Citibank Nigeria Limited (CNL) was incorporated in Nigeria on May 2, 1984 and the oldest international bank in the country. It provides a wide range of financial products and services to corporate and commercial customers, financial institutions and public sector organizations. It offers deposit and loan products, global transaction services, cash management, sales and trading, corporate finance and investment banking products.

We are recruiting to fill the following positions below:

1.) Trade Client Service Analyst
2.) Labor Relations Senior Manager
3.) Senior Relationship Manager
4.) Senior Auditor Nigeria - Assistant General Manager

Job Title: Trade Client Service Analyst

Job Req ID: 24783782
Location: Lagos
Employment type: Full time
Job type: On-Site/Resident
Job Family: Cash Management
Job Family Group: Operations - Transaction Services

Description

• The Trade Client Service Analyst is a specialist in Trade Products who works one-on-one with clients to identify their business needs and assist them with their day-to-day Trade transactions.
• The Trade Client Service Analyst will also take end-to-end ownership of the Trade Transactions for their clients, inclusive but not limited to inquiries, investigations, quality and timeliness of service.
• This is to ensure the provision of the best-in-class Customer Service experience to our clients.

Responsibilities

• Collaborate with internal teams as the processing teams to facilitate processing of trade transactions
• Attending to Customer calls/emails for handling/responding to Customer Queries; resolving exceptions raised by operations team.
• Participates in Monthly in- Country Service meetings.
• Tracking & monitoring of priority transactions to ensure transactions are processed within specified TAT
• Monitor exception to client transactions, informing the client, follow-up for resolution and liaising with operations to complete processing.
• Following up with different stakeholders i.e. the Offshore Banks, Business/Coverage teams, Products Team, Risk Units and the Clients, for timely resolution of pending transactions.
• Provide transaction-based guidance to the client for operational and other requirements
• Attend to queries and inquiries from the client and providing them timely update on transaction status
• Escalating any challenges/delays in processing to Branch, Relationship and Product Teams
• Proactively calling customers to obtain feedback on a regular basis
• Proactive periodic Report rendition to all trade clients (Weekly/Monthly)
• Staying on top on Industry trends and regulatory policy changes that impact the trade clients.

Qualifications

• Candidates should possess a Bachelor's / University Degree or equivalent experience
• Relevant experience
• Demonstrated experience with cash management processing and transaction services.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Citi is an equal opportunity and affirmative action employer.
• Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Title: Labor Relations Senior Manager 

Job Req ID: 24737262
Location: Lagos, Nigeria
Employment type: Full time
Job type: Hybrid
Job Family: Employee Relations
Job Category: Human Resources
Job Family Group: Human Resources

Responsibilities

• Implements the organization's employee relations strategy to minimize the negative impact of individual employee grievances or collective labor disputes.
• Coordinates employee and labor relations programs to ensure compliance with policies and practices.
• Represents the organization in contract negotiations with labor unions. Ensures that there is effective cost budgeting for any incremental asks/incentives to support contract negotiations.
• Liaises with managers, employees, and their representatives to investigate and resolve grievances and develop strategies to prevent their recurrence to maintain a productive and harmonious workplace.
• Ensures all employer-employee relationships in the organization comply with collective agreements, individual employment contracts, regulations, laws, and the organization's employment policies and standards.
• Analyzes and interpret bargaining trends and issues, as well as standards, regulations, and laws to understand their impact on the organization. This includes market benchmarking on similar organizations and the incentives provided under the relevant bargaining agreements.
• Represents management in negotiations and dispute resolution with employees, unions, employer bodies, government agencies, labor relations authorities, and other agencies to protect the organization's interests.
• Provide support to Employment Legal and CHROs on employment litigation processes
• Partners with the CHROs, Employment Legal, ICRM and Country Legal teams to respond to Labor authorities or regulators on employment matters
• Translate external/internal labor counsel labor law / regulations and into changes impacting the workplace; monitor changes in labor law to advise management
• Support CHROs with Labor Department audits and/or inquiries
• Handbook amendments and policy dissemination
• Advise/counsel on all HR matters under local law including hiring, working shifts, over time and premium pay, exemption classifications under applicable wage and hour laws, DIRA and VIC, Occupational Health & Safety, Terminations, performance, mobility , cross-border transfers, local legal vehicles, work visas or permits
• Engage in negotiations for individual and collective dismissal processes, redundancy calculations, tax impact, cases preparation (dismissal letters, separation agreements, communication etc.) in consultation with Employment Legal
• Partner with Employment Legal, Country Legal, Employee Relations, HRAs and CHROs on Involuntary Terminations that require special support
• Provide Information for Senior Escalation meetings and governance forums
• Confirm policy and Regulation applicability under labor law. Implementation is coordinated by Labor Relations in each country with Employment Law, ER, other COEs or HR Delivery accordingly.
• Provide advice to Policy Lead on changes to Employees Handbook: Update according to Labor Law amendments and jointly with the Union, file before Labor Board.
• New Policies Implementation
• Oversight on Occupational Health issues: committees participation, representation with regulators, as applicable
• Third parties contractors, NEMS (Non Employees) Bankruptcy and Litigation Monitoring
• Advise on NEMS management and conversions
• Identify controls to manage risks, conduct root cause analysis and look-across to prevent risks from being repeated
• Partner with HR Controls, ICRM, and Risk teams to provide support to the CHROs on issue management, tracking progress, escalating concerns
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Others:

• Bank Associations/Regulators monthly Committees
• Data Privacy consultation matter
• Support implementation of "How we Work" strategy in each country accordingly
• Provides ad hoc support to the CHROs across a number of in-country HR generalist tasks
• Engages with other Labor Relations Managers on pan-MEA projects and initiatives

Qualifications

• Min. 1st Degree or equivalent in any discipline plus a relevant higher degree or professional qualification
• 15 Minimum Years of Post-Graduation Work Experience
• 10 Minimum Years of Experience in Banking
• 10 Minimum Years in Previous Position.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Exceptional candidates who do not meet these criteria may be considered for the role.

Job Title: Senior Relationship Manager

Job Req ID: 24783777
Location: Lagos, Nigeria
Employment type: Full time
Job type: Hybrid
Job Family: Corporate Banking
Job Category: Markets
Job Family Group: Institutional Banking

About the job

• The Senior Relationship Manager is a senior-level position responsible for assisting clients in raising funds in the capital markets, as well as in providing strategic advisory services for mergers, acquisitions and other types of financial transactions in coordination with the Institutional Banking team.
• The Senior Relationship Manager also serves as an intermediary in trading for clients.
• The overall objective of this role is to act as a strategic advisor to our clients by formulating investment strategies and raising capital for clients.

Responsibilities

• Expand a portfolio of accounts with varying/complex financial needs with the objective of revenue growth and good credit quality in line with Citi’s credit standards, policies and processes
• Identify customer needs and recommend solutions to address these needs, such as financing, streamlining of cash management operations, foreign currency solutions, etc.
• Cross-sell banking products, including cash management, trade finance, trade services, structured trade products, foreign exchange, commodities, fixed income, loans (including syndicated, bilateral) and capital market products
• Responsible for all credit aspects of the relationship including annual reviews, early problem recognition and remedial management
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 6-10 years of experience
• Comprehensive knowledge of credit analytics and financial modelling
• Proven expertise in Risk assessment and valuation

Education:

• Bachelor's Degree / University Degree or equivalent experience
• Master's Degree preferred.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Exceptional candidates who do not meet these criteria may be considered for the role.

Job Title: Senior Auditor Nigeria - Assistant General Manager

Job Req ID: 24772350
Location: Lagos, Nigeria
Employment type: Full time
Job type: Hybrid
Job Family: Audit
Job Category: Internal Audit
Job Family Group: Internal Audit

Job Description

• The Senior Auditor will provide support for the Head of Audit (HoA) for Citibank Nigeria.
• The individual will be responsible for delivering a range of assurance activities including audits, audit and regulatory issues validations, business monitoring, and risk assessment for the country and globally across International.

Responsibilities

• Cover for the local Head of Audit (HoA) by contributing at local governance forum, effectively communicating Internal Audit activities, and partnering with country management including the Citi Country Officer (CCO).
• Perform International and local country audits, applying Citi’s Internal Audit Methodology and professional standards.
• Analyse regulatory landscape, including emerging key risks, and tailor audit scope to regulatory expectations.
• Contribute to drafting audit reports, present findings to management and business units, and recommend actionable corrective actions plans.
• Deliver assigned audits and regulatory validations on time and within budget.
• Track and address emerging issues through business monitoring and complete regulatory reporting on time.
• Recommend appropriate solutions to mitigate risk and control weaknesses.
• Collaborate with internal audit quality assurance team to address findings and the management information  team  to analyse audit data.
• Adhere to policies, regulations, and ethical standards.

Knowledge, experience, and qualifications

• Minimum of 15 years post-graduation experience (with at least 10 years in banking).
• Three years as Senior Manager with experience in at least 3 three (3) major areas of banking operations.
• Minimum of Bachelor's Degree (BA / BS) or equivalent in any discipline plus a relevant higher degree or professional qualification.
• Higher degree or related certifications (ACCA, CIA, CPA, ACA, CFA, CISA, CAMS or similar) is desirable.
• Experience in working with global teams and dealing with integrated internal audit and assurance delivery is desirable.
• Good understanding of banking sector.
• Prior experience of conducting risk-based audits and presenting results to management.
• Knowledge and experience of risk issue management criteria, tools, and methods.
• Understanding of how risks and control deficiencies need to be prioritized and remediated across the first and second line of defence.

Skills:

• Excellent communication skills – both written and verbal; ability to digest vast amounts of information and be able to succinctly present messages.
• Strong analytical and numerical skills with advanced Excel proficiency.
• Demonstrating a high level of analytical rigor in formulating objectives and measuring results.
• Exceptional people skills for interacting with all levels within the organization, including senior management and regulators.
• Effective influencing skills, with a proactive and 'no surprises' approach in communicating issues/requests.
• Pragmatic problem solver, with independence thinking and a forward-looking mindset.
• Self-motivated and goal oriented with a strong work ethic.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Exceptional candidates who do not meet these criteria may be considered for the role.