Job Vacancies @ Airtel Nigeria – 11 Positions

Location: Lagos, Nigeria
Job type: Full-time
Level: Mid-Senior level

Job Purpose

• Airtel SmartCash PSB wishes to recruit a suitable candidate for the role of Head of Banking Operations.
• This position is responsible for Overseeing transaction operations, operations finance and general banking operations of the SmartCash PSB.

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Responsibilities includes Managing:

• Transactions / Settlements
• Managing Bank and Channel reconciliation
• Revenue Assurance function
• Channel Reconciliation and commissions
• Treasury Operations
• Digital Channels
• Banking Operations is one of the largest divisions in SmartCash PSB and has diverse responsibilities, including correctly settling and recording millions of transactions per day, identifying and mitigating all operational risks, developing strong client relationships and partnering with technology to realize the full potential of Payment Banking
• Provide documentation to support system design, testing and training. Assist with the management of customer expectations and customer interactions and participates in team quality management initiatives.
• Responsible for all aspects of managing department personnel including hiring, training, coaching and development, performance appraisals, counseling, etc. Managing team of operation professionals and grooming them for the career progressions.

Key Responsibilities
Banking Operations:

• Handling banking operations related to determining financial objectives, preparing & implementing systems, policies & procedures for streamlining the Banking Operations.
• Managing TAT on transactions and COs control with zero errors.
• Assumes responsibility for ensuring the efficient and effective Bank Operations
• Stays abreast of latest technological advances and process improvements in bank operations.
• Researches, analyzes, and performs due diligence, and then makes recommendations for improvements in work processes, cost containment, etc.
• Works closely with other divisions and departments of the bank to ensure effective delivery and support of products and services.
• Assumes the overall responsibility for developing, updating, and implementing changes to the operational components of the Business Continuity Plan.
• Preparing & presenting various weekly/monthly MIS reports pertaining to process and productivity.
• Implement Controls in transaction postings
• Ensure accurate GL report
• Handling treasury operations

Assessments and Handling Clients:

• Analyze and understand the impact of any new requirements on existing businesses
• Works closely with partners / vendors in leading system implementations that affect department functions.
• Coordinates with partners/ HODs/ vendors to ensure that outside contractual services are provided as per agreements. Analyzes vendors to assure price, quality, and service
• Define and implement new business processes as a result of the change portfolio
• Assessing needs of channel/ partners/ customers /clients and accordingly charting out viable finance portfolio after considering financial, legal and technical aspects.
• Performing the functions of assessing creditworthiness of clients and taking adequate steps to ensure receipt of payments and recovery of debts.
• Handling high value fraud cases / defaulters / insolvent clients.
• Manage customer experience, complains and resolution
• Develop seamless experience for customers
• Ensure distribution agents are fully support and resolve agent related operational issues

Manage Transactional Operations/ Service Expenses within budgets:

• The role enables the candidate to engage with various groups within the Firm in Finance, Risk, Legal, Compliance and IT to ensure smooth operations of business with various Operations Risk and Control initiatives currently underway
• Identify opportunities and implement initiatives and reduce service expenses
• Identify, implement and seek gains by driving productivity and improvement in various customer service functions including partner controlled operations.

Risk Management:

• Managing risks and implementing effective mechanisms to mitigate them.
• Monitor risk management policies and procedures to ensure that program and organizational risks are minimized
• Advise the organization's leadership on appropriate insurance coverage for the organization and the Board of Directors
• Responsible for departmental compliance, loss control, affirmative action, and audit initiatives. Stays current with appropriate compliance updates.
• Monitoring key control and performance indicator statistics on an ongoing basis and acting on key control / performance issues identified.
• Analyzing risk appetite of an individual for providing them apt investment solutions, ensuring that that solutions provided match the risk profile.

Project Management Accounting:

• Maintain financial records for each project in a manner that facilitates management reports
• Ensure that accurate and timely financial statements are prepared in accordance with contract agreements with funders
• Provide accurate and timely reporting on the financial activity of individual projects

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Information Technology:

• Evaluate the need for new technology to meet the organization's financial data processing, control, and reporting requirements
• Advise on appropriate technology that meets the organization's information requirements and financial resources

Educational Qualification, Experience & Competencies
Education and Certification:

• MBA
• Relevant Professional Certification/Membership

Work Experience

• 10 - 15 years post-NYSC experience in Banking Operations.

Skills and Competencies:

• Financial acumen
• Creative / innovative approach towards customer/partners delight
• Ability to influence, control and negotiate
• Strong analytical skills
• Attention to detail
• Ability to collaborate and network
• Intense customer focus
• Six Sigma or Strong project management skills
• Project management experience
• Risk, testing, compliance, or audit experience
• Effective ability to influence, drive change and resolve conflicts
• Knowledge of Mobile Money various products, systems, and channels
• Strong banking operation experience
• Agency banking operations.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Only shortlisted candidates will be contacted.
• We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of, among others, their race, disability, their race, disability, religion or gender.
• All employment opportunities are decided on the basis of qualifications, merit and business need.

Location: Lagos, (Hybrid)
Job type: Full-time
Level: Mid-Senior level

Purpose of the Job (Brief)

• FR executive contributes to the overall success of the organization by effectively managing Financial Reporting, taxation and accounting processes.

Key Accountabilities

• Ensure company level books closing process every month, quarter and year in terms of timelines and accuracy.
• Ensure all inputs into preparation of Financial Statements are duly posted. (Balance Sheet, Profit and Loss Statements, Cash Flows and Notes on Accounts as per applicable IFRS and Banking Regulation by CBN).
• Ensuring completeness of month end posting and provisions.
• Compliance of all statutory requirements related to Direct and Indirect taxation of the organization are met including timely and accurate submissions returns, proper documentations, etc.
• Conducts reviews of the banking operations. Analyses trial balances including aging, movement, recoverability and impairment. Perform variance analysis and sense checks.
• Ensure adherence to audit requirements including co-ordination with Statutory, Tax and Internal Auditors, regulatory audits, for timely closure as per calendar.
• Ensure compliance with internal financial and accounting policies and procedures.
• Maintaining Financial Delegation of Authority (FDoA).
• Document and maintain complete and accurate supporting information for all financial transactions.
• Should be able to specify accounting and tax implication when new products are rolled out.
• Governance of tax accounting done by Shared Services team and guide them with relevant rules, steps etc.

Education & Experience

• Professional qualification in Finance / Accounting (ACA, ACCA)
• Minimum 5 years of relevant experience in Banking/Financial Services Industry.

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Skills & Competencies:

• Understands accounting principles, standards (IFRS) and Banking Regulations.
• Experience of working in Accounting /FINCON function in a Bank is a mandatory requirement.
• Strong analytical, problem solving and decision making skills to evaluate alternatives and provide recommendations on business issues.
• High level of proficiency in the using the Oracle Flexcube/Accounting software, Proficient in using Microsoft Offices Software
• Verse with taxation rules and returns for reporting and compliance.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Only shortlisted candidates will be contacted.
• We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of; among others, their race, disability, religion or gender.
• All employment opportunities are decided on the basis of qualifications, merit and business need.

Location: Lagos, Nigeria
Job Type: Full-time
Level: Mid-Senior level

Purpose of the Job (Brief)

• Develop and manage all Fraud Monitoring controls and provide comprehensive assurance for PSB services to ensure mitigation of revenue leakages on account of fraud.

Key Accountabilities
Risk Assessment and Management:

• Design alerts in the FMS tool to identify any fraudulent activity and or revenue leakage for mobile money and PSB services.
• Participate in developing and executing standardized processes and controls around mobile money wallets and PSB services apart from FMS alerts.

To prevent Revenue leakage:

• Implement RAFM compliance monitoring system around mobile money and PSB services.
• Participate in New Product design and testing to ensure effective controls and product rollout with leakage.

Fraud Management:

• Monitor alerts and closures from FMS system to ensure quality of work and avoid any revenue leakage.
• Investigate suspicious transactions and file suspicious activity report as required.
• Analyze and identify possible money laundering activities
• Review controls around custody of test Sims cards and other system that facilitate mobile money transfer
• High Balance review
• Trending of transactions to identify any abnormal spike in trend.

Audit Compliance:

• Closure of statutory and internal Audit issues by implementing agreed audit recommendations.

Reporting:

• Reporting to the Opco leadership as well as Group as applicable
• Implementation of the directions of the Board Level Committees.

Educational Qualification & Functional Skills

• Bachelor’s Degree in Accounting or related courses
• Professional Certification in Accounting (ACA/ACCA) or Audit and Risk Controls (CISA).

Required Experience:

• 4 - 7 years Fraud Monitoring for Mobile Money and Banking sector, operational and Information technology experience with hands on experience in Mobile Money Wallet and Banking/Financial services.
• Significant experience and exposure to mobile money transfers, services, rates, tariff regulation, service level agreement, retail and corporate agreements and contracts preferably from Mobile Money/Banking
• Strong understanding of data analysis, auditing and reconciliation methods and procedures.
• Proven ability to take large amount of multi –faceted data and create insightful and meaningful information to be used in business decision making.
• Very good software skills, especially in MS-Excel, ACL and Word. Successful history of working with software application.
• Hands-onSQL or Oracle experience helpful.

Other Requirements:

• Strong analytical and data interpretation skill
• Strong communication skills with all levels of management in a professional capacity.
• Ability to work effectively under time constraints and deliver results by critical deadlines.
• Excellent verbal and written, organizational and interpersonal skills.
• Ability to work seamlessly across businesses and hierarchy levels.
• Project and program management skill.
• High integrity is mandatory.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Only shortlisted candidates will be contacted.
• We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of, among others, their race, disability, their race, disability, religion or gender.
• All employment opportunities are decided on the basis of qualifications, merit and business needs.

Location: Lagos, Nigeria
Job type: Full-time
Level: Mid-Senior level

Job Purpose

• The role will essentially provide administrative, strategic assistance and financial analysis support to the Executive in all business-related matters- including preparation for various reviews, external speaking assignments etc.

Key Accountabilities

• Assist the CEO with daily administrative duties and completes a broad variety of administrative tasks that include managing an active calendar of appointments; completing expense reports; composing and preparing correspondence and compiling documents for meetings.
• Coordinates meetings and strategic activities with the CEO and Opcos.
• Acts as office manager by keeping up with office supply inventory.
• Successfully completes critical aspects of deliverables with a hands-on approach, including drafting acknowledgement letters, personal correspondence, and other tasks that facilitates the CEOs ability to effectively lead the company.
• Keeping records of corporate documents, records and reports.
• Analyse and reading incoming memos and letters, submissions and distributing them as required.
• Arranging complex and detailed travel plan itineraries and agendas.
• Acting as the gatekeeper for internal and external contacts, including vendors, colleagues, clients and customers.
• Performs basic accounting tasks.
• Conducting research and creating reports on various topics based on the needs of the executive.
• Arranging complex and detailed travel plan itineraries and agendas.
• Performs additional duties as assigned by the executive

Skills & Knowledge
Educational Qualifications & Functional / Technical Skills:

Must have:

• A Degree in a Quantitative degree, Economics, Accounting or Social Sciences.
• An MBA or Master's Degree from a recognized institution.

Relevant Experience:
Must have:

• Minimum of 5 years experience, working with Senior Executives.
• Experience within the telecoms sector is an added advantage

Other Requirements:

• Good influencing skills.
• Attention to details.
• Excellent interpersonal skills, demonstrating the ability to deal with people in stressful situations.
• Works with own initiative and minimal supervision.
• Highly confidential.
• Ability to work in a fast-paced environment.
• Time Management skills.
• Ability to conduct research and create reports or presentation.
• Basic computer and office equipment skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Only shortlisted candidates will be contacted.
• We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of, among others, their race, disability, their race, disability, religion or gender.
• All employment opportunities are decided on the basis of qualifications, merit and business needs.

Location: Lagos, Nigeria
Job type: Full-time
Level: Mid-Senior level

Job Purpose

• This is a vital position to head and manage design & planning of network unit and providing technical solutions for connecting cell sites and enterprise customer locations for excellent customer experience.
• This person will be interacting with the Partners’ teams’ very extensively. Robust, flexible and state of art fiber and microwave transmission network planning & delivery is the essence of the role

Key Accountabilities
Microwave and Fibre Network Design/Network Architecture & Design:

• Transmission Design based on optical fibre network and Microwave.
• Design the MBPN and data network
• Pre-qualification & participation in the ordered network elements based on engineering and commercial aspects.
• Definition of network reference architecture designs for Airtel OpCo transmission and transport networks to support IP/TDM based mobile voice/data, enterprise and other services, with the aim at delivering clear design targets to the Africa operations to plan and execute against.
• Identify and evaluate converging technology opportunities as well as study and evaluate market trends that apply directly and indirectly to the Airtel OpCo of assignment.

Planning & Configuration:

• Defining the Transmission planning strategy based on the company objectives.
• Defining the required network elements type, configuration and capacity.
• Defining the Transmission standards.
• Defining the network future expansion requirements based on traffic Forecast.

Vendor Selection & Management:

• Responsibilities include evaluation of and selection of vendors for transmission and transport network solutions, considering vendor’s current position within the Airtel product portfolio, strength of technology offering, and positioning of the vendor in the African continent as well as organisational needs into the future.

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New Technology Evaluation:

• This includes but is not limited to point to point PDH/SDH microwave transmission, SDH/DWDM fibre transmission, VSAT, point to multi-point microwave, and ILD connectivity for Africa.
• To formulate and assist in the creation of strategy, design, planning and optimisation of Transmission Networks to achieve a cost effective network design and rollout aimed at providing adequate transmission network capacity, high grade / level of service. To formulate and direct design specification(s) and value engineering of the Airtel Africa Transmission network.

Regulatory (NCC) & Spectrum Management:

• Responsibilities include ensuring accuracy in semi-annual spectrum validation with NCC.
• Provision of support during annual field validation exercise by NCC.
• Ensuring type approval certificates are obtained for all TXMN NE elements on the network
• Ensure effective management of the Airtel network spectrum and putting controls in place to ensure strict adherence.

Skills & Knowledge
Educational Qualifications & Functional / Technical Skills:

• Bachelor of Engineering Degree in Electronics & Communications Engineering
• Sound knowledge of fibre optics network for Mobile & Enterprise Network - Planning

Relevant Experience:

• Bachelor's of Science in Telecommunications
• 10 years telecommunication experience
• More than 6 years’ experience in Transport Planning.
• Experience in optical fibre networks design, DWDM
• MBPN and IP design
• Ericsson or Huawei Transmission experience is required.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Only shortlisted candidates will be contacted.
• We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of, among others, their race, disability, their race, disability, religion or gender.
• All employment opportunities are decided on the basis of qualifications, merit and business needs.

Location: Lagos, Nigeria
Job type: Full-time
Level: Mid-Senior level

Job Summary

• To manage, lead and motivate a team of employees to consistently deliver departmental objectives and achieve customer service level agreements contributing to the overall Airtel Nigeria business objectives and targets
• To support the development of line reports ,including individual performance management, assessment, development courses, on the job training and individual coaching for the team.
• To lead a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy. Drive action plans to ensure employee motivation and engagement.

Key Accountabilities
Business Objectives:

• To ensure Airtel Nigeria meets required targets, budgets and SLA/KPI performance criteria within defined area of scope, so as to meet their strategic business needs
• Use excellent stakeholder and vendor management skills to ensure effective and efficient delivery of requirements in a commercial and politicized environment.
• Lead by example and secure usage of global process, methods and tools
• Ensure department exercise appropriate cost controls for cost center and that it is delivery best value
• Measure, evaluate and improve the performance of the Regional Operations Team
• To ensure the Network Operations delivery strategy meets the immediate and long term scalability and performance goals of the business within Airtel Nigeria
• Effective Management of Spare Process within the operations in order to ensure sustained network KPIs.

People Management:

• Conduct team meetings and 1-2-1 with team members on a regular basis. Interview and recruit staff when required to deliver the resorting plan for the team
• Responsible for coaching, competence development and line management support of assigned team, including adherence to performance development & management process in line with business and strategic objectives. Manage performance concerns and implement plans for improvement
• To escalate problems and expected challenges in good time to enable solutions to be implemented. Where not possible, to manage relationships with relevant stakeholders ensuring that messages are clear and transparent and action plans are put in place to mitigate any risk
• To lead by example and promote the Airtel core values and principles. Encourage activities and events to promote teamwork

Educational Qualifications & Functional / Technical Skills

• Bachelor's Degree in Engineering / Science with minimum of 5 years relevant working experience
• Sound knowledge of Mobile Network O&M
• Analytical and Presentation skills
• Strategic negotiation skills

Relevant Experience:

• Considerable experience in a managerial position within the Telecom industry (7 Yrs Min) – Essential
• Good knowledge GSM Network Operations
• Proven ability to manage large scale technical resources and third parties – Essential
• Experience of working in a highly complex, high availability service environment, serving both internal and multiple external customers on a significant commercial scale
• Experience of working in matrix managed and multi-project environment with the ability to work effectively at different levels of the organization and network across functions – Desired

Other requirements:

• To manage, lead and motivate a team of employees to consistently deliver departmental objectives and achieve customer service level agreements contributing to the overall Airtel Nigeria business objectives and targets
• To support the development of line reports ,including individual performance management, assessment, development courses, on the job training and individual coaching for the team
• To lead a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy. Drive action plans to ensure employee motivation and engagement

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidats should:
Click here to apply online

Note

• Please note that only shortlisted candidates will be contacted.
• We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of, among others, their race, disability, their race, disability, religion or gender.
• All employment opportunities are decided on the basis of qualifications, merit and business needs.

Location: Lagos, Nigeria
Job type: Full-time
Level: Mid-Senior level

Job Summary

• To support compliance to defined, policies, processes and procedures rolled out, provide opinion on process/policy alignment with best practices and make recommendations for improvement.
• The role holder will lead the effective roll-out and governance of policy and processes for assigned functions, enable, monitor and support closure of audit observations.
• This role will help institute, implement and monitor Risk and compliance processes across the organization to ensure we comply with legal and regulatory requirements and company policies.
• The role would help provide Assurance to the Executive Management Committee and the Board on the adequacy of and compliance to Governance, Risk and compliance processes within Airtel Nigeria.

Key Accountabilities
Process / Policy Compliance:

• Process and Policy design and reengineering, designing SOPs and check sheets, monitors and reports process KPIs performance
• Create interface & co-ordination to ensure compliance to policies, process and procedures for the Company.
• Constantly engage with assigned functions at Group and at the OpCo to align the processes and closure of all open issues
• Develop regulatory / governance matrix and test compliance, identify gaps and work to close these.
• Drafting of Internal audit quarterly update to the business.

Improvement Projects:

• Identifies and drive projects for assigned functions both - Business and Customer Impacting and revenue/cost impacting and Mentoring Project Teams, using lean and six sigma tools
• Computation of quarterly internal assurance score
• Project support for automation of IA reporting functionality.

Best in Class Processes are in Place and Adhered to:

• Ensures that processes and procedures in place are designed and work as per the standards, and can efficiently support functional/business objectives.
• Ensure that functional processes add value to the business.
• Ensure that relevant metrics are in place to measure performance and can efficiently guide management on the decision making process.
• Work with business functions to identify process gaps arising from weak or inadequate business process documentation.

Effective Interface with Internal Assurance group team:

• Effective engagement with the IA group team to define the audit and gap areas.
• Engaging within the OPCO to ensure the learning’s of the audit findings from other OpCo’s are implemented as best practice, ensuring the reduction in the learning cycle.
• Effective implementation of the learning tracker action items for the OPCO
• Ensuring all the audit observations of the OpCo’s are effectively closed.
• Ensuring process gaps are identified and shared with Process owner & Function head for implementation.
• Interface with IA and assigned functions for audits and closures.

Enterprise Risk Management:

• Ensure the implementation of the Group’s Enterprise Risk management framework across all functions and operating companies (OpCo)
• Progress monitoring and reporting of mitigations actions for all identified risks
• Work with various functions and operating companies to ensure new risks are proactively identified and mitigation plans created
• Deliver Risk management training and education programs to promote Risk management knowledge and awareness within the company
• Prepare regular Risk Reporting deck for the Executive management committee and the Board Audit Committee.

Compliance Management:

• Develop and update relevant manuals, policies and procedures for risk and compliance management
• Ensure the implementation of all Group compliance policies and procedures at the OpCo level
• Design and perform regular Compliance monitoring and testing reviews to ensure that all compliance policies are being complied with across various functions within the organization
• Work with respective functional teams to design and implement corrective actions mitigate all compliance exceptions identified
• Actively monitor and prepare guidance notes for new Regulations or changes in regulations at both the Group and OpCos
• Provide in-house general compliance advisory services for all functions / teams
• Design and provide compliance training to staff.

Ethics & Culture:

• Implement ethics and compliance programs within the company
• Develop and implement innovative ways of communicating the company’s ethics and compliance programs throughout the organization
• Ensure the company’s disciplinary & consequence management procedures are complied with for all disciplinary cases
• Train both new hires and existing employees on the company’s ethics programs and processes.

Board Audit Committee:

• Prepare routine compliance reports to the Board Audit Committee
• Support the reporting at the local board audit committee through:
• Maintaining a calendar for meetings
• Timely preparation of the Board Audit Committee papers
• Engagement with OpCo EXCO members on the issues to be reported to the Board Audit Committee

Educational Qualifications & Functional / Technical Skills

• A Bachelor's Degree
• ICAN or ACCA required
• CISA an added advantage

Relevant Experience:

• 10 years of experience in Audit firm
• Industry experience an added advantage
• Process Audit experience
• Exposure to technology, process reengineering and handling decentralized operations is desirable
• Effective Project management & Co-ordination
• Commercial and Financial Management
• Interpersonal Skills
• Persuasion & negotiation Skills
• Strong Problem solving skills
• Excellent written & verbal communication skills
• Ability to work independently and within tight time frames
• Good operational knowledge of Risk management & internal control frameworks
• Experience in designing and performing Compliance monitoring and testing review is essential.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Only shortlisted candidates will be contacted.
• We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of, among others, their race, disability, their race, disability, religion or gender. All employment opportunities are decided on the basis of qualifications, merit and business needs.

Location: Lagos, Nigeria
Job type: Full-time
Level: Mid-Senior level

Job Summary

• The role ensures support on the end-to-end management of KYC data base by ensuring strict adherence to regulatory requirements on new customer acquisition. It also seeks to ensure time-to-time review and seeking ways of enhancing complete registration of Airtel customer base.
• The role ensures continuous optimization and improvement of business processes towards achieving excellent customer experience.
• It identifies, highlights and addresses customer pain through CSD processes improvement, Voice of the customer initiatives and Knowledge portal management. It, also, ensures maintenance and tracking of Quality of Service KPIs records and performance to guarantee regulatory compliance. Owns the VOC process of the organization.
• It ensures complete cycle of service assurance in all the regions in Nigeria while ensuring costs and time savings for the organization.

Key Accountabilities
Business KYC Management (GADs Support Function):

• Consolidation of Agile and Seam fix registration data from IT: Manual collation of data from both data base and mapping them to zones and managers, isolating group registrations before 5am daily for audit compliance check)
• Daily customer registration management for compliance audit.
• CX agile DB creation & management: Create and update CX agile DB version since access IT Agile DB was still in development stage)
• Compliance reporting and barring management: Various levels of barring listed below is managed to avoid business compliance exposure)
• Monthly GAD no KYC compliance management
• Non-compliant daily barring
• Incomplete registration barring
• Incoming traffic no reg barring
• Pre-reg barring & compliance barring report.

Quality of Service KPI Measurement, Reporting and Record Keeping:

• Work with relevant teams in CSD to implement Quality of Service KPI performance measurement/management systems.
• Coordinates the measurements of Customer Service KPIs according to the regulator’s stipulated Measurement Method.
• Works with the regulatory department to ensure they submit measured KPIs to regulator(NCC) and ensure availability of real-time performance data from the performance measurement or management systems.
• Coordinates timely publishing of measured KPIs, with the content and formats prescribed in Regulation of the Quality of Service Regulation, 2012 or as may otherwise be directed by the regulator and the organization.

Audits & QMS(Quality Management System) Awareness:

• Drives the approved process awareness and adherence culture in the assigned function guides and Support the Audits vertical and facilitate audits to drive process compliance across functions
• Ensures closure of issues raised out in audits .Also drives control excellence program along with Internal Audit team to proactively identify and close gaps in assigned function.

Process Design and Reengineering:

• Captures the VOC from the function and work in consultation with BPR team lead for Process and Policy Design and Reengineering, Designing SOPs and Check sheets, monitors and reports process KPI performance.

VOC Suites & CSAT Research/Survey:

• Involves in survey and competition intelligence functions in all the regions in Nigeria in order to drive improvement actions towards better CSAT scores in the industry and make ANG the number one player
• Conduct monthly product( Voice, Data & VAS) user experience assessment in all regions to ensure no revenue leakage and excellent customer experience
• Coordinate the process for senior management staff to capture customer(HNIs) feedback in order to identify and address customer pain points.
• Follow through on all identified VOC issues and ensure resolution.
• Coordinate monthly survey amongst customers in all regions to find their service experience in different regions.

DB Management Kyc & Reports (GADs support Function):

• CX KYC recon base management: Business source of KYC registration data
• KYC non-compliance(barring & recovery) DB management: Daily barring of flagged non-compliant numbers, sms sent to such numbers for possible recovery and unbarring. These data maintenance and daily update)
• NCC ESCALLATION BASE
• GAD Inactivity Data base: Daily GAD is received from Marketing and loaded into inactivity DB to enable us report on the Nigeria Performance to the group daily)
• Weekly and Monthly performance reports: This informs detailed data interpretation and action).

FIELD SUPPORT (GADs support Function):

• Non-active provisioning escalations : Issues involving mismatched provisioning, is resolved through detailed investigation and correction for customer satisfaction
• KYC barring escalation support: Cases ranging from failed automatic unbarring of customer line due to KYC is handled manually)
• Manual system name change update
• Sim swap data verification and support
• Group DAILY KPI report
• Opco Monthly Tracker report: Nigeria opco data source in terms of KYC compliance governance and inactivity base management)
• MD certification sign-off
• NCC non-compliant Data management: Weekly confirmation and reporting of recovered msisdn from the regulator escalated base to avoid compliance exposure and sanction.

Educational Qualifications & Functional / Technical Skills

• Bachelor of Science in any Social Science

Relevant Experience:

• Must have: Minimum of 8 years of experience in telecom industry, out of which 3 years must be in customer service with exposure to quality and service assurance management.

Other requirements:

• Excellent Interpersonal management skill
• Perseverance
• Planning and coordination
• Decision making
• Analytical skills
• Negotiation and influencing skills
• Good Team spirit
• Highly Detailed

Please note that only shortlisted candidates will be contacted.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Only shortlisted candidates will be contacted.
• We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of, among others, their race, disability, their race, disability, religion or gender.
• All employment opportunities are decided on the basis of qualifications, merit and business needs.

Location: Lagos, Nigeria
Job type: Full-time
Level: Mid-Senior level

Job Summary

• The role will define the optimal topology of the circuit switched core network to meet a premium service level and architecture;
• To evaluate network design and define integrated planning/implementation criteria and guidelines with partners for capacity management and dimensioning of the core network;
• Also would evaluate delivery of CS core projects to designed SLAs whilst exploring the most efficient ways to deliver any new functional requirements placed upon the CS Core Network by 2G/3G/LTE access technologies.

Key Accountabilities

• Optimal and Resilient Unified Core Network architecture to assure efficient and uninterrupted delivery of voice & next generation multimedia services
• Drive planning and design excellence by providing quality solutions to business requirements at reduced cost/time.
• Plan and facilitate the long term network evolution of CS core network within best industry practices with a side emphasis on improving CAPEX productivity and service offerings for competitive advantage.
• Facilitate the establishment of high levels of reliability and redundancy in the core network.
• Ensure that all CS core nodes (MSS, MGW, TSC, HLR, STP, etc.) are functional as per the business and network requirements including those in the EPC/LTE domain.
• Effective lifecycle management of core elements under responsible area.

Detailed and Effective Documentation:

• Ensure that the project related documentation reflects a fit-for-purpose design and complies with the contractual vendor requirements.
• On concept of solutions proffered and prior to implementation, documentation in the form of SD, HLD and LLD designs should be prepared to include technical functionality, platform design and platform integration with relevant network elements.

Capacity Planning:

• Ensure proactive network dimensioning and perform adequate expansions to cater for increasing traffic requirements.
• Perform adequate dimensioning, of all MPC/EPC related Nodes - in accordance with network growth and projections.
• Continuously being the loop of the network traffic, licenses, trends and various parameters to ensure the Network elements are operating as expected. Where required, take corrective action with input from Operations.
• Effective understanding of Operational and Business support systems (OSS/BSS) for performance reporting, Key performance indicator (KPI) monitoring and tuning for effective end to end planning of data services.
• Ensure projects are aligned with the Annual Operating Program (AOP)
• Liaise with partner teams, Airtel HQ and other departments to evaluate progress and seamless delivery of Core network projects and deployment of key networks systems from initial design to full operational handover.
• Derive maximum commercial benefit from CAPEX commitments in terms of injected capacity and services by ensuring all dependent enablers and functionality to deliver optimum services are fully implemented and functioning according to design specification

Employee Engagement:

• Provide consultation services to relevant business units including Liaison with Marketing and IT for new products and services.
• Hold necessary Kick off meetings with stakeholders where/when required.
• Maintain high Team Harmony and Engagement at all times with both internal and external teams and stakeholders.

Vendor/Partner Management:

• Ensuring that the MS/MC partners deliver the projects to the high quality expected first time right.

New Initiatives:

• Engage with business teams to understand functional needs/business problems and concerns and come up with possible plans/solutions to address these requirements cost effectively
• Technology assessments and POC trials (RFI/RFP/RFQ). Verification of solutions before roll-out.
• Analyze business requirements and processes before converting ideas to solution design of new services; where required research into new technology and development in Telecommunication industry with regards to Voice and Multimedia services.

Time Management:

• Prioritize self-workload as required to meet the fluctuating demands of business and requirements from other stakeholders.

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Educational Qualifications & Functional / Technical Skills
Any of the following:

• Bachelor's / Master's of Telecommunication / Electronic Engineering Degree
• Detailed working Telecommunications experience with sound knowledge of mobile network planning and optimization
• Previous O&M understanding would also be a benefit
• Analytical and Presentation skills
• A basic understanding of 3GPP /ITU-T and ETSI standards is required

Relevant Experience:

• Minimum of 5 years varied experience in planning, implementation, operation and maintenance with a Mobile Telecommunications Network Operator or Vendor
• Vendor experience - HUAWEI, ERICSSON, ALCATEL LUCENT platforms and packet core architectures - Including Charging nodes in data networks.
• An excellent understanding of the underlying IP transport networks with applications to converged networks would be of much added benefits.
• Experience of the commercial deployment of a mobile/enhanced core network, which could include design, test and/or deployment.
• Good understanding of Interrelated domains (circuit & packet core, online & offline charging, IN protocols, next generation technologies e.g. IMS) required.
• Also a very good understanding of access network technologies (BSC, RNC) as related to core and the evolution of 3G networks moving towards 4G.
• Experience of deployment of key network systems through the delivery life cycle from initial design to full operational handover
• Good project management knowledge
• Experience in measuring and analyzing network KPI ‘key performance indicators’

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Other Requirements:

• Personal Integrity and good interpersonal relationship
• Personal tenacity to succeed
• Must have excellent organizational and communication skills.
• Highly organized and good at implementation
• Time management skills with commitment to project timelines.
• Self-motivational skills
• Good analytical and problem solving skills.
• Good practical skills in troubleshooting and fault resolution for supporting operations teams as an escalation point.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Only shortlisted candidates will be contacted.
• We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of, among others, their race, disability, their race, disability, religion or gender.
• All employment opportunities are decided on the basis of qualifications, merit and business needs.

Location: Lagos
Job type: Full-time
Level: Mid-Senior

Job Purpose

• This role is expected to act as the representative for business, technical and other functional requirements in Packet Core solutions to support Mobile Data services.
• The function will define the optimal topology of the packet core network to meet premium service level agreements and industry architecture for next generation Packet switched networks
• Also expected to evaluate network design and define best criteria and guidelines with partners for capacity management and dimensioning of the PS core network
• In addition would ensure delivery of PS projects to agreed SLAs whilst exploring the most efficient ways to realize new business requirements placed upon the 2G/3G/4G Mobile Core Network which includes but not limited to voice and data.

Key Accountabilities
PS Core Planning and Architecture:

• Analyze business requirements and processes before converting ideas into a solution design; where required, research into new technology/features in Telecommunication industry with regards to Mobile Data services.
• Liaise with partner teams, Airtel HQ and other departments to assure optimal data network architecture adapted to local traffic profile, implementation and deployment of key networks systems through the full delivery life cycle from initial design to full operational handover.
• Ensure projects are aligned with the Annual Operating Program (AOP) specifications
• Ensure that all nodes within the Packet core network are functioning as per the business and network requirements.
• Provide a pathway towards evolving PS Core network in line with 3GPP Roadmap

Detailed and Effective Documentation:

• Ensure that the project related documentation reflects a fit-for-purpose design and complies with the contractual vendor requirements.
• Coordinate and review Vendor documentation in the form of SD, HLD and LLD designs prepared to include technical functionality, platform design and platform integration with relevant network elements.
• Prepare and update network designs to reflect most recent changes in Network architecture/capacity.

Capacity Planning and Optimization:

• Perform adequate dimensioning, of all interfaces of EPC related Nodes and add-on solutions - in accordance with network growth and business projections.
• Continuously monitor network traffic, licenses, trends and various parameters to ensure the Network elements are operating as expected. Where required, take corrective action with input from Operations and performance teams.
• Effective understanding of Operational and Business support systems (OSS/BSS) for performance reporting, Key performance indicator (KPI) monitoring and tuning for effective end to end planning of data services.
• Periodical audit and optimization of Product-related configurations on the Deep Packet inspection (DPI) node to avoid data fraud and over/undercharging of data services
• Periodically revise and optimize signaling traffic towards charging system and other peer nodes.

Expand & Evolve Core Network:

• Understand the business requirements and impact on data network infrastructure.
• Responsible for planning all expansion of nodes well in advance.
• Plan evolution of PS core network to best industry practices.

Employee Engagement:

• Provide consultation services to relevant business units including Liaising with Marketing and IT for better understanding of proposed services.
• Hold necessary Kick off meetings with stakeholders where/when required.
• Always maintain high Team Harmony and Engagement with both internal and external teams and stakeholders.

Vendor / Partner Management:

• Ensuring that Internal Operations and Vendor Team deliver projects to the high quality expected first time right.
• Hold recurrent

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New Initiatives:

• Explore new initiatives which meet business requirements by developing and delivering cost efficient delivery plans of proposed solutions.
• Technology assessments and POC trials (RFI/RFP/RFQ). Verification of solutions before roll-out.

Time Management:

• Prioritize self-workload as required to meet the fluctuating demands of business and requirements from other stakeholders.

Educational Qualifications & Functional / Technical Skills

• Bachelor's / Master's Degree in Telecommunication / Electronic Engineering / Computer Science
• Comprehensive understanding of Mobile Packet Core from a design, optimization, and evolutional perspective.
• Strong Analytical and Presentation skills
• Knowledge of 3GPP/GSMA standards
• Detailed knowledge of Diameter Routing and Data Analytics platform
• Understanding of NFV and Native Cloud Operations

Relevant Experience:

• 6 - 8 years of work experience in large Mobile Network Operator within the PS core domain
• Multivendor experience HUAWEI, ERICSSON platforms is preferred
• Hands-on Experience with Ericsson PS core nodes will be an added advantage.
• Good Experience with Project deployment of key network systems from initial design to full operational handover
• A thorough understanding of Network KPIs and their use

Other Requirements:

• Personal Integrity and good interpersonal relationship
• Personal tenacity to succeed
• Must have excellent organizational and communication skills.
• Highly organized and good at implementation
• Time management skills with commitment to project timelines.
• Self-motivational skills
• Good analytical and problem solving skills.
• Good practical skills in troubleshooting and fault resolution for supporting operations teams as an escalation point
• Professionalism in delivering daily services
• Innovative and Entrepreneurial in managing challenging situations.

Application Closing Date 
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note

• Only shortlisted candidates will be contacted.
• We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of; among others, their race, disability, religion or gender.
• All employment opportunities are decided on the basis of qualifications, merit and business need.

Location: Lagos, Nigeria
Job type: Full-time

Key Accountabilities
PS Core, Operations to ensure Uninterrupted Voice and Data Service Delivery:

• Perform day to day operations & management, fix alarms and resolve incidents, prepare daily health check status and report to TL
• Perform Change Management, performance & optimization through O&M and Performance Management processes 2
• Ensure all Faults, Trouble Tickets & Incidents are recorded and addressed within SLAs. Documentation of all such events are prepared with RFO, RCA and RCF. Weekly and monthly report of such incidents are prepared to do analytic study on them by TL and reduce incidents
• Implement all BISP related tasks and perform duties within BISP framework.
• Perform NOC integration for alarm reporting & escalation.
• Execute patches and support update/upgrade process
• Perform ATP, UAT on services and nodes
• Support TSG team in resolving customer complaints

Update Documentation:

• Update Solution document, HLD, DLD, LLD along with Network Diagram
• Keep document management updated

Capacity Optimization, Availability & Performance Management:

• Perform adequate day to day capacity optimization, of all nodes, interfaces MPC/EPC & AAPCN related Nodes - in accordance with network growth and projections.
• Continuously being the loop of the network traffic, licenses, trends and various parameters to ensure the Network elements are operating as expected. Where required, take corrective action with input from TL and Group Planning team

Support in Expansion & Evolution of Core Network:

• Understand the business requirements and impact on the IP backbone and data network infrastructure.
• Support expansion of nodes well in advance. .
• Support evolution of AAPCN to best industry practices.

Employee Engagement:

• Maintain high Team Harmony and Engagement at all times with both internal and external teams and stakeholders

Vendor/Partner Engagement:

• Ensure that the Vendor Customer Support and supplier vendors are engaged at all times to deliver high quality output expected first time right.

Educational Qualifications & Functional / Technical Skills

• Bachelor's / Master's Degree in Telecommunication / Electronic Engineering  / Computer Science
• Detailed working Telecommunications Knowledge
• Analytical and Presentation skills
• Detailed understanding of IP/MPLS and its role in the Telecommunications industry.
• A basic understanding of 3GPP /ITU-T and ETSI standards is required.

Relevant Experience:

• 2-5 years hands-on working experience in large Mobile Network Operator with the MPC or EPC domains.
• Multivendor experience - Including experience with Charging nodes interaction in data networks.
• Good understanding of the commercial deployment of EPC/LTE, which could includes hands-on operations, test and/or deployment. Understanding of the evolution of 3G networks moving towards 4G.
• Detailed understanding of IP technology
• Tracing and analysis acumen and experience on end to end E2E service flow.
• Experience on Sy, ESy, Pre-Sy, PCRF interactions with Charging System
• Experience of deployment of key network systems through the delivery life cycle from initial design to full operational handover
• Experience in measuring and analyzing network KPI ‘key performance indicators’.

Other requirements:

• Personal Integrity and good interpersonal relationship
• Highly organized and good at implementation
• Self-motivational skills
• Good analytical and problem solving skills.
• Good practical skills in troubleshooting and fault resolution for supporting operations teams as an escalation point.

Application Closing Date 
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note

• Only shortlisted candidates will be contacted.
• We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of, among others, their race, disability, their race, disability, religion or gender.
• All employment opportunities are decided on the basis of qualifications, merit and business needs.

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