Job Vacancies at MainOne Cable Nigeria – 14 Openings

Location: Lagos
Department: Technical
Job Type: Permanent

Responsibilities

• Security Services Engineer will be responsible for the implementation, integration, configuration, development, and support of all stages of the security services (SD-WAN, SASE, DDoS etc.)  process
• This includes troubleshooting and optimizing already existing networks to get them up to speed. You may also need to provide demonstrations, assisting the sales teams with technical experience, and helping to cut costs and streamline operations.

The Security Services Engineer’s responsibilities shall also include:

• Integrate SD-WAN, SASE, DDoS and other security solutions
• Ability to demonstrate the effectiveness of a range of managed security solutions
• Work on positively impacting the operational potency of managed security solutions
• Day-to-day observance of the operational impact of the deployed services performance
• Threat response to security incidences, performing actions that isolates client’s network
• Identify security issues and risks, and develop mitigation plans
• Interpret Security Technical Implementation Guides (STIGs) and apply them to appropriate network devices.
• Evaluate and recommend new and emerging cloud security solutions and technologies
• Participate in tier 2 and tier 3 security operations support
• Participate in security incident analysis relating to offered services handling.

Qualifications, Skills & Competencies

• First Degree in a relevant field.
• At least 3 year experience in infrastructure or application-level vulnerability testing and auditing.
• At least 3 years of system, network and/or application security experience.
• Minimum of 3 years of experience working with WAN related technologies.
• Consistent implementation of managed security solutions at different levels
• At least 2 years of experience working with: Systems security, Network security, Firewalls, IDS / IPS, vulnerability assessments, incident response.
• Knowledge of network routing and security protocols and implementations: TCP/IP, SSL, IPSEC VPN, SSL VPN, and VLANs.
• Analyze events and logs using security event management tools.
• Strong experience and detailed technical knowledge in security engineering, system and network security, authentication and security protocols, cryptography, and application security.
• Knowledge of network and web related protocols (e.g., TCP/IP, UDP, IPSEC, HTTP, HTTPS, routing protocols).
• Strong understanding of a process driven environment.
• Excellent problem-solving, debugging/troubleshooting skills.
• CCSP or Security+ certification or equivalent.

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Demands of the Job

• Strong written and verbal skills
• Strong customer service experience and orientation required
• Availability to work extra hours in times of emergency and specialized project deliveries.
• Understand and manage the pressure of a 24x7 customer support environment
• Strong analytical and problem solving skills.
• Ability to work both independently and as part of a team to diagnose, troubleshoot, and resolve systems problems and issue.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Department: Corporate Services & Development
Job Type: Permanent

Responsibilities

• The Front Desk Officer will be responsible for all front desk duties like manning the switchboard, receiving, endorsing letters and applications.

Other responsibilities include:

• Welcome clients and visitors, and ensure they are comfortable.
• Channel client’s queries to the right department/person.
• Provide administrative/secretarial support as and when needed.
• Manage the distribution of office supplies.
• Manage the booking and use of Board and Meeting rooms.
• Receive and document all incoming and outgoing mail.
• Assist with other tasks assigned as necessary to support the department.

Qualifications, Skills & Competencies

• OND / HND in any relevant discipline.
• At least 1-3 years of relevant work experience.
• Time & self-management skills.
• Good Interpersonal skills and Customer Service Orientation.
• Effective Communication and good command of written/spoken English.
• Basic Secretarial & Computer Skills and proficiency with MS Office Applications.

Demands of the Job

• Ability to work under pressure.
• Ability to prioritise duties and have a positive attitude to work.
• Maintain consistent punctuality and smart professional appearance.
• Maintain confidentiality.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Department: Technical
Job Type: Permanent

Responsibilities

• The Building Management System (BMS) Engineer will be responsible for the day-to-day operations and monitoring of the MDXi Lekki Data Center, comprising of Data Center electrical & mechanical components such as CHILLERS, CRAC/CRAH VESDA & FM200, Access Control, CCTV, Water Leakage Detection etc., equipment within and outside Lagos. From a technical support’s standpoint, the resource will work closely with the technical team.

In Addition, the BMS Engineer will be Responsible for the following:

• Knowledge of BMS server, DCIM Server, NVR, CHILLERS, CRAH/CRAC, VESDA & FM200, Access Control, CCTV Systems, HVAC Systems, intrusion detection etc.
• Monitoring and reporting of All Electrical systems (Energy Meters, UPS, PDU, Feeders & Transformers) Reading and Consumption According to daily, weekly and monthly.
• Monitoring and reporting of all mechanical systems (Chillers, CRAH/CRAC, AHU, Access Control, etc.), daily, weekly and monthly.
• Preparation and Submission of Daily, Weekly, and Monthly Reports.
• Troubleshoot and fix day-to-day operational problems pertaining to BMS system.
• Support for Reviews & Audits, Audit tracker updating, and coordination.
• Ensuring that the team is meeting the SLAs with internal clients in all aspects.
• You will support and ensure that all applicable security standards – including the ISO9001, ISO27001 (ISMS), PCI Data Security Standard (PCI DSS) are duly complied with for quality assurance.

Qualifications, Skills & Competencies

• BSc in Electrical and Electronics / Mechanical / Computer Engineering or other relevant disciplines with at least 4-5 years work experience
• Transferable experience and knowledge of structured cabling.
• Good knowledge of ITIL, SQL, Windows server 2012, VMWare
• Understanding of electrical, mechanical and telecommunications principles, transmission, and IP networks etc.
• Good communication & interpersonal skills, multitasking with an ability to interact with a wide range of people and be a good team player and a positive frame of mind and be open to acquiring new skills

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Demands of the Job

• Ability and willingness to work effectively and meet tight deadlines.
• Ability to work under none or minimal supervision.
• This is a shift-based role and the successful candidate may be required to work weekends and on public holidays.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Saka, Lagos
Department: Technical
Job Type: Permanent

Responsibilities

• Troubleshooting and resolution of 1st and 2nd level network related problems
• Respond to and resolve SDH & MW networks issues within the timeframe of severity level agreements
• Review and execute RPRs (re-provision requests) on GPON (SOHO) platforms with minimal supervision
• Support all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications
• Deploy and document changes in accordance with problem and change management process
• Participate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to
• Complete the projects objectives within timelines
• Interpret, review and implement Metro Ethernet and GPON networks designs from the core network planning team
• Perform most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity
• Ensure that MainOne’s global and metro fiber network documentation is always accurate and up to date.

Qualifications, Skills & Competencies

• Minimum years of Experience: 3
• Ability to review and execute provisioning requests from Transmission Planning documents
• Ability to troubleshoot, identify root causes and recommend solutions
• Ability to install, commission, implement and configure according to design and specification
• Ability to monitor and manage the delivery of service especially by 3rd party vendors rendered to customers
• Ability to recognize and analyze data, basic causes of problems, and recommend solutions that meet the practical needs of the business
• Good oral and written communication skills
• Teamwork abilities
• Ability to work well under pressure

Demands of the Job:

• Ability and willingness to work long hours and meet tight deadlines
• Ability to work under minimal supervision
• May be required to travel out of station
• Maybe required to work weekends.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Saka, Lagos
Department: Technical
Job Type: Permanent

Responsibilities

• Troubleshooting and resolution of 1st and 2nd level network related problems
• Respond to and resolve DWDM & Metro networks issues within the timeframe of severity level agreements
• Review and execute RPRs (re-provision requests) on Ciena DWDM Submarine and Metro Network, Huawei SDH platforms with minimal supervision
• Support all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications
• Deploy and document changes in accordance with problem and change management process
• Participate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to
• Complete the projects objectives within timelines
• Interpret, review and implement Metro Ethernet and GPON networks designs from the core network planning team
• Perform most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity
• Ensure that MainOne’s global and metro fiber network documentation is always accurate and up to date.

 Qualifications, Skills & Competencies

• Minimum years of Experience: 3
• Ability to review and execute provisioning requests from Transmission Planning documents
• Ability to troubleshoot, identify root causes and recommend solutions
• Ability to install, commission, implement and configure according to design and specification
• Ability to monitor and manage the delivery of service especially by 3rd party vendors rendered to customers
• Ability to recognize and analyze data, basic causes of problems, and recommend solutions that meet the practical needs of the business
• Good oral and written communication skills
• Teamwork abilities
• Ability to work well under pressure
• Good knowledge of IP MPLS

Demands of the Job:

• Ability and willingness to work long hours and meet tight deadlines
• Ability to work under minimal supervision
• May be required to travel out of station
• Maybe required to work weekends.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Department: Commercial
Job Type: Permanent
Number to Hire: 1

Responsibilities

• Ensure the prompt and accurate invoicing in his/her assigned space.
• Will be responsible for responding to billing related requests in his/her assigned space.
• Will work closely with payables team to ensure prompt and accurate capture of revenue.
• Responsible for reconciliation of all invoices, and customer credits in assigned vertical.
• Will assist account managers with pro-forma invoices where required.
• Resolve financial disputes raised by the technical support and sales teams
• Will be a key point of contact for other departments on financial and accounting matters
• Will generate revenue reports in assigned vertical on a monthly basis.
• Will conduct revenue assurance, to mitigate against exposure to non-paying customers.

Qualifications, Skills & Competencies

• B.Sc / HND in Accounting / Finance from a reputable institution.
• Previous experience working with a CRM software will be an advantage.
• Very good interpersonal skills required.
• Ability to work well under a fair amount of pressure.
• Excellent communication skills required.
• Requires analytical and problem solving skills.
• Requires the ability to multitask seamlessly.

Demands of the Job

• The job will require a lot of multitasking, and dealing with pressure, as the selected candidate will be dealing with a huge number of customer accounts.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Department: Finance
Job Type: Permanent

Responsibilities
The job responsibilities of the Procurement and Inventory Analyst include the following:

• Coordinate the accurate completion of purchase requisitions from user units within the Technical department and other Non-Technical functions
• Receive and review all requisitions for the purchase of technical and non-technical items, ensuring they are properly approved and within budget
• Source, process and coordinate the analysis of valid quotations/ tenders for approved items
• Engage in negotiations with suppliers/vendors (with the approval of the Procurement Manager or Head, Procurement) and coordinate the issuance of purchase orders, after due approvals have been obtained
• Ensure all purchase orders are authorized by management, dispatched to vendors for acknowledgement and file with supporting documents
• Review vendor invoices and ensure they are in line with PO and contract terms
• Manage contracts and agreements effectively according to agreed terms and processing renewals when due
• Co-ordinate and manage cost of sales requirements from the requesting units/departments
• Support the implementation of inventory management policies and procedures, upon due approval by the Head, Procurement and relevant authorities within the organization
• Receive, record, review and oversee proper documentation of all technical stock (technical department items)
• Maintain an updated inventory records management system
• Be abreast of the latest inventory management and material handling tools, technology and procedures
• Ensure appropriate authorization for the release of stocks as well as proper documentation for relocation of items
• Proactively track the movement of inventory items from one location to another
• Update system records of items against physical balances
• Receive all inventory items ordered, match with PO and update the inventory records regularly
• Conduct periodic demand planning to determine needs and requirements for goods and services
• Other duties that may be assigned

Qualifications, Skills & Competencies

• A Bachelor's Degree in Business, Economics, Engineering or Science related discipline
• Minimum of 3-5 years’ post-NYSC experience in Procurement or Supply Chain Management and/or Finance environment
• Excellent written and oral communication skills
• Effective time management skills
• Excellent interpersonal skills
• Excellent numeric and analytical skills
• Advanced proficiency in MS office suite
• Good sourcing and negotiation skills
• Integrity and ability to deal with confidential information are essential
• Ability to define and understand technical requirements
• Good working knowledge of data processing and management
• Ability to work and deliver promptly within tight timelines with minimal supervision
• Good working knowledge of ERP system.

Demands of the Job

• Good accounting skills
• Ability to work under pressure
• Can work on call during weekends
• Apply best practice bench-marking
• Ability to work with minimum supervision.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Ogombo, Lagos
Department: Technical
Job Type: Permanent

Responsibilities

• The Managed Service Engineer will be responsible for end to end communication monitoring and fault management of all circuits of Managed Services origin in MainOne using various TX, IP, and trouble ticketing systems to support the delivery of his/ her job functions.

Specifically, the Managed Services Engineer will be responsible for:

• Monitoring all MainOne Managed Services customer circuits providing a specific update, status, and performance to customer and MainOne internal stakeholders etc.
• Identifying faults or performance issues within the customer network from MainOne’s monitoring tools in accordance with the Company’s standard operating procedure for fault escalation and management.
• Working with the service desk team to ensure trouble tickets (TT) are opened and updated for every network event within the customer’s managed services network and ensure they are tracked with customers, MainOne internal teams, and MainOne partners till they are closed.
• Ensuring proper technical documentation of the customer's managed services circuits and network information to aid the effective operation of the managed service.
• Maintaining constant communication through phone calls and emails with the customer taking his complaints and ensuring they are resolved to the satisfaction of the customer using Main One’s standard operating procedures.
• Running daily, weekly and monthly reports on customer’s network performance and share with customer and MainOne internal stakeholders.
• Ensuring all signed Managed Services SLAs with customer are met.
• You will be required to liaise and interface with other groups/departments internally and other MainOne partners not limited to her vendors and 3rd Party service providers who are involved in the deployment of the "Managed Service" solutions.

Qualifications, Skills & Competencies
Qualification & Competencies required:

• Minimum of B.Sc in Electrical Electronics Engineering or Degree in a related discipline.
• 5-7 years’ experience
• Routing Protocol troubleshooting experience (BGP, IS-IS, OSPF, EIGRP)
• Good knowledge of networking technologies- TCP/IP, BGP, DNS will be an added advantage.
• Relevant Professional/Technical certifications preferably CCNA & CCNP
• Good knowledge of Microwave network. Working knowledge of Ubiquiti radios will be an added advantage.
• Good knowledge of Fibre network and its related carrier technologies e.g. GPON, Media Converter and DWDM.
• Good communication skills.
• Good documentation and reporting skills with proficiency in the use of Microsoft Office.
• Able to use initiative to tackle a broad range of problems, while still following procedures and processes.
• Strong diagnostic, analysis and problem resolution skills with a flexible approach to problem solving.
• Able to work well within a busy team and handle a wide range of issues.
• Capable of multi-tasking, good time management and prioritization of workload.
• Strong analytical skills and able to collate and interpret data from various sources.
• Ability to assess and prioritize faults and respond or escalate accordingly.
• Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge.
• Actively seeks ways of improving existing systems and processes.
• ‘Can do’ attitude.
• Actively encourage strong working relationships with other teams.
• Ability to form good customer relationship with the customer.
• Good technical documentation skills
• Very good understanding of Main One’s products and processes
• Eager and quick to learn
• Outstanding verbal and written communication skills
• Strong leadership skills
• Strong commitment to excellence
• Innovation and creativity
• Result orientated.

Demands of the Job

• Ability and willingness to work round the clock when required, and meet tight deadlines
• Good research skills.
• Ability to pay attention to details.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Department: Finance
Job Type: Contract

Responsibilities

• The Credit Control Supervisor will manage the team responsible for accurate accounting for all WHT deductions made by customers and follow up on outstanding WHT Receipts from customers & FIRS. Other responsibilities shall include the following:

 Specific responsibilities will include:

• Reconciliation of WHT Receivable Ledger per customer
• Extract WHT receipts from the FIRS portal and update WHT schedule per customer
• Liaise with consultant to resolve issues on remittances yet to reflect on the FIRS portal
• Follow-up with Customers on WHT deductions yet to be remitted
• Daily updating of WHT Receivables report from the cash inflow report
• Generate age analysis report for WHT Receivable
• Monthly reporting on status of WHT Receivables and WHT receipts collected
• Develop strategies for the reduction of the WHT Receivable balance in the General Ledger

Qualifications, Skills & Competencies

• Bachelor's Degree in Finance / Accounting
• 5 - 7 years relevant experience
• Professional qualification in accounting preferably ACCA/ICAN would be an added advantage
• Proficiency in MS office
• Problem Solving Skills
• Relationship Management.

Demands of the Job

• Ability to work under minimal or no supervision.
• Attention to details
• Ability and willingness to work long and odd hours.
• Ability to meet tight deadlines.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Department: Technical
Job Type: Permanent
Slots: 2 Openings

Responsibilities

• First point of contact for customers.
• Key resource for driving the Circuit ID change (old to new) implementation process.
• Answer all network support related telephone calls and email acknowledgement.
• Maintain and ensure full compliance with all MainOne NOC processes and procedures.
• Ensure customers are duly informed of all planned maintenance activities when assigned.

Qualifications, Skills & Competencies

• HND / B.Sc in Information Technology / Electrical & Electronics Engineering / Computer Science or any other related discipline.
• Minimum years of Experience: 3
• Knowledge of Microsoft Office packages and other computer application such as trouble ticketing.
• Industry experience in a customer facing unit/department is preferred.
• Ability to understand of Main One’s products and processes.
• Eager and quick to learn.
• Good communication skills (Written & Verbal).
• Capable of multi-tasking, good time management and prioritization of workload.
• Ability to assess and prioritize faults and respond or escalate accordingly.
• Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge.
• Actively encourage strong working relationships with other teams.

Demands of the Job

• Ability and willingness to work round the clock when required and meet tight deadlines.
• Ability and willingness to fill in for shift rounds when required.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Ogombo, Lagos
Department: Technical
Job Type: Permanent

Responsibilities

• The Data Center Service Engineer will assume ownership of the Data Centre space and liaise with the Data Centre Service Coordinator and Service Delivery Manager to ensure consistent customer experience.

Other responsibilities will include;

• Work with the Service Coordination team and liaising with Technical Sales, DC Product specialists and the DC operations team to ensure that the right technical solutions are designed for the customer.
• Work with the team in the entire cycle of customer on-boarding process and ensuring that detailed and realistic project implementation plans are developed for the customer onboarding.
• Builds and sustains effective communications with all stakeholders and across functional teams to maximize the customer experience
• Proactively identifies potential issues and drives solution to avoid customer impact and facilitate continuous improvements.

Qualifications, Skills & Competencies

• Bachelor's Degree in Computer Sciences, Information Management or related Engineering field is preferred
• Minimum of 3 years’ experience in the data centre or IT Facility operations
• Excellent verbal and written communications skills
• Basic understanding of Data Centre facilities such as UPS, HVAC, BMS, Access control, and surveillance systems.

Demands of the Job

• Regular interaction with customers or other stakeholders.
• Ability and willingness to work extra hours when required.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Department: Technical
Job Type: Contract

Responsibilities

• First point of contact for customers.
• Key resource for driving the Circuit ID change (old to new) implementation process.
• Answer all network support related telephone calls and email acknowledgement.
• Maintain and ensure full compliance with all MainOne NOC processes and procedures.
• Ensure customers are duly informed of all planned maintenance activities when assigned.

Qualifications, Skills & Competencies

• HND / B.Sc in Information Technology / Electrical & Electronics Engineering / Computer Science or any other related discipline.
• Minimum years of Experience: 3
• Knowledge of Microsoft Office packages and other computer application such as trouble ticketing.
• Industry experience in a customer facing unit/department is preferred.
• Ability to understand of Main One’s products and processes.
• Eager and quick to learn.
• Good communication skills (Written & Verbal).
• Capable of multi-tasking, good time management and prioritization of workload.
• Ability to assess and prioritize faults and respond or escalate accordingly.
• Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge.
• Actively encourage strong working relationships with other teams.

Demands of the Job

• Ability and willingness to work round the clock when required and meet tight deadlines.
• Ability and willingness to fill in for shift rounds when required.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Department: Commercial
Job Type: Permanent

Responsibilities

• The Customer Experience Data Analyst will be responsible for data assurance for all MainOne customer information specifically in Salesforce and across cross functional data platforms.
• He/She will report to the Head of Customer Experience, but will work with all the CX Managers and will provide the administrative and analytical support required for efficient management of customer data to meet company’s objectives of profitability, customer success and stakeholder experience.

Specifically, other responsibilities include:

• Detect areas of data inaccuracy and recommend appropriate strategies to enforce compliance with operational process(es) affecting data accuracy
• Liaise with relevant units and departments in confirming the integrity and assurance of customer data
• Perform quality assurance on data input in Salesforce across the various business units/teams
• Conduct periodic review of process(es) within entire customer data assurance value chain
• Recommend appropriate structures to be put in place to detect and avoid data inaccuracy
• Develop and effect strategies required to reduce data inaccuracy leakage
• Analyze data that cuts across Sales, Billing, Provisioning and Technical to identify inaccuracy-prone data and recommend strategies for blocking them
• Periodic analysis of customer feedback on data inaccuracy and making recommendations to mitigate and facilitate improvement
• Perform other duties as assigned

Qualifications, Skills & Competencies
Qualifications:

• A Bachelor's Degree in Marketing, Communications, Advertising, Business Management, or in a related field preferred.
• At least five years' experience as a customer experience professional, or a similar customer support role.

Skills & Competencies:

• Extensive experience in gathering and interpreting customer information.
• Proficiency in Microsoft office suite (Word, Excel, PowerPoint) as well as CX and CRM software.
• Good Data Analytical Skills
• Good Data presentation skills
• Good report writing skills
• Exceptional interpersonal skills and a client-centered approach.
• Great organizational and time management abilities.
• Superb communication, collaboration, and problem-solving skills.

Demands of the Job
Contacts:

• Marketing Team.
• Network Operations Team.
• Sales Team.
• Other Customer Experience Teammates.

Demands of the Job:

• Problem solving skills
• Ability to work under pressure
• Ability to handle the challenges that come with the job.
• Capable of multi-tasking, manage time and prioritize workload.
• Ability to collate and interpret data from various sources.
• Willingness to learn and develop new skills.
• Actively seek innovative ways of improving existing systems and processes.
• Very good understanding of Main One’s products and processes
• Ability to work with minimal supervision
• Confidentiality.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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