🇳🇬 Job Vacancies @ PalmPay Limited – 5 Positions

PalmPay Limited

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the following positions below:

1.) Mandarin Speaking Operations Analyst - Customer Service
2.) Team Lead - Commercial Contracts
3.) Software Tester (POS)
4.) Legal Manager
5.) Senior DevOps Engineer

 

See job details and how to apply below.

1.) Mandarin Speaking Operations Analyst - Customer Service

Job Title: Mandarin Speaking Operations Analyst - Customer Service

Location: Opebi, Lagos
Employment Type: Full Time

Job Summary

  • We are looking for a skilled Mandarinspeaking Operations Analyst to join our Customer Service team at PalmPay.
  • In this role, you will be responsible for ensuring operational efficiency and delivering excellent customer experiences.
  • This role involves analyzing data, improving processes, and ensuring efficient and effective business operations.
  • Your main focus will be on analyzing customer service operations, identifying areas for improvement, and implementing strategies to enhance service delivery.

Key Responsibilities
Data Analysis and Reporting:

  • Collect, analyze, and interpret data to identify trends and insights.
  • Prepare reports and presentations to communicate findings to management.
  • Monitor key performance indicators (KPIs) and develop metrics to track operational performance.

Process Improvement:

  • Identify areas for process improvement and operational efficiency.
  • Develop and implement strategies to enhance workflow and reduce costs.
  • Collaborate with cross-functional teams to streamline operations.

Market and Business Research:

  • Conduct market research and analysis on Mandarin-speaking regions.
  • Stay updated on industry trends and the competitive landscape.
  • Provide insights to support strategic decision-making.

Communication and Coordination:

  • Serve as a liaison between the company and Mandarin-speaking clients or partners.
  • Facilitate communication and coordination with stakeholders in Mandarin-speaking regions.
  • Ensure accurate and timely translation of documents and communications.

Project Management:

  • Support project planning and execution.
  • Monitor project timelines and deliverables.
  • Ensure projects are completed on time and within budget.

Compliance and Risk Management:

  • Ensure compliance with local regulations and company policies.
  • Identify potential risks and develop mitigation strategies.
  • Conduct regular audits and reviews to ensure operational integrity.

Qualifications
Education:

  • Bachelor’s degree in Business Administration, Operations Management, Economics, or a related field.

Language Proficiency:

  • Fluency in Mandarin (both written and spoken). This is a Must Have

Experience:

  • Proven experience in operations analysis, process improvement, or a related role.
  • Experience working in or with Mandarin-speaking regions is preferred.

Skills:

  • Strong analytical and problem-solving skills.
  • Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau).
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple tasks and projects simultaneously.
  • Attention to detail and strong organizational skills.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online


2.) Team Lead - Commercial Contracts

Job Title: Team Lead - Commercial Contracts

Location: Ikeja, Lagos
Job type: Full Time
Career level: Manager / Supervisor

Job Summary

  • The Team Lead - Commercial Contracts will hold a pivotal role within our legal team, overseeing the review and drafting of commercial contracts, with a focus on Tenancy Agreements and other pertinent documents.
  • The ideal candidate will possess extensive experience in the banking or fintech sector, particularly in the review and drafting of commercial contracts.

Key Responsibilities

  • Oversee the review and drafting of commercial contracts, including Tenancy Agreements, ensuring compliance with relevant laws and regulations.
  • Lead negotiations with external parties to secure favorable terms and conditions in commercial agreements.
  • Provide legal guidance and support to internal stakeholders on commercial contract matters.
  • Conduct legal research to stay updated on industry developments and regulatory changes.
  • Collaborate with cross-functional teams to address legal issues and mitigate risks.
  • Mentor and coach junior legal staff to enhance their contract drafting and negotiation skills.

Requirements

  • Bachelor’s degree in Law. A Master’s degree in Business & Commercial Law and other relevant certifications will be advantageous.
  • Minimum of three (3) years’ experience in reviewing and drafting commercial contracts, preferably in the banking or fintech sector.
  • Candidates called to the bar between the period of 2015 & 2016.
  • Sound knowledge of commercial, corporate, and financial laws.
  • Strong negotiation and communication skills, both verbal and written.
  • Detail-oriented with a strategic approach to risk assessment.
  • Proficiency in legal research and Microsoft Office Suite.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


3.) Software Tester (POS)

Job Title: Software Tester (POS)

Location: Ikeja, Lagos
Job type: Full Time
Career level: Mid Level

About the Role

  • As an Intermediate QA Engineer specializing in POS testing, you will play a crucial role in validating the functionality, performance, and security of our Point of Sale (POS) systems.
  • You will work closely with our development team to identify and resolve issues, ensure compliance with industry standards, and deliver high-quality products.

Responsibilities

  • Design, develop, and execute test plans, test cases, and test scripts for POS systems.
  • Perform functional, regression, integration, and performance testing of POS applications and hardware.
  • Collaborate with developers, product managers, and stakeholders to understand requirements and define testing objectives.
  • Identify, document, and track defects, and work with the development team to resolve issues.
  • Execute and monitor tests on various POS terminals, including card and cardless transactions.
  • Verify compliance with industry standards such as ISO8583, EMV, and PCI DSS.
  • Review and validate transaction data, including card data, PIN blocks, and other critical fields.
  • Conduct end-to-end testing of POS systems in different environments, including production and test environments.
  • Prepare and present test reports, summaries, and recommendations for improvements.
  • Stay up-to-date with industry trends and emerging technologies related to POS and payment systems.

Requirements

  • Strong understanding of POS transactions, including card and cardless payments, and industry standards such as ISO8583.
  • Hands-on experience with test automation tools and frameworks (e.g., JMeter, Selenium).
  • Proficiency in scripting languages (e.g.Java) for test automation and data analysis.
  • Knowledge of EMV, PCI DSS, and security best practices for payment systems.
  • Experience with POS terminal hardware and software testing.
  • Strong analytical and problem-solving skills, with attention to detail.
  • Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Preferred Skills:

  • Experience with ISO8583 message structure and transaction processing.
  • Familiarity with Agile methodologies and project management tools (e.g., Jira, Confluence).
  • Certification in Quality Assurance (e.g., ISTQB) is a plus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


4.) Legal Manager

Job Title: Legal Manager

Location: Ikeja, Lagos
Job type: Full Time
Career level: Manager / Supervisor

Job Overview

  • The Legal Manager will play a crucial role in our legal team, overseeing the review and drafting of commercial contracts, including but not limited to SLAs with banks, switches, micro-finance banks, OFIs, etc.
  • The ideal candidate should have extensive experience in the banking or fin-tech industry, particularly in reviewing and drafting commercial contracts.
  • This is a fully on-site job in Ikeja, Lagos State, Nigeria.

Qualifications and Requirements

  • Bachelor's Degree in Law. A Master’s degree in Business & Commercial Law and other relevant certifications will be advantageous.
  • At least ten (10) years of experience, with at least 3 years in a legal managerial role in the banking and fin-tech industry, particularly in reviewing and drafting commercial contracts.
  • Core experience in reviewing and drafting SLAs with banks, switches, micro-finance banks, OFIs, etc.
  • Strong understanding of commercial, corporate, and financial laws.
  • Core experience in corporate governance practices.
  • Sound knowledge of commercial, corporate, and financial laws.
  • Excellence in negotiation and communication skills, both verbal and written.
  • Ability to work independently and handle multiple tasks simultaneously in a fast-paced environment.
  • Detail-oriented with a strategic approach to risk assessment and management.
  • Proficiency in legal research and Microsoft Office Suite.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


5.) Senior DevOps Engineer

Job Title: Senior DevOps Engineer

Location: Ikeja, Lagos
Employment Type: Full Time

Job Summary

  • The Senior DevOps Engineer will be responsible for managing Palmpay’s cloud and on-premise network infrastructure as well as troubleshooting cloud systems and partner’s network.
  • The ideal candidate will be responsible for troubleshooting and resolving complex application network issues, ensuring minimal downtime and optimal performance of the network.
  • You will collaborate with cross-functional teams to plan and execute channel network migrations, upgrades and expansions.

Responsibilities
Cloud and On-prem Network Infrastructure Design and Troubleshooting:

  • Design, implement, and maintain robust channel/application network infrastructure to support organizational needs.
  • Conduct regular application/channel network assessments and audits to identify potential vulnerabilities and areas for improvement
  • Maintain detailed documentation of Channel network configurations, changes, and troubleshooting procedures.

Cloud Systems Design and Operations (AWS Resources):

  • Design and implement scalable and secure cloud infrastructure solutions using AWS services.
  • Manage and monitor AWS resources, ensuring high availability, performance, and cost-efficiency.
  • Provide guidance and support for cloud migration projects, ensuring a smooth transition to or from AWS.

DevOps Tools/Operations and Proxy Configurations with Nginx:

  • Implement and manage CI/CD pipelines using DevOps tools such as Jenkins or GitLab CI
  • Configure and optimize Nginx as a reverse/tcp-ip proxy, load balancer, and web server.
  • Collaborate with development and operations teams to ensure seamless integration and deployment of applications.

Kubernetes Deployment and Maintenance:

  • Deploy and manage Kubernetes clusters to support containerized applications.
  • Monitor and troubleshoot Kubernetes clusters to identify and resolve issues proactively.
  • Implement best practices for Kubernetes security, resource management, and disaster recovery.

Requirements

  • B.Sc in Computer Science, Engineering, or a relevant field
  • Minimum of 5 years experience in a similar role
  • Good knowledge of Java
  • Experience developing engineering applications for a large corporation.

Technical Skills:

  • Containerization tools – Kubernetes & Docker
  • CI/CD – Jenkins & Gitlab Cloud – AWS, Ali cloud (good to have)
  • Monitoring – Grafana, Zabix, Prometheus
  • Networking – Fortigate, Cisco & Mikrotic
  • TCP-IP/Reverse Proxy configuration - Nginx.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

About Company

PalmPay Limited

Job Information

Status: Open No of vacancies: 5 Job type: Full Time Salary: Negotiable Publish date: 21 Sep 2024

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