EHA Clinics Graduate Internship and Experienced Job Vacancies (Nigeria)

Abuja, Kano - Nigeria Posted 4 years ago Posted on Accounting / Audit / Finance, Administration / Office / Operations, Human Resources / Recruitment, Internship / Industrial Training, Medical/ Healthcare / Pharmaceutical, Software / Programming / Web development

EHA Clinics is recruiting to fill the following positions:

1.) Senior Human Resources Manager
2.) Sample Collector
3.) Receptionist
4.) Command Center Operator (CCO)
5.) Medical Doctor
6.) Dentist (x2)
7.) Laboratory Technician
8.) Graduate Intern - Software Quality Assurance
9.) Dental Assistant
10.) Senior Finance Officer
11.) Team Lead Supervisor, Command Center

EHA Clinics, a subsidiary of eHealth Africa, is a health care network operating across Nigeria that provides high-quality, innovative, data-driven, and technology-enabled services. EHA Clinics delivers a comprehensive range of state of the art health care services in each location, e.g, general consultations, laboratory investigations, pharmaceuticals, annual medical checks, child wellness checks, ultrasonography, and specialized services (urgent care, telemedicine, home care, dental care, and ophthalmology).

See job details and how to apply below.

1.) Senior Human Resources Manager

Locations: Abuja or Kano (Travel may be required for meetings and other ad hoc activities)
Department: Human Resources, EHA Clinics
Division: EHA Clinics
Reports to: Chief of Staff

Summary of Job

The HR Manager will perform a range of functions including but not limited to employee recruitment / selection, welfare matters, conflict resolution, management of employee healthcare programs and benefits, training and development, team management and operations.
S / he must demonstrate critical thinking in the administrative decision-making process, especially in assessing individual and team performance and development, leading to an overall healthy working environment.
The successful candidate will work collaboratively with the healthcare team and the Management Team to meet the needs of the clients, supporting the delivery of policy and procedures.
The HR Manager will also design the yearly training calendar and performance evaluation plan for all staff of the organization.

Essential Duties and Responsibilities
To perform this role successfully, the HR Manager will perform the following responsibilities in relation to all clinics which will include but are not limited to:

Core Tasks:

Develop and monitor overall HR strategies, systems, tactics and procedures in alignment with the organization’s overall business strategy
Talent identification, recruitment, retention, and development, ensuring that a good succession plan is in place
Plans and conducts new employee orientation to foster positive attitude toward company goals
Identify training needs, and prepare training programs and budget, as the need arises
Coordinate and supervise training and development programs
Bridge management and employee relations by addressing demands, grievances or other issues
Identify legal requirements and government reporting regulations affecting human resource functions and ensure policies, procedures, and reporting are in compliance -- study legislation, arbitration decisions, and collective bargaining contracts to assess industry trends
Consults legal counsel to ensure that policies comply with federal and state laws
Keeps records of benefits plans participation such as insurance and pension plan, personnel transactions such as hires, promotions, transfers, performance reviews, and terminations, and employee statistics
Administer benefits programs such as life, health, and dental insurance, pension plans, vacation, sick leave, leave of absence, and employee assistance
Prepare employee separation notices and related documentation, and conduct exit interviews to determine reasons behind separations.
Support current and future business needs through the development, engagement, motivation, and preservation of human capital
Nurture a positive working environment
Oversee and manage a performance appraisal system that drives high performance
Report to management and provide decision support through HR metrics

Qualifications & Training

Degree in Human Resources or a related field
Proven working experience as HR manager or other HR executive
People-oriented and results-driven
Demonstrable experience with human resources metrics
Knowledge of HR systems and databases
Ability to architect strategy along with leadership skills
Excellent active listening, negotiation and presentation skills
Competence to build and effectively manage interpersonal relationships at all levels of the company
In-depth knowledge of labor law and HR best practices

Work Experience:

S / he will be required to have had related and progressive experience in a healthcare human capital management.

Key Skills and Attributes:

Computer literacy
Leadership and teamwork
Time management and organization
Excellent communication and interpersonal skills
A team player who is responsible, diplomatic and confident at dealing with people at all levels and different backgrounds
Good analytical skills are essential
A problem solving and solution-oriented attitude; be methodical and adaptable
Planning skills and attention to detail
Ability to work under minimal supervision and deliver on set objectives within the given deadline
Approachable and willingness to listen and assist HR and non-HR colleagues
Ability to work under pressure and on irregular working hours
Ability to occasionally conduct training of staff within the HR management area

Salary

Competitive salary scale based on surveys from top private hospitals in Nigeria. Salary is negotiable but performance-based.

Other Benefits
The following benefits are available with this offer of employment:

Health Insurance: EHA Clinics will cover medical expenses for yourself, your spouse and up to two dependents. Further details are contained in the Nigeria Addendum to the EHA Clinics Employee Handbook.
Group Life Assurance: EHA Clinics provides life insurance for you as our employee. This insurance is payable in the event of your death. The effective date of coverage will be upon successful completion of your probationary period.
Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.
Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.
Annual Leave: You are entitled to 21 days paid annual leave accrued at 1.75 days / month. Employees may begin scheduling leave with their direct supervisor upon successful completion of their probationary period.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

2.) Sample Collector

Location: Abuja
Department: Operations
Division: EHA Clinics
Reports to: Manager, Operations
Duration: Six Months (with opportunities for extension)

Summary of Job

The Sample Collector reports to the Operations Manager of the clinic. S / he will undertake all operational and clerical duties in line with her outline Job description and will be responsible for the smooth running of COVID-19 sample collection.

Essential Duties and Responsibilities

To perform this job successfully, s / he must be able to perform each essential duty satisfactorily. Other duties may be assigned.

Administrative Duties

Triage of patients requiring COVID-19 tests.
Creation of patient profile, adequate filling of triage information, and requesting lab tests on an Electronic Medical Record (EMR) system.
Creation of sample labels on sample bottles
Collection of nasopharyngeal and oropharyngeal samples for the COVID-19 test.
Proper sample handling, cold chain management, and reporting to the laboratory on the number of samples collected.
Ensuring sample collection logs are accurate and up to date
Adheres to the EHA Clinics Code of Conduct as well as ethical standards of the field.
Other duties as assigned from time to time

Patient & Family Education / Support:

Provide emotional support and measures to alleviate fear and anxiety.
Participate in voluntary community health activities to promote, maintain, and restore health and prevent diseases.
Adheres to Policies and Procedures.
Adheres to the EHA Clinics Code of Conduct as well as ethical standards of the field.

Requirements
Qualifications & Training:

A qualification from a school of health
Ability to communicate appropriately in fluent English language
Knowledge of basic medical terminology
Competent use of technology and work tools
Basic Knowledge of Infection Prevention and Control practices

Work Experience:

No prior experience required.

Customer Service Requirements

Must have good customer service skills and communication skills
Must be able to plan and perform daily activities in an organized manner.
Must be kind, compassionate, dedicated, and patient.
Must have the ability to handle different kinds of emotions as well as manage on-the-job stress.
Must be physically and mentally stable to handle extended shifts as well as mental pressure.
Must be able to review, analyze, and respond to the different situations they encounter daily.

Desirable Requirements

Previous experience collecting COVID-19 samples
Certification in Infection, Prevention and Control practices
Previous use of Electronic Medical Record (EMR) Systems

Key Skills and Attributes:

Computer literacy
Excellent Communication
Working Under Pressure
Humane, Empathetic and Supportive
Leadership and Teamwork
Problem solving and Initiative
Time Management and Organization
Attention to Detail

Benefits
The following benefits are available with this offer of employment:

Health Insurance: EHA Clinics will cover medical expenses for yourself, your spouse, and up to two dependents. Further details are contained in the Nigeria Addendum to the EHA Clinics Employee Handbook.
Group Life Assurance: EHA Clinics provides life insurance for you as our employee. This insurance is payable in the event of your death. The effective date of coverage will be upon the successful completion of your probationary period.
Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.
Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

3.) Receptionist

Locations: Abuja & Kano
Department: Operations
Division: EHA Clinics
Reports to: Manager, Operations

Summary of Job

The Receptionist reports to the Operations Manager of the Clinic. S/he will undertake all operational and clerical duties in line with her outline Job description, S/he will be the “face” of the organization to all visitors and will be responsible for creating the first impression visitors would have about the Organization.

Essential Duties and Responsibilities

To perform this job successfully, s/he must be able to perform each essential duty satisfactorily. Other duties may be assigned.

Administrative Duties

Receives and welcomes clients at the clinic with a positive and helpful attitude
Notifying the Front Desk of client’s arrival, along with all necessary information
Assisting in maintaining workplace security be keeping records of people coming in and out of the premises
Supports managers and employees through a variety of tasks related to organization and communication
Responsible for providing information about the services and products of the Clinics when visitors make an inquiry.
Ensures compliance with all the safety procedures and keeping the management informed about any kind of unsafe situation.
Updating job knowledge by participating in educational opportunities; reading technical publications; maintaining personal networks.
Accomplishing organizational goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Receives, sorts and distributes mail
The task list is neither exhaustive nor restrictive and it is evolving.
Adheres to EHA Clinics' Code of Conduct as well as ethical standards of the field.
Other duties as assigned from time to time

Patient & Family Education / Support:

Provide emotional support and measures to alleviate fear and anxiety.
Participate in voluntary community health activities to promote, maintain, and restore health and prevent diseases.
Adheres to Policies and Procedures.
Adheres to EHA Clinics' Code of Conduct as well as ethical standards of the field.

Customer Service Requirements:

Must have excellent customer service skills and communication skills
Must be able to plan and perform daily activities in an organized manner.
Must be kind, compassionate, dedicated, and patient.
Must have the ability to handle different kinds of emotions as well as manage on-the-job stress.
Must be focused, very detailed, and be creative in making decisions.
Must be physically and mentally stable to handle extended shifts as well as mental pressure and traumatic events.
Must be able to review, analyze, and respond to the different situations they encounter daily.
Must be able to think critically in adapting to change, judging situations, and taking appropriate decisions.

Professional Development:

EHA Clinics requires all staff to keep their knowledge and skills up to date
S/he is expected to continue to learn throughout their career at EHA Clinics through continuing professional development (CPD). The professional body relating to specialist areas will have information on the type of CPD to be carried out and how much should be completed each year.

Key Areas of Note

Ensure continuing education, training, and development is undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan.
Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
Perform a variety of research and analysis tasks associated with the improvement of clinical care, medical diagnosis, and treatment where appropriate.

Qualifications & Training

Bachelor's degree or Higher National Diploma in Business Administration, Office Management & Technology, Public Administration, Secretarial Studies or any management related field of study

Work Experience:

A minimum of two (2) year experience handling roles as a Personal Assistant, Front Desk Executive and Customer Service in any reputable company

Key Skills and Attributes:

Computer literacy
Excellent Communication
Working Under Pressure
Humane, Empathetic and Supportive Bedside Manner
Leadership and Teamwork
Problem solving and Initiative
Time Management and Organization
Attention to Detail.

Salary

Competitive salary scale based on improvements from the CONMESS and CONHESS salary structures as well as surveys from top private hospitals in Nigeria.
The salary is negotiable but performance-based. Base salary constitutes 70%, while 30% is a bonus based on predefined individual performance indicators and monthly organizational performance.

Other Benefits
The following benefits are available with this offer of employment:

Health Insurance: EHA Clinics will cover medical expenses for yourself, your spouse, and up to two dependents. Further details are contained in the Nigeria Addendum to the EHA Clinics Employee Handbook.
Group Life Assurance: EHA Clinics provides life insurance for you as our employee. This insurance is payable in the event of your death. The effective date of coverage will be upon the successful completion of your probationary period.
Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.
Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.
Annual Leave: You are entitled to 21 days paid annual leave accrued at 1.75 days/month. Employees may begin scheduling leave with their direct supervisor upon the successful completion of their probationary period.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

4.) Command Center Operator (CCO)

Location: Kano
Department: Operations
Division: EHA Clinics
Reports to: Shift Supervisor, Command Center

Summary of Job

The Command Center Operator (CCO) reports to the Command Center Manager of EHA Clinics. As CCO, you will be the first point of contact for all incoming calls into the dispatch center at our clinics.
The position will be responsible for responding to all calls, chats, and emails during your shift and determining any additional action required routing to the proper department internally.

Essential Duties and Responsibilities
To perform this role successfully, the CCO will perform the following responsibilities, which will include but are not limited to:

Core Tasks:

Ensure calls are picked and average talk time maintained
Ensure the confidentiality of the information collected
Ensure customer data is captured on Odoo
Alert supervisor to any special concerns of members/users
Book appointments and raise tickets on Odoo as required
Must always practice proper handshake with incoming operators before logging off after shift
Ensure collects caller record and family member contact information
Provide technical support to clinics staff of different departments and projects via phone calls
Responds to telephone calls, email, and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution.
Relies on instructions and pre-established guidelines to perform the functions of the job.
Other duties as required to ensure customer satisfaction

Requirements

BSc / HND in relevant course from a reputable institution
2-3 years' experience of relevant customer service experience
Has knowledge of commonly-used concepts, practices, and procedures within a help desk setup
Relies on instructions and pre-established guidelines to perform the functions of the job
Good listening and communications skills
Works under immediate supervision
Speak and write English clearly and effectively
Strong problem-solving skills
Ability to handle stressful situations
Embrace and utilize the Customer Service Excellence tools and techniques
Professional at all times
Ability to accept and embrace change

Work Experience:

S / he will be required to have had related and progressive experience in a healthcare organization.

Competencies:

Skills: Must display abilities needed to execute job duties, such as computer proficiency, interpersonal skills, accounting skills, etc.
Knowledge: Must have a strong knowledge of customer service
Behavior: Applicants must exhibit initiative, collegiality, resourcefulness, or professionalism.
Quality / Compliance: Achieving a standard of excellence with our work processes and outcomes,
User focus: Striving for high user satisfaction, going out of our way to be helpful and pleasant, making it as easy as possible on the users.
Communication: Balancing listening and talking, speaking and writing clearly and accurately, influencing others, keeping others informed
Collegiality: Being helpful, respectful, approachable, and team-oriented, building strong working relationships and a positive work environment
Initiative: Taking ownership of our work, doing what is needed without being asked, following through
Efficiency: Planning ahead, managing time well, being on time, being cost conscious, thinking of better ways to do things
Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement - People management (for those with direct reports): Setting clear expectations, reviewing progress, providing feedback and guidance, holding people accountable

Salary

Competitive salary scale based on improvements from the CONMESS and CONHESS salary structures as well as surveys from top private hospitals in Nigeria. The salary is negotiable but performance-based. Base salary constitutes 70%, while 30% is a bonus based on predefined individual performance indicators and monthly organizational performance.

Other Benefits
The following benefits are available with this offer of employment:

Health Insurance: EHA Clinics will cover medical expenses for yourself, your spouse, and up to two dependents. Further details are contained in the Nigeria Addendum to the EHA Clinics Employee Handbook.
Group Life Assurance: EHA Clinics provides life insurance for you as our employee. This insurance is payable in the event of your death. The effective date of coverage will be upon the successful completion of your probationary period.
Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.
Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.
Annual Leave: You are entitled to 21 days paid annual leave accrued at 1.75 days/month. Employees may begin scheduling leave with their direct supervisor upon the successful completion of their probationary period.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

5.) Medical Doctor

Location: Abuja (Some travel may be required for meetings and other ad hoc activities)
Department: Medical Team Quality Assurance, EHA Clinics
Division: EHA Clinics
Reports to: Senior Medical Advisor, Practice and QA Manager

Summary of Job

The Medical Doctor will perform a range of functions including but not limited to; initial history taking,clinical assessments, diagnosis, treatment, and evaluation of care.
S/he must demonstrate critical thinking in the clinical decision-making process, especially in assessing and diagnosing patients, leading to the delivery of safe care for all patients.
The successful candidate will work collaboratively with the healthcare team and the Management Team to meet the needs of the patients, supporting the delivery of policy and procedures.
The Medical Doctor will also review and act appropriately on blood results and referrals/correspondence regarding patients. In addition, S/he will be expected to occasionally carry out some home visits to patients registered on the Membership Scheme.

Essential Duties and Responsibilities
To perform this role successfully, the Medical Doctor will perform the following responsibilities in relation to all clinics which will include but are not limited to:

Clinical Tasks:

Participate in all treatment and preventative healthcare services as delegated and agreed by the supervising Practice Manager(s).
Provide direct clinical care to patients using established clinical guidelines.
Interview patients, take medical histories, perform physical examinations, analyze, diagnose and explain medical problems during surgery consultations and home visits.
Consult, recommend and explain appropriate diagnostic tests and treatment.
Request and interpret the results of laboratory investigations when necessary.
Perform specialized diagnostic physical exams and treatment procedures.
Instruct and educate patients in preventative health care.
Conduct telephone consultations which may involve discussing results and implications of laboratory investigations with patients as well as dealing appropriately with routine and emergency complaints.
Order laboratory tests as required and agreed under supervising Medical Director.
Fully document all aspects of patient care and complete all required paperwork for legal and administrative purposes.
Contribute to the clinical development by developing a special interest and to help establish appropriate systems to manage common chronic medical conditions, ensuring compliance with approved standard treatment guidelines.
Participate fully in the clinicians’ duty rota including the provision of home visits when appropriate.
Formulate diagnosis and treatment plans, in consultation with or referring to Supervising doctor(s) as appropriate.
Give clinical instructions to the nursing staff and other clinical care teams as required.
Communicate when necessary with colleagues in Clinical care and hospital specialists in order to discuss or refer specific patients, plan and coordinate activities or exchange information in order to improve the quality of patient care.
Deal regularly with community hospitals, consultants and other health care providers, insurance companies and other community organizations to refer/consult on specific cases, participate in community service and education projects and activities and the like.

Administrative / Training:

Assist in clinical instruction and supervision of medical and nursing staff as well as other interns/student doctors that may periodically be attached to the clinics, including the educational development and mentoring of these individuals.
Support clinical research and efforts within the EHA Clinics leading to the publication of papers
Attend regular educational meetings organized by the practice in order to update clinical knowledge, practice policy and guidelines and disseminate other useful information relevant to the provision of adequate healthcare for patients in order to discuss in a bid to learn from recent significant events relating to clinical practice occurring within the clinics.
Regularly reflect on own practice (and keep a record of learning encounters) in order to identify learning needs and encourage self-directed lifelong learning and continued professional development.
Send and receive written information on behalf of the clinic regarding matters of insurance and other issues relating to the physical and social welfare of patients.

Professional Development:

EHA Clinics requires all doctors to keep their knowledge and skills up to date
S/he is expected to continue to learn throughout their career at EHA Clinics through continuing professional development (CPD). The professional body relating to specialist areas will have information on the type of CPD to be carried out and how much should be completed each year.

Key Areas of Note:

Ensure continuing education, training and development is undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan.
Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
Perform a variety of research and analysis tasks associated with improvement of clinical care, medical diagnosis, and treatment where appropriate using the following means:
Audit of clinical practice and review of relevant literature.
Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.
Provide literature reviews and the like; review, analyze and determine the significance of a variety of diagnostic test results
Work Experience: S/he will be required to have had related and progressive experience in a healthcare practice or health management environment.

Qualifications & Training

Degree in Medicine - Minimum qualification of Bachelor of Medicine and Bachelor of Surgery in any Global, National or State recognized University and conforming to the guidelines as set out by the Medical and Dental Association of Nigeria.
At least 2+ years’ foundation program of general training
Up-to-date registration and license from the MDCN
Post-Graduate Medical and Dental qualification, Certification by WACP or equivalent body or Specialist training in a chosen area of medicine are added advantages.

Key Skills and Attributes:

Computer literacy
Excellent Communication
Working Under Pressure
Humane, Empathetic and Supportive Bedside Manner
Leadership and Teamwork
Problem solving and Initiative
Time Management and Organization
Attention to Detail

Salary

Competitive salary scale based on improvements from the CONMESS and CONHESS salary structures as well as surveys from top private hospitals in Nigeria. Salary is negotiable but performance-based. Base salary constitutes 70%, while 30% is a bonus based on predefined individual performance indicators and monthly organizational performance.

Other Benefits
The following benefits are available with this offer of employment:

Health Insurance: EHA Clinics will cover medical expenses for yourself, your spouse and up to two dependents. Further details are contained in the Nigeria Addendum to the EHA Clinics Employee Handbook.
Group Life Assurance: EHA Clinics provides life insurance for you as our employee. This insurance is payable in the event of your death. The effective date of coverage will be upon successful completion of your probationary period.
Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.
Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.
Annual Leave: You are entitled to 21 days paid annual leave accrued at 1.75 days/month. Employees may begin scheduling leave with their direct supervisor upon successful completion of their probationary period.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

6.) Dentist (x2)

Location: Kano
Slots: 2
Department: Dental
Division: EHA Clinics
Reports to: Practice and QA Manager
Employment Type: Full time

Summary of Job

The Dentist will perform general clinical dentistry procedures such as exams, direct and indirect restorative work, tooth extractions and any other dental procedures.
S/he will also provide endodontic care, perform crown and bridge procedures and provide fixed and removable prosthodontics care.

Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

Duties:

Meeting with patients to discuss and treat dental concerns, performing regular cleanings and other preventative procedures, and establish a plan for better dental hygiene.
Performing dental procedures, such as extractions, root canals, and filling cavities.
Correcting bite issues and overcrowding.
Applying helpful agents to teeth, such as sealants or whiteners.
Prescribing medications for dental problems, such as pain medications or antibiotics.
Giving clients sedatives or anesthesia prior to administering treatments.
Ordering diagnostic measures, such as x-rays, models, etc.
Using tools, such as drills, probes, brushes, or mirrors, to examine and treat teeth and mouth.
Keeping records relating to the oral health of patients and the treatments given to them.

Patient & Family Education/Support:

Provide emotional support and measures to alleviate fear and anxiety.
Assess patient and family readiness and identifying learning needs.
Lead/encourage multidisciplinary approach for patient’s discharge.
Develop and implement the teaching plan utilizing patient education manual.
Document patient and family education.
Participate in voluntary community health activities to promote, maintain and restore health and prevent diseases.
Adheres to Policies and Procedures.
Adheres to EHA Clinics Code of Conduct as well as ethical standards of the field.

Customer Service Requirements:

Must have excellent customer service skills and communication skills
Must be able to plan and perform daily activities in an organized manner.
Must be kind, compassionate, dedicated and patient.
Must have the ability to handle different kinds of emotions as well as manage on the job stress.
Must be focused, very detailed and be creative in making a decision.
Must be physically and mentally stable to handle extended shifts as well as mental pressure and traumatic events.
Must be able to review, analyze and respond to different situations they encounter daily.
Must be able to think critically in adapting to change, judging situations and taking appropriate decisions

Professional Development:

EHA Clinics requires all staff to keep their knowledge and skills up to date
S/he is expected to continue to learn throughout their career at EHA Clinics through continuing professional development (CPD). The professional body relating to specialist areas will have information on the type of CPD to be carried out and how much should be completed each year.

Key Areas of Note:

Ensure continuing education, training and development is undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan.
Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
Perform a variety of research and analysis tasks associated with improvement of clinical care, medical diagnosis, and treatment where appropriate.
Audit of clinical practice and review of relevant literature.
Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.
Provide literature reviews and the like; review, analyze and determine the significance of a variety of diagnostic test results

Qualifications & Training

Bachelor’s degree from a program accredited by the Commission on Accreditation in Doctor of Dental Surgery or Dental Medicine degree.
Possessing a certified and valid license with the Medical and Dental Council of Nigeria (MDCN) from a recognized institution.

Work Experience:

Five(5) years post NYSC progressive experience in Dentistry within the private and public sector.
Experience working with public health and health systems is an advantage.

Key Skills and Attributes:

Computer literacy
Excellent Communication
Working Under Pressure
Humane, Empathetic and Supportive Bedside Manner
Leadership and Teamwork
Problem solving and Initiative
Time Management and Organization
Attention to Detail

Salary

Competitive salary scale based on improvements from the CONMESS and CONHESS salary structures as well as surveys from top private hospitals in Nigeria.
The salary is negotiable but performance-based.
Base salary constitutes 70%, while 30% is a bonus based on predefined individual performance indicators and monthly organizational performance.

Other Benefits:
The following benefits are available with this offer of employment:

Health Insurance: EHA Clinics will cover medical expenses for yourself, your spouse, and up to two dependents. Further details are contained in the Nigeria Addendum to the EHA Clinics Employee Handbook.
Group Life Assurance: EHA Clinics provides life insurance for you as our employee. This insurance is payable in the event of your death. The effective date of coverage will be upon the successful completion of your probationary period.
Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.
Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.
Annual Leave: You are entitled to 21 days paid annual leave accrued at 1.75 days/month. Employees may begin scheduling leave with their direct supervisor upon the successful completion of their probationary period.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

7.) Laboratory Technician

Locations: Kano and Abuja
Department: Lab
Division: EHA Clinics
Reports to: Practice and Quality Assurance Manager

Summary of Job

The Laboratory technician will be expected to provide first-class services by applying skills and scientific knowledge to support accurate medical diagnoses and the wellbeing of our patients.
In this role, you will perform a variety of laboratory tests and procedures to assist in diagnosing, monitoring, treating and preventing disease.

Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

Duties:

Perform phlebotomy on adults and children
Ability to perform laboratory investigations while adhering strictly to the SOP
Knowledge of laboratory sample transportation and preservation/storage
Operate and manage automatic hematology and chemistry analyzers, pipettes, thermometers, balances, and other lab apparatus.
Ensure to maintain a clean work floor and dispose of waste appropriately.
Conduct group responsibilities accurately and on time.
Maintain and update laboratory checklists regularly
Label, sort and check specimens and organize all information into the computer system
Serve as a resource for all members of the staff, which includes answering questions when asked and participating in any educational opportunities as they arise
Create a safe environment for everybody by keeping work areas clean and ensuring none of the medical equipment becomes contaminated
Provide assistance in various functions of the laboratory
Proficiency in performing laboratory inventory.
Ensure to maintain equipment properly
Proficient in microbiology techniques such as streaking, susceptibility measurements, etc
Good knowledge of parasite identification and proficiency in microscopy
Perform quality control on various laboratory equipment

Patient & Family Education/Support:

Provide emotional support and measures to alleviate fear and anxiety.
Assess patient and family readiness and identifying learning needs.
Lead/encourage multidisciplinary approach for patient’s discharge.
Develop and implement the teaching plan utilizing patient education manual.
Document patient and family education.
Participate in voluntary community health activities to promote, maintain and restore health and prevent diseases.
Adheres to Policies and Procedures.
Adheres to EHA Clinics Code of Conduct as well as ethical standards of the field.

Customer Service Requirements:

Must have excellent customer service skills and communication skills
Must be able to plan and perform daily activities in an organized manner.
Must be kind, compassionate, dedicated and patient.
Must have the ability to handle different kinds of emotions as well as manage on the job stress.
Must be focused, very detailed and be creative in making decisions.
Must be physically and mentally stable to handle extended shifts as well as mental pressure and traumatic events.
Must be able to review, analyze and respond to different situations they encounter daily.
Must be able to think critically in adapting to change, judging situations and taking appropriate decisions.

Professional Development:

EHA Clinics requires all staff to keep their knowledge and skills up to date
S/he is expected to continue to learn throughout their career at EHA Clinics through continuing professional development (CPD). The professional body relating to specialist areas will have information on the type of CPD to be carried out and how much should be completed each year.

Key Areas of Note:

Ensure continuing education, training and development is undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan.
Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
Perform a variety of research and analysis tasks associated with improvement of clinical care, medical diagnosis, and treatment where appropriate.
Audit of clinical practice and review of relevant literature.
Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.
Provide literature reviews and the like; review, analyze and determine the significance of a variety of diagnostic test resu

Qualifications & Training

A minimum Diploma in Medical Laboratory Technology (MLT) from an accredited School of Health Technology.
Candidate must possess a Certification from the Associate of the Institute of Medical Laboratory Science Council of Nigeria (AMLSCN)
Candidate must possess a current practising license.
Relevant Certification will be an added advantage.

Work Experience:

Minimum 3 years working experience in a Medical Laboratory, Clinic or hospital.

Key Skills and Attributes:

Computer literacy
Excellent Communication
Working Under Pressure
Humane, Empathetic and Supportive Bedside Manner
Leadership and Teamwork
Problem solving and Initiative
Time Management and Organization
Attention to Detail

Salary

Competitive salary scale based on improvements from the CONMESS and CONHESS salary structures as well as surveys from top private hospitals in Nigeria.
The salary is negotiable but performance-based.
Base salary constitutes 70%, while 30% is a bonus based on predefined individual performance indicators and monthly organizational performance.

Other Benefits:
The following benefits are available with this offer of employment:

Health Insurance: EHA Clinics will cover medical expenses for yourself, your spouse, and up to two dependents. Further details are contained in the Nigeria Addendum to the EHA Clinics Employee Handbook.
Group Life Assurance: EHA Clinics provides life insurance for you as our employee. This insurance is payable in the event of your death. The effective date of coverage will be upon the successful completion of your probationary period.
Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.
Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.
Annual Leave: You are entitled to 21 days paid annual leave accrued at 1.75 days/month. Employees may begin scheduling leave with their direct supervisor upon the successful completion of their probationary period.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

8.) Graduate Intern - Software Quality Assurance

Location: Kano or Abuja
Department: EHA Clinics - Clinical and Laboratory Informatics
Reports to: Technical Lead, informatics

Purpose of the Position

The aim of the internship will be to work closely with the Quality Assurance Engineer to develop and establish quality assurance standards and measures for the software application services within our organization.
S/he will also gather and analyze data in support of business cases, proposed projects, and system requirements. This will include writing test plans, scripts for tracking defects, fixes in product development, and software application development.
Adequate metrics and records are put together in collaboration with all departments to ensure projects and initiatives are monitored effectively to achieve EHA Clinics’ goals.

Description of Tasks
The intern is expected to perform the following essential duties satisfactorily:

Under the supervision of a Quality Assurance Engineer, develop and establish quality assurance measures and testing standards for new applications, products, and/or enhancements to existing applications throughout their development/product life cycles.
Create and execute test plans and scripts that will determine optimal application performance according to specifications.
Verify and revise quality assurance standards as needed.
Ensure that testing activities allow applications to meet business requirements and systems goals. Fulfill end-user requirements and identify existing or potential issues.
Collaborate with software/systems personnel in application testing, such as system, unit, regression, load, and acceptance testing.
Make recommendations for improvement of applications to programmers and software developers or engineers.
Test any new software to ensure integration into company systems meets functional requirements, system compliance, and technical specifications.
Maintain effective communication with the project software engineers on project limitations, capability, performance requirements, and hardware interface changes.
Miscellaneous projects and duties as assigned to support the management team
Complete necessary reports and documentations
Perform any other tasks assigned by the line manager.
Any other tasks assigned by the Management.

Required Output

As an intern, you will take part in cutting edge technology and other activities and projects that contribute to bringing solutions to health challenges in Nigeria. Tasks are to be developed in a professional and efficient way, focusing on end-results and delivering high-quality products.
The diversity of our team means that you will find yourself working in multicultural teams with people from diverse backgrounds and cultures who have wide perspectives, experiences, expectations as well as approaches. Knowledge of the region’s political, socioeconomic, and cultural dynamics will be gained. You will also gain a first-hand perception of the day-to-day working environment of EHA Clinics. You will be given a real chance to work with our team of outstanding and inspiring career professionals and senior managers.
Within the organization, you might have the chance to be exposed to conferences, participate in meetings, and contribute to analytical work as well as on-the-ground projects. Upon the successful conclusion of the assignment, will provide a certificate for the interns that fulfill their commitments with integrity, professionalism, and respect for diversity.
Upon completion of the internship, the intern shall produce a comprehensive report that explains what they have learned within the internship period and how that impacts their career journey and do a presentation to EHA Clinics. The intern will produce a story to communicate the result of the analysis.

Qualifications

This is an intern position and as such, minimal experience is required.
A Bachelor’s Degree in Computer Science, Information Technology, or any such related field will be preferred.
Graduates of tertiary institutions and National Youth Service Corps members can apply.
The Candidate must have worked with at least one programming language.

Skills to be developed:

This position will expose you to best practices in software testing
You will build skills in software documentation
You will be part of an agile team and will interact with Senior Engineers, UI/UX designers, Quality assurance engineers
We ll expose you to our various tech stacks - flutter, python, java, odoo, kibana, elastic search, firebase, postgre, kubernetes, etc

Duration and Dedication:

Six months, with the possibility of an extension.- Dedication: 40 hours/ week (Monday – Friday)

Reporting:

The intern will work under the supervision of the Program Manager, Community Health.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate but can become louder at times due to group discussions or activities. eHA is a tobacco-free environment.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As this is a full-time field role, the employee must be physically and mentally fit.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is all of the time required to stand and walk. The employee is frequently required to sit and use a computer and reach with their hands and arms.

Above All
We believe strongly in our mission and our core values and our teams are most successful when they do also.

Impact & Quality: We work on solving big problems. We believe in the power of technology to make a transformational difference in health systems, and we know that when we do high-quality work, we have the opportunity to change lives in the communities we impact.
Innovative Problem-Solving: We maintain a worldview driven by possibilities, not limitations. We build smart systems that will sustain beyond our tenures. We challenge prevailing assumptions, respect the urgency of the environments within which we operate, and take smart risks to search for the best solution.
Passion: We care intensely about what we do, and about whom we do it with. We inspire others with our tenacity and commitment to our communities and each other.
Honesty: We are honest with our communities, our partners, our donors, and ourselves. We communicate with candor, respect, and humility. We are quick to admit our own mistakes, and work to correct them with openness & expediency.
Growth & Learning: We embrace curiosity. We pursue and promote continuous learning, share our skills and knowledge, and actively work to make ourselves and those around us better.
Ownership: We work to become part of the fabric of the communities in which we work. We value our seat at the table and invest in the places we call home.

Remuneration
Other Information:

This is an unpaid position, however, a monthly stipend of Forty Thousand Naira (₦40,000) only will be provided for transportation and feeding allowances. All other costs related to living expenses MUST be borne by the intern. The intern will have to make his or her own arrangements for travel, accommodation, and incidents.
Health Insurance: EHA Clinics will provide health insurance cover during your period of internship.
Confidentiality: You have to be discreet and keep confidential any and all unpublished information obtained during the course of the internship and do not publish any reports or papers based on such information.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

9.) Dental Assistant

Location: Kano
Department: Dental
Division: EHA Clinics
Reports to: Practice and Quality Assurance Manager

Summary of Job

The Dental Assistant Supports dental care delivery by preparing treatment room, patient, instruments, and materials; passing instruments and materials; performing procedures in compliance with the EHA Clinics Standards.
You will help with preparing patients, sterilizing instruments, setting up rooms, and some dental hygiene tasks. To do well in this role you should be able to provide a great level of patient care.

Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

Dentist Duties
Preparing patients for dental work.

Helping with infection control by sterilizing and disinfecting instruments, setting up instrument trays, prepare materials, and assisting with dental procedures.
Assisting dentists in managing medical and dental emergencies when necessary.
Providing great patient care.
Recording treatment information in patient records.
Exposing dental x-rays from dental diagnostics and caring for dental x-ray equipment.
Giving patients information on dental hygiene, oral health care, and plaque control programs.
Collecting and recording medical and dental histories and patient vital signs.
Providing postoperative instructions as directed by the dentist.
Caring for dental equipment.
Forming preliminary impressions for study casts and occlusal registrations for mounting study casts.
Ordering dental supplies and maintaining dental equipment inventory.
Fabricating temporary restorations and custom impressions from preliminary impressions.

Patient & Family Education / Support:

Assist the Dentist to provide emotional support and measures to alleviate fear and anxiety.
Helping patients feel comfortable before, during and after dental treatment
Providing patients with instructions for oral care following surgery or other dental treatment procedures, such as the placement of a restoration (filling)
Teaching patients appropriate oral hygiene strategies to maintain oral health; (e.g., tooth brushing, flossing and nutritional counseling)
Participate in voluntary community health activities to promote, maintain and restore health and prevent diseases.
Adheres to Policies and Procedures.
Adheres to EHA Clinics Code of Conduct as well as ethical standards of the field.

Customer Service Requirements:

Must have excellent customer service skills and communication skills
Must be able to plan and perform daily activities in an organized manner.
Must be kind, compassionate, dedicated and patient.
Must have the ability to handle different kinds of emotions as well as manage on the job stress.
Must be focused, very detailed and be creative in making a decision.
Must be physically and mentally stable to handle extended shifts as well as mental pressure and traumatic events.
Must be able to review, analyze and respond to different situations they encounter daily.
Must be able to think critically in adapting to change, judging situations and taking appropriate decisions

Professional Development:

EHA Clinics requires all staff to keep their knowledge and skills up to date:
S / he is expected to continue to learn throughout their career at EHA Clinics through continuing professional development (CPD). The professional body relating to specialist areas will have information on the type of CPD to be carried out and how much should be completed each year.

Key Areas of Note:

Ensure continuing education, training and development is undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan.
Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
Perform a variety of research and analysis tasks associated with improvement of clinical care, medical diagnosis, and treatment where appropriate.
Audit of clinical practice and review of relevant literature.
Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.
Provide literature reviews and the like; review, analyze and determine the significance of a variety of diagnostic test results

Qualifications & Training

National Diploma in Dental Health is required. Additional certification or training is an asset
Must be registered with the Dental Therapists Registration Board of Nigeria and registration must be up to date.

Work Experience:

Between One (1) and Two (2) years post College of Health Technology and progressive experience as an assistant within the private and public sector. Experience working with public health and health systems is an advantage.

Key Skills and Attributes:

Computer literacy an asset
Excellent Communication
Working Under Pressure
Humane, Empathetic and Supportive Bedside Manner
Teamwork
Problem solving and Initiative
Time Management and Organization
Attention to Detail.

Salary

Competitive salary scale based on improvements from the CONHESS salary structures as well as surveys from top private hospitals in Nigeria. Salary is negotiable but performance-based. Base salary constitutes 80%, while 20% is a bonus based on predefined individual performance indicators and monthly organizational performance.

Other Benefits
The following benefits are available with this offer of employment:

Health Insurance: EHA Clinics will cover medical expenses for yourself, your spouse and up to two dependents. Further details are contained in the Nigeria Addendum to the EHA Clinics Employee Handbook.
Group Life Assurance: EHA Clinics provides life insurance for you as our employee. This insurance is payable in the event of your death. The effective date of coverage will be upon successful completion of your probationary period.
Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.
Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.
Annual Leave: You are entitled to 21 days paid annual leave accrued at 1.75 days/month. Employees may begin scheduling leave with their direct supervisor upon successful completion of their probationary period.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

10.) Senior Finance Officer

Location: Abuja or Kano (Some travel may be required for meetings and other ad hoc activities)
Department: Business and Administration, EHA Clinics
Division: EHA Clinics
Reports to: Business and Admin Manager

Summary of Job

The Senior Finance Officer is responsible for all aspects of financial management of the clinic’s projects and day-to-day activities, ensuring compliance with the organization’s policies and procedures as well as parent organization’s regulations.
The Senior Finance Officer will also design the yearly budget and plan for the organization, under the supervision of the Business and Admin Manager.

Essential Duties and Responsibilities

To perform this role successfully, the Senior Finance Officer will perform the following responsibilities in relation to all clinics which will include but are not limited to:

Core Tasks

Maintains specified clinic financial records; maintains and reconciles account ledgers; maintains and enters monthly journal entries, maintains and reconciles bank accounts. Analyzes accounts to trace discrepancies or errors.
Apply basic accounting knowledge and techniques to all areas of work, including routine costing and variance analysis.
Assist in clinic's compliance with established policies and regulatory standards, including safety, environmental and legal requirements, and policies and procedures, both internal and external.
Management of financial operations in all branches of eHA clinics and affiliated programs, in accordance with the company’s policies; including systems for cash flow management, consolidation of accounting information, internal controls and financial reporting
Train and supervise finance staff in the organization.
Maintain banking relations, plan and monitor company cash flow requirements to ensure the smooth running of the clinics
Prepare monthly standard accounting submissions to the Management, for review by the Finance and Administration Manager, including general ledger files, account reconciliations, expenditures by cost center/project, as well as other financial information in a timely and accurate manner
Assist in preparation of annual audit. Provides accurate and reliable information as needed for any other reports or audits as requested.
Analyze and report fiscal activity, makes recommendations and takes appropriate action to reduce the cost of providing services.
Prepare monthly management reports to the Business and Admin Manager and Senior Management as required, including detailed Profit and Loss Statements, expenditures by cost center and other financial information, in a timely and accurate manner
Support Business and Admin Manager in preparation of ad hoc reports for presenting to stakeholders.
Assist Business and Admin Manager in developing annual budgets.
Conduct himself/herself both professionally and personally in such a manner as to bring credit to EHA Clinics and to not jeopardize its reputation.
Other duties as assigned.

Qualifications & Training

Bachelor degree / B.COM / or equivalent in Accounting or Finance is required
Advanced knowledge of Accounting ERP packages
Minimum of five years of progressive financial management experience is required
Professional qualification in accountancy such as CFP, ANAN, ACCA, ICAN is an added advantage
Minimum of three years of experience from a healthcare organization is preferred
Demonstrated experience and skills with budget preparation and analysis, financial reporting preparation and presentation and the proven ability to translate technical financial data into informative reports
Strong accounting skills and experience, including the management of general ledger, journal entries, payroll, payables, and balance sheet
Advanced computer skills in Google Suite programs, particularly Google Sheet
Prior staff supervisory experience and strong organizational skills are desired
Excellent oral and written English skills
Previous knowledge of Odoo will be an advantage

Key Skills and Attributes:

Computer literacy
Excellent communication skills
Leadership and teamwork
Time management and organization
Good communication and excellent interpersonal skills
A team player who is responsible, diplomatic and confident at dealing with people at all levels and different backgrounds
Good analytical skills are essential
A problem solving and solution-oriented attitude; be methodical and adaptable
Planning skills and attention to detail
Ability to work under minimal supervision and deliver on set objectives within the given deadline
Approachable and willingness to listen and assist finance and non-finance colleagues
Ability to work under pressure and on irregular working hours
Ability to occasionally conduct training of staff within the financial management area

Work Experience:

S/he will be required to have had related and progressive experience in a healthcare human capital management.

Salary

Competitive salary scale based on surveys from top private hospitals in Nigeria. Salary is negotiable but performance-based.

Other Benefits
The following benefits are available with this offer of employment:

Health Insurance: EHA Clinics will cover medical expenses for yourself, your spouse and up to two dependents. Further details are contained in the Nigeria Addendum to the EHA Clinics Employee Handbook.
Group Life Assurance: EHA Clinics provides life insurance for you as our employee. This insurance is payable in the event of your death. The effective date of coverage will be upon successful completion of your probationary period.
Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.
Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.
Annual Leave: You are entitled to 21 days paid annual leave accrued at 1.75 days/month. Employees may begin scheduling leave with their direct supervisor upon successful completion of their probationary period.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

11.) Team Lead Supervisor, Command Center

Locations: Abuja and Kano
Department: Operations
Division: EHA Clinics
Reports to: Assistant Manager, Operations

Summary of Job

The Team Lead Supervisor manages the command center operators including the shift supervisors. S/he communicates company goals, safety practices, and deadlines to the team. Motivates team members and assesses performance.
Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members.

Essential Duties and Responsibilities
To perform this role successfully, the TLS will perform the following responsibilities, which will include but are not limited to:

Core Tasks

Supports shift supervisor and performs management duties when the manager is absent or out of office
Establish procedures and be responsible for managing sensitive victim and family member information
Responding to incoming calls to the Command Center (EHA Clinics and COVID-19 test queues)
Coordinating technical support with the IT team in restoring services and updating PBX configuration based on changes done to the team structure and support plan.
Ensure appropriate information is made available to the agents
Ensure follow-up is conducted on every open ticket as required and TAT is kept at a minimum
Ensure pertinent information on EHA Clinics operation is updated and disseminated to command center operators as well as other supporting agents (front desk and eHA help desk agents) in a timely manner.
Review call records and generates reports of command center activities to determine staffing requirements, assess training needs, identify technical problems with equipment, and to make appropriate adjustments in the operations.
Coordinate closely with nurses and doctors on call, Clinic staff/members to ensure proper coordination when responding to emergency situations.
Ensure all command center applications and systems are running at all times.
Manages inventories and stock, including keeping detailed records of inventory use and sales, and advising management on orders where necessary
Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
Assists management with hiring processes and new team member training
Answers team member questions, helps with team member problems,,,, and oversees team member work for quality and guideline compliance
Communicates deadlines and performance goals to team members
Develops strategies to promote team member adherence to company regulations and performance goals
Conducts team meetings to update members on best practices and continuing expectations
Generates and shares comprehensive and detailed reports about team performance, objectives, and deadlines
Ensures company brand materials and physical working spaces meet and exceed company presentation standards
Provides quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints
Other duties as required to ensure customer satisfaction

Requirements

A degree in Management or training in team leading is a plus
3-5 years of work experience as a team leader or supervisor in a customer service environment
In-depth knowledge of performance metrics
Good computer skills
Excellent communication and leadership skills
Organizational and time-management skills
Decision-making skills

Work Experience:

S/he will be required to have had related and progressive experience in a healthcare organization and customer service environment.

Competencies:

Team Leadership Experience
Product Knowledge and Industry Experience
Leadership Skills
Strong Oral and Written Communication Skills
Motivational Skills
Results-Oriented
Employee Training Experience
Interviewing Skills
Strong Relationship Building, Customer Service Skill

Salary

Competitive salary scale based on improvements from the CONMESS and CONHESS salary structures as well as surveys from top private hospitals in Nigeria.
Salary is negotiable but performance-based.
Base salary constitutes 70%, while 30% is a bonus based on predefined individual performance indicators and monthly organizational performance.

Other Benefits:
The following benefits are available with this offer of employment:

Health Insurance: EHA Clinics will cover medical expenses for yourself, your spouse and up to two dependents. Further details are contained in the Nigeria Addendum to the EHA Clinics Employee Handbook.
Group Life Assurance: EHA Clinics provides life insurance for you as our employee. This insurance is payable in the event of your death. The effective date of coverage will be upon successful completion of your probationary period.
Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.
Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.
Annual Leave: You are entitled to 21 days paid annual leave accrued at 1.75 days/month. Employees may begin scheduling leave with their direct supervisor upon successful completion of their probationary period.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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