Job Vacancies at Airtel Nigeria – 5 Positions

Location: Lagos, Nigeria

About the Job

• This job is responsible for maintaining and managing Enterprise Hardware infrastructure which manages in-house developed and applications sourced from various third party vendors including Huawei, IBM, Comviva, Avaya etc.
• Responsible for maintaining uptime, enhancements as per Business requirements, integration & Support of Hardware. Major Hardware include IBM/Huawei Servers, Enterprise Storage Systems, High end Backup and recovery devices, Arista Networks Switches and devices, High end Firewalls etc. The Hardware Infrastructure houses BSS systems like CRM, Billing, Service Delivery Platform, Business Intelligence, ERP, Sales Systems etc.

Responsibilities

• Technology Absorption
• Uptime of Hardware and Services
• Service Management
•  Alignment of systems to business strategy & Delivery of Services and resolution of issues.
• Operationalization of the Project
• Work in close co-ordination with Network team for selecting and implementing end to end Solutions and support.
• Implementation of end to end service path and revenue path of the customer

Qualifications

• Degree in IT or related discipline.
• Postgraduate/IT professional qualifications/Certifications in related fields will be an added advantage e.g possession of relevant IT (OEM & Non-OEM) certification is a key advantage e.g. Oracle, IBM, Huawei, Cisco, Arista, ITIL (v3 or 4) etc.
• 8 to 10 yrs. in mid to large size organizations
• Preferable working experience in a Telecom environment.
• Experience in multiple, diverse technology environments and domains.
• Practical working knowledge with hands-on exposure in infrastructure domain.
• Advanced understanding of Active Directory, Networking, Servers, Storage, Windows and Linux operating systems, virtualization (VMware), cloud technologies, Databases, CCT, containers and orchestration platforms.
• Strong understanding of infrastructure architecture.
• Proven ability to collaboratively pursue issue resolution and push for long term and permanent solutions to on-going problems
• Ability to understand the long-term ("big picture") and short-term perspectives of situations.
• Proactive engagement with Internal teams & Vendor teams
• Problem-solving capabilities
• Excellent communication Skills
• Understand complex relationships and meet timelines

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos, Nigeria

About the Job

• Technical Lead, Mobile Financial Services (MFS) is a solution architecture/project management role responsible for delivery and support of applications, tools, and utilities to support the Airtel MFS operation and commercial initiatives.
• Individual would be responsible for end-to-end technical oversight of Airtel MFS platforms, i.e., responsible for delivery, integration, maintaining uptime, enhancements as per Business requirements, and Support of Airtel MFS Applications in a managed service environment.
• The position combines blend of business and technical proficiency to ensure that projects are delivered at the highest level and in line with business expectation.
• Individual should be equipped enough to create blueprints of solutions, implementation road map, enterprise solutions planning and design, and deployment of best practice skillset (Platform, Technology and People) to attain any project successes.
• The holder of the role must demonstrate the ability to work with third-party vendors and systems integration partners, especially being meticulous with requirement gathering, planning, prioritization, and delivery based on agreed timelines.
• Experience in Core Banking Implementation and Integration and digital channels would be an added advantage

Qualifications

• Graduate Degree
• BSc Computer Science or related discipline
• Project management certification would be an advantage
• 8 to 10 years of IT experience
• At Least 4-5 years system operations experience
• At Least 3-4 years system Solution architecture experience is required.
• Experience working in a Financial Technology environment with necessary experience and knowledge working on financial platforms.
• Experience working for a Telecommunications company, Enterprise company or Billing/ CRM vendor in a Business Analysis role.
• Proven ability to analyze complex business requirements and deliver appropriate solutions.
• Direct team management experience.
• Experience with telecommunication products, processes, and markets
• Impact (and relative importance) of IT in telecoms today and in the future
• Experience in Core Banking Implementation and Integration would be an added advantage.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos

Job Purpose

• To lead, direct, coordinate and control all Network Operations, Maintenance and Resources in the Region to ensure all goals (optimal network availability, coverage, maintaining target network KPI’s and quality standards) are met to deliver plus one network quality.
• Providing local network support for both the Commercial Teams in the Region towards ensuring that network impacting issues are proactively resolved.

Key Accountabilities

• Management of all Regional Network E2E and Strategic Partners (SPs) to deliver optimal availability and customer experience QoS.
• Co-ordinate the annual regional operating plans OPEX (AOPs) for all the active and passive network systems in Airtel Nigeria
• Drive the end-to-end process documentation, implementation and compliance to processes, procedures and policies to ensure seamless operations across all SP
• Regulatory Compliance
• Partner Management
• Team Management

Skills & Knowledge

• Bachelor of Electrical /Electronic Engineering or Telecoms Engineering (Masters Degree in Engineering a plus)
• Sound knowledge of Mobile Network O&M.
• Transmission and IP experience is highly desired (a must-to have).
• 8 - 12 years of varied quality experience in operation and maintenance in the Telecom industry
• 6-8 years senior managerial experience in a GSM/mobile company
• Team Management
• Analytical and Presentation skills
• Strategic negotiation skills
• Entrepreneurial disposition in decision making and managing resources
•  Logical decision making abilities
• Flexible and dedicated
• Ability to innovate and deliver value to business
• Ability to manage an outsourcing partner to effectively deliver on service level agreements
• Ability to motivate and lead both internal and external partners
• Impeccable integrity and character
• Communication Skills
• Cost, process and automation Innovation

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos

About the Job

• The ideal candidate will plan, direct and deploy all Identified Network Projects and Programs to ensure High Speed of Time to Market.
• This role must guarantee synergy, effective and efficient resource utilization, cost optimization and Return on investments to deliver on Business goals and +1 Network experience.

Responsibilities

• Speed of Execution of Roll outs & Installation and Commissioning of Microwave links (Ceragon, Aviat and Nokia OEM)  (Customer)
• Logistics and Project Management
• Regulatory and Statutory Compliance
• Partner and Supply Chain Management

Qualifications

• Any university degree in Engineering.
• Professional qualification in Project Management Techniques will be an advantage
• Prior experience on Transmission in a Telecoms environment.
• 6-18 years’ experience in the Telecom sector
• Over 5 years in deployment of microwave links.
• Experience of managing multiple complex Network projects simultaneously
• Evidence of successful project delivery with wide geographical spread
• Experience in transmission link planning ,deployment and troubleshooting of transmission related issues.
• Strong Numeric skills
• Critical Thinking Skills
• Business Acumen
• Eye for details
• Environmental Knowledge
• Communication skills
• Project management
• Process Quality

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Kano

Job Purpose

• Responsible for driving all elements of commercial operations and implementing the customer service strategy for delivering revenue numbers at regional level.

Key Accountabilities

• Drive the implementation of commercial strategy for the regions to ensure superior visibility and superior customer intimacy of the brand compared to competition, in conjunction with the Regional Operations Director, Central Brands Team & Regional commercial team.
• Develop and lead the regional commercial activities and policies
• Review market research to determine opportunities that exist and ways to capitalize on them
• Drive acquisition strategies for the various sales verticals across Retail and Corporate businesses which will ensure an increase in share of customers.
• Prevent churn of existing customer base
• Design and control implementation of optimization strategy in the Region in conjunction with Head Quarters Team to ensure alignment.
• Driving the Regional trade marketing strategy and implementation plans to drive effective brand communication at the point of sale in the key retail trade channels as well as company owned stores.
• Product and services communication
• Campaign and promotions Communications
• In-store brand communications for Airtel stores
• Develop and drive the strategies that will stimulate incremental minutes of use for customers on the network at regional level.
• Design and control implementation of optimization strategy in the Region in conjunction with Head Quarters Team to ensure alignment.
• Identify and improve process that will ensure Revenue growth by retaining High Average Revenue per Unit customers.
• Analyze, recommend and enable changes in Acquisition policies and procedures with Regional Directors. Review and drive Collection Strategy to Optimize internal process and cost optimization
• Institute the process and evaluation of Monitoring health of acquisitions.
• Plan and implement a robust complaint management system that ensures Timely resolution of queries at showrooms
• Analyze customer complaints process wise and design action plans for process improvement, partner and influence the respective process owner for change
• Work with Head Office and other cross-functional teams for process changes and other initiatives for enhancing customer experience in the zone.
• Control Bad Debts
• Ensure optimal spend vis-à-vis budget and monitor performance against plan
• To ensure the functions objectives are delivered through a highly motivated and engaged team. Giving regular feedback and reviews to each team member as this plays a critical role in ensuring employees are engaged and deliver results, leading to lower attrition of people hence protecting talent.
• Develop a bench strength of future leaders through coaching, mentoring and guidance.

Qualifications, Skills & Knowledge

• Bachelor's Degree in Marketing and Management or like discipline
• An MBA with focus on Marketing
• Certifications or additional qualifications in Advertising, Business Administration, communications and management will be an added advantage
• At least 12 years working experience with 7 years or more in a senior management role in FMCG industry and at least 5 years in Telecoms Marketing
• Strong People skills- Building Collaborative Relationships and Empowering and Developing people
• Risk taking appetite
• Business and Commercial acumen
• Excellent understanding of corporate governance standards
• Should thrive in challenging situations
• Ability to network with global players
• Strong analytical skills and problem solving skills
• Entrepreneurial Ability.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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