Job Vacancies at Airtel Nigeria

Lagos, Nigeria Posted 4 years ago Posted on Customer Service, Sales / Business Development, Security / Intelligence, Software / Programming / Web development

Airtel Nigeria is recruiting to fill the following positions:

1.) Full Stack Software Engineer, Engineering Lab
2.) Lead BI-RA-FMS Support - BI, Revenue Assurance & Fraud Management
3.) Application Support Lead
4.) Lead, Portfolio Management

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company's product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

See job details and how to apply below.

1.) Full Stack Software Engineer, Engineering Lab

Location: Lagos

What will you do?

If you are passionate about building, owning and operating massively scalable systems and experienced in being in a team of highly competent software engineers impacting millions of lives around you, here is an opportunity tailored for you.
This job is responsible for conducting Software Development: Build and implement business applications. This Job requires working with other Developers and Project Managers throughout the software development life cycle.
In this role, you should be a team player with a keen eye for detail and problem-solving skills.
Your goal will be to build efficient programs and systems that serve user needs.

Key Accountabilities

Produce clean, efficient code based on specifications, create technical documentation for reference and reporting, integrate software components and third-party programs, Verify and deploy programs and systems, Troubleshoot, debug and upgrade existing software, Gather and evaluate user feedback, Recommend and execute improvements.
Interpret URS (User Requirement Specification) / PCN (Product Concept Note) and develop Solutions
Integrate with other teams and team members.
Ensure Standard architecture is adhered.
Ensure Standard design is adhered.
Ensure Security standards are not compromised as a result of development.
Should have understanding and hands on experience on CI/CD pipeline.
Should ensure modular design of applications.
Good understanding of Programming languages, APIs and Databases.
Understanding of working on Integrated IT systems
Learn emerging and new technologies.
Adopt future proof technology.
Alignment of systems to business strategy & Delivery of Services and resolution of issues.
Continuously engage with Business & Technology departments to understand the issues, requirements and engage with the Partners for proper resolution and delivery of services as per agreed time and SLAs.
Ensure integration of various solutions with IT & Network Echo Systems to ensure the proper management of Lifecycle for specific product
Work in close co-ordination with network team, BSS team for selecting and implementing end to end products
Implementation of end to end service path and revenue path of the customer
Drive third party partner engagement for new product development
Manage project delivery and payment milestones with strategic partners.
Liaise and review SLAs (Service level Agreements) with vendors
Ensure prompt response to Group request on product development activities.
Prompt resolution and management of issues with vendors.

What will make you successful?

BSc / BA / Engineering in Computer Science or related discipline
Proven experience as a Full Stack Software Developer/ Engineer or similar role
Familiarity with Agile development methodologies
Experience with software design and development in a test-driven environment.
Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
Knowledge of coding languages (e.g. C#, ASP.NET MVC, ASP.NET CORE, Python, JavaScript) and frameworks/systems (e.g Angular, React, Node.js, Vue.js, Git, Hangfire, RabbitMQ, API development, Web Services, Docker, Micro-services)
Experience with databases (MS SQL, Oracle, Redis, MongoDB) and Object-Relational Mapping (ORM) frameworks (e.g. Entity Framework).
Experience working with queues: Eg Kafka.
Knowledge of UI/UX designs.
Experience of developing front end applications: Web and Mobile apps.
Ability to learn new languages and technologies
Excellent communication skills
Resourcefulness and troubleshooting aptitude
Attention to detail.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

2.) Lead BI-RA-FMS Support - BI, Revenue Assurance & Fraud Management

Location: Lagos, Nigeria

Job Purpose

The Lead BI-RA-FMS Support –Business Intelligence, Revenue Assurance & Fraud Management will be responsible for day to day operations of these applications.
Implementation of Revenue Assurance System and Fraud Management System to meet legal regulatory compliance around the Telecom nodes and Billing Systems from RA process.
The Lead BI-RA-FMS will work closely with commercial and RAFM teams in Airtel Nigeria, HQ-IT and IT Partners in Airtel Africa. Performing the necessary leadership, daily operations and supporting business needs in this domain.

Responsibilities and Accountabilities
The SME is responsible for

Providing end to end coverage from Network to Billing Assurance, Profile Assurance, Rating and Billing Assurance, Billing to Accounting Assurance, Fraud Management, Compliance and Financial Reporting
Leading daily revenue assurance reconciliations and drive the corresponding improvements.
Driving the automation of current RAFM manual processes.
Responsible end-to-end for Business Intelligence and Analytics delivery.
Delivering regulatory CDR requirements, ensure compliance and prevent penalties.
Identifying and evaluating innovative technologies applicable to domain and determining the benefits to the Company.
Leading delivery of projects of applicable domain across OpCOs that attribute to the success of Airtel Africa business by collaborating with cross functional teams.
Promoting continuous improvement of processes and delivery of results within assigned domain.
Optimizing Change requirement delivery for faster time to market and ensuring first time right efficiency.
Setting, articulating and overseeing achievement of Airtel Africa IT goals and objectives on relevant IT Applications.

Qualifications and Experience

University degree (Engineering or Computer Science or related discipline)
Minimum 8 - 10 years’ relevant experience in telecommunication/other relevant industry
Experience from simplification and innovation projects.
Experience in driving BUs towards simplification & standardization.
Experience in design, planning and operations of IT systems and solutions
Hands on experience in managing the complex and critical real time processing and design of such solution
Strong understanding of the agile landscape and a passion for building innovative & ROI-positive marketing programs at scale.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

3.) Application Support Lead

Location: Lagos, Nigeria

About the Job

The Lead, Customer Experience (CX) Application Support will be responsible for maintaining and supporting all customers support business applications, tools and utilities to support Airtel Nigeria IT business.
The role is about managing business needs and requirements and the mapping to capabilities within the CX Business domain.
The Customer Experience Application support will work closely with Airtel NG CX team and related partners in this domain, performing the necessary leadership, keeping the applications in this domain available and supporting daily operations.
The Lead, CX Applications Support will report to Head of IT Applications, Airtel Nigeria.

Responsibilities and Accountabilities
The Customers Experience Application Support is responsible for

Ensuring the stability and availability of the Customer Experience Applications.
Identifying and supporting implementation innovative technologies applicable to domain.
Leading the automation of extant manual customer experience operational processes.
Promoting continuous improvement of processes and delivery of results within assigned domain.
Ensuring internal and regulatory compliance across the customer Experience domain.
Optimizing Change requirement delivery for faster time to market and ensuring first time right efficiency.
Setting, articulating and overseeing achievement of Airtel Nigeria IT goals and objectives on relevant IT Applications.
Engaging in standard Incident, Problem, Change and Risk Management of the IT applications in this domain.

Qualifications and Experience

University degree (Engineering or Computer Science)
Minimum 8-10 years’ relevant experience in telecommunication/other relevant industry
Experience from simplification and innovation projects.
Experience in driving BUs operational improvements.
Hands on experience in managing the CX applications.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

4.) Lead, Portfolio Management

Location: Lagos, Nigeria

Job Purpose

To lead the definition, delivery and in-life management of GSM/ VAS products/ services for Airtel Business.
The role holder manager will have full ownership of product management and development portfolio for GSM and VAS. These portfolios will continually evolve as one initiative is delivered and a new one is identified and will form a core part of the individual’s objectives.

Responsibilities
New Product / Service Delivery:

Commercial lead for the development of Airtel Business products and proposition from concept to launch, taking responsibility for conceptualization , scoping, implementation and operationalization
Develop new products and services within the distinct Airtel Business brand and ensure effective hand-over to the segment management team and relevant in-life product managers
Scoping of the technical and operational feasibility of bringing product proposition to market. Documentation of detailed business, process and functional requirements for product concepts to support product and proposition launches
Work with the IT and network teams to develop a working understanding of the technical deliverables required to meet the business needs and ensuring that any the proposed solution will be fit for purpose and commercially viable.
Manage the trade-off between speed to market, cost and quality throughout the lifecycle of the project engaging stakeholders as required
Manage and maintain project budget, controlling and analyzing impacts of changes as the project proceeds through it life cycle.
Working with appropriate Segment team and marketing communication teams to ensure appropriate ‘go to market plans’ are in place for all new product/proposition initiatives

Product Management, proposition Development, Revenue and Margin Management:

Lead all tariffs and pricing approvals
Work with Airtel stakeholder community to develop competitively priced value proposition and packages which generates agreed margins for products and services.
Ensure high level of customer and network experience for the segment
End-to-end management of existing SME products (GSM and Non GSM) and value propositions to meet targets for profitability and revenues, as agreed with the Head, Product Management / Development

Business Analysis, Data analysis, Usage and Retention analysis and Intervention:

Manage each in-life products and services on a profit and loss account basis, using financial performance data to make individual product investment and withdrawal decisions, proposing and implementing changes required to optimize performance through
Analyze the daily, weekly and monthly reports, region wise and at pan OPCO level to understand the trend of customer demands and acceptability inclination

Total Quality Management:

Develop the standard for ensuring companywide operational readiness and go /no go decision gates for all product launches
Documentation of detailed business, process and functional requirements for product concepts to support product and proposition launches
Full integration of quality management processes and their effective deployment on a day-to-day basis.
Use relevant metrics and measures to routinely monitor progress against targets and take appropriate managerial action to ensure targets are met or exceeded
Ensure that all product launches are supported by end to end definition of the customer journey from lead to cash to trouble resolution, in order to deliver optimal customer experience and first time right in all product launches

Commercial Viability assessments:

Work with Segment teams and all stake holders to develop financial appraisal model as a decision gate prior to product development kick off

Market and Customer insights:

Use market gap analysis and segmentation data on the Nigerian enterprise solutions market to identify opportunities for additional products and services. Present compelling business cases for new products, demonstrating return on investment

Cross Functional Engagement and Support:

Work with all relevant stakeholder in the definition, impact assessments and development of new products. Stake holders include but are not limited to IT, Networks, Legal and Regulatory, Marketing, Customer service, Supply chain, External vendors, HR, and Regional sales teams

Trade and Sales team information dissemination and Training:

Carry out training needs analysis and deliver appropriate training to support every product launch
Effective interpretation and cascade of all new enterprise value propositions to the regional Enterprise sales team

Effective Competitor analysis and Intelligence:

Effectively liaise with all relevant stake holders in analyzing competitor’s activities as well as relevant market development and proposing pre-emptive counter measures which may be in the form of new product initiatives

Team management:

Provide clarity of purpose to team members
Ensure effective prioritization of product development activities and alignment of such to the overall SBU and company wide objective
Coach, mentor and guide team members, ensuring high motivation and engagement
Put in place training and development plan for members of the team

Skills & Qualifications

A first degree or its equivalent in Computer science, Business Administration, Sales and Marketing or Business related discipline
8+ years of varied experience in Sales & Marketing with at least 4 years at middle management level handling independent businesses.
An in-depth knowledge of enterprise systems is highly desirable
Relevant experience in Telecom industry is desirable

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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