🇳🇬 Job Vacancies @ Nigerian Capital Development Fund (NCDF) Group Plc – 4 Positions

The Nigerian Capital Development Fund (NCDF) Group Plc is an impact investor focused on emerging markets. The NCDFGroup acts as a strategic umbrella for a diverse range of emerging ventures, encompassing Financial Technology, Affordable Green Housing & Renewable Energy, Entertainment & Media and Training & Mobility sectors. Our aim is to establish financially viable businesses that solve social and environmental problems.

We are recruiting to fill the following positions below:

1.) Service Administrator - Fluent in Spanish (Spoken and Written)
2.) Operations Manager
3.) Branch Coordinator
4.) Business Analyst

Job Title: Service Administrator - Fluent in Spanish (Spoken and Written) 

Location: Lagos
Employment Type: Full-time

Job Summary

• As a Service Administrator fluent in both spoken and written Spanish, you will be responsible for providing administrative support to our service department and ensuring seamless communication with Spanish-speaking clients and stakeholders.
• You will play a crucial role in facilitating efficient service operations and maintaining high levels of customer satisfaction.

Key Responsibilities

• Act as a primary point of contact for Spanish-speaking clients, addressing inquiries and providing information about services.
• Translate documents, emails, and other communications from Spanish to English and vice versa as needed.
• Assist in scheduling service appointments and coordinating technician assignments.
• Maintain accurate records of service requests, appointments, and customer interactions.
• Prepare service quotations, invoices, and reports in both English and Spanish.
• Collaborate with service technicians and other departments to ensure timely completion of service orders.
• Monitor service performance metrics and assist in identifying areas for improvement.
• Handle administrative tasks such as filing, data entry, and maintaining documentation.

Requirements

• Bachelor’s Degree in Business Administration, Communications, or a related field. (Associate degree with relevant experience may be considered)
• Proficiency in both spoken and written Spanish and English.
• Proven experience in customer service or administrative roles.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to work effectively in a multicultural environment.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Operations Manager 

Location: Lagos
Emplioyment Type: Full Time

Job Summary

• As an Operations Manager at our organization, you will oversee and coordinate daily operations across various departments to ensure smooth and efficient processes.
• You will be responsible for managing resources, optimizing procedures, and driving operational excellence to meet organizational goals and customer satisfaction targets.

Key Responsibilities

• Develop and implement operational strategies to improve productivity and efficiency.
• Monitor and analyze operational performance metrics; implement corrective actions as needed.
• Collaborate with department heads to streamline operations and enhance cross-departmental communication.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Manage operational budgets and resources effectively.
• Evaluate and optimize operational processes to reduce costs and improve service delivery.
• Lead and mentor a team of supervisors and operational staff, fostering a culture of accountability and continuous improvement.
• Oversee inventory management and logistics operations.
• Resolve operational issues and customer complaints in a timely manner.

Requirements

• Bachelor’s Degree in Business Administration, Operations Management, or a related field. (Master’s degree preferred)
• Proven experience in operations management or similar role.
• Strong leadership and organizational skills.
• Excellent analytical and problem-solving abilities.
• Ability to thrive in a fast-paced environment and manage multiple priorities.
• Exceptional interpersonal and communication skills.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Branch Coordinator

Location: Lagos
Employment Type: Full-time

Job Summary

• As a Branch Coordinator, you will play a key role in supporting the branch manager in daily operations and administrative functions.
• You will be responsible for coordinating branch activities, managing schedules, and ensuring efficient workflow to achieve organizational objectives.

Key Responsibilities

• Assist in overseeing daily branch operations and ensuring compliance with company policies and procedures.
• Coordinate and schedule meetings, appointments, and events for the branch manager and team members.
• Manage communication between branch staff and headquarters, ensuring timely dissemination of information.
• Prepare and distribute reports, presentations, and correspondence for internal and external stakeholders.
• Maintain inventory of office supplies and equipment; place orders as needed.
• Assist in recruitment and onboarding processes for new branch employees.
• Support branch manager in budget preparation and expense management.
• Handle customer inquiries and resolve issues promptly and professionally.

Requirements

• High School Diploma or equivalent; associate or Bachelor’s Degree preferred.
• Proven experience in administrative or coordination roles.
• Proficiency in MS Office suite (Word, Excel, Outlook, PowerPoint).
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Business Analyst

Location: Lagos

Job Description

• We are seeking a highly skilled and motivated Business Analyst with strong researcher, writer, Excel, and presentation skills to join our dynamic team.
• The ideal candidate will be responsible for analyzing business processes, gathering and interpreting data, and providing actionable insights to drive strategic decision-making.

Responsibilities

• Conduct research to gather data and information relevant to business objectives.
• Analyze and interpret data to identify trends, patterns, and insights.
• Prepare detailed reports and presentations to communicate findings and recommendations to stakeholders.
• Collaborate with cross-functional teams to understand business needs and requirements.
• Develop and maintain dashboards and reports using Excel and other data analysis tools.
• Identify opportunities for process improvement and efficiency gains.
• Assist in the development and implementation of business strategies and initiatives.
• Stay updated on industry trends and best practices in business analysis and data analytics.

Requirements

• Bachelor's Degree in Business Administration, Economics, Finance, or related field.
• Proven experience as a Business Analyst or similar role.
• Strong research and analytical skills with attention to detail.
• Proficiency in Microsoft Excel, including pivot tables, vlookup, and data visualization techniques.
• Excellent written and verbal communication skills.
• Ability to work independently and collaborate effectively in a team environment.
• Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.
• Experience with presentation software such as PowerPoint or Keynote.
• Knowledge of statistical analysis and modeling techniques is a plus.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their Applications to: career@ncdfgroup.com using the Job Title as the subject of the mail.

Note

• Read the job description carefully and start preparing your application.
• Please note that we only accept applications and CVs in English.
• If you require any reasonable adjustments at the application stage or later in the recruitment process, please send an mail to the e-mail above