location: Kaduna
Job Sector: Banking

Job Details

• Test Division Summary

Job Purpose

• On-board new customers, reactivate dormant accounts, cross sell the bank’s products and services to existing customers and monitor borrowing customers (including LSETF).
• Improve customer experience by proactively engaging the customer via telephone/email for more pocket share and to manage and optimize value from a portfolio of SME customers.

Key Responsibilities/Accountabilities

• Promote and proactively sell the Bank’s products, solutions and services via the telephone to meet the financial needs of small and medium business customers.
• Mine existing customer data to identify expansion and/or additional business opportunities.
• On board new customers - Day 1 welcome call and Day 30 follow up call
• Dormant/ Inactive account reactivation
• Cheque confirmation, excess/ covenant breaches and Pre-NPLs / stressed account monitoring
• Ensure KYC documentation, BVN and regulatory compliance and control are adhered to
• Providing a central (information/ query handling) service point for SME customers
• Ensure all queries from existing and potential customers are effectively and promptly resolved.
• Promote and sell a range of appropriate products and solutions that meet the financial needs of small and medium business customers
• Cross-sell additional products & services to existing customers (during re-active telephone conversations).
• Identify sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking; Trade; Global Markets; etc

Preferred Qualification and Experience

• First Degree in any relevant discipline.
• Min 2 years of Business Banking Sales experience
• 0 - 1 Year experience call center experience may be added advantage
• Minimum of 2 years relevant experience in Banking preferably in relationship/transactional banking.
• Business Assistant experience to the Business Manager is ideal.
• This experience provides an understanding of how to interact with and sell to personal banking customers, as well as how the principles of scored lending are applied in practice.
• Experience in Credit origination.
• Previous experience running a small business.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56725
Location: Anambra
Job Sector: Banking

Job Purpose

• A Relationship Manager is accountable for a portfolio of Commercial Banking Clients. Commercial Banking Segment is for Companies who carry out a turnover of at least N2billion for Tier 2 and at Least N5bn Turnover annually for Tier 1.
• It is expected that the RM integrates and coordinates all Stanbic IBTC and Standard Bank Group products, services and resources in order to maximize the value of the business relationship and ensure profitability for the Bank and the Client.

Key Responsibilities / Accountabilities

• Effective Relationship Management to deliver the financial and non-financial Commercial Banking targets for the portfolio.
• Execution of the Bank’s Commercial Banking strategic initiatives and activities towards managing clients in the portfolio, to ensure full mining of each relationship and optimization of both customer experience and profitability for the Bank.
• Engagement with Commercial Banking Partners
• Ensure Compliance of all accounts in the portfolio

Preferred Qualification and Experience

• First Degree
• A professional qualification or 2nd degree will be an added advantage
• Minimum of 5 - 7 years experience in Relationship Management
• Minimum of 2 years experience in Corporate Banking or Finance

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56590
Location: Lagos Island, Lagos
Job Sector: Banking

Job Purpose

• Collaborates with Segments and the Branch network to execute our strategy for debit cards and other designated issuing products in the designated market(s) and execute against the defined strategy Work with the Head, Issuing and other country stakeholders to agree the short to medium team plans for delivering on the budget and also grow the volume of our debit card and other designated issuing products in line with budgeted volumes and designated market(s).

Key Responsibilities / Accountabilities
Profitability, revenue and sales generation:

• Collaborates with internal stakeholders (e.g., Africa Regions Centre, Product team and Enabling Functions) to drive profitability of the debit card and designated issuing products business and manages costs the products. For example, provides input into the annual marketing plan for debit Card and other designated issuing products in Nigeria and ensures the successful implementation thereof, manages downtime due to operational issues.
• Grows the debit Card base in line with the set goals and targets for the year.
• Responsible for regulating pricing, fees of Card products in line with Central Bank of Nigeria (CBN) policies to ensure compliance.
• Drives campaigns to achieve acquisition, activation, retention and turnover targets.

Measures:

• Achievement of financial targets as per the budget
• Cost reduction as per the agreed targets
• Increase in volume of debit cards and other designated issuing products issued
• Reduced operational losses

Customer service and relationship management:

• Integrates work streams/projects to ensure stated objectives are achieved on schedule. This includes effectively managing both internal and external support areas.
• Maintains solid relationships with internal and external business partners to ensure smooth delivery of stated business objectives and projects.
• Assists the in-country teams to deliver and maintain a world class service experience by setting minimum standards and SLAs with each market for the designated Issuing portfolio.
• Implements programs in country to measure performance and quality of customer touch points to ensure optimal performance.

Measures:

• Stakeholder feedback
• Achieve Net Promoter Score
• Positive Annual Internal survey reports

Product Management:

• Ensures debit card and designated issuing products life cycle management is seamless by coordinating all the internal support teams to align with the bank’s issuing strategy.
• Manages Debit and designated issuing products to ensure compliance and smooth business operations (e.g. cards are issued to the right segments, requests channelled to the right product, adherence to validation processes before the cards are issued, etc.)
• Provides the best suited Card products based on customer needs by improving current services and rolling out new card products in collaboration with the Product team through product launches, product design and modification.
• Grows the debit card base (e.g., increase number of card users, ensures usage) in line with the set goals and targets for the year (e.g. number of people to be carded, number of active users and number of transactions).
• Oversee training of internal staff/stakeholders, and customers on card usage, functions, security, product knowledge, etc.

Measures:

• Satisfactory audit (audit team governance, risk and compliance)
• Zero regulatory fines
• Approval rate
• System uptime
• Card Activation rate
• Card transaction volume and value

Key performance measures:

• Number of debit cards issued in line with approved annual budget
• Card transaction volumes and value in line with approved annual budget
• Overall achievement of economic and accounting profit indices for the Debit card Business
• Operating expenses within budget
• Operational and risk management
• Visible brand image in the digital space

Preferred Qualification and Experience

• Bachelor's Degree in Marketing or related discipline; Post Graduate degree preferred
• Professional Certification is a valuable advantage
• Job Function: Personal and Business Banking
• Job Family: Digital Channels
• Years: 5-7 Years
• Experience Description: 1 -2 years’ general banking experience

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56591
Location: Lagos Island, Lagos
Employment Type: Full Time
Job Function: Personal and Business Banking
Job Family: Product Development

Job Purpose

• To manage the Bank’s Virtual Banking proposition, execute the Bank’s VB strategy; ensuring that the different delivery channels are available and accessible to the target segment
• To ensure that the proposition remains profitable through the entire life cycle and attain significant market dominance.

Key Responsibilities/Accountabilities
Stakeholder Management:

• Liaise with stakeholders at all levels within and outside the bank towards the successful implementation of the VB strategy
• Liaise with all relevant stakeholders in ensuring the successful implementation of marketing, sales and activation plans,
• Liaise regularly with branch staff, Agents and all stake holders channels to ensure smooth product sales and customer managemen

Product Strategic

• Represent the business on all Virtual banking and Agent banking related matters at different forums within and beyond Stanbic IBTC Bank
• Identify alliances and partnerships through which to increase brand visibility and grow the bank’s market share

Measures:

• Product performance - Achievement of customer acquisition, transaction volume and revenue budget.
• Carry out periodic market survey to ascertain how competitor’s offering or market changes is impacting on the proposition.

Strategy Implementation

• Design initiatives, promos and market activations that will increase transactions and lead to increased brand visibility.
• Develop and maintain effective relationships with the external agent network to ensure customer acquisition and product adoption at agent locations and through other self- service channels (USSD & Mobile app).

Measures:

• Strategy execution
• Projects implemented timely and within budget
• Stakeholder feedback
• Adoption rate of the product and increase in transaction volumes on the Virtual Banking delivery channels.

Effective Product Management:

• End to end management of the proposition liaising with stakeholders in ensuring all the offerings (pensions, Mutual funds, insurance, loans,  etc) are readily available, suitable for the target market and that the transaction channels are available and seamlessly accessible
• Develop MIS reports for portfolio analysis to assist management in decision making and optimisation of the proposition.

Product Performance Management

• Closely monitor performance, appraise market acceptance, use feedback to initiate modification or enhancements
• Represent the business on all Virtual banking and Agent banking related matters at different forums within and beyond Stanbic IBTC Bank
• Identify alliances and partnerships through which to increase brand visibility and grow the bank’s market share.

Measures:

• Product performance – Achievement of customer acquisition, transaction volume and revenue budget.

Effective Management of Financial, Risk and Regulatory Requirements:

• Ensure continued adherence to governance and compliance in line with regulatory and bank policy.

People Management:

• Builds a strong, professional, capable team that is able to engage across a wide range of stakeholders, both business and technical through highly ambiguous circumstances
• Provides direction, clarity and accountability to the team to deliver on business objectives
• Responsible for inspiring, motivating, leading and managing the team
• Responsible for the recruitment, development and retention of relevant skills in order to meet the business needs
• Ensures the effective selection of staff by matching the skills and competencies to the requirements of the job.
• Ensures skills assessments and competency-based training takes place as and when required
• Builds organisational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these
• Creates an environment in which learning and development are emphasised and valued
• Takes personal responsibility for coaching and mentoring others.
• Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports.
• Promotes a culture where the values of the Bank are seen to be ‘alive’
• Ensures the implementation of the leadership promise and employee  engagement programme.
• Encourages team members to express their views, resolves issues raised by the team, escalates issues if required, and provides feedback to teams on an ongoing basis.
• Develops and maintains an open communication channel with direct reports and supports staff to foster greater co-operation and teamwork.
• Monitors and manages the performance and development of staff within the area. This includes regular one-on-one feedback sessions, conducting mid-year and final performance appraisals, as well as the moderation and relative distribution of all appraisals for the team.
• Drives the Talent Review Sessions and succession planning, in conjunction with Human Resources.

Preferred Qualification and Experience

• First Degree
• Years: 5 - 7 Years

Experience Description:

• 5 - 7 years general banking experience of which 4 - 5years should have been in a leadership role in Digital Banking; experience in research and development; strategy formulation and execution.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56327
Location: Lagos Island - Lagos
Job Sector: Banking

Job Purpose

• Collaborates with Segments and the Branch network to execution of the Card Card strategy in the designated market(s) and execute against the defined strategy across the Credit, Debit and Prepaid product lines.
• The Head, Card will work with ROA centre and country stakeholders to agree the card medium- term and short-term plan; to deliver the budget

Key Responsibilities / Accountabilities
Profitability, revenue and sales generation:

• Implements the strategic business plan, including defining the product continuum, formulating annual budgets/periodic forecasting of sales and financial targets; converts the business plan into target sets and agree these target with PBB Head and RoA Card Accountable for delivering sustainable profit for the Card business.
• Collaborates with internal stakeholders (e.g., RoA Centre, Product team and Enabling Functions) to drive profitability of the Card business and manages costs of all the card products. For example, provides input into the annual marketing plan for Card in Nigeria and ensures the successful implementation thereof, manages downtime due to operational issues.
• Grows the Card base in line with the set goals and targets for the year.
• Responsible for regulating pricing, fees of Card products in line with Central Bank of Nigeria (CBN) policies to ensure compliance.
• Develops reviews and implements appropriate product pricing and philosophy.
• Drives campaigns to achieve acquisition, activation, retention and turnover targets.

Customer service and relationship management:

• Integrates work streams/projects to ensure stated objectives are achieved on schedule. This includes effectively managing both internal and external support areas.
• Develops strong partnerships with Credit Risk, Finance and Operations both centrally and in designated country.
• Manages relationships with the card associations (MasterCard, Visa), card processors (Inters witch, EPM Card personalisation vendors (Berkeley Cupola, Secure ID, Electronic Payment Plus, etc.) to ensure consistent and effective service delivery.
• Maintains solid relationships with internal and external business partners to ensure smooth delivery of stated business objectives and projects.
• Assists the in country teams to deliver and maintain a world class service experience by setting minimum standards and SLAs with each market for the Card portfolio.
• Implements programs in country to measure performance and quality of customer touch points to ensure optimal performance.

Product management:

• Ensures Card life cycle management is seamless by coordinating all the internal support teams to align with the bank’s card strategy.
• Manages all Card products (Debit, Credit and Prepaid) to ensure compliance and smooth business operations (e.g. cards are issued to the right segments, requests channelled to the right product, adherence to validation processes before the cards are issued, etc.)
• Provides the best suited Card products based on customer needs by improving current services and rolling out new card products in collaboration with the Product team through product launches, product design and modification.
• Grows the card base (e.g., increase number of card users, ensures usage) in line with the set goals and targets for the year (e.g. number of people to be carded, number of active users and number of transactions).
• Monitors efficiency of the Card service providers and to ensure efficiency and cost optimisation.
• Oversee training of internal staff/stakeholders, and customers on card usage, functions, security, product knowledge, etc.

People management:

• Defines the Cards portfolio staffing / capacity requirements and make recommendations for reporting structures for approval by Head, Channel.
• Responsible for inspiring, motivating, leading and managing the team.
• Responsible for the recruitment, development and retention of relevant skills in order to meet the business needs.
• Ensures the effective selection of staff by matching the skills and competencies to the requirements of the job.
• Ensures skills assessments and competency-based training takes place as and when required.
• Builds organisational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these.
• Creates an environment in which learning and development are emphasised and valued.
• Takes personal responsibility for coaching and mentoring others.
• Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports.
• Promotes a culture where the values of the Bank are seen to be ‘alive’
• Ensures the implementation of the leadership promise and employee engagement programme.
• Encourages team members to express their views, resolves issues raised by the team, escalates issues if required, and provides feedback to teams on an on-going basis.
• Develops and maintains an open communication channel with direct reports and supports staff to foster greater co-operation and teamwork.
• Monitors and manages the performance and development of staff within the area. This includes regular one-on-one feedback sessions, conducting mid-year and final performance appraisals, as well as the moderation and relative distribution of all appraisals for the team.
• Provides input to the Talent Review Sessions and succession planning, in conjunction with Human Resources.
• Ensures staff are appropriately and consistently rewarded and recognised for their achievements and outputs.
• Ensures that disciplinary action and grievances are addressed and aligned to the Standard Bank policies and procedures.

Preferred Qualification and Experience

• Degree Holder from a recognised University.
• Certification in service management, project management, leadership programmes

Experience:

• Years: 7-10 years
• Experience Description: Previous general banking experience of which 4-5 years should have been in a leadership role in product management. 3-4 previous experience in research and development; strategy formulation. 3-4 years execution and banking experience in segment, product or portfolio management roles with Income Statement and Balance Sheet management experience, as well as influencing key business stakeholder and managing teams

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56087
Location: Lagos Island, Lagos
Job Sector: Banking

Job Purpose

• A Relationship Manager is accountable for a portfolio of Commercial Banking Clients. Commercial Banking Segment is for Companies who carry out a turnover of at least N2billion for Tier 2 and at Least N5bn Turnover annually for Tier 1.
• It is expected that the RM integrates and coordinates all Stanbic IBTC and Standard Bank Group products, services and resources in order to maximize the value of the business relationship and ensure profitability for the Bank and the Client.

Key Responsibilities / Accountabilities

• Effective Relationship Management to deliver the financial and non-financial Commercial Banking targets for the portfolio.
• Execution of the Bank’s Commercial Banking strategic initiatives and activities towards managing clients in the portfolio, to ensure full mining of each relationship and optimization of both customer experience and profitability for the Bank.
• Engagement with Commercial Banking Partners
• Ensure Compliance of all accounts in the portfolio

Preferred Qualification and Experience

• First Degree
• A professional qualification or 2nd degree will be an added advantage
• Minimum of 7 years experience in Relationship Management
• Minimum of 2 years experience in Corporate Banking or Finance

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56088
Location: Lagos Mainland, Lagos
Job Sector: Banking

Job Purpose

• A Relationship Manager is accountable for a portfolio of Commercial Banking Clients. Commercial Banking Segment is for Companies who carry out a turnover of at least N2billion for Tier 2 and at Least N5bn Turnover annually for Tier 1.
• It is expected that the RM integrates and coordinates all Stanbic IBTC and Standard Bank Group products, services and resources in order to maximize the value of the business relationship and ensure profitability for the Bank and the Client.

Key Responsibilities/Accountabilities

• Effective Relationship Management to deliver the financial and non-financial Commercial Banking targets for the portfolio.
• Execution of the Bank’s Commercial Banking strategic initiatives and activities towards managing clients in the portfolio, to ensure full mining of each relationship and optimization of both customer experience and profitability for the Bank.
• Engagement with Commercial Banking Partners
• Ensure Compliance of all accounts in the portfolio

Preferred Qualification and Experience

• First degree
• A professional qualification or 2nd degree will be an added advantage
• Minimum of 5 - 7 years experience in Relationship Management
• Minimum of 2 years experience in Corporate Banking or Finance

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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