🇳🇬 Job Vacancies @ Economic Community of West African States (ECOWAS) – 31 positions

The Economic Community of West African States (ECOWAS) is a regional group of fifteen West African countries. Founded on 28 May 1975, with the signing of the Treaty of Lagos, its mission is to promote economic integration across the region.

We are recruiting to fill the following positions below:

1.) Office Technology Modernization & Enterprise Solution Officer
2.) Database Administrator
3.) Data Center Operations, Backup and Disaster Recovery Officer
4.) Service Desk Executive
5.) Systems Administrator
6.) Systems Sourcing and Implementation Officer
7.) Operations Officer, Infrastructure & Maintenance Officer
8.) Director, Information Technology Services
9.) Secretary General
10.) IT Assistant (x5)
11.) Help Desk Assistant (x6)
12.) Council Member Economist
13.) Reprographic Assistant
14.) Principal Programme Officer, Language Coordination
15.) Conference Technician (Interpretation and Conference Equipment)
16.) Protocol Assistant (Generic Pool)
17.) Bilingual / Trilingual Precis Writer
18.) Trilingual / Bilingual Editorial Assistant
19.) Conference Officer
20.) Reprographic / Documentation Officer
21.) Interpreter (English Booth / French Booth / Portuguese Booth)
22.) Conference Assistant

Job Title: Office Technology Modernization & Enterprise Solution Officer

Job Code: 20002611
Location: Abuja, Nigeria
Institution: ECOWAS Commission
Grade: P3/P4
Department: Internal Services
Directorate: Directorate of Information, Technology Service
Division: System Acquisition and Implementation
Status: Permanent
Line Supervisor: PO System Acquisition and Implementation
Supervising: IT Assistant

Role Overview

• Under the direct supervision of the Principal Officer, Systems Acquisition & Implementation, the incumbent accelerates IT modernization, centralizing best practices and expertise for holistic transformation within ECOWAS. He/She will be responsible for enhancing innovation and continuously modernizing ECOWAS IT infrastructure as opportunities and challenges emerge over time.
• He/She will improve current IT infrastructure and set the direction for integrating information technology and the Commission’s programs experience, via modernization strategies that will drive optimizations and improvements in the security, agility, responsiveness, and efficiency of the Commission’s front and back IT office infrastructure and processes.

Roles and Responsibilities

• Actively support ECOWAS modernization program from start to finish in accordance with the Commissions policies and processes, produce clear, detailed project scoping and design documentation to be used by technical specialists to build appropriate solutions.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Drive and challenge business units on their assumptions of how they will successfully execute their plans.
• Develop and execute service desk and staff experience modernization strategies incorporating leading technology, and best practices to ensure solutions can meet their current and future needs in an efficient, sustainable, agile, and adaptable manner.
• Ability to collect and analyze current Commission’s operations, data and reports to develop future-state recommendations for optimization and transformation.
• Incorporate knowledge management and user relationship management systems best practices to improve the work experience and ECOWAS’s overall user experience.
• Support the implementation of intelligent system and innovative solutions to leverage robotic process automation (RPA) & artificial intelligence (AI) to help anticipate user needs, augment conversations, and automate routine tasks.
• Practice and enthusiastically share project management and agile methodologies throughout all stages of the project lifecycle.
• Elicit and develop clear, traceable requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and/or workflow analysis.
• Assist in the development of business cases, considering financial, resource, and technological constraints; develop cost estimates with consideration to business impacts and risks.
• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts: Functional Requirements; Technical Requirements, include architecture, interfaces, security, and business continuity.
• Strategizing with senior leaders to identify clear key priorities and opportunities to modernize IT, create operational efficiency, improve user experience, and communicate complex recommendations.
• Recommend key performance indicators, review, and report regularly on performance of existing origination strategies.
• Plan for the replacement of systems nearing obsolescence and complying with policy requirements for implementing new systems or applications.
• Develop mitigating controls should an end-of-life system or application must remain in use.
• Responsible for budget management of team in support of financial stewardship
• Develop strategies for replacing and updating hardware and software that incorporate and align with overall information security and business strategies as appropriate.
• Ensure that approved requirements are developed in sufficient scope and detail to result in the delivery of a solution that meets user needs as they perceive them.
• Capture specific capabilities (e.g. strategies, roadmaps, playbooks) to document good practices across ECOWAS.
• Accountable for documenting and maintaining departmental operational policies and procedures.
• Provide regular reports and updates to management on progress and achievements.
• Maintain an in-depth understanding of IT software and hardware assets in place, lifecycle of these assets from requisition through retirement, existing processes, policies, and tools to manage them.
• Promote best practices implementation and leverage appropriate risk technologies.
• Accountable for managing contractors as part of squads in support of financial stewardship.
• Provide support for lower tiered systems and applications supporting ECOWAS operation.
• Ability to incorporate standard operating procedures, training, QA programs and best practice methodologies into operations.
• Track changes made to the systems and applications, availability of updates, and the planned end of support by the vendor.
• Conduct risk assessments on systems and applications reaching end-of-life.
• Collaborate with developers, architects, subject matter experts, and other IT team members to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Partner with other departments leads to drive alignment and integration of new technology and integration with other third-party or internal applications.
• Interface with data and security teams to address gaps and risks and assist in the overall design and build of security features.
• Ability to explain product and/or services to users who have varying levels of technical knowledge, enabling them to make necessary changes to product performance or presentation.
• Promote the continued education, training, and development of assigned staff. Supervise team(s) and administers performance reviews, evaluations, and staff counseling,
• Provide occasional out-of-hours support.
• Perform any other duties as may be required from time to time.

Academic Qualifications and Experience

• Bachelor’s Degree (or equivalent) in Computer Science, Computer Engineering, Business Systems Analysis & Design, Information Systems Management, or any related ICT field from a recognized University.
• At least five (5) years’ experience in IT Development, Implementation and Maintenance of Information and Communication technologies.
• Experience working with systems and/or IT integration executions.
• Possess knowledge of development life cycle methodologies and the principles of project management
• Strong understanding of software design tools (CAD, ANSYS, etc)
• Knowledge in developing Acquisition/Procurement strategies for IT related resources
• Knowledge of relevant high-level web programming languages (PHP, ASP, ASP.NET, HTML, CSS, etc.) and programming skills, including structured/object-oriented design, relational systems (MS-SQL/MySQL), web platforms (Linux/Apache/Windows), scripting (JavaScript, jQuery, Perl, Linux shell scripts) and query languages.

Age Limit:

• Be below 50 years old.
• This provision does not apply to internal candidates.

Ecowas Key Competencies:

• Ability to persuade/influence others to consider a certain point of view, adopt a new idea or implement new methods and practices.
• Ability to lead a team of trainees/junior staff and instill a spirit of teamwork to engage employees and achieve a well-defined set of activities.
• Ability to respect chain of command in an appropriate manner.
• Ability to resolve challenges that occur with minimal direction and/or to recommend and explain solutions or alternatives for approval.
• Ability to utilize the Code of Ethics to manage self, others, information, and resources.
• Ability to mentor others and create feedback loops with supervisors, colleagues, and subordinates to build strong working relationships and improve performance.
• Contribute to maintaining organizational unit’s performance goals and standards.
• Interpersonal skills with ability to keep a client informed of progress or setbacks in projects of relevance to timeline, quality, and quantity.
• Ability to proactively interact with clients and build strong trusting relationships based on mutual respect and regular discussions.
• Ability to establish and sustain professional credibility with clients/stakeholders in a manner that anticipates their need, mitigates issues and that carefully balances professional obligations with the need to be sensitive and responsive to their needs.
• Ability to counsel, advise, consult, and guide others on matters pertaining to assigned client service responsibilities and established client service standards.
• Demonstrate respect for cultural differences, fairness, and ability to relate well with people from varied backgrounds, nationality, gender, ethnicity, race and religion.
• Understanding of diverse cultural views especially within West Africa, with sensitivity to group differences; ability to challenge bias and to practice tolerance and empathy.
• Ability to listen actively, consider people’s concerns and apply judgement, tact, and diplomacy.
• Ability to work in a diverse and inclusive interactive environment that benefits from diverse strengths.
• Ability and responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• Ability to encourage, empower, and advocate for people in an unbiased and transparent manner.
• Knowledge of ECOWAS institutions, sectors, programmes and policies.
• Knowledge of ECOWAS internal operational requirements of programs, projects, services, and systems required to achieve work assignments and meet performance goals.
• Knowledge of rules and procedures of ECOWAS associated assigned responsibilities and ability to explain these clearly to others.
• Knowledge of the ECOWAS culture, structures and performance issues and priorities impacting assigned responsibilities.
• Knowledge of member states development trends, indicators, challenges, and opportunities as it relates to project/program assigned to own position.
• Ability to study data/information from a variety of sources, identify anomalies, trends and issues, present findings, and make recommendations.
• Ability to break down problems or processes into key parts to identify and solve gaps in service, quality assurance, compliance, and performance targets.
• Knowledge of and ability to apply techniques to generate creative ideas and new approaches to meeting goals.
• Ability to use evidence and research to inform policies and programs and identify relevant and appropriate sources of information, including stakeholders, regional institutions and/or internal committees.
• Demonstrate operational computer proficiency using appropriate tools.
• Ability to make sound use of graphics and tables to effectively present numerical data to write semi-complex technical reports/proposals and edit/check templates, letters, etc.
• Ability to convey information clearly and concisely in a succinct and organized manner through both writing and verbal means.
• Exhibit interpersonal skills, make presentations, express opinions, and debate ideas with others in a constructive manner.
• Proficiency in information communication technologies (ICT).
• Fluency in oral and written expressions in one of the ECOWAS official languages of the Community (English, French & Portuguese). Knowledge of an additional one will be an added advantage.
• Ability to develop, implement an individual action plan for achieving specific work goals.
• Identify, organize, and monitor tasks throughout to facilitate execution.
• Ability to contribute and/or lead on projects as per accepted project management standards and techniques, to co-ordinate contributions by others to set and meet deadlines.
• Ability to organize work, set priorities, and work within timelines, giving attention to details, stakeholders, indicators, and risks.
• Ability to identify, collect and assess indicators to monitor performance and to take proactive remedial action as required.
• Assessment method: Assessment of qualified candidates may include a written exercise and a competency-based interview.

ECOWAS Work Environment:

• ECOWAS provides a work environment that reflects the values of gender equality, diversity, integrity and a healthy work-life balance.
• We are committed to ensuring gender parity in the organization and therefore, we encourage women to apply for positions that suit their competencies. Individuals from minority ethnic groups, indigenous populations, persons with disabilities, and other underrepresented groups are also highly encouraged to apply.
• Diversity, Equity and Inclusion is at the heart of ECOWAS’s workforce.

Salary
UA49,106.81 / USD77,480.72; UA56,591.37 / USD 89,289.87 annually.

Application Closing Date
21st April, 2025.

How to Apply
Interested and qualified candidates should send their Applications to: b52offtechmodernandentersol@ecowas.int using the Job Title as the subject of the mail.

Click here to download the application form (Docx.)

Note
Disclaimer:

• Selection and appointment will be subject to background and reference checks and other administrative requirements.
• ECOWAS does not charge for any application, processing, training, interviewing, testing in connection with application or recruitment processes and does not concern itself with information on applicants’ bank accounts.
• To view the complete job description and apply to this position, follow the link below.

Job Title: Database Administrator

Job Code: 20000170
Location: Abuja, Nigeria
Institution: ECOWAS Commission
Grade: P3/P4
Department: Internal Services
Directorate: Directorate of Information, Technology Service
Division: System Acquisition and Implementation
Status: Permanent
Line Supervisor: PO System Acquisition and Implementation
Supervising: IT Assistant

Role Overview

• Under the direct supervision of the PO System Acquisition and Implementation, the incumbent is responsible for performance, integrity and security of ECOWAS database. He/She will plan and develop database and troubleshooting as required to ensure that the server security is up to date.
• He/She will perform routine back-ups, design and implement tests of the system to address issues with accessing data information, ensuring data is stored securely and only available to authorized users, and users can access information they need at the times they need it, and that it is in the format they need.

Roles and Responsibilities

• Design and implement database of high availability in accordance to end users’ information needs and views. Define users and enable data distribution to the right user, in appropriate format and in a timely manner.
• Minimize database downtime and manage parameters to provide fast query responses.
• Create new databases or design database structures and manage database access and permissions, ensuring that databases meet users’ requirements.
• Liaise with programmers, applications/operational staff, IT project managers and other technical staff to develop or test new database applications using commercial design tools such as SQL Server or oracle.
• Monitor database performance and tuning to ensure optimal performance at all times.
• Create new databases or design database structures for new systems.
• Manage backup and recovery processes including replication for failover environments disaster recovery.
• Provide technical support for ECOWAS’s database applications by answering user questions about database structure or function.
• Develop or test new database applications using commercial design tools such as SQL Server or oracle.
• Monitor and resolve database performance issues, database capacity issues, replication, and other distributed data issues.
• Design, implement, manage, and tune SQL Server
• Engineer and maintain database solutions specific to a shared cloud operations environment.
• Ensure that all databases are backed up, conduct restore tests.
• Work with project management resources related to the implementation and sustained configuration management of the database environment.
• Devise and implement high speed transaction recovery techniques and processes for resolving faults and data loss, writing disaster recovery plans and archiving data.
• Maintain data integrity by monitoring database activity to ensure that it meets ECOWAS regulations on security and compliance.
• Own configuration change activities required to deploy and maintain the shared database environment.
• Follows strict change control procedures.
• Create knowledge base articles that can be used by tier one and tier two support engineers in response to routine incidents around the shared database environment.
• Determine, enforce, and document database policies, procedures and standards.
• Install and upgrade database software to ensure that it is compatible with current technology standards.
• Create and maintain documentation to support configuration and management of the shared database environment.
• Establish policies and procedures related to data security and integrity and monitors and limits database access as needed.
• Improve and automate regular processes, document change to the systems.
• Interact with users, software developers, database administrators and evaluate vendor products.
• Perform tests and evaluations regularly to ensure data security, privacy, and integrity.
• Monitor database performance, implement changes and apply new patches and versions when required.
• Perform disaster recovery procedures to ensure business continuity in case of equipment failure or natural disaster.
• Recommend improvements to database security measures to prevent unauthorized access or misuse of data.
• Configure administrator accounts, maintain system documentation, tuning system performance, install system wide software.
• Interact with users, software developers, database administrators to evaluate vendor products.
• Provide proactive and reactive data management support and training to users
• Write operating manuals and provide training and support for database use.
• Work alongside Architecture and Development teams to ensure product scalability and performance.
• Support software administrators by assisting in troubleshooting technical problems
• Provide occasional out-of-hours support.
• Perform any other duties as may be required from time to time.

Academic Qualifications and Experience

• Bachelor’s Degree (or equivalent) in Computer Science, Computer Engineering, Business Systems Analysis & Design, Information Systems Management or any related ICT field from a university of recognized standing.
• Minimum of five (5) years previous experience in running database services on a scale.
• Good knowledge with other RDBMS platforms such as Oracle, SQL Server or Postgres in a production environment preferred.
• Experience in administering multiple MySQL databases and versions.
• Experience with other RDBMS platforms such as Oracle, Sybase, SQL Server in a production environment preferred.
• Experience designing data queries against data in the HDFS environment using tools such as Apache Hive, Implementing MapReduce jobs.
• Hands-on knowledge of Map-reduce, Pig, Hive, Flume and other tools such as oozie, zookeeper etc.
• Good knowledge and experience in scripting languages (Bash, Korn, Perl, Python).

Age Limit:

• Be below 50 years old.
• This provision does not apply to internal candidates.

Ecowas Key Competencies:

• Ability to persuade/influence others to consider a certain point of view, adopt a new idea or implement new methods and practices.
• Ability to lead a team of trainees/junior staff and instill a spirit of teamwork to engage employees and achieve a well-defined set of activities.
• Ability to respect chain of command in an appropriate manner.
• Ability to resolve challenges that occur with minimal direction and/or to recommend and explain solutions or alternatives for approval.
• Ability to utilize the Code of Ethics to manage self, others, information, and resources.
• Ability to mentor others and create feedback loops with supervisors, colleagues, and subordinates to build strong working relationships and improve performance.
• Contribute to maintaining organizational unit’s performance goals and standards.
• Interpersonal skills with ability to keep a client informed of progress or setbacks in projects of relevance to timeline, quality, and quantity.
• Ability to proactively interact with clients and build strong trusting relationships based on mutual respect and regular discussions.
• Ability to establish and sustain professional credibility with clients/stakeholders in a manner that anticipates their need, mitigates issues and that carefully balances professional obligations with the need to be sensitive and responsive to their needs.
• Ability to counsel, advise, consult, and guide others on matters pertaining to assigned client service responsibilities and established client service standards.
• Demonstrate respect for cultural differences, fairness, and ability to relate well with people from varied backgrounds, nationality, gender, ethnicity, race and religion.
• Understanding of diverse cultural views especially within West Africa, with sensitivity to group differences; ability to challenge bias and to practice tolerance and empathy.
• Ability to listen actively, consider people’s concerns and apply judgement, tact, and diplomacy.
• Ability to work in a diverse and inclusive interactive environment that benefits from diverse strengths.
• Ability and responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• Ability to encourage, empower, and advocate for people in an unbiased and transparent manner.
• Knowledge of ECOWAS institutions, sectors, programmes and policies.
• Knowledge of ECOWAS internal operational requirements of programs, projects, services, and systems required to achieve work assignments and meet performance goals.
• Knowledge of rules and procedures of ECOWAS associated assigned responsibilities and ability to explain these clearly to others.
• Knowledge of the ECOWAS culture, structures and performance issues and priorities impacting assigned responsibilities.
• Knowledge of member states development trends, indicators, challenges, and opportunities as it relates to project/program assigned to own position.
• Ability to study data/information from a variety of sources, identify anomalies, trends and issues, present findings, and make recommendations.
• Ability to break down problems or processes into key parts to identify and solve gaps in service, quality assurance, compliance, and performance targets.
• Knowledge of and ability to apply techniques to generate creative ideas and new approaches to meeting goals.
• Ability to use evidence and research to inform policies and programs and identify relevant and appropriate sources of information, including stakeholders, regional institutions and/or internal committees.
• Demonstrate operational computer proficiency using appropriate tools.
• Ability to make sound use of graphics and tables to effectively present numerical data to write semi-complex technical reports/proposals and edit/check templates, letters, etc.
• Ability to convey information clearly and concisely in a succinct and organized manner through both writing and verbal means.
• Exhibit interpersonal skills, make presentations, express opinions, and debate ideas with others in a constructive manner.
• Proficiency in information communication technologies (ICT).
• Fluency in oral and written expressions in one of the ECOWAS official languages of the Community (English, French & Portuguese). Knowledge of an additional one will be an added advantage.
• Ability to develop, implement an individual action plan for achieving specific work goals.
• Identify, organize, and monitor tasks throughout to facilitate execution.
• Ability to contribute and/or lead on projects as per accepted project management standards and techniques, to co-ordinate contributions by others to set and meet deadlines.
• Ability to organize work, set priorities, and work within timelines, giving attention to details, stakeholders, indicators, and risks.
• Ability to identify, collect and assess indicators to monitor performance and to take proactive remedial action as required.
• Assessment method: Assessment of qualified candidates may include a written exercise and a competency-based interview.

ECOWAS Work Environment:

• ECOWAS provides a work environment that reflects the values of gender equality, diversity, integrity and a healthy work-life balance.
• We are committed to ensuring gender parity in the organization and therefore, we encourage women to apply for positions that suit their competencies. Individuals from minority ethnic groups, indigenous populations, persons with disabilities, and other underrepresented groups are also highly encouraged to apply.
• Diversity, Equity and Inclusion is at the heart of ECOWAS’s workforce.

Salary
UA49,106.81 / USD77,480.72; UA56,591.37 / USD 89,289.87 annually.

Application Closing Date
21st April, 2025.

How to Apply
Interested and qualified candidates should send their Applications to: b52databaseadministrator@ecowas.int using the Job Title as the subject of the mail.

Click here to download the application form (Docx.)

Note
Disclaimer:

• Selection and appointment will be subject to background and reference checks and other administrative requirements.
• ECOWAS does not charge for any application, processing, training, interviewing, testing in connection with application or recruitment processes and does not concern itself with information on applicants’ bank accounts.
• To view the complete job description and apply to this position, follow the link below.

Job Title: Data Center Operations, Backup and Disaster Recovery Officer

Job Code: 20000171
Location: Abuja, Nigeria
Institution: ECOWAS Commission
Grade: P3/P4
Department: Internal Services
Directorate: Directorate of Information, Technology Service
Division: Operation, Infrastructure and Maintenance
Status: Permanent
Line Supervisor: PO Operation, Infrastructure and Maintenance
Supervising: IT Assistant

Role Overview

• Under the direct supervision of the Principal Officer Operation, Infrastructure and Maintenance, the incumbent is responsible for planning and implementation of the ECOWAS contingency plans that are responsible for providing manual / off-line procedures development to mitigate any risk associated with complete or partial failure of facilities, technology systems, or applications related to an unforeseen disruption.
• He/She designs, installs, configures, tests, manages, monitors, supports, and troubleshoots all server, storage & backup components of the Data Center, disaster recovery site and other remote locations.

Roles and Responsibilities

• Overall responsibility for planning, directing/maintaining, troubleshooting, and coordinating activities pertaining to the day-to-day support of the data centers.
• Maintain data centers and environmental facilities including but not limited to UPS, backup generator power, fire prevention systems, and HVAC.
• Helps with infrastructure project management.
• Oversee the monitoring of servers and applications and other peripheral systems for alarms and alerts.
• Responsible for ensuring maintenance/ repairs of site-critical facility infrastructure of a Data Center are planned and executed to the best interest of the business.
• Manage and Coordinate activities related to hardware decommissioning, rack moves and services migration within various Data Centers.
• Develop a complete, deep knowledge of the design intent, operational alternatives and contingency plans related to all ECOWAS Center systems to provide day to day global operational activities for Storage and Backup/Recovery teams including administering storage array architecture, SAN infrastructure, Network Attached Storage (NAS), Enterprise Backup/Restore, Hierarchical Storage Management (HSM) and Archival and Retrieval.
• Responsible for advanced troubleshooting of Storage and Backup/Recovery related issues, backups and recovering failed backups.
• Design and implement an organizational framework to support DR/BC/IR programs.
• Effectively drive change initiatives targeted at decreasing operating expense and increasing operational efficiencies.
• Manage the engineering aspects of the Data Centers related to financial and cost control, code and regulatory compliance, personnel management, staff training and development, Health & Safety, local statutory requirements, environmental and energy management.
• Manage changes to the project scope, project schedule and ensure proper communication to all stakeholders.
• Responsible for capacity planning and performance analysis of backup and recovery infrastructure.
• Assist in maintaining a program to introduce key concepts, such as program management, risk awareness, identification of critical functions/processes, recovery strategies, and exercising/testing.
• Conduct Business Impact Analyses (BIA) and risk assessments to prioritize business functions and processes and to identify risks that can adversely impact the Credit Union’s resources or reputation.
• Provide executive leadership team quarterly business updates.
• Develop and maintain method statements, standard operating procedures, emergency response procedures, preventive maintenance programs, and all technical documentation.
• Develop and deliver the regular engineering reports and ensure adherence to contracted deliverables including SLA’s and KPI’s.
• Assist in developing procedures and maintain the ECOWAS incident response plan.
• Manage and support change and release processes for physical environments.
• Provide cost and design proposals and liaise with vendors.
• Create metrics and monitoring to aid in SLA reporting.
• Drive and maintain Data Center Service Level Agreements (SLAs) and recommend/implement solutions that will ensure company meets/maintains SLAs.
• Analyze Problems & escalate to appropriate Levels. Hardware /software fault detection and vendor liaison
• Serve as a Subject Matter Expert (SME) providing technical guidance around disaster recovery/business continuity and incident response best practice.
• Responsible for training all team members.
• Lead a team who perform all related data center support activities and services, including identifying, preserving/storing, and protecting equipment and assets.
• Interface with a diverse team of partners, leaders, and contributors with a focus on continual process improvement and capability growth using industry process frameworks.

• Provide occasional out-of-hours support.
• Perform any other duties as may be required from time to time.

Academic Qualifications and Experience

• Bachelor’s Degree (or equivalent) in Computer Science, Computer Engineering, Business Systems Analysis & Design, Information Systems Management, or any related ICT field from a recognized University.
• At least five (5) years of network, system engineering experience in a large scale 24/7 data center environment
• Experience working with systems and/or IT integration executions.
• Experience with Mainframe, Unix, Windows Server, enterprise storage, networking equipment.
• Strong understanding of design software tools (CAD, ANSYS, etc)
• Knowledge of all aspects of the design, development, management, implementation, and maintenance of complex IT projects using management systems and technologies.

Age Limit:

• Be below 50 years old.
• This provision does not apply to internal candidates.

Ecowas Key Competencies:

• Ability to persuade/influence others to consider a certain point of view, adopt a new idea or implement new methods and practices.
• Ability to lead a team of trainees/junior staff and instill a spirit of teamwork to engage employees and achieve a well-defined set of activities.
• Ability to respect chain of command in an appropriate manner.
• Ability to resolve challenges that occur with minimal direction and/or to recommend and explain solutions or alternatives for approval.
• Ability to utilize the Code of Ethics to manage self, others, information, and resources.
• Ability to mentor others and create feedback loops with supervisors, colleagues, and subordinates to build strong working relationships and improve performance.
• Contribute to maintaining organizational unit’s performance goals and standards.
• Interpersonal skills with ability to keep a client informed of progress or setbacks in projects of relevance to timeline, quality, and quantity.
• Ability to proactively interact with clients and build strong trusting relationships based on mutual respect and regular discussions.
• Ability to establish and sustain professional credibility with clients/stakeholders in a manner that anticipates their need, mitigates issues and that carefully balances professional obligations with the need to be sensitive and responsive to their needs.
• Ability to counsel, advise, consult, and guide others on matters pertaining to assigned client service responsibilities and established client service standards.
• Demonstrate respect for cultural differences, fairness, and ability to relate well with people from varied backgrounds, nationality, gender, ethnicity, race and religion.
• Understanding of diverse cultural views especially within West Africa, with sensitivity to group differences; ability to challenge bias and to practice tolerance and empathy.
• Ability to listen actively, consider people’s concerns and apply judgement, tact, and diplomacy.
• Ability to work in a diverse and inclusive interactive environment that benefits from diverse strengths.
• Ability and responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• Ability to encourage, empower, and advocate for people in an unbiased and transparent manner.
• Knowledge of ECOWAS institutions, sectors, programmes and policies.
• Knowledge of ECOWAS internal operational requirements of programs, projects, services, and systems required to achieve work assignments and meet performance goals.
• Knowledge of rules and procedures of ECOWAS associated assigned responsibilities and ability to explain these clearly to others.
• Knowledge of the ECOWAS culture, structures and performance issues and priorities impacting assigned responsibilities.
• Knowledge of member states development trends, indicators, challenges, and opportunities as it relates to project/program assigned to own position.
• Ability to study data/information from a variety of sources, identify anomalies, trends and issues, present findings, and make recommendations.
• Ability to break down problems or processes into key parts to identify and solve gaps in service, quality assurance, compliance, and performance targets.
• Knowledge of and ability to apply techniques to generate creative ideas and new approaches to meeting goals.
• Ability to use evidence and research to inform policies and programs and identify relevant and appropriate sources of information, including stakeholders, regional institutions and/or internal committees.
• Demonstrate operational computer proficiency using appropriate tools.
• Ability to make sound use of graphics and tables to effectively present numerical data to write semi-complex technical reports/proposals and edit/check templates, letters, etc.
• Ability to convey information clearly and concisely in a succinct and organized manner through both writing and verbal means.
• Exhibit interpersonal skills, make presentations, express opinions, and debate ideas with others in a constructive manner.
• Proficiency in information communication technologies (ICT).
• Fluency in oral and written expressions in one of the ECOWAS official languages of the Community (English, French & Portuguese). Knowledge of an additional one will be an added advantage.
• Ability to develop, implement an individual action plan for achieving specific work goals.
• Identify, organize, and monitor tasks throughout to facilitate execution.
• Ability to contribute and/or lead on projects as per accepted project management standards and techniques, to co-ordinate contributions by others to set and meet deadlines.
• Ability to organize work, set priorities, and work within timelines, giving attention to details, stakeholders, indicators, and risks.
• Ability to identify, collect and assess indicators to monitor performance and to take proactive remedial action as required.
• Assessment method: Assessment of qualified candidates may include a written exercise and a competency-based interview.

ECOWAS Work Environment:

• ECOWAS provides a work environment that reflects the values of gender equality, diversity, integrity and a healthy work-life balance.
• We are committed to ensuring gender parity in the organization and therefore, we encourage women to apply for positions that suit their competencies. Individuals from minority ethnic groups, indigenous populations, persons with disabilities, and other underrepresented groups are also highly encouraged to apply.
• Diversity, Equity and Inclusion is at the heart of ECOWAS’s workforce.

Salary
UA 49,106.81 / USD 77,480.72 annually.

Application Closing Date
21st April, 2025.

How to Apply
Interested and qualified candidates should send their Applications to: b52datacentoperatbackanddisasrecov@ecowas.int using the Job Title as the subject of the mail.

Click here to download the application form (Docx.)

Note
Disclaimer:

• Selection and appointment will be subject to background and reference checks and other administrative requirements.
• ECOWAS does not charge for any application, processing, training, interviewing, testing in connection with application or recruitment processes and does not concern itself with information on applicants’ bank accounts.
• To view the complete job description and apply to this position, follow the link below.

Job Title: Service Desk Executive

Job Code: 20003239
Location: Abuja
Institution: ECOWAS Commission
Grade: P3/P4
Status: Permanent
Department: Internal Services
Line Supervisor: PO, Systems Acquisition & Implementation
Supervising: Help Desk Assistant (3)

Role Overview

• Under the direct supervision of the Principal Officer, Operations, Infrastructure and Maintenance, the incumbent will be responsible for overseeing and managing the day-to-day activities of ECOWAS IT Service Desk which provides front line Incident and Request Management, resolve issues with computer technologies, optimize IT Systems, communicate with users and resolve technical issues and ensure that ECOWAS staff are able to utilize the IT systems and software across all IT services in the Commission.
• The role ensures that all incidents and service requests are handled effectively across all channels within agreed Service Levels to deliver user satisfaction.
• He/She will develop and implement strategies, standards, and procedures within which the Service Desk and other related Service Desks will operate using Service Desk tools, ECOWAS website and Knowledge Base.
• He/She will analyse usage of applications, incidents, and requests to identify problems and proactively reduce call volumes.

Roles and Responsibilities

• Follow up on user-satisfaction issues and user-feedback responses.
• Review any negative feedback or concerns users have raised as a part of the post-ticket satisfaction survey.
• Monitor incoming service-desk tickets to understand broad trends and identify dependencies that Help Desk Operators cannot see when working on an individual ticket.
• Responsible for managing a team who provides first- and second-line technical support services, Co-ordinate the team to investigate problems, implement solutions and take appropriate preventive measures.
• Analyze the impact of new services or changes to services on the Service Desk and develop solutions as appropriate to provide services including resourcing, hours of service, skills transfer, development of the knowledge base etc.
• Define the requirements for Service Desk tools and ensure, through the relevant technical support area, that the tools are maintained to meet the required standards of service. This includes service desk tool instances provided as a service to other business units at ECOWAS.
• Manage daily Help Desk operations including governance of outsourced vendors providing Tier I support.
• Responsible for guidance, assistance, coordination, and follow-up on client inquiries, escalations, problem reports, and the identification and resolution of reported problems in the clinical system and related supporting applications and infrastructure
• Initiate, manage and participate in Helpdesk and end users support projects, including automation implementation and online self-service catalog development.
• Participate in Helpdesk contract negotiations; review and edit amendments working with the ECOWAS contract management team.
• Drive proactive service measures — reducing status calls by implementing practices to manage end users’ expectations and redirect to online catalog status, drive password resets to online tool.
• Perform data analytics on call data and initiate, implement, and drive helpdesk optimization efforts.
• Monitor client requests to identify systematic trends and develop action plans to address.
• Create, review, evaluate, and prepare periodic performance reports.
• Maintain a high level of Service Desk customer focus by prioritizing issues and communicating appropriately with external and internal customers.
• Apply strategic thinking to provide the best service for the end user.
• Draft the Service Desk strategy to drive the shifting of incidents and requests to more efficient and faster resolution processes and design a flexible and robust service.
• Address SLA areas of concern.
• Evaluate IT service requests approaching or exceeding their SLAs and adjust staff priorities.
• Help to evaluate and establish requirements for the implementation of changes by setting policy and standards translate ‘lessons learnt’ from complaint cycles into continual service improvement.
• Monitor the performance of the Service Desk through the development of SLAs and KPI’s and report against them on a regular basis, as required by senior management.
• Proactively identify mediums for ensuring that daily, weekly, and monthly statistics, status reports, and other reporting requests are maintained and available as requested.
• Work with existing reporting and analytics tools to monitor Service Desk performance, identify, and address areas of potential performance issues, and monitor key performance indicators.
• Work with projects to interpret requirements from changes to service or new services and develop support documentation for non-technical users and the Service Desk analysts.
• Manage contractual SLAs.
• Run month-end reports to derive monthly contacts.
• Manage Help desk financials, invoices, and service level tracking.
• Review operational metrics and reports throughout each day to adjust staffing and workflows as needed to optimize service desk performance.
• Ensure user service excellence by monitoring tickets and reviewing customer feedback.
• Define the requirements for Service Desk tools and ensure, through the relevant technical support area, that the tools are maintained to meet the required standards of service. This includes service desk tool instances provided as a service to other business units at ECOWAS.
• Establish working schedules, manage time off to ensure appropriate coverage for operating workloads and task allocations in accordance with contractual requirements.
• Develop, gain agreement to, own and maintain the Incident, Critical Incident and ServiceRequest processes (ITIL) and procedures, ensuring procedures are followed, including reviews and problem analysis.
• Own the knowledge base tool and develop IT Services policies and procedures for its effective use, including review and compliance.
• Provide communication between the IT Department and users during incidents, planned outages and upgrades, using an array of channels and mediums.
• Manage the Service Desk presence on ECOWAS web sites.
• Shift workloads among resources throughout the day.
• Track, log and correct information to protect assets and components.
• Create and maintain dashboard reports, as needed.
• Trend data and suggest proactive measures and service improvements based on analytics.
• Serve as central point of contact for support-related service, end-user escalations and inquiries.
• Manage operational activities, including general staffing activities, such as hiring, training, budgeting, scheduling, and conducting performance reviews.
• Responsible for the resourcing and development of the team, including the preparation and co-ordination of service transition activities.
• Ensure that the support team undertakes development so that they can advise on future projects and current issues.
• Ensure recruitment, performance management, training, career development programs, succession planning, resource planning and HR processes are being managed across the Services Desk.
• Develop cross-team and cross-departmental expertise necessary to effectively respond to issues.
• Perform periodic review and evaluation of all employees, managing necessary performance issues, and training requirements, as necessary for the development of individual resources as a team.
• Ensure the Service Desk maintains a high level of responsiveness, communication, professionalism, and overall staff knowledge.
• Ensure the Service Desk staff is appropriately staffed, skilled, and trained to deliver excellent technical support and customers.
• Review current major incidents, scheduled outages, and business events for the day to assess any adjustments to staffing plans.
• Plan resources to meet demand.
• Provide occasional out-of-hours support.
• Perform any other duties as may be required from time to time.

Academic Qualifications and Experience

• Bachelor’s Degree (or equivalent) in Computer Science, Computer Engineering, Business Systems Analysis & Design, Information Systems Management, or any related ICT field from a recognized University.
• Minimum of five (5) years’ previous experience managing technical or service Helpdesk
• Experience in IT development, implementation and maintenance of information and communication technologies.
• Having a Level 3 service management framework qualification will be an added advantage.
• Demonstrate knowledge of the life cycle or capability elements of ITIL (Information Technology Infrastructure Library)
• Ability to manage financial Helpdesk administration, including managing a multi-million-dollar budget, invoices, and contractual service level requirements/penalties.
• Knowledge and management of support venues, including self-service, chat, boots, etc.
• Strong leadership, consultative and communication skills, analytical ability, decisiveness, judgment, and the ability to work effectively with end users, IT, staff, and manage vendors.
• Previous experience with vendor governance, management, and contractual operations

Age Limit:

• Be below 50 years old.
• This provision does not apply to internal candidates.

Ecowas Key Competencies:

• Ability to persuade/influence others to consider a certain point of view, adopt a new idea or implement new methods and practices.
• Ability to lead a team of trainees/junior staff and instill a spirit of teamwork to engage employees and achieve a well-defined set of activities.
• Ability to respect chain of command in an appropriate manner.
• Ability to resolve challenges that occur with minimal direction and/or to recommend and explain solutions or alternatives for approval.
• Ability to utilize the Code of Ethics to manage self, others, information, and resources.
• Ability to mentor others and create feedback loops with supervisors, colleagues, and subordinates to build strong working relationships and improve performance.
• Contribute to maintaining organizational unit’s performance goals and standards.
• Interpersonal skills with ability to keep a client informed of progress or setbacks in projects of relevance to timeline, quality, and quantity.
• Ability to proactively interact with clients and build strong trusting relationships based on mutual respect and regular discussions.
• Ability to establish and sustain professional credibility with clients/stakeholders in a manner that anticipates their need, mitigates issues and that carefully balances professional obligations with the need to be sensitive and responsive to their needs.
• Ability to counsel, advise, consult, and guide others on matters pertaining to assigned client service responsibilities and established client service standards.
• Demonstrate respect for cultural differences, fairness, and ability to relate well with people from varied backgrounds, nationality, gender, ethnicity, race and religion.
• Understanding of diverse cultural views especially within West Africa, with sensitivity to group differences; ability to challenge bias and to practice tolerance and empathy.
• Ability to listen actively, consider people’s concerns and apply judgement, tact, and diplomacy.
• Ability to work in a diverse and inclusive interactive environment that benefits from diverse strengths.
• Ability and responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• Ability to encourage, empower, and advocate for people in an unbiased and transparent manner.
• Knowledge of ECOWAS institutions, sectors, programmes and policies.
• Knowledge of ECOWAS internal operational requirements of programs, projects, services, and systems required to achieve work assignments and meet performance goals.
• Knowledge of rules and procedures of ECOWAS associated assigned responsibilities and ability to explain these clearly to others.
• Knowledge of the ECOWAS culture, structures and performance issues and priorities impacting assigned responsibilities.
• Knowledge of member states development trends, indicators, challenges, and opportunities as it relates to project/program assigned to own position.
• Ability to study data/information from a variety of sources, identify anomalies, trends and issues, present findings, and make recommendations.
• Ability to break down problems or processes into key parts to identify and solve gaps in service, quality assurance, compliance, and performance targets.
• Knowledge of and ability to apply techniques to generate creative ideas and new approaches to meeting goals.
• Ability to use evidence and research to inform policies and programs and identify relevant and appropriate sources of information, including stakeholders, regional institutions and/or internal committees.
• Demonstrate operational computer proficiency using appropriate tools.
• Ability to make sound use of graphics and tables to effectively present numerical data to write semi-complex technical reports/proposals and edit/check templates, letters, etc.
• Ability to convey information clearly and concisely in a succinct and organized manner through both writing and verbal means.
• Exhibit interpersonal skills, make presentations, express opinions, and debate ideas with others in a constructive manner.
• Proficiency in information communication technologies (ICT).
• Fluency in oral and written expressions in one of the ECOWAS official languages of the Community (English, French & Portuguese). Knowledge of an additional one will be an added advantage.
• Ability to develop, implement an individual action plan for achieving specific work goals.
• Identify, organize, and monitor tasks throughout to facilitate execution.
• Ability to contribute and/or lead on projects as per accepted project management standards and techniques, to co-ordinate contributions by others to set and meet deadlines.
• Ability to organize work, set priorities, and work within timelines, giving attention to details, stakeholders, indicators, and risks.
• Ability to identify, collect and assess indicators to monitor performance and to take proactive remedial action as required.

Salary
UA 56,591.37 (USD 89,289.87) annually.

Application Closing Date
21st April, 2025.

How to Apply
Interested and qualified candidates should send their Applications to: b52servicedesk@ecowas.int using the Job Title as the subject of the mail.

Click here to download the application form (Docx.)

Note
Disclaimer:

• Selection and appointment will be subject to background and reference checks and other administrative requirements.
• ECOWAS does not charge for any application, processing, training, interviewing, testing in connection with application or recruitment processes and does not concern itself with information on applicants’ bank accounts.
• Assessment method: Assessment of qualified candidates may include a written exercise and a competency-based interview.

Job Title: Systems Administrator

Job Code: 20000166
Location: Abuja
Institution: ECOWAS Commission
Grade: P3/P4
Status: Permanent
Department: Internal Services
Line Supervisor: PO, Systems Acquisition & Implementation
Supervising: IT Assistant (2)

Role Overview

• Under the direct supervision the PO, Operations, Infrastructure and Maintenance, the incumbent will support multiuser computing environments and ensure the smooth operation of IT services within ECOWAS.
• He/She will be involved in identifying network issues, fixing them, identifying cyber security threats, and devising ways to prevent intrusions.
• This role is responsible for providing an excellent level of third line support to the ECOWAS Commission, by giving necessary/appropriate IT support across the whole Front and Back business office functions.

Roles and Responsibilities

• Identification of system problems, anticipate potential issues, repair systems and software.
• Maintenance and adequately provide necessary security protocols for ECOWAS’s intranets and entire IT systems.
• Provide ITIL Service disciplines, covering Incident, Problem and Change Management.
• Responsible for management of the rollout and support of desktop devices, including laptops and printers, and productivity tools such as Outlook and MSOffice, including installation and configuration of software and hardware; existing servers and network infrastructure.
• Ensure systems, processes and methodologies are maintained, to ensure effective monitoring, control and support of service delivery.
• Provide expert support in small/medium sized LAN/WAN – designing. Configuring and implementing
• Wireless network and internet– support the design/configuration and implementation of Windows 2003/2008 server.  Maintain server up time consistent with Business goals and metrics.
• Identify opportunities to simplify IT Service Desk operations through continuous improvement initiatives.
• Conduct testing and analysis of all components of network and server infrastructure components. Develop and lead the replacement of infrastructure at end of life.
• Maintain and constantly improve file servers and network performance, reliability and security in line with BS 7799 / ISO 27001 and best practice.
• Contribute to ECOWAS’s IT strategy and contribute to the proper selection of technologies by providing information on advanced and appropriate technology, systems analysis, and software acquisition.
• Support and enhance computer technology and its use within ECOWAS to enhance staff productivity and improve the quality of the staff output.
• Work with the IT Service Desk team and other Specialist to set SLA criteria for the availability and performance of the IT infrastructure to ensure a timely, robust and comprehensive service transition process.
• Plan and implement upgrades needed to maintain service levels.
• Work with the Director, Operation, Infrastructure, and maintenance to establish standards and best practices for managing internal infrastructure, including network, access rights, desktops, servers, internal applications.
• Implement policies/standards to improve the quality and efficiency of support services based on ITIL methodology, including providing adequate antivirus and malware protection.
• Monitor, evaluate the efficiency and effectiveness of infrastructure and risk assess service delivery methods and procedures.
• Ensure the availability of technical documentation, manuals and IT policies and appropriate storage.
• Plan and execute DR tests as planned and agreed.
• Set up accounts and workstations.
• Support the trouble shooting of issues and outages and maintaining the administration of Active directory, MS Exchange server 2003-2013 – deployment, trouble shooting and administration.
• Monitor performance and maintain systems according to requirements.
• Ensure that the existing office and associated systems are always fully functional, therefore contributing to staff productivity and improving the quality of the Staff output.
• Recommend and implement new systems and upgrades as appropriate. Upgrade systems with new releases and models.
• Provide Citrix, VM and Hyper V support and administration.
• Provide Cisco & HP Switches, Firewall and Routers support and administration.
• Responsible for day-to-day system administration, including management of internal network, VPN, Microsoft Active Directory (AD) and system backups.
• Maintain a schedule of formal service reviews with key stakeholders and management of the key 3rd party providers who provide the IT operational service.
• Play an active role in the building and upgrading of the skills and knowledge of staff in the use of computers and relevant software applications as well as supporting a network of desktops, servers and associated printers and peripherals.
• Ensure delivery of individual and team projects allocated within aggressive delivery times.
• Develop expertise to train staff on new technologies.
• Manage the performance objectives and professional development of the Service Desk team including the initiation, monitoring, review and validation of individual training and development plans in line with organizational and business requirements.
• Provide occasional out of hours support.
• Perform any other duties as may be required from time to time.

Academic Qualifications and Experience

• A minimum of a Bachelor`s Degree in Information Technology, Computer Science or a related discipline from a recognized University.
• Professional certification (e.g. Microsoft Certified Systems Administrator (MCSA), MCSE + Security) will be considered as an added advantage.
• At least five (5) years of appropriate experience supporting IT infrastructure and service delivery, preferably with a medium size organization.
• Experience with databases, networks (LAN, WAN) and patch management.
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
• Ability to create scripts in Python, Perl or other language.
• Familiarity with various operating systems and platforms
• Prince2 foundation certified (Desirable)
• Citrix Certified Administrator (CCA) – (Desirable)
• CISCO Certified (Desirable).

Age Limit:

• Be below 50 years old.
• This provision does not apply to internal candidates.

Ecowas Key Competencies:

• Ability to persuade/influence others to consider a certain point of view, adopt a new idea or implement new methods and practices.
• Ability to lead a team of trainees/junior staff and instill a spirit of teamwork to engage employees and achieve a well-defined set of activities.
• Ability to respect chain of command in an appropriate manner.
• Ability to resolve challenges that occur with minimal direction and/or to recommend and explain solutions or alternatives for approval.
• Ability to utilize the Code of Ethics to manage self, others, information, and resources.
• Ability to mentor others and create feedback loops with supervisors, colleagues, and subordinates to build strong working relationships and improve performance.
• Contribute to maintaining organizational unit’s performance goals and standards.
• Interpersonal skills with ability to keep a client informed of progress or setbacks in projects of relevance to timeline, quality, and quantity.
• Ability to proactively interact with clients and build strong trusting relationships based on mutual respect and regular discussions.
• Ability to establish and sustain professional credibility with clients/stakeholders in a manner that anticipates their need, mitigates issues and that carefully balances professional obligations with the need to be sensitive and responsive to their needs.
• Ability to counsel, advise, consult, and guide others on matters pertaining to assigned client service responsibilities and established client service standards.
• Demonstrate respect for cultural differences, fairness, and ability to relate well with people from varied backgrounds, nationality, gender, ethnicity, race and religion.
• Understanding of diverse cultural views especially within West Africa, with sensitivity to group differences; ability to challenge bias and to practice tolerance and empathy.
• Ability to listen actively, consider people’s concerns and apply judgement, tact, and diplomacy.
• Ability to work in a diverse and inclusive interactive environment that benefits from diverse strengths.
• Ability and responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• Ability to encourage, empower, and advocate for people in an unbiased and transparent manner.
• Knowledge of ECOWAS institutions, sectors, programmes and policies.
• Knowledge of ECOWAS internal operational requirements of programs, projects, services, and systems required to achieve work assignments and meet performance goals.
• Knowledge of rules and procedures of ECOWAS associated assigned responsibilities and ability to explain these clearly to others.
• Knowledge of the ECOWAS culture, structures and performance issues and priorities impacting assigned responsibilities.
• Knowledge of member states development trends, indicators, challenges, and opportunities as it relates to project/program assigned to own position.
• Ability to study data/information from a variety of sources, identify anomalies, trends and issues, present findings, and make recommendations.
• Ability to break down problems or processes into key parts to identify and solve gaps in service, quality assurance, compliance, and performance targets.
• Knowledge of and ability to apply techniques to generate creative ideas and new approaches to meeting goals.
• Ability to use evidence and research to inform policies and programs and identify relevant and appropriate sources of information, including stakeholders, regional institutions and/or internal committees.
• Demonstrate operational computer proficiency using appropriate tools.
• Ability to make sound use of graphics and tables to effectively present numerical data to write semi-complex technical reports/proposals and edit/check templates, letters, etc.
• Ability to convey information clearly and concisely in a succinct and organized manner through both writing and verbal means.
• Exhibit interpersonal skills, make presentations, express opinions, and debate ideas with others in a constructive manner.
• Proficiency in information communication technologies (ICT).
• Fluency in oral and written expressions in one of the ECOWAS official languages of the Community (English, French & Portuguese). Knowledge of an additional one will be an added advantage.
• Ability to develop, implement an individual action plan for achieving specific work goals.
• Identify, organize, and monitor tasks throughout to facilitate execution.
• Ability to contribute and/or lead on projects as per accepted project management standards and techniques, to co-ordinate contributions by others to set and meet deadlines.
• Ability to organize work, set priorities, and work within timelines, giving attention to details, stakeholders, indicators, and risks.
• Ability to identify, collect and assess indicators to monitor performance and to take proactive remedial action as required.

Salary
UA 56,591.37 (USD 89,289.87) annually.

Application Closing Date
21st April, 2025.

How to Apply
Interested and qualified candidates should send their Applications to: b52systemadministrator@ecowas.int using the Job Title as the subject of the mail.

Click here to download the application form (Docx.)

Note
Disclaimer:

• Selection and appointment will be subject to background and reference checks and other administrative requirements.
• ECOWAS does not charge for any application, processing, training, interviewing, testing in connection with application or recruitment processes and does not concern itself with information on applicants’ bank accounts.
• Assessment method: Assessment of qualified candidates may include a written exercise and a competency-based interview.

Job Title: Systems Sourcing and Implementation Officer

Job Code: 20000166
Location: Abuja
Institution: ECOWAS Commission
Grade: P3/P4
Status: Permanent
Department: Internal Services
Line Supervisor: PO, Systems Acquisition & Implementation
Supervising: IT Assistant

Role Overview

• Under the direct supervision of the Principal Officer, Systems Acquisition & Implementation, the incumbent is responsible for the sourcing, for design and technical requirements of new or upgraded systems, software, and hardware.
• He/She provides technical advisement to deliver efficient and effective solutions, alternatives, and options to meet ECOWAS’s need for enterprise software best practices.
• Working with the IT team leads and infrastructure architects, he/she will develop or evolve technical and infrastructure architecture standards.
• S/he will be responsible for appraising and improving sourcing activities and handling ECOWAS’s end to end sourcing operations, applying significant knowledge of industry trends, architecture, best practices and new trends developments.

Roles and Responsibilities

• Ability to apply the understanding of complex databases concepts, various programming languages, client /server architectures, cloud architectures and browser/client specific compatibility issues to procurement advisory needs.
• Ensure minimal duplication in functionality across the application portfolio.
• Appraise and improve sourcing activities by analyzing spending, supplying partnerships and new possibilities.
• Manage the supply portfolio ensuring transparency of spending, seamless supplier onboarding and maintenance process.
• Conduct technical assessments of current state and provide recommendations for future state including next steps. Works with technical vendor resources to create a technical strategy that meets ECOWAS needs.
• Conduct technical solution brainstorming sessions with the Enterprise Application team and develop technical design solutions for complex application systems to include integrations.
• Develop technical standards for the Enterprise Applications department and drives implementation of technical solutions as the technical subject matter expert (SME).
• Generate and implement efficient sourcing and category management strategies.
• Analyze and calculate costs of procurement and suggest methods to decrease expenditure.
• Optimize sourcing procedures to attain maximum efficiency.
• Research and anticipate shifts in the negotiating power of suppliers.
• Perform cost and scenario analysis, and benchmarking.
• Gain a deep understanding of the entire solution suite (application, supplier ecosystem, systems integration, data conversion,) and process/functions supported by ECOWAS IT.
• Ensures that all the IT products and services are acquired adequately/timely so that projects and processes can proceed efficiently.
• Recommend optimal buying channels.
• Cooperate with stakeholders to guarantee agreement on terms and processes.
• Manage relationships with suppliers, fostering collaboration, addressing any issues, and seeking mutually beneficial solutions to challenges.
• Set and manage procurement KPIs to track and improve performance.
• Prepare and manage procurement budget, control expenditures, and report on procurement expenditures and savings.
• Identify gaps between current and target architecture and provide transition solutions to meet target goals.
• Invent negotiation strategies and secure profitable deals for IT related systems.
• Document functional and technical details related to software and services, implementation and configuration, device models and differences.
• Handle contract management and documentation, ensuring ECOWAS’s adherence and compliance to all contractual obligations, laws, regulations and overseeing the renewal, termination, or renegotiation of contracts as necessary.
• Prepare and present status reports on a regular basis to management and project stakeholders.
• Maintain an updated knowledge of procurement of best practices, market conditions, and product innovations.
• Track and estimate risks and apply risk minimizing techniques.
• Organize and direct the preparation of policy analysis of ECOWAS issues; identifies and anticipates issues that must be addressed in program planning and legislation issues; prepares or directs the preparation of policy briefs on proposed legislation.
• Provide technical implementation oversight to developers and system administrators on Enterprise Application through technical strategy development meetings and code reviews.
• Conduct code reviews and solution reviews with IT team and vendors as needed to ensure solutions are documented and knowledge transfer plan is executed.
• Obtain acceptance or certification of the project deliverables or Network elements from the designated Service Assurance team.
• Provide consistent status reports to the Director, Enterprise Business Applications.
• Work with Accounts Payable to ensure processes and systems supporting supplier management and invoicing are executed effectively and efficiently.
• Review and assess potential suppliers, comparing their products, services, prices, and quality to ensure the best choice for the organization.
• Responsible for executing a supplier enablement program by developing communication and training programs to educate suppliers on how to do business with ECOWAS.
• Manage change orders and client expectations effectively, obtain quotes and submit purchase requisitions.
• Plan and predict procurement needs based on market trends, seasonality, and business goals.
• Provide leadership to financial aspects of the project, including general administrative processes, financial management, sub award management, accounting, and logistics.
• Monitor the delivery of the equipment ordered to the sites across the ECOWAS Commission by co-ordination with vendors or Freight-forwarders.
• Manage the installation and commissioning of the network elements at sites with the support of the operations team or vendors.
• Support and ensure registration of the equipment in the Network Inventory management system.
• Creating a buying vision for software and services.
• Work with the relevant system implementation / integration team to complete rollout to operational and Corporate Business Units across ECOWAS.
• Identify and/or review the assignment of team members for discovery workshops, and requirements needs assessments.
• Plan and coordinates resources to support implementation programs and activities.  Serves as liaison with Contracts Manager and vendors regarding procurement and program implementation.
• Provide leadership, direction and supervision to staff regarding functions, responsibilities and the ECOWAS mission.
• Provide occasional out-of-hours support.
• Perform any other duties as may be required from time to time.

Academic Qualifications and Experience

• Bachelor’s Degree (or equivalent) in Computer Science, Computer Engineering, Business Systems Analysis & Design, Information Systems management or any related ICT field from a university of recognized standing.
• Minimum of five (5) years progressively responsible experience in planning, web design, development, implementation and maintenance of information and communication technologies.
• Good knowledge of ECOWAS ICT infrastructure and it strategy as it relates to user area(s);
• Knowledge of all aspects of the design, development, management, implementation and maintenance of complex web projects using web content management systems and technologies.
• Knowledge of relevant high-level web programming languages (PHP, ASP, ASP.NET, HTML, CSS, etc.) and programming skills, including structured/object-oriented design, relational systems (MS-SQL/MySQL), web platforms (Linux/Apache/Windows), scripting (JavaScript, jQuery, Perl, Linux shell scripts) and query languages.

Age Limit:

• Be below 50 years old.
• This provision does not apply to internal candidates.

Ecowas Key Competencies:

• Ability to persuade/influence others to consider a certain point of view, adopt a new idea or implement new methods and practices.
• Ability to lead a team of trainees/junior staff and instill a spirit of teamwork to engage employees and achieve a well-defined set of activities.
• Ability to respect chain of command in an appropriate manner.
• Ability to resolve challenges that occur with minimal direction and/or to recommend and explain solutions or alternatives for approval.
• Ability to utilize the Code of Ethics to manage self, others, information, and resources.
• Ability to mentor others and create feedback loops with supervisors, colleagues, and subordinates to build strong working relationships and improve performance.
• Contribute to maintaining organizational unit’s performance goals and standards.
• Interpersonal skills with ability to keep a client informed of progress or setbacks in projects of relevance to timeline, quality, and quantity.
• Ability to proactively interact with clients and build strong trusting relationships based on mutual respect and regular discussions.
• Ability to establish and sustain professional credibility with clients/stakeholders in a manner that anticipates their need, mitigates issues and that carefully balances professional obligations with the need to be sensitive and responsive to their needs.
• Ability to counsel, advise, consult, and guide others on matters pertaining to assigned client service responsibilities and established client service standards.
• Demonstrate respect for cultural differences, fairness, and ability to relate well with people from varied backgrounds, nationality, gender, ethnicity, race and religion.
• Understanding of diverse cultural views especially within West Africa, with sensitivity to group differences; ability to challenge bias and to practice tolerance and empathy.
• Ability to listen actively, consider people’s concerns and apply judgement, tact, and diplomacy.
• Ability to work in a diverse and inclusive interactive environment that benefits from diverse strengths.
• Ability and responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• Ability to encourage, empower, and advocate for people in an unbiased and transparent manner.
• Knowledge of ECOWAS institutions, sectors, programmes and policies.
• Knowledge of ECOWAS internal operational requirements of programs, projects, services, and systems required to achieve work assignments and meet performance goals.
• Knowledge of rules and procedures of ECOWAS associated assigned responsibilities and ability to explain these clearly to others.
• Knowledge of the ECOWAS culture, structures and performance issues and priorities impacting assigned responsibilities.
• Knowledge of member states development trends, indicators, challenges, and opportunities as it relates to project/program assigned to own position.
• Ability to study data/information from a variety of sources, identify anomalies, trends and issues, present findings, and make recommendations.
• Ability to break down problems or processes into key parts to identify and solve gaps in service, quality assurance, compliance, and performance targets.
• Knowledge of and ability to apply techniques to generate creative ideas and new approaches to meeting goals.
• Ability to use evidence and research to inform policies and programs and identify relevant and appropriate sources of information, including stakeholders, regional institutions and/or internal committees.
• Demonstrate operational computer proficiency using appropriate tools.
• Ability to make sound use of graphics and tables to effectively present numerical data to write semi-complex technical reports/proposals and edit/check templates, letters, etc.
• Ability to convey information clearly and concisely in a succinct and organized manner through both writing and verbal means.
• Exhibit interpersonal skills, make presentations, express opinions, and debate ideas with others in a constructive manner.
• Proficiency in information communication technologies (ICT).
• Fluency in oral and written expressions in one of the ECOWAS official languages of the Community (English, French & Portuguese). Knowledge of an additional one will be an added advantage.
• Ability to develop, implement an individual action plan for achieving specific work goals.
• Identify, organize, and monitor tasks throughout to facilitate execution.
• Ability to contribute and/or lead on projects as per accepted project management standards and techniques, to co-ordinate contributions by others to set and meet deadlines.
• Ability to organize work, set priorities, and work within timelines, giving attention to details, stakeholders, indicators, and risks.
• Ability to identify, collect and assess indicators to monitor performance and to take proactive remedial action as required.

Salary
UA 49,106.81 (USD 77,480.72) annually.

Application Closing Date
21st April, 2025.

How to Apply
Interested and qualified candidates should send their Applications to: b52syssourcandimplement@ecowas.int using the Job Title as the subject of the mail.

Click here to download the application form (Docx.)

Note
Disclaimer:

• Selection and appointment will be subject to background and reference checks and other administrative requirements.
• ECOWAS does not charge for any application, processing, training, interviewing, testing in connection with application or recruitment processes and does not concern itself with information on applicants’ bank accounts.
• Assessment method: Assessment of qualified candidates may include a written exercise and a competency-based interview.

Job Title: Operations Officer, Infrastructure & Maintenance Officer

Job Code: 20000162
Location: Abuja
Institution: ECOWAS Commission
Grade: P5
Status: Permanent
Department: Internal Services
Line Supervisor: Director, Information Technology Services
Supervising: Systems Administrator

Role Overview

• Under the direct supervision of the Director, Information Technology Services, the incumbent supports and monitors accessibility of front and back-end office applications and services across the ECOWAS Commission.
• The/She leads the efficient and effective operation and maintenance of enterprise-wide system and technology tools and ensures scalability of all Information Technology (IT) related infrastructure.
• S/he implements and maintains operating policies to mitigate risk, promote IT infrastructure security, directs information systems operations for daily end-to-end delivery of IT business systems support requirements using ITIL service disciplines.

Roles and Responsibilities

• Overall responsibility of business systems availability to ensure operations are managed as required, including providing visibility of system availability to key business stakeholders in real-time. This will involve systems uptime, designing and deploying business continuity plans, remedy and escalation management, project management of business systems initiatives, and 3rd party vendor management.
• Oversee Wide Area Network management, uptime, and load balancing.
• Continuously develop and manage IT security infrastructure to mitigate security risks, including Cyber Security concerns
• Provide oversight for the daily technology infrastructure operations and functionality monitoring as the foundation to ensure secure access and availability of ECOWAS technological resources.
• Oversee the management of Disaster Recover (DR) and backup requirements for servers and assigned systems. Develop the disaster recovery plan for IT Operations and ensures it is communicated, rehearsed, and measured.
• Ensure proper configuration, implementation, maintenance, and monitoring of security firewalls, sites/software, servers, data and file encryption, and internet connections.
• Authorize and oversee the deployment, monitoring, evaluation, maintenance, development, and support of all hardware and software based on department needs.
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
• Oversee provision of end-user services, including service desk (Level 1) and technical support (Level 2) services.
• Collaborates with the Corporate Security Team to ensure IT Operations and Security embrace and apply security strategy.
• Define and communicate project milestones, service level agreements (requests, incidents, problem tickets, change and release management), and resource allocation to executive team, department leads, support staff, and end users.
• Authorize the collection, analysis, and preparation of reports required for senior management, regulators, and other relevant stakeholders.
• Manage IT Operations and Security operational and strategic planning, including business requirements, project planning and implementation, and organizing and negotiating the allocation of resources.
• Develop tactical plans that will enable the timely and economic maintenance of the various aspects of the IT strategic plan.
• Manage tactical infrastructure implementation projects to ensure the completion of and the alignment with the technology strategy and budget.
• Take leadership for ensuring effective delivery and support to internet and network connectivity & integration engagements and projects, system availability, and redundancy management.
• Provide leadership for developing an effective process that ensures 24/7 functionality, timely preventive and corrective maintenance of all ECOWAS IT related systems and platforms.
• Bring current IT knowledge, future vision, leadership and management abilities, process design skills and business acumen to transform the Infrastructure and Operations function in on-premises and a hybrid cloud environment (IAAS, PAAS, SAAS).
• Guide business and IT leaders in making investment decisions that balance and prioritize current operational demands, disruptions, and opportunities with the longer-term strategic vision of the organization.
• Where necessary, re-engineer infrastructure support to ensure it aligns with business processes, tactical planning, and strategic vision.
• Develop and review budgets for and from IT Operations and Security department and ensure they comply with stated goals, guidelines, and objectives.
• Oversee user training and documentation on technology systems.
• Works closely with the Director IT Services and other key business decision-makers in identifying and implementing cost-effective IT infrastructure technology solutions for all aspects of the business inclusive of infrastructure, software, hardware, networks, security that enhance mission critical operations of the IT department for ECOWAS.
• Manage compliance testing and monitoring of current and future regulatory obligations, and other regulatory matters as required.
• Conduct internal security risk assessments and security compliance audits.
• Collaborate with leadership for the development of policy, plans, and strategies in compliance with laws, regulations, policies, and standards in support of organizational cyber activities.
• Oversee documentation, investigation, and report cybersecurity compliance issues and incidents, where necessary.
• Lead the escalation and resolution of risk and compliance issues with appropriate stakeholders.
• Execute audit procedures to assess and measure company compliance with its security policies and procedures.
• Strictly comply with corporate governance and principles, such as but not limited to Housekeeping, Safety, Environmental and Ecowas Code of Conduct and Discipline.
• Review and sign off on processes and procedures for deployment and maintenance of all IT infrastructure.
• Accountable for the delivery of IT related operations required to enable business capabilities and services across the enterprise and multiple office’s locations.
• Accountable to audit all cloud expenses, with visibility into IT budgets and allocations by team.
• Accountable for consolidating cloud services provider (CSP) purchases and aligning cloud service allocations with organizational strategy.
• Authorize and oversee measuring performance of cloud instances to detect over- and under-provisioning.
• Oversee the information security programs including data protection, risk management, and compliance testing.
• Establish and maintain regular written and in-person communications with the organization’s senior leaders, department heads, and end users regarding pertinent IT activities.
• Oversee negotiation and administration of vendor, outsourcer, and consultant contracts and service agreements.
• Lead and create a climate that attracts, retains, and motivates top-quality IT team members.
• Through Team leads, coordinate the management of all incidents and requests at the end user workstation level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Responsible for ensuring the development of content and implementation of staff training (for new hires, current staff) on core IT infrastructure systems and services.
• Lead the process and team members in the analysis, enhancement, and tailoring of current practices and existing systems to increase operating efficiencies as well as reduce and cut costs.
• Build a collaborative culture within the IT department and partner with various departments within the ECOWAS to gather feedback and develop insights that will lead to the improvement of IT services.
• Provide mentorship to key IT Operations and Security personnel, promoting their professional growth, and readying them for the occupation of his position in the future.
• Participate as an integral member of the IT management team responsible for defining and implementing software technology strategy, CapEx and OpEx plans and continuous improvement objectives.
• Build successful stakeholder relationships with other IT and business leaders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of IT services to meet those needs.
• Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
• Provide occasional out of hours support.
• Perform any other duties as may be required from time to time.

Academic Qualifications and Experience

• At least a Master Degree in a Technology related field such as Computer Systems Design, Computer Science, from an accredited tertiary institution.
• Ten (10) years progressively responsible experience in the planning, design, development, implementation and maintenance of information systems and telecommunications; 5 years at a supervisory level.
• Demonstrated knowledge of information systems and telecommunications technologies for large and complex geographically dispersed organizational environments.
• Knowledge of ICT industry benchmarks for performance, enhance services and performance management with demonstrated ability to lead a programme transformation.
• Demonstrated competence to drive the development, review and communication of ICT policies and standards throughout ECOWAS Commission and Institutions, ensuring consistency and pragmatism in the maintenance of these policies and standards.

Age Limit:

• Be below 50 years old.
• This provision does not apply to internal candidates.

Ecowas Key Competencies:

• Ability to lead in assigned programs and projects by providing the necessary managerial and operational expertise required for the fulfillment of the organization’s mandate (e.g. establish networks and benchmarks).
• Ability to lead by example and organize teamwork to encourage cooperation to achieve targeted results, champion and build momentum for change and to bring about employee engagement; develops and implements internal controls for pilot Program to manage potential barriers to implementation.
• Excellent self-management skills, demonstrating ethics and integrity and displaying due regards for internal controls of rules, delegations, and transparency.
• Ability to bring together complementary skills/expertise, assess individual contributions and recognize/address accomplishments and shortcomings in a manner that brings continued success to the organization.
• Knowledge of program management at the level usually acquired from a certification in program management (e.g. Managing Successful Programmes (MSP) or Program Management Professional PgMP).
• Ability to research benchmarks and trends to bring about the best recommendations for the development and improvement of programs/projects that will best serve the community/organization.
• Well-developed networking and interpersonal skills to seek feedback, information, and data from a network of professionals from multiple countries/sectors/organizations and to identify and prioritize the most critical community requirements.
• Ability to manage and co-ordinate client management initiatives (e.g. feedback loops, surveys, studies, needs assessments) and make recommendations.
• Ability to develop and implement best practices in client services (e.g. dashboards, incentive management, feedback mechanisms).
• Ability to develop and implement stakeholder management plans, programs, and initiatives to obtain buy-in on new initiatives, to better understand dissenting views, to obtain resources and to increase perceptions of success.
• Diplomacy, tact, and respect of other people from varied backgrounds, understanding diverse cultural views especially within west Africa with the ability to convert diversity into opportunities to improve program/operational outcomes.
• Ability to create a diverse and inclusive interactive environment that benefits from diverse strengths bringing together innovative practices.
• Ability to remain objective in appraisals, evaluations and in managing conflict regardless of cultural differences positions, gender issues or opinions, and encourages staff to overcome cultural and gender barriers and background differences.
• Ability to serve the interest of a culturally diverse multinational teams/organizations/communities and some disable groups without prejudice, bias, or sympathy to a select group.
• Solid understanding of the ECOWAS organizational structure, associated dynamics and expectations as required to collaborate, participate, contribute, and lead effectively.
• Applied knowledge of the Community mandate, strategic plan/priorities as well as the economic, political, and social state/trends of member states, especially as pertains to own scope of work.
• Knowledge of ECOWAS best practices, program management approaches and research techniques to lead and/or contribute to the development or assessment of programs, projects, or initiatives.
• Superior knowledge of the rules and procedures of ECOWAS to appropriately interpret and apply directive text, provide technical advice, coach others and assess performance.
• Ability to analyze a situation by way of indicators (e.g. performance, technical) to assess the costs, benefits, risks, and chances for success, in deciding.
• Ability to pull together information from different sources to identify the source of problems, consequences of alternative courses of action, potential obstacles, and ways to avoid the problem in the future.
• Ability to break down very complex situations/information into simple terms (using charts, diagrams, effective expository writing) to explain recommendations and conclusions aimed at solving problems or improving operations/programs/projects.
• Ability to develop new insights into situations, apply innovative solutions to problems and to design new methods of addressing issues/disconnects where established methods and procedures are inapplicable, unavailable, or no longer effective.
• Proficiency in oral and written French and English languages.
• Ability to communicate with impact, clearly and concisely in a succinct and organized manner conveying credibility & confidence when making presentations, setting expectations, and explaining complex issues.
• Ability to listen intently and correctly interpret messages from others and respond appropriately.
• Accomplished technical writing skills (e.g. proposals, terms of reference, program assessments, blueprints, business processes) with well-developed editing.
• Ability to give honest feedback, provide recognition, address shortcomings, and motivate direct reports to work at peak performance.
• Fluency in one of the three ECOWAS official languages (English, French & Portuguese)
• Superior organizational and project/program management skills with significant experience identifying timelines, targets, costs, and resources necessary to deliver on operational/program/project outputs.
• Ability to set effective goals and targets for self, others, and the work unit and adjusting work or project priorities in response to changing circumstances.
• Ability to identify gaps affecting the achievement of program/project expectations and to design and implement intervention plans required to build the desired capacity (e.g. training, structural realignment, partnerships, reallocation of resources.
• Ability to implement rigorous monitoring, and evaluation practices and to set in place regular reporting schedules relevant to key outputs (e.g. management indicators, project milestones, program results, processing targets);
• Ability to plan, organize, and control resources, procedures, and protocols to achieve specific goals.

Salary
UA 66,123.98 (USD 104,330.42) annually.

Application Closing Date
21st April, 2025.

How to Apply
Interested and qualified candidates should send their Applications to: b52operateinfrasandmainten@ecowas.int using the Job Title as the subject of the mail.

Click here to download the application form (Docx.)

Note
Disclaimer:

• Selection and appointment will be subject to background and reference checks and other administrative requirements.
• ECOWAS does not charge for any application, processing, training, interviewing, testing in connection with application or recruitment processes and does not concern itself with information on applicants’ bank accounts.
• Assessment method: Assessment of qualified candidates may include a written exercise and a competency-based interview.

Job Title: Director, Information Technology Services

Job Code: 20000176
Location: Abuja
Institution: ECOWAS Commission
Grade: D1
Status: Permanent
Line Supervisor: Commissioner for Internal Services
Supervising: Office Manager

Role Overview

• Under the direct supervision of the Commissioner in Charge (Commissioner for Internal Services), the Director will be responsible for providing leadership and direction in the development and implementation of IT strategies, policies, and systems to support ECOWAS’s goals and objectives.
• S/he will have a strong background in IT management, technical expertise, and strategic planning.

Roles and Responsibilities
Technical:

• Develop and maintain IT systems and infrastructure.
• Ensure the security and integrity of IT systems and data.
• Develop and implement IT solutions to support business needs.
• Stay up to date with latest IT trends and technologies.
• Ensure the reliability, security, and efficiency of IT systems and infrastructure.
• Oversee the development, implementation, and maintenance of software applications and databases.

Management:

• Provide leadership and direction to the IT department.
• Develop and implement IT strategies, policies, and procedures.
• Manage the IT budget and resources.
• Represent ECOWAS in IT forums and conferences.
• Develop and implement IT strategies, policies, and procedures.
• Oversee IT budgeting, planning, and resource allocation.

Strategy:

• Develop and implement IT strategic plans and roadmaps to support organizational goals and objectives.
• Align IT strategies with organizational goals and objectives.
• Identify and evaluate new technologies to improve organizational efficiency and effectiveness.
• Collaborate with senior management to develop and implement digital transformation initiatives.
• Identify and prioritize IT projects and initiatives.

Compliance:

• Ensure IT systems and practices comply with relevant regulations and  industry standards and best practices.
• Develop and implement IT security and risk management plans.
•  Conduct regular IT audits and risk assessments.
• Ensure IT compliance with organizational policies, legal requirements, and industry regulations.
• Oversee IT risk management and disaster recovery planning.
• Ensure data privacy and security.

Administrative:

• Oversee IT procurement, asset management, IT vendor relationships and contracts.
• Ensure IT service continuity and availability.
• Develop and maintain relationships with IT vendors and partners.
• Develop and manage IT administrative policies and procedures.
• Ensure IT services are delivered efficiently and effectively.

Reporting:

• Provide regular IT reports to senior management and the board.
• Develop and maintain IT dashboards and metrics.
• Ensure transparency and accountability in IT operations.
• Identify and report IT risks and issues.

Documentation:

• Develop and maintain IT policies, procedures, and guidelines.
• Ensure accurate and up-to-date IT documentation.
• Oversee IT knowledge management and sharing.
• Develop and maintain IT documentation and knowledge base.
• Ensure IT policies and procedures are up-to-date and accessible.

Learning / Development:

• Identify IT training and development needs.
• Lead and manage the IT team, including staff and consultants.
• Develop and implement IT training programs.
• Provide IT advice and guidance to management and stakeholders.
• Encourage IT staff to pursue continuous learning and professional development.
• Supervise and mentor IT staff.
• Encourage IT innovation and experimentation.

General:

• Collaborate with other departments to ensure IT alignment with organizational goals.
• Ensure IT customer service and support are prompt and reliable.
• Represent the organization in IT forums and industry events.
• Provide occasional out-of-hours support.
• Perform any other duties as may be required from time to time.

Key Performance Indicators (KPIs)

• IT system uptime and availability
• IT project delivery on time and within budget
• IT customer satisfaction
• IT security and compliance
• IT innovation and adoption.

Academic Qualifications and Experience

• Master’s Degree in Computer Science, Information Technology, or related field
• Relevant IT Certifications (e.g., relevant OEM Certifications, CISSP, PMP) will be considered as an added advantage.
• Minimum 12 years of experience in IT management and five (5) years at leadership roles.
• Proven experience in IT strategy, management, and technical expertise.
• Strong understanding of industry trends, best practices, and emerging technologies
• Excellent communication, leadership, and management skills
• Experience working in a regional or international organization
• Knowledge of IT regulations and standards.

Age Limit:

• Be below 50 years old.
• This provision does not apply to internal candidates.

Ecowas Key Competencies:

• Recent and progressive senior leadership experience in establishing strategic partnerships, working collaboratively and building consensus with multiple internal and/or external stakeholders on complex issues in a multi-disciplinary governmental or international organization.
• Ability to establish and maintain effective working relationships with Heads of Institutions, elected officials and statutory employees to facilitate compliance, build engagement, resolve conflicts and obtain support for change; develops a culture where people hold themselves personally accountable for results.
• Ability to provide leadership, management, and technical oversight for all project activities and program deliverables in accordance with ECOWAS legal and administrative practices and standards. (e.g. Code of Ethics, Procurement Code, legal institutional framework).
• Ability to conduct periodic reviews of staff performance in keeping with the ECOWAS performance management system and to mentor staff to ensure high levels of motivation, commitment, capacity, and teamwork.
• Ability to oversee project management, internal controls and stewardship of financial resources and to address issues in a confident and capable manner whilst making decisions that exemplifies impartial and non-partisan decision-making.
• Ability to exercise the initiative and resourcefulness necessary for simultaneously addressing a variety of stakeholder needs, pursuing multiple tasks and achieving positive outcomes.
• Ability to create synergies with client groups (e.g. ECOWAS institutions/specialized agencies, management cadre, member-state representatives, programme interest groups) and others to achieve objectives in setting and monitoring service standards and indicators.
• Ability to motivate and engage others in promoting or adopting best practices in client services (e.g. dashboards, incentive management, feedback mechanisms);
• Well-developed ability to identify and improve services and client interactions through appropriate networks and to create innovative ways of addressing these in an accountable and transparent manner. (e.g. public/private partnerships, service level agreement, feedback loops, surveys).
• Knowledge of anti-discriminatory/human rights regulatory environment and ability to advance strategies to foster an inclusive, healthy organization, respectful of the cultural diversity and gender of people and their skills and free from harassment and discrimination.
• Sound understanding of diverse cultural views especially within west Africa, being sensitive to group differences, gender issues and ability to contribute to, advocate for, and/or develop policies which are gender neutral and sensitive to various cultures.
• Ability to create a diverse and inclusive interactive work environment that can effectively bring together a wide spectrum of ideas and experiences to solve problems, develop projects/programs and improve results.
• Ability to remain objective during appraisals, evaluations and when managing conflict regardless of cultural differences positions or opinions while encouraging staff to overcome cultural barriers and background differences.
• Practical understanding of the ECOWAS organizational structure, workplace culture and dynamics with a keen ability to identify/address strengths and weaknesses, stimulate creativity, reduce resistance to change and improve the achievement of strategic objectives.
• Ability to apply knowledge of ECOWAS legal framework, strategic priorities and operational standards to develop/modernize policies and programs and/or to implement policies and programs in a sustainable and effective manner.
• Well-developed business, social and political acumen, demonstrating a strong commitment to the vision and mandate of ECOWAS coupled with a broad knowledge of the economic, political and social state/trends of member states.
• Sound judgment and decision-making skills on matters relating to policy and strategy development are important to the realization of the ECOWAS mandate and the improvement of outcomes for Western Africa and its member-states.
• Ability to analyse reports/dashboards as well as dynamics between people and between organizations and recognize areas of potential obstacle or challenge and develop solutions or alternatives to remove barriers and achieve strategic/operational priorities.
• Ability to anticipate the effects of environmental changes (e.g. economic trends, social crisis), interpret context and implications of key issues and develop and make sound recommendations.
• Ability to inform an analysis by way of a thorough understanding of the environment, of well thought out insights and meaningful dialogues.
• Ability to make prudent decisions relating to the management of human, financial and material resources, considering both quantitative and qualitative sources of information.
• Ability to actively listen to understand the impact of issues and perspectives of others before making assertions, decisions or recommendations.
• Builds multiple external collaborative relationships to support strategic and operational objectives; identifies the key issues and accommodates the key players with well thought out communication and stakeholder management plans.
• Ability to communicate with clarity and conviction, make compelling presentations which promote new insights, ideas and perspectives and a better understanding of issues/challenges.
• Proficiency in oral and written French and English languages with the ability to give honest feedback, recognize performance and manage non-performance while creating opportunities for open and constructive dialogue.
• Excellent negotiation and conflict management skills focus on building and nurturing effective and collaborative relationships.
• Fluency in one of the three ECOWAS official languages (English, French & Portuguese)
• Superior planning skills are exemplified by setting clear expectations and conducting consistent and effective oversight of performance management practices to ensure goals and standards are met.
• Ability to set effective goals/results and manage change in a manner that demonstrates resilience, composure and a positive outlook in an environment of uncertainty and ambiguity.
• Ability to enable the development of organizational and individual talent throughout the implementation of strategic, operational, programme, project and individual plans.
• Ability to implement plans, mobilizing/engaging people, identifying critical success factors, mitigating risks, monitoring indicators and feedback, initiating course corrections and building capacities for sustainability.
• Ability to institute rigorous monitoring, and evaluation practices and to learn from setbacks and mistakes to ensure continuous improvement.

Salary
UA 81,435.54 (USD 128,488.99) annually.

Application Closing Date
21st April, 2025.

How to Apply
Interested and qualified candidates should send their Applications to: b52directorinfotechservices@ecowas.int using the Job Title as the subject of the mail.

Click here to download the application form (Docx.)

Note
Disclaimer:

• Selection and appointment will be subject to background and reference checks and other administrative requirements.
• ECOWAS does not charge for any application, processing, training, interviewing, testing in connection with application or recruitment processes and does not concern itself with information on applicants’ bank accounts.
• Assessment method: Assessment of qualified candidates may include a written exercise and a competency-based interview.

Job Title: Secretary General

Job Code: 20003163
Location: Abuja
Institution: ECOWAS Commission
Grade: D2
Status: Permanent
Line Supervisor: The President of ECOWAS Commission
Supervising: Office Manager

Role Overview

• To serve as chief adviser to the President of ECOWAS Commission on administrative and procedural matters, and to assist the President in the exercise of his/her function as the Chief Executive Officer of the Community Institutions and Secretary of ECOWAS policy organs, namely the Council of Ministers and Authority of Heads of State and Government.
• To provide leadership and strategic direction for managing the efficiency and effectiveness of the Commission with respect to the implementation of community decisions, policies, rules and regulations and ensuring ethical conduct and compliance with relevant Community Texts.

Roles and Responsibilities
The Secretary-General is the Head of the Administrative Secretariat of the Commission.  Under the authority of the President, he/she performs the following functions:

• Acts as chief adviser to the President on matters of Institutions policy and procedure.
• Ensures compliance with community texts, rules and regulations
• Serves as the Secretariat of the Commission, with respect to planning, managing and servicing management meetings, statutory meetings and work of ECOWAS Policy Organs
• Ensures that all documentation for the meetings and the work of the Policy Organs are properly prepared, duly processed and dispatched in a timely manner to Member States and other relevant entities.
• Ensures that the outcomes of meetings, such as decisions and reports are properly finalized, and disseminated on time to Member States and other relevant entities
• Assists the President of the Commission in monitoring the implementation of the Decisions of the Community Policy Organs.
• Provide continuity from one management to the next and to be the main repository of institutional memory.
• Act as the channel of communication between the President and other Members of Commission and Institutions.
• Establishes a horizontal link between Departments and Directorates for smooth, consistent and effective implementation of ECOWAS decisions.
• Ensures that those policy and regulatory documents are properly stored and accessible at any time and to manage a Databank of documentation of the Community.
• Handles all matters relating to ethics and compliance with Community rules and regulations within the Commission.
• Perform any other duties as may be assigned by President.

Academic Qualifications and Experience

• Master’s Degree (or equivalent) from a recognized university in a discipline related to the mandate of the organization and the position. These include Masters in International Relations, Political Science, Law, Diplomacy, Public Administration, or any other related field.
• Fifteen (15) years of progressively responsible experience in international relations, law, business management, political affairs, in a senior leadership capacity with a minimum of 7 years’ experience working on issues related to the ECOWAS region; experience working with Member States and delegations in the context of international organizations; Proven experience in facilitating national or intergovernmental decision-making processes.
• Experience with policy and strategy development, change management and related issues, with broad geographical outcomes/impacts.
• Extensive experience in report writing and supervising large and diverse teams
• Ability to lead the development, management/review of reports and papers on technical and policy issues.
• Knowledge of and experience in the practical application of ECOWAS policies, management, administrative, budgetary and staffing regulations and procedures.
• Minimum of 7 years progressive senior leadership experience in establishing strategic partnerships, working collaboratively and building consensus with multiple stakeholders on critical and/or complex issues.

Ecowas Key Competencies:

• Demonstrated passion and commitment to public service principles, values and ethics, and the practice of accountability in public sector management.
• Ability to inspire, motivate and engage others to solve problems and resolve conflicts, to modify leadership style, to meet situational requirements, and to lead successfully in uncertain and volatile environments; to develop a culture where people hold themselves personally accountable for results.
• Exhibit consistency on actions, values, methods, confidentiality, ethics, measures, principles, expectations and outcomes which connotes a deep commitment to do the right thing for the right reason, regardless of the circumstances.
• Well-developed political acumen, superior judgement, tact and diplomacy to work with various interest groups and stakeholders, to influence/enlighten policy direction, to implement and promote adherence to governance principles, the regulatory environment and corporate vision, and to advance strategic priorities associated with the ECOWAS mandate.
• Ability to respect chain of command in an appropriate manner.
• Demonstrated ability to promote a balanced perspective on the organization’s leadership and governing body to keep ECOWAS mission, vision, and values at the forefront of employee decision making and actions.
• Ability to conduct high-stake negotiations with high-level clients while taking account of different stakeholder agenda, cultural norms, situational factors, ECOWAS interests; to demonstrate the ability to partner with internal and external clients.
• Ability to identify and capitalize on synergies with other institutions, specialized agencies, national and regional assemblies and key actors and partners to achieve objectives.
• Ability to personally commit to advancing ECOWAS goals for improved client services and stakeholder relations; to ensure appropriate measures are established to deliver client service excellence.
• Understand diverse cultural views especially within West Africa, and sensitive to group differences; see diversity as an opportunity, challenges bias and intolerance.
• Understanding of the ECOWAS organizational structure, workplace culture and its dynamics.
• Play a leadership role in shaping the ethics, values and culture of the organization by consistently communicating and exemplifying them.
• Ability and passion to actively support diversity management policies and principles, act as role model and a champion and advocate of diversity policies and principles.
• Understand inclusion, the impact of unconscious bias, and how to manage and leverage differences; ability to make/apply the connection between diversity and innovation, and to oversee a talent system that remains inclusive, transparent, and well understood.
• Ability and responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• Ability to identify roadblocks to principles of equity, fairness and transparency, to oversee diversity indicators for planning and programme development and to create a workplace free of discrimination and harassment.
• Excellent knowledge of ECOWAS Commission’s mandate, legal framework and approaches to policy development.
• Proven knowledge of rules and procedures of the ECOWAS Commission, the implementation of which is necessary for smooth running of the institution.
• Establishment of sound internal controls as well as the monitoring and evaluation of programmes, plans and policies.
• Knowledge of ECOWAS Institutions and specialized agencies, and how they interrelate in the pursuit of community interests.
• Sound knowledge of ECOWAS procurement, financial and human resources policies and practices as well as internal reforms and capacity development initiatives.
• Ability to think creatively and innovate or generate alternatives, visualize new possibilities, challenge assumptions, and be open to additional information.
• Ability to prioritize action steps to stay focused on key objectives while handling multiple demands and competing priorities.
• Ability to make trade-offs/compromise while understanding the potential advantages and disadvantages of an idea or course of action.
• Ability to analyze reporting or working relationships between several departments, agencies and institutions, and recognize areas of potential obstacles or challenges and produce solutions or alternatives to achieve strategic priorities.
• Ability to obtain information, opinions and recommendations from various sources to inform decisions, produce conclusions and to drive change.
• Continually working to broaden own knowledge and experience communicating with various stakeholders, partners and media to see connections and patterns across seemingly unrelated fields of knowledge.
• Communicate strategically, considering such aspects as optimal message timing, and form of communication; skillfully handles complex on-the-spot questions from others, such as senior public officials, special interest groups, citizens or the media.
• Communicate complex issues clearly and credibly with widely varied audiences using two-way communication to gain others’ input and understanding.
• Strategically build networks and contacts to support ideas, initiatives and directives; ensure communication plans are developed and implemented so audiences are informed in a timely manner.
• Exhibit active listening skills to encourage stronger communication amongst team members, to show care and make them feel valued and to drive employee engagement in all institutions and agencies.
• Ability to clearly articulate links between the organization’s strategy and the institution’s goals; generate and communicate broad and compelling organizational direction, inspiring others to pursue that same direction; convey enthusiasm about future possibilities; act as a champion or sponsor of change programmes and agenda.
• Proficiency in information communication technologies (ICT).
• Fluency in oral and written expressions in one of the ECOWAS official languages of the Community (English, French & Portuguese). Knowledge of an additional one will be an added advantage.
• Sound ability to develop clear goals that are consistent with agreed strategies; identify priority activities and assignments; adjust priorities as required; allocate appropriate amount of time and resources for completing tasks.
• Ability to foresee risks and provide for contingencies when planning; monitor and adjust plans and actions as necessary and use time efficiently.
• Capability to translate the strategic direction, including vision, mission and values into effective strategies; develop, lead and ensure meaningful communication of shared vision, values, mission and strategic direction to inspire and influence others; position the organization to deal with emerging and long-term trends, issues and opportunities.
• Ability to champion the development of proactive strategies and use strategic alliances to extend organizational and ECOWAS impact.
• Ability to establish performance expectations, inspire excellence and recognize performance; oversee the implementation and monitoring of performance management programmes to ensure all employees meet performance expectations.
• Competence in the development and maintenance of standard operating procedures (SOP’s) for the Office
• Capable of managing risks, developing mitigation measures and ensuring business continuity of the Office.
• Ability to build and maintain good working relations and collaboration with other Directorates / Departments and Institutions of ECOWAS.

Age Limit:

• Be below 50 years old.
• This provision does not apply to internal candidates.

Assessment method:

• Assessment of qualified candidates may include a written exercise and a competency-based interview.

Salary
UA 90,555.55 (USD 142,878.54) annually.

Application Closing Date
21st April, 2025.

How to Apply
Interested and qualified candidates should send their Applications to: b52secretarygeneral@ecowas.int using the Job Title as the subject of the mail.

Click here to download the application form (Docx.)

Note
Disclaimer:

• Selection and appointment will be subject to background and reference checks and other administrative requirements.
• ECOWAS does not charge for any application, processing, training, interviewing, testing in connection with application or recruitment processes and does not concern itself with information on applicants’ bank accounts.

Job Title: IT Assistant

Job Code: 20003540, 20000168, 20000185
Location: Abuja, Nigeria
Institution: ECOWAS Commission
Grade: G4/G5/G6
Department: Internal Services
Directorate: Directorate of Information, Technology Service
Status: Permanent
Line Supervisor: As Assigned
Supervising: None

Role Overview

• Under the supervision of his/her direct line manager, the incumbent aids all internal and external IT users.  He/She installs, configures, and maintains the IT/ computer network systems for ECOWAS, responsible for ensuring that all IT/computer networks are functioning properly and up to date.
• S/he will focus on computer operations, user, and desktop support (hardware and software), front end /back end, helpdesk, database management and perform a variety of moderately complex information technology support duties to ensure smooth delivery of all ECOWAS technological services.

Roles and Responsibilities

• Tests personal computers and peripherals on a network to diagnose, hardware versus software problems.
• Act as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns.
• Maintain standard filing system for easy and quick document assess and retrieval.
• Assist in software and hardware upgrades, add or update workstations for office staff.
• Perform routine PC maintenance and updates for performance efficiency.
• Assist in maintaining Internet service, firewalls, and telephone systems.
• Set up and submit debugs computer output.
• Transfers computer files between platforms
• Provide basic troubleshooting, repair, and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers)
• Install and configure computer hardware, software, systems, networks, printers, and scanners.
• Help in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment.
• Set up and configure desktop computers, peripherals and accounts assigning security level.
• Troubleshoots, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
• Utilize computer equipment, software, and diagnostic tools to perform a broad range of user assistance, job processing, equipment maintenance and repair and computer operations assignments.
• Monitor incoming service-desk tickets to understand broad trends and identify dependencies that Help Desk Operators cannot see when working on an individual ticket.
• Manage escalated issues for any incidents, service requests, or issues.
• Investigate which processes can be automated and the ways to do so.
• Initiate and monitor actions to investigate patterns and trends to resolve problems.
• Update supervisor on status of projects or technical issues.
• Keep up to date with industry developments in innovation and effective changes.
• Provide IT focused Start of Session planning and support.
• Develop and document process and procedural enhancements and assist other departments as needed for continuous process and service improvement.
• Maintain accurate and complete records and documentation for company policies and procedures.
• Exercise judgment and creativity in selecting and applying procedures correctly and determining when to refer problems to the supervisor or next level of support.
• Escalate IT service requests approaching or exceeding their SLAs and adjust staff priorities.
• Prepare a summary of open issues.
• Manage, monitor, and report on the services and service levels required to support and deliver an exceptional IT Assistance.
• Order and stock office supplies when necessary.
• Repair and replace equipment as necessary.
• Test new technology.
• Maintain systems, databases, and web pages.
• Provide training as required.
• Provide occasional out-of-hours support.
• Perform any other duties as may be required from time to time.

Academic Qualifications and Experience

• Brevet de Technicien Superior (BTS) / Ordinary National Diploma (OND) or its equivalent in Computer Science, Computer Engineering, or related discipline is preferred from a recognized University.
• Five (5) years of progressively more responsible work experience with core infrastructure components such as TCP/IP, VPN, file transfer and remote administration protocols and with LAN and WAN operations and administration
• Strong experience with both Linux and Windows 2003 administration, and Active Directory design and implementation
• Extensive experience with SAN, DAS, NAS, and other storage solutions,
• Working knowledge with VoIP, intrusion detection systems, vulnerability systems, QoS, routing protocols and network traffic analysis
• Knowledge of TCP/IP networking; experience in securing Win2k or 2003/Linux computers (security updates, account management, etc.)
• Knowledge in the use of virtual infrastructure technologies to achieve server consolidation and business continuity.
• Theoretical and practical knowledge of the operations of secure Email systems, secure DNS, DHCP, scalable software and OS deployment strategies, Web servers, clustering, wireless networking, data protection and backup solutions, Cisco networking technologies, including routers, switches, AAA, firewalls, and VPN concentrators.
• Working knowledge of open source and commercial network and security information management tools,
• Familiarity with best practices in network design and operations
• Strong understanding of network routing and switching protocols required.
• Good knowledgeable in system and data design

Age Limit:

• Be below 50 years old.
• This provision does not apply to internal candidates.

Ecowas Key Competencies:

• Ability to assume a credible presence when explaining rules, standards, and expectations (e.g. deadlines) to ensure compliance and work expectations are met.
• Ability to motivate self and/or others to engage in discussions that will result in recommendations to improve processes, templates, or other work tools.
• Ability to engage in positive approaches to teamwork, participate actively in discussions and the achievement of team goals.
• Ability to take responsibility for own career and performance with the occasional guidance from the supervisor/mentor.
• Ability to build capacity of self and others by sharing knowledge, tools, expertise, and experience with others to remain proficient and well informed in the execution of assigned role.
• Interpersonal, listening, and multitasking skills with a good understanding of client service responsibilities and role in representing ECOWAS values in all interactions.
• Ability to take initiative to resolve routine problems associated with assigned tasks using good judgment in involving colleagues or superiors as required.
• Ability to work as part of a team to resolve concerns, and problems and improve services.
• Ability to manage own time effectively and organize own work area in a manner that will meet performance expectations related to assigned client services.
• Ability to direct people to the appropriate source for further information and ask for help when overwhelmed with client demands.
• Ability to apply culturally relevant and appropriate approaches with people from diverse cultural backgrounds.
• Good diversity management skills to interact with individuals in a manner that is culturally appropriate and in accordance with ECOWAS rules/policies.
• Ability to recognize preconceived notions and stereotypical views of certain groups and individuals and to successfully adopt inclusive and culturally appropriate behaviors.
• Ability and responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• Knowledge of diversity management relates to daily work expectations and assigned tasks.
• Knowledge of the ECOWAS mandate and operational goals of relevance to assigned responsibilities.
• Ability to keep up to date with Departmental activities, schedules, and goals of pertinence to own work team, functional area.
• Knowledge of ECOWAS procedures relevant to assigned work and the ability to apply sound judgment in their application.
• Demonstrated strong interest and commitment to ECOWAS values and activities in daily assumption of duties.
• Excellent ability to maintain, process and provide accurate information as part of assigned tasks.
• Ability to organize files and information for easy retrieval and record keeping.
• Ability to spot mistakes, act promptly to correct them and learn from experiences.
• Knowledge and ability to challenge and question fundamental assumptions regarding accepted ways of doing things in the spirit of improvement.
• Ability to use current technology to communicate effectively e.g. office software programs, including spreadsheets, word processing and graphic presentation software; ability to type and format presentations, reports, manuals, newsletters, website content and proficiency in information communication technologies (ICT).
• Well-developed information sharing skills using technology and in accordance with established processes and practices.
• Advanced verbal assertiveness and communication skills with a demonstrated ability to acknowledge and understand the validity of others’ viewpoints and to respond in a constructive manner.
• Fluency in oral and written expressions in one of the ECOWAS official languages of the Community (English, French & Portuguese). Knowledge of an additional one will be an added advantage.
• Ability to allocate time for specific tasks in a manner that will meet deadlines and quality/quantity expectations.
• Good organizational skills with an excellent ability to break down work into smaller parts and focus on the most important steps first.
• Ability to contribute to maintaining organizational performance standards throughout the implementation of new processes, practices and plans adopted by the Department and of relevance to assigned tasks.
• Ability to monitor progress and to consider new goals in the context of assigned responsibilities.
• Ability to follow through with commitments made to others.
• Assessment method: Assessment of qualified candidates may include a written exercise and a competency-based interview.

ECOWAS Work Environment:

• ECOWAS provides a work environment that reflects the values of gender equality, diversity, integrity and a healthy work-life balance.
• We are committed to ensuring gender parity in the organization and therefore, we encourage women to apply for positions that suit their competencies. Individuals from minority ethnic groups, indigenous populations, persons with disabilities, and other underrepresented groups are also highly encouraged to apply.
• Diversity, Equity and Inclusion is at the heart of ECOWAS’s workforce.

Salary
UA 20,166.30 / USD 31,818.39; UA25,527.53 / USD 40,277.34; UA 30,178.98 / USD 47,616.39 annually.

Application Closing Date
21st April, 2025.

How to Apply
Interested and qualified candidates should send their Applications to: b52itassistant@ecowas.int using the Job Title as the subject of the mail.

Click here to download the application form (Docx.)

Note
Disclaimer:

• Selection and appointment will be subject to background and reference checks and other administrative requirements.
• ECOWAS does not charge for any application, processing, training, interviewing, testing in connection with application or recruitment processes and does not concern itself with information on applicants’ bank accounts.
• To view the complete job description and apply to this position, follow the link below.

Job Title: Help Desk Assistant

Job Code: 20000172, 20000183, 20000173, 20000180
Location: Abuja, Nigeria
Institution: ECOWAS Commission
Grade: G4/G5/G6
Department: Internal Services
Directorate: Directorate of Information, Technology Service
Division: Operation, Infrastructure & Maintenance
Status: Permanent
Line Supervisor: Service Desk Officer
Supervising: None

Role Overview

• Under the direct supervision of the service Desk Officer, the incumbent will be one point of contact for internal staff to report faults and provide users of technology within ECOWAS with IT support services.
• He/She wiil address all user issues, along with common technological problems. S/he will monitor the help desk email, inbox, answer questions over the phone, and work with customers in person, helping all internal and external customers.

Roles and Responsibilities

• Diagnose customer issues and provide solutions.
• Provide user support and customer service on supported computer applications and platforms.
• Advise user on appropriate action, redirect problems to correct resource.
• Log all help desk interactions.
• Identify and escalate situations requiring urgent attention.
• Track and route problems and requests and document resolutions.
• Respond to requests for technical assistance in person, via phone, chat or email, handle user complaints, and create tickets in the system according to specified procedures.
• Diagnose and resolve technical hardware and software issues.
• Research questions using available information resources.
• Answer questions and assist with hardware and software support including e-mail, printing, the internet, and Microsoft Office applications.
• Addresses and resolves basic incidents and requests, logs all incidents, and requests in the service desk software, and escalates incidents and requests to other IT staff as appropriate.
• Develop help sheets and FAQ lists for end users.
• Respond to technology-based requests by phone, email, or in person with exemplary customer service skills, patience, and strong communication skills.
• Serve as the first point of contact for users seeking technical assistance across various platforms, through emails, telephone, WhatsApp, Zoom calls etc.
• Provide immediate support and assistance for incoming queries and issues related to computers.
• Troubleshoot problems and find fixes for issues.
• Analyze computer problems based on information given, with a high degree of analytical skill and the ability to think critically.
• Pay constant and close attention to small details to find and isolate technical problems.
• Always provide adequate desk cover so that the service desk is able to understand and communicate specific /related information.
• Proactively identify future needs based on events schedules within a particular time frame.
• Provide feedback on processes and make recommendations on areas to improve.
• Act as a business expert for Helpdesk.
• Update and manage the systems to log into all incoming faults and issues and ensure these are assigned to the relevant departments.
• Inform management of recurring problems
• Stay current with system information, changes and updates and alert management to emerging trends in incidents.
• Provide backup Support planning.
• Suggest improvements in procedures.
• Develop help sheets and FAQ lists for end users.
• Follow standard help desk procedures and Prepare activity reports.
• Help update training manuals for new and revised software and hardware.
• Document every customer interaction through ticketing system to ensure proper follow through and completion of user requests.
• Log communications to keep a detailed record of all problems diagnosed and fixed.
• Ensure all issues are placed on the right priority to meet with the company’s SLA’s.
• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.
• Clean up computers.
• Administer help desk software.
• Liaise with department managers in relation to jobs that fall under their remit.
• Train computer users as necessary.
• Provide occasional out-of-hours support.
• Perform any other duties as may be required from time to time.

Academic Qualifications and Experience

• Brevet de Technicien Superior (BTS) / Ordinary National Diploma (OND) or its equivalent in Computer Science, Computer Engineering, or related discipline is preferred from a recognized University.
• Five (5) years of progressively more responsible work experience as an IT Help Desk Technician
• Provide high-quality customer service over the phone and online to resolve tech issues.
• Excellent communication skills to understand computer problems and clearly relay instructions to solve these issues.
• Confident in communicating via various platforms like emails, telephone, WhatsApp, Zoom
• Excellent presentation working knowledge of fundamental operations of relevant software, hardware, and other equipment.
• Experience researching, analyzing, and interpreting automated system problems.
• Experience working with interactive systems and applied knowledge of the organization’s information infrastructure and IT strategy as it relates to user area(s).
• Applied knowledge of general office automation software and local area networks.
• Knowledge of maintenance of assigned systems and development of innovative approaches to resolve a wide range of issues/problem.

Age Limit:

• Be below 50 years old.
• This provision does not apply to internal candidates.

Ecowas Key Competencies:

• Ability to assume a credible presence when explaining rules, standards, and expectations (e.g. deadlines) to ensure compliance and work expectations are met.
• Ability to motivate self and/or others to engage in discussions that will result in recommendations to improve processes, templates, or other work tools.
• Ability to engage in positive approaches to teamwork, participate actively in discussions and the achievement of team goals.
• Ability to take responsibility for own career and performance with the occasional guidance from the supervisor/mentor.
• Ability to build capacity of self and others by sharing knowledge, tools, expertise, and experience with others to remain proficient and well informed in the execution of assigned role.
• Interpersonal, listening, and multitasking skills with a good understanding of client service responsibilities and role in representing ECOWAS values in all interactions.
• Ability to take initiative to resolve routine problems associated with assigned tasks using good judgment in involving colleagues or superiors as required.
• Ability to work as part of a team to resolve concerns, and problems and improve services.
• Ability to manage own time effectively and organize own work area in a manner that will meet performance expectations related to assigned client services.
• Ability to direct people to the appropriate source for further information and ask for help when overwhelmed with client demands.
• Ability to apply culturally relevant and appropriate approaches with people from diverse cultural backgrounds.
• Good diversity management skills to interact with individuals in a manner that is culturally appropriate and in accordance with ECOWAS rules/policies.
• Ability to recognize preconceived notions and stereotypical views of certain groups and individuals and to successfully adopt inclusive and culturally appropriate behaviors.
• Ability and responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• Knowledge of diversity management relates to daily work expectations and assigned tasks.
• Knowledge of the ECOWAS mandate and operational goals of relevance to assigned responsibilities.
• Ability to keep up to date with Departmental activities, schedules, and goals of pertinence to own work team, functional area.
• Knowledge of ECOWAS procedures relevant to assigned work and the ability to apply sound judgment in their application.
• Demonstrated strong interest and commitment to ECOWAS values and activities in daily assumption of duties.
• Excellent ability to maintain, process and provide accurate information as part of assigned tasks.
• Ability to organize files and information for easy retrieval and record keeping.
• Ability to spot mistakes, act promptly to correct them and learn from experiences.
• Knowledge and ability to challenge and question fundamental assumptions regarding accepted ways of doing things in the spirit of improvement.
• Ability to use current technology to communicate effectively e.g. office software programs, including spreadsheets, word processing and graphic presentation software; ability to type and format presentations, reports, manuals, newsletters, website content and proficiency in information communication technologies (ICT).
• Well-developed information sharing skills using technology and in accordance with established processes and practices.
• Advanced verbal assertiveness and communication skills with a demonstrated ability to acknowledge and understand the validity of others’ viewpoints and to respond in a constructive manner.
• Fluency in oral and written expressions in one of the ECOWAS official languages of the Community (English, French & Portuguese). Knowledge of an additional one will be an added advantage.
• Ability to allocate time for specific tasks in a manner that will meet deadlines and quality/quantity expectations.
• Good organizational skills with an excellent ability to break down work into smaller parts and focus on the most important steps first.
• Ability to contribute to maintaining organizational performance standards throughout the implementation of new processes, practices and plans adopted by the Department and of relevance to assigned tasks.
• Ability to monitor progress and to consider new goals in the context of assigned responsibilities.
• Ability to follow through with commitments made to others.
• Assessment method: Assessment of qualified candidates may include a written exercise and a competency-based interview.

ECOWAS Work Environment:

• ECOWAS provides a work environment that reflects the values of gender equality, diversity, integrity and a healthy work-life balance.
• We are committed to ensuring gender parity in the organization and therefore, we encourage women to apply for positions that suit their competencies. Individuals from minority ethnic groups, indigenous populations, persons with disabilities, and other underrepresented groups are also highly encouraged to apply.
• Diversity, Equity and Inclusion is at the heart of ECOWAS’s workforce.

Salary
UA 20,166.30 / USD 31,818.39; UA25,527.53 / USD 40,277.34; UA 30,178.98 / USD 47,616.39 annually.

Application Closing Date
21st April, 2025.

How to Apply
Interested and qualified candidates should send their Applications to: b52helpdeskassist@ecowas.int using the Job Title as the subject of the mail.

Click here to download the application form (Docx.)

Note
Disclaimer:

• Selection and appointment will be subject to background and reference checks and other administrative requirements.
• ECOWAS does not charge for any application, processing, training, interviewing, testing in connection with application or recruitment processes and does not concern itself with information on applicants’ bank accounts.
• To view the complete job description and apply to this position, follow the link below.

Job Title: Council Member Economist

Job Code: 20000776
Location: Accra, Ghana
Institution: ECOWAS Regional Electricity Regulatory Authority (ERERA)
Grade: D1
Agency: ECOWAS Regional Electricity Regulatory Authority (ERERA)
Status: Non-Renewable Term of Five (5) Years
Line Supervisor: Chairman, ERERA
Supervising: Senior Economist, Office Manager

Role Overview

• Under the supervision of the Chairman ERERA, the incumbent shall ensure jointly with the other members, the regulation of cross-border electricity exchanges, in accordance with the provisions of Community texts. He shall be appointed on a full-time basis and for a non-renewable term of five (5) years.

Role And Responsibilities

• Participating in the Council’s deliberations.
• Guiding the Council in the development of the Council’s Regulations relating to the economic regulation of the regional electricity market, particularly in the area of structuring and monitoring market operation, long-term financial viability, economic prospects, pricing/tariffs, competition and infrastructure development.
• Assisting the Chairman of the Regulatory Council in carrying out his responsibilities, particularly the organization, monitoring and supervision of all ERERA’s activities, preparation of the annual report as well as preparation and implementation of ERERA’s budget.
• Supervising the economic analysis of the energy sector.
• Supervising the Financial Planning and Modeling of the energy sector.
• Steering institutional reforms and energy policies.
• Steering economic issues related to cross-border electricity exchanges and interconnection agreements.
• Ensuring the management of electricity markets: planning, tariff/pricing, competition, funding.
• Perform any other task as assigned by the Chairman.

Academic Qualifications and Experience

• Masters’ Degree in Economics, Finance or Energy Economics/Regulation from a recognized University.
• Twelve (12) years professional experience in planning, financial modeling and economic analysis of the energy sector.
• Experience in a management position, preferably in a regulatory body.
• Five (5) years’ experience in team management, preferably in a supervisory capacity, within an international organization or national electricity/energy regulatory body.
• Knowledge of energy policy issues, in particular electricity sector institutional reforms, as well as economic issues related to cross-border electricity exchanges and electricity market management (planning, tariff/pricing, competition, funding, etc.).
• Deep knowledge of Power Purchase Agreements (PPAs) at national and/or regional level.
• Knowledge of Community institutions and mechanisms within the ECOWAS region, as well as proven experience in the area of electricity sector regulation in Africa.
• Knowledge of political matters in West Africa and of the political mechanisms of the United Nations, the African Union, the European Union, etc.
• Experience in international relations and negotiations will be an added advantage.

Ecowas Key Competencies:

• Senior leadership experience in establishing strategic partnerships, working collaboratively and building consensus with multiple internal and/or external stakeholders on complex issues in a multi-disciplinary governmental or international organization.
• Knowledge of the ECOWAS mandate, strategic plan/priorities as well as the economic, political and social state/trends of Member States, as pertains to own scope of work.
• Consistency in actions, values, methods, confidentiality, ethics, measures, principles, expectations and outcomes which connote a deep commitment to do the right thing for the right reason, regardless of the circumstances.
• Ability to establish and maintain effective working relationships with Heads of Institutions, elected officials and statutory employees to facilitate compliance, build engagement, resolve conflicts and obtain support for change.
• Ability to respect chain of commands in an appropriate manner.
• Ability to promote a culture where people hold themselves personally accountable for results.
• Ability to provide leadership, management, and technical oversight for all project activities and program deliverables in accordance with ECOWAS legal and administrative practices and standards.
• Ability to conduct periodic reviews of staff performance in keeping with the ECOWAS performance management system and to mentor staff to ensure high levels of motivation, commitment, capacity, and teamwork.
• Ability to oversee project management, internal controls and stewardship of financial resources and to address issues in a confident and capable manner whilst making decisions that exemplify impartial and non-partisan decision-making.
• Ability to exercise the initiative and resourcefulness necessary for simultaneously addressing a variety of stakeholder needs, pursuing multiple tasks and achieving positive outcomes.
• Ability to create synergies with client groups and others to achieve objectives in setting and monitoring service standards and indicators.
• Ability to motivate and engage others in promoting or adopting best practices in client services.
• ability to identify and improve services and client interactions through appropriate networks and to create innovative ways of addressing these in an accountable and transparent manner.
• Knowledge of anti-discriminatory/human rights regulatory environment and ability to advance strategies to foster an inclusive working environment and healthy organization respectful of cultural diversity and gender equality and  free from harassment and discrimination;
• Understanding of diverse cultural views especially within West Africa, being sensitive to group differences, gender issues and ability to contribute to, advocate for, and/or develop policies which are gender sensitive and responsive to various cultures.
• Ability to foster a diverse and inclusive interactive work environment that can effectively bring together a wide spectrum of ideas and experiences to solve problems, develop projects/programs and improve results.
• Ability and responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• Ability to remain objective in managing conflict regardless of cultural differences /positions, gender differences, and encourage other staff to overcome cultural and gender bias and differences.
• Understanding of ECOWAS organizational structure, workplace culture and dynamics.
• Ability to apply knowledge of ECOWAS legal framework, strategic priorities and operational standards to develop/modernize policies and programs and/or to implement policies and programs in a sustainable and effective manner.
• Well-developed business, social and political acumen, demonstrating a strong commitment to the vision and mandate of ECOWAS coupled with a broad knowledge of the economic, political and social situations and trends in Member States.
• Sound judgment and decision-making skills on matters relating to policy and strategy development are important to the realization of the ECOWAS mandate and the improvement of outcomes for Member States.
• Ability to analyze reports as well as socio-economic and institutional dynamics and recognize areas of potential obstacles or challenges and develop innovative solutions or alternatives to address barriers and achieve strategic/operational priorities.
• Ability to anticipate and interpret the effects of environmental changes (social, economic and political), and their impact and make recommendations.
• Ability to identify/address strengths and weaknesses, stimulate creativity, reduce resistance to change and improve the achievement of strategic objectives.
• Ability to make prudent decisions relating to the management of human, financial and material resources.
• Ability to actively listen and understand perspectives of others to make informed assertions, decisions or recommendations.
• Ability to build multiple external collaborative relationships to support strategic and operational objectives; identify the key issues and accommodate the key players with well thought out communication and stakeholder management plans.
• Ability to communicate with clarity and conviction, make compelling presentations which promote new insights, ideas and perspectives and a better understanding of issues and challenges.
• Exhibit active listening skills to encourage stronger communication amongst team members, to show care and make them feel valued and to drive employee engagement in all institutions and agencies.
• Excellent negotiation and conflict management skills focus on building and nurturing effective and collaborative relationships.
• Proficiency in information communication technologies (ICT).
• Fluency in oral and written expressions in one of the ECOWAS official languages of the Community (English, French & Portuguese). Knowledge of an additional one will be an added advantage.
• Ability to prepare plans, set clear objectives in a consistent manner and have effective oversight of performance management practices to ensure that goals and standards are met.
• Ability to set effective goals/results and manage change in a manner that demonstrates resilience, composure and a positive outlook in an environment of uncertainty and ambiguity.
• Ability to enable the development of organizational and individual talent throughout the implementation of strategic, operational, programme, project and individual plans.
• Ability to implement plans, mobilize/engage people, identify critical success factors, mitigate risks, monitor indicators and feedback, initiate corrective measures and build capacities for sustainability.

Salary
UA 73,960.83 / USD 116,695.40 annually.

Application Closing Date
30th March 2025.

How to Apply
Interested and qualified candidates should send their Applications to: b50councilmembereconomist@ecowas.int using the Job Title as the subject of the mail.

Click here to download the application form (Docx.)

Note

• Special notice: Female applications are strongly encouraged.
• Assessment method: Assessment of qualified candidates may include a written exercise and a competency-based interview.

Job Title: Reprographic Assistant

Job Code: 20000091
Location: Abuja
Institution: ECOWAS Commission
Grade: G4/G5/G6
Department: Internal Services
Duration: Permanent
Directorate: Conference and Protocol
Division: Conference

Role Overview

• Under the direct supervision on the Reprographic/Documentation Officer, the Reprographic Assistant is responsible for a variety of important tasks within the Commission
• The Reprographic Assistant at ECOWAS plays a crucial role in supporting the organization’s documentation and publication processes.
• The individual in this position will be responsible for operating and maintaining reprographic equipment, producing high-quality printed materials, and ensuring efficient document management.
• This role is essential for facilitating effective communication and information dissemination within the organization.

Roles and Responsibilities

• Operate reprographic equipment to produce copies of documents, reports, manuals, and other printed materials.
• Ensure the quality and accuracy of printed materials by conducting regular checks and maintenance of reprographic machines.
• Provide reprographic services including printing, scanning, laminating, and binding for the timely production of documents.
• Offer clerical support by organizing files, managing document circulation, and assisting with reports and presentations
• Manage the distribution of printed materials to the relevant departments and stakeholders.
• Perform routine maintenance and troubleshooting of reprographic equipment to ensure optimal performance.
• Coordinate with service providers for repair and maintenance of equipment as needed.
• Maintain an inventory of supplies and reorder materials such as paper, toner, and other consumables.
• Organize and archive documents to ensure easy retrieval and reference.
• Implement document security measures to protect sensitive information.
• Assist in the digitization of documents for electronic storage and distribution.
• Respond to requests for reprographic services from various departments and provide timely and efficient support.
• Offer guidance and assistance to staff on the use of reprographic equipment and services.
• Handle inquiries and resolve issues related to reprographic services.

Academic qualifications

• A minimum of Ordinary National Diploma/Brevet de Technician in Reprography, Printing Technology, Office Technology Management, or a related field.
• Additional training or certification in the use of reprographic equipment and document management systems is an advantage.
• At least 5 years of experience in a reprographic or printing environment, preferably within an international organization or corporate setting.
• Experience in operating and maintaining various types of reprographic equipment, including photocopiers, printers, and scanners.
• Proven track record of managing document production processes, including quality control and distribution.
• Good knowledge of standard industry production and printing processes and of printing practices and operations
• Experience with basic troubleshooting and maintenance of reprographic equipment.
• Familiarity with document management practices and systems.
• Demonstrated ability to manage inventory and coordinate supply orders
• Knowledge of graphic design and demonstrated ability to develop creative solutions and produce high quality graphic materials for various print and electronic projects (e.g. logos, brand identities, books, potters, booklets, brochures, banners, e-publications, web and social media graphics, etc.).
• Demonstrated knowledge of typography, layout, photography and color theory and professional competence and mastery of graphic design and/or graphic art.
• Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Knowledge of reprographic software and tools.
• Familiarity with digital document management systems.
• Ability to assist in the digitization and electronic storage of documents.
• Proficiency in English and French is an advantage.
• Ability to handle inquiries and provide assistance in a professional manner.
• Ability to manage time effectively to meet deadlines and prioritize tasks.
• Capability to work under pressure and handle multiple assignments simultaneously.

Competencies:

• Ability to assume a credible presence when explaining rules, standards, and expectations (e.g. deadlines) to ensure compliance and work expectations are met.
• Ability to motivate self and/or others to engage in discussions that will result in recommendations to improve processes, templates, or other work tools.
• Ability to engage in positive approaches to teamwork, participate actively in discussions and the achievement of team goals.
• Ability to take responsibility for own career and performance with the occasional guidance from the supervisor/mentor.
• Ability to build capacity of self and others by sharing knowledge, tools, expertise, and experience with others to remain proficient and well informed in the execution of assigned role.
• Interpersonal, listening, and multitasking skills with a good understanding of client service responsibilities and role in representing ECOWAS values in all interactions.
• Ability to take initiative to resolve routine problems associated with assigned tasks using good judgment in involving colleagues or superiors as required.
• Ability to work as part of a team to resolve concerns, and problems and improve services.
• Ability to manage own time effectively and organize own work area in a manner that will meet performance expectations related to assigned client services.
• Ability to direct people to the appropriate source for further information and ask for help when overwhelmed with client demands.
• Ability to apply culturally relevant and appropriate approaches with people from diverse cultural backgrounds.
• Good diversity management skills to interact with individuals in a manner that is culturally appropriate and in accordance with ECOWAS rules/policies.
• Ability to recognize preconceived notions and stereotypical views of certain groups and individuals and to successfully adopt inclusive and culturally appropriate behaviors.
• Ability and responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• Knowledge of diversity management as it relates to daily work expectations and assigned tasks.
• Knowledge of the ECOWAS mandate and operational goals of relevance to assigned responsibilities.
• Ability to keep up to date with Departmental activities, schedules and goals of pertinence to own work team, functional area.
• Knowledge of ECOWAS procedures relevant to assigned work and the ability to apply sound judgment in their application.
• Demonstrated strong interest and commitment to ECOWAS values and activities in daily assumption of duties.
• Excellent ability to maintain, process and provide accurate information as part of assigned tasks.
• Ability to organize files and information for easy retrieval and record keeping.
• Ability to spot mistakes, act promptly to correct them and learn from experiences.
• Knowledge and ability to challenge and question fundamental assumptions regarding accepted ways of doing things in the spirit of improvement.
• Ability to use current technology to communicate effectively e.g. office software programs, including spreadsheets, word processing and graphic presentation software; ability to type and format presentations, reports, manuals, newsletters, website content and proficiency in information communication technologies (ICT).
• Well-developed information sharing skills using technology and in accordance with established processes and practices.
• Advanced verbal assertiveness and communication skills with a demonstrated ability to acknowledge and understand the validity of others’ viewpoints and to respond in a constructive manner.
• Fluency in oral and written expressions in one of the ECOWAS official languages of the Community (English, French & Portuguese). Knowledge of an additional one will be an added advantage.
• Ability to allocate time for specific tasks in a manner that will meet deadlines and quality/quantity expectations.
• Good organizational skills with an excellent ability to break down work into smaller parts and focus on the most important steps first.
• Ability to contribute to maintaining organizational performance standards throughout the implementation of new processes, practices and plans adopted by the Department and of relevance to assigned tasks.
• Ability to monitor progress and to consider new goals in the context of assigned responsibilities.
• Ability to follow through with commitments made to others.

Remuneration (Annually)

• UA 20,166.30 / USD 31,818.39
• UA25,527.53 / USD 40,277.34
• UA 30,178.98 / USD 47,616.39..

Application Closing Date
30th March, 2025.

How to Apply
Interested and qualified candidates should send their Applications to: b50reprogdocumentofficer@ecowas.int using the Job Title as the subject of the mail.

Click here to download the application form (Docx.)

Note

• Assessment method: Assessment of qualified candidates may include a written exercise and a competency-based interview.
• Female applications are strongly encouraged.
• This position is subject to local recruitment pursuant to staff rule article 9.3 of the ECOWAS Staff Regulations (revised 2021).
• All staff in the General Service and related categories shall be recruited from ECOWAS citizens who are resident in the Member state where the position has been advertised. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment.

Job Title: Principal Programme Officer, Language Coordination

Job Code: 20000306
Location: Abuja
Institution: ECOWAS Commission
Grade: P5
Agency: Commission
Department: Internal Services
Status: Permanent
Directorate: Conference & Protocol
Division: Language Coordination
Line Supervisor: Director, Conference and Protocol
Supervising: Interpreters, Revisors

Role Overview

• Under the supervision of the Director, Conference and Protocol, the incumbent will co-ordinate and ensure production of quality language services by the staff under his/her supervision, at the Commission and other locations as directed by the hierarchy. S/he will be responsible for ensuring that language services in ECOWAS are effectively and efficiently managed and are of the highest possible quality and provided within appropriate time frames.
• S/He will deploy project management skills in the scheduling of language teams for overlapping meeting and events.
• S/He will manage both stand-alone translation requests and translation projects and assign translations to staff translators, freelancers and translation firms.
• S/He will produce schedules reflecting deployment of language staff as well as ‘status of translation’ spreadsheets and translation logs.
• S/He will directly supervise Language Assistants for support tasks be they administrative, research or communication with clients and language staff/freelancers/service providers.

Role and Responsibilities

• Co-ordinate and supervise the activities of the Language Division.
• Participate in (only as the need arises) and supervise Interpretation Services and ensure timely and quality service delivery.
• Supervise requests for translation & revision of relevant documents, primarily for the working languages of the Community and any other language combination which may be required occasionally.
• Assist in creation of translation memory:
• Support the preparation of necessary technical details, and draft of request for language services from external providers
• Supervise the preparation and dispatch to clients of technical requirements for SIE equipment
• Supervise the conduct of sound tests ahead of large high-level events
• Supervise the scheduling of teams for RSI (remote simultaneous interpretation), while upholding the Directorate’s ‘Guidelines on Remote Simultaneous Interpretation ‘
• Supervise compliance with the ‘Language Policy’
• Supervise compliance with the SOPs for Language Division
• Maintain with the support of language staff and updated terminology database to be fed into Translation Memory and AI tools
• Co-ordinate the hiring and scheduling of Interpreters and Translators during sessions of institutions /agencies, departments and other meetings of the Commission.
• Design, prepare schedules reflecting resource distribution and determine distribution of capacity
• Supervise relevant administrative support as provided by the Language Assistants, which shall include research, obtaining of working documents, preparation of contracts etc
• Act as immediate administration of the database of external language services providers.
• Approve under confirmation from hierarchy request related to language services
• Manage staff under his/her supervision, providing mentorship where necessary
• Determine strategies and methods to sensitize Management about language needs for both staff and in interest of institution
• Finalise draft budgets for funding of language services in line with approved standard rates.
• Provide client directorates with budgets and costing for language services when so required
• Ensure that standard rates are reflected in contracts prepared for freelancers for all components (honorarium. Per diem, travel days, etc)
• Build effective liaison and supportive communication with internal /external clients in discussion to determine required language support and language needs for meetings, conferences etc.
• Draft and dispatch after approval and upon instruction relevant internal and external technical documents and correspondences directed to both staff and third parties:
• Prepare periodic reports on activities and related information for immediate hierarchy
• Support hierarchy to coordinate projects which introduce new technologies, including AI, machine translation, speech to text etc
• Plan the development of language services.
• Supervise and coordinate along with the hierarchy and appropriately profiled colleagues, training and capacity building for colleagues and potential candidates for the freelancer’s roster.
• Providing direction to team on the planning, development, and implementation of interpretation/translation services
• Provide occasional out of hours support.
• Perform any other duties as may be required from time to time

Academic Qualifications and Experience

• Master’s Degree or equivalent in Translation (Revisor) from a recognized University/Institution.
• 10 years of experience in translation, interpretation or revision (at least four of which should have been revision experience), and use of relevant computer software, electronic tools and databases.
• Excellent writing and analytical skills; highest standards of accuracy, consistency and faithfulness to the style and nuances of the original text.
• Familiarity with computer-assisted translation tools, machine translation tools and on-screen editing tools.
• Knowledge of terminological and reference research techniques with ability to use all sources of reference and information and to conduct complex research in accordance with established standards.
• Demonstrated experience in the use of relevant computer assisted translation software’s/ tools.
• Demonstrated understanding of how to “weigh” interpretation teams.
• Demonstrated professional competence and mastery of subject matter.
• Demonstrate comprehension of every imaginable accent, in addition to coping issues of speed and style.
• Ability to find proper cultural equivalents and take cultural context into account through knowledge of both languages and culture.
• Exhibit highest standards of accuracy, consistency and faithfulness to the style and nuances of the original text/source language(s).
• Ability to maintain highest standards of confidentiality.
• Knowledge of terminological and reference research techniques with ability to use wide variety of references and information.

Age Limit:

• Be below 50 years old. This provision does not apply to internal candidates.

Ecowas Key Competencies:

• Ability to lead in assigned programmes and projects by providing the necessary managerial and operational expertise required for the fulfilment of the organization’s mandate (e.g. establish networks, benchmarks).
• Ability to lead by example and organize teamwork to encourage cooperation to achieve targeted results, champion and build momentum for change and to bring about employee engagement; develops and implements internal controls for pilot program to manage potential barriers to implementation.
• Excellent self-management skills, demonstrating ethics and integrity and displaying due regards for internal controls of rules, delegations and transparency.
• Ability to bring together complementary skills/expertise, assess individual contributions and recognize/address accomplishments and shortcomings in a manner that brings continued success to the organization.
• Knowledge of program management at the level usually acquired from a certification in program management (e.g. Managing Successful Programmes (MSP) or Program Management Professional PgMP).
• Ability to research benchmarks and trends to bring about the best recommendations for the development and improvement of programs/projects that will best serve the community/organization.
• Well-developed networking and interpersonal skills to seek feedback, information and data from a network of professionals from multiple countries/sectors/organizations and to identify and prioritize the most critical community requirements.
• Ability to manage and co-ordinate client management initiatives (e.g. feedback loops, surveys, studies, needs assessments) and make recommendations.
• Ability to develop and implement best practices in client services (e.g. dashboards, incentive management, feedback mechanisms).
• Ability to develop and implement stakeholder management plans, programs and initiatives to obtain buy-in on new initiatives, to better understand dissenting views, to obtain resources and to increase perceptions of success.
• Diplomacy, tact and respect of other people from varied backgrounds, understanding diverse cultural views especially within west Africa with the ability to convert diversity into opportunities to improve program/operational outcomes.
• Ability to create a diverse and inclusive interactive environment that benefits from diverse strengths bringing together innovative practices.
• Ability to remain objective in appraisals, evaluations and in managing conflict regardless of cultural differences positions, gender issues or opinions, and encourages staff to overcome cultural and gender barriers and background differences.
• Ability to serve the interest of a culturally diverse multinational teams/organizations/communities and some disable groups without prejudice, bias or sympathy to a select group.
• Solid understanding of the ECOWAS organizational structure, associated dynamics and expectations as required to collaborate, participate, contribute and lead effectively.
• Applied knowledge of the Community mandate, strategic plan/priorities as well as the economic, political and social state/trends of member states, especially as pertains to own scope of work.
• Knowledge of ECOWAS best practices, program management approaches and research techniques to lead and/or contribute to the development or assessment of programs, projects or initiatives.
• Superior knowledge of the rules and procedures of ECOWAS to appropriately interpret and apply directive text, provide technical advice, coach others and assess performance.
• Ability to analyze a situation by way of indicators (e.g. performance, technical) to assess the costs, benefits, risks, and chances for success, in making a decision.
• Ability to pull together information from different sources to identify the source of problems, consequences of alternative courses of action, potential obstacles and ways to avoid the problem in the future.
• Ability to break down very complex situations/information into simple terms (using charts, diagrams, effective expository writing) to explain recommendations and conclusions aimed at solving problems or improving operations/programs/projects.
• Ability to develop new insights into situations, apply innovative solutions to problems and to design new methods of addressing issues/disconnects where established methods and procedures are inapplicable, unavailable or no longer effective.
• Proficiency in oral and written French and English languages.
• Ability to communicate with impact, clearly and concisely in a succinct and organized manner conveying credibility & confidence when making presentations, setting expectations and explaining complex issues.
• Ability to listen intently and correctly interpret messages from others and respond appropriately.
• Accomplished technical writing skills (e.g. proposals, terms of reference, program assessments, blueprints, business processes) with well-developed editing.
• Ability to give honest feedback, provide recognition, address shortcomings and motivate direct reports to work at peak performance.
• Fluency in one of the three ECOWAS official languages (English, French & Portuguese)
• Superior organizational and project/program management skills with significant experience identifying timelines, targets, costs and resources necessary to deliver on operational/program/project outputs.
• Ability to set effective goals and targets for self, others, and the work unit and adjusting work or project priorities in response to changing circumstances.
• Ability to identify gaps affecting the achievement of program/project expectations and to design and implement intervention plans required to build the desired capacity (e.g. training, structural realignment, partnerships, reallocation of resources.
• Ability to implement rigorous monitoring, and evaluation practices and to set in place regular reporting schedules relevant to key outputs (e.g. management indicators, project milestones, program results, processing targets).
• Ability to plan, organize, and control resources, procedures and protocols to achieve specific goals.

Salary
UA 66,123.98 / USD 104,330.42

Application Closing Date
30th March 2025.

How to Apply
Interested and qualified candidates should send their Applications to: b50ppolanguagecoordination@ecowas.int using the Job Title as the subject of the mail.

Click here to download the application form (Docx.)

Note

• Special notice: Female applications are strongly encouraged.
• Assessment method: Assessment of qualified candidates may include a written exercise and a competency-based interview.

Job Title: Conference Technician (Interpretation and Conference Equipment)

Job Code: 20003901
Location: Abuja
Institution: ECOWAS Commission
Grade: G4/G5/G6
Department: Internal Services
Duration: Permanent
Directorate: Conference and Protocol
Division: Conference

Role Overview

• Reporting to the Conference Officer, the incumbent will be responsible for the technical, logistical and administrative aspects of the organization, installation and management of the interpretation facilities for all the conference and meeting rooms of the Commission.

Roles and Responsibilities

• Ensuring the efficient technical planning, preparation, organization and coverage of statutory and non-statutory meetings organized by the Commission.
• Providing technical coverage of conferences and meetings in accordance with the Commission’s established conference and meeting management standards.
• Identifying and preparing rooms for high level conferences and meetings organized by the Commission and ensuring the daily availability of technical and multimedia services (PowerPoint presentation and audio and video conferencing) as well as interpretation services.
• Undertaking preventive and corrective maintenance of technical, simultaneous interpretation and audio-visual facilities in conference rooms, sound and recording equipment.
• Keeping the inventory and management of the Commission’s conference and audio-visual facilities up to date.
• Helping to define technical specifications for additional conference and meeting facilities and coordinating installations in accordance with the Commission’s needs.
• Managing the stock of spare equipment and carrying out first class maintenance of conference and meeting facilities.
• Managing the day-to-day technical activities,
• Performing any other tasks requested by the line manager.

Academic qualifications

• A Degree or HND in Electrical Engineering, Electronics, Computer Science, Communication Technology, Professional Audio/Video Equipment or any other technical Degree in a related field.
• Sound knowledge of technology, particularly in the field of conference and meeting facilities.
• Familiarity with the procurement of goods and services, as well as with computer analysis and user support procedures.
• Ability to read and interpret operating procedures, instructions, guidelines, notes and any technical documents.
• Strong analytical skills, high sensitivity to issues related to information security and protection.
• Ability to use standard Microsoft Office applications (Word, Excel, Access and PowerPoint).
• Age Limit: Be below 50 years old. This provision does not apply to internal candidates.
• A minimum of five (5) years’ experience in the field of technology, project management planning, procurement and maintenance of technical equipment.
•  Knowledge of ECOWAS conference policies, procedures and practices, accepted norms, rules and customs of international diplomatic protocol, including practices developed within the ECOWAS System.
• Knowledge of planning and implementation of administrative and logistical arrangements for meetings, conferences, and workshops within and outside base station.
• A keen sense of rigor, organization, availability and human relations.
• Demonstrate responsiveness and efficiency in an emergency or stressful situations.
• Ability to work in a dynamic multicultural institution and to take cultural differences into account.
• Ability to communicate effectively (written and oral) in English or French, preferably with a good working knowledge of the other language.

Competencies:

• Ability to assume a credible presence when explaining rules, standards, and expectations (e.g. deadlines) to ensure compliance and work expectations are met.
• Ability to motivate self and/or others to engage in discussions that will result in recommendations to improve processes, templates, or other work tools.
• Ability to engage in positive approaches to teamwork, participate actively in discussions and the achievement of team goals.
• Ability to take responsibility for own career and performance with the occasional guidance from the supervisor/mentor.
• Ability to build capacity of self and others by sharing knowledge, tools, expertise, and experience with others to remain proficient and well informed in the execution of assigned role.
• Interpersonal, listening, and multitasking skills with a good understanding of client service responsibilities and role in representing ECOWAS values in all interactions.
• Ability to take initiative to resolve routine problems associated with assigned tasks using good judgment in involving colleagues or superiors as required.
• Ability to work as part of a team to resolve concerns, and problems and improve services.
• Ability to manage own time effectively and organize own work area in a manner that will meet performance expectations related to assigned client services.
• Ability to direct people to the appropriate source for further information and ask for help when overwhelmed with client demands.
• Ability to apply culturally relevant and appropriate approaches with people from diverse cultural backgrounds.
• Good diversity management skills to interact with individuals in a manner that is culturally appropriate and in accordance with ECOWAS rules/policies.
• Ability to recognize preconceived notions and stereotypical views of certain groups and individuals and to successfully adopt inclusive and culturally appropriate behaviors.
• Ability and responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• Knowledge of diversity management as it relates to daily work expectations and assigned tasks.
• Knowledge of the ECOWAS mandate and operational goals of relevance to assigned responsibilities.
• Ability to keep up to date with Departmental activities, schedules and goals of pertinence to own work team, functional area.
• Knowledge of ECOWAS procedures relevant to assigned work and the ability to apply sound judgment in their application.
• Demonstrated strong interest and commitment to ECOWAS values and activities in daily assumption of duties.
• Excellent ability to maintain, process and provide accurate information as part of assigned tasks.
• Ability to organize files and information for easy retrieval and record keeping.
• Ability to spot mistakes, act promptly to correct them and learn from experiences.
• Knowledge and ability to challenge and question fundamental assumptions regarding accepted ways of doing things in the spirit of improvement.
• Ability to use current technology to communicate effectively e.g. office software programs, including spreadsheets, word processing and graphic presentation software; ability to type and format presentations, reports, manuals, newsletters, website content and proficiency in information communication technologies (ICT).
• Well-developed information sharing skills using technology and in accordance with established processes and practices.
• Advanced verbal assertiveness and communication skills with a demonstrated ability to acknowledge and understand the validity of others’ viewpoints and to respond in a constructive manner.
• Fluency in oral and written expressions in one of the ECOWAS official languages of the Community (English, French & Portuguese). Knowledge of an additional one will be an added advantage.
• Ability to allocate time for specific tasks in a manner that will meet deadlines and quality/quantity expectations.
• Good organizational skills with an excellent ability to break down work into smaller parts and focus on the most important steps first.
• Ability to contribute to maintaining organizational performance standards throughout the implementation of new processes, practices and plans adopted by the Department and of relevance to assigned tasks.
• Ability to monitor progress and to consider new goals in the context of assigned responsibilities.
• Ability to follow through with commitments made to others.

Remuneration (Annually)

• UA 20,166.30 / USD 31,818.39
• UA25,527.53 / USD 40,277.34
• UA 30,178.98 / USD 47,616.39..

Application Closing Date
30th March, 2025.

How to Apply
Interested and qualified candidates should send their Applications to: b50conferenceassistant@ecowas.int using the Job Title as the subject of the mail.

Click here to download the application form (Docx.)

Note

• Assessment method: Assessment of qualified candidates may include a written exercise and a competency-based interview.
• Female applications are strongly encouraged.
• This position is subject to local recruitment pursuant to staff rule article 9.3 of the ECOWAS Staff Regulations (revised 2021).
• All staff in the General Service and related categories shall be recruited from ECOWAS citizens who are resident in the Member state where the position has been advertised. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment.

Job Title: Protocol Assistant (Generic Pool)

Job Code: 20000331
Location: Abuja
Institution: ECOWAS Commission
Grade: G4/G5/G6
Department: Internal Services
Duration: Permanent
Directorate: Conference and Protocol
Division: Protocol

Role Overview

• Under the supervision of the Principal Programme Officer Protocol, the incumbent will support the provision of day-to-day co-ordinating/administration, project management and the delivery of all aspects of protocol support services for meetings and as well as high-level events ensuring the smooth delivery of service
• He/ she shall implement the order of precedence, while respecting levels of representation where necessary and shall be capable of playing a supporting role in the request for privileges and immunities while interpreting the Headquarters Agreement and protocol.

 Roles and Responsibilities

• Ensuring protocol coverage of official activities, such as meetings, lunches, dinners, high-level visits etc.
• Arrange airport receipt and dispatch in compliance with instructions including handling of dispatch and receipt of lost luggage, cargo etc and drop-offs of staff and visitors of the Commission, while engaging effectively with relevant airport and other travel ports authorities.
• Deploy ECOWAS Commission flag code at meetings, events etc.
• Deploy order of precedence for mapping of group photographs for members of governing bodies, e.t.c.
• Organise, in collaboration with the General Administration, security arrangements for high-level visitors to the Commission, entry passes for visitors and meeting participants.
• Prepare drafts of note verbales and other appropriate forms of diplomatic correspondence to other diplomatic entities accredited to the host Government, in implementation of the Head Quarters Agreement,
• Follow up any diplomatic disputes arising out of the application of the Host Country Agreements, in close collaboration with the immediate hierarchy and Legal Directorate where necessary.
• Collect supporting documents at meetings such as boarding pass stubs to prepare payment tables for delegations
• Implementation of the naming convention at virtual statutory meetings while serving as co-host and operate the gatekeeping function such that only invited participants can access the meeting.
• Assist high-level visitors and meeting participants to process meeting related entitlements and claims.
• Prepare draft documents, memoranda, or correspondence relating to his /her duties.
• Receive, review, and screen all incoming protocol correspondence and documents and perform preliminary checks for accuracy and completeness.
• Implement Protocol aspects of ‘Memorandum of Understanding on the Organising of ECOWAS Meetings’
• Coordinate with the Commissions’ Security Unit, all activities pertaining to the security of the Commission staff as it relates to protocol services and prepare reports as necessary.
• Provide guidance and explanation of protocol procedures as contained in DCP SOPs and working methods to other staff, where necessary.
• Provide occasional out-of-hours support.
• Perform any other duties as may be required from time to time.

 Academic qualifications

• Brevet de Technicien (BT)/OND or equivalent. Specialized training in conference, protocol or travel is desirable and will be considered as an added advantage.
• A minimum of 5 years of progressively responsible experience in the specific area of protocol relevant to job function, organising events/meetings and conference support in a multi-lateral setting.
• Knowledge of ECOWAS conference policies, procedures and practices, accepted norms, rules, and customs of international diplomatic protocol, including practices developed within the ECOWAS System.
• Knowledge of planning and implementation of administrative and logistical arrangements for meetings, conferences, and workshops within and outside base station.
• Ability to research, select, organize and summarize information required for the preparation of meetings and to identify issues, formulate opinions, make conclusions and recommendations.
• Ability to function in a second language ECOWAS language is an imperative
• Knowledge of how to interpret dress codes
• Advanced Use MS Office Suite
• Basic Budgeting skills
• First Aid and CPR certification
• Ability to hoist and lower flags
• Knowledge of West African, for greetings.

Age Limit:

• Be below 50 years old. This provision does not apply to internal candidates.

Competencies:

• Ability to assume a credible presence when explaining rules, standards, and expectations (e.g. deadlines) to ensure compliance and work expectations are met.
• Ability to motivate self and/or others to engage in discussions that will result in recommendations to improve processes, templates, or other work tools.
• Ability to engage in positive approaches to teamwork, participate actively in discussions and the achievement of team goals.
• Ability to take responsibility for own career and performance with the occasional guidance from the supervisor/mentor.
• Ability to build capacity of self and others by sharing knowledge, tools, expertise, and experience with others to remain proficient and well informed in the execution of assigned role.
• Interpersonal, listening, and multitasking skills with a good understanding of client service responsibilities and role in representing ECOWAS values in all interactions.
• Ability to take initiative to resolve routine problems associated with assigned tasks using good judgment in involving colleagues or superiors as required.
• Ability to work as part of a team to resolve concerns, and problems and improve services.
• Ability to manage own time effectively and organize own work area in a manner that will meet performance expectations related to assigned client services.
• Ability to direct people to the appropriate source for further information and ask for help when overwhelmed with client demands.
• Ability to apply culturally relevant and appropriate approaches with people from diverse cultural backgrounds.
• Good diversity management skills to interact with individuals in a manner that is culturally appropriate and in accordance with ECOWAS rules/policies.
• Ability to recognize preconceived notions and stereotypical views of certain groups and individuals and to successfully adopt inclusive and culturally appropriate behaviors.
• Ability and responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• Knowledge of diversity management as it relates to daily work expectations and assigned tasks.
• Knowledge of the ECOWAS mandate and operational goals of relevance to assigned responsibilities.
• Ability to keep up to date with Departmental activities, schedules and goals of pertinence to own work team, functional area.
• Knowledge of ECOWAS procedures relevant to assigned work and the ability to apply sound judgment in their application.
• Demonstrated strong interest and commitment to ECOWAS values and activities in daily assumption of duties.
• Excellent ability to maintain, process and provide accurate information as part of assigned tasks.
• Ability to organize files and information for easy retrieval and record keeping.
• Ability to spot mistakes, act promptly to correct them and learn from experiences.
• Knowledge and ability to challenge and question fundamental assumptions regarding accepted ways of doing things in the spirit of improvement.
• Ability to use current technology to communicate effectively e.g. office software programs, including spreadsheets, word processing and graphic presentation software; ability to type and format presentations, reports, manuals, newsletters, website content and proficiency in information communication technologies (ICT).
• Well-developed information sharing skills using technology and in accordance with established processes and practices.
• Advanced verbal assertiveness and communication skills with a demonstrated ability to acknowledge and understand the validity of others’ viewpoints and to respond in a constructive manner.
• Fluency in oral and written expressions in one of the ECOWAS official languages of the Community (English, French & Portuguese). Knowledge of an additional one will be an added advantage.
• Ability to allocate time for specific tasks in a manner that will meet deadlines and quality/quantity expectations.
• Good organizational skills with an excellent ability to break down work into smaller parts and focus on the most important steps first.
• Ability to contribute to maintaining organizational performance standards throughout the implementation of new processes, practices and plans adopted by the Department and of relevance to assigned tasks.
• Ability to monitor progress and to consider new goals in the context of assigned responsibilities.
• Ability to follow through with commitments made to others.

Remuneration (Annually)

• UA 20,166.30 / USD 31,818.39;
• UA25,527.53 / USD 40,277.34;
• UA 30,178.98 / USD 47,616.39.

Application Closing Date
30th March 2025.

How to Apply
Interested and qualified candidates should send their Applications to: b50protocolassistant@ecowas.int using the Job Title as the subject of the mail.

Click here to download the application form (Docx.)

Note

• Assessment method: Assessment of qualified candidates may include a written exercise and a competency-based interview.
• Female applications are strongly encouraged.
• This position is subject to local recruitment pursuant to staff rule article 9.3 of the ECOWAS Staff Regulations (revised 2021).
• All staff in the General Service and related categories shall be recruited from ECOWAS citizens who are resident in the Member state where the position has been advertised. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment.

Job Title: Bilingual / Trilingual Precis Writer

Job Code: 20003902
Location: Abuja
Institution: ECOWAS Commission
Grade: P3/P4
Agency: [Not Provided]
Status: Permanent
Department: Internal Services
Directorate: Conference and Protocol
Division: Conference
Line Supervisor: Principal Officer, Conference
Supervising: Bilingual Editorial Assistants

Role Overview

• Under the supervision of the Principal Officer Conference, the Bilingual/Trilingual Precis Writers will be responsible for drafting official reports of meetings and other official correspondence as directed by the hierarchy in accordance with set rules of proceedings.
• For statutory meetings, the Rules of Procedure shall be given due regard, whereby the Precis Writers will also suppor the preparation of pre-meeting documents, such as draft agendas, administrative notes etc.
• Precis Writers shall work closely with the Revisors to ensure that the jargon, style and corporate design for documentation is respected and deployed in all documents produced, according to their language area.
• They shall serve on the drafting teams of statutory meetings and may support technical directorates for sectoral meetings.
• They shall support the production of the Commission’s external facing publication (Annual Report, Communiques, Press Releases etc.).

Role and Responsibilities

• Use a combination of skills of full comprehension of source language, drafting, summarising, review of consistency, application of style, register, linguistic rules and fact-checking, to produce meeting reports  that can be understood equally well by a reader who was present at the meeting and a reader who was not, maintaining high standards of accuracy and consistent writing style in the correct register that is aligned with the nature of the event.
• Prepare condensed and coherent versions of meeting memoranda which capture essential ideas and main points that can be used to produce meeting reports.
• Produce summarized analysis of meetings, events and other sittings as directed.
• Conduct periodic ongoing research on the subjects covered at meetings and in reports.
• Summarise speeches delivered by delegates, and develop reference index for written and oral statements, audio/video recordings and other material such as the Commissions documents and digital presentations.
• Review and edit documents and typescripts for accuracy and clarity.
• Create oral statements and/or audio/video recordings as required.
• Provide accurate depiction of the purpose, tone and message of reports, memoranda or other documentation under review, while focusing on text structure, organisation and logical flow
• Insert necessary references, and check facts and details against the documentation of the body concerned and all available databases.
• Ensure there is consistency in use of style, language, jargon and formatting.
• Design a style writing guide, which respects the official corporate design of the Commission and upholds official terminology and jargon in their respective language area.
• Use judgment and knowledge of the subject matter to determine what should be condensed, expanded, omitted, or explained in documents while eliminating verboseness.
• Maintain regular communication with authors, revisors, editors, and contributors.
• Convert complex documents into clear and understandable materials.
• Apply language localisation to all documents produced in the specific language area.
• Summarise records as part of the Commission’s institutional knowledge memory repository.
• Perform any other duties as may be required from time to time.
• Produce ‘Official Manual of Correspondence and Writing Guide’ in the A language of the Precis Writer.

Academic Qualifications and Experience

• At least a Bachelor’s Degree in Translation, Journalism, Mass Communication, Creative Writing, English, French or Portuguese or related fields from a university of recognised standing.
• Five (5) years of experience as precis writer, drafter, official rapporteur, editor, content creation in respective language.
• Demonstrated knowledge of ECOWAS regional rules and regulations related to bilingual/ trilingual precis writing.
• Demonstrated experience in developing and delivering training programs or educational sessions related to a bilingual/ trilingual precis writer.
• Experience working for an international organization is an added advantage.
• Familiarity with AI post editing tools and use of Chat GTP.
• Ability to generate accurate AI Prompts.
• Advanced User of Ms Office Suite.
• Moderate ability to apply graphic design tools when necessary.
• Familiarity with content formatting for social media platforms.
• Ability to comprehend complex texts across various subject areas.
• Strong analytical skills to interpret and effectively summarise texts.
• Proficiency in crafting succinct and clear writing, summarising written content, and retaining critical information.
• Ability to self-revise for clarity, coherence and grammatical correctness.
• Ability to adhere to any prescribed word count guidelines.
• Attention to detail.
• Good time management skills.
• Strong editing and proofreading skills.

Age Limit:

• Be below 50 years old. This provision does not apply to internal candidates.

Ecowas Key Competencies:

• Ability to persuade/influence others to consider a certain point of view, adopt a new idea or implement new methods and practices.
• Ability to lead a team of trainees/junior staff and instil a spirit of teamwork to engage employees and achieve a well-defined set of activities.
• Ability to respect the chain of command in an appropriate manner.
• Ability to resolve challenges that occur with minimal direction and/or to recommend and explain solutions or alternatives for approval.
• Ability to utilize the Code of Ethics to manage self, others, information and resources.
• Ability to mentor others and create feedback loops with supervisors, colleagues and subordinates to build strong working relationships and improve performance.
• Contribute to maintaining organizational unit’s performance goals and standards.
• Interpersonal skills with the ability to keep a client informed of progress or setbacks in projects of relevance to the timeline, quality, and quantity.
• Ability to proactively interact with clients and build strong trusting relationships based on mutual respect and regular discussions.
• Ability to establish and sustain professional credibility with clients/stakeholders in a manner that anticipates their needs, mitigates issues and that carefully balances professional obligations with the need to be sensitive and responsive to their needs.
• Ability to counsel, advise, consult, and guide others on matters pertaining to assigned client service responsibilities and established client service standards.
• Demonstrate respect for cultural differences, fairness, and ability to relate well with People from varied backgrounds, nationality, gender, ethnicity, race, and religion.
• understanding of diverse cultural views especially within West Africa, with sensitivity to group differences; ability to challenge bias and to practice tolerance and empathy.
• Ability to listen actively, consider people’s concerns and apply judgement, tact, and diplomacy.
• Ability to work in a diverse and inclusive interactive environment that benefits from diverse strengths.
• Ability and responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• Ability to encourage, empower, and advocate for people in an unbiased and transparent manner.
• Knowledge of ECOWAS institutions, sectors, programmes, and policies.
• Knowledge of ECOWAS internal operational requirements of programs, projects, services, and systems required to achieve work assignments and meet performance goals.
• Knowledge of rules and procedures of ECOWAS associated assigned responsibilities and ability to explain these clearly to others.
• Knowledge of the ECOWAS culture, structures and performance issues and priorities impacting assigned responsibilities.
• Knowledge of member states development trends, indicators, challenges, and opportunities as it relates to project/programme assigned to own position.
• Ability to study data/information from a variety of sources, identify anomalies, trends and issues, present findings, and make recommendations.
• Ability to break down problems or processes into key parts to identify and solve gaps in service, quality assurance, compliance, and performance targets.
• Knowledge of and ability to apply techniques to generate creative ideas and new approaches to meeting goals.
• Ability to use evidence and research to inform policies and programs and identify relevant and appropriate sources of information, including stakeholders, regional institutions and/or internal committees.
• Demonstrate operational computer proficiency using appropriate tools.
• Ability to make sound use of graphics and tables to effectively present numerical data to write semi-complex technical reports/proposals and edit/check templates, letters, etc.
• Ability to convey information clearly and concisely in a succinct and organised manner through both writing and verbal means,
• Exhibit interpersonal skills, make presentations, express opinions, and debate ideas with others in a constructive manner.
• Proficiency in information communication technologies (ICT).
• Fluency in oral and written expressions in one of the ECOWAS official languages of the Community (English, French & Portuguese). Knowledge of an additional one will be an added advantage.
• Ability to develop and implement an individual action plan for achieving specific work goals.
• identify, organize, and monitor tasks throughout to facilitate execution.
• Ability to contribute and/or lead on projects as per accepted project management standards and techniques, to co-ordinate contributions by others to set and meet deadlines.
• Ability to organize work, set priorities, and work within timelines, giving attention to details, stakeholders, indicators, and risks.
• Ability to identify, collect and assess indicators to monitor performance and to take proactive remedial action as required.

Salary
UA 49,106.81 / USD 77,480.72 - UA 56,591.37 / USD 89,289.87 annually.

Application Closing Date
30th March 2025.

How to Apply
Interested and qualified candidates should send their Applications to: b50bilingtrilingpreciswriters@ecowas.int using the Job Title as the subject of the mail.

Click here to download the application form (Docx.)

Note

• Special notice: Female applications are strongly encouraged.
• Assessment method: Assessment of qualified candidates may include a written exercise and a competency-based interview.

Job Title: Trilingual / Bilingual Editorial Assistant

Job Code: 20003902
Location: Abuja
Institution: ECOWAS Commission
Grade: G4/G5/G6
Department: Internal Services
Duration: Permanent
Directorate: Conference and Protocol
Division: Conference

Role Overview

• Under the direct supervision of the Bilingual/Trilingual Precis Writers Officer, the Bilingual Editorial Assistant role plays a pivotal role in supporting precis writers throughout all stages of the publication process.
• The incumbent will conduct thorough research to gather relevant information on specific subject matters and apply this in the preparation of written content across all the recognised languages of the Commission.
• The incumbent will be in liaison with the Institution’s Revisors to ensure the adoption of the Commission’s jargon in all publications.

Roles and Responsibilities

• Provide valuable assistance in research, writing, editing, and proofreading reports and notes to ensure the creation of high-quality and impactful publications.
• Conduct thorough research and gain knowledge about different thematic areas to effectively collaborate and support document owners to develop and refine their ideas and document content.
• Conduct thorough proofreading of manuscripts to ensure accuracy, coherence, and adherence to style guidelines.
• Serve as l assistant to the editors and precis writers, providing comprehensive support throughout the publication process.
• Ensure a consistent identifiable style, correct grammar and punctuation in manuscripts, maintaining clarity and coherence of written content.
• Where necessary, check correct cross-referencing such as citations, quotations and bibliography.
• Ensure that written content complies with established writing protocols and adheres to established Commission writing guidelines.
• Identify and correct formatting errors in manuscripts, ensuring consistency and professional presentation of written materials.
• Assist and help in various additional tasks as needed to support the editors and precis writers in their roles.
• Perform any other duties as may be required from time to time.

Academic Qualifications and Experience

• Brevet de Technicien (BT) / ND or equivalent certificate equivalent. Technical or vocational certificate in Languages, Translation and Writing/Editing or related field.
• Minimum of five (5) years of experience in research, writing, editing, and proofreading or related field.
• Knowledge of targeted languages, and ability to perform simple translation assignments from either French or Portuguese to English and vice versa”
• Understanding of grammatical, lexical, and idiomatic structures as well as the graphic and typographic conventions of targeted languages.
• Ability to draft, rephrase, restructure, condense, and post-edit rapidly and accurately and uses references such as dictionaries, encyclopedias, and others as required to ensure accuracy of translation.”
• Experience working for an international organisation is an added advantage.
• Familiarity with AI post-editing tools and use of Chat GTP.
• Ability to generate accurate AI Prompts.
• Advanced User of MS Office Suite.
• Knowledge of the application of Graphic Design tools to document preparation and editing.
• Familiarity with content formatting for social media platforms.
• Strong electronic and research skills.
• Strong editing and proofreading skills in A language and at a high level in B language.
• Good time management skills.
• Excellent note-taking and summarisation skills.

Age Limit:

• Be below 50 years old. This provision does not apply to internal candidates.

 Competencies:

• Ability to assume a credible presence when explaining rules, standards, and expectations (e.g. deadlines) to ensure compliance and work expectations are met.
• Ability to motivate self and/or others to engage in discussions that will result in recommendations to improve processes, templates, or other work tools.
• Ability to engage in positive approaches to teamwork, participate actively in discussions and the achievement of team goals.
• Ability to take responsibility for own career and performance with the occasional guidance from the supervisor/mentor.
• Ability to build capacity of self and others by sharing knowledge, tools, expertise, and experience with others to remain proficient and well informed in the execution of assigned role.
• Interpersonal, listening, and multitasking skills with a good understanding of client service responsibilities and role in representing ECOWAS values in all interactions.
• Ability to take initiative to resolve routine problems associated with assigned tasks using good judgment in involving colleagues or superiors as required.
• Ability to work as part of a team to resolve concerns, and problems and improve services.
• Ability to manage own time effectively and organize own work area in a manner that will meet performance expectations related to assigned client services.
• Ability to direct people to the appropriate source for further information and ask for help when overwhelmed with client demands.
• Ability to apply culturally relevant and appropriate approaches with people from diverse cultural backgrounds.
• Good diversity management skills to interact with individuals in a manner that is culturally appropriate and in accordance with ECOWAS rules/policies.
• Ability to recognize preconceived notions and stereotypical views of certain groups and individuals and to successfully adopt inclusive and culturally appropriate behaviours.
• Ability and responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• Knowledge of diversity management as it relates to daily work expectations and assigned tasks.
• Knowledge of the ECOWAS mandate and operational goals of relevance to assigned responsibilities.
• Ability to keep up to date with Departmental activities, schedules and goals of pertinence to own work team,and  functional area.
• Knowledge of ECOWAS procedures relevant to assigned work and the ability to apply sound judgment in their application.
• Demonstrated strong interest and commitment to ECOWAS values and activities in daily assumption of duties.
• Excellent ability to maintain, process and provide accurate information as part of assigned tasks.
• Ability to organize files and information for easy retrieval and record keeping.
• Ability to spot mistakes, act promptly to correct them and learn from experiences.
• Knowledge and ability to challenge and question fundamental assumptions regarding accepted ways of doing things in the spirit of improvement.
• Ability to use current technology to communicate effectively e.g. office software programs, including spreadsheets, word processing and graphic presentation software; ability to type and format presentations, reports, manuals, newsletters, and website content and proficiency in information communication technologies (ICT).
• Well-developed information-sharing skills using technology and in accordance with established processes and practices.
• Advanced verbal assertiveness and communication skills with a demonstrated ability to acknowledge and understand the validity of others’ viewpoints and to respond in a constructive manner.
• Fluency in oral and written expressions in one of the ECOWAS official languages of the Community (English, French & Portuguese). Knowledge of an additional one will be an added advantage.
• Ability to allocate time for specific tasks in a manner that will meet deadlines and quality/quantity expectations.
• Good organizational skills with an excellent ability to break down work into smaller parts and focus on the most important steps first.
• Ability to contribute to maintaining organizational performance standards throughout the implementation of new processes, practices and plans adopted by the Department and of relevance to assigned tasks.
• Ability to monitor progress and to consider new goals in the context of assigned responsibilities.
• Ability to follow through with commitments made to others.

Remuneration (Annually)

• UA 20,166.30 / USD 31,818.39
• UA25,527.53 / USD 40,277.34
• UA 30,178.98 / USD 47,616.39.

Application Closing Date
30th March 2025.

How to Apply
Interested and qualified candidates should send their Applications to: b50trilingbilingedittorialassist@ecowas.int using the Job Title as the subject of the mail.

Click here to download the application form (Docx.)

Note

• Assessment method: Assessment of qualified candidates may include a written exercise and a competency-based interview.
• Female applications are strongly encouraged.

Job Title: Conference Officer

Job Code: 20000315
Location: Abuja
Institution: ECOWAS Commission
Grade: P3/P4
Agency: Commission
Status: Permanent
Department: Internal Services
Directorate: Conference and Protocol
Division: Conference
Line Supervisor: Principal Programme Officer, Conference
Supervising: Conference Assistants

Role Overview

• Reporting to the Principal Programme Officer Conference, the incumbent will be responsible for planning and coordinating day-to-day activities all aspects of event logistics and event management for all ECOWAS meetings and events and will interpret the official Order of Precedence in doing so.
• S/he, when necessary, will coordinate, prepare and support, with counterparts from other Directorates, the provision of in-presence and virtual high-quality conferences/meetings meeting and the production of budgets by conference assistants for all meetings, events in application of the official standard rates for services.
• S/he will guide the hierarchy on the suitability of conference facilities to be accredited by the Commission for use, while bringing technology to bear in the deployment of meeting logistics.

Role and Responsibilities

• Plan and coordinate meeting logistics details of events such as conferences, business meetings, seminars, workshops, employee appreciation events and virtual events in accordance with established entitlements, order of precedence, standard rates and approved budgetary resources.
• Supervise allocation of meeting venues and related space, prepare floor plan of seating arrangements in accordance with ECOWAS Commission standard meeting requirements and order of precedence.
• Assist in the preparation of international conferences hosted by ECOWAS
• Initiate the preparation of the preliminary list and annotation of agenda items, the list of participants, administrative notes, letters of invitation and routine materials concerning the preparation of statutory and technical meetings.
• Deploy and supervise Conference Assistants in the provision of event management services during the ECOWAS Statutory technical meetings and all events as directed by Management
• Initiate and analyse requests from substantive offices for meetings and supervise the preparation and circulation of the Commission’s annual calendar of events, weekly schedule of meetings and events.
• Ensure that protocol arrangements are in place at ceremonial, official and other events.
• Use technology to carry out above-mentioned tasks.
• Provide administrative support as relates to the mounting of all meeting logistics
• Organize and manage and deploy all service providers and provide necessary feedback to hierarchy for confirmations of service to General Administration.
• Formulate, develop and implement event management policies, strategic goals, objectives and programmes for the team.
• Provide support to advise host government officials on logistics, financial and other requirements relating to MOU on the hosting of ECOWAS meetings and ECOWAS order of precedence.
• Format and process documentation for meetings.
• Supervise and communicate with service providers engaged for catering end event infrastructure to ensure a high level of service.
• Provide administrative and research support for the senior leadership which includes maintaining records and filing of important reference documents of high confidentiality.
• Draft monthly update for the Principal Programme Officer, Conference as required
• Develop and retain talent including completing performance appraisals, personal development and succession plans effectively and on time.
• Provide occasional out of hours support.
• Perform any other duties as may be required from time to time.

Academic Qualifications and Experience

• Bachelor’s Degree in Political Science, Public Administration, Social Sciences, Humanities, or a related field from a university/polytechnic of recognized standing.
• Professional qualification in Public Relations/Mass Communications, Hospitality, Hotel Management, Logistics Management would be an added advantage.
• A minimum of five (5) years of progressive responsible experience in Conference Management, Hospitality, Hotel management, protocol, public information, external relations or related field.
• Knowledge of accepted norms, rules and customs of international diplomatic protocol, including practices developed within ECOWAS System or similar international organization.
• Knowledge of diplomatic and liaison services protocol in a governmental or international organization including experience developing constructive working relationships with host governments.
• Proven experience and the organization of international conferences including setting travel reservations.
• Experience in the ECOWAS System or an intergovernmental organisation is desirable with significant experience in organizing events/meetings in an international setting is required
• High proficiency in MS Office Suite, Event management software, (ETouches, Evenbrite, Cvent)
• Extremely strong reading, writing and comprehension in a second ECOWAS Official working language.
• Advanced level Command of Ms Office Suite and SAP.
• Functional knowledge of graphic design IT tools.
• Ability to harness AI to boost efficiency and performance.

Age Limit:

• Be below 50 years old. This provision does not apply to internal candidates

Ecowas Key Competencies:

• Demonstrated ability to persuade/influence others to consider a certain point of view, adopt a new idea or implement new methods and practices.
• Ability to lead a small team of trainees/junior staff and instill a spirit of teamwork to engage employees and achieve a well-defined set of activities.
• Ability to resolve issues that occur with minimal direction and/or to recommend and explain solutions or alternatives for approval.
• Ability to utilize the ECOWAS Code of Ethics to manage self, others, information and resources.
• Ability to mentor others and create feedback loops with supervisors, colleagues as well as temporary or contract employees to build strong working relationships and improve performance.
• Superior interpersonal skills with ability to keep a client informed of progress or setbacks in projects of relevance to timeline, quality and quantity.
• Demonstrated ability to proactively interact with clients and build strong trusting relationships based on mutual respect and regular discussions.
• Ability to establish and sustain professional credibility with clients/stakeholders in a manner that anticipates their need, mitigates issues and that carefully balances professional obligations with the need to be sensitive and responsive to their needs.
• Ability to counsel, advise, consult and guide others on matters pertaining to assigned client service responsibilities and established ECOWAS client service standards.
• Contribute to maintaining organizational unit’s performance goals and standards.
• Demonstrated respect, fairness and ability to relate well with people from varied backgrounds, nationality, gender, ethnicity, race and religion.
• Advanced understanding of diverse cultural views especially within west Africa, with sensitivity to group differences; ability to challenges bias and to practice tolerance and empathy.
• Ability to listen actively, consider people’s concerns and apply sound judgement, tact and diplomacy.
• Ability to work in a diverse and inclusive interactive environment that benefits from diverse strengths.
• Ability to encourage, empower, and advocate for people in an unbiased and transparent manner.
• Knowledge of ECOWAS institutions and sectors (e.g. location, mandate, inter-relationships, programs, services and occupations).
• Knowledge of ECOWAS internal operational requirements of programs, projects, services and systems required to achieve work assignments and meet performance goals.
• Excellent knowledge of rules and procedures of ECOWAS associated assigned responsibilities and ability to explain these clearly to others.
• Knowledge of the ECOWAS culture, structures and performance issues and priorities impacting assigned responsibilities.
• Ability to study data/information from a variety of sources, identify anomalies, trends and issues, present findings, and make sound recommendations.
• Ability to break down problems or processes into key parts to identify and solve gaps in service, quality assurance, compliance and performance targets.
• Knowledge of and ability to apply techniques to generate creative ideas and new approaches to meeting goals.
• Good judgement with ability to use evidence and research to inform ECOWAS policies and programs and identify relevant and appropriate sources of information, including stakeholders, regional institutions and/or internal committees.
• Demonstrated operational proficiency in the use of computer in communicating using tools like email, word processing, excel, power point, and social media sites; ability to produce complex spreadsheets, graphics and charts to communicate trends, conclusions, observations, etc.
• Ability to makes sound use of graphics and tables to effectively present numerical data to write semi-complex technical reports/proposals and edit/check templates, letters, etc.
• Ability to convey information clearly and concisely and in a succinct and organized manner through both writing and verbal means, either with electronic or print media.
• Well-developed interpersonal skills with the ability to develop rapport, to make presentations, express opinions and debate ideas with others in a constructive manner.
• Fluency in one of the three ECOWAS official languages (English, French & Portuguese).
• Ability to develop and implement an individual action plan for achieving specific work goals and identify, organize and monitor tasks throughout to facilitate execution.
• Demonstrated ability to contribute and/or lead projects as per accepted project management standards and techniques, to co-ordinate contributions by others and to set and meet deadlines.
• Demonstrated ability to organize work, set priorities, and work within timelines, giving attention to details, stakeholders, indicators and risks.
• Demonstrated ability to identify, collect and assess indicators to monitor performance and to take proactive remedial action as required.

Salary
UA 49,106.81 / USD 77,480.72 - UA 56,591.37 / USD 89,289.87 annually.

Application Closing Date
30th March 2025.

How to Apply
Interested and qualified candidates should send their Applications to: b50conferenceofficer@ecowas.int using the Job Title as the subject of the mail.

Click here to download the application form (Docx.)

Note

• Special notice: Female applications are strongly encouraged.
• Assessment method: Assessment of qualified candidates may include a written exercise and a competency-based interview.

Job Title: Reprographic / Documentation Officer

Job Code: 20003905
Location: Abuja
Institution: ECOWAS Commission
Grade: P3/P4
Institution/Agency: Commission
Department: Internal Services
Status: Permanent
Directorate: Conference and Protocol
Division: Conference
Line Supervisor: Principal Officer, Conference
Supervising: Reprographic Documentation Officer; Reprographic Assistant

Role Overview

• Under the supervision of the Principal Officer Conference, the Reprographic/Documentation Officer at ECOWAS is a key role responsible for overseeing the reprographic and documentation functions within the organisation and supervising the Reprographic Assistants.
• This position involves managing the production and of printed materials, ensuring the efficient operation and maintenance of reprographic equipment, and supervising the documentation process to maintain high standards of quality and accuracy.
• The Reprographic/Documentation Officer also plays a critical role in developing and implementing enterprise document management policies and procedures. He/she should also be able to carry out hands on training on standard reprographic equipment, develop TORs for relevant trainings and provide technical specifications for reprographic hardware and software.
• He/she shall also devise document confidentiality plans, advise on electronic signatures and other relevant areas relating to document protection and inviolability.

Role and Responsibilities

• Use and monitor the adherence to the ECOWAS Corporate design chart for all relevant correspondence and media.
• Work with Precis Writers, Terminologists and other relevant DCP staff to produce the Commission’s Style Guide.
• Oversee the operation and maintenance of all reprographic equipment, including photocopiers, printers, and scanners.
• Ensure high-quality production of printed materials such as reports, manuals, and presentations.
• Supervise the documentation process, ensuring documents are accurately produced, archived, and easily retrievable.
• Implement and maintain document security measures to protect sensitive information.
• Lead the digitisation efforts for electronic storage and distribution of documents.
• Supervise and provide guidance for reprographic and documentation staff.
• Conduct/recommend training sessions to enhance the skills and knowledge of team members.
• Monitor team performance and provide feedback for continuous improvement.
• Develop and implement policies and procedures for reprographic and document management.
• Ensure compliance with ECOWAS standards and regulations.
• Continuously review and improve documentation processes to enhance efficiency and quality.
• Respond to requests for reprographic and documentation services from various departments, while respecting approved channels of receipt and dispatch.
• Provide expert advice and support to staff on the use of reprographic equipment and documentation practices.
• Handle inquiries and resolve issues related to reprographic and documentation services.
• Monitor the utilization of reprographic equipment and technologies to ensure the confidential reproduction of documents, while also overseeing adherence organizational policies and procedures.
• Regularly monitor stock levels of reprographic supplies and equipment to ensure continuous availability for document reproduction needs.
• Manage and ensure compliance with copyright licensing requirements for reproduced documents and materials.
• Provide occasional out of hours support.
• Perform any other duties as may be required from time to time.

Academic Qualifications and Experience

• At least a Bachelor’s Degree or equivalent) in Information Management, Office Administration, Business Administration, Library Sciences, Information Technology Data Management, Public Administration or a similar field from a university of recognised standing.
• Advanced training or certification in reprographic and document management systems is an added advantage.
• Five (5) years of progressively responsible experience in reprographic services, document management, and project oversight.
• Proven understanding of best practices and current trends in planning within the reprographics and documentation industry.
• Demonstrated knowledge of ECOWAS regional rules and regulations related to Reprographics and documentation.
• Demonstrated experience in developing and delivering training programs or educational sessions related to reprographics and documentation.
• Experience working for an international organization is an added advantage.
• Ability to efficiently harness AI to improve consistency and standardisation and for any other application relevant to the field.

Age Limit:

• Be below 50 years old. This provision does not apply to internal candidates.

Ecowas Key Competencies:

• Ability to persuade/influence others to consider a certain point of view, adopt a new idea or implement new methods and practices.
• Ability to lead a team of trainees/junior staff and instill a spirit of teamwork to engage employees and achieve a well-defined set of activities.
• Ability to respect the chain of command in an appropriate manner.
• Ability to resolve challenges that occur with minimal direction and/or to recommend and explain solutions or alternatives for approval.
• Ability to utilize the Code of Ethics to manage self, others, information and resources.
• Ability to mentor others and create feedback loops with supervisors, colleagues and subordinates to build strong working relationships and improve performance.
• Contribute to maintaining organizational unit’s performance goals and standards.
• Interpersonal skills with the ability to keep a client informed of progress or setbacks in projects of relevance to the timeline, quality, and quantity.
• Ability to proactively interact with clients and build strong trusting relationships based on mutual respect and regular discussions.
• Ability to establish and sustain professional credibility with clients/stakeholders in a manner that anticipates their needs, mitigates issues and that carefully balances professional obligations with the need to be sensitive and responsive to their needs.
• Ability to counsel, advise, consult, and guide others on matters pertaining to assigned client service responsibilities and established client service standards.
• Demonstrate respect for cultural differences, fairness, and ability to relate well with People from varied backgrounds, nationality, gender, ethnicity, race and religion.
• understanding of diverse cultural views especially within West Africa, with sensitivity to group differences; ability to challenge bias and to practice tolerance and empathy.
• Ability to listen actively, consider people’s concerns and apply judgement, tact, and diplomacy.
• Ability to work in a diverse and inclusive interactive environment that benefits from diverse strengths.
• Ability and responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• Ability to encourage, empower, and advocate for people in an unbiased and transparent manner.
• Knowledge of ECOWAS institutions, sectors, programmes, and policies.
• Knowledge of ECOWAS internal operational requirements of programs, projects, services, and systems required to achieve work assignments and meet performance goals.
• Knowledge of rules and procedures of ECOWAS associated assigned responsibilities and ability to explain these clearly to others.
• Knowledge of the ECOWAS culture, structures and performance issues and priorities impacting assigned responsibilities.
• Knowledge of member states development trends, indicators, challenges, and opportunities as it relates to project/programme assigned to own position.
• Ability to study data/information from a variety of sources, identify anomalies, trends and issues, present findings, and make recommendations.
• Ability to break down problems or processes into key parts to identify and solve gaps in service, quality assurance, compliance, and performance targets.
• Knowledge of and ability to apply techniques to generate creative ideas and new approaches to meeting goals.
• Ability to use evidence and research to inform policies and programs and identify relevant and appropriate sources of information, including stakeholders, regional institutions and/or internal committees.
• Demonstrate operational computer proficiency using appropriate tools.
• Ability to make sound use of graphics and tables to effectively present numerical data to write semi-complex technical reports/proposals and edit/check templates, letters, etc.
• Ability to convey information clearly and concisely in a succinct and organized manner through both writing and verbal means,
• Exhibit interpersonal skills, make presentations, express opinions, and debate ideas with others in a constructive manner.
• Proficiency in information communication technologies (ICT).
• Fluency in oral and written expressions in one of the ECOWAS official languages of the Community (English, French & Portuguese). Knowledge of an additional one will be an added advantage.
• Ability to develop and implement an individual action plan for achieving specific work goals.
• Identify, organize, and monitor tasks throughout to facilitate execution.
• Ability to contribute and/or lead on projects as per accepted project management standards and techniques, to co-ordinate contributions by others to set and meet deadlines.
• Ability to organize work, set priorities, and work within timelines, giving attention to details, stakeholders, indicators, and risks.
• Ability to identify, collect and assess indicators to monitor performance and to take proactive remedial action as required.

Salary
UA49,106.81 / USD77,480.72 - UA56,591.37 / USD 89,289.87 annually.

Application Closing Date
30th March 2025.

How to Apply
Interested and qualified candidates should send their Applications to: b50reprogdocumentofficer@ecowas.int using the Job Title as the subject of the mail.

Click here to download the application form (Docx.)

Note

• Special notice: Female applications are strongly encouraged.
• Assessment method: Assessment of qualified candidates may include a written exercise and a competency-based interview.

Job Title: Interpreter (English Booth / French Booth / Portuguese Booth)

Job Code: 20000306
Location: Abuja
Institution: ECOWAS Commission
Grade: P3/P4
Agency: [Not Provided]
Status: Permanent
Department: Internal Services
Directorate: Conference and Protocol
Division: Conference
Line Supervisor: Principal Officer, Conference
Supervising: Bilingual Editorial Assistants

Role Overview

• The incumbent shall, in accordance with professional standards, provide interpretation services with the language combination of English A, French B/C, Portuguese B/C or French A, English B/C, Portuguese B/C or Portuguese A, English B/C, French B/C; according to the booth for which the interpreter is being recruited.
• These services shall be provided for meetings and events of the Commission, ensuring high linguistic and terminological quality and application of ECOWAS jargon. S/he shall be capable of providing high quality professional simultaneous and consecutive interpretation in particular.
• S/he shall facilitate the setting-up and updating of terminology database and compilation of glossaries while providing capacity building support to the Commission.

Role and Responsibilities

• Service all meetings as assigned by Language Coordinator; Be responsible for high quality interpretation for the team weighting management and delivery of meetings, workshops, seminars, trainings and interviews as assigned
• Interpret into the target language, ensuring consistency of target output
• Provide interpretation in relevant language combination, (simultaneous, consecutive, whispering, liaison) of speeches or statements.
• Take responsibility for delivering high quality output and managing self with highest professional standards when routinely assigned to sensitive meetings.
• Functions as language team leader when so assigned.
• Knowledge of coding languages and skills relating to AI’s application to the function
• Liaise with Conference and/or Protocol Divisions with regards to the need for interpreting services and perform required administrative task related to interpretation services
• Participates in establishment of terminology database, compilation of glossaries, etc.
• Provides technical support such as preparations of concept notes, TORs, budget and content as related to
• Assist the Head of Language Division, as appropriate, in the screening, training and conduct of testing for prospective interpreters, including young West Africans and candidates with rare language combinations.
• Establish and manage a linguistic or terminology and reference database ensuring grammatical accuracy and consistency in contextual, lexical and terminological appropriateness.
• Provide occasional out of hours support to meetings, conferences and other activities.
• Perform any other duties as may be required from time to time

Academic Qualifications and Experience

• Master’s Degree in Conference Interpretation from a recognized University or Institute.
• 10 years of experience in Interpretation (four of which should have been as a staff Interpreter)
• Exhibits highest standards of split-second accuracy, consistency and faithfulness to the style and nuances of the original and source languages
• Demonstrated understating of how to “weigh” Interpretation teams.
• Ability to maintain highest standard of confidentiality
• Knowledge of terminological and reference research techniques with ability to use wide variety of information
• Demonstrated professional competence and mastery of subject matter.
• Seeks to develop oneself professionally and personally and keep abreast of new developments in own occupation/profession.
• Demonstrated comprehension of every imaginable accent, in addition to coping with issues of speed and style.
• Ability to find proper cultural equivalents and take cultural context into account, thorough knowledge of both language and culture is thus required
• Demonstrated capacity to uphold team coherence and booth manners
• A perfect command of the target language and an excellent knowledge of the source language.

Ecowas Key Competencies:

• Ability to lead in assigned programmes and projects by providing the necessary managerial and operational expertise required for the fulfilment of the organization’s mandate (e.g. establish networks, benchmarks).
• Ability to lead by example and organize teamwork to encourage cooperation to achieve targeted results, champion and build momentum for change and to bring about employee engagement; develops and implements internal controls for pilot program to manage potential barriers to implementation.
• Excellent self-management skills, demonstrating ethics and integrity and displaying due regards for internal controls of rules, delegations and transparency.
• Ability to bring together complementary skills/expertise, assess individual contributions and recognize/address accomplishments and shortcomings in a manner that brings continued success to the organization.
• Knowledge of program management at the level usually acquired from a certification in program management (e.g. Managing Successful Programmes (MSP) or Program Management Professional PgMP).
• Ability to research benchmarks and trends to bring about the best recommendations for the development and improvement of programs/projects that will best serve the community/organization.
• Well-developed networking and interpersonal skills to seek feedback, information and data from a network of professionals from multiple countries/sectors/organizations and to identify and prioritize the most critical community requirements.
• Ability to manage and co-ordinate client management initiatives (e.g. feedback loops, surveys, studies, needs assessments) and make recommendations.
• Ability to develop and implement best practices in client services (e.g. dashboards, incentive management, feedback mechanisms).
• Ability to develop and implement stakeholder management plans, programs and initiatives to obtain buy-in on new initiatives, to better understand dissenting views, to obtain resources and to increase perceptions of success.
• Diplomacy, tact and respect of other people from varied backgrounds, understanding diverse cultural views especially within west Africa with the ability to convert diversity into opportunities to improve program/operational outcomes.
• Ability to create a diverse and inclusive interactive environment that benefits from diverse strengths bringing together innovative practices.
• Ability to remain objective in appraisals, evaluations and in managing conflict regardless of cultural differences positions, gender issues or opinions, and encourages staff to overcome cultural and gender barriers and background differences.
• Ability to serve the interest of a culturally diverse multinational teams/organizations/communities and some disable groups without prejudice, bias or sympathy to a select group.
• Solid understanding of the ECOWAS organizational structure, associated dynamics and expectations as required to collaborate, participate, contribute and lead effectively.
• Applied knowledge of the Community mandate, strategic plan/priorities as well as the economic, political and social state/trends of member states, especially as pertains to own scope of work.
• Knowledge of ECOWAS best practices, program management approaches and research techniques to lead and/or contribute to the development or assessment of programs, projects or initiatives.
• Superior knowledge of the rules and procedures of ECOWAS to appropriately interpret and apply directive text, provide technical advice, coach others and assess performance.
• Ability to analyze a situation by way of indicators (e.g. performance, technical) to assess the costs, benefits, risks, and chances for success, in making a decision.
• Ability to pull together information from different sources to identify the source of problems, consequences of alternative courses of action, potential obstacles and ways to avoid the problem in the future.
• Ability to break down very complex situations/information into simple terms (using charts, diagrams, effective expository writing) to explain recommendations and conclusions aimed at solving problems or improving operations/programs/projects.
• Ability to develop new insights into situations, apply innovative solutions to problems and to design new methods of addressing issues/disconnects where established methods and procedures are inapplicable, unavailable or no longer effective.
• Proficiency in oral and written French and English languages.
• Ability to communicate with impact, clearly and concisely in a succinct and organized manner conveying credibility & confidence when making presentations, setting expectations and explaining complex issues.
• Ability to listen intently and correctly interpret messages from others and respond appropriately.
• Accomplished technical writing skills (e.g. proposals, terms of reference, program assessments, blueprints, business processes) with well-developed editing.
• Ability to give honest feedback, provide recognition, address shortcomings and motivate direct reports to work at peak performance.
• Fluency in one of the three ECOWAS official languages (English, French & Portuguese)
• Superior organizational and project/program management skills with significant experience identifying timelines, targets, costs and resources necessary to deliver on operational/program/project outputs.
• Ability to set effective goals and targets for self, others, and the work unit and adjusting work or project priorities in response to changing circumstances.
• Ability to identify gaps affecting the achievement of program/project expectations and to design and implement intervention plans required to build the desired capacity (e.g. training, structural realignment, partnerships, reallocation of resources.
• Ability to implement rigorous monitoring, and evaluation practices and to set in place regular reporting schedules relevant to key outputs (e.g. management indicators, project milestones, program results, processing targets).
• Ability to plan, organize, and control resources, procedures and protocols to achieve specific goals.

Age Limit:

• Be below 50 years old. This provision does not apply to internal candidates.

Salary
UA 66,123.98 / USD 104,330.42 annually.

Application Closing Date
30th March 2025.

How to Apply
Interested and qualified candidates should send their Applications to: b50interpreterengfrptbooth@ecowas.int using the Job Title as the subject of the mail.

Click here to download the application form (Docx.)

Note

• Special notice: Female applications are strongly encouraged.
• Assessment method: Assessment of qualified candidates may include a written exercise and a competency-based interview.

Job Title: Conference Assistant

Job Code: 20000347
Location: Abuja
Institution: ECOWAS Commission
Grade: G4/G5/G6
Department: Internal Services
Duration: Permanent
Directorate: Conference and Protocol
Division: Conference

Role Overview

• Reporting to the Conference Officer, the incumbent will be responsible for but not limited to administrative duties as it relates to management, planning and execution of all aspects of event logistics and event management

Roles and Responsibilities

• Assists in the preparation, organisation and coordination of relevant meetings of the ECOWAS Commission, including ensuring that all meeting requirements in terms of services and facilities are provided.
• Assist in the research for information relevant to the substantive and organisational preparation of the meetings organised by the Division (such as ‘Level of Representation’, ‘Tenure related order of precedence’ etc.).
• Organize and maintain reference materials and background documents.
• Draft replies to requests for information not requiring substantive knowledge of the programme area, as well as invitation letters to Member States, specialised agencies, private sector representatives and non-governmental organizations.
• Serve as meeting logistics focal person with the Programme officers and other senior officials of the Department, and other programmes, of the ECOWAS system.
• Maintain correspondence log and follow up and coordinate accordingly.
• Provide meeting services support during ECOWAS Statutory technical meetings and important events organised by the Commission or those being held under its auspices.
• Follow-up on the delivery and presentation of food and beverages and all services from both internal and external providers.
• Support supervising officer to prepare Quarterly/Annual Calendar of Events.
• Prepare the Commission’s weekly schedule of meetings and events for circulation.
• Format and process name tags to be inserted into nameplates.
• Prepares monthly statistics on meetings held at headquarters/ offices away from headquarters.
• Collect and vet bills from the conference service providers.
• Working with Protocol Assistants, generate, update and dispatch of list of participants.
• Handle physical distribution of documents during meetings only upon clearly from supervising Director.
• Support the preparation of guidelines, feedback forms, templates required for the deployment of Meeting Logistics.
• Have a thorough understanding of the ‘Memorandum of Understanding on the Organisation of ECOWAS Meetings’
• Prepare budgets for all meetings, events and gatherings, using the official budget template and standard rates.
• Performs other duties, as assigned.

Academic qualifications

• Higher National Diploma or its equivalent in the Social Sciences, Humanities, Event Management, Diplomacy and Etiquette, Hotel Management, Hospitality or another related field.
• A minimum of 5 years of progressively responsible experience in Event / Meeting Management, and conference support in an international organization or a multi-lateral setting.
• Knowledge of ECOWAS conference policies, procedures and practices, accepted norms, rules and customs of international diplomatic protocol, including practices developed within the ECOWAS System.
• Knowledge of planning and implementation of administrative and logistical arrangements for meetings, conferences, and workshops within and outside the base station.
• Ability to research, select, organize and summarize information required for the preparation of meetings and to identify issues, formulate opinions, and make conclusions and recommendations.
• Experience in the coordination and preparation of documents is desirable
• Experience working in a Front Office, Banquet Services or Hospitality Industry is desirable.
• Knowledge of order and rules of precedence.
• Basic accounting, graphics design.
• Advanced User MS Office Suite.
• Familiarity with relevant technologies such as AI Event Management Modules, and related AI Tools.
• Strong Ability to communicate in a 2nd ECOWAS language.
• Knowledge of Graphic Design programmes.
• Basic Accounting skills.
• Touch Typing.
• High Proficiency in MS Office Suite.
• Proficiency in the use of Event management tools.

Competencies:

• Ability to assume a credible presence when explaining rules, standards, and expectations (e.g. deadlines) to ensure compliance and work expectations are met.
• Ability to motivate self and/or others to engage in discussions that will result in recommendations to improve processes, templates, or other work tools.
• Ability to engage in positive approaches to teamwork, participate actively in discussions and the achievement of team goals.
• Ability to take responsibility for own career and performance with the occasional guidance from the supervisor/mentor.
• Ability to build capacity of self and others by sharing knowledge, tools, expertise, and experience with others to remain proficient and well informed in the execution of assigned role.
• Interpersonal, listening, and multitasking skills with a good understanding of client service responsibilities and role in representing ECOWAS values in all interactions.
• Ability to take initiative to resolve routine problems associated with assigned tasks using good judgment in involving colleagues or superiors as required.
• Ability to work as part of a team to resolve concerns, and problems and improve services.
• Ability to manage own time effectively and organize own work area in a manner that will meet performance expectations related to assigned client services.
• Ability to direct people to the appropriate source for further information and ask for help when overwhelmed with client demands.
• Ability to apply culturally relevant and appropriate approaches with people from diverse cultural backgrounds.
• Good diversity management skills to interact with individuals in a manner that is culturally appropriate and in accordance with ECOWAS rules/policies.
• Ability to recognize preconceived notions and stereotypical views of certain groups and individuals and to successfully adopt inclusive and culturally appropriate behaviours.
• Ability and responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• Knowledge of diversity management as it relates to daily work expectations and assigned tasks.
• Knowledge of the ECOWAS mandate and operational goals of relevance to assigned responsibilities.
• Ability to keep up to date with Departmental activities, schedules and goals of pertinence to own work team,and  functional area.
• Knowledge of ECOWAS procedures relevant to assigned work and the ability to apply sound judgment in their application.
• Demonstrated strong interest and commitment to ECOWAS values and activities in daily assumption of duties.
• Excellent ability to maintain, process and provide accurate information as part of assigned tasks.
• Ability to organize files and information for easy retrieval and record keeping.
• Ability to spot mistakes, act promptly to correct them and learn from experiences.
• Knowledge and ability to challenge and question fundamental assumptions regarding accepted ways of doing things in the spirit of improvement.
• Ability to use current technology to communicate effectively e.g. office software programs, including spreadsheets, word processing and graphic presentation software; ability to type and format presentations, reports, manuals, newsletters, and website content and proficiency in information communication technologies (ICT).
• Well-developed information-sharing skills using technology and in accordance with established processes and practices.
• Advanced verbal assertiveness and communication skills with a demonstrated ability to acknowledge and understand the validity of others’ viewpoints and to respond in a constructive manner.
• Fluency in oral and written expressions in one of the ECOWAS official languages of the Community (English, French & Portuguese). Knowledge of an additional one will be an added advantage.
• Ability to allocate time for specific tasks in a manner that will meet deadlines and quality/quantity expectations.
• Good organizational skills with an excellent ability to break down work into smaller parts and focus on the most important steps first.
• Ability to contribute to maintaining organizational performance standards throughout the implementation of new processes, practices and plans adopted by the Department and of relevance to assigned tasks.
• Ability to monitor progress and to consider new goals in the context of assigned responsibilities.
• Ability to follow through with commitments made to others.

Remuneration (Annually)

• UA 20,166.30 / USD 31,818.39
• UA25,527.53 / USD 40,277.34
• UA 30,178.98 / USD 47,616.39..

Application Closing Date
30th March 2025.

How to Apply
Interested and qualified candidates should send their Applications to: b50conferencetechnician@ecowas.int using the Job Title as the subject of the mail.

Click here to download the application form (Docx.)

Note

• Assessment method: Assessment of qualified candidates may include a written exercise and a competency-based interview.
• Female applications are strongly encouraged.
• This position is subject to local recruitment pursuant to staff rule article 9.3 of the ECOWAS Staff Regulations (revised 2021).
• All staff in the General Service and related categories shall be recruited from ECOWAS citizens who are resident in the Member state where the position has been advertised. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment.