Busha was established in 2018 as a digital currency exchange platform where consumers and merchants can trade digital currencies such as Bitcoin and Ethereum. Busha has made efforts to be a trusted company in this domain and ensure that our platform is easy to use, accessible and user-friendly. Our focus is to use innovation and efficiency to build an open financial system.

We are recruiting to fill the following positions below:

1.) Frontend Engineer
2.) Customer Service Manager
3.) Legal & Regulatory Compliance Manager
4.) Digital Marketing Manager

Location: Lagos (Remote)
Employment Type: Full-time
Level: Mid - Senior Level

Overview

• We are looking for a Frontend Engineer with a passion finding solutions that allow customers to intuitively use our products.
• You will work with other designers and cross-functional team members and will rely heavily on both qualitative and quantitative data to make informed decisions.
• Your duties may also include training new employees and maintaining open communication with other departments during the design process.

Responsibilities

• Use a variety of programing languages in order to create user friendly languages
• Maintain and improve company website and web application user interfaces
• Creating tools that will enhance interaction on the site with any browser
• Design mobile-based features
• Develop new user facing features
• Translate UI/UX design wireframes to actual codes
• Prioritising user experience
• Write reusable codes and libraries
• Bridge the gap between graphic design and technical implementation
• Routinely testing the website for ease of use, speed, and other quality factors
• Ensure user experience determines design choices
• Strike a balance between functional and aesthetic design
• Maintain brand consistency throughout the design
• Develop features to enhance user experience
• Ensure high quality graphic standards and brand consistency
• Get feedback from and build solutions for users and customers
• Maintain software workflow management
• Stay up to date on emerging technologies including SEO best practices

Requirements
The ideal candidate must have:

• A minimum of 5 years relevant experience
• Hands on experience with mark-up languages
• Proficiency in HTML, CSS, JavaScript, and React
• Knowledge of design hand off tools like Figma etc.
• Ability to write clean, maintainable, testable, and reusable codes
• Ability to translate UI
• Knowledge of SEO principles
• Ability to perform well in a fast-paced environment
• Critical thinker with problem-solving skills

Nice to haves:

• Passionate about creating good design and usability
• A demonstrated passion for the Busha mission
• The ability to work effectively with cross-functional teams
• Ability to work independently with minimum supervision while achieving benchmarks
• A team player with excellent communication skills
• Experience working in Crypto.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Lagos (Remote)
Employment Type: Full-time

Overview

• We are looking for a motivated and experienced Customer Service Manager who will lead a team of Customer Service Representatives and oversee their customer service operations.
• You will be responsible for providing outstanding customer service by leading and motivating your team and developing loyalty incentives to increase customer satisfaction and retention.
• You will work with other cross-functional team members and will rely heavily on both qualitative and quantitative data to make informed decisions. Your duties may also include training new employees and maintaining open communication with other departments during your day.

Responsibilities

• Improve customer service experience, create engaged customers, and facilitate organic growth.
• Proactively instil in team members the need to actively listen to customers, be empathetic towards their problems and be efficient in providing worthy solutions.
• Supervise day-to-day operations in the customer service department.
• Take ownership of customer issues and follow problems through to resolution.
• Enable the team to be customer-centric and provide an amazing experience, doing so by keeping the team accountable and removing roadblocks.
• Set clear customer satisfaction goals and KPIs and deploy strategies focused on implementation, coordinate with the team to meet the goals on a steady basis.
• Continuously develop ways to improve performance, efficiency, and efficacy, based on metrics and customer feedback.
• Have thorough knowledge of Busha products to step in on escalated customer issues that the team is unable to resolve.
• Generate sales lead and build sustainable relationships where necessary.
• Analyse statistics and compile accurate reports.
• Keep a record of customer interactions and details of action taken.
• Develop service procedures, policies, and standards.
• Monitor and develop customer service representatives and nurture an environment through encouragement and empowerment.
• Train team members to deliver a higher standard of customer service.
• Develop feedback or complain procedures for customers to use.
• Stay ahead of industry’s developments and apply best practices to areas of improvement.
• Manage the approved budget of the customer service department.
• Maintain an orderly workflow according to priorities.

Requirements
The ideal candidate must have:

• A minimum of 8 years proven work experience as a customer service representative/specialist.
• 3 - 5 years of experience in a supervisory or managerial position.
• Working Knowledge of Customer Service Databases, software, and tools and awareness of industry’s latest technology trends and applications.
• Motivational skills and ability to lead a team of customer support representatives.
• Ability to think strategically and to lead.
• Confidence, tact, and diplomacy in dealing with difficult situations and able to maintain calm under pressure.
• Strong client-facing and communication skills with outstanding written communication skills.
• Advanced troubleshooting and multitasking skills.
• Strong problem solving and negotiation skills.

Nice to haves:

• Patience and Empathy.
• A passion for customer satisfaction.
• Ability to work effectively with cross-functional teams.
• A team player with excellent communication skills.
• Knowledge of the crypto industry.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Lagos (Remote)
Employment Type: Full-time

Overview

• This position develops and provides oversight of AML/CFT, Sanctions, Risk management and strategic compliance matters for the business.
• You would need to be able to operate in a fast-moving, fast-growing start-up with a strong culture of compliance.
• You will work with other cross-functional team members and will rely heavily on both qualitative and quantitative data to make informed decisions.
• Your duties may also include training new employees and maintaining open communication with other departments during your day.

Responsibilities

• Have and be able to develop a deep understanding of the rules and regulations governing each market in which we operate, including monitoring changes in regulatory developments.
• Manage the identification, communication and tracking of regulatory changes and analyze the impact of such changes. Report, monitor and implement policies ensuring the company meets its regulatory requirements.
• Prepare concise and clear reports on the level of risk and control effectiveness to key stakeholders regularly.
• Assess product, compliance or operational risks and develop risk management strategies
• Work with Risk & Compliance representatives to identify all related compliance requirements applicable to the business.
• Ensuring the company functions legally and ethically while meeting its business goals
• Assist with any relevant Compliance returns/ad hoc filings
• Document any technology changes and ensure the governance framework is followed
• Maintain and adapt the AML policies as new regulations come in and assist with relevant registrations.
• Developing compliance programmes, reviewing company policies, and advising Management on possible risks; and responsible for educating other staff members on compliance-related matters and assisting with compliance training for staff.
• Work experience in risk management is an added advantage.

Requirements
The ideal employee must have:

• A minimum educational qualification of a University Degree or a Higher National Diploma from a recognised tertiary institution, or professional qualification in the field of Law or any other relevant discipline.
• A minimum of 4 years of experience (financial technology experience) would be a preferred candidate. Brilliant oral and written communication skills.
• Highly analytical with strong attention to detail, diligent with keen attention to detail and a track record of seeing tasks/projects through to the conclusion.
• Able to demonstrate experience in independently managing, organise and prioritise multiple tasks, projects, responsibilities, and competing priorities for yourself and the team
• Demonstrated subject matter expertise.

The ideal employee must have:

• Ability to work effectively with cross-functional teams
• A team player with excellent communication skills
• Knowledge of the crypto industry.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos (Remote)
Employment Type: Full-time
Department: Marketing

Overview

• We are looking for a motivated and result-driven Digital Marketing Manager to join our marketing team to drive mobile acquisition; you will be responsible for setting up, implementing, and managing the overall company’s digital marketing strategy.
• Your central goal is to develop, implement, track, and optimise our digital marketing campaigns across all digital channels.
• You will work with other cross-functional team members and rely heavily on qualitative and quantitative data to make informed decisions.
• Your duties will also include maintaining open communication with other departments during the whole process.

Responsibilities

• Design and oversee all aspects of the marketing department, including our marketing database, email, and other advertising campaigns
• Plan, implement and monitor all digital marketing campaigns, including SEO/SEM, and display advertising across all digital networks.
• Develop and monitor campaign budgets
• Identify trends and insights, and optimise spending and performance based on insights.
• Develop strategies that drive customers to the app store for acquisitions
• Collaborate with internal teams to create landing pages that would optimise mobile downloads and acquisition
• Suggest activities for improving the quality of content online
• Oversee and manage all contests, giveaways, and other digital projects
• Work with your team to brainstorm new and innovative growth strategies
• Prepare accurate reports on our marketing campaign’s overall performance
• Stay up to date with the latest technology, industry and market trends, and best practices

Requirements
The ideal candidate must have:

• Candidates should possess relevant qualifications
• A minimum of 2 years experience as a Digital Marketing Manager with experience in mobile acquisition
• Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform, and motivate
• Experience in optimising landing pages and user funnels
• Solid knowledge of analytics tools and MMPs (E.g., Google analytics, AppsFlyer, Firebase, etc.)
• Working knowledge of Ad serving tools
• Outstanding communication and interpersonal skills
• Up to date on the latest trends and technologies in digital marketing.

Nice to haves:

• Copywriting abilities
• Have an idea of what good design is
• Self-starter with the ability to work independently and collaborate with a team.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online