Job Vacancies @ Stanbic IBTC Bank – 9 Positions

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the following positions below:

1.) Manager, Service, OSS
2.) Officer, International Money Transfer
3.) Fund Accountant, Payments & Settlements
4.) Advisor, Legal, Personal & Private Banking
5.) Accountant, Fund
6.) Team Lead, Client Communication
7.) Manager, Regulatory Affairs
8.) Assistant, Marketing - Personal and Private Banking (PPB)
9.) Assistant, Data & Platform Marketing

Job Title: Manager, Service, OSS

Job Ref ID: 80446228A-0001
Location: Walter Carrington Crescent, Lagos
Business Segment: Group Functions
Job Type: Full-time

Job Description

• To resolve escalated customer complaints and restore, improve and ensure a consistent and predictable branded service recovery experience to retain customers and to minimise reputational risk.
• To engage customers on their preferred channel of communication.
• To ensure that complaints are understood and appropriately resolved according to the complaints management and internal dispute resolution processes (for personal and business customers).

Qualifications

• Type of Qualification: Secondary/High school/A levels/Matric
• Field of Study: Not applicable

Experience Required:
Client Coverage:

• Personal and Private Banking
• 5-7 years Experience in a customer facing service environment (call centre, branch or OSS).
• Understands the customer distribution network, service processes, products and systems; Ombudsman terms of reference, legislation and its application.

Additional Information:
Behavioural Competencies:

• Articulating Information
• Checking Things
• Convincing People
• Developing Expertise
• Embracing Change
• Examining Information
• Following Procedures
• Generating Ideas
• Making Decisions
• Taking Action
• Team Working
• Upholding Standards

Technical Competencies:

• Active Listening
• Difficult Calls Management
• Query Resolution
• Risk Identification
• Risk Management
• Telephone Caller Handling
• Verbal Communication

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Officer, International Money Transfer

Job Ref ID: 80444964A-0001
Location: Walter Carrington Crescent, Lagos
Business Segment: Personal & Private Banking
Job Type: Full-time

Job Description

• To prospect and add at least one new International Money Transfer Operator (IMTO) into the Bank's international remittances books, ensure adequate communication is maintained, while dealing cautiously with all Branches towards the resolve of all issues and direct all issues that require liaising with the IMTOs through phone calls to their customer services and team members and ensure adequate feedback is obtained.

Job Responsibilities

• Work towards the growth of the IMTO Business in all Branches across the bank
• Prospect and add at least one new IMTOs into the Banks Intl remittances books.
• Work on the reactivation of at least one dormant IMTO in the Remittances Books monthly
• Resolve issues through conciliation, investigation and all other alternatives
• Engage the various stakeholders to promote the IMTO business in the Bank.

Qualifications

• University Degree in a Social Management Sciences

Experience Required:

• 2-3 years of experience in International Money Transfer operation and business

Additional Information:
Behavioural Competencies:

• Developing Relationships
• Thinking Positively
• Providing Insights
• Generating Ideas
• Challenging Ideas

Technical Competencies:

• Product Development
• Product Knowledge
• Know your customer
• Client Engagement

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Fund Accountant, Payments & Settlements

Job Ref ID: 80446203A-0001
Location: Walter Carrington Crescent, Lagos
Business Segment: Insurance & Asset Management
Job Type: Full-time

Job Description

• The Fund Accountant is responsible for ensuring that all investment decisions vis-à-vis settlement of trades on the Funds are carried out whilst ensuring that proper controls have been put in place.

Job Responsibilities

• Prepare settlement instructions based on investment decisions to the Custodians and ensure completeness.
• Upload the price list gotten into the system.
• Posting and execution of other trades and investments transactions across funds under management.
• Daily reports and cash reconciliation, assets reconciliation, payments and transfers out of funds and monthly reconciliation of the fund’s portfolio to the Custodians position.

Qualifications

• University Degree in Finance and Accounting, and ACCA or ICAN or CIMA certification

Experience Required:

• 3-4 year's experience in Finance with product knowledge, effective communication, advanced Microsoft office skills – Excel, Word.

Additional Information:
Behavioural Competencies:

• Thinking Positively
• Pursuing Goals
• Team Working
• Meeting Timescales

Technical Competencies:

• Financial Analysis
• Cash Reconciliation
• Presentation Skills
• Evaluation of Internal Controls.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Advisor, Legal, Personal & Private Banking

Job Ref ID: 80446433A-0001
Location: Walter Carrington Crescent, Lagos
Business Segment: Group Functions
Job Type: Full-time

Job Description

• To manage and mitigate the legal risks, provide legal advisory and implement adequate controls with regards to all legal matters pertaining to the PPB segment, ensuring that the segment’s activities adhere to the provisions of the Laws of the Federal Republic of Nigeria especially with respect to the Stanbic IBTC ethical and financial practices within the industry.
• The Legal Advisor will work closely with other PPB Legal Lawyers to provide legal, regulatory, reputational and transactional advice and support in relation to the activities of the PPB business segment, with the objective of assisting the business heads achieve their business goals in a manner consistent with sound risk management.

Key Responsibilities

• Responsible for providing timely, commercial and judgement based legal advice on key issues affecting the industry especially as it relates to the PPB segment.
• Providing legal opinions on matters directly affecting the PPB segment’s operational structure.
• Build relationships with external counsels and other members of the PPB Legal team.
• Draft, vet and review Legal Documents such as Deed of Assignment, Deed of Sublease, Deed of Legal Mortgage and other documents required for perfection of title/legal mortgage.
• Providing sound legal opinion and advice to the branches and unit within the business.
• Liaise as an intermediary between units/departments and external parties including external legal counsel, and at meetings where legal representation is required.

Qualifications

• Bachelors-in-Law from a university (LLB) as well as the Nigerian Law School (B.L) required

Experience Required:

• 3-4 years experience in handling legal issues, relating with regulators and external solicitors.
• 3-4 years experience in legal mortgage and commercial transactions will be an added advantage.

Additional Information:
Behavioural Competencies:

• Checking Things
• Convincing People
• Documenting Facts
• Examining Information
• Following Procedures
• Interacting with People
• Making Decisions
• Managing Tasks
• Meeting Timescales
• Taking Action
• Team Working
• Upholding Standards

Technical Competencies:

• Business Acumen (Audit)
• Customer Understanding ( Consumer Banking)
• Email Monitoring
• Promote Good Governance, Risk & Control
• Records and Archive Management
• Written Communication.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Accountant, Fund

Job Ref ID: 80446126A-0001
Location: Walter Carrington Crescent, Lagos
Business Segment: Insurance & Asset Management
Job Type: Full-time

Job Description

• The Fund Accountant is responsible for keeping the books of accounts for all Funds under management and ensuring that all Funds’ assets are properly accounted for.

Job Responsibilities

• Communicate with the Investment Management, Benefit Management and Business Development teams within compliance framework, to optimize clients’ satisfaction and achieve execution of investment.
• Carry out daily cash reconciliation and periodic assets reconciliation, payments and transfers out of funds and monthly reconciliation of the fund’s portfolio to the Custodians position.
• Communicate and attend entrance/exit audit meetings in respect of the financial audits of funds.
• Regular review of the financial records and accounts of all funds under management.
• Monthly rendition of Risk Management Assessment Report (RMAS) to the National Pension Commission.

Qualifications

• Type of Qualification: BSc
• Field of Study: Finance and Accounting, and ACCA or ICAN or CIMA certification

Experience Required:

• 3-4 year's experience in Finance with product knowledge, effective communication, advanced Microsoft office skills – Excel, Word.

Behavioural Competencies:

• Thinking Positively
• Pursuing Goals
• Team Working
• Meeting Timescales

Technical Competencies:

• Financial Analysis
• Cash Reconciliation
• Presentation Skills
• Evaluation of Internal Controls

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Team Lead, Client Communication

Job Ref ID: 80446430A-0001
Location: Walter Carrington Crescent, Lagos
Business Segment: Insurance & Asset Management
Job Type: Full-time

Job Description

• The Client Communications Team Lead is to ensure that the team delivers superior customer service to external and internal clients’ complaints and enquiries through various communication channels such as letter, e-mail, social media and chat.

Job Responsibilities

• Providing customers with accurate information on our products and services, their Retirement Savings Accounts and also on other guidelines relating to the industry.
• The supervisor manages, leads and supports a dynamic team in its day-to-day operation to ensure customer satisfaction and retention (customer loyalty) as well as continuity to improve on the current processes to ensure a world-class service delivery.
• Reporting/data management.
• Creation of pension account awareness and achieve quality customer service.

Qualifications
Type of Qualification:

• University Degree

Experience Required:

• 3-4 Years hands on experience on customer service roles, good interpersonal skills, communication skill, data analysis skills and customer service experience.
• 1-3 Years in experience in pension fund administration, managing and leading a successful team.

Behavioural Competencies:

• Leading People
• Establishing Rapport
• Exploring Possibilities
• Upholding Standards
• Generating Ideas

Technical Competencies:

• Excellent knowledge of the dynamics and technical aspects of fund management.
• Understanding of policies and procedures.
• Data Analysis
• Experience in Customer Care duties and responding to Client Enquiries.
• Excellent use of MS Office applications, and other customer related tools

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager, Regulatory Affairs

Job Ref ID: 80446272A-0001
Location: Abuja (FCT)
Job Type: Full-time
Business Segment: Group Functions

Job Description

• To analyse & identify compliance risks, processes & controls and provide advice to management to effectively manage compliance issues.

Key Responsibilities

• Responsible for regulatory change management and interactions for both internal and external stakeholders.
• Coordinate periodic reviews on regulatory policies and circulars that impact business in line with regulatory change management process
• Ensure regulatory guidelines are embedded with stakeholders and implemented within timelines.
• Initiate and implement strategies in line with Risk and Conduct corporate objective of the Group
• Ensure the implementation of compliance monitoring plans developed through assurance exercises.
• Develop and implement compliance monitoring plan tailored to relevant regulations and extant laws relating to stakeholders based on the risk assessment of the business.
• Ensure that Business is advised timely and document impact analysis of regulatory developments.

Qualifications

• University Degree in Finance or Accounting
• ACCA, ACAMS or any other Compliance related certification

Experience Required:

• 4-5 years' experience in financial services, knowledge of corporate and transaction products and services, knowledge of foreign exchange regulations and operations.
• Strong business knowledge in terms of applicable business areas. Ongoing awareness of regulatory requirements which relate to the Group's business as well as compliance best practices and trends with the proven ability to influence all levels of employees across multiple countries and business areas to effectively implement compliance frameworks.

Additional Information
Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Checking Things
• Convincing People
• Generating Ideas
• Interacting with People
• Making Decisions
• Meeting Timescales
• Providing Insights
• Team Working
• Thinking Positively
• Upholding Standards

Technical Competencies:

• Compliance
• Financial Industry Regulatory Framework
• Legal Compliance
• Promote Good Governance, Risk & Control
• Risk Management
• Strategic Planning and Reporting

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Assistant, Marketing - Personal and Private Banking (PPB)

Job Ref ID: 80413678A-0001
Location: Walter Carrington Crescent - Lagos
Job Type: Full-time
Business Segment: Group Functions

Job Description

• To support in the delivery of real value to the Personal and Private Banking portfolio of Stanbic IBTC by executing against the given Brand and Marketing strategy and plan.
• To support in the development and execution of Brand and Marketing campaigns and collateral requirements.

Job Responsibilities

• Support in managing all functions comprising marketing communications associated with Personal and Private Banking including advertising, public relations, direct marketing, media placement, sales collateral, press releases, special events, market research, creative production, media planning, internal and external communication, sponsorships, and all other marketing related activities.
• Assist in managing Personal and Private Banking marketing cross-functionally across the country including customer offerings, country marketing portfolio and marketing support teams (for example., research, communications, digital, customer offerings, and business unit marketing).
• Support in developing strategies and plans that provide a steady flow of demand (for example, through sales leads) and include effective measurement on the return on marketing programme investments across Nigeria by the Personal and Private Banking marketing team.
• Ensure marketing reports and communications contain relevant information to be used by the Business and is in line with the requirements for Personal and Private Bank Brand and Marketing as a whole.
• Ensure that marketing evaluation systems are in place that relate to goals and objectives of the business units and reports progress to the Personal and Private Bank Marketing Manager.

Qualifications

• University Degree.

Experience Required:

• 2-3 years' experience in planning, coordinating, and executing events of different scales and types
• 2-3 years proven ability to manage projects, ensuring all tasks are completed on time and within budget.

Additional Information:
Behavioural Competencies:

• Adopting Practical Approaches
• Checking Things
• Conveying Self-Confidence
• Developing Expertise
• Examining Information
• Managing Tasks
• Meeting Timescales
• Showing Composure
• Taking Action
• Team Working
• Thinking Positively
• Upholding Standards.

Technical Competencies:

• Brand and Product Activations
• Conducting Research
• Leveraging Events
• Project Administration Skills
• Project Planning
• Stakeholder Management.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Assistant, Data & Platform Marketing

Job Ref ID: 80446226A-0001
Location: Walter Carrington Crescent - Lagos
Job Type: Full-time
Business Segment: Group Functions

Job Description

• To actively moderate, monitor & manage reputational risk across the Banks Social Media platforms.
• To explore product/sales opportunities & assists with fulfilment of such opportunities including Adoption and retaining clients at risk of attrition.
• To actively engage clients coming through priority queue and resolves general queries and Executive complaints coming through social media Priority queue.
• To own & resolve any queries or complaints including high risk nature complaints on social media.

Job Responsibilities

• Develop and implement marketing programmes that target specific channels to promote the brand product offerings.
• Responsible for planning, implementing, managing and monitoring Stanbic IBTC’s brand across all available channels in order to increase awareness, sales and customer retention.
• Identify opportunities to improve the digital platform processes, documentation, templates and outputs in line with business requirements.
• Co-ordinate social content across multiple social communities and teams across all our business units.
• Collect customer data and analyse interaction and visits, and use this information to create comprehensive reports and improve future marketing strategies and campaigns.
• Coordinate the interaction between the stakeholders responsible for sub-projects of a Digital Marketing campaign.
• Translate approved digital media strategies into feasible digital marketing plans and activities and coordinate the implementation thereof within a multi-functional team.

Qualifications

• University Degree

Experience:

• 1-2 years experience in brand management and customer engagement on social media platforms.
• Exposure to Salesforce. Experience in business writing.
• 2-4 years experience in Client experience Management. Experience in dealing with customer queries and complaints within a financial institution.

Additional Information:
Behavioural Competencies:

• Articulating Information
• Checking Things
• Convincing People
• Developing Expertise
• Directing People
• Establishing Rapport
• Examining Information
• Following Procedures
• Making Decisions
• Taking Action
• Team Working
• Upholding Standards

Technical Competencies:

• Active Listening
• Difficult Calls Management
• Query Resolution
• Telephone Caller Handling
• Verbal Communication

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online