M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

We are recruiting to fill the following positions below:

1.) IT Support Engineer
2.) Customer Care Representative
3.) Senior Backend Engineer (E-Mobility)

Job Title: IT Support Engineer

Location: Lagos
Job type: Full time
Department: Technology - IT Operations

Description

• We are looking for an IT Support Engineer to join our IT team in Nigeria; where progress, and humility are valued as highly as technical excellence.
• As an IT Support Engineer, you would be installing and configuring computer hardware’s, software’s, systems, networks, printers and scanners, provisioning user support for both remote and on-premises staff and troubleshooting and resolving issues with software or hardware in a timely manner using the available resources within the company.
• You would be walking colleagues or clients through steps to help them resolve their technical problems, responding to priority Incidences and Alerts via Phone, In person or electronically during and or after office hours while maintaining procedures and reports that provide technical support to the entire organization.
• Additionally, to ensure security and privacy of Networks and computer systems, you would be supporting the implementation of new solutions or applications, analyzing records and logs to spot underlying trends and potential issues.
• By extension, you would be tasked with creating accounts for new users and assisting them with password or login problems.
• This is an On-Site role, and you would be station in our office in Lagos, Nigeria. You would be reporting to the IT Support Team Lead and collaborating with other engineers and colleagues from across the UK, Europe and Africa.

Requirements

• Our expectation is that you have a working knowledge and expertise with variety of software, hardware, and applications including but not limited to Microsoft Office 365, Dynamics 365, Windows 11,3cx, Fresh works, In-tunes and Sophos, with a minimum of 2-years experience in a technical support role.
• If you have a basic understanding of Cloud and MSSQL Knowledge, coupled with Microsoft Certified IT Professional/CCNA Certifications then you might be the right person for the role.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Customer Care Representative

Location: Lagos

Responsibilities

• In this position, you will efficiently manage and respond to all customer inquiries received via phone.
• Your primary objective will be to provide comprehensive support regarding M-KOPA customer accounts or products, to achieve overall positive customer satisfaction through first-call resolution.
• As part of your role, you will be tasked with handling various Customer Care responsibilities.
• This includes receiving and managing all customer inquiries via phone and ensuring prompt and satisfactory responses.
• Addressing customer issues or queries will also be a significant aspect of your duties, with the ability to escalate matters to the next level of support when necessary.
• Moreover, meticulous documentation of all customer interactions in the provided systems will be essential for maintaining accurate records.
• You will also play a pivotal role in educating customers on relevant M-KOPA products and processes, empowering them to utilize our offerings effectively.
• Lastly, you will be expected to provide additional support as directed by the Customer Care Team Leader or Manager, contributing to the overall efficiency and effectiveness of our customer care services.
• In the dynamic world of customer service, experience is key. At least six months in a similar role, a passion for resolving difficult customer issues, and competency in using Microsoft Office will make you a reliable and adaptable team member.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Backend Engineer (E-Mobility)

Location: Lagos, Nigeria

Job Description

• As an engineer in Mobility, you will work as a collaborator, placing an emphasis on high quality output observability and monitoring as well as automated testing in all environments, including production, using infrastructure as code demonstrating the unique nature of some of our work.

Expertise

• Our expectations are that you would be comfortable working as part of a team which owns the entire software stack, including the supporting infrastructure, throughout the entire software lifecycle from inception, through production and right the way to decommissioning under a DevOps culture.
• We are looking for good grasp of / and experience with C#.NET, Event Driven Systems, microservices, testing and Deployment.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online