Job Vacancies at Interswitch Group, Nigeria – 9 Positions

Location: Lagos, Nigeria
Job Type: Permanent
Department: Purepay

Job Summary

• To drive the growth of Interswitch’s Purepay Merchant Acquiring products. Responsible for and driving the execution of a product strategy for an allocated business, in line with the business strategy to drive market penetration and to enable the business to achieve its objectives.

Responsibilities

• Product Visioning.
• Create Product & Portfolio Strategy.
• Roadmap Creation.
• Handle product design sessions.
• Manage rollout & trials.
• Handle product launch with conjunction with product marketing.
• Roadmap reviews.
• Product performance monitoring and reporting.
• Writing product requirement.
• Supporting development.
• Creating user stories.
• Managing product backlog.
• Product documentation and visibility.
• Handling customer and sales feedback.
• Team coaching and feedback.
• Supporting sales and business development.
• Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy.
• Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals.
• Research and analyse market, the users, and the roadmap for the product.
• Keep abreast with Agile/Scrum best practices and new trends.
• Provide all required product reports as at when due.
• Any other function assigned by portfolio manager.

Requirements

• First Degree in a relevant/related discipline.
• Product Management Certification or Project Management certification is an added advantage.
• Minimum of 5 years experience in product management with preferred experience in e-commerce, Fintech or Financial services industry.

Application Closing Date
7th July, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos, Nigeria
Job type: Permanent
Department: Purepay

Job Summary

• To support the management of Interswitch’s group Purepay Services through the management of interaction between the internal teams, external customers, partners, and other stakeholders.

Responsibilities

• Service Design.
• Support the creation of service architecture.
• Service Operations.
• Runs beta and pilot programs with new services and enhancement initiatives
• Provides input into the business and Technical Service Catalogue.
• Works with support teams to ensure that consumers get adequate support and proper communication to drive satisfaction and usage.
• Manages issues resolution and assign actionable tasks to various business stakeholders.
• Manages current service offerings by ensuring SLAs are met by operations team and support team or other teams .
• Service Transition.
• Prepares a Project transition to Operational Services checklist for every project assigned
• Service Training and handover training for new and existing services
• End User Quality Assurance
• Continuous Service Improvement
• Identifies Service enhancements/service improvements
• Develops and implements initiatives that ensure product transaction growth
• Oversee the analysis & monitoring of market trends to be able to make recommendation on product enhancements.
• Service Performance Review/ Analysis.
• Designs and conduct customer surveys.
• Generates daily/ weekly Service Performance report to provide insights on Service Trend Analysis from customer and internal perspective.
• Regularly meets with top 10 customers to review service performance Others.
• Keeps sales people up to date on functionality and future enhancements to products and provides relevant sales materials.

Requirements

• First Degree in a Science or Art discipline.
• 1 - 2 years experience in same or related field.
• Service / Project Management certifications like ITIL, ISO, PMP, etc will be an added advantage.

Application Closing Date
7th July, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos, Nigeria
Job type: Permanent
Department: Purepay

Job Summary

• To support the provision of excellent Interswitch’s group Purepay Services through the management of interactions between InterSwitch’s internal teams, customers, partners, and other stakeholders.

Responsibilities
Service Design:

• Conducts a service design exercise for each new service or unique requirements from customers and provides a service specification document based on the exercise
• Provides technical input into acquiring product design
• Supports the creation of a service architecture by providing process/technical input
• Engages customers directly with the project management team for critical wins /deals to agree requirements, product / service functionalities and performance levels.

Service Operations:

• Reviews beta and pilot programs conducted new services and enhancement initiatives
• Maintains and updates the business and Technical Service Catalogue
• Works with support teams to ensure that consumers get adequate support and proper communication to drive satisfaction and usage
• Reviews issues resolution logs and actionable tasks assigned to various business stakeholders
• Works with operations team to define SLAs for services and contracts
• Manages current service offerings by ensuring SLAs are met by operations team and support team or other teams.

Service Transition:

• Assigns executives to transition each project into operations
• Reviews the project transition checklist prepared by Executives
• Conducts/coordinates Service Training and handover training for new and existing services for Operations teams of banks
• End User Quality Assurance
• Continuous Service Improvement
• Identifies Service enhancements/service improvements
• Develops and implements initiatives that ensure product transaction growth
• Analyses market trends so as to be able to provide input on product enhancements
• Service Performance Review/ Analysis
• Designs and conducts customer surveys
• Generates daily/ weekly Service Performance report to provide insights on Service Trend Analysis from customer and internal perspective
• Regularly meets with top 10 customers, to review service performance.

Others:

• Manages relationships with issuers and acquirers
• Drives the resolution of issues raised by issuers and acquirers
• Provides technical presales support to the sales team
• Continuously engages the customers to monitor service quality and delivery levels and areas for improvement
• Reports on revenue
• Reports on transaction trends for all issuers and acquirers (those that trended upwards and the ones that trended downwards) and provides industry insight as to why
• Keeps sales people up to date on functionality and future enhancements to products and provides relevant sales materials.

Requirements

• First Degree in any Science / Art discipline from a reputable institution
• 3-4 years experience in the same or related role
• Certification in Service Management (ITIL Foundation, ITIL Operations, ISO) or Project Management or Business Analysis will be an added advantage.

Application Closing Date
7th July, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Department: Group Marketing & Corporate Communications
Job Type: Permanent

Job Details

• The primary purpose is to drive the execution of our growth marketing strategies for products and services.
• The incumbent of this role will be responsible for running experiments across the funnel, improving customer acquisition, conversion rate, and working cross-department to collaborate on new initiatives.
• It requires building and scaling measurable marketing results through multiple channels, and using systematic ways to test experiments and can generate innovative ideas to increase sales.
• As a growth marketing manager, your job is to find the channels and strategies to drive growth and increase revenue.
• The Growth Marketing Manager should be obsessed with tracking performance and have the data to prove what’s working and what isn’t.
• Ultimately, you should be able to find new and innovative ways to increase revenue and meet business objectives.

Responsibilities

• Work with cross-functional team (Product, Business, Brand Marketing, and Content) to establish growth strategies to support revenue goals
• Create, manage and experiment with new user acquisition campaigns, and optimize the funnel
• Develop and execute go-to-market strategy and execution of product launches for the product portfolio
• Responsible for developing sound commercial argument paper (motivation documents) with a clear objective, key initiatives, return on marketing projection, and budget to support growth marketing measures such as customer acquisition, customer retention, and transaction growth
• Responsible for creating, testing, and refining compelling value propositions for customers
• Work closely with the product management team to identify market opportunities and define market-leading products Market intelligence - be the expert on our customers, who are they, how they buy and their key buying criteria Demonstrate deep understanding of competitors, channels, and routes to market
• Understand the competitive landscape—be an expert on our competition and how they are positioned Analyse data to monitor revenue performance and uncover areas for improvement
• Leverage marketing automation and lead management to streamline, automate and measure all marketing tasks and workflows Prepare and present recommendations, reports, and findings from experimental data all the way up to the executive level
• Support the development of content required for campaign deliverables (landing pages, product videos, newsletters, battle card, etc through internal and/or partner resources

Requirements

• A good 1st degree from a reputable institution
• Professional Qualification(s): Relevant professional qualification will be an added advantage
• 7+ years experience in Growth Marketing, Digital Marketing, Product Marketing Experience in Payments, Fintech, eCommerce, B2C or B2B2C a plus Knowledge of Google Analytics, Email Marketing, Performance Marketing, Excel
• Prior experience in performance marketing and running structured growth experiments Analytical and metrics-driven
• Excellent written and verbal communications skills and strong presentation skills
• Self-starter with the ability to manage several projects in a fast-paced environment

Application Closing Date
28th June, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos, Nigeria
Job type: Permanent
Department: Payment Processing

Job Summary

• To drive business development activities, geared towards improvement of existing ILS/IDS value offerings and conceptualizing new solutions to meet market needs.

Responsibilities

• Seeks out and forges relationships with credit service providers, banks, aggregators and potential allies that can help grow and enrich the lending services proposition of ILS/IDS
• Develops business value propositions for lending services focused on High Value Loans, Nano and Micro credit processing solutions offered by ILS/IDS
• Grows the business into new customer and new market segments in alignment with the business focus
• Use set Key Performance Indicators to track Credit Business performance to increase market share and surpass revenue target
• Produce business case documents for new product or service offerings development
• Develops proposals in response to request for proposals (RFPs), delivering Credit business sales presentations
• Conduct seminars and participate in meetings with clients and external vendors
• Possess deep industry insights and keep track of competition
• For new business that are acquired, works with relevant Interswitch teams / colleagues to support customers through the transition from project completion to transaction generation
• Create clear objectives and achievement plans for set revenue target
• Monitors activities of the team to ensure Budgeted Revenue are achieved by Analysing credit business performance results and develops tactical initiatives to bridge identified gaps based on data from the lending services portal
• Communicates customer requirements to the Product, Operations and Project team and work with them to ensure that products are delivered to customer requirements and in line with agreed contractual terms
• Ensures the team’s compliance with Interswitch’s business development and account management policies and procedures
• Reviews legal documentation with prospective partners or customers for the purpose of closing a sale or developing new business
• Review MOUs, NDAs, SLAs, OLAs for onward transmission to Legal team for the purpose of closing a sale or developing new business
• Support preparation of financial statements and forecasts
• Market research
• Performs market research & analysis and monitors external and internal environment for development of new market segment for high-value, micro and Nano loan products
• Assist in developing an evaluation process to gain feedback from customers and providing market feedback to the Head, Credit Business to meet market demands and generate product development ideas
• Keeps abreast of trends and developments in payment technology, Credit Business, Digital solutions on Micro/Nano loans products practices and operations Account management
• Receives feedback from credit customers for improvement of products and services
• Post-sales engagement: visiting customers to discuss on how to improve services Competitor/Trend analysis
• Monitors and tracks competing products
• Learns what the competition is doing in terms of customer pricing, experience in the local market, their alliances, credibility etc
• Conduct periodic competitor analysis
• Prepares and submits periodic reports to the Head, Credit Business on the activities of the team for management decision making
• Handles all credit customer or partner inquiries
• Work with the data team in analyzing data for insights

Requirements

• Minimum of B.Sc. in any discipline
• At least 5 years hands-on experience with good industry network

Application Closing Date
5th July, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Job Type: Permanent
Department: Group Marketing & Corporate Communications

Job Description

• The primary purpose of this role is to drive the conceptualization, development, implementation and monitoring of an integrated communication and stakeholder management strategy which proactively communicates the agreed Interswitch corporate brand and product messages to targeted public (including but not limited to the employees, media, partners, regulators etc) to generate goodwill for the Company, support business objectives, mitigate reputational risk/crises and thereby essentially generate competitive advantage for Interswitch’s corporate brand.
• The holder of this role would also be tasked with leading the Development, implementation and monitoring of all Corporate Social Responsibility and Sustainability-related initiatives and activities, and seamless communication of same across all channels and the appropriate management of key stakeholders both internally and externally to generate goodwill and trust for the company, support the business goals, and project the company’s image as a socially responsible brand.
• Reporting to the Group Head, Corporate Marketing, the incumbent collaborates with Brand, Product Marketing Managers and the design group within Group Marketing & Corporate Communications, employee volunteers across the business and a wide variety of internal & external ( agencies International and Local) stakeholders across functions and geographies to fine-tune, integrate and streamline narratives and messaging to ensure that all internal and outbound communication present a desired consistent and unified view of the organization and contribute to the growth of the corporate brand equity, and also the execution, monitoring and measurement of CSR related initiatives and communications across all channels and the appropriate management of required agencies.

Responsibilities

• The incumbent will be expected to provide advice and leadership on all aspects of internal and external communications or relations
• The role requires a strong focus on strategies to increase visibility and influence to support the achievement of business goals, with the ultimate goal of positively shaping the Group’s brand narrative and positioning Interswitch for leadership as one of Africa's most innovative companies, an integrated payment solutions provider of choice and a leading industry player, as well as a leader in social responsibility and sustainability
• Responsible for supporting the Group Head of Corporate Marketing in planning and execution of communications and CSR programmes and initiatives across all channels
• This includes responsibility and accountability in delivery of branded properties such as Interswitch SPAK
• Also responsible for the appropriate management of required communication and social impact consulting agencies to generate most optimal output/value as expected by the business (Local/International PR & Event Marketing Agencies/Consultants)
• Providing strong communications support for the execution of strategies and initiatives related to Masterbrand marketing, Corporate Responsibility and Sustainability, Sponsorship & Events Management, Public Relations, Product Communication and general thought leadership
• Making input into the communication & corporate responsibility elements of GMCC’s annual brand plans and budgeting
• Ensuring fidelity and high-quality output of all types of communication collateral used internally and externally across the business
• Therefore, expected to provide guidance and support across the business in terms of creating, drafting, editing a wide range of business communications materials and collateral including website(s), presentations, speeches etc
• Includes the development of a calendar for external speaking engagements for key personnel and assisting in the preparation of speeches for senior executives
• Ensuring consistent, round-the-clock media landscape monitoring and reporting, to facilitate proactive communication planning and mitigation of reputational risks
• Support business leadership in managing communication elements of crises management
• Ensure press office functions (in collaboration with PR Agency) are always on and running - including drafting press releases, op-eds and responding to media enquiries promptly as at when due
• Actively engage, cultivate and manage press relationships to secure coverage surrounding the programmes, special events, public announcements and other projects
• Proactively identify opportunities for engagement and influence by being current with developments that relate to all key stakeholders and partners
• Anticipate reputational risk issues and develop and implement appropriate communication actions
• Lead on the development, implementation and monitoring of the company’s best practice brand & communication guidelines
• Manage internal & external surveys that evaluate the communication receptiveness, attitudes, opinions and aspirations of the stakeholders and partners
• Review the governance standards and operational protocols for the sign-off on all corporate communications emanating from the institution, to ensure that quality assurance is maintained, and brand guidelines are adhered to
• Champion communications throughout the institution to ensure that communication considerations form an integral part of policymaking, project designs, visits and tours by the senior management
• Work with leadership teams/HR to develop internal communications programmes and processes required to support organisational change and employee engagement initiatives, including employee volunteering scheme (EVS)
• Develop and/or conduct media and communications training for staff
• Responsible for capacity building & performance management of members of the Corporate Communications team, including internal communications and event management executives and updating the Group Head of Corporate Marketing accordingly
• This includes periodic performance & behavioral evaluation of team members, Identifying training & development need of team members & driving employee engagement of team members and enhancing general positive work climate
• Communications and CSR Budget management, tracking & cost management functions throughout the financial year
• Advisory on all aspects of CSR implementation that complements Interswitch Group’s business strategy (including subsidiary businesses and sub-brands) in the areas of corporate responsibility and drive employee volunteerism.

Requirements

• A good 1st degree from a reputable institution
• Postgraduate Degree in Marketing / Communications could be an added advantage
• Relevant professional qualification such as CIM (UK), NIMN, APCON will be an added advantage
• 7-9 years’ experience preferably in Integrated Marketing Communications, Brand Management, Corporate Communications
• Marcomms experience in Payments, Fintech, Financial Services TMT, eCommerce, Retail, FMCG, B2C or B2B2C is a plus
• Knowledge of digital marketing including Google Analytics, Email Marketing, Performance will be an added advantage
• Excellent written and verbal communication skills and strong presentation skills is essential.

Application Closing Date
1st July, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Department: Interswitch Networks
Job Type: Permanent

Job Description

• To articulate and facilitate the implementation of an effective sales strategy to meet defined revenue targets in line with the division/group’s objective to drive business growth for all Interswitch solutions.
• To coordinate account management function of team members and manage relationship with identified key accounts.

Responsibilities
Strategy Development & Planning:

• Understands the vision and strategy for the Sales Networks
• Works with the Group Head to ensure execution of sales strategies to improve market share for products
• Communicates the sales strategy, direction and objectives to the team members
• Draws up weekly sales plan for the Team: Draws up an activity list of prospective clients and reviews with Group Head for possible inputs and approval

Team Coordination and Leadership:

• Engages the Group Head for discussions, presentation and negotiation on team performance
• Manages and presents all related products within the team
• Supervises activities across various businesses within the team Sales Activities
• Coordinates sales activities (presentation, prospecting) using the Miller Heiman sales methodology
• Prospects for new opportunities and identifies new profitable customers for Interswitch products/solutions in the assigned sector
• Solicits for customers
• Cross-sells and up-sells group’s products & solutions to existing clients/customers

Identifies networking opportunities, sales conferences and events that would provide positive impact to the sales bottom line in assigned sectors:

• Attends exhibitions to generate sales leads/opportunities that can be converted to sales post event
• Carries out external presentations to potential customers; performs customer demonstrations
• Follows up on leads and opportunities
• Develops proposals for customers
• Negotiates contract & payment terms with clients, reviews and prepare tenets of agreements MOU/NDA and works with Legal team to finalize and execute the contracts with client
• Ensures that relevant documents and agreements with clients/sales opportunities are executed and linked to customer profile on CRM
• Actively uses the CRM tool to manage sales process and maintain accurate & up to date information on all clients ( customer database)
• Prepares and attends Performance Evaluation sessions with Team Lead, Group Head and Divisional CEO, Sales Networks Business Development
• Generates demand by pro-actively reaching potential customers to make them aware of the company’s products and solutions

Customer Relationship and Account Management:

• Develops, manages and sustains accounts relationships for future business success
• Develops and maintains strong relationship with key customers of products in assigned sectors
• Liaises with relevant internal teams to ensure customer issues and complaints with clients in assigned portfolio are properly resolved ( escalates where necessary)
• Carries out account management activities using the key account management framework Market Polling
• Carries out research with existing clients to gather market intelligence in relation to our products and services
• Provides client feedback about the various products to the relevant groups
• Provides market feedback to Group Head that will aid the sufficient visibility of payment products in assigned portfolio

Receivables Management:

• Drives the process of receivables collection by working with Finance team to receive balance payments for all projects completed with sign off in assigned sector/portfolio within stipulated time

Competition/Market Feedback Analysis:

• Monitors trends in client buying behaviour and provides relevant market feedback about competing products & solutions to Group Head/relevant internal teams
• Understands industry trends and sells value proposition based on case studies
• Provides input about competitor product (features/pricing/strategy) that can aid Interswitch offering/sales efforts

Event Management & Product Visibility:

• Identifies networking opportunities, sales conferences and events that would provide positive impact to the sales bottom line on assigned portfolio
• Works with Group Marketing to ensure market visibility of products of assigned portfolio Risk Management & Compliance
• Promptly flags off any risk or compliance issues likely to affect sales opportunities (existing/potential)
• Ensures proper agreements & MOU are duly executed with clients and securely filed
• Works with Group Head to close any risks/compliance issues identified during the risk assessment and audit exercise

Regulatory Activities:

• Liaises with regulatory bodies to facilitate approvals for Interswitch requests and protect the interest of Interswitch during formulation of regulatory policies
• Provides feedback to the Group Head promptly about policies and topical issues regulatory bodies are considering from time to time
• Performance Review and Monitoring
• Carries out daily review of open opportunities for the team to ensure they are closed in the month of consideration
• Reviews set targets against actual with the Group Head with respect to sales turnover and revenue generated using CRM
• Reviews possible revenue lines and income for the coming quarter
• Monitors sales performance & deviations from budget
• Conducts daily review of open opportunities for the team to ensure they are closed in the month of consideration

Reporting:

• Prepares and submit weekly, monthly reports on the sales activities to the Group Head
• Prepares reports on all team activities, budget allocation and execution to the Group Head
• Prepares reports on growth and opportunities in sector
• Prepares periodic report on revenue analysis

Requirements

• Strategic Thinking
• Sales Forecast
• Market Research and Understanding
• Information Gathering
• Sales Cycle Management
• Business Development
• Sales operations
• Knowledge of payment and e-commerce products and services
• Strategic & Conceptual selling
• Project Management
• Financial and Business acumen
• Knowledge of Microsoft Office tools
• Report/Business writing

Application Closing Date
30th June, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Department: Group Service Delivery
Job Type: Permanent

Job Description

• Guide key projects with the assigned portfolio to successful conclusion.
• Develop and deliver quality software/solution to our clients on Point of Sale across the network/industry Supervises.

Responsibilities

• Manage schedules, coordinate direct reports resources, activities, and priorities while managing day-to-day project/program activities
• Manage application development and implementations on devices across various customer touch points across Africa
• Engage Managers & Business Process Consultants and Business Analysts, Project managers and engineering team
• Highly technical and knowledgeable in EFT/EMV payment systems development, certification and processes
• Highly skilled and proficient in PCI standards across payment channels
• Own and drive client issues to effective resolution
• Develop and implement applications on point of sale terminals using Linux / android technologies
• Accountable for timeliness of delivery and the end-to-end quality of the delivered solution
• Lead the collaborative, dynamic planning process – prioritizing the work that needs to be done against the capacity and capability of the team
• Deliver awesome client experiences by ensuring all project deliverable are completed to an appropriate & expected level of quality
• Eliminate roadblocks for team members and ensure timely progress to project tasks
• Act as a liaison between the business and the delivery teams & team members for all aspects of project delivery & employee performance
• Participate in technical bid input to the sales team to ensure solution requirements and business needs are met
• Participate in project scoping requirements with the project management office to identify and document technical requirements to meet accepted awards
• Stay current with all deployed technology platforms & solutions to leverage to apply to all client & employee interactions as a demonstration of your industry knowledge and expertise
• Establish and sustain an effective team environment based on increasing performance motivation and encouragement
• Develop and contribute to contractual and engagement parameter documents eg
• Statements of Work, Project Definition Documents, Change Requests
• Refine, complete, and document the processes of the department to effectively achieve the goal of the frictionless operation
• Travel as needed for client deployments / trainings or employee training within and outside Nigeria

Requirements

• Expert knowledge is required in software development, project management, service delivery, presentation, troubleshooting/technical support, EMV framework, PCI compliance metrics, CBN/NIBSS regulatory requirements, Card scheme networks, as well as working knowledge of process management, business analysis, agile methodologies / lean Six Sigma framework

Application Closing Date
30th June, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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