Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.

We are recruiting to fill the following positions below:

1.) Customer Experience Associate
2.) Senior Data Scientist
3.) Broker Relationship Executive
4.) Consumer Business Associate
5.) Freelance Telemedicine Doctor

Job Title: Customer Experience Associate

Location: Lagos
Employment Type: Full Time

Job Description

• The Customer Experience Program Associate is a key member of the Customer Success team.
• The individual will be instrumental in gaining and sharing clients, enrollees, and provider experiences across key service metrics.
• The ideal candidate would be a proactive person, who sees opportunities in challenges, engages required cross-functional teams to develop initiatives, and measures the impact of the initiatives.

Responsibilities
The key role of the Rhoman includes supporting the CX Program Manager with:

• Analysis of verbatim comments from NPS and CSAT surveys and creating a hierarchy of detractor and promoter themes.
• Analysis of Feeds data to keep an eye on the type and frequency of interactions (in categories) handled by RCC agents to understand complaints/root causes, and volumes of repeat inquiries of inquiries and requests.
• Carrying out service audit visits to RFC and 3rd-party providers and preparing reports for stakeholders.
• Work with cross-functional teams on executing customer experience initiatives.
• Closing the loop by ensuring customers are aware of our knowledge of their pain points and the initiatives implemented to resolve them.
• Managing a progress tracker on all agreed initiatives.
• Participate in enrollee focus groups to vet communication and service plans
• Follow up with stakeholders on the status of CX initiatives and analyze available data to measure the impact of the initiatives.
• Support with data requests for NPS surveys across all Reliance Health markets.
• Research customer experience trends in the health insurance sector and present insights.
• Assist in putting together NPS and CSAT reports periodically.

Requirements

• Minimum of 1year experience working within the RCC
• BSc / HND
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office tools
• Strong analytical skills
• Team player
• Problem solver
• Willingness to learn
• Adaptability.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Data Scientist

Location: Lagos (Remote)
Employment Type: Full Time

Job Description

• Reliance Health is seeking an experienced and innovative Senior Data Scientist to lead our efforts in harnessing data to improve healthcare outcomes and drive business growth.
• The team is relatively unestablished, so this is a greenfield opportunity to help shape the future of the function and to take a leading role in varied and high-value initiatives.

Job Details

• Develop and implement advanced data analytics and machine learning models to solve complex problems in areas such as risk assessment, customer segmentation, fraud detection, and predictive modelling.
• Collaborate with cross-functional teams to identify opportunities for leveraging company data to drive business solutions and strategy.
• Design and build data-driven products and services to enhance customer experiences and operational efficiency.
• Develop with modularity, repeatability and scalability in mind.
• Conduct rigorous data analysis to inform decision-making and present findings to stakeholders at all levels.
• Stay abreast of industry trends and emerging technologies in data science and healthcare; evaluate and recommend new tools and approaches to improve existing systems.
• Ensure data integrity and compliance with relevant regulations and ethical standards.

Requirements
Must have:

• Five year’s experience within Data Science roles OR three years’ experience within Data Science roles with at least a Masters Degree in a related field
• Strong proficiency in Python, R, or Similar
• A problem solvers mindset, with the ability to consider a problem from multiple angles and identify appropriate solutions.
• Excellent communication skills; you are able to translate the complex into actionable, understandable business insight.

Nice to have:

• Experience within the healthcare or insurance industries.
• Proficiency in SQL.
• Technical experience leading projects throughout their lifecycle; from scoping, development and putting them into production.

Benefits

• Remote by default
• Work alongside & learn from best-in-class talent
• Join a market leader within the HealthTech space
• Attractive Salary & benefits
• Unlimited leave days
• Fantastic work culture
• Great work-life balance.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Broker Relationship Executive

Location: Lagos
Employment type: Full-Time

Job Summary

• We are seeking a motivated and dynamic Broker Relationship Executive to join our team. The ideal candidate will have a strong background in relationship management, sales, and the healthcare industry.

Responsibilities

• As a Broker Relationship Executive, you will be responsible for building and maintaining strong relationships with brokers, driving sales, and ensuring customer satisfaction.
• Develop and strengthen robust relationships with existing and potential brokers to foster loyalty and trust.
• Act as the main liaison for brokers, providing prompt and exceptional support for their inquiries and needs.
• Schedule and conduct regular meetings with brokers to understand their requirements, challenges, and provide tailored solutions.
• Pinpoint new business opportunities and work closely with brokers to drive sales and business growth for large businesses.
• Assist brokers in effectively presenting and promoting Reliance Health's products and services to their clients.
• Leverage broker relationships to meet and exceed sales targets and objectives.
• Offer thorough training and resources to ensure brokers are knowledgeable about our products and services.
• Help brokers navigate our systems and processes, ensuring a seamless experience for them and their clients.
• Address and resolve any issues or concerns raised by brokers efficiently and effectively.
• Perform market research to identify trends, opportunities, and gaps within the broker network.
• Keep up to date with industry developments and competitor activities to refine strategies and actions.
• Collect feedback from brokers to continuously improve our products, services, and overall support. Bachelor's degree in Business Administration, Marketing, or a related field.
• Keep detailed and accurate records of broker interactions, sales activities, and outcomes.
• Compile and present regular reports on broker performance, sales metrics, and market insights.
• Use data to monitor progress, identify areas for improvement, and inform decision-making processes.

Requirements

• Bachelor's degree in Business, Marketing, Sales, or a related field.
• Proven experience (at least 2 years) in relationship management, sales, or a similar role, preferably in the healthcare or insurance industry.
• Previous work experience with brokers preferred
• Strong understanding of the healthcare market and products.
• Excellent communication and interpersonal skills with the ability to build and maintain relationships.
• Strong analytical and problem-solving abilities.
• Proactive and results-driven with a strong sales acumen.
• Ability to work independently and as part of a team.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Consumer Business Associate

Location: Lagos (Remote)
Employment Type: Full time
Department: Consumer Business

Description

• The ideal candidate will be responsible for building and maintaining relationships with our clients, ensuring customer satisfaction, and driving business growth.
• This role requires excellent communication skills, a proactive attitude, and a passion for delivering exceptional service.

Responsibilities

• Develop and maintain strong relationships with clients to understand their needs and provide tailored solutions.
• Manage client accounts, ensuring high levels of customer satisfaction and retention.
• Conduct regular follow-ups with clients to assess their satisfaction and address any issues or concerns.
• Collaborate with the sales and marketing teams to develop strategies for customer acquisition and retention.
• Analyze customer feedback and provide insights to improve products and services.
• Prepare and deliver presentations to clients, highlighting the benefits of our products and services.
• Stay updated on industry trends and competitor activities to identify new business opportunities.
• Assist in developing and implementing customer service policies and procedures.
• Handle customer inquiries, complaints, and feedback professionally and in a timely manner.
• Achieve sales targets and contribute to the overall growth of the business.

Requirements

• Candidates should possess Bachelor's Degrees in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service, sales, or account management.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive attitude.
• Ability to work independently and as part of a team.
• Good organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience in the healthcare industry is a plus.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Freelance Telemedicine Doctor

Location: Lagos
Employment type: Full-Time

Description

• The role sits in our clinical team to provide excellent medical care to our patients virtually.
• The role holder ideally will be an individual comfortable with providing adequate and delightful care to patients of all ages, and at all levels of health literacy and has an interest in driving ongoing innovations in improving primary care delivery.

Requirements

• Minimum of an MBBS, MBChB, or its equivalent.
• Fully registered with the Medical and Dental Council of Nigeria with a valid Licence
• 1-3 years post-graduation from medical school, preferably a Medical Officer
• Have access to a mobile device (Android or IOS) and stable internet.
• Adept in the use of common mobile applications
• Demonstrated evidence of independently attending to common primary healthcare conditions
• Ability to communicate fluently in English.
• Can commit to being online and is readily available to pick up consultations as they are requested on the platform.
• Effective communicator, problem-solver, and logical thinker
• Exhibits courteousness, empathy, enthusiasm, and team spirit.
• Able to adapt to a fast-paced environment with a start-up mentality.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online