Location: Abuja, Lagos or Enugu
Employment Type: Full Time
Reports to: HGO
Effective Date: TBA

Job Summary

• The Ground Operation Officer is to ensure that Ground Operations activities are coordinated timely on both Domestic, Regional, and International flights on passenger, fueling, and all ground handling activities as well compiling and providing, statistics reports and information relating to ground operations.

Job Duties

• Ground Operations Department at UNA ensures that passengers, luggage, cargo, mail, etc. are safely onboard the aircraft prior to departure and that passengers safely disembark from the aircraft and collect their baggage intact.
• It also ensures that the aircraft is adequately and timely received and remedied for every flight and that there are excellent facilities for fueling the aircraft and for handling passengers, baggage and cargo at various stations and destinations of the airline.
• It works with and supervises third-party ground handling companies that provide fueling, cleaning, ground equipment, janitorial services, baggage handling and catering.

Job Responsibilities

• Coordinate fuel and fueling activities of all UNA stations
• Coordinate the Ground Handlers related activities of all stations of UNA
• Collate and check ADIs on a daily basis
• Collate and check Ground Handlers invoices
• Liaise with fuel marketers for fuel availability in all stations
• Liaise with Ground Handlers for service availability in all stations
• Liaise with station managers on service providers-fuel and ground handling
• Coordinate cargo operations and follow up with the agents
• Coordinate charter operations
• Work close with OCC
• Work with airport owners, NCAA, NAMA, NIMET on all matters relating to safe operations of the flights
• Verify all fuel ADIs and ground handling invoices for payment
• Initiate service recovery efforts in the event of irregular operations
• Ensure proper management and maintenance of ground equipment of the
• Accept any other duties that may be assigned by the head ground operation

Location:

• UNA has its operational Base in Enugu with sub-bases in Lagos and Abuja. The job may be located on any of these bases

Experience & Qualifications

• HND / B.Sc in any discipline
• Minimum of 5 years experience in ground operations with reputable airlines
• Training in ground operations, dangerous goods, aviation security
• Training in flight dispatch will be an advantage
• Previous airline experience
• Proficient in Microsoft Office suite
• Ability to clear security checks
• Driver’s license
• Good understanding of the IOSA Process
• Ready to travel at short notice.

Job Attribute Required Skills:

• Must be able to work late hours
• Effective communicator
• Team Player
• Comfortable working under extreme pressure
• Able to make critical decisions within short notice
• Good Presentation skills
• Multidiscipline approach
• Ready at any station.
• Reporting to the Head of Ground Operations.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their (indicating location) and CV to: careers@flyunitednigeria.com using the Job Title as the subject of the email.

Location: Enugu
Employment Type: Full Time
Reports to: Chief Operating Officer
Effective Date: TBA

Job Responsibilities
Business Development:

• Prepare commercial contracts and negotiating commercial terms for business development
• Track and monitor commercial performances of various routes with a view to increasing revenue and earnings across the business
• Demonstrate leadership and provide active coaching and support to the commercial team
• Lead sales and marketing strategies
• Establish and manage innovative projects from idea generation to innovation execution
• Effectively research and analyze all areas of commercial portfolios to reflect business needs and identify new areas for growth
• Identify and develop new routes based on industry data
• Minimizing risks and ensuring a cost-effective approach

Central Reservation System:

• Help develop, lead, and deploy a central reservation system
• Creation and publication of flights, routes and connecting airport
• Plan unit of sales traffic and expectations
• Monitor load factor and revenue flown per day of the week
• Identify special events, religious festivals, sports events, holiday periods etc. and enter them in the holiday and special event calendar (HSE)
• Management and control of reservation inventory in a way that increases company profitability given the flight schedule and fare structure available
• Ensuring system data match with the published schedule
• Ensuring system integrity
• Provide overall guidance on system use and helpdesk on critical system-specific matters.

Pricing and Inventory Control:

• Lead price setting and reviews
• Ensure timely wash-up of all flights to maximize sales
• Monitor competitor`s availability and adjust allocations according to the marketing strategy
• Updating of fares and taxes
• Management and control of reservation inventory to increase business profitability
• Setting overbooking profile
• Setting group quote pricing structure
• Charter negotiation

Planning and Managing Commercial Department:

• Structure the commercial department into various units
• Oversee business extensions in terms of corporate clients & Travel Agencies
• Coordinate sales processes and systems training for new recruits and refresher training for existing personnel
• Monitor and manage Customer Service and customer satisfaction process flow
• Ensure seamless relationship between out-stations and Commercial team to enhance business development
• Liaise with HR department for staffing needs
• Align with Accounts department for checks and balances
• Advising company on promotional offers and strategies

People Management:

• Develop a high-performance service culture within the business
• Develop KPIs with team members and monitor individual performance
• Conduct performance appraisal
• Manage the allocation of appropriate resources and commitment of staff to the achievement of business targets.
• Identify training needs and opportunities to develop a highly skilled functional department

Experience & Qualifications

• B.Sc / BA, M.Sc / M.A in Marketing, Economics, Accounting or any Social Sciences or Engineering;
• 5 years requisite experience in developing and managing commercial business of major airlines
• 10 years post graduation work experience
• Certification in IATA ticket reservation system, Videcom or Amadeus will be an advantage.

Job Attribute Required Skills:

• Strong leadership and organizational skills
• Bilingual skills (working knowledge of French or Portugues) will be an advantage
• Good interpersonal skills
• Excellent knowledge of of Microsoft Office Suite
• Ability and readiness to work under pressure and at odd hours
• Integrity and reliability at all times
• Ready and able to train and mentor young professionals.
• Strong network in the corporate world.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their (indicating location) and CV to: careers@flyunitednigeria.com using the Job Title as the subject of the email.

Location: Benin, Edo / Jos, Plateau
Employment Type: Full Time
Reports to: Station Manager
Effective Date: TBA

Job Summary

• The Customer Service Supervisor will supervise the on-time performance of all United Nigeria’s domestic, Regional and international, transit passenger, baggage, cargo and aircraft activities with the highest standard of service and efficiency rendered to passengers and customers of the airline with safety, security and on-time departure being top priority.
• The Passenger Service Supervisor must ensure that there is sufficient staff to man the daily operations. CSS acts in the role of the Station Manager in his/her absence or as may be necessary

Key Responsibilities

• Supervise all aspects of the station’s operations ensuring safe, punctual, efficient and smooth operations.
• Supervise Station Agents, Customer Service Agent, Security Staff, Ticketing and Reservation Officers, Ramp Agent, Driver, Catering Officer) Check- in Agent and Baggage Handlers etc.)
• Ensure all activities related to Station Operations and Coordinates all functions to ensure superior customer service, operational integrity, and positive employee relations.
• Ensure strict compliance of Ramp safety procedures by all Ramp staff
• Ensures customer service representatives are fully trained, knowledgeable and provide superior customer service.
• Ensures all United Nigeria Ground Operations Manual, Load Manual, Station Manuals and other documents relevant to the management of the station are complied with
• Ensures that all flight summaries including flown coupons are sent on time to the revenue accounts office.
• Ensure that disruptions or unusual situations are attended to safely and legally with minimum risk to the company
• Ensure to meet arrival aircraft and supervise the various Ramp activities
• Ensure that all flights are with correct and appropriate passenger and baggage manifest before departure
• Performs any other duties that may be assigned by the Station Manager from time to time.

Qualification and Experience

• HND or B.Sc in any discipline
• A higher degree will be an added advantage.
• A minimum of four (4) years’ experience in relevant field
• Knowledge of Ground Operations Handling will be an advantage
• Must be able to work late hours and multi task.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to develop working partnerships with all staff in airlines at the airport
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Must be smart enough to take critical decisions within a very short time limit
• Proficient with Microsoft Office Suite or related software.

Application Closing Date
27th July, 2022.

Method of Application
Interested and qualified candidates should send their Applications (indicating Location) and CV to: careers@flyunitednigeria.com using the Job Title as the subject of the mail.

Location: Benin, Edo
Employment Type: Full Time
Reports to: Station Manager
Effective Date: TBA

Key Responsibilities

• Supervising and coordinating all baggage, cargo and mails at the station.
• Receiving all checked - in baggage at the check -in counter
• Send and sort out of checked -in baggage into the baggage trolleys
• Ensure movement out of the baggage to the aircraft for loading after due identification by the respective passenger.
• The movement of arrival baggage from the aircraft to baggage hall for passenger identification Provides strong support to the Line Manager as to achieve the overall goal of the company

Qualifications and Experience

• Relevant educational qualifications are OND / GCE / NCE / WAEC etc.
• Must be at least 18 years old
• Must be smart and vigilant at duty post at all times
• Knowledgeable on Dangerous Goods
• Must be a team player

Required Skills / Abilities:

• Excellent knowledge of Computer and Internet savvy
• Excellent Communication skills both written and verbal
• Good interpersonal skills and customer service oriented
• Knowledge of operation of standard office equipment.
• Knowledge of clerical and administrative procedures and systems such as filing and record keeping.

Application Closing Date
27th July, 2022.

Method of Application
Interested and qualified candidates should send their Applications (indicating Location) and CV to: careers@flyunitednigeria.com using the Job Title as the subject of the mail.

Location: Enugu
Employment Type: Full Time
Reports to: Station Manager
Effective Date: TBA

Job Summary

• The Security Operative is responsible for protecting assigned property, promoting and enforcing safety and security and act as a visible deterrent against irregular activity.
• The Security Operative reports to the Station Manager and is assigned the responsibility of securing the lives and properties of United Nigeria Airlines staff and passengers, effectively and efficiently

Responsibilities

• Provides security protection for aircraft and passengers.
• Implements crowd control techniques at the Check-in counters and Boarding gates.
• Handles passenger body search at the boarding gate and treats passengers with courtesy and respect.
• Secures the airline’s properties, staff, passengers and passengers’ baggage from pilfering and malicious damage.
• Assists in investigating security-related incidents and reports same to the Station Manager.
• Manages and reports all petty complaints from staff/passengers concerning security, especially with respect to operational issues and any other security-related matter.
• Respond to emergency situations to provide necessary assistance to employees and passengers
• Complies with Aviation Security operating procedures, working practices, and protocols.
• Utilizes equipment only as trained.
• To carry out such other duties as assigned

Experience & Qualifications

• At least OND or equivalent qualification
• A higher degree will be an added advantage.
• Must be able to work late hours and multi-task.
• A minimum of one (1) year of experience in a relevant field; AVSEC experience will be an added advantage

Attributes & Required Skills:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and time management skills
• Ability to develop working partnerships with all staff in airlines at the airport
• Ability to function well in a high-paced and at times stressful environment.
• Must be honest and trustworthy
• Must be smart and vigilant at all times
• Must be a team player.

Application Closing Date
27th July, 2022.

Method of Application
Interested and qualified candidates should send their Applications (indicating Location) and CV to: careers@flyunitednigeria.com using the Job Title as the subject of the mail.

Location: Benin, Edo / Jos, Plateau
Employment Type: Full Time
Reports to: Station Manager
Effective Date: TBA

Job Summary

• The Customer Service Executive is responsible for Ticketing and Reservations, check-in, boarding and Baggage services.
• The Customer service executive reports to Station Manager and are assigned the responsibility of exercising efficient and effective sales, check-in, boarding and baggage services of all United Nigeria Airlines Ltd

Job Duties

• Ground Operations Department at UNA ensures that passengers, luggage, cargo, mail, etc. are safely onboard the aircraft prior to departure and that passengers safely disembark from the aircraft and collect their baggage intact.
• It also ensures that the aircraft is adequately and timely received and remedied for every flight and that there are excellent facilities for fueling the aircraft and for handling passengers, baggage and cargo at various stations and destinations of the airline.
• It works with and supervises third-party ground handling companies that provide fueling, cleaning, ground equipment, janitorial services, baggage handling and catering.

Responsibilities

• Ensures Tickets are not sold on credit
• Adheres strictly to all Ticketing Time Limit requirements established by United Nigeria.
• For all Ticket purchases – all payments must be in cash or credit cards before ticket is issued
• Ensures update with relevant information regarding flight schedules, Flight timing and fares
• Ensures all necessary tools/materials needed for reservation and ticketing, check-in, Boarding, are available and ready for use before commencement of duty
• Ensures receipts, tickets, ticket jackets are available at all time if not make timely request to the supervisor
• Ensures daily flight program is readily available
• Ensures check-in, sales, boarding of passengers are carried out according to United Nigeria SOP
• Ensures sales, excess baggage charge reconciliation at the end of daily’s operations
• Ensures intending passengers hold valid ticket before check-in and boarding.
• Ensures valid identification before check-in
• Generates passenger manifest and make sure it goes with the flight
• Attends to any other duty assigned by the supervisor.

Experience & Qualifications

• HND or B.Sc in any discipline
• A higher degree will be an added advantage.
• Must be able to work late hours and multi task.
• A minimum of one (1) year experience in relevant field.

Attribute & Required Skills:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to develop working partnerships with all staff in airlines at the airport
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Must be smart enough to take critical decisions within a very short time limit
• Proficient with Microsoft Office Suite or related software.

Application Closing Date
27th July, 2022.

Method of Application
Interested and qualified candidates should send their Applications (indicating Location) and CV to: careers@flyunitednigeria.com using the Job Title as the subject of the mail.

Location: Benin, Edo / Jos, Plateau
Employment Type: Full Time
Reports to: Station Manager

Job Summary

• The Office Assistant shall provide support to managers and employees, assisting in daily office needs and managing the company’s general administrative activities.

Key Responsibilities

• Arranges and Organizes the office and work spaces
• Handles general clerical duties including photocopying and mailing
• Archives/Files – maintains electronic and hard copy filing system
• Retrieves documents from filing system
• Handles requests for information and data in conjunction with HR Officer
• Resolves administrative problems and inquiries
• Prepares agendas for meetings and other meeting schedules
• Opens, sorts and distributes incoming correspondence
• Maintains office supply inventories
• Coordinates the maintenance of office equipment
• Coordinates and maintains records for the office
• Any other duties as assigned by your supervisor.

Qualification, Experience and Skills

• Good SSCE certificate, OND (any discipline), previous experience as a Secretary or Office Assistant is an added advantage.
• Must be able to work late hours and odd times.
• Must be good able to multitask
• Preferably under the age of 30 years with a minimum of 1 year work experience.

Required Skills / Abilities:

• Excellent Communication skills both written and verbal
• Good interpersonal skills and customer service oriented
• knowledge of operation of standard office equipment.
• knowledge of clerical and administrative procedures and systems such as filing and record keeping
• Strong organizational skills including planning and prioritizing
• Good information gathering and monitoring
• Strong problem assessment and problem-solving skills
• Good knowledge of principles and practices of basic office management
• Ability to work under pressure without showing signs of distress
• Able to pay attention to details.

Application Closing Date
27th July, 2022.

Method of Application
Interested and qualified candidates should send their Applications (indicating Location) and CV to: careers@flyunitednigeria.com using the Job Title as the subject of the mail.

Location: Enugu
Employment Type: Full Time
Reports to: Manager, Commercial Services
Effective Date: TBA

Job Summary

• United Nigeria Airlines is a fast-growing commercia airline operator based in Nigeria. We are looking for a talented, self-motivated professional to join Team United Nigeria as a Marketing Officer.
• The offer will be responsible for developing, pricing, promoting and placing United Nigeria’s passenger and ancillary services. If you are ready for your next challenge, United Nigeria Airlines is a great place to grow your career. You’ll be glad you applied to United Nigeria.

Job Responsibilities

• Market development to ensure that the airlines optimizes its services;
• Identify and analyze various market segments and design products and services to suit their needs;
• Develop and implement new marketing campaigns and strategies including branding and advertising;
• Analyze and report regularly on market, competition and trends;
• Develop relevant statistical and financial data on various market segments in the aviation industry to inform management decisions;
• Evaluate and report on the effectiveness of various marketing programmes
• Carry out other necessary functions that will ensure market acceptability of United Nigeria’s products and services.
• Performs any other duties that may be assigned by the COO/ED.

Experience & Qualifications

• B.Sc / BA, MSc / MA in Marketing, Economics, Accounting, or any Social Sciences or Engineering;
• 5 years of requisite experience in marketing products and services
• Experience in marketing airline services including charter, cargo will be an advantage.

Job Attribute Required Skills:

• Strong communication and organizational skills
• Bilingual skills (working knowledge of French or Portuguese) will be an advantage
• Good interpersonal skills
• Excellent knowledge of Microsoft Office Suite
• Ability and readiness to work under pressure and off office hours
• Integrity and reliability at all times.
• Strong network in the corporate and NGO world
• Self-motivated, high-performance goal getting personality.

Application Closing Date
27th July, 2022.

Method of Application
Interested and qualified candidates should send their Applications (indicating Location) and CV to: careers@flyunitednigeria.com using the Job Title as the subject of the mail.

Location: Enugu
Employment Type: Full Time
Reports to: CEO/COO
Effective Date: TBA

Job Summary

• United Nigeria Airlines is a fast-growing commercial airline operator based in Nigeria. We are looking for a talented Risk Manager to join Team United Nigeria.
• If you’re eager for your next challenge, United Nigeria Airlines is a great place to grow your career. You’ll be glad you applied to United Nigeria for the role of a Risk Manager.
• The Enterprise Risk Management Department of United Nigeria develops and communicates the risk policies and processes for the Company.
• It develops and implements the risk models and controls involving market, credit, operational and regulatory risks, ensures that internal controls are operating effectively, and provides research and analytical support to the enterprise.
• The Risk Manager must have excellent quantitative and analytical skills, along with the ability to apply those skills across a variety of business processes.

Job Responsibilities

• Designing and implementing overall risk management processes and strategies for the company;
• Performing a risk assessment: Analyzing current risks and identifying potential risks that are affecting the company including the financial impact on the company when risks occur;
• Performing a risk evaluation: Evaluating the company’s previous handling of risks, and comparing potential risks with criteria set out by the company such as costs and legal requirements;
• Establishing the level of risk, the company is willing to take
• Developing a risk matrix in terms of probability of occurrence and severity of consequence;
• Preparing risk management and insurance budgets
• Risk reporting tailored to the relevant audience, the board, management and financiers and regulatory agencies.
• Advising the board of directors about the most significant risks to the business;
• Ensuring that business heads understand the risks that might affect their departments;
• Ensuring that staff understand their own accountability for individual risks;
• Explaining the external risk posed by corporate governance to stakeholders
• Creating business continuity plans to limit risks;
• Implementing health and safety measures, and purchasing insurance
• Conducting policy and compliance audits, which will include liaising with internal and external auditors;
• Maintaining records of insurance policies and claims
• Reviewing any new major contracts or internal business proposals
• Building risk awareness amongst staff by providing support and training  within the company
• Performs any other duties that may be assigned by the COO/ED

Experience & Qualifications

• A Minimum of 8 years requisite experience in enterprise risk management in a large organization. Experience in the Aviation industry will be an advantage.
• A Degree in the following subjects is not vital but can be included in a job description:
  • Risk Management
  • Management or Business Studies
  • Finance or Economics
  • Accounting
  • Science
  • Statistics
  • Engineering
• With a professional qualification in accounting, CFA or Risk management. A Postgraduate degree will be an advantage.

Job Attribute Required Skills:
The following skills will be required:

• Analytical skills and an eye for details
• Commercial awareness
• Numerical skills
• Planning and organizational skills
• Ability to understand broader business issues
• Communication and presentation skills
• his is a senior position in the Company.
• The Risk Manager reports directly to the CEO and to the Board of Directors as may be necessary.

Application Closing Date
27th July, 2022.

Method of Application
Interested and qualified candidates should send their Applications (indicating Location) and CV to: careers@flyunitednigeria.com using the Job Title as the subject of the mail.

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