🇳🇬 Job Vacancies @ Stanbic IBTC Bank – 15 Positions

Job Title: Officer, Operations Risk

Job ID: 80442127A-0001
Location: Walter Carrington Crescent, Lagos
Job Type: Full-time
Business Segment: Insurance & Asset Management

Summary

• To evaluate internal operations and activities of the business in order to identify, assess, measure and mitigate risks arising from internal processes, people and systems of the different departments with; and external events that could impact and expose Stanbic IBTC Asset Management to potential risks.

Qualifications

• First Degree in any related discipline
• Minimum of 2 years’ experience in Risk Management, operations or any assurance function with proof of strong data analytics skill is an additional requirement
• Professional Accounting or Risk Management certification will be an added advantage
• Understanding of Cybersecurity fundamentals and IT Infrastructure will be an added advantage.

Behavioural Competencies:

• Upholding Standards
• Following Procedures
• Making Decisions
• Completing Tasks
• Establishing Rapport
• Team Working.

Technical Competencies:

• Evaluation of Internal Controls
• Fraud Investigation
• Written Communication
• Risk Control and Analysis.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Analyst, Test

Location: Lagos
Employment Type: Full-time

Job Summary

• As a Quality Assurance Test Analyst, you will be responsible for playing a critical role in the software development lifecycle by ensuring that our products meet the highest quality standards.
• You will work closely with developers, product managers, and other stakeholders to identify and troubleshoot defects, write test cases, and execute test plans.
• Conducting both manual and automated tests to identify defects, bugs, and inconsistencies in software and systems.
• Performing regression testing to ensure that new code changes or updates do not negatively impact existing functionality.
• Analyzing test results to identify trends, patterns, and areas for improvement in software quality.
• Creating and maintaining accurate and up-to-date test documentation, including test plans, test cases, and test results.

Qualifications

• B.Sc. Computer Science, Information Technology, or a related field.
• Professional Certification can be an added advantage.

Experience:

• 5-7 Years of Experience with software testing methodologies and test execution (e.g., black-box testing, white-box testing).
• Experience with bug tracking tools (e.g., Jira, Bugzilla) is a plus.
• Experience with scripting languages (e.g., Python, Java) is a plus.

Behavioural Competencies:

• Interacting with People
• Interpreting Data
• Managing Tasks
• Meeting Timescales
• Upholding Standards

Technical Competencies:

• Creative Mindset
• Excellent interactive and assertive skill
• Attention to detail.
• Good innovative skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Officer, Business Development

Job Ref ID: 80442285A-0001
Location: Trans-Amadi Road, Port Harcourt - Rivers
Job Type: Full-time
Business Segment: Insurance & Asset Management

Job Description

• To grow and develop insurance income for the business and deliver profitable revenue streams from within and outside of the Stanbic IBTC Group.
• Ensure effective cross sell of insurance products and services across all major product lines.
• Execution of the regional sales strategy to achieve all revenue goals and targets through engagement with both external and internal stakeholders.

Qualifications

• Candidates should possess a First Degree in any related discipline
• 4-5 years post-NYSC experience
• Experience in a financial services is an added advantage
• Experience in cross selling of insurance products and services across all major product lines

Behavioural Competencies:

• Establishing Rapport
• Articulating Information
• Generating Ideas
• Convincing People
• Exploring Possibilities

Technical Competencies:

• Active Listening
• Effective Business Communication
• Query Resolution
• Customer and Client Focused Innovation
• Driving Delivery of Results

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Officer, Business Development

Job Ref ID: 80442284A-0001
Location: Lagos
Job Type: Full-time
Business Segment: Insurance & Asset Management

Job Description

• To grow and develop insurance income for the business and deliver profitable revenue streams from within and outside of the Stanbic IBTC Group.
• Ensure effective cross sell of insurance products and services across all major product lines.
• Execution of the regional sales strategy to achieve all revenue goals and targets through engagement with both external and internal stakeholders.

Qualifications

• Candidates should possess a First Degree in any related discipline
• 5-7 years post-NYSC experience
• Experience in a financial services is an added advantage
• Experience in cross selling of insurance products and services across all major product lines

Behavioural Competencies:

• Establishing Rapport
• Articulating Information
• Generating Ideas
• Convincing People
• Exploring Possibilities

Technical Competencies:

• Active Listening
• Effective Business Communication
• Query Resolution
• Customer and Client Focused Innovation
• Driving Delivery of Results

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Officer, Business Development

Job Ref ID: 80442286A-0001
Location: Ahmadu Bello Way, Kaduna
Job Type: Full-time
Business Segment: Insurance & Asset Management

Job Description

• To grow and develop insurance income for the business and deliver profitable revenue streams from within and outside of the Stanbic IBTC Group.
• Ensure effective cross sell of insurance products and services across all major product lines.
• Execution of the regional sales strategy to achieve all revenue goals and targets through engagement with both external and internal stakeholders.

Qualifications

• Candidates should possess a First Degree in any related discipline
• 2-3 years post-NYSC experience
• Experience in a financial services is an added advantage
• Experience in cross selling of insurance products and services across all major product lines

Behavioural Competencies:

• Establishing Rapport
• Articulating Information
• Generating Ideas
• Convincing People
• Exploring Possibilities

Technical Competencies:

• Active Listening
• Effective Business Communication
• Query Resolution
• Customer and Client Focused Innovation
• Driving Delivery of Results

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Officer, Client Service 

Job Ref ID: 80434934A-0001
Location: Lagos
Job Type: Full-time
Business Segment: Insurance & Asset Management

Job Description

• To provide an effective Query Resolution service in a professional, friendly manner.
• To provide customer support and service to all customers and ensure customer satisfaction in all day to day activities.
• Ensure prompt customer renewal notification through telephone calls and emails.
• Effectively track and provide reports on all existing insurance policies

Qualifications

• Candidates should possess a First Degree in related discipline
• 1 -2 years post-NYSC experience

Behavioural Competencies:

• Establishing Rapport
• Generating Ideas
• Interacting with People
• Making Decisions
• Managing Tasks
• Pursing Goals
• Upholding Standard

Technical Competencies:

• Customer Understanding (Business Banking)
• Product and Services Knowledge
• Product Related Systems (Business Banking)

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Supervisor, CCC, Outbound 

Location: Lagos
Job Type: Full-time

Job Description

• Responsible for the day-to-day operations of the consultants to drive outbound sales activities in fulfilment to achieve sales targets and the strategic goals for customer acquisition.
• The Outbound supervisor will cater to our African China customers.

Job Responsibilities

• Engage our African China customers to entrench existing customers, onboard new customers and provide necessary support as may be required.
• Lead and supervise a team of outbound telesales consultants to meet sales targets and objectives.
• Develop and implement effective telesales strategies to drive customer engagement and sales conversions.
• Act as the first line of escalation for all related customer queries/complaints
• Ensure compliance with regulatory requirements and internal policies in all telesales activities.

Qualifications

• Candidates should possess a First Degree
• Minimum of 2 years Operational and Customer Service experience, Result Oriented
• Proficiency in the use of English and Mandarin languages is an added advantage

Behavioural Competencies:

• Customer Insight Analytics
• Knowledge & Experience in Effective Service Delivery
• Strong Organizational Skills
• Ability to work with minimal supervision.

Technical Competencies:

• Customer Insight Analytics
• Relationship Management
• Telesales

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Officer, eCommerce, Digital Acquisition and Engagement

Location: Victoria Island, Lagos
Job Type: Full-time

Job Summary

• The officer eCommerce, digital acquisition and engagement is responsible for quality engagements to create visibility for ecommerce propositions for revenue generation, new customer acquisition and transaction volume through the products’ delivery channels.
• Drive visibility of new functionalities and enable successful product uptake

Job Responsibilities

• Engage business stakeholders to develop, plan digital sales strategy for campaigns across channels.
• Work with product owners to enable products without digital footprint achieve digitalization and launch of new feature.
• Enable A/B test of messages developed for efficiency and adoption.
• Develop MIS reports for portfolio analysis to assist management in decision making.
• Constantly engage brand & marketing and products owners to develop visibility campaigns all year round

Qualifications

• Minimum of First Degree
• 3-5 years of experience in marketing, product management. Strong communication and interpersonal skills are crucial. The ability to build and maintain relationships

Behavioural Competencies:

• Generating Ideas
• Providing Insights
• Collaborative
• Data intelligence
• Approachable

Technical Competencies:

• Customer Understanding
• Product Knowledge
• Data Driven Digital Marketing
• Risk Awareness.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Banker, Personal

Job Ref ID: 80414288A-0001
Location: Minna, Niger
Job type: Full-time

Job Description

• Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition.
• Provide an efficient personal banking service and support to a portfolio of branch-based clients across the gold, silver and blue segments.
• Achievement of expansion, cost management and customer retention targets through a proactive call plan and active cross selling.
• Provide customers at the branch with basic day-to-day services.

Key responsibilities

• Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities.
• Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective
• Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
• Ensure that customers are appropriately educated regarding the value of using self-service channels (Internet Banking, ATMs & Mobile Banking) to empower customers and minimise adhoc service requests.
• Assist with migration to facilitate the migration of customers to self-service channels where appropriate.

Qualifications

• Minimum of a B.Sc / B.A / B.Tech in any course.

Experience:

• 0-2 years banking experience, preferably interfacing with customers.
• Strong relationship management background.
• Experienced in upholding the highest levels of service.
• Experience in completing credit applications successfully.

Additional Information:
Behavioural Competencies:

• Checking Things
• Convincing People
• Developing Expertise
• Establishing Rapport
• Following Procedures
• Team Working
• Thinking Positively.

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding ( Consumer Banking)
• Product Knowledge (Consumer Banking).

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Officer, Settlements

Job Ref ID: 80441949A-0001
Location: Victoria Island, Lagos
Job Type: Full-time

Job Description

• The Settlement Officer is responsible for ensuring the timely and accurate processing of financial transactions, including payments, fund transfers, settlements, and reconciliations.
• The ideal candidate will have a strong understanding of financial instruments, settlement cycles, and regulatory requirements within the asset management industry.
• This role involves working closely with internal teams, custodians, financial institutions, and counterparties to maintain efficient cash flow management while ensuring compliance with regulatory and operational guidelines.
• This position requires expertise in payment execution, fund transfers, reconciliation, and regulatory compliance, ensuring seamless financial operations and mitigating risks in transactions

Qualifications

• B.Sc in related discipline.
• 2 - 3 years post-NYSC experience.
• Professional certification (ICAN,ACCA) is an added advantage.

Additional Information
Behavioural Competencies:

• Managing Tasks
• Meeting Timescales
• Pursuing Goals
• Showing Composure
• Team Working
• Thinking Positively
• Upholding Standards
• Valuing Individuals

Technical Competencies:

• Financial Accounting
• Financial and Accounting Control
• Financial Systems Administration
• Product and Services Knowledge
• Product Knowledge (Consumer Banking)
• Product Related Systems (Consumer Banking)
• Reconciling Financial Records

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Officer, Collections

Job Ref ID: 80441948A-0001
Location: Victoria Island, Lagos
Job Type: Full-time

Job Description

• Collection Officer is in charge of receiving inflows made by clients into our various mutual fund accounts and ensuring that client inflows are applied within the agreed timelines.
• He/she is responsible for engagement with custodians for the execution of returns transactions within the SLA.
• Daily processing of returns for transactions below the approved threshold and unconfirmed inflows with vague narration.

Qualifications

• B.Sc in a related discipline
• 2 - 3 years post-NYSC experience
• Experience in transaction processing workflow and control processes, and general knowledge of asset management matters

Additional Information
Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Checking Things
• Developing Expertise
• Documenting Facts
• Embracing Change

Technical Competencies:

• Banking Process & Procedures
• Client Knowledge
• Financial Systems Administration
• Product and Services Knowledge
• Risk Identification
• Risk Management.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Officer, Redemptions

Job Ref ID: 80441947A-0001
Location: Victoria Island, Lagos
Job Type: Full-time

Job Description

• To process and fulfil all withdrawal requests submitted by clients across the various funds managed by Stanbic IBTC Asset Management Limited.
• Posting redemption request to core application for withdrawal and follow through the settlement process.
• Daily review and resolution outstanding Reconciliations items and Keeping proper records and tracking of outstanding redemptions.

Qualifications

• B.Sc in a related discipline
• 2 - 3 years post-NYSC experience
• Professional certification (ACA/ACCA) is an added advantage

Additional Information
Behavioural Competencies:

• Generating Ideas
• Making Decisions
• Embracing Change
• Establishing Rapport
• Following Procedures
• Team Working
• Thinking Positively

Technical Competencies:

• Financial Systems Administration
• Product and Services Knowledge
• Product Knowledge (Consumer Banking)
• Product Related Systems (Consumer Banking)
• Reconciling Financial Records
• Risk Identification
• Risk Management.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Officer, Reconciliations

Job ID: 80441946A-0001
Locations: Victoria Island, Lagos
Employment Type: Full-time

Job Description

• The Reconciliation Officer is responsible for preparing reconciliations, accurately matching items, saving and documenting all source documents, investigating outstanding items, resolving and clearing all outstanding items within the defined risk based timelines.
• The Officer is expected to execute all transactions with high level of integrity and ethical standards, as well as execute in an effective and efficient manner to enable customer satisfaction.

Qualifications

• First Degree in Accounting or any social science related discipline
• 2 - 3 years post-NYSC experience
• Experience in a financial services is an added advantage
• Experience in transaction processing workflow and control processes, and general knowledge of asset management matters

Additional Information
Behavioural Competencies:

• Completing tasks
• Following procedures
• Taking Actions
• Checking Details
• Documenting Facts
• Embracing Change

Technical Competencies:

• Resolution Processing
• Client Engagement
• Data Management (Administration)
• Financial Systems Administration
• Product and Services Knowledge
• Reconciling Financial Records.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager, Relationship (ACB)

Location: Nigeria

Job Summary

• To effectively resolve customer complaints and complex queries.
• Ensuring a consistent and positive brand experience for Africa China Banking clients. This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.

Qualifications

• BSc in Social Science or related field.
• Master's and Professional certifications can be an added advantage.

Experience:

• 1- 3 years of experience in Operations, Channel, Call Centre, Helpdesk -Service, Support, Project Implementation and management.
• Understanding of Stanbic IBTC’s products and services.
• Mandarin speaking.

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Exploring Possibilities

Technical Competencies:

• Banking Process & Procedures
• Customer Understanding (Consumer Banking)
• Product Knowledge (Consumer Banking)
• Active Listening
• Query Resolution.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online