🇳🇬 Job Vacancies @ Airtel Nigeria – 6 Positions

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company's product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

We are recruiting to fill the following positions below:

1.) Head, Network Security
2.) Senior Business Manager
3.) Data / Voice Roaming IREG Engineer
4.) CS Core Operation & Maintenance Engineer
5.) Product Pricing & Analysis Personnel
6.) Prepaid Assurance Analyst

Job Title: Head, Network Security

Location: Lagos, Nigeria (On-site)
Job type: Full-time
Career level: Mid-Senior level

Job Purpose

• The role will be charged with ensuring Network Security.

Responsibilities
Ensure Compliance to Airtel Africa Information Security Policy (AAISP) as relates to Network:

• Implementation, Compliance and Controls of Networks related AAISP

Partner Management:

• To work with Network Managed Services partners to ensure their compliance to AAISP in regard to Airtel Business

Security of Physical Asset:

• Airtel network physical assets at MSC locations and data centres, working through Facilities of SCM
• Physical cabling and device security within the core nodes working with MS partners and Networks Core team
• Physical security of assets at sites, working through Operations team and Tower co partners

Requirements / Qualifications
Educational Level & Functional:

Must have:

• Bachelor of Engineering Degree in Telecom or Electronics or equivalent
• Certifications in Network security
• Certifications in Cyber security

Working Experience:
Must have:

• A minimum of 10 years or more of work experience in the Telecoms environment
• Must understand telecom NMS and OSS
• Should have experience in GSM and WCDMA domains through telecom experience. LTE experience will be an added advantage
• Should understand Telecom billing and Revenue assurance activities
• Cyber Security
• Network Security.

Skills/Knowledge critical to the role:

• Network Security
• Core network
• Charging Nodes
• IP Networks in general
• MPLS

Other Requirements:

• Strong problem-solving and decision-making skills
• Ability to draw conclusions from complex technical data
• Strong analytical capabilities and troubleshooting
• Customer knowledge about internal as well as external customers and awareness of their situation and needs.
• General Process knowledge
• Business knowledge - to have knowledge in business and financial awareness to ensure understanding of the implications of revenues

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Only shortlisted candidates will be contacted.
• We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of, among others, their race, disability, their race, disability, religion or gender. All employment opportunities are decided on the basis of qualifications, merit and business need

Job Title: Senior Business Manager

Location: Lagos, Nigeria (On-site)
Job type: Full-time
Career level: Mid-Senior level

Job Purpose

• To plan, monitor and ensure achievement of customer and revenue market share objectives set for state operations by supervising / influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Key Accountabilities
Increase Revenue earning customer net additions – Prepaid & Postpaid:

• Identify and formulate state sales strategies to help Drive gross additions
• Supervise health of acquisitions, compliance on activations
• Oversee activating connections as per the stipulated turnaround times

Increase Revenue from the State:

• Meet the Revenue targets for Prepaid and Postpaid in the State
• Focus on revenue growth through Data and Smartphone growth
• Focus on revenue growth by driving high value customers through MNP & Postpaid & Smartphone customers

Expand Distribution Width & Depth:

• Identify and formulate state sales strategies to help Drive Distribution across showrooms and Dealer Service Agents
• Ensure expansions to align to dimensioned number of Active Easy Charge Outlets
• Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets

Network Coverage & Quality:

• Network Optimization
• New Sites ROI and deployment
• Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within state

Deliver Showroom Experience:

• Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores
• Ensure provision of standard Infrastructure at state showrooms
• Ensure showroom employees are up-skilled in industry training and certifications for the role

Achieve Employee Engagement scores in line with the Engagement target for the State Business Area:

• Continuously motivating the frontline employees through leadership by examples
• Implement all action plans that will address hygiene issues etc. from engagement survey

Skills and Knowledge
Qualifications & Functional / Technical Skills:

• Bachelor’s Degree in Management or related Social Sciences
• Masters in Business Administration would be preferred additional qualification

Relevant Experience:

• 10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses.
• Relevant experience in Telecom industry is desirable

Other Requirements (Behavioural etc):

• Result Orientation
• Great problem-solving skills  Good communications skills
• Good interpersonal skills
• Customer centric
• Sound understanding of Sales systems and Process
• Creative self-starter

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Only shortlisted candidates will be contacted.
• We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of, among others, their race, disability, their race, disability, religion or gender. All employment opportunities are decided on the basis of qualifications, merit and business need

Job Title: Data / Voice Roaming IREG Engineer

Location: Lagos, Nigeria (On-site)
Job type: Full-time
Career level: Mid-Senior level

Job Purpose

• This job holder is expected to act for technical requirements in the area of Core and Roaming services.
• Be involved in activation of Roaming services with new Operators worldwide, periodical tests and new test according to the changes or improvement of new numbering/routing plan.
• Ensure regular Governance & Roaming KPI’s are delivered as defined Targets.

Key Accountabilities

• Ensure and Maintain Roaming Performance for Voice/Data/SMS KPIs.
• Roaming service activation & Troubleshooting. Configuration and Testing activity.
• IREG tests preparation and execution as per business defined targets
• Proactive checks and analysis as per Roaming Dashboard Activities defined and drive improvement actions in close coordination with Roaming Manager
• Roaming Traffic analysis and improvement action plan to be driven
• Technical guidance and QoS Monitoring thru effective usage of Roaming Suite and other related products
• Drive and Deliver Roaming Products and Solutions to enhance customer delight & Roaming Revenue
• Ensure Weekly Governance with Business, IT and RA to review the status of new launches, Customer complaints & Frauds
• Monitoring of Roaming Inbound and Outbound Traffic
• Regular Configuration audit and implement service gaps
• Regular SIM audits and sign OFF with Roaming Manager to avoid any Potential Frauds
• Understand the roamers performance by managing roaming tests,
• Suggest and implement the right solutions in order to keep the roamers and to improve the roaming traffic,
• Roaming statistics database for reference,
• Track and Review Roaming TT,CR,IREG test, Dashboard
• IR Database management and SIM management

Detailed and Effective Documentation:

• Ensure all documentation are stored in Central location with Unique ID and Version, regularly updated pertaining to:
  • Solution Design, HLD,LLD, Acceptance Docs, Roaming Database, Capacity & Utilizations for the Roaming Suite
  • NCP & Project Related document
  • New Roaming Products
  • Roaming N/W KPI & SLA
  • Roaming IR Database
  • SIM Management Doc

Vendor/Partner Management:

• Technical relationship with Roaming partners
• Ensure Response to the Roaming Partners Queries/Issues

Time management:

• Prioritize self-workload as required to meet the fluctuating demands of business and requirements from other stakeholders.

Educational Qualifications & Functional / Technical Skills

• Bachelor / Master's Degree Telecommunication / Electronic Engineering / Computer Science
• Detailed working Telecommunications Knowledge
• Analytical and Presentation skills

Relevant Experience:

• 5 - 7 years of Work Experience on an Telco Roaming/Settlement Systems
• Networking roaming experience,
• Experience in Core/Radio Network, GSM.
• Good project management knowledge
• Experience in measuring and analyzing network KPI ‘key performance indicators’

Other requirements (Behavioural etc.):

• Personal Integrity and good interpersonal relationship
• Must have excellent organizational and communication skills.
• Highly organized and good at implementation
• Time management skills with commitment to project timelines.
• Self-motivational skills
• Good analytical and problem solving skills.
• Good practical skills in troubleshooting and fault resolution for supporting operations teams as an escalation point

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Only shortlisted candidates will be contacted.
• We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of, among others, their race, disability, their race, disability, religion or gender.
• All employment opportunities are decided on the basis of qualifications, merit and business need.

Job Title: CS Core Operation & Maintenance Engineer

Location: Lagos, Nigeria (On-site)
Job type: Full-time
Career level: Mid-Senior level

Job Purpose

• This function is expected to act for technical, business& Functional requirements in the area of Core network. Be involved in Network solution planning, design and implementation.
• To ensure Meet Availability, KPI’s & SLA as defined target and maintain Quality N/W. Ensure all task are performed under the preview of Standard Operational Processes. Ensure New services are launched as per Marketing requirement and Timely Delivered.

Key Accountabilities
Operation & Maintenance of Huawei CS core nodes. Testing and implementation of new solution/Service/Feature:

• Perform day to day operations & management, fix alarms and resolve incidents, prepare daily health check status and report to TL
• Ensure all Tasks are executed within defined process of TT Management, Change Management, Preventive Maintenance, Incident Management, problem Management, and Software update management, Security Management, Performance Management and New Node Acceptance.
• Execution of system expansions, NCP and take corrective action when needed.
• Provide technical support and problem analysis for operations team in case of critical situations.
• Follow up the implementation of deployment plans and highlight delay and apply corrective actions.
• Implement & integrate the new solution, Service & Feature.
• Follow up with the Suppliers/Vendors about any planned network changes e.g. upgrades, S/W packages etc. as well as any network problems.
• Ensure and maintain the CS core availability & KPIs with a defined target.
• Cooperate with other departments during new systems installation and acceptance tests CS Core and give the support in case of issues.
• Implement all BISP related tasks and perform duties within BISP framework.
• Execute patches and support update/upgrade process
• Perform ATP, UAT on services and nodes
• Resolution of customer complaints
• Provide Adhoc Business/Network report as required
• Design and optimization of interconnections with other systems (VAS, RAN, POIs etc.)

Detailed and Effective Documentation:

• Statistical report preparation and analysis; provide the requirements based on the analysis.
• Ensure all documentation are stored in Central location with Unique ID and Version, regularly updated pertaining to :
• Solution Design, HLD,LLD, Acceptance Docs, Roaming Database, Capacity & Utilizations
• NCP & Project Related document
• New Products
• N/W KPI & SLA
• Operational Docs &report: AOP, Change Management, Fault Management, Incident Management, Problem Management, Software Management etc.
• Features & Licenses
• AMC, Support Documents

Scalability/ Interoperability / Marketing requirements & Performance Management:

• Ensure all Vendor Network Equipment’s on the network can interoperate with one another without anomaly.
• Evaluate the received requirements to establish the new promotions related to VAS and plan the availability and accessibility according to IN capability
• Evaluate the received requirements from involved Technical Sections to evaluate the existing M2000/U2000 capability and features and evaluate and plan the new developments.
• Cooperate with involved departments for new product or PCN go live
• Daily review and track network traffic, licenses, trends and various parameters to ensure the Network elements are operating as expected. Where required, take corrective action with input from TL and Group Planning team

Vendor/Partner Management:

• Ensure that the Vendor Customer Support and supplier vendors are always engaged to deliver high quality output expected first time right

Employee Engagement:

• Always maintain high Team Harmony and Engagement with both internal and external teams and stakeholders

Qualifications & Functional / Technical Skills

• Bachelor / Master's Degree in Telecommunication / Electronic Engineering / Computer Science
• Detailed working Telecommunications Knowledge
• Analytical and Presentation skills

Relevant Experience:

• At least 7-10 years in Huawei CS Core network Operations and optimization experience in Huawei MSC (MXSoft3000), MGW (UMG9800), SBC (SE2900), HSS (HSS9860), STP (SPS) ;
• Knowledge of 2G, 3G, DRA and LTE technologies architecture and standards
• Good project management knowledge
• Experience in measuring and analyzing network KPI ‘key performance indicators’

Other requirements (Behavioural etc.):

• Personal Integrity and good interpersonal relationship
• Must have excellent organizational and communication skills.
• Highly organized and good at implementation
• Time management skills with commitment to project timelines.
• Self-motivational skills
• Good analytical and problem solving skills.
• Good practical skills in troubleshooting and fault resolution for supporting operations teams as an escalation point

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Only shortlisted candidates will be contacted.
• We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of, among others, their race, disability, their race, disability, religion or gender.
• All employment opportunities are decided on the basis of qualifications, merit and business need.

Job Title: Product Pricing & Analysis Personnel

Location: Lagos, Nigeria (On-site)
Job type: Full-time
Career level: Mid-Senior level

Job Purpose

• To ensure that existing and new products are competitively priced in line with the financial target of the company and competition as a guide.
• Provide management with information relevant to aid decision making and steer the company towards profitability.

Key Accountabilities
Product Profitability Analysis:

• Review, analyze and validate accuracy and profitability of new tariff plans.
• Review and analysis pricing of new products/promos to ensure profitability and approval in line with DOA.
• Carry out Post-Launch Analysis of new products and promos.
• Monitor pricing to ensure that the objectives are achieved (acquisitions/usage/revenue).
• Monitor the ongoing competitively and profitability of product prices

Segment-Wise Revenue Analysis:

• Monthly Analysis of Data Plans for profitability
• Monthly Analysis of New Activations. Checking contribution to revenue vis a vis Cost of Acquisition
• Bucket Wise revenue analysis (detailed break-down of revenue for planning purposes)

Cost Controller:

• Ensure AOP/Revised AOP is strictly adhered to. Flash & Forecast reviewed and submitted promptly/Ensure the month end Business Review presentation submitted as per due date
• Update monthly template on expense category showing detailed expense breakup, rate/volume analysis and continuously identify opex savings initiatives

Innovation: Value addition ideas and Implementation:

• To Provide and implement 1 value adding idea per quarter

Ensure delivery of BPA Reports assigned as per BPA Calendar:

• BPA Reports
• Timely delivery of reports.
• Quality in the delivery of reports

Qualifications & Functional / Technical Skills

• Graduate Degree: HND / B.Sc. and MBA / ACA will be an added advantage
• Advanced Knowledge of SQL script writing and data mining techniques
• Proficiency in use of Microsoft Excel, Word & PPT
• Application Knowledge
• Data Analysis
• Research & Data Gathering
• Reporting
• Pricing

Relevant Experience:

• Minimum of 5 years of experience in Tariffing, Product Pricing & Performance Analysis

Other requirements (Behavioural etc.):

• Analytical Thinking
• Communication skills
• Business Insights
• Attention to Details
• Organizational Awareness

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Only shortlisted candidates will be contacted.
• We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of, among others, their race, disability, their race, disability, religion or gender.
• All employment opportunities are decided on the basis of qualifications, merit and business need.

Job Title: Prepaid Assurance Analyst

Location: Lagos, Nigeria (On-site)
Job type: Full-time - Associate

About the Job

• Ensure the integrity of all rates and all rating systems on the network for all prepaid products with a bid to maintain no revenue leakage on the network and to support revenue savings in the business.
• Also providing the business relevant suggestions to support revenue growth and assurance.

Key Accountabilities

• To ensure no revenue leakage relating to configured rates on the network by validation of all configured rates against the approved business documents and NCC approval
• To carry out regular checks on the SDP tariff table for all configured tariffs/rates for both voice calls and sms’s on the network.
• To ensure validation of configured cards on the Voucher management configuration dump for benefits and entitlements accruing to various card groups
• Resolution of any identified anomalies by engaging all stakeholders.
• To eliminate/reduce all forms of revenue losses
• To proactively set up necessary controls and KPI’s to achieve prepaid rating Assurance for both old and new products as they are implemented enhancing Revenue Savings. This would also include performing all self-validation controls assigned to the role.
• To ensure proper number management by supporting the customer life cycle with churn validation
• Liaising with all relevant stakeholders i.e. Information Technology (IT), Sales, Marketing and every other stakeholder to ensure availability of sims for the market.
• To ensure regular and prompt rerating of all CDR’s for
• To carry out re-rating exercises on all already rated CDR’s with a bid to ensure that all agreed and approved rates are correctly being charged and there are no incorrect rates. Where such are identified to ensure resolution by engaging all stakeholders and following through to resolution closure.
• To support the month end activities
• Providing all month-end related data required to ensure smooth closure of month end activities (LMS validation, Expired Voucher Validation, Decrement information.

Educational Qualification and Experience
Must have:

• First Degree in Finance or Accounting
• 3 years of experience in the Telecommunication industry (Revenue Assurance and Fraud Management Functions)

Skills critical to the role:

• Ability to use ACL (Audit Command Language)
• Oracle 10g (SQL for data extraction, data analysis and interpretation)
• Project management and strong analytical skills
• Good use of Microsoft office (Excel, Power point, Visio, Word & Access)

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Only shortlisted candidates will be contacted.
• We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of, among others, their race, disability, their race, disability, religion or gender.
• All employment opportunities are decided on the basis of qualifications, merit and business need.