Job Vacancies at 54gene Nigeria – 12 Positions

54gene is recruiting to fill the following positions:

1.) Consultant - Clinical Microbiologist
2.) Laboratory Information Management System (LIMS) Administrator
3.) Senior DevOps Engineer
4.) Facility Operations Associate
5.) Risk Analyst
6.) Quality Assurance Analyst
7.) Quality Control Specialist
8.) Cybersecurity Engineer
9.) Physician Support Representative
10.) Customer Experience Manager
11.) Cybersecurity Risk Manager
12.) Cybersecurity Analyst

 

54gene was founded in 2019 by Dr. Abasi Ene-Obong to address the significant gap in the global genomics market; Nearly 90% of genetic material used in pharmaceutical research is Caucasian. Only 2% is African, despite the fact that Africans and people of African ancestry are more genetically diverse than all other world populations combined.




 

See job details and how to apply below.

 

1.) Consultant - Clinical Microbiologist

 

Location: Lagos
Employment Type: Full time
Department: Laboratory Operations

Position Summary

  • We are seeking highly-motivated and enthusiastic individuals to join our team in the 54gene laboratory. Candidates must be willing to join a fast-paced environment, be willing to learn quickly, adapt to new environments and must have a keen interest in laboratory and research related activities.
  • The Clinical microbiologist will support operations in the Microbiology department of laboratory Operations at 54gene.




Essential Functions

  • Managing the work of the department and responding to requests for information and advice from within the laboratory and externally.
  • Ensure Clinical Microbiology Lab in 54gene is compliant with a consistent set of company approved laboratory policies and procedures, proper financial and operational controls, quality assurance measures, and safety programs and requirements.
  • Manage, in conjunction with the finance officer and head of laboratory operations, the contracts and resources of the department within the budget.
  • Develop and oversee long-range planning and budgeting plans including; personnel and equipment needs; monitoring and managing the laboratory budget, and monitoring the annual capital forecast
  • Be responsible for identifying future developments, which may affect the work of the laboratory and develop plans accordingly.
  • Participate in relevant professional activities and provide professional expertise and advice to outside bodies.
  • Ensure that all staff undergo regular performance development reviews to identify individual training needs, set and monitor objectives in line with the needs of the individual and objectives of the laboratory.
  • Ensure that the laboratory’s quality management system is maintained and developed.
  • Ensure that appropriate risk management procedures and documents are in place.
  • Maintenance of laboratory quality.
  • Continue to further education by participating in forums, conferences and industry specific organizations.
  • Handle materials in accordance with the standards for infection prevention and control.
  • Ensure that services are provided in an accurate, efficient and cost effective manner.

Duties:

  • Construction of clinical reports.
  • Supervision of laboratory scientist to ensure laboratory standards and turn around time are met.
  • Occasionally liaise with doctors and attend multidisciplinary team meetings as the need arises.
  • Maintenance of laboratory quality.
  • Recommend the replacement and/or order of new equipment.
  • Continue to further education by participating in forums, conferences and industry specific organizations.

Requirements

  • Graduate from a recognized Medical School with MBBS or MBBCh or its international equivalent.
  • Must be registered as a specialist with the Medical and Dental Council of Nigeria.
  • Wide experience in all aspects of clinical microbiology
  • Experience in Research and Global Health Delivery is a plus.
  • 2 years post-fellowship experience in clinical Microbiology
  • Must have a valid license to practice in Nigeria.




Knowledge, Experience and Skills:

  • Effective communicator, able to work in a close-knit team and co-operate with all staff. Professional attitude towards work, reliability, good record of attendance and tidy personal appearance.
  • Demonstrate leadership and team management skills including the ability to manage his/her staff and service and work with multi-disciplinary team members.
  • Demonstrate a high level of verbal and non-verbal communication skills in order to effectively communicate with colleagues, hospital management, other hospital staff and stakeholders from other institutions.
  • Demonstrate evidence of effective planning and organising skills including awareness of resource management.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Equal Opportunity Employer

  • 54gene celebrates diversity and is proud to be an inclusive employer.
  • We do not discriminate based upon race, religion, color, national origin, ancestry, sex, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or gender expression, age, marital status, genetic information, status as a protected veteran, status as an individual with a mental or physical disability, or any other applicable legally protected status or characteristics.

 





 

2.) Laboratory Information Management System (LIMS) Administrator

 

Location: Lagos
Employment Type: Full time
Reports to: VP, Lab Operation
Department: Laboratory Operations

Position Summary

  • The LIMS Administrator role encompasses many aspects of sample management, analysis configuration, and overall lab documentation management. Instrument calibrations, chemical management, and on-site/virtual training are other key responsibilities in this role.
  • Maintenance support, design & build, updating existing data, and adding new data points while updating business and user documentation are other key responsibilities.
  • This position is expected to provide leadership to support LIMS and continue to improve the application to support the business and laboratory needs.
  • Seeking an individual who has experience managing an application and supporting multiple users across various sites. Communication, organization, and initiative are key skills needed for this role.

Essential Functions

  • Ensure on-time and in-scope implementation of enhancements to system
  • Provide end-user support
  • Provide first level diagnostic of incidents and support end-users and work with IT to resolve issues
  • Responsible for master data management
  • Create data queries against database
  • Create reports using Crystal Reports
  • Create/Update documentation

Requirements

  • Bachelor's Degree or IT (Technical Degree) in Computer Science, Life Sciences (Biology, Chemistry or related discipline) preferred
  • A minimum of 3 years of experience in use/administration of LIMS.

Knowledge, Experience and Skills:

  • At least one year of  Crystal Reports experience
  • Coding experience desired
  • Working knowledge of LIMS Basic, Crystal Reports, Chemistry, Laboratory Research Environments, application support
  • Prior experience with LIMS system
  • Sample management experience
  • Lab experience or other application support for laboratory research is preferable
  • Business support analyst, senior application analyst or other IT related experience is preferred.




Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Equal Opportunity Employer

  • 54gene celebrates diversity and is proud to be an inclusive employer.
  • We do not discriminate based upon race, religion, color, national origin, ancestry, sex, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or gender expression, age, marital status, genetic information, status as a protected veteran, status as an individual with a mental or physical disability, or any other applicable legally protected status or characteristics.

 





 

3.) Senior DevOps Engineer

 

Location: Lagos
Employment Type: Full Time
Reports to: VP, Engineering
Department: Engineering

Position Summary

  • We are looking for an Intermediate DevOps Engineer who will be responsible for managing the already existing cloud infrastructure while building new infrastructure.
  • As such, the ideal candidate must have experience implementing solutions to complex problems in AWS, deployment of applications in a fast paced environment, building scalable deployment pipelines, with experience in scripting for automating infrastructure provisioning

Duties and Responsibilities

  • Work with application developers to automate and accelerate the testing, release and deployment of applications into a runtime environment quickly and reliably.
  • Provide continuous delivery solutions in a cloud environment with the core suite of tools used to manage different cloud providers.
  • Establish and employ continuous integration practices and tools such as GitLab
  • Employ industry Continuous Delivery patterns and collaboratively work with other members to achieve successful continuous delivery solutions
  • Manage a broad portfolio of AWS infrastructure tools (Fargate, ECR, ACM, EBS, S3, EC2, Elastic IP, Route 53, VPC)
  • Manage integration and deployment tools such as Jenkins, Hudson, etc.

Qualifications and Requirements

  • Bachelor’s Degree in Computer Science, Systems Analysis or a related study, or equivalent experience
  • 3+ years of experience spanning at least two IT disciplines, including technical architecture, application development, or operations.
  • 2+ more years experience in designing large and complex IT operations in large organizations is required.

Knowledge, Experience and Skills:

  • Experience in the use of configuration management automation tools such as Puppet (or other such tools) in creating continuous delivery systems.
  • Knowledge of business process re-engineering principles and processes
  • Strong understanding of application development methodologies
  • Adept at evaluating problems accurately and displaying sound judgment
  • Experience with cloud infrastructure management and automation technologies (Chef, Puppet).
  • Scripting (shell, python, ruby) skills for monitoring and automation
  • Experience optimizing applications, both stand-alone and in distributed systems to maximize performance
  • Experience maintaining an infrastructure and ensuring stability while adding new features
  • Ability to clearly articulate design and implementation choices
  • Ability to use a wide variety of open source technologies and tools
  • Comfort with frequent, incremental code testing and deployment
  • Possess a strong grasp of automation tools
  • Comfort with collaboration, open communication and reaching across functional borders
  • Experience working and managing large scale infrastructure is required




Other:

  • Authorization to work in Nigeria
  • The duties stated are intended to describe the general nature and level of work to be performed.
  • They are not to be construed as an exhaustive list of all duties, responsibilities and skills required.
  • Other related duties may be assigned within scope of ability.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Equal Opportunity Employer: 54gene celebrates diversity and is proud to be an inclusive employer. We do not discriminate based upon race, religion, color, national origin, ancestry, sex, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or gender expression, age, marital status, genetic information, status as a protected veteran, status as an individual with a mental or physical disability, or any other applicable legally protected status or characteristics.

 


 

4.) Facility Operations Associate

 

Location: Lagos, Nigeria
Job type: Full time
Industry: Biotechnology
Department: Operations & Facilities
Reports to: Senior Manager, Operations & Facilities
Zip/Postal Code: 105102

Position Summary

  • The Facility Operations Associate is responsible for assisting with the day-to-day operations of the assigned building(s) of 54gene.
  • S / he will be assisting with projects such as moving, maintaining building inventories, and other facilities functions.
  • S / he will be responsible for responding / resolving employee issues, safety, efficiency, and management of property, according to the industry standards.

Duties and Responsibilities

  • Involved in day-to-day operations, particularly in relation to the company’s buildings and premises.
  • Implement facility management policies and procedures.
  • Manage facilities by doing regular walkarounds.
  • Responsible for building and grounds maintenance; including space management.
  • Project management, supervising, and coordinating work of contractors.
  • Produce weekly reports, including an operations summary of completed and planned operations activity.
  • Ensuring the building meets health and safety requirements/standards.
  • Checking that agreed work by staff or contractors has been completed satisfactorily according to agreed terms. follow up on any deficiencies.
  • Ensuring the maintenance of all company buildings and grounds, including the branch offices and residences.
  • Ensure that the electricity generators are operational at all times when required.
  • Ensure Energy management solutions are adhered to at 54gene’s locations.
  • Liaise with all relevant regulatory bodies and utility providers to ensure business activities in all facilities are running.
  • Ensure service providers deliver value commensurate with what they are being paid.
  • Responding appropriately to emergencies or urgent issues as they arise.

Requirements
Qualification:

  • B.Sc / HND in Facility Management, Engineering, Engineering Construction and any other related field
  • 2-5 years working experience in facility management
  • Well-versed in technical/engineering operations and facilities management best practices
  • Experience in the Health industry would be an added advantage.

Knowledge, Experience and Skills:

  • High attention to detail and efficient problem-solving skills
  • Excellent communication and interpersonal skills, including the ability to speak with all levels of employees, guests, vendors, and team members
  • Good Reporting skill
  • Proficient in MS Office, particularly Excel and Powerpoint
  • Outstanding organizational skills




Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 


 

5.) Risk Analyst

 

Location: Lagos, Nigeria
Department: Compliance & Data Protection
Status: Full-time
Reports to: Director, Quality Assurance & Risk Management
Industry: Biotechnology

Position Summary

  • We are looking for a Risk Analyst to join our team. You will be responsible for tracking and monitoring controls to ensure they are adequate and effective.
  • To be successful in this position, you will be self-motivated, be able to work with minimal supervision with a good control of time management and industry/regulatory standard.

Duties and Responsibilities

  • Conduct risk assessments and monitor business systems to identify potential threats.
  • Evaluate risk exposures (opportunity, hazard, uncertainty etc.) that pose an internal or external threat (political, economic, financial, market, international) and make necessary recommendations.
  • Mitigate potential risk and propose appropriate solutions.
  • Review existing risk techniques and business processes to make improvements.
  • Update the risk management system, monitor regulatory developments, and suggest recommendations/modifications to existing practices.
  • Perform and monitor activities related to the selection, management, and oversight of third-party service providers from a risk management perspective.
  • Update third party risk management procedures, policies, and methodology
  • Prepare and compile agreed periodic Risk activity and performance reports for the attention of the Director, Quality Assurance & Risk Management.

Qualifications and Requirements

  • Bachelor's Degree in Finance, Business, IT, or related field.
  • 3 - 5 years of experience as an analyst in a similar company or related fields
  • Basic knowledge of Risk Management Methodology, tools, and techniques.
  • Solid knowledge of relevant regulatory and industry standards.
  • Strong attention to detail.
  • Proficiency in the use of Microsoft Excel, PowerPoint or other analysis programs.
  • Effective time management skills and the ability to meet deadlines.
  • Able to give and receive constructive criticism.

Knowledge, Experience and Skills:

  • Strong numerical and statistical skills
  • Analytical and problem-solving skills
  • Presentation skills and presentation creation using PowerPoint.
  • Excellent written and verbal communication skills to inform managers and other stakeholders of results.
  • Experience working in the risk department of an organization certified to ISO 31000 or similar Standard (e.g. ISO 9001, 14001, 27001 etc.)

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 


 

6.) Quality Assurance Analyst

 

Location: Lagos, Nigeria
Department: Compliance & Data Protection
Status: Full-time
Reports to: Director, Quality Assurance & Risk Management
Industry: Biotechnology

Position Summary

  • We are looking for a Quality Assurance Analyst to join our team. You will be responsible for tracking and monitoring controls to ensure they are adequate and effective.
  • To be successful in this position, you will be self-motivated, be able to work with minimal supervision with a good control of time management and industry/regulatory standards.




Duties and Responsibilities

  • Support business units in the development of cross-functional processes and Standard Operating Procedures.
  • Review functional and high-level process and SOP documentation for quality and adherence to defined methodology and standards.
  • Provide input into the preparation of audit work plan and participate in the periodic evaluation/audits of operational processes.
  • Provides insight into quality gaps discovered as part of the quality assurance process and ensures these gaps are communicated to appropriate management and business owners.
  • Analyses information gathered to develop recommendations for improvement and changes in current policies and procedures for continued compliance with business Policies/SOPs and applicable regulations.
  • Maintain a tracker of all incidents for corrections and corrective actions.

Qualifications and Requirements

  • Bachelor's Degree in Finance, Business, IT, or related field.
  • 3 - 5 years of experience in as an analyst in a similar company or related fields
  • Basic knowledge of Quality Assurance techniques, tools, and Quality Management Methodology.
  • Solid knowledge of relevant regulatory and industry standards.
  • Strong attention to detail.
  • Proficiency in the use of Microsoft Word, Excel, Visio or other analysis and drawing programs.
  • Effective time management skills and the ability to meet deadlines.
  • Able to give and receive constructive criticism

Knowledge, Experience and Skills:

  • Knowledge of Quality Assurance System Development and implementation such as ISO 9001:2015 QMS
  • Quantitative and analytical skills with a demonstrated ability to understand new analytical concepts.
  • Critical thinking skills with the ability to independently solve problems with data.
  • Presentation skills, including public speaking and presentation creation using PowerPoint.
  • Strong written and verbal communication skills to inform managers and other stakeholders of results.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 


 

7.) Quality Control Specialist

 

Location: Lagos, Nigeria
Department: Research Operations
Status: Full-Time, Exempt
Reports to: Research Data Insights Lead
Industry: Biotechnology

Job Summary

  • We are seeking highly motivated and enthusiastic individuals with an eye for detail to join our team at 54gene.
  • The role will be responsible for performing analytical, data review, and/or related activities that support the data insight team in producing clean and quality data.
  • He / She will support in conducting and monitoring the inspection of research studies to ensure compliance with set specifications and troubleshooting data quality issues.

Essential Functions

  • Review data and assess against established acceptance criteria
  • Perform technical review of peer-generated data for basic methods
  • Prepare data tables and graphs
  • Identify discrepancies, participate in quality investigations and CAPA (corrective actions preventive actions) initiatives as needed.
  • Receive and provide training
  • Coordinate with customers to support operational activities.
  • Support internal and external audits.
  • Work to meet schedules.
  • Identify and support resolution of technical problems.
  • Actively participate in group and project teamwork, project, and process improvements.
  • Drafts protocols and reports under supervision.
  • Meets scheduled performance of 95% on time.
  • Perform other duties as requested by managers to support Quality activities.




Qualifications
The successful candidate will possess the following skills and experience:

  • Bachelor's Degree, preferably in a Scientific discipline
  • Ability to write clearly and effectively and have good verbal communication skills
  • Ability to exercise sound judgment, reasoning and problem solving.
  • Capable of completing assigned responsibilities and keeping manager informed of status.

Knowledge, Skills & Abilities:

  • Excellent verbal and written communication skills, maintain confidentiality of information, demonstrate good decision-making and judgment, and have attention to detail and follow-through skills.
  • Excellent organizational skills and the ability and initiative to prioritize and handle a variety of tasks and assignments simultaneously.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills with the ability to collect, organize, analyses, and disseminate significant amounts of information with attention to detail and accuracy.
  • Must have the ability to exercise good judgment in ambiguous situations under pressure and have strong coping skills.
  • Must have the capacity to comprehend complex structures and connections and be willing to adapt within a rapidly changing environment.
  • 1-2 years' supervisory or equivalent experience in Quality Assurance, Regulatory operations, and Project Management
  • Experience in research, medical or complex administrative setting required, with experience in quality management or quality assurance methodologies.
  • Strong supervisory and leadership skills.
  • Proficient with Microsoft Office Suite or related software and adept at queries, report writing and presenting findings.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 


 

8.) Cybersecurity Engineer

 

Location: Lagos, Nigeria
Status: Full-time
Department: Cybersecurity
Reports to: Sr Director, Cybersecurity
Industry: Biotechnology

Position Summary

  • We are looking for a Cybersecurity Engineer who will work directly with the Senior Director of Cybersecurity.
  • This role will take the traditional vulnerability assessment and build upon it. Evaluate the security of 54gene’s networks, applications, sensitive internal systems, mobile application and data coding standards.
  • Our Engineer will need to go beyond the typical enumerating vulnerabilities through scanning and need to look at exploiting identified issues or discovering issues not picked up by scans.

Duties and Responsibilities

  • Network, System, Application, Mobile, traditional web and wireless penetration testing
  • Testing and exploiting web app and web services security vulnerabilities including cross-site scripting, cross site request forgery, SQL injection, DoS attacks, XML / SOAP and API attacks.
  • Manage / facilitate security due diligence activities throughout the Application Software Development Life Cycle (SDLC) to ensure that security risks are identified and controls are implemented to mitigate risk.
  • Designing and Developing Cloud-specific security policies, standards and procedures e.g. Identity and Access Management (SSO, SAML), and Privilege Management, Firewall management, SSL/IPSec, Encryption Key Management (BYOK), Security incident and event management (SIEM), Data protection (DLP, encryption), Vulnerability Management in partnership with Infrastructure Services, and Application Development.
  • Be a subject matter expert on security controls applicable to rapid software development methodologies and DevOps automation.
  • Recommend or automate approach to streamline and integrate technological processes and / or systems to improve operational efficiency and effectiveness.
  • Spreading awareness and knowledge of good Information Security practices in development teams

Qualifications and Requirements

  • University Degree.
  • 4+ years of relevant experience.
  • CEH, OSWE or equivalents very strongly preferred.

Requirements
Knowledge, Experience and Skills:

  • Strong technical acumen with an understanding of cloud security, and familiarity with security tools and processes.
  • Experience with penetration testing and code reviews highly desired
  • Wireless, Network and TCP / IP skills along with Unix command, bash scripting, and / or python coding required
  • A knowledge of adversarial activities in cyberspace with an understanding of intrusion set tactics, techniques, and procedures (TTP) with the ability to emulate these TTP to assess vulnerability and risk desired
  • Familiarity with Advanced Persistent Threat (APT) activity
  • In depth knowledge of Application Security, API testing, Information Security risk and industry best practices
  • Knowledge based on hands on experience in implementing security in rapid software development methodologies (like, Agile) and DevOps automation
  • Microservice architecture expertise and best practices in securing APIs across multi-cloud environments.




Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Equal Opportunity Employer

  • 54gene celebrates diversity and is proud to be an inclusive employer.
  • We do not discriminate  based upon race, religion, color, national origin, ancestry, sex, gender (including pregnancy,  childbirth, or related medical conditions), sexual orientation, gender identity or gender  expression, age, marital status, genetic information, status as a protected veteran, status as an  individual with a mental or physical disability, or any other applicable legally protected status or  characteristics.

 


 

9.) Physician Support Representative

 

Location: Lagos
Department: Medical affairs
Status: Full-Time, Exempt
Reports to: Clinical Lead

Job Description

  • We are seeking highly-motivated individuals to join our team at 54gene.
  • Candidates must be willing to join a dynamic environment, willing to learn quickly, and have strong clinical knowledge.
  • Candidates are required to be excellent communicators and able to analyze critical information efficiently.
  • Candidates should be flexible and have the capacity to execute tasks to a high standard.

Essential Functions

  • Supporting role for marketing diagnostics services
  • Provide clinical support to physicians for all laboratory services
  • Proficiency in medical expertise
  • Possess adequate clinical knowledge about medical conditions for which diagnostic services are offered
  • Computer Skills – Proficient ability to use a computer
  • Detail Oriented – Ability to pay attention to the minute details of a project or task
  • Analytical skills- Ability to analyze and problem solve in an efficient manner

Qualifications
Education & Certifications:

  • MBBS
  • Post graduate experience in science related field advantageous

Experience:

  • At least 4 years of post graduate clinical /medical experience

Knowledge, Skills & Abilities:

  • Adequate clinical knowledge and application of diagnostics in disease areas such as oncology, fertility, prenatal screening.
  • Clinical application and interpretation of microbiology and clinical chemistry tests
  • Basic knowledge of genomics
  • Clear and flexible verbal, written and telephonic communication skills
  • Ability to be flexible, versatile, adaptable and take initiative
  • Strong presentation skills, proven ability to communicate with diverse audiences, internally and externally
  • Ability to successfully collaborate cross-functionally with others of different skill sets, backgrounds and levels within and external to the organization.
  • Knowledge of medical office principles, standards, applications and tests offered within our diagnostics business
  • Confidentiality – Maintain patient, team member and employer confidentiality. Comply with all HIPAA regulations
  • Knowledge of medical terminology and medical equipment in lab

Other:

  • Willingness to travel if required.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Equal Opportunity Employer

  • 54gene celebrates diversity and is proud to be an inclusive employer.
  • We do not discriminate  based upon race, religion, color, national origin, ancestry, sex, gender (including pregnancy,  childbirth, or related medical conditions), sexual orientation, gender identity or gender  expression, age, marital status, genetic information, status as a protected veteran, status as an  individual with a mental or physical disability, or any other applicable legally protected status or  characteristics.

 





 

10.) Customer Experience Manager

 

Location: Lekki, Lagos
Employment Type: Full-time
Department: Commercial and Customer Support
Status: Full-Time, Exempt
Reports to: Sales and Customer Support Director

Position Summary

  • The Customer Experience Manager (CEM) is responsible for bridging the gap between the customer and 54gene. The job ensures that each touchpoint across the customer journey is engaging, efficient, and effective.
  • The CEM will frequently benchmark customer experiences through surveys and customer interviews, customer demographic trends and analysis, and in-depth product and competitive product analysis.
  • If you are creative, analytical thinking and customer driven, we would love to hear from you.

Essential Functions

  • Oversee the hiring, orienting, and training of our organization’s customer facing teams
  • Define and implement standards/procedures for ensuring optimal customer experience
  • Conduct surveys to gather information on customer opinion of rendered services
  • Utilize social media platforms in reaching out to customers to help resolve issues and provide quick response to inquiries
  • Supervise the activities of of all team interacting with customer to ensure their interaction with customers reflect positively on the company
  • Liaise with the production and creative departments to ensure delivery of high-quality products and services
  • Establish communication mediums through which customers can readily contact a company and vice versa
  • Oversee the restructuring of an organization into a customer-focused establishment
  • Conduct studies and research to discover new techniques necessary for improving customer experience
  • Organize training programs for customer facing teams to update their job knowledge and enhance their skills
  • Oversee the merchandising of products in an outlet to ensure it entices purchase
  • Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations
  • Attend seminars, workshops, and conferences to improve on existing job knowledge

Qualifications
Education & Certifications:

  • A Bachelor's or Master's Degree in Business Administration, Management Studies, or in a related discipline.

Experience:

  • 5 years’ experience in the field of customer service or marketing is also necessary for this position

Knowledge, Skills & Abilities:

  • Leadership Skills: Customer experience manager who can can organize and direct the activities of customer experience representatives to ensure the delivery of high-quality service to customers
  • Communication Skills: They are well versed in effectively interacting with clients to identify and process their requirements
  • Customer Service Skills: They can courteously interact with clients to ensure positive customer experience, understanding of consumer behaviors and industry trends
  • Proficiency in Microsoft Office and CRM/client database software systems
  • Understanding of diagnostics and the science focus of the business
  • Ability to thrive in a complex, cross-functional and science-driven environment
  • Cross-cultural competency; ability to work with a diverse team
  • English fluency; fluency in Yoruba, Igbo and/or Hausa will be a plus.




Application Closing Date
31st December, 2021

How to Apply
Interested and qualified candidates should:
Click here to apply online

Equal Opportunity Employer

  • 54gene celebrates diversity and is proud to be an inclusive employer.
  • We do not discriminate  based upon race, religion, color, national origin, ancestry, sex, gender (including pregnancy,  childbirth, or related medical conditions), sexual orientation, gender identity or gender  expression, age, marital status, genetic information, status as a protected veteran, status as an  individual with a mental or physical disability, or any other applicable legally protected status or  characteristics.

 


 

11.) Cybersecurity Risk Manager

 

Location: Lagos
Status: Full-Time, Exempt
Industry: Biotechnology
Department: Legal & Compliance
Reports to: Snr. Dir. Cybersecurity

Position Summary

  • The Cybersecurity Risk Manager is responsible for identifying industry standards and regulatory guidelines for information security in order to curtail the risk of compromise of sensitive business tools.
  • The Cybersecurity Risk Manage should also have effective task management skills and the ability to communicate effectively.
  • They will be required to maintain security documentation and be able to bridge the gap between technical details and a non-technical audience.

Essential Functions

  • Identify and address the security risks, perform security risk assessments of new or existing services, applications, technologies and vendors. Document and communicate the findings to the other teams/stakeholders.
  • Act as a liaison between 54gene and external clients and auditors. Facilitate the audits and risk reviews, and help with the collection of evidence / required audit information, in a timely manner. Respond to the audit findings, and track the remediation process until closure.
  • Work with the Legal department, engineering and other key stakeholders to ensure that 54gene Security policies, procedures and controls are aligned with all associated requirements
  • Validate the risk and compliance level of various vendors and service providers who access 54gene’s information and assets.
  • Review security clauses in contracts. Evaluate 3rd party audit reports / compliance assessments.




Requirements
Education & Certifications:

  • Degree or equivalent Experience in Computer Information Systems
  • Security Industry certifications such as CISSP, ISO27001 LI, CISM, CRISC

Experience:

  • 6+ years experience in an IT security related position with at least 4 in IT risk management
  • Previous experience managing a team or process
  • Extensive experience in managing ISO27001 certification program
  • Previous experience in an information security advisory role
  • Familiarity with relevant Nigerian Data Protection Regulation and standards such as ISO 27001, ISO9001 and PCI-DSS

Knowledge, Skills & Abilities:

  • Leadership and people management - ability to attract, retain, motivate, coach and develop team members for high performance
  • Ability to influence, build relationships, manage conflicts, negotiate
  • Business management - understand strategy, business functions, metrics, decision-making and workflow
  • Project management - ability to plan and manage successful projects, manage risks, costs, time and teams
  • Excellent organization, time management and problem solving skills
  • Ability to handle pressure.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Equal Opportunity Employer

  • 54gene celebrates diversity and is proud to be an inclusive employer.
  • We do not discriminate  based upon race, religion, color, national origin, ancestry, sex, gender (including pregnancy,  childbirth, or related medical conditions), sexual orientation, gender identity or gender  expression, age, marital status, genetic information, status as a protected veteran, status as an  individual with a mental or physical disability, or any other applicable legally protected status or  characteristics.

 





12.) Cybersecurity Analyst

 

Location: Lagos
Status: Full-Time, Exempt
Industry: Biotechnology
Department: Legal & Compliance
Reports to: Cybersecurity Risk Manager

Position Summary 

  • The Cybersecurity Analyst is responsible for protecting 54gene from cyberthreats and actively develops protocols used to respond to and quell cyberattacks.
  • The cybersecurity analyst protects infrastructure, networks, applications and critical data from cybercriminals seeking to cause damage or steal sensitive information.

Essential Functions 

  • Monitor, assess and/or analyze multiple security log data from various heterogeneous security devices. This includes analysis of logs from: SIEM, Firewall, Proxies, End-point & malware protection, servers and workstations.
  • Provide Incident Response (IR) support when analysis confirms actionable incident.
  • Deliver threat and vulnerability analysis as well as security advisory services.
  • Analyze and respond to previously undisclosed software and hardware vulnerabilities
  • Investigate, document and report on information security issues and emerging trends.
  • Perform Security Event/Threat Monitoring
  • Create Security Information Event Management (SIEM) use cases.
  • Initiate incident response process to deal with intrusions and compromises to network infrastructure, applications and operating systems.

Requirements
Education & Certifications:

  • Bachelor's Degree in an IT related field is preferred but not mandatory.

Experience:

  • 3+ years of technical operations experience, preferably within a Security Operations Centre.

Knowledge, Skills & Abilities:

  • Strong technical acumen with an understanding of cloud security
  • Some experience with PowerShell/Python
  • Prior experience with security policy, standards, and controls definition
  • Experience with the following: Log management platforms, Enterprise Vulnerability Management Platforms, Endpoint Security suites, Data Loss Prevention Software and system hardening.
  • Strong knowledge of current and emerging cyber security risks, and innovative risk management methods and solutions
  • Demonstrated knowledge of industry authoritative sources such as NIST, ISO and COBIT standards
  • Ability to identify, monitor and remediate security compliance issues
  • Mastery of Windows and linux Operating systems.
  • Ability to work under pressure with a diverse team.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Equal Opportunity Employer

  • 54gene celebrates diversity and is proud to be an inclusive employer.
  • We do not discriminate  based upon race, religion, color, national origin, ancestry, sex, gender (including pregnancy,  childbirth, or related medical conditions), sexual orientation, gender identity or gender  expression, age, marital status, genetic information, status as a protected veteran, status as an  individual with a mental or physical disability, or any other applicable legally protected status or  characteristics.

 


 




 


 

 

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About Company

54gene Nigeria

Job Information

Status: Open No of vacancies: 12 Job type: Full Time Salary: Negotiable Publish date: 13 Dec 2021

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