🇳🇬 Job Vacancies @ PalmPay Limited – 5 Positions
PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.
We are recruiting to fill the following positions below:
1.) Mandarin Speaking Operations Analyst - Customer Service
2.) Team Lead - Commercial Contracts
3.) Software Tester (POS)
4.) Legal Manager
5.) Senior DevOps Engineer
See job details and how to apply below.
1.) Mandarin Speaking Operations Analyst - Customer Service
Job Title: Mandarin Speaking Operations Analyst - Customer Service
Location: Opebi, Lagos
Employment Type: Full Time
Job Summary
- We are looking for a skilled Mandarinspeaking Operations Analyst to join our Customer Service team at PalmPay.
- In this role, you will be responsible for ensuring operational efficiency and delivering excellent customer experiences.
- This role involves analyzing data, improving processes, and ensuring efficient and effective business operations.
- Your main focus will be on analyzing customer service operations, identifying areas for improvement, and implementing strategies to enhance service delivery.
Key Responsibilities
Data Analysis and Reporting:
- Collect, analyze, and interpret data to identify trends and insights.
- Prepare reports and presentations to communicate findings to management.
- Monitor key performance indicators (KPIs) and develop metrics to track operational performance.
Process Improvement:
- Identify areas for process improvement and operational efficiency.
- Develop and implement strategies to enhance workflow and reduce costs.
- Collaborate with cross-functional teams to streamline operations.
Market and Business Research:
- Conduct market research and analysis on Mandarin-speaking regions.
- Stay updated on industry trends and the competitive landscape.
- Provide insights to support strategic decision-making.
Communication and Coordination:
- Serve as a liaison between the company and Mandarin-speaking clients or partners.
- Facilitate communication and coordination with stakeholders in Mandarin-speaking regions.
- Ensure accurate and timely translation of documents and communications.
Project Management:
- Support project planning and execution.
- Monitor project timelines and deliverables.
- Ensure projects are completed on time and within budget.
Compliance and Risk Management:
- Ensure compliance with local regulations and company policies.
- Identify potential risks and develop mitigation strategies.
- Conduct regular audits and reviews to ensure operational integrity.
Qualifications
Education:
- Bachelor’s degree in Business Administration, Operations Management, Economics, or a related field.
Language Proficiency:
- Fluency in Mandarin (both written and spoken). This is a Must Have
Experience:
- Proven experience in operations analysis, process improvement, or a related role.
- Experience working in or with Mandarin-speaking regions is preferred.
Skills:
- Strong analytical and problem-solving skills.
- Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau).
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and projects simultaneously.
- Attention to detail and strong organizational skills.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
2.) Team Lead - Commercial Contracts
Job Title: Team Lead - Commercial Contracts
Location: Ikeja, Lagos
Job type: Full Time
Career level: Manager / Supervisor
Job Summary
- The Team Lead - Commercial Contracts will hold a pivotal role within our legal team, overseeing the review and drafting of commercial contracts, with a focus on Tenancy Agreements and other pertinent documents.
- The ideal candidate will possess extensive experience in the banking or fintech sector, particularly in the review and drafting of commercial contracts.
Key Responsibilities
- Oversee the review and drafting of commercial contracts, including Tenancy Agreements, ensuring compliance with relevant laws and regulations.
- Lead negotiations with external parties to secure favorable terms and conditions in commercial agreements.
- Provide legal guidance and support to internal stakeholders on commercial contract matters.
- Conduct legal research to stay updated on industry developments and regulatory changes.
- Collaborate with cross-functional teams to address legal issues and mitigate risks.
- Mentor and coach junior legal staff to enhance their contract drafting and negotiation skills.
Requirements
- Bachelor’s degree in Law. A Master’s degree in Business & Commercial Law and other relevant certifications will be advantageous.
- Minimum of three (3) years’ experience in reviewing and drafting commercial contracts, preferably in the banking or fintech sector.
- Candidates called to the bar between the period of 2015 & 2016.
- Sound knowledge of commercial, corporate, and financial laws.
- Strong negotiation and communication skills, both verbal and written.
- Detail-oriented with a strategic approach to risk assessment.
- Proficiency in legal research and Microsoft Office Suite.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
3.) Software Tester (POS)
Job Title: Software Tester (POS)
Location: Ikeja, Lagos
Job type: Full Time
Career level: Mid Level
About the Role
- As an Intermediate QA Engineer specializing in POS testing, you will play a crucial role in validating the functionality, performance, and security of our Point of Sale (POS) systems.
- You will work closely with our development team to identify and resolve issues, ensure compliance with industry standards, and deliver high-quality products.
Responsibilities
- Design, develop, and execute test plans, test cases, and test scripts for POS systems.
- Perform functional, regression, integration, and performance testing of POS applications and hardware.
- Collaborate with developers, product managers, and stakeholders to understand requirements and define testing objectives.
- Identify, document, and track defects, and work with the development team to resolve issues.
- Execute and monitor tests on various POS terminals, including card and cardless transactions.
- Verify compliance with industry standards such as ISO8583, EMV, and PCI DSS.
- Review and validate transaction data, including card data, PIN blocks, and other critical fields.
- Conduct end-to-end testing of POS systems in different environments, including production and test environments.
- Prepare and present test reports, summaries, and recommendations for improvements.
- Stay up-to-date with industry trends and emerging technologies related to POS and payment systems.
Requirements
- Strong understanding of POS transactions, including card and cardless payments, and industry standards such as ISO8583.
- Hands-on experience with test automation tools and frameworks (e.g., JMeter, Selenium).
- Proficiency in scripting languages (e.g.Java) for test automation and data analysis.
- Knowledge of EMV, PCI DSS, and security best practices for payment systems.
- Experience with POS terminal hardware and software testing.
- Strong analytical and problem-solving skills, with attention to detail.
- Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Preferred Skills:
- Experience with ISO8583 message structure and transaction processing.
- Familiarity with Agile methodologies and project management tools (e.g., Jira, Confluence).
- Certification in Quality Assurance (e.g., ISTQB) is a plus.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
4.) Legal Manager
Job Title: Legal Manager
Location: Ikeja, Lagos
Job type: Full Time
Career level: Manager / Supervisor
Job Overview
- The Legal Manager will play a crucial role in our legal team, overseeing the review and drafting of commercial contracts, including but not limited to SLAs with banks, switches, micro-finance banks, OFIs, etc.
- The ideal candidate should have extensive experience in the banking or fin-tech industry, particularly in reviewing and drafting commercial contracts.
- This is a fully on-site job in Ikeja, Lagos State, Nigeria.
Qualifications and Requirements
- Bachelor's Degree in Law. A Master’s degree in Business & Commercial Law and other relevant certifications will be advantageous.
- At least ten (10) years of experience, with at least 3 years in a legal managerial role in the banking and fin-tech industry, particularly in reviewing and drafting commercial contracts.
- Core experience in reviewing and drafting SLAs with banks, switches, micro-finance banks, OFIs, etc.
- Strong understanding of commercial, corporate, and financial laws.
- Core experience in corporate governance practices.
- Sound knowledge of commercial, corporate, and financial laws.
- Excellence in negotiation and communication skills, both verbal and written.
- Ability to work independently and handle multiple tasks simultaneously in a fast-paced environment.
- Detail-oriented with a strategic approach to risk assessment and management.
- Proficiency in legal research and Microsoft Office Suite.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
5.) Senior DevOps Engineer
Job Title: Senior DevOps Engineer
Location: Ikeja, Lagos
Employment Type: Full Time
Job Summary
- The Senior DevOps Engineer will be responsible for managing Palmpay’s cloud and on-premise network infrastructure as well as troubleshooting cloud systems and partner’s network.
- The ideal candidate will be responsible for troubleshooting and resolving complex application network issues, ensuring minimal downtime and optimal performance of the network.
- You will collaborate with cross-functional teams to plan and execute channel network migrations, upgrades and expansions.
Responsibilities
Cloud and On-prem Network Infrastructure Design and Troubleshooting:
- Design, implement, and maintain robust channel/application network infrastructure to support organizational needs.
- Conduct regular application/channel network assessments and audits to identify potential vulnerabilities and areas for improvement
- Maintain detailed documentation of Channel network configurations, changes, and troubleshooting procedures.
Cloud Systems Design and Operations (AWS Resources):
- Design and implement scalable and secure cloud infrastructure solutions using AWS services.
- Manage and monitor AWS resources, ensuring high availability, performance, and cost-efficiency.
- Provide guidance and support for cloud migration projects, ensuring a smooth transition to or from AWS.
DevOps Tools/Operations and Proxy Configurations with Nginx:
- Implement and manage CI/CD pipelines using DevOps tools such as Jenkins or GitLab CI
- Configure and optimize Nginx as a reverse/tcp-ip proxy, load balancer, and web server.
- Collaborate with development and operations teams to ensure seamless integration and deployment of applications.
Kubernetes Deployment and Maintenance:
- Deploy and manage Kubernetes clusters to support containerized applications.
- Monitor and troubleshoot Kubernetes clusters to identify and resolve issues proactively.
- Implement best practices for Kubernetes security, resource management, and disaster recovery.
Requirements
- B.Sc in Computer Science, Engineering, or a relevant field
- Minimum of 5 years experience in a similar role
- Good knowledge of Java
- Experience developing engineering applications for a large corporation.
Technical Skills:
- Containerization tools – Kubernetes & Docker
- CI/CD – Jenkins & Gitlab Cloud – AWS, Ali cloud (good to have)
- Monitoring – Grafana, Zabix, Prometheus
- Networking – Fortigate, Cisco & Mikrotic
- TCP-IP/Reverse Proxy configuration - Nginx.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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